Is parking available at the hotel?

Yes, free valet parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:00 AM to 10:00 AM for a fee of approximately USD 13 for adults and USD 6.5 for children.

Are pets allowed at the property?

No pets and no service animals are allowed at this property.

What are the check-in and check-out times?

Check-in is from 2:00 PM to 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, and additional charges may apply.

Is there an airport shuttle service available?

Yes, a roundtrip airport shuttle is provided for a surcharge of USD 32 per vehicle (one-way), and it is available 24 hours.

What accessibility features does the hotel offer?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Additional accessibility features may be available upon request.

Where is the hotel located in relation to key landmarks?

The hotel is located in Jakarta's Grogol area, a 4-minute drive from Central Park Mall and 6 minutes from Thamrin City Shopping Mall. It is also close to several other attractions, including Mal Ciputra Mall (0.1 km) and Jakarta Aquarium (0.9 km).

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool. The pool is operational seasonally and includes a children's pool.

What are the policies for guests staying with children?

Children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Does the hotel offer extra beds or cribs?

The property offers rollaway beds for a fee of USD 35 per day, and advance request or confirmation is required.

Hotel Ciputra Jakarta - Premier Stay in Jakarta

Average nightly price at Hotel Ciputra Jakarta by month, last 12 months (USD)
Month	Average price
January	US$38
February	US$196
March	US$37
April	US$125
May	US$182
June	US$37
July	US$39
August	US$40
September	US$40
October	US$54
November	US$255
December	US$61

What guests think

Across recent reviews of Hotel Ciputra Jakarta managed by Swiss-Belhotel International, travelers praise warm, attentive staff and an enjoyable, often well-varied breakfast, while noting the hotel's convenient direct connection to a mall and easy access to transport.

Many also report that rooms and bathrooms feel old, with dated fittings, dim lighting, and missing modern outlets. Cleanliness and maintenance feedback is mixed, with reports of musty smells, poor ventilation, worn towels, and occasional pests alongside otherwise tidy spaces. Expect standout hospitality, with trade-offs in room age.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciated the pool; one review highlights a well-equipped gym and another notes a small but pleasant bar. However, parts of the property feel dated, with slippery bathtubs, aging fixtures, and outdated electrics.

Related guest reviews

6

Edward

28 May 2023

·

Stayed 10 nights

maintenance or upgrades to old room and appliances needed.

8

KImberlin

10 Jan 2025

·

Stayed 6 nights

Pool was amazing

10

Melanti

15 Aug 2025

·

Stayed 3 nights

+++Location.. easy to find..mall direct connection is very convenient..food choices delicious.. +++Prices affordable - - -Lights are old and too Dark.. no USB outlets..need to bring old traditional electric plugs.. Water plumbing maintenance is needed... Plumbing are leaking when turning On . +++ overall... I stayed 2 times 2+3 nights in Aug 2025.. I will be back again later this year 👍

10

Melchianus

13 Oct 2023

·

Stayed 2 nights

Goed was ontbijt want het eten herinnert mij op het eten van ons wijlen moeder. Uniek is lekker zwemmen 7de floor, en niet goed was niks. Bedankt

10

Anthony

20 Aug 2025

·

Stayed 2 nights

Wonderful introduction to my 2 week journey through Java and Bali. The staff was attentive and always helpful. The gym honestly has everything you could need. Oh and how could I forget the delicious breakfast. Would highly recommend.

10

Kento

19 Jun 2025

·

Stayed 2 nights

プールもついてて部屋も綺麗でとても良かった。

10

Rafael

30 Jul 2025

·

Stayed 6 nights

Mall at the hotel is a very convenient thing. Bus station is near by. Bar is small but nice.

6

YUN CHIA

24 Jul 2025

·

Stayed 5 nights

The hotel is 30 years old, so many facilities in the room didn't function properly. The design of the bath tub is dangerous. Very slippery. The ventilation system in the bathroom doesn't work properly so the floor and the wall are all full of mold or dirty stains. The house keeping staffs forgot to dry the floor in the bathroom, forgot to refill the conditioner, and forgot to vacuum the carpet, and forgot to provide the new tea bags. The mattres and pillows are comfort. The cabin door for the refrigerator i broken. In general, the staffs in the front desk are freindly and hepful.

8

Jeffrey

16 May 2025

·

Stayed 3 nights

This hotel is beautiful inside; spacious, attention to design & detail. All staff we had contact with were all one could want from a large hotel. The breakfast buffet was very good, many well done selections. The hotel has two indoor connections to the adjoining mall. With all the good we wanted to rate a 3.5. So much deserves a 4 but even with the attention and updating done it needs attend to the electric outlet replacements and updates to the bathrooms. If done this would be a solid 4 star hotel.

8

Anna

29 May 2023

·

Stayed 13 nights

The room so dark , not enough lighting , broken dest lamp ,the bath tub or shower very very slippery , I was moving 3 different room when check in ... looking better lighting and the bath room . the staff very ecellence

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is inconsistent: several reviews mention musty or moldy smells, poor bathroom ventilation, dirty curtains, cockroaches, and worn towels. Others found rooms generally clean, but housekeeping sometimes missed restocking or detailed cleaning.

Related guest reviews

6

Wincent

14 Apr 2024

·

Stayed 4 nights

Found a cockroach in the bathroom on first day, and got smoking room on first despite reservation on non-smoking room. Its nearby shopping malls though, very convenient.

8

YUKI

23 Jun 2025

·

Stayed 4 nights

お風呂場の衛生が少し気になりました。

2

Hwanghee

9 Jun 2024

·

Stayed 1 night

Room was extremely smelly and conditions of room wasn’t clean. Especially, when air conditioners are on, smells like fungus are growing in my nose. Breakfast wasn’t good either.

8

Atsushi

9 Jun 2022

·

Stayed 3 nights

全般的には、満足のいく状態でした。設備・備品について、トイレの流れが悪かったり、ヘアーコンディショナーのポンプがでなかったり、エアコンが少し埃ぽい臭いがしたり、一箇所のコンセントが使えなかったりとかがありました。メンテナンスが繊細でない様に思います。

8

Ivan

1 Jun 2024

·

Stayed 3 nights

Room cleaning didn't replace toilet roll that is near empty. There is 2 holder and 1 empty since day 1 I check-in. Bath towels looks very old and some greyish colour.

6

YUN CHIA

24 Jul 2025

·

Stayed 5 nights

The hotel is 30 years old, so many facilities in the room didn't function properly. The design of the bath tub is dangerous. Very slippery. The ventilation system in the bathroom doesn't work properly so the floor and the wall are all full of mold or dirty stains. The house keeping staffs forgot to dry the floor in the bathroom, forgot to refill the conditioner, and forgot to vacuum the carpet, and forgot to provide the new tea bags. The mattres and pillows are comfort. The cabin door for the refrigerator i broken. In general, the staffs in the front desk are freindly and hepful.

4

TOMMI

14 Mar 2023

·

Stayed 3 nights

there are cockroaches in the room , then the bathroom curtain is very dirty and during the day the elevator is wet because of swimming

4

Sang Hak

11 Aug 2025

·

Stayed 3 nights

Could smell mold in th e premium room

4

Reza

23 Nov 2025

·

Stayed 2 nights

Old hotel,no vent in bathroom

6

Teck Shen

15 Jun 2025

·

Stayed 1 night

Rooms were big and clean. However the renovations are dated and seriously require an update. The air smells damp and towels are brownish. Not much selections on TV channels. Although there's a mall next to it, the food selections were limited.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious but dated, with worn furniture, old showerheads, dim lighting, limited outlets or USB ports, and occasionally slow Wi-Fi or noise from neighboring rooms. Some guests reported AC control issues and limited TV channels.

Related guest reviews

8

Deassy

3 Dec 2025

·

Stayed 1 night

Hotel lama tapi msh nyaman dan bersih. Terhubung dgn mal walaupun malnya tenantnya mid to low. Mudah2an kamar bisa di renovasi krn sudah terlalu tua designnya

8

Teck Shen

11 Jun 2025

·

Stayed 1 night

It’s a big legacy hotel. In need of upgrade in the rooms.

8

David

24 Apr 2025

·

Stayed 2 nights

Electric outlet turns off when lights go off so can’t charge phone next to bed. WiFi is too slow

8

Jonas

27 Aug 2025

·

Stayed 3 nights

I stayed in this hotel several times and I like it due to the convenience. Right at the mall and close to everywhere, dinning options. However the property is too old and needs some improvements. I stayed in different rooms/floors and always have problems with shower head. The shower head looks to old and rusted, the water flow is bad, you need to stay close to the shower head everytime you take shower. Management needs to change all if those shower head and do a deep cleaning to keep this property better

10

Melanti

15 Aug 2025

·

Stayed 3 nights

+++Location.. easy to find..mall direct connection is very convenient..food choices delicious.. +++Prices affordable - - -Lights are old and too Dark.. no USB outlets..need to bring old traditional electric plugs.. Water plumbing maintenance is needed... Plumbing are leaking when turning On . +++ overall... I stayed 2 times 2+3 nights in Aug 2025.. I will be back again later this year 👍

10

Edward

20 Jun 2024

·

Stayed 2 nights

The hotel has direct access to mall where you can find many food and drink options. Large room however needs some refurbishments. USB sockets would also be nice for charging phones.

6

Jouni

19 Dec 2025

·

Stayed 1 night

The staff is wonderful and the service is top-notch. The food is equally impressive, with a fantastic breakfast buffet that was the highlight of our stay. Unfortunately, the accommodations are in desperate need of an update. The room felt very dated, and the bathroom was particularly embarrassing and poorly maintained. Great for the food and hospitality, but the facilities need a major renovation.

8

Anna

29 May 2023

·

Stayed 13 nights

The room so dark , not enough lighting , broken dest lamp ,the bath tub or shower very very slippery , I was moving 3 different room when check in ... looking better lighting and the bath room . the staff very ecellence

8

Atsuo

31 Jan 2025

·

Stayed 1 night

During night time, voice from next room was a bit loud. I am not sure if this phenomenon was caused by guest in the next room or thin wall.

6

Teck Shen

15 Jun 2025

·

Stayed 1 night

Rooms were big and clean. However the renovations are dated and seriously require an update. The air smells damp and towels are brownish. Not much selections on TV channels. Although there's a mall next to it, the food selections were limited.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, attentive, and accommodating, with smooth check-ins and staff who go the extra mile. A few reports cite lapses such as intrusive or slow service and an isolated front-desk incident.

Related guest reviews

6

AKIRA

28 Nov 2023

·

Stayed 8 nights

The service get poor and reception is so slower

10

Anthony

20 Aug 2025

·

Stayed 2 nights

Wonderful introduction to my 2 week journey through Java and Bali. The staff was attentive and always helpful. The gym honestly has everything you could need. Oh and how could I forget the delicious breakfast. Would highly recommend.

10

Christine

18 Sept 2025

·

Stayed 3 nights

The Stuffs from the minutes I arrived in the lobby throughout the housekeeping department was excellent. Each of them greeted with big smiles and sincere warmth. The breakfast banquet, was excellent services.

2

Chuan Sng

16 Dec 2025

·

Stayed 3 nights

Housekeeping service and safety is terrible. The staff took the liberty of opening up my zipped luggage to check its contents without any authorisation. There is no justification to have the rights to open personal belongings of guests under any circumstances as this can be deemed criminalistic. Aircon is also not able to be under proper control, leading to fluctuating temp inside the room which caused the guest (me) to catch a cold and fall sick.

10

Chih wei

28 Jan 2026

·

Stayed 2 nights

Nice room and restaurant, excellent service speed.

10

Rajcoomar

10 Feb 2024

·

Stayed 3 nights

I received a 5-star treatment. All the employees were kind, helpful and going out of their way to meet my need. The customer service was above and beyond my expectations. Thank you kindly for making my stay immensely satisfying.

10

Christine

5 Oct 2025

·

Stayed 8 nights

The services of the staffs was remarkable. If their motto stated “Melayan dengan senang hati !” It’s true Gems. Breakfast Banquet is marvelous. They truly go above and beyond. Many times blew my minds and My best friend Misslinda, how the chef and the staffs remember if I loved their colak singkong and special prepared from the kitchen for me. I feel the warmth and the love every time I stayed. Keeps up a great job 👏 Bu Christine ( San Francisco, Bay Area’s)

6

Mariyah

22 Oct 2025

·

Stayed 1 night

Family was dropping off my wife just arriving from America and front staff questions my wife, how many children come with you? . This made my wife shy and upset. Instead of the children able to see grandma for her first few hours back in Jakarta, she rushed them out.

6

Jouni

19 Dec 2025

·

Stayed 1 night

The staff is wonderful and the service is top-notch. The food is equally impressive, with a fantastic breakfast buffet that was the highlight of our stay. Unfortunately, the accommodations are in desperate need of an update. The room felt very dated, and the bathroom was particularly embarrassing and poorly maintained. Great for the food and hospitality, but the facilities need a major renovation.

10

Sora

31 Jan 2025

·

Stayed 3 nights

You can get to the station by one road, but the sidewalk is narrow, so I ended up taking taxis all the time I checked in at 3 AM, but the hotel staff welcomed me very warmly; they are truly wonderful！！

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AI-generated summary based on recent guest reviews

Location

Directly connected to the Ciputra/Citraland Mall, the location is convenient for shopping, dining, and getting around; several note easy access to transport and reasonable airport reach. One review mentioned narrow sidewalks to the station.

Related guest reviews

8

Deassy

3 Dec 2025

·

Stayed 1 night

Hotel lama tapi msh nyaman dan bersih. Terhubung dgn mal walaupun malnya tenantnya mid to low. Mudah2an kamar bisa di renovasi krn sudah terlalu tua designnya

10

ARNAV

11 Feb 2024

·

Stayed 4 nights

Overall a good property to stay at with an easy access internally to Ciputra mall. Convenient location for meetings in west and south Jakarta.

10

Vera

22 Sept 2024

·

Stayed 2 nights

Not far from airport and shopping center

8

Jonas

27 Aug 2025

·

Stayed 3 nights

I stayed in this hotel several times and I like it due to the convenience. Right at the mall and close to everywhere, dinning options. However the property is too old and needs some improvements. I stayed in different rooms/floors and always have problems with shower head. The shower head looks to old and rusted, the water flow is bad, you need to stay close to the shower head everytime you take shower. Management needs to change all if those shower head and do a deep cleaning to keep this property better

8

Stephens

13 Jun 2024

·

Stayed 3 nights

Convenient walk to Mall next door with plenty of restaurants and shopping. Easy transportation to town and airport. Highly recommended

10

KHOON SONG

20 May 2025

·

Stayed 2 nights

Safe and close to the shopping area.

10

Rafael

30 Jul 2025

·

Stayed 6 nights

Mall at the hotel is a very convenient thing. Bus station is near by. Bar is small but nice.

10

gary

5 Mar 2025

·

Stayed 2 nights

I always enjoying the convenience needed of this hotel because it is connected to Citraland Mall. Great for shopping, great breakfast.

10

Sora

31 Jan 2025

·

Stayed 3 nights

You can get to the station by one road, but the sidewalk is narrow, so I ended up taking taxis all the time I checked in at 3 AM, but the hotel staff welcomed me very warmly; they are truly wonderful！！

10

Melanti

3 Aug 2025

·

Stayed 2 nights

Location convenient Price affordable

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for taste and variety, and some mention early hours and 24-hour room service with good food. Critiques include coffee quality, vegetarian labeling, and one report of lounge alcohol service stopping unexpectedly.

Related guest reviews

8

saku

28 Aug 2025

·

Stayed 4 nights

チプトラモールが隣にあり色んな食べ物屋さんがあって楽しめます。そこの1階にはスーパーマーケットもありビールなどお酒も多少売ってます。ホテルにひげ剃りがあればなお良かったです。朝食ば種類豊富で5:50から食べられるので、早朝出発でも食べられます。全体的に非常に良いホテルだと思います。

8

KOK SENG

30 Mar 2023

·

Stayed 5 nights

Hotel towels turn yellow and are too old. Breakfast Foods and coffee quality to be improved Thank you to Pak Andoko, a very helpful and patient person to arrange the transportation for my schedule.

2

Kazuhiro

30 Jun 2023

·

Stayed 3 nights

Dirty, Bath curtain was fusty. Bath towels are brown-colored . No coffee is served in breakfast. When we finished a dish, staff comes soon to take it back to kitchen. Leave me alone and give me time to relax. Finally, lounge manager was terrible. He or she stopped serving alcohol like beers and wines suddenly due to Moslem religious reason though they did not let us know before that and hotel charge is including such lounge service charge. I suggest you not to use this duty hotel.

8

Eric

8 Aug 2025

·

Stayed 2 nights

i have been staying here for the 3rd times n its still great to b staying here. dont have to worry abt getting hungry in the middle of the night coz the my have a 24hrs room service with great food..

10

pryambudhi

18 Feb 2025

·

Stayed 1 night

This hotel has the best breakfast in Jakarta! And, it is next to a mall. Hotel staff was super nice. Check-in was super easy. Highly recommended.

4

Fawziyah

3 Feb 2024

·

Stayed 1 night

The room was a lot more rundown than we thought. The bathroom especially needs some renovation - the shower head needs replacing as it was malfunctioning. The hotel staff were nice and we were able to check in slightly earlier. The buffet breakfast was good too but I wish they labelled items that were vegetarian as I accidentally ate meat because the sliders looked vegetarian from the outside but there was a sneaky slice of salami stuck to the bread :( we loved that the hotel was connected to the mall and we spent most of our time there :)

10

Anthony

20 Aug 2025

·

Stayed 2 nights

Wonderful introduction to my 2 week journey through Java and Bali. The staff was attentive and always helpful. The gym honestly has everything you could need. Oh and how could I forget the delicious breakfast. Would highly recommend.

10

Christine

5 Oct 2025

·

Stayed 8 nights

The services of the staffs was remarkable. If their motto stated “Melayan dengan senang hati !” It’s true Gems. Breakfast Banquet is marvelous. They truly go above and beyond. Many times blew my minds and My best friend Misslinda, how the chef and the staffs remember if I loved their colak singkong and special prepared from the kitchen for me. I feel the warmth and the love every time I stayed. Keeps up a great job 👏 Bu Christine ( San Francisco, Bay Area’s)

6

Jouni

19 Dec 2025

·

Stayed 1 night

The staff is wonderful and the service is top-notch. The food is equally impressive, with a fantastic breakfast buffet that was the highlight of our stay. Unfortunately, the accommodations are in desperate need of an update. The room felt very dated, and the bathroom was particularly embarrassing and poorly maintained. Great for the food and hospitality, but the facilities need a major renovation.

6

Makoto

26 Aug 2023

·

Stayed 1 night

Shopping mall is right next to the hotel. Breakfast was great!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18 $50	19 $50	20	21 $50	22 $42	23 $45	24 $41
25 $41	26 $44	27 $44	28 $44	29 $44	30 $44	31 $44

Su	Mo	Tu	We	Th	Fr	Sa
1 $41	2 $43	3 $43	4 $44	5 $44	6 $44	7 $45
8 $41	9 $43	10 $44	11 $43	12 $44	13 $44	14 $44
15 $41	16 $44	17 $44	18 $44	19 $44	20 $44	21 $44
22 $41	23 $44	24 $44	25 $44	26 $44	27 $44	28 $44
29 $41	30 $44

Hotel Ciputra Jakarta

Prices for Hotel Ciputra Jakarta

Monthly average prices

About this property

Location

Room options

Suite

Presidential Suite

Deluxe Premium Twin

Grand Deluxe Double Room

Deluxe Premium Queen

Deluxe Double Room

Cabana Suite Room

Deluxe Twin Room

Room #2833633

Room #2833622

Room #2833629

Room #2833621

Room #2833635

Room #2833626

Room #2833623

Room #2833631

Room #2833636

Room #2833627

Room #2833628

Room #2833634

Room #2833624

Guest reviews of Hotel Ciputra Jakarta

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Hotel Ciputra Jakarta

Prices for upcoming dates