Name: Holiday Inn Express & Suites Milwaukee NW - Park Place by IHG
Address: 10831 W Park Place, Park Place, Milwaukee, Wisconsin, United States of America, Milwaukee, Milwaukee County, US
Price range: $84–$148 per night
Rating: 7.27

What guests think

Across reviews, Holiday Inn Express & Suites Milwaukee NW - Park Place by IHG earns praise for friendly staff, spacious rooms, and free breakfast, but many guests report inconsistent cleanliness, renovation disruption, and occasional maintenance or check in issues.

Guests frequently mention amenity hiccups, such as malfunctioning kiddie-sprinklers, limited pool towels, alarms, or HVAC problems. Housekeeping and room prep varied, with reports of hair or bugs, missing sofa-bed linens and towels, and occasional double-booking or slow check-in. Expect a generally comfortable stay if you value space and breakfast, but be prepared for variability while upgrades continue.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Renovations were widely noted, with mixed experiences: warm pools and a kiddie area pleased some, but others faced broken features, limited pool towels, loud alarms, and occasional HVAC or entry door issues. Parking was generally easy.

Related guest reviews

10

Katherine

Feb 8, 2025

·

Stayed 1 night

A great stay overall. Check in was easy and fast, they put a hold on your card for the $150 for incidentals so make sure to have one to cover that. Our room was very spacious and thats why I booked it especially. Beds were a tad hard, pillows were good. Pool was OK, I also booked this hotel because of the kiddie pool, the water was warm but the sprinkler didn't work, my grandgirl was disappointed. Other pool was pretty small, there was a lot of kids so it was very loud in that small space. Breakfast was hot, scrambled eggs, fried potatoes, 3 different kinds of sausages, biscuits and gravy as well. Loved it!

8

Joseph

Jun 19, 2025

·

Stayed 3 nights

The desk personnel were friendly and accommodating. There were only two towels in a room sleeping four. The area food was served needed to be air conditioned. It was a sweat shop. TV was not user friendly. The baggage cart needs to be replaced and maintained. You could here the people walking back and forth in the room above you. The East entry door needs to be replaced. Need more towels in the pool. I would consider this to be an average facility for a Holiday Inn Express.

6

Norma

Oct 1, 2025

·

Stayed 5 nights

We arrived late due to our flight. Room smelled good and looked clean. I was impressed. Loved the layout of the room. We went to bed. Next morning, I went to use shower for first time and noticed hair on the floor by the tub that was not ours. My husband is bald and my hair is blond/curly. I cleaned up the floor. The next day I noticed there was mold on HVAC slats. I cleaned that up also. I didn’t bother to report to hotel staff. I did enjoy using the Gym and Pool. I was happy that there were towels in both areas. The hand sanitizers were empty during my stay. Breakfast was ok and complimentary. The staff that worked during our stay were excellent. I was also happy with the price of the hotel. I would stay here again but will notify management of mold or any other issues.

8

Aubrey

Jul 11, 2024

·

Stayed 6 nights

The were working on the hotel. The pool needed to be cleaned. Towels in pool area 1 day of the 4 we were there.

10

Savannah

Aug 24, 2023

·

Stayed 1 night

I love that they turned the jacuzzi into a smaller pool for kids. The hotel is very clean great customer service and over all very relaxing and comfortable. Definitely my go to.

8

Kim

May 25, 2025

·

Stayed 1 night

No towels for the pool. Room 105 was loud until I filed a complaint at 2 am.

2

Tiffany Carter

Aug 6, 2024

·

Stayed 2 nights

Pool was broken

6

Robert

Jun 16, 2024

·

Stayed 1 night

What ever alarm that went off around midnight and stayed on ALL night was quite annoying. Staff told us they couldn’t locate the source of the alarm. At the same time our in room fire alarm flashed green all night as well.

10

Hugh

Oct 10, 2025

·

Stayed 1 night

The room is nice. The beds were comfortable. Parking was good. Staff was pleasant.

10

Margaret

Sep 14, 2025

·

Stayed 1 night

Very nice hotel and the pool was great and not cold.

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Cleanliness

Cleanliness was inconsistent: multiple guests found hair or grime in bathrooms, unvacuumed floors, or construction dust, and several reported bugs or roaches. Others described clean rooms, showing variable standards.

Related guest reviews

4

Robbie

Aug 17, 2025

·

Stayed 2 nights

Smelled like weed inside, bathroom was covered in hair, shampoo bottles were empty and stuffed into a slot. Front desk attendant was not friendly and kept a hood on over his face while checking us in.

6

Marion

Sep 21, 2025

·

Stayed 1 night

My linen was not clean and I seen a roach. Shower was not clean. The staff was good though good customer service. I didn’t stay I left about 8pm

4

Alexis

Aug 13, 2025

·

Stayed 3 nights

The room could've have been cleaner . It's was curly hair on top of the bathroom ceiling as if someone just finished blow drying their hair . The bathroom was not the cleanest as the shower does not look like it has been cleaned upon arrival. Spiderwebs throughout the room. The refrigerator was not clean thoroughly as it was crumbs throughout the freezer . Floor was not vacuumed & it was a crack in the window that was being held with duck tape

6

Norma

Oct 1, 2025

·

Stayed 5 nights

We arrived late due to our flight. Room smelled good and looked clean. I was impressed. Loved the layout of the room. We went to bed. Next morning, I went to use shower for first time and noticed hair on the floor by the tub that was not ours. My husband is bald and my hair is blond/curly. I cleaned up the floor. The next day I noticed there was mold on HVAC slats. I cleaned that up also. I didn’t bother to report to hotel staff. I did enjoy using the Gym and Pool. I was happy that there were towels in both areas. The hand sanitizers were empty during my stay. Breakfast was ok and complimentary. The staff that worked during our stay were excellent. I was also happy with the price of the hotel. I would stay here again but will notify management of mold or any other issues.

6

Vickie

Oct 6, 2025

·

Stayed 2 nights

Room was clean for the most part but carpet was dirty. After taking a shower and walking around my foot got black and dirty quickly.

2

Kendra

Jun 23, 2024

·

Stayed 2 nights

The hotel is under construction. Lobby dirty, room dirty, floors not vacuumed, bathroom not clean, stains on furniture and grease spots on desk and all wood furniture, mirrors all smeared. Lastly, the hotel does not have towels. Had to wait to shower until towels arrived. This is sad to say the least. Otherwise, great location.

6

Andrea

Aug 16, 2023

·

Stayed 2 nights

The room was big enough but not very clean. The pull out mattress was stained and nasty, with garbage under the couch. The Bathroom was not clean and the ceiling was leaking water

4

Jennifer

Oct 7, 2025

·

Stayed 2 nights

The room was not as clean as it should have been, hair in bathroom and shower.

2

Ella

Aug 11, 2024

·

Stayed 2 nights

we checked in and the shower had soap and hair from a previous guest housekeeping came but didn’t remove the soap. Towels had hair on them and when asked for new towels the front desk clerk didn’t want to exchange them. I would never stay at another holiday day inn ever!!

2

Aleshia

Jan 28, 2024

·

Stayed 2 nights

First this place is under construction. NO WHERE did it say it was being renovated. I would have never booked a room here. The lobby smelled like smoke and was a mess. The female workers at the check in had loud music on and were very loudly laughing and talking. They checked us in and we went to the room. Th toilet seat had dried urine all over it. The tiles in the bathroom were dirty. There was dry wall dust over everything. Didnt say anything, because they could care less by how they acted during check in. Beds ok. Floor ok. Thermostat was broken. At 7AM very loud music was being played outside and down the hall. Workers were yelling down the hallway at each other WTH!! So rude, ignorant. They could careless of guests who checked in late last night. Breakfast was typical and eggs were cool and overcooked. Never would I ever stay here again. If this wasn't a no refund on hotels.com, we would have left and stayed elsewhere. I feel we were cheated and misled. Nowhere did it say they were under construction. Could not wait to leave.

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Rooms

Rooms are often spacious and comfortable, but noise from neighbors or above and maintenance issues (AC performance, locks, windows, TV usability) were reported. Some suites lacked sofa bed bedding on arrival.

Related guest reviews

2

Hussain

Mar 29, 2024

·

Stayed 3 nights

Had to check out one day early as the room next door was very loud and disruptive. The hotel staff tried to speak to them multiple times to no avail.

4

Phyllis

Nov 20, 2023

·

Stayed 1 night

Too noisy

8

Joseph

Jun 19, 2025

·

Stayed 3 nights

The desk personnel were friendly and accommodating. There were only two towels in a room sleeping four. The area food was served needed to be air conditioned. It was a sweat shop. TV was not user friendly. The baggage cart needs to be replaced and maintained. You could here the people walking back and forth in the room above you. The East entry door needs to be replaced. Need more towels in the pool. I would consider this to be an average facility for a Holiday Inn Express.

2

Zak

May 30, 2024

·

Stayed 1 night

AC did not work . It’s almost June

4

Jeffrey

Aug 22, 2025

·

Stayed 2 nights

Bad area of town, poorly maintained. Only one ice machine works. The A/C in my room only kind of worked and was very loud. Mentioned it to staff, nothing was done. Decent breakfast. Wouldn't stay there again.

8

Allen A

Nov 18, 2023

·

Stayed 7 nights

Overall stay was comfortable besides the remodeling going on up on 3rd floor. Nice staff , very friendly, acknowledged us everytime we crossed paths . The free breakfast was tasteful. The only downfall was the sink in the bathroom to forever to drain out and there wasn’t a tv guide in the room or on the tv to know what channels were available to watch. Comfortable bed made a good nights sleep very pleasant

8

Sierra

Apr 25, 2025

·

Stayed 2 nights

Staff was incredibly friendly and helpful. The room was very clean and was even bigger than expected. The only thing I didn’t like was that the chain latch lock on the door didn’t have anything to latch onto & the deadbolt wouldn’t stay locked. I’d definitely go back for another stay however.

4

Maykue

May 2, 2024

·

Stayed 2 nights

Rooms looks nice as they have been renovated, however the next door room had a large and loud raucous party that lasted all night even after security was called. and considering the neighborhood we didn’t want to complain too much just in case.

8

Michelle

Aug 28, 2025

·

Stayed 3 nights

The hotel was quiet and the rooms were spacious. Comfortable beds and pillows. Breakfast was decent, parking was easy and seemed like a convenient location. Staff was always friendly! Minor wear and tear around the hotel (dings in the walls, paint chips, bathroom fixtures loose) with some TLC this place would be great! We had a nice stay overall.

6

Mary

Mar 21, 2024

·

Stayed 1 night

The good: The woman who checked us in was wonderful. Went way beyond good customer service. Our room was clean and newly remodeled and large. They opened breakfast early for us because our large group had to be out of the hotel when breakfast was suppose to start. Nice restaurants nearby and close to the highway. The not so good: In our hallway, a guest checked into her room and there was other people’s stuff in the room. Made me a little concerned that when we left the room, someone else might be accidentally checked in to our room. The hotel seemed near full and the other guests were noisy. I would not have been happy if I had young kids with me that I was trying to get to sleep. Building is under construction so elevator had plywood for walls with a sign on the front that said something like : “Not for guest use” but was often the elevator that came when you pushed the button. A little bit of loud highway/car noise around 11 pm.

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Service

Service ranged from very friendly, accommodating staff to reports of rude or unresponsive front-desk behavior, long or delayed check-ins, double-bookings, and deposit discrepancies. Occasional understaffing affected responsiveness.

Related guest reviews

10

Amanda

Sep 23, 2024

·

Stayed 1 night

Simply amazing from early check in without feeling like we inconvenienced your wonderful staff, to switching my room because I picked the wrong kind of room without her even asking! Beyond going above and beyond service thank you and your staff for a most comfortable stay and delicious breakfast before we left!

2

Carmen

May 22, 2023

·

Stayed 1 night

After checking in we left for dinner and received a phone call from the hotel that there was a "problem with our room and they were moving our suitcase out so it would not get damaged" when we return we would be given a new room. When we returned, they had the suitcase but not other items that we had in the room. when asking the staff we were told they would need to contact he manager to find out what to do. As one item was a daily medication that was needed, we went to the room on the off chance our key cards still worked. When there found another group in our room. They stated that when they checked in they found our suitcase and brought it to the front desk. there was no problem with the room and the staff did not remove the suitcase to avoid damage as stated to us. the other family graciously helped locate he items we had in the room. we complained about the situtation to the staff with no resolution as this time

10

sara

Sep 17, 2025

·

Stayed 1 night

Wow! The staff here was by far the best experience we have had in any hotel by far! Friendly, happy, interactive and down to earth! Even gave a lil bday surprise to my grandson who turned 2 that day! We were staying to go to the zoo. Great people!

2

Quinetta

Aug 29, 2025

·

Stayed 1 night

Over charged for deposit, no sheets, blanket or pillows for pull out sofa. Rude staff that called and stated I have to have a credit card and assumed I had a bank card

2

Amy

Sep 18, 2025

·

Stayed 1 night

Front staff was curt, and had double booked us, so never stayed. Had to drive 3.5 hiurs home that night.

8

Cynthia

Dec 5, 2025

·

Stayed 3 nights

The room was good and the staff were really nice and courteous. Loved my stay.

8

Jason

Sep 4, 2024

·

Stayed 2 nights

Facilities were in working order but need some TLC. The staff is the strength of the operation. I would rate 4/5 stars.

10

Isadore

Nov 3, 2024

·

Stayed 1 night

Great customer service at front desk.

6

Shaquita

Sep 1, 2025

·

Stayed 1 night

Charged a $250 deposit when all signs said $150 and email said $150 No hand soap in bathroom Pool towels were not stocked Front desk refused to provide pillows for let out bed

2

Ramon

Feb 1, 2023

·

Stayed 2 nights

I reserved this hotel for 5 nights. When I arrived the first night, they told me they gave away my room and there were no rooms available. When I went to get a refund they tried to charge me for 1 night even though they made me scramble at night after a long day of travel to find another hotel.

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Location

Location is generally convenient and quiet with easy access and a few nearby dining options, though one reviewer called the area rough. Parking was straightforward for most.

Related guest reviews

10

Lola

Sep 20, 2024

·

Stayed 2 nights

The property was pleasant and safe

8

Mariah

Aug 10, 2025

·

Stayed 2 nights

It is a good quiet area for people looking to visit Milwaukee. The staff was extremely helpful and kind. I would definitely stay again!

8

Adam

May 30, 2024

·

Stayed 2 nights

It was a good area and easy to get to. They were remodeling but did not interrupt the stay at all.

10

Charlotte

Dec 4, 2022

·

Stayed 1 night

We were in Milwaukee for a funeral. Hotel was in a great location. Easy access to places we needed to be at. Excellent service at the front desk. Very nice gentlemen. Very professional. Dressed nice. Holiday couldn't ask for a better representive of their hotel. Bed was very comfortable. Pillows where what we like.

4

Jeffrey

Aug 22, 2025

·

Stayed 2 nights

Bad area of town, poorly maintained. Only one ice machine works. The A/C in my room only kind of worked and was very loud. Mentioned it to staff, nothing was done. Decent breakfast. Wouldn't stay there again.

10

morgan A

Aug 6, 2024

·

Stayed 1 night

Hotel was good, comfy beds and helpful Staff only thing to note was there was some broken glass in the parking lot where someone’s window was obviously shattered, but never picked up.

10

Roxanne

May 20, 2023

·

Stayed 1 night

The hotel was easy to get to and check in was a breeze. It made for a wonderful and stress free stay.

8

Ra

Jul 1, 2025

·

Stayed 2 nights

Great Indian restaurant IVR across the parking lot 10/10

10

John

Jul 21, 2025

·

Stayed 1 night

Close restaurant.

8

Michelle

Aug 28, 2025

·

Stayed 3 nights

The hotel was quiet and the rooms were spacious. Comfortable beds and pillows. Breakfast was decent, parking was easy and seemed like a convenient location. Staff was always friendly! Minor wear and tear around the hotel (dings in the walls, paint chips, bathroom fixtures loose) with some TLC this place would be great! We had a nice stay overall.

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AI-generated summary based on recent guest reviews

Dining

Breakfast drew frequent praise for hot options and variety, but consistency varied with missing items, equipment breakdowns, cold food, or delayed service on some days.

Related guest reviews

10

Irene

Jul 24, 2025

·

Stayed 1 night

Breakfast was great the young lady doing the breakfast kept everything clean and food was great. Great staff . I would stay again .

2

Scott

Jun 19, 2025

·

Stayed 1 night

Very dirty everywhere, air conditioning didn’t work and the breakfast sign said it went to 10am and there was seven people looking for breakfast at 935 and it was closed

2

Catherine

Aug 17, 2025

·

Stayed 4 nights

Terrible service. Took 2 days to get soap filled by bathroom sink. Had to go to desk daily to get clean towels and coffee pods. Cook did not show up for breakfast one day. Checked in after 3 and went to room which was not ready. Overall a very bad experience.

10

Paul

Mar 17, 2023

·

Stayed 3 nights

The staff was extremely nice. The room was spacious and clean. The breakfast was hot and plenty of options.

10

Angela

Apr 19, 2023

·

Stayed 2 nights

We were in Milwaukee visiting family and celebrating our anniversary. Only thing i didnt care for was the deposit of 250. Its more than the Potawatomi. I can understand if it was someone understand the age of 21 staying. But not at age 48. Plus no pancakes both days. Machine was broken.

6

ERIC

Jun 16, 2025

·

Stayed 1 night

In general the hotel was nice and the room was clean. The only complaints we had is that the 'hot' water was only luke warm for the shower and then on Saturday morning the breakfast(which started at 7) and we got down around 730 didn't have eggs or pork sausage out. They came shortly after that but it wasn't ready and then there were no cinnamon rolls which is a highlight of these breakfasts. Were told that the breakfast had been good during the week from other guests we talked to,

8

Tang

Dec 17, 2024

·

Stayed 2 nights

Pros: delicious hot breakfast, spacious room, courteous people, lots of light in the room, two shower heads on opposite wall, Con: the shower curtain was too short and shower head spread too far out making water everywhere on the bathroom floor so we have to put an extra towel on the floor to stop spreading further out, the floor looked and feels dirty, no complimentary water in room Overall good stay and good price.

4

Mark

Aug 14, 2023

·

Stayed 3 nights

Tall weeds all around the property. Under construction. Remodeling. Filthy carpet. Soured smelling shower curtain. Spit lugies on 3 rd floor elevator doors left on for three days I was there. Saturday free breakfast had no meats. I’ll not go back. Well below IHG standards

8

Cortez

Aug 16, 2024

·

Stayed 3 nights

Rooms were very nice. Breakfast was really good. Wish the pancake machine was working though lol.

8

Rich and Laura

Jan 19, 2025

·

Stayed 1 night

Room looked updated and was generally clean. Details like the bed skirt, corners, clock radio, air conditioning unit needed a good amount of additional cleaning. Bed sheets, towels, shower, floors, refrigerator, Keurig were all very well kept. Elevator had lots of smears on the stainless steel but the breakfast area was very nice and the food was good, hot, and plentiful.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$74
February	$75
March	$87
April	$100
May	$96
June	$122
July	$124
August	$116
September	$91
October	$86
November	$80
December	$72

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $138	16 $133	17 $121	18 $147	19 $127
20 $102	21 $106	22 $106	23 $111	24 $111	25 $136	26 $148
27 $103	28 $116	29 $115	30 $114

Su	Mo	Tu	We	Th	Fr	Sa
				1 $116	2 $131	3 $123
4 $103	5 $116	6 $116	7 $116	8 $120	9 $137	10 $131
11 $111	12 $116	13 $116	14 $95	15 $84	16 $88	17 $118
18 $88	19 $95	20 $88	21 $99	22 $99	23 $99	24 $106
25 $84	26 $84	27 $92	28 $99	29 $88	30 $88	31 $92

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Accessible (Communications, Roll-In Shower)

Standard Room, 2 Queen Beds

Standard Room, 1 Twin Bed

Standard Room, 1 King Bed

Suite, 1 King Bed

Standard Room, 2 Queen Beds, Accessible (Communications Accessible)

Suite, 1 King Bed, Accessible (Communications, Accessible Tub)

Standard Room, 2 Queen Beds, Accessible (Communications, Mobility, Access Tub)

Premium Room, 1 Twin Bed

Guest reviews

Good

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

FAQs about Holiday Inn Express & Suites Milwaukee NW - Park Place by IHG

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Prices for upcoming dates