Bordoy Continental Palma

I REALLY LOVE THE STAY HERE. BEST EXPERIENCE

Airconditioning is centrally controlled. Breakfast is a great mix between continental and "english".

Prior to our arrival, we inquired about the check-in time and the readiness of our room, eager to settle in. Unfortunately, we were met with an unfriendly response from the receptionist, who instructed us to sit and wait, stating that there were two guests ahead of us. Feeling unwelcome, we left and returned at 2 PM, the designated check-in time. When we checked in, I had previously requested firm mattresses for our special occasion—our 20th anniversary. However, the receptionist seemed unprepared and attempted to assign us a room for guests with disabilities, which had a very soft mattress. He did not acknowledge our anniversary at all, which was disappointing. After expressing our concerns, he suggested we check the mattress in the assigned room. Unfortunately, it was too soft for our comfort. When we returned to the front desk, we were informed that all the mattresses in the hotel were the same, and nothing could be done to accommodate us. After waiting at the reception for about 15 minutes, he finally offered to show us another room, which was significantly better and had firmer mattresses. We ended up in a slightly more expensive room at the same rate we originally booked, which was a positive resolution but should have been handled more smoothly. Additionally, we were surprised to learn that a reservation and cash deposit were required to use the spa. Most guests prefer to pay by card

The staff were very friendly, and our room was ready before the guaranteed check-in time. The room itself was clean and spacious. While some of the furniture showed minor chipping, it had no impact on our stay since we were only there to sleep for two nights. One amusing detail was the TV placement: it was mounted on the left side of the bed, squeezed between the bed and the desk, so you couldn’t actually watch it from the bed. The only way to watch comfortably was to move a chair and sit directly in front of it, which we found quite funny rather than frustrating. The hotel is conveniently located, about a 10-minute walk from the city center and close to everything. We also appreciated the ability to store our luggage on the day of departure, which was especially convenient as we had an evening flight.

Great all-round stay. The hotel is centrally located, making it easy to get around, with plenty of food options just steps away. The rooms are spacious, clean, and comfortable, which made the stay very pleasant. Would happily stay here again.