PLAZA Premium Almere

This was one of the worst places I have ever stayed, and I would never recommend it to anyone. The staff was rude, unhelpful, and completely unwilling to listen to guests. Any requests were ignored, and there was absolutely no sense of customer care. The rooms were in poor condition and did not match expectations at all. There was no comfort, no enjoyment, and nothing that made the stay pleasant. The worst part was the lack of basic human understanding. Due to our child getting sick, we had to leave earlier than planned, but the hotel refused any refund or even a partial compensation. No flexibility, no empathy, no professionalism. Overall, this is the worst place you could choose to stay. Save your money and your nerves — look elsewhere.

Her er en forbedret og mere professionel engelsk version, som stadig bevarer alvoren og kritikken: ⸻ We were initially given the wrong room, which was later changed to the correct one. However, that room was extremely cold—only around 15°C during the night. The situation became so bad that we were forced to change rooms again, as we had started to develop cold symptoms due to the low temperature. The female staff member reacted as if it were a personal insult that I could not accept the first room, despite the fact that I had paid extra for a more expensive room category. Later, my girlfriend’s necklace went missing at the hotel. When we approached the reception to ask politely whether they might have seen it—since it could have been lost somewhere on the premises—the first thing the woman did was loudly accuse me, in front of others, of implying that she had stolen it. She then threatened to throw us out of the hotel if we continued to talk about the necklace. This was particularly strange, as I had barely managed to say two sentences before being verbally attacked. Thankfully, on the last night, a more experienced staff member was on duty. He entered the cold room we had been given on the first day, acknowledged that it was extremely cold, and made sure we were provided with a warm place to sleep. All in all, it cannot be said that the hotel made even the slightest effort to ensure the comfort of its guests. For me personally, this was a terrible experience, and I f.

Hotel so cleaned

decent breakfast, good espresso

Very nice all around