Is parking available at the property?

Parking is not available on-site due to the location in an old part of the city controlled by cameras.

What are the check-in and check-out times?

Check-in is from 14:00 until 00:00, and check-out is at 12:00. Early or late check-in/check-out may be available upon request.

Where is the hotel located in relation to key landmarks?

The hotel is located in the historical district of Bilbao, close to notable landmarks such as Plaza Moyua and Basilica of Begona. It is also near Ribera Market and San Mames Stadium.

What are the policies for guests staying with children?

Children aged 0-1 can stay for free if using existing bedding. Guests aged 2 years and older are considered adults and must use an extra bed, which incurs an additional charge.

What are the policies regarding extra beds and cribs?

The property may provide cribs upon request, but extra beds will incur an additional charge. Advance request or confirmation for extra beds is required.

Casual Mardones Bilbao

What guests think

At Casual Mardones, reviewers praise the central Old Town location and friendly staff, noting clean, functional rooms with comfortable beds, while recurring drawbacks include small room and bathroom sizes, noise from streets and neighbors, and limited ventilation and air conditioning.

Many also note the third-floor walk-up with no elevator and the difficulty of parking in the historic center. Value is considered good for short stays, and the check-in process is straightforward. Expect a compact, budget-friendly base in Bilbao’s Old Town.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

No elevator and several flights of stairs are repeatedly noted, and many rooms lack air conditioning (some report seasonal shutdowns), leading to warm stays. Driving is inconvenient in the Old Town, with paid parking or distant garages often required.

Related guest reviews

6

Ilene

3 Jul 2025

·

Stayed 2 nights

The property was in a great location and I loved the key pad entry option. However, the room was so stuffy. The fan was as helpful but there was no option for fresh air on our side of the building. The “window” opened up to the building courtyard that was completely enclosed. A better ventilation option would be better for the rooms located on the interior side of the building. Otherwise - everything is lovely and would recommend.

8

Alexandra

20 Jun 2025

·

Stayed 2 nights

Freundlicher Empfang, tolle Empfehlungen des Personals. WLAN ist leider schlecht, die Verbindung bricht ständig ab

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4

Grecia

28 Jun 2024

·

Stayed 2 nights

The hotel had a convenient location, but several issues marred the stay. The bathroom was very small, and using the mini shower caused water to spill everywhere. Despite searching for accommodations with air conditioning, the room only had a small, ineffective fan. Additionally, opening the balcony door invited a swarm of large mosquitoes into the room.

6

Edgardo

12 Oct 2024

·

The hotel is on the 3rd floor without an elevator and the rooms do not have air conditioning. Be sure before booking, because in their listing they don't clarify that.

10

Jon

23 Mar 2024

·

The hotel is in a really great location and is surrounded by plenty of places to eat and drink, as well as being only a few minutes walk from local bus, tram and metro services. I stayed by myself in one of the smaller rooms. The room was very clean and modern and ideal for a few nights stay. My room faced onto an inner courtyard so I could not hear any of the hustle and bustle of the streets outside however the property is quite small with all rooms in close proximity on the same floor so you do hear the comings and goings of all other guests - the floors are all hard and non carpeted so footsteps and cases being pulled can be quite loud as people enter and leave in the mornings and evenings respectively. The bathroom was great, nice powerful shower inside a big clean cubicle with both a waterfall head and a detachable, directional head. Good temperature control. The room had a decent fan/Aircon solution operated by remote control. The staff I encountered were all very friendly, helpful and chatty!

8

Inge

16 Oct 2025

·

Stayed 5 nights

Mitten im Leben der Altstadt, alles fußläufig zu erreichen. Sehr hilfsbereites und freudliches Personal. Nur nicht geeignet für gehbinderte, da kein Aufzug vorhanden.

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6

Jose

1 Nov 2025

·

Stayed 2 nights

Good but the AC don’t work cause when the winter season came they canceled and temperature insde the unit was to hot

6

samantha

25 Aug 2024

·

Stayed 2 nights

its okay place for a short weekend stay. the place is really small, and restroom super tiny. the place only have stairs inside the building with light sensor that doesnt work well. its convenient to restaurant, stores and dessert places, but night time can be noisy. the streets gets very dirty, smelly and nasty at night.

8

AGUSTIN

21 Jul 2025

·

Stayed 1 night

Nos dio la impresión de que era un apartamento pero no, solo es una habitación, no tienes un pequeño Office para preparar nada y no hay aire acondicionado, tiene un ventilador de techo y aparcar es imposible cerca o gratis , tienes que ir a un parking y llevar las maletas. Tiene un 10% de descuento, tampoco es que sea muy caro el día unos 20 euros pero hay que saberlo.

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8

Ad

4 Jul 2024

·

Stayed 1 night

great location, especially if you're not driving. unfortunately, we drove so had to park like 8 blocks away. It's the nature of staying right in the heart of downtown (casco viejo). staff was very friendly and suggested places to go and visit. It's more of a hostel than a hotel, you have to walk up 3 stories, no elevator. there's also no AC in the rooms. it was breezy so we opened the windows. a few weeks later it might've been an issue tho. be mindful. would stay there again.

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Cleanliness

Rooms are consistently described as clean or very clean, with tidy bathrooms and well-kept spaces. Feedback on cleanliness is reliably positive across reviews.

Related guest reviews

8

Isabelle

22 Mar 2024

·

Stayed 3 nights

Good hotel in the old town. Basic but comfortable and clean. Ideal for a base to visit from. Close to shopping streets full of pinxto bars and close to metro to get around!

10

Freddie H

15 Nov 2025

·

Stayed 3 nights

Clean room and nice staff

10

Dragos

29 Oct 2025

·

Stayed 2 nights

Great location, clean rooms and friendly staff. Highly recommended

10

Frøydis

24 Jun 2025

·

Stayed 1 night

Hadde en overnatting. Sentral beliggenhet. Rent rom, med veldig god seng. Anbefales.

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10

Ryan

25 Sept 2025

·

Stayed 3 nights

Good value for money, in the heart of the old town so surrounded by food and drink options, easy walk in to the new town. Room was good, clean and moderns and staff were helpful.

10

JOSE LUIS VACA

28 Jun 2025

·

Stayed 1 night

Me encanto está super bonito y limpio y en casco viejo de Bilbao.

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10

jay

26 Sept 2023

·

Stayed 1 night

Decent little room with shower, 2 fans, TV and safe. Comfortable bed, clean and quiet - staff were exceptionally friendly and helpful, lovely place.

10

María Gema

11 Jul 2024

·

Stayed 1 night

Un alojamiento muy limpio y funcional, con ubicación perfecta para recorrer el centro de la cuidad con muchas opciones culinarias cercanas

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8

Sandra

17 Nov 2025

·

Stayed 2 nights

Estaba todo muy limpio, pequeña pero acogedora

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10

Caroline

17 Oct 2025

·

Stayed 1 night

Værelset var rent og servicen var i top. Vi kom lidt tidligere og vores værelse var klar til os hele 2 timer inden check in. Det var virkelig flot synes jeg :)

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AI-generated summary based on recent guest reviews

Rooms

Rooms are compact with very small bathrooms and limited storage, and several reviews mention poor sound insulation and street noise. Beds are comfortable, but ventilation can be limited in interior rooms, leading to stuffiness.

Related guest reviews

6

Tim

9 Oct 2023

·

Stayed 1 night

Hotel was in perfect location and very clean and gracious staff. Room was tiny, and only lighting was overhead ceiling light. Really should have bedside reading lights.

4

Lance

6 Nov 2023

·

Stayed 3 nights

The good things were the beds were really comfortable and the staff couldn't be more helpful with my many queries. What wasnt so good was the size of the room- its was TINY even tho i booked a double for myself, and it was noisy- both from the street and other residents. I wouldnt stay again - it just wasnt memorable or that comfortable- no place for luggage but the floor, one little hard chair, and having someone always sitting at a desk right outside your door makes it difficult to relax. Im sure there are better options in Bilbao at this price range

8

Anita

9 Oct 2025

·

Stayed 2 nights

de kamer is heel schoon en praktisch ingericht, met aandacht voor details zoals diepe lades, voldoende stopcontacten en lichtpunten. Maar hou er rekening mee dat het toch wel erg krap is als je met drie personen verblijft. Eigenlijk is het vooral geschikt voor twee personen

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8

Marcus

23 Nov 2025

·

Stayed 1 night

Great location. Absolutely perfect for my dinner plans that night. Nice, but small, comfy room. Bathroom door seemed to be in the wrong place and it would really get on my nerves if I had an en-suite like this at home. Would stay there again, next time I’m in town.

2

Alda Maria

19 Jul 2025

·

Stayed 1 night

La camera aveva una minuscola finestra che dava su un antro interno chiuso da un tetto. Non arrivava aria da nessuna parte. Siamo andati a dormire in un altro hotel.

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8

Caroline

24 Oct 2024

·

Stayed 2 nights

We thought this was a very well located place and the check-in was very easy. The shower is super tiny, but we managed.

6

Sarah

20 Sept 2024

·

Stayed 4 nights

Very small room and even smaller bathroom which was not shown in any pictures. Smallest sink ever seen or used. No room for luggage except on floor. We could hear everything even whispering in other rooms. Also pipes sounded like waterfall just outside window when anyone in building flushed. Good price and good location and clean rooms just keep in mind the above.

8

Sandra

17 Nov 2025

·

Stayed 2 nights

Estaba todo muy limpio, pequeña pero acogedora

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10

Marie

28 Sept 2025

·

Stayed 2 nights

Fantastiskt läge mitt i Gamla stan. Fint och trevligt. Enda minus var lyhördheten mellan rummen, men det kan man stå ut med när allt annat är så bra!

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4

Pauline

6 Sept 2024

·

Stayed 1 night

Chambre très étroite pour le prix et avec très peu d'aération. Nous avons eu très chaud alors qu'il faisait 23 degrés dehors. Néanmoins, l'hôtel est très bien situé et propre.

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Service

Staff are frequently praised as friendly and helpful, offering smooth check-in, local tips, early room access, and baggage storage. Overall service is welcoming and reliable.

Related guest reviews

10

Laura Gabriela

24 Oct 2024

·

Stayed 2 nights

Muy bien ubicada y excelente atención

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8

Tommie

7 Jul 2024

·

Stayed 2 nights

Vi blev uppgraderade till ett större rum med balkong på systerhotell i samma område.

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10

Evan

28 Mar 2025

·

Stayed 1 night

Very cool little place in old town Bilbao. Close to a lot of restaurants and shopping. The front desk was amazing and she let us leave our bags for a few hours after we checked out. Smaller rooms but a comfortable bed and everything was very clean.

10

Hellen

30 Jun 2025

·

Stayed 2 nights

Comfortable room. Not big but with a queen size bed. Own toilet and shower. Best location. Fine price. Very good service.

8

Alexandra

20 Jun 2025

·

Stayed 2 nights

Freundlicher Empfang, tolle Empfehlungen des Personals. WLAN ist leider schlecht, die Verbindung bricht ständig ab

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8

Caroline

24 Oct 2024

·

Stayed 2 nights

We thought this was a very well located place and the check-in was very easy. The shower is super tiny, but we managed.

8

Beatriz Aurora

19 Jul 2025

·

Stayed 2 nights

Muy buena ubicación y el personal de servicio muy amable

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10

Olga

14 Mar 2025

·

Stayed 3 nights

El personal ha sido muy atentos y amables y también nos han facilitado información que necesitábamos Gracias

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8

Inge

16 Oct 2025

·

Stayed 5 nights

Mitten im Leben der Altstadt, alles fußläufig zu erreichen. Sehr hilfsbereites und freudliches Personal. Nur nicht geeignet für gehbinderte, da kein Aufzug vorhanden.

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10

Caroline

17 Oct 2025

·

Stayed 1 night

Værelset var rent og servicen var i top. Vi kom lidt tidligere og vores værelse var klar til os hele 2 timer inden check in. Det var virkelig flot synes jeg :)

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Location

Central Old Town location close to bars, restaurants, and public transport is a major highlight. The lively area can be noisy at night.

Related guest reviews

8

Isabelle

22 Mar 2024

·

Stayed 3 nights

Good hotel in the old town. Basic but comfortable and clean. Ideal for a base to visit from. Close to shopping streets full of pinxto bars and close to metro to get around!

8

Jocelyn

20 Jun 2024

·

Stayed 2 nights

Good place to lay your head for the night and right in the thick of the old town. Quite a noisy spot though. Ear plugs a must!

8

Marcus

23 Nov 2025

·

Stayed 1 night

Great location. Absolutely perfect for my dinner plans that night. Nice, but small, comfy room. Bathroom door seemed to be in the wrong place and it would really get on my nerves if I had an en-suite like this at home. Would stay there again, next time I’m in town.

8

Stefano

29 Aug 2025

·

Stayed 7 nights

Posizione centrale.

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10

Dragos

29 Oct 2025

·

Stayed 2 nights

Great location, clean rooms and friendly staff. Highly recommended

10

JOSE LUIS VACA

28 Jun 2025

·

Stayed 1 night

Me encanto está super bonito y limpio y en casco viejo de Bilbao.

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10

Jon

23 Mar 2024

·

The hotel is in a really great location and is surrounded by plenty of places to eat and drink, as well as being only a few minutes walk from local bus, tram and metro services. I stayed by myself in one of the smaller rooms. The room was very clean and modern and ideal for a few nights stay. My room faced onto an inner courtyard so I could not hear any of the hustle and bustle of the streets outside however the property is quite small with all rooms in close proximity on the same floor so you do hear the comings and goings of all other guests - the floors are all hard and non carpeted so footsteps and cases being pulled can be quite loud as people enter and leave in the mornings and evenings respectively. The bathroom was great, nice powerful shower inside a big clean cubicle with both a waterfall head and a detachable, directional head. Good temperature control. The room had a decent fan/Aircon solution operated by remote control. The staff I encountered were all very friendly, helpful and chatty!

8

Luc

18 Jun 2023

·

Stayed 4 nights

Ligging in oude stad was goed. lawaai 's avonds sluiten en 's morgens ophalen afval ! Prijs zonder ontbijt is wel te veel. Verzorgde compacte kamers, kleine badkamer. Gevels oude stad zeer verzorgd en onderhouden ! Proficiat aan de inwoners. Eten in de stad prijs kwaliteit in orde, dranken zijn ook prijselijk.

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10

Inna

4 Sept 2025

·

Stayed 2 nights

Nice little hotel in an easy to get around spot. Many shops and restaurants nearby.

8

Ad

4 Jul 2024

·

Stayed 1 night

great location, especially if you're not driving. unfortunately, we drove so had to park like 8 blocks away. It's the nature of staying right in the heart of downtown (casco viejo). staff was very friendly and suggested places to go and visit. It's more of a hostel than a hotel, you have to walk up 3 stories, no elevator. there's also no AC in the rooms. it was breezy so we opened the windows. a few weeks later it might've been an issue tho. be mindful. would stay there again.

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Dining

Not enough information in reviews.

Related guest reviews

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $98	2 $183	3
4 $74	5 $84	6 $88	7 $94	8 $106	9	10 $175
11 $137	12 $94	13 $137	14 $137	15 $137	16 $150	17
18 $137	19 $137	20 $137	21 $139	22 $137	23 $191	24 $188
25 $105	26 $85	27 $137	28 $142	29 $143	30 $139	31 $177

Casual Mardones Bilbao

About this property

Location

Room options

Superior Double Room

Twin Room with Private Bathroom

Triple Room with Private Bathroom

Single Room

Family Room with Private Bathroom

Double Room with Private Bathroom

Guest reviews of Casual Mardones Bilbao

Who stays here?

What guests think

Property policies

Check-in instructions

FAQs about Casual Mardones Bilbao

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27 $155	28 $114	29 $137	30 $140