Residence Inn Springfield

Working hot tub. Always a plus.

The room was dated but nice. The only negative was the terrible breakfast service. My wife and I arrived with 45 minutes left and they were out of oatmeal, cinnamon rolls and eggs. When we asked if she was going to put out more we were told there wasn’t enough time. The full breakfast should be available to guest during breakfast hours, not only if they feel like making it. Also paying for parking in an open lot with no security is gouging the customers.

The hotel and staff were great. Just a couple things to complain about: the pool was quite small for such as large hotel and so many guests and I am just annoyed that they charged me $3 a day for parking without my knowledge.

Room was fine, but the hot tub was not available

Property was clean and the room was good. We used the pool and hot tub and enjoyed it. The in room kitchen amenities were useful and the onsite laundry was convenient. The main thing needing improvement was that the breakfast area was congested for serving and the daily selection was lacking.

Pool was very dirty. Places around property closed down and dirty.

How do you get away with charging a non refundable pet fee that is more than the room? There is no where on the site or stating you would be charged a $150 non refundable pet fee. i couldn't afford the room because of that and its why i used Expedia to help me budget for this stay. Im all for paying for damages if an accident occurs, but to flat out charge me more than the room is beyond horrible and inexcusable

The pool was murky and gross

Just staying on our way to Ohio. Rooms were big to accommodate all 6 of us and free breakfast was great. Pool was clean and weather was great for July.

Very well done room. Very clean. Lovely pool and hot tub area. Fire pit. Breakfast! Very nice stay

This hotel seemed great based on reviews, we arrived on time for check in, asked if we wanted first or second floor. Opted for 2nd floor and we found our door. Upon walking in, there was dirty on the floor, and the pull out sofa bed was covered in crumbs and loose change, as well as under the sofa bed on top of the black trundle base, there was half a marker and weird crumbled paper trash. The unit was missing the proper bedding for the pull out bed, no biggie, called down and asked for a second pillow as only one was in the unit for the sofa bed. The pillow arrived with a weird pink stain on the pillowcase. Gross, but after calling they sent up a new pillowcase and the attendant helped us change the pillow case. The outdoor pool was very dirty, several weird rocks at the bottom as well as bugs and weird hair in the pool. We didn’t attempt the hot tub. The rest of the stay seemed normal up to check out day. The cleaning staff knocked on our door at 11 am to ask if we were still in the unit. Check out wasn’t until 12PM, and we definitely felt rushed at that point to hurry and pack to leave. Overall we really didn’t have an amazing experience, and would rate this establishment closer to a budget hotel, on an expensive hotel budget. Based on our experience we definitely won’t be back.

The room had bugs.

My room was spotless; the staff was very pleasant and helpful. The shower was a little bit of a challenge. The toilet was too low for a senior.

Housekeeping not consistent. Continental breakfast was not very good.

Front desk staff excellent. Costumer derive top tier! The front desk staff was amazing . clean issue what took so much away from my visit. I don’t complain but i had to change room dirty bathroom which just made notice that the place needs a deep cleaning but what they lack in cleaness Hospitality was at an all time high for me. Not that i want to pay for dirt it was christmas i didn’t want to make problems

It was very clean and the staff was very friendly

This property has bugs

The room was very clean. The staff was very nice. I really enjoy the fact that a decent amount of water came out of the shower very comfortable.

Very clean, comfortable

The room was not thoroughly cleaned. The remote control had dried food on it. The table was dirty with food particles and water spots. There was a slimey blood spot on the back of the bathroom door (I used an Antibacterial wipe to clean it off) and there was a spot of blood on the shower curtain. One of the bed pillows smelled dirty and old. (luckily there are several pillow on the bed so we didnt have to use that one). The walls are thin and you can hear the children shrieking in the next room. The door deadbolt didn't fully engage. The slider door glass in the bedroom was so dirty you couldn’t see thru it. It was so caked on it seems like it's never been cleaned. If you try to sit outside on the tiny patio the air conditioner from the floor above spews drops of water on you. At the breakfast buffet the children are running in circles around the food area and the parents and hotel employees ignore them. It was ridiculous trying to get our plates of food with the children in the way. Some of them were on hoverboards riding them in circles around the food. The toilet didnt flush properly. We had to flush it several times just to get the toilet paper to go down. The refrigerator runs constantly and is very loud. The ceiling in the bedroom had big brown water spots on he ceiling (we told the front desk). The hotel is convenient to the highway but the parking is limited and the building has a strange layout.

This was a perfect room for my husband and I, and our toddler! We stayed three nights and have no complaints! Huge room, comfy bed, stocked kitchen, utensils, and friendly staff!

This was a very nice hotel. The suite had full size appliances & a walk in shower. The room was large & comfortable. The breakfast was one of the best we've had at a hotel. We will definitely be staying here again.

The room was perfect!! Clean and spacious. Enjoyed having a full size fridge freezer for a costco run. The pool was nice! Easy access to 60 hwy. Breakfast was good, lots of carb options but the protein options were not my favorite...really spicy sausage and eggs....neither option i like...but thats just me. Loved having a balcony!! I would stay again.

Hotel was clean and mostly quiet. Overall good experience with only 2 real gripes. The AC sounds like a freight train and they charge for parking. Spacious rooms and kitchen were nice.

The hotel was great except you could hear a lot through the walls. We had some random knocks on our door late at night. The staff was friendly and breakfast was good.

Very roomy and comfortable!

It was a terrible night! We were put in a pool side room and keep in mind we are an older couple and traveling with no children. The kids screaming in the pool was unbearable. You couldn’t get the volume high enough on the TV to hear over the pool noise. Beware if you get a pool side room it was terrible! With that said rooms are nice and beds are comfortable and it’s a clean place.

We thought the room was nice, and the breakfast was very good. The reason we rate it 2/5 is because the bedroom had a very loud noise (nearby HVAC) & vibrations of the room/bed continuously which prevented a good night of sleep. We reported the noise to the front desk upon check in, but were told there were no other rooms and nothing they could really do about it.

Good stay. Air conditioner fan was very loud, it woke me from sleeping

This hotel was central for everything we were doing in Springfield. It was a good sized comfortable room which was quiet. We parked right by our entrance and i loved that there was an elevator and easy to find stairs. We will stay here again next trip.

Every worker we encountered was courteous & helpful. Great team!

Jocelyn was working the desk when we arrived, and she was the sweetest! Our daughter forgot her stuffed animal in the lobby, and Jocelyn made the cutest pick up tag for her. These little things can really make a difference in the experience.

All staff members were pleasant, helpful, and responsive to requests.

Well trained friendly staff. Nicely appointed. Great stay.

The front desk staff was very welcoming and thoughtful. We were ine town for one night to celebrate our 47th anniversary. The young lady picked up on that fact. She hand made a very nice card and delivered it to our room. It was a good start for our celebration. The facility was beautiful and clean. All interactions with the staff was a positive. They were all helpful and polite.

Had a two week booking for an Executive at our office, checked in the first night and then they kicked him out because of a few busses that came in. They blamed it on Expedia. Will never book for employees here again.

Lady at front desk was not very helpful and not very friendly everything else was good

Outdoor pool. Front desk worked hard so we could check in early.

The staff was great. The property was very well kept. Our room was awesome. We enjoyed laying out by the pool. Sadly, we had to leave earlier than expected so we didn\'t get to have another day there like we planned. Had some noisy neighbors at night but that didn\'t last too long. The toilet in our room was "running" and when I notified the front desk she was on the phone to have it fixed before I was even out the door. She was on it! I\'d go back and I would highly recommend staying here.

The staff was above and beyond. The breakfast crew were all incredibly polite and hardworking. They presented a delicious and hearty meal to fuel the day. The front desk was courteous and quick to help with any questions/concerns. We would absolutely consider this hotel for future needs.

Hotel clean, friendly and convenient to everything. We stayed on the fourth floor (top floor) in a 2 bedroom unit, so we didn't have any issues with neighbors up above. They do charge for daily parking so if that is a deal breaker, you may want to look at other places. This is our 4th time staying and no other place has compared yet.

Clean and in a nice part of town

Convenient location, nice staff!

I enjoyed our stay at the Residence Inn. Overall it was comfortable, quiet and clean. This would be a great place for those who needed to be close to the hospital. Otherwise it is in a busy location. The breakfast was the best I’ve ever had. The meal included scrambled eggs, quiche, oatmeal, sausage and all of the usual like pastries and cereal. The staff kept the area clean and refilled.

The room was clean and quiet. I didn’t stay for breakfast so can’t comment on that. The property was convenient to freeway transportation that connected to I-44 and bypassed Springfield traffic.

I would recommend this hotel to anyone. Our room was clean and spacious had a little outside balcony. We did not use the pool as we only stayed for 1 night, but it looked nice. Easy access to the interstate, restaurants were close by, and if you forgot something there was a WM near.. the front desk staff very friendly and greeted everyone who came in the door.

Was pleasantly surprised by this hotel. Staff were all very friendly. Breakfast was a good variety each morning. Hotel was nice and clean. Pool was smaller but nice because nobody was in it. September is fall in Springfield but the days can still get hot. Close to cox medical facilities which was exactly where we spent most our trip. Would stay here again.

Easily accessible

Friendly staff, quiet hotel, and located in a spot where it is easy to get anywhere in Springfield. I stay here every time I go to see my elderly parents.

It was a really great place to stay with very friendly staff. My only, and minor complaint, would be the bed was a bit firmer than I am used to (that’s the one complaint). I’d stay again because of the location to HWY 60, and the area was well lit.

This was a very nice hotel. The suite had full size appliances & a walk in shower. The room was large & comfortable. The breakfast was one of the best we've had at a hotel. We will definitely be staying here again.

Hotel is dirty in the common areas and breakfast is horrible

Liked the breakfast. Didn't like that it ends at 9:30am except on weekends. Didn't like the commode that was old, very low to the floor, & water level inside the commode was very high. Really didn't like the surprise $5 daily fee for parking. There were no signs in the parking area around the building and was not told until I was checking out. I do not recommend this property.

This hotel was a very good value for money. They provided a lot of fresh fruit for breakfast, grapes, strawberries and a blueberry compote, alongside the standards of hot and cold cereals, hardboiled and scrambled eggs etc. They offered a fun quiche and make your own waffles. Do try the chocolate scone! The room was clean and comfortable. Sure the couch was a but worn, but people are so picky. We would return here, if in the area again.

The room was dated but nice. The only negative was the terrible breakfast service. My wife and I arrived with 45 minutes left and they were out of oatmeal, cinnamon rolls and eggs. When we asked if she was going to put out more we were told there wasn’t enough time. The full breakfast should be available to guest during breakfast hours, not only if they feel like making it. Also paying for parking in an open lot with no security is gouging the customers.

I enjoyed our stay at the Residence Inn. Overall it was comfortable, quiet and clean. This would be a great place for those who needed to be close to the hospital. Otherwise it is in a busy location. The breakfast was the best I’ve ever had. The meal included scrambled eggs, quiche, oatmeal, sausage and all of the usual like pastries and cereal. The staff kept the area clean and refilled.

Beautiful clean quiet ! Perfect hotel. Even had gluten free quiche for the breakfast which was delicious!

This place is grimy and needs some detail cleaning ASAP! Also irritating that I wandered down to get coffee at 6:30 when breakfast was supposed to start and there was nothing ready. Came back at 7 and it had improved, but oatmeal didn’t go out until 7:15. No TVs on in the lounge area. Employees seemed apathetic and uncaring.

Staff was super nice, room was clean, easy to get to... and the breakfast buffet was awesome...

Check in was easy and fast. When we got to our room it was very spacious and clean. The king size bed mattress is on its last leg. Bumpy and somewhat uncomfortable. The smoke detector in one bedroom was dangling from the ceiling not fully attached as it should have been. The exhaust fan was very dirty and dust was collecting all around it on the ceiling. The shower doors would not stay closed causing major water issues on the tiled floor. We asked for every other day house keeping and did not receive any. The tv advertised free coffee 24/7 in the lobby. When we went for a cup the only option was some hot cider. Breakfast was ok, they had a hard time keeping things full I guess due to the hotel being pretty full. Coffee and creamer were both empty when we tried to get some. Overall it was quiet and seemed to be in a good area but for the money we spent for 3 nights I probably wouldn’t stay there again.