Is parking available at the property?

Nearby parking is available for a fee of GBP 8.80 per night, located approximately 499 feet away from the hotel.

What are the check-in and check-out times?

Check-in is from 16:00 to 21:00, and check-out is at 11:00. Early or late check-in/check-out may be available upon request and could incur additional charges.

Where is the hotel located in relation to key landmarks?

The property is situated by the sea, just steps from Padstow Harbour and Padstow Museum. It is 10.5 miles from Watergate Bay Beach and 19.5 miles from Fistral Beach.

What are the hotel policies for guests staying with children?

The hotel is adults-only, meaning children are not permitted to stay.

The Old Custom House

Average nightly price at The Old Custom House by month, last 12 months (USD)
Month	Average price
January	US$111
February	US$113
March	US$140
April	US$164
May	US$232
June	US$226
July	US$246
August	US$251
September	US$218
October	US$166
November	US$127
December	US$144

What guests think

The Old Custom House is a characterful inn right on Padstow’s harbour, praised for friendly staff, tasty breakfasts and pub food, and lovely harbour views, though some rooms feel dated, noise can travel, and access involves many stairs.

Parking is public, paid, and can be hard to find. Cleanliness and upkeep vary, with several mentions of worn carpets or dusty areas alongside many reports of very clean rooms. Dining is generally well liked, though a few guests experienced slow or limited breakfast or dinner service. It suits travellers who prioritise character and friendly service over hush and sleek, full-service amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site pub and restaurant are frequently praised, and breakfast is served on-site. Parking is via nearby public car parks that are paid and can be limited, and access to rooms involves many stairs in this older building.

Related guest reviews

10

Martin

29 Oct 2024

·

Stayed 2 nights

Great pub right on the harbour.

8

Jennifer

15 Oct 2024

·

Stayed 1 night

Enjoyed my stay. An interesting old building, a bit of a rabbit warren with lots of doors, stairs and little corridors to get to the rooms. The room was a bit tired, basically clean and the bed was comfortable. It was a bit noisy with some kind of fan or engine outside the window, but otherwise fine for a short stay. Location was good.

8

anthony

8 Dec 2024

·

Stayed 2 nights

this was our 3rd time visiting & we are still going to come back again. its an old building with en suite bedrooms. rooms are comfortable, location is right on the harbourside. food is very good & breakfast is very good too. staff are out of this world. I wouldn't recommend for people with walking disabilities or are in a wheelchair. dogs are welcomed at this property. Laura & Kennedy are the names of 2 of the staff I can remember at the moment but the others are very good too.

10

Lisa

1 Sept 2025

·

Stayed 1 night

The perfect place to stay in Padstow! With convenient (paid) parking just across the street, we were able to enjoy walking through padstow before the crowds and the surrounding areas. Brilliant modern bathroom too.

8

Natalie

20 Sept 2023

·

Stayed 1 night

A really enjoyable stay: great location; wonderful view from the room and helpful staff. However parking is a major challenge (it might be helpful for the property to explore reserving spaces in the public car park opposite) and the decor in the room was a little tired.

10

Roger

22 May 2023

·

Stayed 1 night

Perfect location at a good price with public parking across the road (£8.80 for a day). Room was comfortable with good quality bedding and towels etc. Breakfast was great choice and nicely cooked.

10

Reuben

18 Nov 2025

·

Stayed 1 night

Very clean and functional room. Lovely pub atmosphere downstairs with a good food menu and lots of local and mainline beers to choose from. Full breakfast was very good too! Recommend!

8

John

25 Jul 2024

·

Stayed 2 nights

Nice old pub right on Padstow Harbour so close to everything. Has bar and eatery, and staff are very helpful. The only downside - it’s a bit of a mission getting your luggage to the upper floors as there are lots of stairs and doors to negotiate.

10

Kevin

24 Aug 2025

·

Stayed 1 night

Absolutely fantastic location amazing views amazing food and staff amazing too. We was so happy with everything. Advice was also helpful and the parking is so cheap 24 hours £10 only

10

Christine

9 Sept 2023

·

Stayed 2 nights

Very friendly and helpful staff, fantastic food, huge room with all facilities you'd expect, excellent setting. Can't fault. No parking but plenty of public car park space around. We will stay again!

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Cleanliness

Reports are mixed: many guests found rooms clean, while others noted issues like dusty or worn areas, dirty carpets, and isolated mold complaints. Overall maintenance feels tired in places.

Related guest reviews

8

Ian

16 Feb 2023

·

Stayed 2 nights

The location of the hotel was spot on, we managed to park in the harbour car park with spaces still available - I’m not sure if this will be the case in high season. The staff were attentive & friendly. The hotel is looking a little tired & could do with a freshen up. From first impressions climbing the stairs to the rooms the carpet is worn. Once in the room, the room was spacious and had nice touches like the Elemis products and a nespresso coffee maker - but there were several areas where paint was chipped off. Overall we had a nice stay at the hotel, we just felt it needed sprucing up a bit

2

Hugh

19 Sept 2025

·

Stayed 1 night

It was tired and very dirty mold in shower and in windows bird excrement all over windows, really disappointing not at all what was advertised feel like we really over paid for what was delivered the pictures are very different from reality.

8

Jennifer

15 Oct 2024

·

Stayed 1 night

Enjoyed my stay. An interesting old building, a bit of a rabbit warren with lots of doors, stairs and little corridors to get to the rooms. The room was a bit tired, basically clean and the bed was comfortable. It was a bit noisy with some kind of fan or engine outside the window, but otherwise fine for a short stay. Location was good.

10

Melville

31 May 2025

·

Stayed 1 night

Old, quaint and charming. Good food, nice rooms, quiet and clean. Highly recommend this place.

6

Chelsea

16 Sept 2023

·

Stayed 3 nights

Based on how unclean it was I couldn’t recommend this hotel.

10

Reuben

18 Nov 2025

·

Stayed 1 night

Very clean and functional room. Lovely pub atmosphere downstairs with a good food menu and lots of local and mainline beers to choose from. Full breakfast was very good too! Recommend!

8

Francis

27 Jul 2023

·

Stayed 1 night

Really amazing location. Staff friendly. Overall good. Dining and bar area We’ll set out and great quality. However, carpets to rooms and in room dirty. Mirror in bathroom old and broken. Top of rain shower unit dusty and hadn’t been cleaned for ages. For little expense in terms of small repairs and attention to detail and cleaning of carpets, this place could be immaculate and really top notch. Shame the owners clearly not on top of maintenance

8

Robert

7 Feb 2024

·

Stayed 1 night

An overnight stay on a break in Padstow. Great location, good value for money and very helpful staff, especially John who checked us in and sorted a booking glitch. Good size room, comfortable bed and Elemis toiletries. Room and bathroom a little tired but clean. Opted for inclusive breakfast rate and choice was very good as was the food. Very happy to recommend.

8

Heather

21 Sept 2023

·

Stayed 1 night

Best views of Padstow from our bedroom window. Helpful and friendly staff Comfortable bed and very clean

10

Pauline

5 Aug 2023

·

Stayed 3 nights

Staff in all areas were so pleasant and helpful. Room was clean and perfect for our short stay. Highly recommended 😁

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Rooms

Many rooms are comfortable with harbour views and some are spacious, but decor in places feels dated. Noise from the bar, nearby venues, or external fans can be heard in some rooms, and Wi-Fi can be unreliable.

Related guest reviews

10

Lindsey

4 Feb 2024

·

Stayed 1 night

Beautiful room overlooking harbour. Lovely and clean and modern. Lovely breakfast. Close to everything padstow has to offer.

10

Katie

21 Aug 2025

·

Stayed 1 night

We stayed in a lovely room above the pub overlooking the harbour. The room was spacious and we liked being right in the heart of the town. It can be noisy though with music from nearby pubs so expect that to go on until 11ish. The staff are all very helpful and the pub itself is lovely. Parking is tricky, we were lucky to find a spot nearby but we did have to pay.

6

MARK

23 Aug 2023

·

Stayed 2 nights

Very noisy pub below room

10

Denyelle

15 Aug 2024

·

Stayed 3 nights

Great clean, comfortable rooms with fantastic views. Staff are wonderful and very helpful. The breakfast is a great way to start the day. The only thing is the wi-fi is a bit hit and miss. To park it is best to get there before 10am or after 5.30pm as parking is very limited. Wouldn’t hesitate to stay again.

10

Jackie

5 Apr 2025

·

Stayed 1 night

Lovely place to stay. Had an upgrade to a beautiful harbour view room. The view was stunning. The room had a huge comfy bed.Staff all very friendly. Lovely pub downstairs & a fantastic breakfast. Would highly recommend staying there. Fabulous.

6

RICHARD

15 Aug 2025

·

Stayed 1 night

bed was sub par

8

Jennifer

15 Oct 2024

·

Stayed 1 night

Enjoyed my stay. An interesting old building, a bit of a rabbit warren with lots of doors, stairs and little corridors to get to the rooms. The room was a bit tired, basically clean and the bed was comfortable. It was a bit noisy with some kind of fan or engine outside the window, but otherwise fine for a short stay. Location was good.

8

Julie

31 Dec 2024

·

Stayed 4 nights

The Custom House has a fab location in Padstow. The staff and their service is amazing. The rooms could do with a refurb and there are quite a few steps steps to the rooms.

6

DIDIER

18 Apr 2025

·

Stayed 1 night

The room was not pleasant at all, view directly on the noisy ventilation system. At a such high price, this was very disapointing !

10

Heather

21 Apr 2025

·

Stayed 2 nights

Excellent stay at the Old Custom House over Easter weekend. We were able to get into our room early and were pleased with how nicely decorated and well equipped the room was. We also had a lovely view from the two windows over the very pretty harbour. The bed was very comfortable and although quite small, the room was full of character. Staff were friendly and welcoming at the hotel and the lady doing breakfast both mornings we were there was delightful. Breakfast was included in our room rate and was very good.

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Service

Staff are widely praised as friendly, welcoming, and proactive, with several mentions of thoughtful touches and helpful reception. A few guests reported lapses, including slow breakfast or dinner service, no staff at check-in, or limited knowledge on night shifts.

Related guest reviews

10

Timothy

25 Mar 2024

·

Stayed 3 nights

Loved the room. V comfortable and great views with such easy access to town. Will definitely be back. Ellie on reception was so accommodating and so we’re all the staff.

10

Colin

25 Jun 2024

·

Stayed 1 night

We had a lovely stay especially the room (no.10) we were given overlooking the harbour. The food was good value especially the fish and chips. The service was excellent from when we arrived and especially sending on free of charge the iPad we left in the room. Highly recommend for it location, service and value

10

Sean

29 Aug 2024

·

Stayed 1 night

Great Hotel in an idyllic location….wonderful food and service….with a special mention to the receptionist, who greeted me with a genuine smile before guiding me to my room personally whilst asking about my day….so refreshingly genuine l!!!

10

R N

10 Jan 2024

·

Stayed 1 night

Fantastic! John was super efficient & friendly, both in the bar & on reception. Bedroom was comfortable & warm. Would definitely stay again, highly recommend

10

Graham

11 Sept 2025

·

Stayed 1 night

We arrived really early but were allowed to check in hours before Everything about the customer service was excellent

8

Mike

24 Jun 2025

·

Stayed 2 nights

Room was amazing (rm14) and we would request again. Housekeeping and reception staff were very pleasant and friendly. However the breakfast service could be improved as 4 guests were served before us on first day and we had to ask to be served. On our second day we weren’t even asked for our breakfast order.

6

Jane

26 Jun 2025

·

Stayed 2 nights

Not that good. Shower switch to turn shower was hidden behind a desk and none of the night shift staff knew what todo

10

Craig

17 Oct 2025

·

Stayed 2 nights

Great hotel with a welcoming atmosphere in a fabulous location. The staff are exemplary 10/10+

10

Rick

21 Mar 2025

·

Stayed 2 nights

Had a really friendly welcome when we arrived and our room was upgraded too with a surprised bottle of bubbly for our Anniversary.The receptionist and all the staff, particularly Hayden could not do enough for us . The food and table service was excellent too. Cannot fought anything with our stay - will certainly be back as Padstow is our special place to come . Thank you to everyone 😊

6

Neil

14 May 2024

·

Stayed 1 night

£155 for an average stay at best but in a great location in the middle of Padstow. No one at check in when we arrived. Long walk to room which was above the noisy pub next door. The seagulls were pretty noisy too! Coffee machine not working at breakfast. Not overly bothered though as only stayed the one night.

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Location

Harbourside setting in the center of Padstow with scenic views and easy access to restaurants and shops. Some guests noted lively surroundings, with noise from pubs or streets at night.

Related guest reviews

10

Tony

23 Aug 2025

·

Stayed 1 night

Brilliant place to stay in the heart of Padstow

10

Katie

21 Aug 2025

·

Stayed 1 night

We stayed in a lovely room above the pub overlooking the harbour. The room was spacious and we liked being right in the heart of the town. It can be noisy though with music from nearby pubs so expect that to go on until 11ish. The staff are all very helpful and the pub itself is lovely. Parking is tricky, we were lucky to find a spot nearby but we did have to pay.

8

Daniel

4 Oct 2024

·

Stayed 1 night

Lovely views across the harbour

8

Jennifer

15 Oct 2024

·

Stayed 1 night

Enjoyed my stay. An interesting old building, a bit of a rabbit warren with lots of doors, stairs and little corridors to get to the rooms. The room was a bit tired, basically clean and the bed was comfortable. It was a bit noisy with some kind of fan or engine outside the window, but otherwise fine for a short stay. Location was good.

8

Julie

31 Dec 2024

·

Stayed 4 nights

The Custom House has a fab location in Padstow. The staff and their service is amazing. The rooms could do with a refurb and there are quite a few steps steps to the rooms.

10

Craig

17 Oct 2025

·

Stayed 2 nights

Great hotel with a welcoming atmosphere in a fabulous location. The staff are exemplary 10/10+

10

Paul C

22 May 2024

·

Stayed 1 night

great stay in Padstow hotel was an ideal position in township staff very friendly and helpful room overlooked the beautiful Port and out to the mouth of the River Camel

10

Orlagh

11 Sept 2023

·

Stayed 2 nights

Fabulous location right on the seafront in Padstow. Very comfortable room and staff were lovely. Breakfast was very good.

10

Kevin

24 Aug 2025

·

Stayed 1 night

Absolutely fantastic location amazing views amazing food and staff amazing too. We was so happy with everything. Advice was also helpful and the parking is so cheap 24 hours £10 only

10

Kate

24 Sept 2023

·

Stayed 3 nights

Perfect Location

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Dining

Food and breakfast are frequently praised for quality and choice. A few reviews note service issues or limited options at times, such as slow breakfast service, items running out, or orders mistimed.

Related guest reviews

10

Carly

24 Mar 2025

·

Stayed 1 night

Brilliant location, welcoming and friendly staff, delicious food, lovely room.

10

Ray

29 Jun 2023

·

Stayed 2 nights

Excellent. Friendly and helpful staff. Lovely room (2) overlooking the harbour with a generous supply of teas and coffee. Modern shower. Proper (and enormous) English breakfast with an extensive choice of other fare if bacon, sausage, eggs, mushrooms, tomatoes etc is not to your taste. And a good range of beers at the bar. A very pleasant two-day stay.

10

Maurice

12 Jul 2024

·

Stayed 1 night

Lovely little room but being in the top was quite warm so needed the windows open. As a result a late wake-up from drunks in the street outside (it was the nght of England v Netherlands in the Euros Semi Final) and an early wake up from the local sea gulls :-). Comfy bed. A mini fridge would be nice to keep cold drinks in. The can of laocal lager was a nice touch. Ate dinner in the restaurant and the service was not great. Slow and got the order timing wrong by bringing out the starter and main at the same time????. There were only two other tables being occupied so it wasn't like it was busy. These are minor things and are mentioned only for feedback purposes. I would stay here again as it's a great location and a nice boutique hotel. A lot od stairs to Room 14 :-) but worth it for the view ;-)!

10

Colin

25 Jun 2024

·

Stayed 1 night

We had a lovely stay especially the room (no.10) we were given overlooking the harbour. The food was good value especially the fish and chips. The service was excellent from when we arrived and especially sending on free of charge the iPad we left in the room. Highly recommend for it location, service and value

10

Sean

29 Aug 2024

·

Stayed 1 night

Great Hotel in an idyllic location….wonderful food and service….with a special mention to the receptionist, who greeted me with a genuine smile before guiding me to my room personally whilst asking about my day….so refreshingly genuine l!!!

10

Karon

1 Apr 2025

·

Stayed 1 night

Had an amazing stay, for one night, had a steak in the restaurant cooked to perfection the staff were amazing breakfast was amazing, from my phone call in the morning to check out the following morning absolutely five star.

8

Mike

24 Jun 2025

·

Stayed 2 nights

Room was amazing (rm14) and we would request again. Housekeeping and reception staff were very pleasant and friendly. However the breakfast service could be improved as 4 guests were served before us on first day and we had to ask to be served. On our second day we weren’t even asked for our breakfast order.

10

Reuben

18 Nov 2025

·

Stayed 1 night

Very clean and functional room. Lovely pub atmosphere downstairs with a good food menu and lots of local and mainline beers to choose from. Full breakfast was very good too! Recommend!

10

Lynn

31 May 2024

·

Stayed 2 nights

Such a relaxing stay at the old custom house we had a beautiful room and the view from our room was amazing ,breakfast was laid out lovely, a little disappointed on the choices of evening menu, booked a meal as it was our wedding anniversary they had run out of all the roast during the day, We ended up having to get chips and taking it back to our room as all the other restaurants were fully booked. But having said that we enjoyed eating our chips with the best seats in the house from the view from our window!

10

Kevin

24 Aug 2025

·

Stayed 1 night

Absolutely fantastic location amazing views amazing food and staff amazing too. We was so happy with everything. Advice was also helpful and the parking is so cheap 24 hours £10 only

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $162	2 $106	3 $108	4 $108	5 $197	6 $127	7 $135
8 $156	9 $103	10 $117	11 $104	12 $110	13 $177	14 $179
15 $165	16 $112	17 $114	18 $109	19 $114	20 $120	21 $183
22 $109	23 $107	24 $111	25 $112	26 $125	27 $183	28 $199
29 $125	30 $108

The Old Custom House

Prices for The Old Custom House

Monthly average prices

About this property

Location

Room options

Standard Double Room

Deluxe Suite

Standard Twin Room

Double Room (Cosy)

Signature Twin Room

Signature Double Room

Apartment

Guest reviews of The Old Custom House

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about The Old Custom House

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $129	22 $126	23 $142	24 $199
25 $176	26 $143	27 $140	28 $142	29 $191	30 $152	31 $178