Platinum Yucatan Princess Adults Only - All Inclusive
226 $US
/nuit
Moyenne pour septembre
Sélectionnez les dates pour voir les prix et les disponibilités
226 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Platinum Yucatan Princess Adults Only - All Inclusive , les prix par nuit s'élèvent en moyenne à 202 $US pendant le mois le moins cher (octobre) et à 1 051 $US pendant le mois le plus cher (décembre), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 554 $US |
| février | 603 $US |
| mars | 554 $US |
| avril | 447 $US |
| mai | 274 $US |
| juin | 233 $US |
| juillet | 211 $US |
| août | 209 $US |
| septembre | 226 $US |
| octobre | 202 $US |
| novembre | 328 $US |
| décembre | 1 051 $US |
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sept. · 226 $US
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Le plus cher : décembre (env. 1 051 $US)
Le moins cher : octobre (env. 202 $US)
À propos de cet établissement
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs ...
Équipements
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs qui incluent notamment 13 piscines extérieures, une discothèque et courts de tennis extérieurs. Parmi les équipements et services offerts par cet hébergement vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et une boutique de souvenirs/un kiosque à journaux.
Services de l'établissement
Les équipements et services proposés incluent un centre d'affaires, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 h/24. Si vous devez organiser une réunion à Playa del Carmen, faites confiance à cet hébergement qui dispose d'espaces événements mesurant 597 mètres carrés et comprenant un espace de conférence et 2 des salles de réunion. Un parking gratuit est disponible dans l'enceinte de l'hébergement.
Repas
Laissez-vous séduire par les spécialités Cuisine internationale de Yucatan, l'un des 6 restaurants de cet hébergement ou profitez du service d'étage 24 h/24, idéal pour une soirée cocooning en amoureux ou en solo. Étant donné que l'hébergement propose un bar à la plage, vous pouvez faire une petite pause fraîcheur autant de fois que vous le souhaitez. N'hésitez pas non plus à aller prendre un verre dans un de ses 8 bars/lounges ou de ses 2 bars en milieu de piscine. Un petit déjeuner buffet gratuit est servi tous les jours de 07 h 00 à 10 h 30.
Chambres
Les 470 chambres climatisées de l'hébergement vous invitent à la détente et comprennent des articles gratuits dans le mini-bar et une télévision à écran plasma. Les chambres sont dotées d'un balcon ou patio aménagé. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par satellite. Une salle de bain privée avec une baignoire et une douche séparées est à votre disposition. Vous y trouvez également des articles de toilette gratuits et un sèche-cheveux.
Emplacement
Playa del Carmen et ses environs ne manquent pas de choses à découvrir : Platinum Yucatan Princess Adults Only - All Inclusive vous fait profiter d'un séjour au bord de la plage et se trouve à moins de 15 minutes en voiture de Rue commerçante Quinta Avenida et Parcours de golf El Camaleon Mayakoba. Cet hébergement tout inclus se trouve à 9,6 km de Plage principale de Playa del Carmen et à 12,1 km de Plage de Maroma.
À proximité
Playa Xcalacoco(0.8 miles)
Chun-Zumbul (site de plongée)(1 miles)
Plage de Punta Esmeralda(2.5 miles)
Club de golf de Gran Coyote(2.6 miles)
Parcours de golf El Camaleon Mayakoba(2.6 miles)
Parc écologique Tres Rios(2.9 miles)
Plage Playa 88(3 miles)
Plaza 28 de Julio(3.5 miles)
Église Guadalupe(4.2 miles)
Temazcal Natura(4.6 miles)
Plage Avenida Colosio(4.7 miles)
Plaza Las Américas(4.8 miles)
Super Chedraui Selecto Avenida 10(5.3 miles)
Mario Villanueva Madrid(5.4 miles)
Rue commerçante Quinta Avenida(5.5 miles)
Aéroport international Cozumel (CZM)(26.2 miles)
Aéroport international de Cancún (CUN)(31.2 miles)
Parking
Restaurant
Piscine
Centre d'affaires
Service en chambre
Organisation d'excursions
Emplacement
Prolongación 5ta Avenida Manzana 20 Lote 006, Playa del Carmen, Quintana Roo, Mexique
Playa Xcalacoco (0.8 miles)
Chun-Zumbul (site de plongée) (1 miles)
Plage de Punta Esmeralda (2.5 miles)
Club de golf de Gran Coyote (2.6 miles)
Parcours de golf El Camaleon Mayakoba (2.6 miles)
Parc écologique Tres Rios (2.9 miles)
Options de chambre
9
Chambre Deluxe (Platinum)
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
581 ft²
BalconBalcon ou patioClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
8
Deluxe Room, Swimout (Platinum)
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
581 ft²
BalconBalcon ou patioClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
11
Suite Junior, accès piscine ((Swimout) Deluxe)
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 3
592 ft²
BalconBalcon ou patioClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
8
Suite Junior (deluxe)
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
2 Lits Doubles
et 1 Canapé-Lit
Couchages 3
592 ft²
BalconBalcon ou patioClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
7
Suite, accès piscine (Honeymoon)
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
882 ft²
BalconBalcon ou patioClimatisationWi-Fi (gratuit)Salon séparéBaignoire à remous privée à l'extérieurBaignoire à remous privée
7
Suite (Honeymoon)
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
884 ft²
BalconBalcon ou patioClimatisationWi-Fi (gratuit)Salon séparéBaignoire à remous privée à l'extérieurBaignoire à remous privée
5
Suite Junior, bain à remous (deluxe)
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
2 Lits Doubles
et 1 Canapé-Lit
Couchages 3
592 ft²
BalconBalcon ou patioClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)Baignoire à remous privée à l'extérieurBaignoire à remous privée
Avis des voyageurs
8.3
Très bien
Basé sur 3 129 avis vérifiés
Qui séjourne ici ?
Affaires
1%
Couples
71%
Familles
8%
Groupes
13%
Solo
4%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Platinum Yucatan Princess Adults Only - All Inclusive, les clients soulignent fréquemment le personnel accueillant, les terrains bien entretenus et l'ambiance générale détendue, tandis que les avis sur les chambres, les restaurants et les équipements varient entre des séjours mémorables et des frustrations dues à des espaces datés, des ouvertures limitées et un entretien insuffisant.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au Platinum Yucatan Princess Adults Only - All Inclusive, les clients soulignent fréquemment le personnel accueillant, les terrains bien entretenus et l'ambiance générale détendue, tandis que les avis sur les chambres, les restaurants et les équipements varient entre des séjours mémorables et des frustrations dues à des espaces datés, des ouvertures limitées et un entretien insuffisant.
De nombreux commentaires signalent la présence importante d'algues rendant la plage rocheuse, malodorante ou inutilisable, ce qui incite la plupart des clients à se détendre au bord des piscines. La nourriture varie des restaurants et buffets très bons à un service d'étage lent et limité, ainsi que des fermetures rotatives qui entraînent des attentes et des difficultés de réservation. Les chambres spacieuses avec accès direct à la piscine sont populaires, bien que certaines soient perçues comme datées ou humides, avec une climatisation intermittente, des odeurs de moisi ou des réparations nécessaires. Dans l'ensemble, attendez-vous à un service chaleureux et à une atmosphère détendue, idéale pour passer du temps à la piscine plutôt que pour les amateurs de plage.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Plusieurs piscines (dont des options populaires avec accès direct) et des animations quotidiennes sont des points forts, et le spa reçoit de nombreux éloges. Les inconvénients incluent des fermetures rotatives de certains lieux, des heures d'ouverture limitées pour les piscines/bars, une salle de sport/espace sportif daté ou partiellement fermé, et un nombre limité de transats à certains moments.
Avis de voyageur à ce sujet
6
William
6 oct. 2025
·
A séjourné 8 nuits
Spa was great!
Spa was great!
6
Shannon
29 août 2025
·
A séjourné 3 nuits
The pool and bars closed extremely early. If you're looking for a resort with night activity, this isn't it.
The pool and bars closed extremely early. If you're looking for a resort with night activity, this isn't it.
6
Darrion Michael
27 juin 2025
·
A séjourné 5 nuits
Property was mostly clean, the sports complex was rundown and looked almost abandoned with minimal up keep.
Property was mostly clean, the sports complex was rundown and looked almost abandoned with minimal up keep.
8
Melissa
30 sept. 2025
·
A séjourné 4 nuits
I enjoyed my stay. The food was good and I am thankful I was always able to find vegan options at the buffet. The staff was very kind. The walkways around the rooms in building 3 that I was in could have been kept nicer. There was quite a bit of debris and some animal feces. The “party pool” will definitely give you some great music and entertainment, but be prepared to see ‘it all’. Besides that, overall it was beautiful and I am one to enjoy a different resort each time I travel, but would highly recommend for an adults only resort.
I enjoyed my stay. The food was good and I am thankful I was always able to find vegan options at the buffet. The staff was very kind. The walkways around the rooms in building 3 that I was in could have been kept nicer. There was quite a bit of debris and some animal feces. The “party pool” will definitely give you some great music and entertainment, but be prepared to see ‘it all’. Besides that, overall it was beautiful and I am one to enjoy a different resort each time I travel, but would highly recommend for an adults only resort.
10
Russell
12 nov. 2025
·
A séjourné 7 nuits
King room was always immaculate, friendly staff, enjoyed the buffet - breakfast, lunch and dinner —and the restaurants. The evening entertainment was one of the consistently best I’ve seen at an all-inclusive resort. Performers were attractive, well rehearsed and polished, costumes were nicely executed. Disco theme was lots of fun, all the performers contributed to an entertaining show that night because they were also having fun. The Mask was a stand out.
King room was always immaculate, friendly staff, enjoyed the buffet - breakfast, lunch and dinner —and the restaurants. The evening entertainment was one of the consistently best I’ve seen at an all-inclusive resort. Performers were attractive, well rehearsed and polished, costumes were nicely executed. Disco theme was lots of fun, all the performers contributed to an entertaining show that night because they were also having fun. The Mask was a stand out.
10
Christopher G
24 nov. 2025
·
A séjourné 7 nuits
Our Junior Suite was well appointed with a mini fridge, hair dryer and coffee maker. The king bed was very comfortable with firm pillows. The highlight of the trip was the staff. They were all incredibly friendly and helpful. Israel is amazing and will call you by name! I like Modelo which is good because it’s the only beer they offer. My one suggestion would be to get a better selection of cerveza. The pool bars are all great and the “party pool” as we called it had great activities. If that’s not your thing, the pool closer to the ocean is much more chill and has a bar as well. Restaurants were great but there is a dress code for them, except the buffet. I will definitely return to this resort.
Our Junior Suite was well appointed with a mini fridge, hair dryer and coffee maker. The king bed was very comfortable with firm pillows. The highlight of the trip was the staff. They were all incredibly friendly and helpful. Israel is amazing and will call you by name! I like Modelo which is good because it’s the only beer they offer. My one suggestion would be to get a better selection of cerveza. The pool bars are all great and the “party pool” as we called it had great activities. If that’s not your thing, the pool closer to the ocean is much more chill and has a bar as well. Restaurants were great but there is a dress code for them, except the buffet. I will definitely return to this resort.
8
Shawna
23 nov. 2025
·
A séjourné 5 nuits
Nice, clean resort. Good food options with nightly entertainment. Customer service is good at times and not so good at times. Halls and corridors are somewhat loud at night and early mornings. There are 2 small pools, the others they are counting must be the rooms with the swim-ups. That said, there are very limited pool Chairs and they are taken up very early. Towels are delivered in your room. There is no towel stand. Overall, it’s a pleasant resort and we would stay here again.
Nice, clean resort. Good food options with nightly entertainment. Customer service is good at times and not so good at times. Halls and corridors are somewhat loud at night and early mornings. There are 2 small pools, the others they are counting must be the rooms with the swim-ups. That said, there are very limited pool Chairs and they are taken up very early. Towels are delivered in your room. There is no towel stand. Overall, it’s a pleasant resort and we would stay here again.
8
Debra
9 août 2025
·
A séjourné 6 nuits
The property was beautiful and the staff went above and beyond to make you feel comfortable. I was very disappointed that we could not use the beach. The smell was horrific. Not the hotels fault. My only complaint was that the gym was closed 3 of the 7 days that we were there, only 2 of the 4 restaurants were open each day and there wasn’t any prior warning as to which ones would be closed. The mosquitos were unbearable. Music was in the outside plaza and the mosquitos feasted on everyone. 😁. The outside plaza has no overhead fans so it was very hot sitting in there while being bit by mosquitoes. Would definitely go back to this resort but not in the summer.
The property was beautiful and the staff went above and beyond to make you feel comfortable. I was very disappointed that we could not use the beach. The smell was horrific. Not the hotels fault. My only complaint was that the gym was closed 3 of the 7 days that we were there, only 2 of the 4 restaurants were open each day and there wasn’t any prior warning as to which ones would be closed. The mosquitos were unbearable. Music was in the outside plaza and the mosquitos feasted on everyone. 😁. The outside plaza has no overhead fans so it was very hot sitting in there while being bit by mosquitoes. Would definitely go back to this resort but not in the summer.
10
Melissa
3 août 2025
·
A séjourné 5 nuits
Staff here are exceptional. Our Bellhop, Flavio, always checked in to ensure we had everything we might need. Umbertto, Ramses, and Luna were so much fun and led great pool activites....the nightly shows were fantastic. We always sat in Alberto's section in the buffet, he always had our usual drinks at the ready and shared some great laughs with us as we tried (and failed many times) to learn more Spanish. There will always be room for improvement at any establishment, but if the staff can make you forget about minor inconveniences and keep you smiling, its worth the trip every time.
Staff here are exceptional. Our Bellhop, Flavio, always checked in to ensure we had everything we might need. Umbertto, Ramses, and Luna were so much fun and led great pool activites....the nightly shows were fantastic. We always sat in Alberto's section in the buffet, he always had our usual drinks at the ready and shared some great laughs with us as we tried (and failed many times) to learn more Spanish. There will always be room for improvement at any establishment, but if the staff can make you forget about minor inconveniences and keep you smiling, its worth the trip every time.
6
Christopher
24 nov. 2025
·
A séjourné 7 nuits
The overall condition and upkeep of the resort. It wasn't any one thing but a lot of little things that spoke to the resort needing a complete renovation. Decor pieces that had seen better days, walkways in a state of ill repair (very uneven and broken down concrete), chairs with cloth 'banding' that were dirty and in need of replacement, etc. I will say that the shortfalls of the resort were balanced by the extraordinary staff, service and great food
The overall condition and upkeep of the resort. It wasn't any one thing but a lot of little things that spoke to the resort needing a complete renovation. Decor pieces that had seen better days, walkways in a state of ill repair (very uneven and broken down concrete), chairs with cloth 'banding' that were dirty and in need of replacement, etc. I will say that the shortfalls of the resort were balanced by the extraordinary staff, service and great food
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
De nombreux clients ont trouvé les chambres et les terrains propres, mais d'autres ont signalé des odeurs de moisi, de l'humidité ou des moisissures, des meubles usés et des lacunes occasionnelles au niveau du service de ménage, telles que des absences de serviettes ou des excréments d'animaux sur les sentiers.
Avis de voyageur à ce sujet
8
Brandon
20 sept. 2025
·
A séjourné 7 nuits
Great resort and clean pools. Rooms could be cleaner but overall great stay!
Great resort and clean pools. Rooms could be cleaner but overall great stay!
10
Jocelyne
26 févr. 2026
·
A séjourné 1 nuit
Clean room, great staff, food delicious.
Clean room, great staff, food delicious.
10
Teresa
24 nov. 2025
·
A séjourné 11 nuits
Everything was very clean. Staff were all nice and helpful. Good food. Plenty of pool chairs. Huge rooms.
Everything was very clean. Staff were all nice and helpful. Good food. Plenty of pool chairs. Huge rooms.
4
Emer
10 nov. 2025
·
A séjourné 11 nuits
Room dirty whole place is dirty and dated. Only two smoking areas!! Beach dirty
Room dirty whole place is dirty and dated. Only two smoking areas!! Beach dirty
10
Morgan
30 oct. 2025
·
A séjourné 6 nuits
We really enjoyed our stay! The staff is very helpful and friendly. The resort is clean and rooms are beautiful.
We really enjoyed our stay! The staff is very helpful and friendly. The resort is clean and rooms are beautiful.
2
Jennifer
12 nov. 2025
·
A séjourné 4 nuits
Outdated! Entire property needs renovations. From the 2 person elevators that look and sound unreliable, to broken tiles, smelly rooms and grimey floors. The bridge to the beach has caution tape in many places. Beach loungers are terrible and need to be replaced. Sewer odors near the beach and pool. Our group agreed we will never visit a Princess property again.
Outdated! Entire property needs renovations. From the 2 person elevators that look and sound unreliable, to broken tiles, smelly rooms and grimey floors. The bridge to the beach has caution tape in many places. Beach loungers are terrible and need to be replaced. Sewer odors near the beach and pool. Our group agreed we will never visit a Princess property again.
10
Laura Christina
17 nov. 2025
·
A séjourné 7 nuits
Food: I don’t think we ate anything that we didn’t like (and man were we ever eating)! The 5 course meals at the restaurant made us feel fancy and it was a cool experience. The buffet had a great selection as well and had staff with different stations (omelette, smoothies, pasta, steaks). Food was a 100/10 Rooms: our room smelt like mildew the whole time and nothing ever actually dried in it, plus the mirrors had mold. I would stop noticing once I’d been in the room for a while, leaving the patio door open helped. Everything being constantly damp was not nice but the beds were comfy, the rain showers were nice and there’s lots of space for all your stuff. Rooms would be a 6/10 Other: pools & beach were amazing!! It was quick to get drinks and they have lots of activities going on. The entertainment staff were always giving their all and made our experience a lot more fun. They also have lots of companies for excursions at the resort. We had booked snorkelling and Tulum before leaving but next time we would just book while we were there. They also have a shuttle ($5USD) that takes you right to downtown playa. My only other note would be for more “please don’t feed the wildlife” signs. There’s lots of coatis and raccoons around and they were obviously well fed by tourists. I saw many people walking around with food and feeding them and I found myself having to explain the harm in this quite a few times. This isn’t the resorts fault obviously but more education would be good.
Food: I don’t think we ate anything that we didn’t like (and man were we ever eating)! The 5 course meals at the restaurant made us feel fancy and it was a cool experience. The buffet had a great selection as well and had staff with different stations (omelette, smoothies, pasta, steaks). Food was a 100/10 Rooms: our room smelt like mildew the whole time and nothing ever actually dried in it, plus the mirrors had mold. I would stop noticing once I’d been in the room for a while, leaving the patio door open helped. Everything being constantly damp was not nice but the beds were comfy, the rain showers were nice and there’s lots of space for all your stuff. Rooms would be a 6/10 Other: pools & beach were amazing!! It was quick to get drinks and they have lots of activities going on. The entertainment staff were always giving their all and made our experience a lot more fun. They also have lots of companies for excursions at the resort. We had booked snorkelling and Tulum before leaving but next time we would just book while we were there. They also have a shuttle ($5USD) that takes you right to downtown playa. My only other note would be for more “please don’t feed the wildlife” signs. There’s lots of coatis and raccoons around and they were obviously well fed by tourists. I saw many people walking around with food and feeding them and I found myself having to explain the harm in this quite a few times. This isn’t the resorts fault obviously but more education would be good.
8
Melissa
30 sept. 2025
·
A séjourné 4 nuits
I enjoyed my stay. The food was good and I am thankful I was always able to find vegan options at the buffet. The staff was very kind. The walkways around the rooms in building 3 that I was in could have been kept nicer. There was quite a bit of debris and some animal feces. The “party pool” will definitely give you some great music and entertainment, but be prepared to see ‘it all’. Besides that, overall it was beautiful and I am one to enjoy a different resort each time I travel, but would highly recommend for an adults only resort.
I enjoyed my stay. The food was good and I am thankful I was always able to find vegan options at the buffet. The staff was very kind. The walkways around the rooms in building 3 that I was in could have been kept nicer. There was quite a bit of debris and some animal feces. The “party pool” will definitely give you some great music and entertainment, but be prepared to see ‘it all’. Besides that, overall it was beautiful and I am one to enjoy a different resort each time I travel, but would highly recommend for an adults only resort.
10
Leslie May
30 sept. 2025
·
A séjourné 3 nuits
Clean rooms, clean spa and pool area. I really enjoyed the property adults only but not to much of a wild party more leveled
Clean rooms, clean spa and pool area. I really enjoyed the property adults only but not to much of a wild party more leveled
8
Amber
3 oct. 2025
·
A séjourné 6 nuits
The rooms were clean, there were some issues with humidity and some mold in some places but overall it was good in the atmosphere we were in. The entire place was nice and everyone was friendly for sure. We are considering to come back again.
The rooms were clean, there were some issues with humidity and some mold in some places but overall it was good in the atmosphere we were in. The entire place was nice and everyone was friendly for sure. We are considering to come back again.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Beaucoup apprécient les grandes chambres confortables, en particulier les suites avec accès direct à la piscine et les lits. Les défauts courants incluent un décor daté, des odeurs d'humidité ou de moisi, une climatisation intermittente, des fuites occasionnelles, un éclairage limité, du bruit provenant du couloir et une connexion Wi-Fi inégale dans les chambres.
Avis de voyageur à ce sujet
8
Leissa
10 août 2025
·
A séjourné 3 nuits
It was quiet and relaxing. The resort could do better letting guests know what activities are going on, liking putting notices in the room or having a channel dedicated to the resort with information. Also possibly a map of the resort where everything is located as well. About the rooms, definitely could use more lighting and a full length mirror.
It was quiet and relaxing. The resort could do better letting guests know what activities are going on, liking putting notices in the room or having a channel dedicated to the resort with information. Also possibly a map of the resort where everything is located as well. About the rooms, definitely could use more lighting and a full length mirror.
8
Teri
20 nov. 2025
·
A séjourné 4 nuits
Nice room with swimout pool area. Room was a bit dated but still comfortable. Food at the restaurants were all very good.
Nice room with swimout pool area. Room was a bit dated but still comfortable. Food at the restaurants were all very good.
8
Esmeralda
2 nov. 2025
·
A séjourné 4 nuits
Only problem we had was that the ac wasn't working since the day we got therecwhich was on Thursday. They would send someone to fix it but ac still wouldn't work. It didn't get fixed til late Saturday night which stoll didn't work right.
Only problem we had was that the ac wasn't working since the day we got therecwhich was on Thursday. They would send someone to fix it but ac still wouldn't work. It didn't get fixed til late Saturday night which stoll didn't work right.
10
Nicolas
20 nov. 2025
·
A séjourné 6 nuits
The room was big and beautiful. There was a slight water leak in my room but the staff was constantly working to fix, maintain, and update unused rooms. The staff was all great and very accommodating, including the cleaning staff, who took care of everyone.
The room was big and beautiful. There was a slight water leak in my room but the staff was constantly working to fix, maintain, and update unused rooms. The staff was all great and very accommodating, including the cleaning staff, who took care of everyone.
10
Laura Christina
17 nov. 2025
·
A séjourné 7 nuits
Food: I don’t think we ate anything that we didn’t like (and man were we ever eating)! The 5 course meals at the restaurant made us feel fancy and it was a cool experience. The buffet had a great selection as well and had staff with different stations (omelette, smoothies, pasta, steaks). Food was a 100/10 Rooms: our room smelt like mildew the whole time and nothing ever actually dried in it, plus the mirrors had mold. I would stop noticing once I’d been in the room for a while, leaving the patio door open helped. Everything being constantly damp was not nice but the beds were comfy, the rain showers were nice and there’s lots of space for all your stuff. Rooms would be a 6/10 Other: pools & beach were amazing!! It was quick to get drinks and they have lots of activities going on. The entertainment staff were always giving their all and made our experience a lot more fun. They also have lots of companies for excursions at the resort. We had booked snorkelling and Tulum before leaving but next time we would just book while we were there. They also have a shuttle ($5USD) that takes you right to downtown playa. My only other note would be for more “please don’t feed the wildlife” signs. There’s lots of coatis and raccoons around and they were obviously well fed by tourists. I saw many people walking around with food and feeding them and I found myself having to explain the harm in this quite a few times. This isn’t the resorts fault obviously but more education would be good.
Food: I don’t think we ate anything that we didn’t like (and man were we ever eating)! The 5 course meals at the restaurant made us feel fancy and it was a cool experience. The buffet had a great selection as well and had staff with different stations (omelette, smoothies, pasta, steaks). Food was a 100/10 Rooms: our room smelt like mildew the whole time and nothing ever actually dried in it, plus the mirrors had mold. I would stop noticing once I’d been in the room for a while, leaving the patio door open helped. Everything being constantly damp was not nice but the beds were comfy, the rain showers were nice and there’s lots of space for all your stuff. Rooms would be a 6/10 Other: pools & beach were amazing!! It was quick to get drinks and they have lots of activities going on. The entertainment staff were always giving their all and made our experience a lot more fun. They also have lots of companies for excursions at the resort. We had booked snorkelling and Tulum before leaving but next time we would just book while we were there. They also have a shuttle ($5USD) that takes you right to downtown playa. My only other note would be for more “please don’t feed the wildlife” signs. There’s lots of coatis and raccoons around and they were obviously well fed by tourists. I saw many people walking around with food and feeding them and I found myself having to explain the harm in this quite a few times. This isn’t the resorts fault obviously but more education would be good.
6
Melissa
8 oct. 2025
·
A séjourné 3 nuits
Cleaning staff wouldnt allow me in my room to retrieve luggage Hot tub leaking and broken balcony door lock even after they fixed it
Cleaning staff wouldnt allow me in my room to retrieve luggage Hot tub leaking and broken balcony door lock even after they fixed it
10
Christopher G
24 nov. 2025
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A séjourné 7 nuits
Our Junior Suite was well appointed with a mini fridge, hair dryer and coffee maker. The king bed was very comfortable with firm pillows. The highlight of the trip was the staff. They were all incredibly friendly and helpful. Israel is amazing and will call you by name! I like Modelo which is good because it’s the only beer they offer. My one suggestion would be to get a better selection of cerveza. The pool bars are all great and the “party pool” as we called it had great activities. If that’s not your thing, the pool closer to the ocean is much more chill and has a bar as well. Restaurants were great but there is a dress code for them, except the buffet. I will definitely return to this resort.
Our Junior Suite was well appointed with a mini fridge, hair dryer and coffee maker. The king bed was very comfortable with firm pillows. The highlight of the trip was the staff. They were all incredibly friendly and helpful. Israel is amazing and will call you by name! I like Modelo which is good because it’s the only beer they offer. My one suggestion would be to get a better selection of cerveza. The pool bars are all great and the “party pool” as we called it had great activities. If that’s not your thing, the pool closer to the ocean is much more chill and has a bar as well. Restaurants were great but there is a dress code for them, except the buffet. I will definitely return to this resort.
8
Shawna
23 nov. 2025
·
A séjourné 5 nuits
Nice, clean resort. Good food options with nightly entertainment. Customer service is good at times and not so good at times. Halls and corridors are somewhat loud at night and early mornings. There are 2 small pools, the others they are counting must be the rooms with the swim-ups. That said, there are very limited pool Chairs and they are taken up very early. Towels are delivered in your room. There is no towel stand. Overall, it’s a pleasant resort and we would stay here again.
Nice, clean resort. Good food options with nightly entertainment. Customer service is good at times and not so good at times. Halls and corridors are somewhat loud at night and early mornings. There are 2 small pools, the others they are counting must be the rooms with the swim-ups. That said, there are very limited pool Chairs and they are taken up very early. Towels are delivered in your room. There is no towel stand. Overall, it’s a pleasant resort and we would stay here again.
6
Valerie
25 août 2025
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A séjourné 3 nuits
It was good, a solid 3/5. The sofa bed in my room looked broken so that was weird
It was good, a solid 3/5. The sofa bed in my room looked broken so that was weird
10
David
15 nov. 2025
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A séjourné 6 nuits
Rooms clean, staff was great and super helpful We struggled with WIFI. Meals were great
Rooms clean, staff was great and super helpful We struggled with WIFI. Meals were great
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le service est largement salué pour sa chaleur et son attention dans tout le complexe et par les équipes d'animation, avec de nombreuses mentions spéciales. Cependant, les interactions avec la réception et le service de conciergerie, la rapidité du service d'étage et la gestion des réservations sont variables, et certains clients ont rapporté des réponses peu serviables ou impolies.
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4
Leah
5 juin 2025
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A séjourné 4 nuits
At first i thought it was fine. Staff seemed nice and everyone was very friendly and welcoming. I was travelling alone but meeting up with friends who were staying in an AirBnB in PDC. So on my third of four nights, one of them decided to stay with me. I had thought that I could add him to my reservation without a ton of issue. Neither of us were trying to "sneak in" or do anything of the sort! However, upon getting to the security at the front, we were treated like TOTAL CRIMINALS. Past that, we were extremely upfront about my name, my room number, that we was my guest and we were headed STRAIGHT to the lobby to get him signed in and added. I never expected to not be charged, nor did he. BUT WOW, I mean the hoops they put us through when trying to legitimately add him to my room. You would think that we had done something, anything, to give the impression that we had some sort of plan to rip off the hotel. The second night they made him check out and check back in again when I'd clearly stated when we got there that I was adding him for TWO nights. For the second night, they tried to hold his passport!! That's when I'd had enough and I guess my $530 for literally a day and a half was not sufficient. It's not just that they have their rules, I have stayed at many many all inclusives and I get that every guest needs to be paying to be there. It was the way we were being treated like TOTAL CRIMINALS that was just so disgusting and unwarranted!
At first i thought it was fine. Staff seemed nice and everyone was very friendly and welcoming. I was travelling alone but meeting up with friends who were staying in an AirBnB in PDC. So on my third of four nights, one of them decided to stay with me. I had thought that I could add him to my reservation without a ton of issue. Neither of us were trying to "sneak in" or do anything of the sort! However, upon getting to the security at the front, we were treated like TOTAL CRIMINALS. Past that, we were extremely upfront about my name, my room number, that we was my guest and we were headed STRAIGHT to the lobby to get him signed in and added. I never expected to not be charged, nor did he. BUT WOW, I mean the hoops they put us through when trying to legitimately add him to my room. You would think that we had done something, anything, to give the impression that we had some sort of plan to rip off the hotel. The second night they made him check out and check back in again when I'd clearly stated when we got there that I was adding him for TWO nights. For the second night, they tried to hold his passport!! That's when I'd had enough and I guess my $530 for literally a day and a half was not sufficient. It's not just that they have their rules, I have stayed at many many all inclusives and I get that every guest needs to be paying to be there. It was the way we were being treated like TOTAL CRIMINALS that was just so disgusting and unwarranted!
10
Chiara
19 nov. 2025
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A séjourné 4 nuits
The whole experience was amazing, the staff was so welcoming and friendly, and there were many unforgettable people there who made our stay that much better! Javier the bellman, Eduardo our server at La Bruschetta, and Bryan from the Yucatan buffet are a few of the many people who made this trip so memorable.
The whole experience was amazing, the staff was so welcoming and friendly, and there were many unforgettable people there who made our stay that much better! Javier the bellman, Eduardo our server at La Bruschetta, and Bryan from the Yucatan buffet are a few of the many people who made this trip so memorable.
10
David
15 nov. 2025
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A séjourné 7 nuits
Everything was wonderful. No complaints at all. Although lots of great staff, Israel the doorman was our favourite by far. Always welcoming us every morning when he saw us. Would definitely go back!
Everything was wonderful. No complaints at all. Although lots of great staff, Israel the doorman was our favourite by far. Always welcoming us every morning when he saw us. Would definitely go back!
2
Alesia
12 juil. 2025
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A séjourné 8 nuits
Don't use the Nexus tours transportation (the orange uniform). They are a scam. Also the staff was not friendly everyone was uptight especially the one's serving drinks. Its almost as if they dont want to be there and they are happy to show it.
Don't use the Nexus tours transportation (the orange uniform). They are a scam. Also the staff was not friendly everyone was uptight especially the one's serving drinks. Its almost as if they dont want to be there and they are happy to show it.
10
Spencer
27 nov. 2025
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A séjourné 10 nuits
We had an excellent stay. The staff were incredible. Everyone was friendly and help out with whatever we needed. The resort was clean and well taken care of. We couldn’t be happier with our stay. Our standouts were Maxamillio at the front desk who was so helpful with our needs. Victor who cleaned our rooms and was always smiling and Germmey at the buffet who could not have been nicer! 10/10. Will be coming back.
We had an excellent stay. The staff were incredible. Everyone was friendly and help out with whatever we needed. The resort was clean and well taken care of. We couldn’t be happier with our stay. Our standouts were Maxamillio at the front desk who was so helpful with our needs. Victor who cleaned our rooms and was always smiling and Germmey at the buffet who could not have been nicer! 10/10. Will be coming back.
2
Gilberto B Arizmendi
26 sept. 2025
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A séjourné 7 nuits
Management was bad. Very rude and not at all accommodating. Workers were happy and fun. From the time we checked in the lady was very short with us and put our party of 30 people all over different buildings. We had to fight with her just to get us in the same area. Didn’t understand why we could not be together when most of the rooms had the doors open and were empty. Strange. Host at restaurants talked to us like we were kids. Will not be back.
Management was bad. Very rude and not at all accommodating. Workers were happy and fun. From the time we checked in the lady was very short with us and put our party of 30 people all over different buildings. We had to fight with her just to get us in the same area. Didn’t understand why we could not be together when most of the rooms had the doors open and were empty. Strange. Host at restaurants talked to us like we were kids. Will not be back.
6
Maria
9 août 2025
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A séjourné 7 nuits
The good: employees very friendly and courteous, good quality facilities and internet access. The bad: room service SUCKS!!! They act like they don’t want to service you and food arrives cold every single time plus selection is VERY limited, one of the times l order room service they didn’t even deliver it and l guess they noticed cause they called to ask and when l told him l never got my order he said he was going to check and l didn’t hear from him again so l ended up going to the buffet restaurant, Specialty restaurant are not open daily. Night show was cancelled and no notice was given. I have stayed at other resorts before and they had staff driving people around in golf carts 24-7 but not at this one. Is not convenient walking long distances to go eat or do anything. My bathroom had mold. Patio could’ve used a good swepping. Had to purchase a $1,600 pesos bottle to be able to make a “reservation” at one of the restaurants. Suppoused to be “All inclusive” but choices for drinks and food are limited or available for an extra charge🙄
The good: employees very friendly and courteous, good quality facilities and internet access. The bad: room service SUCKS!!! They act like they don’t want to service you and food arrives cold every single time plus selection is VERY limited, one of the times l order room service they didn’t even deliver it and l guess they noticed cause they called to ask and when l told him l never got my order he said he was going to check and l didn’t hear from him again so l ended up going to the buffet restaurant, Specialty restaurant are not open daily. Night show was cancelled and no notice was given. I have stayed at other resorts before and they had staff driving people around in golf carts 24-7 but not at this one. Is not convenient walking long distances to go eat or do anything. My bathroom had mold. Patio could’ve used a good swepping. Had to purchase a $1,600 pesos bottle to be able to make a “reservation” at one of the restaurants. Suppoused to be “All inclusive” but choices for drinks and food are limited or available for an extra charge🙄
10
Albert Matthew
17 août 2025
·
A séjourné 3 nuits
Very well kept property. There was multiple instances where the all inclusive food service was very slow. Room service took over an hour several times. Not all restaurants were avaliable, availability shcedule couldnt be found.
Very well kept property. There was multiple instances where the all inclusive food service was very slow. Room service took over an hour several times. Not all restaurants were avaliable, availability shcedule couldnt be found.
10
Anna
12 juil. 2025
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A séjourné 7 nuits
This is our 3rd visit to this property and we will definitely be back! First and foremost, the staff is absolutely amazing, very friendly and courteous! Lina at the front desk was a huge help when our flight was canceled and we had to change our booking. Big shout out to Brian, our favorite server during breakfast and lunch at the buffet! Always very attentive, friendly and fast:) Overall the property is very clean, food is great, highly recommend
This is our 3rd visit to this property and we will definitely be back! First and foremost, the staff is absolutely amazing, very friendly and courteous! Lina at the front desk was a huge help when our flight was canceled and we had to change our booking. Big shout out to Brian, our favorite server during breakfast and lunch at the buffet! Always very attentive, friendly and fast:) Overall the property is very clean, food is great, highly recommend
10
Melissa
3 août 2025
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A séjourné 5 nuits
Staff here are exceptional. Our Bellhop, Flavio, always checked in to ensure we had everything we might need. Umbertto, Ramses, and Luna were so much fun and led great pool activites....the nightly shows were fantastic. We always sat in Alberto's section in the buffet, he always had our usual drinks at the ready and shared some great laughs with us as we tried (and failed many times) to learn more Spanish. There will always be room for improvement at any establishment, but if the staff can make you forget about minor inconveniences and keep you smiling, its worth the trip every time.
Staff here are exceptional. Our Bellhop, Flavio, always checked in to ensure we had everything we might need. Umbertto, Ramses, and Luna were so much fun and led great pool activites....the nightly shows were fantastic. We always sat in Alberto's section in the buffet, he always had our usual drinks at the ready and shared some great laughs with us as we tried (and failed many times) to learn more Spanish. There will always be room for improvement at any establishment, but if the staff can make you forget about minor inconveniences and keep you smiling, its worth the trip every time.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situé dans une réserve naturelle avec accès à des complexes hôteliers affiliés, l'établissement est sûr mais relativement isolé. Une navette payante ou un taxi relie à Playa del Carmen, et il est courant de se déplacer à pied.
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8
Wesley Everett
19 nov. 2025
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A séjourné 10 nuits
The room and staff was very good. Didn't like how everything was so spread out. Had to walk 15 minutes to get to the sports area.
The room and staff was very good. Didn't like how everything was so spread out. Had to walk 15 minutes to get to the sports area.
8
Leissa
10 août 2025
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A séjourné 3 nuits
It was quiet and relaxing. The resort could do better letting guests know what activities are going on, liking putting notices in the room or having a channel dedicated to the resort with information. Also possibly a map of the resort where everything is located as well. About the rooms, definitely could use more lighting and a full length mirror.
It was quiet and relaxing. The resort could do better letting guests know what activities are going on, liking putting notices in the room or having a channel dedicated to the resort with information. Also possibly a map of the resort where everything is located as well. About the rooms, definitely could use more lighting and a full length mirror.
10
daniel william
16 oct. 2025
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A séjourné 6 nuits
So relaxing! The staff was very friendly, the grounds were maintained and very clean. Room service was wonderful the food options at the resort were great. Entertainment was so fun, something going on nightly. Just a short drive to downtown shopping. And Can’t wait to go back.
So relaxing! The staff was very friendly, the grounds were maintained and very clean. Room service was wonderful the food options at the resort were great. Entertainment was so fun, something going on nightly. Just a short drive to downtown shopping. And Can’t wait to go back.
10
Courtney Devon
30 juin 2025
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A séjourné 7 nuits
We liked the modern look of the property, the abundant wildlife (iguanas, deer, birds, etc.). The staff was very friendly and hospitable. Our room was very clean, and it had all the usual amenities, such as an iron and a scale to weigh your luggage upon departure. The entertainment was excellent, featuring a variety of activities. We had access to one of the sister properties, which opened up opportunities for additional dining options. They did have some vegan options at the buffet, but there could have been more choices at the restaurants. There was a very distinct difference between the adults-only and family properties. There were regular shuttles, $ 5 per person, to Playa Del Carmen's 5th Avenue shops. Overall, we had a great stay.
We liked the modern look of the property, the abundant wildlife (iguanas, deer, birds, etc.). The staff was very friendly and hospitable. Our room was very clean, and it had all the usual amenities, such as an iron and a scale to weigh your luggage upon departure. The entertainment was excellent, featuring a variety of activities. We had access to one of the sister properties, which opened up opportunities for additional dining options. They did have some vegan options at the buffet, but there could have been more choices at the restaurants. There was a very distinct difference between the adults-only and family properties. There were regular shuttles, $ 5 per person, to Playa Del Carmen's 5th Avenue shops. Overall, we had a great stay.
10
Gillian
16 nov. 2025
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A séjourné 8 nuits
This was my first visit to a Princess Hotel. Boooed 48 hours before arrival due to the disaster that happened in Jamaica Check in and concierge service was friendly and very helpful. I travel as a wheelchair user. Accessibility for my wheels around the resorts was brilliant. Entrance to the swim up rooms would have been difficult for me due the the lack of handrails to make the first step down on to the platform where the handrails began. Obviously this would not concern an able bodied person. Luckily we were given a jungle view room which for us was fantastic. We were in 5015. We list peaceful and serene vies All the restaurants provided excellent food and dining experiences. We found the Asian restaurant to be too loud for us. We had sushi in the main buffer.
This was my first visit to a Princess Hotel. Boooed 48 hours before arrival due to the disaster that happened in Jamaica Check in and concierge service was friendly and very helpful. I travel as a wheelchair user. Accessibility for my wheels around the resorts was brilliant. Entrance to the swim up rooms would have been difficult for me due the the lack of handrails to make the first step down on to the platform where the handrails began. Obviously this would not concern an able bodied person. Luckily we were given a jungle view room which for us was fantastic. We were in 5015. We list peaceful and serene vies All the restaurants provided excellent food and dining experiences. We found the Asian restaurant to be too loud for us. We had sushi in the main buffer.
10
Sara
1 nov. 2025
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A séjourné 7 nuits
This is an amazing property. You feel so safe. It is big enough to offer many things but small enough that it is all walkable. This was my second visit to this resort. The staff is so friendly and accommodating. Jovita one of the servers is so kind efficient and lovely to chat with. The entertainment staff is amazing and works so hard all day to keep everyone having fun especially Luna. The restaurant choices are decent but a few more options would be nice.
This is an amazing property. You feel so safe. It is big enough to offer many things but small enough that it is all walkable. This was my second visit to this resort. The staff is so friendly and accommodating. Jovita one of the servers is so kind efficient and lovely to chat with. The entertainment staff is amazing and works so hard all day to keep everyone having fun especially Luna. The restaurant choices are decent but a few more options would be nice.
10
Kevin Don
31 juil. 2025
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A séjourné 4 nuits
Very nice property. I will be back to stay again. It is a bit far from shopping and taxis are $24 each way but the resort was very nice and food was good as well as drinks
Very nice property. I will be back to stay again. It is a bit far from shopping and taxis are $24 each way but the resort was very nice and food was good as well as drinks
10
Rachell Villanueva
12 août 2025
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A séjourné 5 nuits
My room is in the quiet side of the resort, the food is OK and it’s pretty safe. You see some wild animals. The beach is not swimmable You need to walk for 5 minutes to the family resort if you want to swim in the beach, they have a lot of swimming pools I pretty much enjoy staying here.
My room is in the quiet side of the resort, the food is OK and it’s pretty safe. You see some wild animals. The beach is not swimmable You need to walk for 5 minutes to the family resort if you want to swim in the beach, they have a lot of swimming pools I pretty much enjoy staying here.
8
MANDY
16 juil. 2025
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A séjourné 5 nuits
The property was beautiful but huge and hard to navigate your way around. The shows all began at 10pm so we did not get to catch any of the shows. I was not aware that they required long pants and closed toe shoes for men at dinner so we had to go buy clothes just to go to dinner at the restaurants. It was a nice place but unfortunately it did not fit our preferences.
The property was beautiful but huge and hard to navigate your way around. The shows all began at 10pm so we did not get to catch any of the shows. I was not aware that they required long pants and closed toe shoes for men at dinner so we had to go buy clothes just to go to dinner at the restaurants. It was a nice place but unfortunately it did not fit our preferences.
8
Claudia
22 sept. 2025
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A séjourné 9 nuits
One of our favourite adults-only all-inclusive resorts in Cancun! Some highlights: POSITIVES FOOD Buffet offers a solid mix of traditional dishes—great taco station and classic options. • Rodeo was a standout—top-notch sirloin; we ate there three times. • La Fleur: disappointing steak, but excellent octopus and pumpkin soup. • Italian: decent enough to visit twice (and I’m picky since I’m Italian!) • Aroma: average. • Japanese: least favourite—overly salty teppanyaki and poor sushi. • Vaqueria Grill: steak was a ground beef imitation—avoid. SERVICE Friendly, helpful staff. No aggressive timeshare pitches—refreshing change from other resorts! NEGATIVES COFFEE: Room and dining hall coffee is awful. Bar coffee is good but only available after 8am. BEACH EXPERIENCE: Constant interruptions from massage staff and vendors made it hard to relax. Repeated disturbances forced us to retreat to the pool for peace. DRINK SERVICE: Maybe because it was low season, but there was no service for drinks at the beach and barely any for at the pool. LACK OF SHUTTLE SERVICE: No included shuttle service to and from airport, needed to book own transportation.
One of our favourite adults-only all-inclusive resorts in Cancun! Some highlights: POSITIVES FOOD Buffet offers a solid mix of traditional dishes—great taco station and classic options. • Rodeo was a standout—top-notch sirloin; we ate there three times. • La Fleur: disappointing steak, but excellent octopus and pumpkin soup. • Italian: decent enough to visit twice (and I’m picky since I’m Italian!) • Aroma: average. • Japanese: least favourite—overly salty teppanyaki and poor sushi. • Vaqueria Grill: steak was a ground beef imitation—avoid. SERVICE Friendly, helpful staff. No aggressive timeshare pitches—refreshing change from other resorts! NEGATIVES COFFEE: Room and dining hall coffee is awful. Bar coffee is good but only available after 8am. BEACH EXPERIENCE: Constant interruptions from massage staff and vendors made it hard to relax. Repeated disturbances forced us to retreat to the pool for peace. DRINK SERVICE: Maybe because it was low season, but there was no service for drinks at the beach and barely any for at the pool. LACK OF SHUTTLE SERVICE: No included shuttle service to and from airport, needed to book own transportation.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
La qualité de la nourriture varie des buffets et restaurants très bons (avec souvent des éloges pour la steakhouse et l'italien) à un service d'étage médiocre ou lent. Les fermetures rotatives, les codes vestimentaires, les temps d'attente et les tentatives de vente incitative pour les réservations sont des plaintes récurrentes.
Avis de voyageur à ce sujet
8
Lisa
27 nov. 2025
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A séjourné 10 nuits
Room was always cleaned. Staff provided excellent service. Unfortunately the food in the a la carte restaurants was poor but staff were excellent. Buffet food and service was exceptional. Pools towels were provided in room- 2 per day. Concierge had towels if there were none in room. Pool activities team were very good. Overall pleasant stay.
Room was always cleaned. Staff provided excellent service. Unfortunately the food in the a la carte restaurants was poor but staff were excellent. Buffet food and service was exceptional. Pools towels were provided in room- 2 per day. Concierge had towels if there were none in room. Pool activities team were very good. Overall pleasant stay.
8
Peter James
16 oct. 2025
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A séjourné 9 nuits
All of the food was very good. The staff was excellent. My reservation was messed up at the hibachi restaurant, and they rescheduled my party. They said i would get a complimentary bottle of wine but charged me for it anyway. I brought friends and family and asked for a swim out room near the quiet pool as my upgrade but was denied.
All of the food was very good. The staff was excellent. My reservation was messed up at the hibachi restaurant, and they rescheduled my party. They said i would get a complimentary bottle of wine but charged me for it anyway. I brought friends and family and asked for a swim out room near the quiet pool as my upgrade but was denied.
8
Julissa
6 oct. 2025
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A séjourné 4 nuits
The food wasn’t great very bland or over all not tasty, the pool events were boring and dj playlist were outdated. Recommended to invest in darker chair covers, the white ones are very stained and unappealing. Room service was horrid, the pizza might as well be a pita bread pizza to sell the part, the burger must have been everything but beef.
The food wasn’t great very bland or over all not tasty, the pool events were boring and dj playlist were outdated. Recommended to invest in darker chair covers, the white ones are very stained and unappealing. Room service was horrid, the pizza might as well be a pita bread pizza to sell the part, the burger must have been everything but beef.
8
John
13 oct. 2025
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A séjourné 5 nuits
Rooms were clean and the food was great, my only thing to complain about is all of the restaurants aren’t open. One is closed for the season and the others rotate which is open. The main issue here is that it is Competitive to get a reservation so they basically con you by forcing you to buy a bottle of wine to be able to make a reservation and eat.
Rooms were clean and the food was great, my only thing to complain about is all of the restaurants aren’t open. One is closed for the season and the others rotate which is open. The main issue here is that it is Competitive to get a reservation so they basically con you by forcing you to buy a bottle of wine to be able to make a reservation and eat.
10
Lynn
20 nov. 2025
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A séjourné 7 nuits
From start to finish our stay was fantastico! Good food great tempanyaki, good service . First class experiences at the shows and clubs and a lovely beach.
From start to finish our stay was fantastico! Good food great tempanyaki, good service . First class experiences at the shows and clubs and a lovely beach.
6
Heather
3 nov. 2025
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A séjourné 8 nuits
Hotel needs upgrades. Lots of cosmetic issues. Buffet was not great and not all restaurants are always open which makes eating dinner in an all-inclusive difficult. Bars were great and so was staff. Entertainment was good. We had access to 2 other resorts but our resort didn't provide us any information on the other resorts. Online it 8s advertised that they have top shelf liquor but the best vodka they had was absolute. To me that is not top shelf. For beer you had one option. No other beer available. Probably wouldn't do an all inclusive again.
Hotel needs upgrades. Lots of cosmetic issues. Buffet was not great and not all restaurants are always open which makes eating dinner in an all-inclusive difficult. Bars were great and so was staff. Entertainment was good. We had access to 2 other resorts but our resort didn't provide us any information on the other resorts. Online it 8s advertised that they have top shelf liquor but the best vodka they had was absolute. To me that is not top shelf. For beer you had one option. No other beer available. Probably wouldn't do an all inclusive again.
10
Albert Matthew
17 août 2025
·
A séjourné 3 nuits
Very well kept property. There was multiple instances where the all inclusive food service was very slow. Room service took over an hour several times. Not all restaurants were avaliable, availability shcedule couldnt be found.
Very well kept property. There was multiple instances where the all inclusive food service was very slow. Room service took over an hour several times. Not all restaurants were avaliable, availability shcedule couldnt be found.
10
Christopher G
24 nov. 2025
·
A séjourné 7 nuits
Our Junior Suite was well appointed with a mini fridge, hair dryer and coffee maker. The king bed was very comfortable with firm pillows. The highlight of the trip was the staff. They were all incredibly friendly and helpful. Israel is amazing and will call you by name! I like Modelo which is good because it’s the only beer they offer. My one suggestion would be to get a better selection of cerveza. The pool bars are all great and the “party pool” as we called it had great activities. If that’s not your thing, the pool closer to the ocean is much more chill and has a bar as well. Restaurants were great but there is a dress code for them, except the buffet. I will definitely return to this resort.
Our Junior Suite was well appointed with a mini fridge, hair dryer and coffee maker. The king bed was very comfortable with firm pillows. The highlight of the trip was the staff. They were all incredibly friendly and helpful. Israel is amazing and will call you by name! I like Modelo which is good because it’s the only beer they offer. My one suggestion would be to get a better selection of cerveza. The pool bars are all great and the “party pool” as we called it had great activities. If that’s not your thing, the pool closer to the ocean is much more chill and has a bar as well. Restaurants were great but there is a dress code for them, except the buffet. I will definitely return to this resort.
8
Claudia
22 sept. 2025
·
A séjourné 9 nuits
One of our favourite adults-only all-inclusive resorts in Cancun! Some highlights: POSITIVES FOOD Buffet offers a solid mix of traditional dishes—great taco station and classic options. • Rodeo was a standout—top-notch sirloin; we ate there three times. • La Fleur: disappointing steak, but excellent octopus and pumpkin soup. • Italian: decent enough to visit twice (and I’m picky since I’m Italian!) • Aroma: average. • Japanese: least favourite—overly salty teppanyaki and poor sushi. • Vaqueria Grill: steak was a ground beef imitation—avoid. SERVICE Friendly, helpful staff. No aggressive timeshare pitches—refreshing change from other resorts! NEGATIVES COFFEE: Room and dining hall coffee is awful. Bar coffee is good but only available after 8am. BEACH EXPERIENCE: Constant interruptions from massage staff and vendors made it hard to relax. Repeated disturbances forced us to retreat to the pool for peace. DRINK SERVICE: Maybe because it was low season, but there was no service for drinks at the beach and barely any for at the pool. LACK OF SHUTTLE SERVICE: No included shuttle service to and from airport, needed to book own transportation.
One of our favourite adults-only all-inclusive resorts in Cancun! Some highlights: POSITIVES FOOD Buffet offers a solid mix of traditional dishes—great taco station and classic options. • Rodeo was a standout—top-notch sirloin; we ate there three times. • La Fleur: disappointing steak, but excellent octopus and pumpkin soup. • Italian: decent enough to visit twice (and I’m picky since I’m Italian!) • Aroma: average. • Japanese: least favourite—overly salty teppanyaki and poor sushi. • Vaqueria Grill: steak was a ground beef imitation—avoid. SERVICE Friendly, helpful staff. No aggressive timeshare pitches—refreshing change from other resorts! NEGATIVES COFFEE: Room and dining hall coffee is awful. Bar coffee is good but only available after 8am. BEACH EXPERIENCE: Constant interruptions from massage staff and vendors made it hard to relax. Repeated disturbances forced us to retreat to the pool for peace. DRINK SERVICE: Maybe because it was low season, but there was no service for drinks at the beach and barely any for at the pool. LACK OF SHUTTLE SERVICE: No included shuttle service to and from airport, needed to book own transportation.
6
Melissa Ann
11 sept. 2025
·
A séjourné 7 nuits
The room was clean and nicely decorated. Maid service was inconsistent. Sometimes there were new towels and sometimes not. The food was horrible. Nothing to eat during the day unless you wanted to go to the buffet. The drinks were awful. There were only two restaurants open at a time. The gentleman at the concierge was rude and acted as if he was inconvenienced if I asked a question. Shows/ music was only offered late in the evening. Other than that there were no activities other than the pool.
The room was clean and nicely decorated. Maid service was inconsistent. Sometimes there were new towels and sometimes not. The food was horrible. Nothing to eat during the day unless you wanted to go to the buffet. The drinks were awful. There were only two restaurants open at a time. The gentleman at the concierge was rude and acted as if he was inconvenienced if I asked a question. Shows/ music was only offered late in the evening. Other than that there were no activities other than the pool.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
8
Eric
2 mars 2026
·
A séjourné 1 nuit
La plage est vraiment terrible...nous avons été une seule nuit cette année. Nous avons déja été il.y a 9 ans, au Grand Riviera Princess qui est juste a côté avec les enfants. L'érosion a presque fait disparaitre la moitié de la plage, et il y avait trop d'algue du côté du Yucatan...carrément impraticable, elle était fermée et les algues n'étaient pas ramassées et dégageaient une forte odeur...très désagréable...on a marché sur la plage environ 10 minpour trouve un 'spot' correct, mais il y a a peine 2 pied d'eau et c'est très rocailleux avec moins d'algues. Cependant, le buffet et le.personnel et tout ce qui est nourriture, c'est excellent, les chambres sont très biens.Beaucoup de construction/rénovations, le bruit peut être incommodant et visuellement, ça peut être dérangeant. Pour leur hotel soeur, (Grand Riviera et Sunset) juste a côté, tout est en ruine et rénovation, je n'aurais pas voulu séjourner là..
La plage est vraiment terrible...nous avons été une seule nuit cette année. Nous avons déja été il.y a 9 ans, au Grand Riviera Princess qui est juste a côté avec les enfants. L'érosion a presque fait disparaitre la moitié de la plage, et il y avait trop d'algue du côté du Yucatan...carrément impraticable, elle était fermée et les algues n'étaient pas ramassées et dégageaient une forte odeur...très désagréable...on a marché sur la plage environ 10 minpour trouve un 'spot' correct, mais il y a a peine 2 pied d'eau et c'est très rocailleux avec moins d'algues. Cependant, le buffet et le.personnel et tout ce qui est nourriture, c'est excellent, les chambres sont très biens.Beaucoup de construction/rénovations, le bruit peut être incommodant et visuellement, ça peut être dérangeant. Pour leur hotel soeur, (Grand Riviera et Sunset) juste a côté, tout est en ruine et rénovation, je n'aurais pas voulu séjourner là..
8
David
23 déc. 2025
·
A séjourné 5 nuits
Staff friendly, jamais d’attente au buffet ou aux restaurants, belle plage, seulement 2 piscines. La nourriture était correct mais répétitive, les restaurant à la carte sont corrects pas de wow. Séjour relaxant, peu de monde juste avant Noël.
Staff friendly, jamais d’attente au buffet ou aux restaurants, belle plage, seulement 2 piscines. La nourriture était correct mais répétitive, les restaurant à la carte sont corrects pas de wow. Séjour relaxant, peu de monde juste avant Noël.
8
Janie
19 déc. 2025
·
A séjourné 6 nuits
De manière général on a vraiment apprécié notre séjour. Service exceptionnel (surtout Bryan le serveur du buffet!) Par contre, je trouvais que les installations auraient pu être mieux entretenu. Pour un hôtel assez récente. Ce n’est pas un hôtel pour faire de la plage vraiment mais pour nous c’était suffisant! Le swim-out vaut la peine ++
De manière général on a vraiment apprécié notre séjour. Service exceptionnel (surtout Bryan le serveur du buffet!) Par contre, je trouvais que les installations auraient pu être mieux entretenu. Pour un hôtel assez récente. Ce n’est pas un hôtel pour faire de la plage vraiment mais pour nous c’était suffisant! Le swim-out vaut la peine ++
4
Julien
3 déc. 2025
·
A séjourné 11 nuits
Plage pas terrible, quasi inexistante et transats occupés par serviettes. Peu de transats autour piscine principale occupés dès 7h par des serviettes Bruit à cause travaux à côté de l’hôtel Chambre avec accès piscine mais à l’ombre jusqu’à 14h Les 5 étoiles ne sont pas justifiées Seule la nourriture du buffet et restaurant est correcte Personnel agréable
Plage pas terrible, quasi inexistante et transats occupés par serviettes. Peu de transats autour piscine principale occupés dès 7h par des serviettes Bruit à cause travaux à côté de l’hôtel Chambre avec accès piscine mais à l’ombre jusqu’à 14h Les 5 étoiles ne sont pas justifiées Seule la nourriture du buffet et restaurant est correcte Personnel agréable
8
Jesus Angel
28 oct. 2025
·
A séjourné 1 nuit
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Politiques de l’établissement
Arrivée
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De 15:00 à 00:00
Avant 12:00
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Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Considering this hotel for your Playa del Carmen trip?
Combien coûtent généralement les chambres au Platinum Yucatan Princess Adults Only - All Inclusive à Playa del Carmen ?
Au cours des 60 à 90 prochains jours, les tarifs des chambres au Platinum Yucatan Princess Adults Only - All Inclusive à Playa del Carmen s'élèvent généralement à environ 211 $US par nuit pour deux personnes, allant de 207 $US à 223 $US selon les périodes de forte et de faible affluence.
Quel est le moment le moins fréquenté pour visiter le Platinum Yucatan Princess Adults Only - All Inclusive à Playa del Carmen ?
La demande au Platinum Yucatan Princess Adults Only - All Inclusive à Playa del Carmen atteint son apogée en janvier et diminue régulièrement par la suite ; juillet est le mois le plus calme en termes de foule et de disponibilité.
Quel mois offre les tarifs de chambre les plus bas au Platinum Yucatan Princess Adults Only - All Inclusive à Playa del Carmen ?
Octobre est le mois le moins cher pour séjourner au Platinum Yucatan Princess Adults Only - All Inclusive à Playa del Carmen, avec un prix moyen de 210 $US par nuit ; décembre est le mois le plus cher, à 1 211 $US. Les bas tarifs d’octobre sont maintenus même si juillet est le mois le plus calme en termes de foule.
Comment est le quartier autour du Platinum Yucatan Princess Adults Only - All Inclusive à Playa del Carmen ?
Situé dans le Quintana Roo, à proximité de Playa Avenida Colosio et de la plage de Punta Esmeralda, le Platinum Yucatan Princess Adults Only - All Inclusive à Playa del Carmen convient aux couples et aux groupes à la recherche de journées à la plage, de golf à El Camaleón Mayakoba ou de plongée à proximité à Chun-Zumbul. Les thèmes de l’hôtel sont axés sur la plage, le spa/la détente et le golf, avec un accès facile à Quinta Avenida pour les repas et la vie nocturne.
Comment les tarifs de cet hôtel se comparent-ils à ceux des autres hôtels de Playa del Carmen ?
Le Platinum Yucatan Princess Adults Only - All Inclusive à Playa del Carmen est moins cher que 14 hôtels comparables sur 20 à proximité, avec une médiane typique de 247 $US par nuit contre environ 330 $US pour les concurrents.
Comment le prix par nuit à Platinum Yucatan Princess Adults Only - All Inclusive , à Playa del Carmen se situe-t-il par rapport aux dernières semaines ?
Le prix actuel de Platinum Yucatan Princess Adults Only - All Inclusive , à Playa del Carmen est de 171 $US par nuit pour 2 voyageurs, ce qui est bas pour cet hôtel : environ 15 % de moins que sa moyenne de 207 $US enregistrée au cours des 60 derniers jours. La plupart des nuits pendant cette période se situaient entre 184 $US et 350 $US.
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-16: 359.10000678411865USD
- 2026-09-17: 171.08740276586914USD
- 2026-09-18: 170.80899064196777USD
- 2026-09-19: 170.58347261810303USD
- 2026-09-20: 170.58347261810303USD
- 2026-09-21: 170.80899064196777USD
- 2026-09-22: 170.80899064196777USD
- 2026-09-23: 170.80899064196777USD
- 2026-09-24: 170.80899064196777USD
- 2026-09-25: 170.80899064196777USD
- 2026-09-26: 170.80899064196777USD
- 2026-09-27: 170.58347261810303USD
- 2026-09-28: 170.80899064196777USD
- 2026-09-29: 170.58347261810303USD
- 2026-09-30: 170.80899064196777USD
- 2026-10-01: 170.80899064196777USD
- 2026-10-02: 170.80899064196777USD
- 2026-10-03: 170.80899064196777USD
- 2026-10-04: 170.80899064196777USD
- 2026-10-05: 170.80899064196777USD
- 2026-10-06: 170.80899064196777USD
- 2026-10-07: 170.80899064196777USD
- 2026-10-08: 170.80899064196777USD
- 2026-10-09: 170.80899064196777USD
- 2026-10-10: 170.80899064196777USD
- 2026-10-11: 170.80899064196777USD
- 2026-10-12: 170.80899064196777USD
- 2026-10-13: 170.80899064196777USD
- 2026-10-14: 170.80899064196777USD
- 2026-10-15: 170.80899064196777USD
- 2026-10-16: 170.80899064196777USD
- 2026-10-17: 170.80899064196777USD
- 2026-10-18: 170.80899064196777USD
- 2026-10-19: 170.80899064196777USD
- 2026-10-20: 170.80899064196777USD
- 2026-10-21: 170.80899064196777USD
- 2026-10-22: 170.80899064196777USD
- 2026-10-23: 170.80899064196777USD
- 2026-10-24: 170.80899064196777USD
- 2026-10-25: 170.80899064196777USD
- 2026-10-26: 170.80899064196777USD
- 2026-10-27: 170.80899064196777USD
- 2026-10-28: 170.80899064196777USD
- 2026-10-29: 170.80899064196777USD
- 2026-10-30: 170.80899064196777USD
- 2026-10-31: 170.80899064196777USD
- 2026-11-01: 206.56701361016846USD
- 2026-11-02: 206.56701361016846USD
- 2026-11-03: 206.56701361016846USD
- 2026-11-04: 206.56701361016846USD
- 2026-11-05: 206.56701361016846USD
- 2026-11-06: 245.57919720899963USD
- 2026-11-07: 300.9086502018433USD
- 2026-11-08: 206.56701361016846USD
- 2026-11-09: 206.56701361016846USD
- 2026-11-10: 206.56701361016846USD
- 2026-11-11: 206.56701361016846USD
- 2026-11-12: 206.56701361016846USD
- 2026-11-13: 300.9086502018433USD
- 2026-11-14: 265.1889141550598USD
- 2026-11-15: 245.57919720899963USD
- 2026-11-16: 245.57919720899963USD
Le personnel de la réception vous accueillera sur place. Cet hébergement demande de respecter le silence entre 20 h 00 et 09 h 00. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit ; espèces non acceptées
- Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur, un détecteur de fumée, un système de sécurité et une trousse de secours
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Cet hébergement applique un code vestimentaire strict dans les restaurants.
- Pour les massages et les soins spa, les réservations doivent être effectuées en contactant cet hébergement avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- Le prix total affiché pour les séjours du 24 décembre inclut le tarif spécial du repas obligatoire du réveillon de Noël.
- Le prix total affiché pour les séjours du 31 décembre inclut le tarif spécial du repas obligatoire du réveillon du Jour de l'An.
- Le prix total affiché pour les séjours du 1er janvier inclut le tarif spécial du repas obligatoire du Jour de l'An.
- Les enfants de moins de 18 ans ne sont pas admis dans cet hébergement réservé aux adultes.
- Seules les personnes enregistrées peuvent accéder aux chambres.
- Les animaux de compagnie, y compris les animaux d'assistance, ne sont pas acceptés dans cet hébergement.
- Formalités d'arrivée sans contact disponibles.
- Cet hébergement accueille des clients de toutes orientations sexuelles et identités de genres (LGBTQIA+ friendly).
Équipements populaires
Parking
Restaurant
Piscine
Centre d'affaires
Service en chambre
Organisation d'excursions
Services
Centre d'affaires
Organisation d'excursions
Nettoyage à sec
Ménage
Salle de banquet
Service de change
Coffre-fort
Distributeur automatique de billets
Location de vélos
Consigne à bagage
Zone fumeurs
Laverie
24-Hour Front Desk
Concierge Services
Activités
Piscine
Courts de tennis
Jardin
Parcours de golf (à proximité)
Plage (à proximité)
Karaoké
Billard
Piscine extérieure
Evening Entertainment
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Sauna
Jacuzzi/Bain à remous
Hammam
Massage
Spa et centre de bien-être
Salon de coiffure/Beauté
Soins corporels
Soins pour le visage
Petit-déjeuner en chambre
Réservé aux adultes
Beach Sun Loungers
Snack Bar/Deli
Parking
Parking
Parking gratuit
Parking (Limited)
Parking Onsite
Connexion Internet
Wi-fi gratuit