Singular Dream Beach Residences
From
46 $US
/nuit
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From
46 $US
/nuit
À propos de cet établissement
Des massages vous attendent pour des moments de pur bien-être et la détente est au rendez-vous grâce aux nombreuses options de loisirs disponibles dans l'enceinte de l'hébergement, notamment une piscine extérieure. Cet appartement propose é...
Équipements
Des massages vous attendent pour des moments de pur bien-être et la détente est au rendez-vous grâce aux nombreuses options de loisirs disponibles dans l'enceinte de l'hébergement, notamment une piscine extérieure. Cet appartement propose également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et une salle de séjour commune.
Services de l'établissement
Les équipements et services proposés incluent une consigne à bagages, une laverie et un ascenseur.
Repas
Un petit déjeuner préparé sur commande est servi tous les jours de 08 h 00 à 12 h 00 moyennant un supplément.
Chambres
Choisissez une des 46 chambres climatisées de l'hébergement et profitez des nombreux services et équipements à votre disposition, notamment un chauffage par le sol et une télévision à écran plat. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par câble.
Emplacement
En choisissant Singular Dream Beach Residences, vous profiterez d'un séjour à Playa del Carmen (Zazil-ha), à seulement quelques pas du site Mamitas Beach Club et à 4 minutes à pied du site Plage principale de Playa del Carmen. Cet appartement se trouve à 0,8 km de Rue commerçante Quinta Avenida et à 11,8 km de Parc à thème écologique Xcaret.
À proximité
Mamitas Beach Club(0.1 miles)
Plage principale de Playa del Carmen(0.2 miles)
Plage Coco(0.3 miles)
Plage Avenida Colosio(0.3 miles)
Super Chedraui Selecto Avenida 10(0.4 miles)
Rue commerçante Quinta Avenida(0.5 miles)
Mario Villanueva Madrid(0.5 miles)
Quai Navega(0.7 miles)
Centre commercial Quinta Alegría Shopping Mall(0.7 miles)
Plage Playa 88(0.9 miles)
Rue du Cœur(0.9 miles)
Calle 12(1 miles)
Phare de Playa del Carmen(1.1 miles)
Église catholique Nuestra Señora del Carmen(1.1 miles)
Musée Frida Kahlo(1.1 miles)
Aéroport international Cozumel (CZM)(23.2 miles)
Aéroport international de Cancún (CUN)(34.3 miles)
Aéroport international de Tulum (TQO)(66.4 miles)
Wi-fi gratuit
Ascenseur
Consigne à bagage
Breakfast Available (surcharge)
Concierge Services
Laundry Facilities
Emplacement
Zazil-ha, Zazil-ha, Playa del Carmen, Solidaridad, Quintana Roo, Mexique
Mamitas Beach Club (0.1 miles)
Plage principale de Playa del Carmen (0.2 miles)
Plage Coco (0.3 miles)
Plage Avenida Colosio (0.3 miles)
Super Chedraui Selecto Avenida 10 (0.4 miles)
Rue commerçante Quinta Avenida (0.5 miles)
Options de chambre
11
Superior 1 Bedroom Suite
Détails de la chambre
1 Très Grand Lit Double
1 Canapé-Lit
Couchages 2
538 ft²
Salle à manger séparéeClimatisationPlancher chauffantWi-Fi (gratuit)
8
Delux Room
Détails de la chambre
1 Grand Lit Double
Couchages 2
269 ft²
ClimatisationPlancher chauffantWi-Fi (gratuit)
8
Superior 2 Bedroom Suite
Détails de la chambre
1 Canapé-Lit
1 Très Grand Lit Double
et 1 Grand Lit Double
Couchages 5
861 ft²
Salle à manger séparéeClimatisationPlancher chauffantWi-Fi (gratuit)
Avis des voyageurs sur Singular Dream Beach Residences
8.4
Très bien
Basé sur 775 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Singular Dream Beach Residences, les clients apprécient les logements modernes de type condo, leur emplacement à proximité de la plage et de la Cinquième Avenue, ainsi que les superbes piscines sur le toit avec vue et une salle de sport. Cependant, ils signalent des problèmes récurrents de Wi-Fi, de climatisation ou d'eau chaude, ainsi que des pannes occasionnelles des ascenseurs.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au Singular Dream Beach Residences, les clients apprécient les logements modernes de type condo, leur emplacement à proximité de la plage et de la Cinquième Avenue, ainsi que les superbes piscines sur le toit avec vue et une salle de sport. Cependant, ils signalent des problèmes récurrents de Wi-Fi, de climatisation ou d'eau chaude, ainsi que des pannes occasionnelles des ascenseurs.
Les chambres sont spacieuses et contemporaines, souvent dotées d'une cuisine et d'un balcon ou d'une vue. Le service est apprécié pour sa gentillesse par beaucoup, mais les réponses aux problèmes, l'enregistrement, le service de ménage et les remboursements peuvent être lents ou irréguliers. Certains clients notent également des travaux occasionnels ou du bruit provenant de la climatisation, de la salle de sport ou de la musique sur le toit. Attendez-vous à un excellent emplacement et à des équipements sur le toit, mais avec un entretien et un service variables.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Les piscines sur le toit avec vue sur l'océan et la salle de sport correcte sont des points forts, et plusieurs mentionnent un parking sécurisé ou sur place. Les inconvénients incluent des pannes périodiques des ascenseurs, un bain à remous/piscines froides ou non chauffées, et une usure de l'entretien sur le toit.
Avis de voyageur à ce sujet
8
Kendra
8 janv. 2024
·
A séjourné 3 nuits
The property and room were well appointed. Unfortunately the safe did not work for the first two days but was fixed. The pools were freezing cold and the hot tub was not working. According to some owners it had been broken for 2 months. Disappointing since we paid for these amenities.
The property and room were well appointed. Unfortunately the safe did not work for the first two days but was fixed. The pools were freezing cold and the hot tub was not working. According to some owners it had been broken for 2 months. Disappointing since we paid for these amenities.
8
Jorge
29 juil. 2024
·
A séjourné 3 nuits
The rooftop views are breathtaking, my only observation is that the maintenance of the pools are not the best.
The rooftop views are breathtaking, my only observation is that the maintenance of the pools are not the best.
10
Adrian Kenneth
22 août 2025
·
A séjourné 6 nuits
Nice roof top pool area and great gym. Unit had no hot water and took 2 1/2 days to remedy the issue with moving us to a new room. Free breakfast was given but did not make up the inconvenience of no shower for the first two days and the time it took us to move rooms
Nice roof top pool area and great gym. Unit had no hot water and took 2 1/2 days to remedy the issue with moving us to a new room. Free breakfast was given but did not make up the inconvenience of no shower for the first two days and the time it took us to move rooms
10
Pablo
8 avr. 2025
·
A séjourné 1 nuit
Great Building, excellent rooftop Close to the beach, Restaurants and shops
Great Building, excellent rooftop Close to the beach, Restaurants and shops
10
Darla
8 mars 2025
·
A séjourné 9 nuits
Amazing. The room was immaculate and the maids were amazing. Highly impressed. The rooftop pool was incredible - as well as the gym! Highly recommended ! We will come back Our only complaint is the WiFi and elevators work off and on
Amazing. The room was immaculate and the maids were amazing. Highly impressed. The rooftop pool was incredible - as well as the gym! Highly recommended ! We will come back Our only complaint is the WiFi and elevators work off and on
10
Sonjila
1 juil. 2024
·
A séjourné 3 nuits
I stayed at this location for over 3 weeks. I had the opportunity to stay in 4 different residences. I love the clean lines and decor of all the rooms. Everything was always very clean and updated. Close to beach, 5th, and 7/11. The roof tops 3 pools were clean, and there was a bar. Breakfast was available for a fee. It was ok. For the most part do not expect hotel concierge type services. Expect serviced apartments, which I prefer. I thoroughly enjoyed my stay. The kitchen was well stocked and I cooked a lot. The only downfall was due to heavy rain the elevators were shut down for an extended time. Although for me this was difficult due to health issues, my room attendant Angel and the desk agent Isial (?) Went out of their way to accommodate me. They moved my luggage, checked on my safety, and really took great care of an older tia alone. I recommend Singular they spoiled me and are now my New Favorite in PDC. Book it!
I stayed at this location for over 3 weeks. I had the opportunity to stay in 4 different residences. I love the clean lines and decor of all the rooms. Everything was always very clean and updated. Close to beach, 5th, and 7/11. The roof tops 3 pools were clean, and there was a bar. Breakfast was available for a fee. It was ok. For the most part do not expect hotel concierge type services. Expect serviced apartments, which I prefer. I thoroughly enjoyed my stay. The kitchen was well stocked and I cooked a lot. The only downfall was due to heavy rain the elevators were shut down for an extended time. Although for me this was difficult due to health issues, my room attendant Angel and the desk agent Isial (?) Went out of their way to accommodate me. They moved my luggage, checked on my safety, and really took great care of an older tia alone. I recommend Singular they spoiled me and are now my New Favorite in PDC. Book it!
10
Luis
21 juil. 2025
·
A séjourné 3 nuits
Property is well maintained, staff friendly and awesome view from roof pool.
Property is well maintained, staff friendly and awesome view from roof pool.
10
Yannick
2 nov. 2025
·
A séjourné 4 nuits
Bien situé, super roof top
Bien situé, super roof top
10
Pablo
26 oct. 2025
·
A séjourné 2 nuits
Spacious rooms, the one I got even had a full kitchen. This place is not know for its amazing restaurant, but they do have a small kitchen in the rooftop that will satisfy your hunger but it’s not going to blow you away by any means, just being honest. Their service it’s also slow, most of the time it seemed like they were caught off guard, like they were in the middle of something else, and not really observing/catering to your needs, or at least that’s how they acted. The highlight for sure it’s their rooftop pool, we had a great time there. Also, something worth mentioning it’s their 24/7 security and their private parking. This alone will save you the hassle of paying for parking out on the street and finding parking close by. The lady security guard was there every single day and night that I was in Playa, (6 days) always in a good mood and always willing to help, I’m sorry I didn’t got your name, but you know who you are! This last trip I only stayed for a few nights then moved to Mahekal, but my friends stayed here for our full stay in PDC and they loved it too. Next year when I come back, I will definitely stay here again and probably for my full stay this time! Gracias!
Spacious rooms, the one I got even had a full kitchen. This place is not know for its amazing restaurant, but they do have a small kitchen in the rooftop that will satisfy your hunger but it’s not going to blow you away by any means, just being honest. Their service it’s also slow, most of the time it seemed like they were caught off guard, like they were in the middle of something else, and not really observing/catering to your needs, or at least that’s how they acted. The highlight for sure it’s their rooftop pool, we had a great time there. Also, something worth mentioning it’s their 24/7 security and their private parking. This alone will save you the hassle of paying for parking out on the street and finding parking close by. The lady security guard was there every single day and night that I was in Playa, (6 days) always in a good mood and always willing to help, I’m sorry I didn’t got your name, but you know who you are! This last trip I only stayed for a few nights then moved to Mahekal, but my friends stayed here for our full stay in PDC and they loved it too. Next year when I come back, I will definitely stay here again and probably for my full stay this time! Gracias!
10
Marco Antonio
29 juil. 2024
·
A séjourné 6 nuits
Elevator wasn't operaating
Elevator wasn't operaating
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les avis sur la propreté sont mitigés : beaucoup décrivent les logements comme propres ou impeccables, mais d'autres signalent des sols ou du linge sales, de la moisissure et des détails négligés.
Avis de voyageur à ce sujet
10
Todd
23 oct. 2025
·
A séjourné 2 nuits
The condo I rented was very excellent value. That said the walls were scuffed and banged up a bit and could use some scrubbing cleaning or a repaint. There was only one pillow on the king bed. Staff was very friendly and accommodating.
The condo I rented was very excellent value. That said the walls were scuffed and banged up a bit and could use some scrubbing cleaning or a repaint. There was only one pillow on the king bed. Staff was very friendly and accommodating.
4
Edward
7 sept. 2025
·
A séjourné 1 nuit
The room was not really clean.
The room was not really clean.
6
Mary
23 févr. 2024
·
A séjourné 5 nuits
Not as clean as I like
Not as clean as I like
2
Maribel
22 sept. 2025
·
A séjourné 6 nuits
Unfortunately did not meet expectations. While the remodeled appearance of the property was acceptable, several issues made the experience unsatisfactory. Upon arrival, we found hair on the floor of our room. Additionally, a pair of socks- clearly left by a previous guest- remained in a cubby for the entirety of our stay, even after housekeeping visits. The towels provided were insufficient in quantity and noticeable worn. When we requested toilet paper, we were informed that the hotel had run out, and I had to purchase some myself. Of the five rooms I reserved, two had non-functioning air conditioning. Despite notifying the front desk, no immediate action was taken. The staff member inspected the room but ultimately said nothing could be done. My son-in-law also approached the front desk and was ignored. The following day , my family members were moved to another room and given a $30-$40 breakfast voucher, which was inadequate compensation for the convenience. I also observed that the room with the faulty air conditioning was reassigned to new guests the next day, who experienced the same discomfort and frustration. It appeared to be an ongoing issue without a proper solution. Overall, while the remodel was decent, the mattresses were old, the amenities were lacking, and the cleanliness and maintenance standards were disappointing. Based on this experience, I would not recommend this hotel or choose to stay here again.
Unfortunately did not meet expectations. While the remodeled appearance of the property was acceptable, several issues made the experience unsatisfactory. Upon arrival, we found hair on the floor of our room. Additionally, a pair of socks- clearly left by a previous guest- remained in a cubby for the entirety of our stay, even after housekeeping visits. The towels provided were insufficient in quantity and noticeable worn. When we requested toilet paper, we were informed that the hotel had run out, and I had to purchase some myself. Of the five rooms I reserved, two had non-functioning air conditioning. Despite notifying the front desk, no immediate action was taken. The staff member inspected the room but ultimately said nothing could be done. My son-in-law also approached the front desk and was ignored. The following day , my family members were moved to another room and given a $30-$40 breakfast voucher, which was inadequate compensation for the convenience. I also observed that the room with the faulty air conditioning was reassigned to new guests the next day, who experienced the same discomfort and frustration. It appeared to be an ongoing issue without a proper solution. Overall, while the remodel was decent, the mattresses were old, the amenities were lacking, and the cleanliness and maintenance standards were disappointing. Based on this experience, I would not recommend this hotel or choose to stay here again.
4
Carolina Lara
19 mai 2025
·
A séjourné 2 nuits
Cuando llegamos a la habitación no había papel de baño, tampoco shampoo, había un acondicionador usado en la recámara. No había agua caliente para bañarnos y la cafetera estaba sucia del recipiente de cristal. La limpieza dejaba mucho que desear y tampoco en recepción pudieron proporcionarnos papel de baño. La alarma de humo se descargó por la madrugada y decidimos desactivarla, la dejamos en el mueble de la tv del cuarto.
Cuando llegamos a la habitación no había papel de baño, tampoco shampoo, había un acondicionador usado en la recámara. No había agua caliente para bañarnos y la cafetera estaba sucia del recipiente de cristal. La limpieza dejaba mucho que desear y tampoco en recepción pudieron proporcionarnos papel de baño. La alarma de humo se descargó por la madrugada y decidimos desactivarla, la dejamos en el mueble de la tv del cuarto.
8
SAINN
20 oct. 2023
·
A séjourné 1 nuit
Al menos la habitación que me tocó, las sábanas de la cama, las interiores, estaban sucias, con manchas cafecitas como de refresco o agua, el suelo se sentía sucio desde que llegamos lo sentimos
Al menos la habitación que me tocó, las sábanas de la cama, las interiores, estaban sucias, con manchas cafecitas como de refresco o agua, el suelo se sentía sucio desde que llegamos lo sentimos
6
Jesus
6 juil. 2025
·
A séjourné 4 nuits
The apartment had lots of issues like dirty floor , AC very loud , coffee machine doesn't work, construction outdoor very loud, no extra key for the apartment, no hot water sometimes, wifi very weak. I won't recommend
The apartment had lots of issues like dirty floor , AC very loud , coffee machine doesn't work, construction outdoor very loud, no extra key for the apartment, no hot water sometimes, wifi very weak. I won't recommend
10
Karla Monserrat
7 oct. 2024
·
A séjourné 2 nuits
Me pareció una estancia muy muy agradable, todo estaba limpio, los chicos de recepción muy amables, todos los servicios en excelente estado, espero volver pronto y definitivamente regresaría aquí.
Me pareció una estancia muy muy agradable, todo estaba limpio, los chicos de recepción muy amables, todos los servicios en excelente estado, espero volver pronto y definitivamente regresaría aquí.
6
Lexxis
23 mai 2025
·
A séjourné 1 nuit
showing signs of aging in the property. SHower flooded. I had maintenance come, didnt fix it. Stains all over the bench in the bedroom. seeing mold and mildew in corners.
showing signs of aging in the property. SHower flooded. I had maintenance come, didnt fix it. Stains all over the bench in the bedroom. seeing mold and mildew in corners.
10
jose
10 nov. 2025
·
A séjourné 4 nuits
Thank you! Everything was wonderful — the room was spotless, the staff was super friendly, and the amenities made our stay really comfortable. We’d definitely come back!
Thank you! Everything was wonderful — the room was spotless, the staff was super friendly, and the amenities made our stay really comfortable. We’d definitely come back!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Condos modernes et spacieux avec cuisine et certains balcons ou vue. Les problèmes récurrents incluent un Wi-Fi peu fiable, une climatisation bruyante ou défaillante, une eau chaude irrégulière et un bruit occasionnel provenant de murs fins ou de la salle de sport ; quelques logements ne correspondaient pas aux photos de l'annonce.
Avis de voyageur à ce sujet
10
Jorge M
23 août 2025
·
A séjourné 4 nuits
El depto es muy bonito, cómodo y la atención delequipo de recepción muy buena. No funciona el wifi, lo único malo
El depto es muy bonito, cómodo y la atención delequipo de recepción muy buena. No funciona el wifi, lo único malo
8
janelly
11 déc. 2024
·
A séjourné 6 nuits
Stay was okay but on one of the condos the AC wasn’t working. It took like a day to fix but they did fix it. The WiFi wasn’t great either but overall it was a good stay.
Stay was okay but on one of the condos the AC wasn’t working. It took like a day to fix but they did fix it. The WiFi wasn’t great either but overall it was a good stay.
8
Wei
21 juin 2025
·
A séjourné 5 nuits
It was nice and relaxing, great pool/lunge area. Generous room sizes. Toiletries was pretty minimal. Runout of shampoo, soaps, was not replaced. No hot water in the shower, but does not bother me that much because of the nice hot weather.
It was nice and relaxing, great pool/lunge area. Generous room sizes. Toiletries was pretty minimal. Runout of shampoo, soaps, was not replaced. No hot water in the shower, but does not bother me that much because of the nice hot weather.
8
Maurice
10 juil. 2025
·
A séjourné 4 nuits
The room is modern and spacious (two bedroom) with kitchen dining area and sofa with big screen tv. It is walking distance to shops and restaurants near the beach. The rooftop pools (2) and bar are great. Sometimes didn’t get hot water to shower and AC went out a little bit. For the most part a good stay.
The room is modern and spacious (two bedroom) with kitchen dining area and sofa with big screen tv. It is walking distance to shops and restaurants near the beach. The rooftop pools (2) and bar are great. Sometimes didn’t get hot water to shower and AC went out a little bit. For the most part a good stay.
4
Matthew
12 janv. 2026
·
A séjourné 1 nuit
The air conditioning was broken. It was 85 degrees in our room even though the patio doors were open and we were on close proximity to the beach. The hot water was not constant and would come and go while trying to take a shower. The room location was confusing and we actually tried to use our key on a similar numbered room but on the wrong side of the hotel. It was difficult to try and rest because it was so hot in the room.
The air conditioning was broken. It was 85 degrees in our room even though the patio doors were open and we were on close proximity to the beach. The hot water was not constant and would come and go while trying to take a shower. The room location was confusing and we actually tried to use our key on a similar numbered room but on the wrong side of the hotel. It was difficult to try and rest because it was so hot in the room.
8
JORGE
3 nov. 2025
·
A séjourné 1 nuit
La habitación, la decoración, los muebles, los servicios, las camas, la limpieza, todo excelente. Mi único inconveniente fue que el aire acondicionado integral era un poco ruidoso, difícil elegir entre dormir con calor o con ruido.
La habitación, la decoración, los muebles, los servicios, las camas, la limpieza, todo excelente. Mi único inconveniente fue que el aire acondicionado integral era un poco ruidoso, difícil elegir entre dormir con calor o con ruido.
6
Jean
20 févr. 2024
·
A séjourné 14 nuits
5/10 - I stayed in a 2 bedroom 2 bathroom suite with a view of the ocean. The room was clean and vary nice with a large kitchen island. Pros - easy walking distance to Calle 38th and 5th avenue, clean, nice rooftop pool and amazing fitness equipment. Cons - No balcony - Some rooms had balconies and some didn't. I had a great view of the ocean but no balcony to enjoy it. Walls are paper thin - you will hear everything in the hallways and the adjoining rooms. AC makes noise and constantly wakes you up with the noise - I'm a pretty deep sleeper and the AC would wake me up all the time. Verdict - I would probably book elsewhere next time even though it's a nice and new hotel.
5/10 - I stayed in a 2 bedroom 2 bathroom suite with a view of the ocean. The room was clean and vary nice with a large kitchen island. Pros - easy walking distance to Calle 38th and 5th avenue, clean, nice rooftop pool and amazing fitness equipment. Cons - No balcony - Some rooms had balconies and some didn't. I had a great view of the ocean but no balcony to enjoy it. Walls are paper thin - you will hear everything in the hallways and the adjoining rooms. AC makes noise and constantly wakes you up with the noise - I'm a pretty deep sleeper and the AC would wake me up all the time. Verdict - I would probably book elsewhere next time even though it's a nice and new hotel.
8
Jonathan
14 mai 2025
·
A séjourné 7 nuits
Overall, the property is great! Views are amazing. Apartments are very modern and comfortable. Staff are friendly and helpful. 1 block from the beach and a 2-min walk to the longest stretch of open beach in Playa (from CTM to Punta Esmerelda). Only 3 blocks to 5th Ave (Quinta) with all the shops, bars, and restaurants and an easy walk to 38th street with its tree-sheltered cafes and restaurants. Big convenience stores are a short walk away and a major grocery store can be found 6 blocks away on 34th and 10th. However, the wifi in the building frequently chokes for up to 10 or 15 minutes at a time. Not good for online meetings or watching videos. Since there is no cell reception in the building, you can only use your mobile plan to solve the problem on the rooftop. But the rooftop can be noisy if the music is jacked up. I've taken video calls at local cafes, but those can be noisy as well. Tenants in the building have told me that they've repeatedly complained about the wifi but nothing has been done. Hopefully, this review will help change that. I'm a digital nomad and we tend to stay for months, not just a week or two. I would love to recommend this place to my colleagues but I can't if the wifi problem is not fixed. So, all in all, I would highly recommend it for anyone on vacation. If it's a working vacation, think twice.
Overall, the property is great! Views are amazing. Apartments are very modern and comfortable. Staff are friendly and helpful. 1 block from the beach and a 2-min walk to the longest stretch of open beach in Playa (from CTM to Punta Esmerelda). Only 3 blocks to 5th Ave (Quinta) with all the shops, bars, and restaurants and an easy walk to 38th street with its tree-sheltered cafes and restaurants. Big convenience stores are a short walk away and a major grocery store can be found 6 blocks away on 34th and 10th. However, the wifi in the building frequently chokes for up to 10 or 15 minutes at a time. Not good for online meetings or watching videos. Since there is no cell reception in the building, you can only use your mobile plan to solve the problem on the rooftop. But the rooftop can be noisy if the music is jacked up. I've taken video calls at local cafes, but those can be noisy as well. Tenants in the building have told me that they've repeatedly complained about the wifi but nothing has been done. Hopefully, this review will help change that. I'm a digital nomad and we tend to stay for months, not just a week or two. I would love to recommend this place to my colleagues but I can't if the wifi problem is not fixed. So, all in all, I would highly recommend it for anyone on vacation. If it's a working vacation, think twice.
6
Vasilios
9 mai 2025
·
A séjourné 7 nuits
I have to knock this place for not having WiFi that works. Had to work on occasion and had to use my hotspot. This also meant TV didn't work. I wouldn't have came here had I know this. Other than that, the place is nice, the area is nice, the staff was good.
I have to knock this place for not having WiFi that works. Had to work on occasion and had to use my hotspot. This also meant TV didn't work. I wouldn't have came here had I know this. Other than that, the place is nice, the area is nice, the staff was good.
10
Grazyela Mendes Pinheiro De
8 avr. 2024
·
A séjourné 6 nuits
Excellent location, great covered parking, very close to Fifth Avenue, 5 minutes walking, close to restaurants, shops, markets and just a few meters from the beach. The apartment is new and clean. The cleaning service was very good and always left everything smelling great. Excellent air conditioning system. The pool area is incredible with a beautiful view of the sea. The internet offered is not good, there is a lack of kitchen utensils, I missed an electric coffee maker (not capsules), the bathroom could have had more towel hangers. With these adjustments, it will be perfect. I recommend!
Excellent location, great covered parking, very close to Fifth Avenue, 5 minutes walking, close to restaurants, shops, markets and just a few meters from the beach. The apartment is new and clean. The cleaning service was very good and always left everything smelling great. Excellent air conditioning system. The pool area is incredible with a beautiful view of the sea. The internet offered is not good, there is a lack of kitchen utensils, I missed an electric coffee maker (not capsules), the bathroom could have had more towel hangers. With these adjustments, it will be perfect. I recommend!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Beaucoup mentionnent un personnel sympathique et serviable, mais la réactivité est irrégulière : des signalements d'enregistrements lents ou difficiles, de messages sans réponse, de problèmes de remboursement, ainsi que de retards dans le service de ménage ou la livraison des serviettes sont fréquents.
Avis de voyageur à ce sujet
6
Sandor J
27 août 2025
·
A séjourné 3 nuits
El desarrollador ha hecho un excelente trabajo para crear un espacio esteticamente muy atractivo, departamentos muy comodos, y un edificio arquitectonicamente agradable. El Operador deja mucho que desear. Personal de recepcion nada agradable y hospitalario. Personal de limpieza mal entrenado o mal motivado. Muchas oportunidades perdidas. El precio me parece que fue muy bajo para la calidad de las instalaciones, y seguramente por eso esta sufriendo el servicio.
El desarrollador ha hecho un excelente trabajo para crear un espacio esteticamente muy atractivo, departamentos muy comodos, y un edificio arquitectonicamente agradable. El Operador deja mucho que desear. Personal de recepcion nada agradable y hospitalario. Personal de limpieza mal entrenado o mal motivado. Muchas oportunidades perdidas. El precio me parece que fue muy bajo para la calidad de las instalaciones, y seguramente por eso esta sufriendo el servicio.
2
Joy
1 janv. 2026
·
A séjourné 14 nuits
3 days without Air Conditioning and 2 days without water. 30 degrees in the room and not having running water to shower or use the bathroom was not the ideal stay. As we contacted hotels to assist with a refund so we could move hotels for the remaining days of our stay,. The manager at Singular would not answer calls or emails with hotels.ca so we were unable to be refunded and move to another hotel. Our Christmas trip was a disaster and very stressful. I will never go back to singular. The city has cut off their water supply and now they get water trucked in.
3 days without Air Conditioning and 2 days without water. 30 degrees in the room and not having running water to shower or use the bathroom was not the ideal stay. As we contacted hotels to assist with a refund so we could move hotels for the remaining days of our stay,. The manager at Singular would not answer calls or emails with hotels.ca so we were unable to be refunded and move to another hotel. Our Christmas trip was a disaster and very stressful. I will never go back to singular. The city has cut off their water supply and now they get water trucked in.
6
Brenee
25 août 2023
·
A séjourné 7 nuits
PROS: The property is very modern with spacious rooms, balconies and a rooftop with a nice view and multiple pools. It’s an easy 2 minute walk to the nearest beach and walking distance to many restaurants. The neighborhood is quiet and safe. CONS: I was highly disappointed with the level of customer service. For an establishment to look that nice I expected the customer service to be decent. It was a struggle daily getting someone to clean my room (even with the ‘Please Service’ sign on the doorknob) and provide fresh towels and beach towels. I felt like I had to beg the front desk workers and ask multiple times for the basic essentials. One of the workers completely ignored my request for clean towels after coming back from a 9 hour excursion to a non-cleaned room and dirty towels. They were stingy with the hangers — I only had two in my unit upon arrival. When I asked the front desk for more they said there should be 6 hangers. However, housekeeping only gave me 2 more. I didn’t feel like begging for the last 2 hangers. Lastly, they provide one physical key for the room rather than a room key card. So if you have multiple people in the unit it might be a struggle if you’re in/out the room at different times. In a nutshell—nice looking property with poor customer service.
PROS: The property is very modern with spacious rooms, balconies and a rooftop with a nice view and multiple pools. It’s an easy 2 minute walk to the nearest beach and walking distance to many restaurants. The neighborhood is quiet and safe. CONS: I was highly disappointed with the level of customer service. For an establishment to look that nice I expected the customer service to be decent. It was a struggle daily getting someone to clean my room (even with the ‘Please Service’ sign on the doorknob) and provide fresh towels and beach towels. I felt like I had to beg the front desk workers and ask multiple times for the basic essentials. One of the workers completely ignored my request for clean towels after coming back from a 9 hour excursion to a non-cleaned room and dirty towels. They were stingy with the hangers — I only had two in my unit upon arrival. When I asked the front desk for more they said there should be 6 hangers. However, housekeeping only gave me 2 more. I didn’t feel like begging for the last 2 hangers. Lastly, they provide one physical key for the room rather than a room key card. So if you have multiple people in the unit it might be a struggle if you’re in/out the room at different times. In a nutshell—nice looking property with poor customer service.
2
Belinda
28 nov. 2025
·
A séjourné 4 nuits
After waiting for 3hrs for the check in, they didn't have the room I paid for available. They offered a cancellation and it was a nightmare fighting for the refund. It was a horrible experience. Avoid this place.
After waiting for 3hrs for the check in, they didn't have the room I paid for available. They offered a cancellation and it was a nightmare fighting for the refund. It was a horrible experience. Avoid this place.
4
Patrick
6 juin 2024
·
A séjourné 4 nuits
While the staff is friendly IN PERSON, overall the customer service is horrible! For the sake of time I will quickly run down EVERYTHING that went wrong with this place in chronological order. First, they ended up leaving me STRANDED at the Canacun airport! As result, as opposed to paying the $60 for hotel transportation, I was expected to pay the taxi drivers there $170-$220 USD to drive me ONE WAY to the hotel! After ultimately paying the grossly inflated taxi price, I arrived at the hotel to checkin and receive a rather tacky letter stating that they planned to charge me for any linens they deemed to be "damaged or dirtied" beyond repair. They even included specific prices for sheets, comforters, towels etc. Yet despite them giving guests this letter, never in life have I been to a place with so many tattered and dirty sheets, towels and comforters! Even a couple of the pillow cases were stained by lord knows what! It was so bad that to replace the dirty hole filled sheets on my bed they gave me MORE sheets that were dirty and stained WITH random hairs on them! There were visible mold spots underneath the glass kitchen table, stains on the walls and furniture, large amounts of dust on bathroom surfaces, and the most grungiest toilette brush you\'ve ever seen! Lastly one of the pools had a disgusting yellow film on top of the water!. This hotel could be so nice but housekeeping and customer service MUST be improved significantly!
While the staff is friendly IN PERSON, overall the customer service is horrible! For the sake of time I will quickly run down EVERYTHING that went wrong with this place in chronological order. First, they ended up leaving me STRANDED at the Canacun airport! As result, as opposed to paying the $60 for hotel transportation, I was expected to pay the taxi drivers there $170-$220 USD to drive me ONE WAY to the hotel! After ultimately paying the grossly inflated taxi price, I arrived at the hotel to checkin and receive a rather tacky letter stating that they planned to charge me for any linens they deemed to be "damaged or dirtied" beyond repair. They even included specific prices for sheets, comforters, towels etc. Yet despite them giving guests this letter, never in life have I been to a place with so many tattered and dirty sheets, towels and comforters! Even a couple of the pillow cases were stained by lord knows what! It was so bad that to replace the dirty hole filled sheets on my bed they gave me MORE sheets that were dirty and stained WITH random hairs on them! There were visible mold spots underneath the glass kitchen table, stains on the walls and furniture, large amounts of dust on bathroom surfaces, and the most grungiest toilette brush you\'ve ever seen! Lastly one of the pools had a disgusting yellow film on top of the water!. This hotel could be so nice but housekeeping and customer service MUST be improved significantly!
10
Javier
14 juin 2025
·
A séjourné 1 nuit
Excelente lugar, limpio, elegante, seguro y muy bien ubicado, el Sr. Miguel de recepción muy atento no solo con nosotros si no con todos los huéspedes, la llegada fue muy fácil y te apoyan en todo momento, mas trabajadores como el por favor, ¡en ora buena Muchas felicidadesi
Excelente lugar, limpio, elegante, seguro y muy bien ubicado, el Sr. Miguel de recepción muy atento no solo con nosotros si no con todos los huéspedes, la llegada fue muy fácil y te apoyan en todo momento, mas trabajadores como el por favor, ¡en ora buena Muchas felicidadesi
4
Jessica
25 déc. 2023
·
A séjourné 6 nuits
First of all, check in is at 300pm. We arrived exactly at 300pm and the lady at the front desk said we had to wait for the guy that does Expedia check ins because she doesn’t know how. We sat and waited in the lobby along with about 10 other people for 30 minutes. Also, we put the sign for them not to come in and clean while we were away and they did anyway. The view is ok, as long as you don’t look down. The beach and prime downtown is only 5 minutes away. There’s also a roof Top bar that only took 30 minutes to make out our drinks. Breakfast options were very good. I would stay here again they just need to improve on their customer service.
First of all, check in is at 300pm. We arrived exactly at 300pm and the lady at the front desk said we had to wait for the guy that does Expedia check ins because she doesn’t know how. We sat and waited in the lobby along with about 10 other people for 30 minutes. Also, we put the sign for them not to come in and clean while we were away and they did anyway. The view is ok, as long as you don’t look down. The beach and prime downtown is only 5 minutes away. There’s also a roof Top bar that only took 30 minutes to make out our drinks. Breakfast options were very good. I would stay here again they just need to improve on their customer service.
6
jose R vasquez
12 déc. 2024
·
A séjourné 4 nuits
Good location . Service at the front desk wasn’t attentive. House keeping was great. Check out was at 11am other wise u get $50 charge for any extra hours . Roof top was beautiful . Did not have security a the door and sometimes there were no body at the front door . Good thing playa del Carmen is safe . Restaurant are 5 mins walk , 7eleven 3 min walk. Garage was can only fit 10-15 spots keep the in mind . U can park for free around the property between 10am -10pm. The apt front door looks were old and loose . Bedroom was 10/10 WiFi was 6/10 Overall I give this property a 7/10
Good location . Service at the front desk wasn’t attentive. House keeping was great. Check out was at 11am other wise u get $50 charge for any extra hours . Roof top was beautiful . Did not have security a the door and sometimes there were no body at the front door . Good thing playa del Carmen is safe . Restaurant are 5 mins walk , 7eleven 3 min walk. Garage was can only fit 10-15 spots keep the in mind . U can park for free around the property between 10am -10pm. The apt front door looks were old and loose . Bedroom was 10/10 WiFi was 6/10 Overall I give this property a 7/10
10
Dean
23 mars 2025
·
A séjourné 14 nuits
Great location, Friendly excellent staff. Thank you, Miguel, Freda, Antonio and Ishia!
Great location, Friendly excellent staff. Thank you, Miguel, Freda, Antonio and Ishia!
6
Jackie
25 mars 2025
·
A séjourné 5 nuits
great location- horrible communication. i booked a king bed & queen, didn’t get it. they told me they had none available- mind you i booked room in 2024. at check in, i wasn’t provided any info. just a key. not until i asked about beach club, wifi, a few days later. power went out twice, when leaving/arriving to hotel, nothing was mentioned about it & no update. they were even checking people in and not telling them about the power outage. it was about 4 hrs of no electricity. it sucked. they also have an ants problem, that was annoying. overall, it was perfect location for us but i will not be returning in the future.
great location- horrible communication. i booked a king bed & queen, didn’t get it. they told me they had none available- mind you i booked room in 2024. at check in, i wasn’t provided any info. just a key. not until i asked about beach club, wifi, a few days later. power went out twice, when leaving/arriving to hotel, nothing was mentioned about it & no update. they were even checking people in and not telling them about the power outage. it was about 4 hrs of no electricity. it sucked. they also have an ants problem, that was annoying. overall, it was perfect location for us but i will not be returning in the future.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Excellent emplacement, à quelques pas de la plage et proche de la Cinquième Avenue, des restaurants et des boutiques ; plusieurs notent qu'il est sûr et plus calme que la rue principale.
Avis de voyageur à ce sujet
10
Rulo
24 avr. 2025
·
A séjourné 3 nuits
A 3 cuadras de la quinta avenida, a una cuadra de la playa y zona muy segura
A 3 cuadras de la quinta avenida, a una cuadra de la playa y zona muy segura
10
Stanislava
11 juil. 2025
·
A séjourné 7 nuits
We stayed there for 7 nights in a 2 bedroom suite. Everything was perfect. The apartment was sparkling clean with a gorgeous view. The pools are amazing! The property is walking distance from everything on 5th street. There was a lot of seaweed in the ocean so we mostly used the pool and rented a car to visit the ruins. The hotel assisted us with renting the vehicle which was reasonable and delivered to the property in an hour. Highly recommend this hotel! Thank you
We stayed there for 7 nights in a 2 bedroom suite. Everything was perfect. The apartment was sparkling clean with a gorgeous view. The pools are amazing! The property is walking distance from everything on 5th street. There was a lot of seaweed in the ocean so we mostly used the pool and rented a car to visit the ruins. The hotel assisted us with renting the vehicle which was reasonable and delivered to the property in an hour. Highly recommend this hotel! Thank you
10
Vitaliano
30 nov. 2024
·
A séjourné 2 nuits
Nice location
Nice location
8
Tracy Lynn
1 avr. 2025
·
A séjourné 8 nuits
Beautiful new building. Working walking distance to beaches, restaurants and shopping. Roof-top great. Wifi was a bit patchy, oh well.
Beautiful new building. Working walking distance to beaches, restaurants and shopping. Roof-top great. Wifi was a bit patchy, oh well.
10
Darla
5 oct. 2025
·
A séjourné 7 nuits
Nice staff. Great location
Nice staff. Great location
10
Perla
25 juin 2023
·
A séjourné 2 nuits
Un lugar muy bonito, limpio y nuevo! Realmente recomendable!! Hay detalles como el tema del club de playa y la playa cercana un tanto afectada por el sargazo sin embargo todo eso se dispensa por la comodidad del lugar
Un lugar muy bonito, limpio y nuevo! Realmente recomendable!! Hay detalles como el tema del club de playa y la playa cercana un tanto afectada por el sargazo sin embargo todo eso se dispensa por la comodidad del lugar
10
Eric
30 sept. 2024
·
A séjourné 6 nuits
Great location, comfortable room, beach and ocean view
Great location, comfortable room, beach and ocean view
10
Pablo
8 avr. 2025
·
A séjourné 1 nuit
Great Building, excellent rooftop Close to the beach, Restaurants and shops
Great Building, excellent rooftop Close to the beach, Restaurants and shops
10
Neil
19 mars 2023
·
A séjourné 4 nuits
We absolutely loved this stay. The location was right next to the beach access, walking distance to the restaurants and nightlife of 5th Ave, very safe, clean, and accessible.
We absolutely loved this stay. The location was right next to the beach access, walking distance to the restaurants and nightlife of 5th Ave, very safe, clean, and accessible.
10
George Alexander
26 mars 2023
·
A séjourné 5 nuits
It was very modern, the hotel staff responded to our requests promptly. The concierge was very helpful and informative. The rooftop pool was spectacular. The hotel is two blocks away from the beach and beach clubs. Steps away from everything. I highly recommend this property and plan on coming back.
It was very modern, the hotel staff responded to our requests promptly. The concierge was very helpful and informative. The rooftop pool was spectacular. The hotel is two blocks away from the beach and beach clubs. Steps away from everything. I highly recommend this property and plan on coming back.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Les options sur place se limitent à un bar sur le toit avec des snacks ou des plats simples ; la nourriture est acceptable et à un prix raisonnable, mais le service peut être lent et parfois uniquement en espèces. Beaucoup préfèrent les restaurants à proximité.
Avis de voyageur à ce sujet
10
Swetlana
27 mars 2025
·
A séjourné 2 nuits
Moderne Apartments ohne Restaurant aber mit Roof Pool und tolle Aussicht über Playa. Nah zur Fußgänger 5 Avenue und Einkaufsmöglichkeiten. werde empfehlen.
Moderne Apartments ohne Restaurant aber mit Roof Pool und tolle Aussicht über Playa. Nah zur Fußgänger 5 Avenue und Einkaufsmöglichkeiten. werde empfehlen.
8
Carla
26 avr. 2025
·
A séjourné 8 nuits
Nice little apartment with all you could need for a stay. Lovely rooftop with three brilliant pools, a gym and a bar. Great location with lots of restaurants around.
Nice little apartment with all you could need for a stay. Lovely rooftop with three brilliant pools, a gym and a bar. Great location with lots of restaurants around.
8
Sean
4 mars 2025
·
A séjourné 6 nuits
Great rooftop patio with pools, food and beverage. Easy walk to everything you need.
Great rooftop patio with pools, food and beverage. Easy walk to everything you need.
8
Soren
31 mars 2024
·
A séjourné 7 nuits
Great spot. 5 min walk from the beach. Great service at the rooftop bar and kitchen. About 20 bucks USD for breakfast and lunch for 2 people. Food wasn’t incredible but it’s an option. Wifi didn’t work for the most part. So that can be frustrating.
Great spot. 5 min walk from the beach. Great service at the rooftop bar and kitchen. About 20 bucks USD for breakfast and lunch for 2 people. Food wasn’t incredible but it’s an option. Wifi didn’t work for the most part. So that can be frustrating.
8
MARK
15 avr. 2023
·
A séjourné 3 nuits
Property is beautiful. Pool area spectacular. Elizabeth the massage lady was really great! There is no food at all at this property, not even coffee. Staff very unresponsive to requests.
Property is beautiful. Pool area spectacular. Elizabeth the massage lady was really great! There is no food at all at this property, not even coffee. Staff very unresponsive to requests.
10
Janette
5 janv. 2024
·
A séjourné 4 nuits
The property was very modern and clean. The rooftop was amazing! All drinks 70 pesos. Not clear about food as there was no menu. Beach only 1 block away. Very close to 38th street and 5th avenue shops/restaurants. Make sure to get a room with a balcony. Our door did not have any inside safety locks. Need a kitchen towel or dish rack. Easy to get a taxi out front.
The property was very modern and clean. The rooftop was amazing! All drinks 70 pesos. Not clear about food as there was no menu. Beach only 1 block away. Very close to 38th street and 5th avenue shops/restaurants. Make sure to get a room with a balcony. Our door did not have any inside safety locks. Need a kitchen towel or dish rack. Easy to get a taxi out front.
10
Christopher
25 mars 2024
·
A séjourné 3 nuits
No issue easy check in rooms was clean everyday lots of restaurants around xoxo on the corner ampm onnthe other corner roof top pool is nice rooftop bar drinks was cool and cheap.
No issue easy check in rooms was clean everyday lots of restaurants around xoxo on the corner ampm onnthe other corner roof top pool is nice rooftop bar drinks was cool and cheap.
10
Pablo
26 oct. 2025
·
A séjourné 2 nuits
Spacious rooms, the one I got even had a full kitchen. This place is not know for its amazing restaurant, but they do have a small kitchen in the rooftop that will satisfy your hunger but it’s not going to blow you away by any means, just being honest. Their service it’s also slow, most of the time it seemed like they were caught off guard, like they were in the middle of something else, and not really observing/catering to your needs, or at least that’s how they acted. The highlight for sure it’s their rooftop pool, we had a great time there. Also, something worth mentioning it’s their 24/7 security and their private parking. This alone will save you the hassle of paying for parking out on the street and finding parking close by. The lady security guard was there every single day and night that I was in Playa, (6 days) always in a good mood and always willing to help, I’m sorry I didn’t got your name, but you know who you are! This last trip I only stayed for a few nights then moved to Mahekal, but my friends stayed here for our full stay in PDC and they loved it too. Next year when I come back, I will definitely stay here again and probably for my full stay this time! Gracias!
Spacious rooms, the one I got even had a full kitchen. This place is not know for its amazing restaurant, but they do have a small kitchen in the rooftop that will satisfy your hunger but it’s not going to blow you away by any means, just being honest. Their service it’s also slow, most of the time it seemed like they were caught off guard, like they were in the middle of something else, and not really observing/catering to your needs, or at least that’s how they acted. The highlight for sure it’s their rooftop pool, we had a great time there. Also, something worth mentioning it’s their 24/7 security and their private parking. This alone will save you the hassle of paying for parking out on the street and finding parking close by. The lady security guard was there every single day and night that I was in Playa, (6 days) always in a good mood and always willing to help, I’m sorry I didn’t got your name, but you know who you are! This last trip I only stayed for a few nights then moved to Mahekal, but my friends stayed here for our full stay in PDC and they loved it too. Next year when I come back, I will definitely stay here again and probably for my full stay this time! Gracias!
10
Lisa
10 mars 2024
·
A séjourné 4 nuits
Nous avons adoré cet hôtel ! À 2min à pied de la plage et des beach clubs, à 5min des premiers restaurants et du début de la 5eme avenue. Emplacement parfait et pour autant on est absolument pas dérangés par les bruits nous étions au calme ! La piscine en rooftop est juste superbe avec une vue sur la mer, magnifique Le petit déjeuner est abordable et très bon, comme les lunch bien servis pour le prix (cocktails pas trop chers non plus) La chambre était grande et propre on a eu la chance de voir la mer depuis le balcon Le personnel était très gentil ! Petit bémol avant notre séjour je voulais les joindre pour quelques questions pratiques mais je n’ai jamais eu de réponses de leur part… mis à part cela c’était parfait :)
Nous avons adoré cet hôtel ! À 2min à pied de la plage et des beach clubs, à 5min des premiers restaurants et du début de la 5eme avenue. Emplacement parfait et pour autant on est absolument pas dérangés par les bruits nous étions au calme ! La piscine en rooftop est juste superbe avec une vue sur la mer, magnifique Le petit déjeuner est abordable et très bon, comme les lunch bien servis pour le prix (cocktails pas trop chers non plus) La chambre était grande et propre on a eu la chance de voir la mer depuis le balcon Le personnel était très gentil ! Petit bémol avant notre séjour je voulais les joindre pour quelques questions pratiques mais je n’ai jamais eu de réponses de leur part… mis à part cela c’était parfait :)
8
monica
26 juil. 2024
·
A séjourné 2 nuits
Muy agusto la habitación,impecable la limpieza y muy buena atención de recepción, la alberca con una vista increíble. Podrían mejorar los drinks del bar y las temperaturas de las albercas.
Muy agusto la habitación,impecable la limpieza y muy buena atención de recepción, la alberca con una vista increíble. Podrían mejorar los drinks del bar y las temperaturas de las albercas.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Christophe
21 avr. 2026
·
A séjourné 3 nuits
Logement spacieux super.et la vue sur la mer incroyable.
Logement spacieux super.et la vue sur la mer incroyable.
6
Marcel
28 déc. 2025
·
A séjourné 5 nuits
Apartment très mal équipé personnels froid. Les gardes de sécurité très gentils. Nous avons manqué trois jours et deux nuits d’air climatisé. Très déplaisant. Belles piscines.
Apartment très mal équipé personnels froid. Les gardes de sécurité très gentils. Nous avons manqué trois jours et deux nuits d’air climatisé. Très déplaisant. Belles piscines.
10
Yannick
2 nov. 2025
·
A séjourné 4 nuits
Bien situé, super roof top
Bien situé, super roof top
2
Hugues Albert Michel
24 août 2025
·
A séjourné 6 nuits
Accueil désastreux car inexistant!!!Sommes arrivés vers 4h30 du matin pour notre 1ère nuit.En sachant que j'avais pris soin qu'il y avait bien une réception 24h/24h.A l'accueil il y avait bien une personne qui nous a montré la clé du logement ainsi que le dossier à signer mais qui nous a dit que ce n'était pas possible de faire l'admission....et qu'il fallait attendre 7h!!!!personnel incompétent car semblait ne rien comprendre et avec beaucoup de détachement surtout!!!Toute la semaine on nous a menti sur le fait qu'on pouvait voir la manager (Melissa )pour en discuter mais là même scénario...le personnel d'accueil nous mentait et n'avons jamais pu la voir.Elle n'a jamais répondu à notre mail non plus.Beaucoup de mépris de certaines personnes à l'accueil(le mr avec un cadogan)qui a fini par dire que ce n'était pas son problème....c'est pour dire le serieux de cet établissement !!!Très mauvaise expérience au Singular où nous ne reviendrons jamais et que nous déconseillerons désormais. Il vous donne qu'une clé du logement(étions 4 personnes) donc pas pratique au niveau organisation et ne veulent pas garder la clé à l'accueil....climatisation extrêmement bruyante (quand celle-ci fonctionne)donc trés compliqué pour dormir avec la nuit...sans clim température aux alentours des 29-30°...
Accueil désastreux car inexistant!!!Sommes arrivés vers 4h30 du matin pour notre 1ère nuit.En sachant que j'avais pris soin qu'il y avait bien une réception 24h/24h.A l'accueil il y avait bien une personne qui nous a montré la clé du logement ainsi que le dossier à signer mais qui nous a dit que ce n'était pas possible de faire l'admission....et qu'il fallait attendre 7h!!!!personnel incompétent car semblait ne rien comprendre et avec beaucoup de détachement surtout!!!Toute la semaine on nous a menti sur le fait qu'on pouvait voir la manager (Melissa )pour en discuter mais là même scénario...le personnel d'accueil nous mentait et n'avons jamais pu la voir.Elle n'a jamais répondu à notre mail non plus.Beaucoup de mépris de certaines personnes à l'accueil(le mr avec un cadogan)qui a fini par dire que ce n'était pas son problème....c'est pour dire le serieux de cet établissement !!!Très mauvaise expérience au Singular où nous ne reviendrons jamais et que nous déconseillerons désormais. Il vous donne qu'une clé du logement(étions 4 personnes) donc pas pratique au niveau organisation et ne veulent pas garder la clé à l'accueil....climatisation extrêmement bruyante (quand celle-ci fonctionne)donc trés compliqué pour dormir avec la nuit...sans clim température aux alentours des 29-30°...
10
franck
29 mars 2025
·
A séjourné 15 nuits
Très bon moment Équipe de ménage très agréable Très bien situé et calme
Très bon moment Équipe de ménage très agréable Très bien situé et calme
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 23:00
Avant 11:00
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Prix pour les dates à venir
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
novembre 2026
di | lu | ma | me | je | ve | sa |
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Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-10-24: NO DATA
- 2026-10-25: NO DATA
- 2026-10-26: NO DATA
- 2026-10-27: 45.053561268615724USD
- 2026-10-28: 45.79869427604675USD
- 2026-10-29: 44.77956760902405USD
- 2026-10-30: 44.77956760902405USD
- 2026-10-31: 49.631408853530885USD
- 2026-11-01: 79.72925316314698USD
- 2026-11-02: 78.60615822525025USD
- 2026-11-03: 63.67109132728577USD
- 2026-11-04: 60.776954503250124USD
- 2026-11-05: 60.7445520275116USD
- 2026-11-06: 60.776954503250124USD
- 2026-11-07: 78.60615822525025USD
- 2026-11-08: 63.67109132728577USD
- 2026-11-09: 60.87414056243897USD
- 2026-11-10: 63.67109132728577USD
- 2026-11-11: 60.87414056243897USD
- 2026-11-12: 60.86334116172791USD
- 2026-11-13: 60.83094723320008USD
- 2026-11-14: 60.86334116172791USD
- 2026-11-15: 60.87414056243897USD
- 2026-11-16: 60.86334116172791USD
- 2026-11-17: 60.87414056243897USD
- 2026-11-18: 63.67109132728577USD
- 2026-11-19: 60.7985490310669USD
- 2026-11-20: 60.7985490310669USD
- 2026-11-21: 60.7985490310669USD
- 2026-11-22: 60.7985490310669USD
- 2026-11-23: 60.97133516883851USD
- 2026-11-24: 64.51341894111634USD
- 2026-11-25: 66.9431986289978USD
- 2026-11-26: 63.67109132728577USD
- 2026-11-27: 66.9431986289978USD
- 2026-11-28: 60.7985490310669USD
- 2026-11-29: 63.67109132728577USD
- 2026-11-30: 62.709978852844245USD
- 2026-12-01: 63.67109132728577USD
- 2026-12-02: 63.67109132728577USD
- 2026-12-03: 65.13975854072571USD
- 2026-12-04: 60.7985490310669USD
- 2026-12-05: 63.67109132728577USD
- 2026-12-06: 63.67109132728577USD
- 2026-12-07: 60.7985490310669USD
- 2026-12-08: 63.67109132728577USD
- 2026-12-09: 66.9431986289978USD
- 2026-12-10: 63.67109132728577USD
- 2026-12-11: 63.67109132728577USD
- 2026-12-12: 63.67109132728577USD
- 2026-12-13: 63.67109132728577USD
- 2026-12-14: 64.51341894111634USD
- 2026-12-15: 63.67109132728577USD
- 2026-12-16: 63.67109132728577USD
- 2026-12-17: 63.67109132728577USD
- 2026-12-18: 66.9431986289978USD
- 2026-12-19: 63.67109132728577USD
- 2026-12-20: 78.60615822525025USD
- 2026-12-21: NO DATA
- 2026-12-22: 63.67109132728577USD
- 2026-12-23: 63.67109132728577USD
- 2026-12-24: 118.71375636520386USD
La réception est ouverte aux heures suivantes :
- Du lundi au dimanche : de 07 h 00 à 23 h 00
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit et les cartes de débit; espèces non acceptées
- Les chambres insonorisées ne sont pas garanties
- L'hôte n'a pas indiqué si l'hébergement était équipé d'un détecteur de monoxyde de carbone ; pensez à apporter un détecteur portable lors de votre séjour
- L'hôte n'a pas indiqué si l'hébergement était équipé d'un détecteur de fumée
- Pour les massages et les soins spa, les réservations doivent être effectuées en contactant cet appartement avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- Les animaux de compagnie, y compris les animaux d'assistance, ne sont pas acceptés dans cet hébergement.
- Le petit déjeuner préparé sur commande coûte environ 14 USD par adulte et environ 14 USD par enfant.
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Wi-fi gratuit
Ascenseur
Consigne à bagage
Breakfast Available (surcharge)
Concierge Services
Laundry Facilities
Général
Breakfast Available (surcharge)
Smoke-Free Property
Stair-Free Path to Entrance
Not Wheelchair Accessible
Elevator Access (Wheelchair Accessible)
Activités
Mobilier d'extérieur
Rooftop Terrace
Spa Services (on site)
Spa Treatment Room (s)
Services
Ascenseur
Consigne à bagage
Concierge Services
Laundry Facilities
Tours/Ticket Assistance
Well-Lit Path to Entrance
Connexion Internet
Wi-fi gratuit