Is parking available at the hotel?

Nearby parking is available at a fee of CHF 30 per day, located 328 feet away. Reservations are not required.

What are the check-in and check-out times?

Check-in is from 16:00 to 22:00, and check-out is by 11:00. Early or late check-in/check-out may incur additional charges and should be requested at least 24 hours in advance.

Where is the hotel located in relation to local attractions?

The hotel is located a 2-minute drive from Chapel Bridge and 5 minutes from the Swiss Transportation Museum. It is 0.1 miles from Franciscan Church and 0.3 miles from Gameorama.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool, operational from 10:00 AM to 9:00 PM. It is a seasonal outdoor pool.

What are the policies for extra beds or cribs?

Extra beds are available at a fee of CHF 50 per day. Advance request or confirmation is required for extra beds.

Hotel Baslertor

What guests think

Across recent reviews, Hotel Baslertor is praised for its central, walkable location near the river and station, generally clean rooms, and a pleasant pool area, with recurring notes about limited amenities and inconsistent or absent air conditioning.

Room size ranges from spacious family rooms and terraces to smaller spaces, with comfortable beds and generally quiet interiors, though some furnishings feel basic or a bit tired. Service is widely described as helpful, with smooth check-in and proactive problem-solving, but front desk presence can be limited and there are a few negative encounters. The outdoor pool and hot tub are appreciated yet may close earlier seasonally, and there is no on-site breakfast though nearby cafes are convenient. Expect a simple, well-located base with dependable comfort and some trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Outdoor pool and hot tub are positives; several guests found them clean and enjoyable, though seasonal hours and occasional early closure disappointed some. AC varies by room, with multiple mentions of no AC or small/noisy units; fans were sometimes provided.

Related guest reviews

8

Nikki

15 Jul 2025

·

Stayed 2 nights

Our stay was great. The room was close to everything and had AC.

10

Anthony

30 Aug 2025

·

Stayed 1 night

We loved the area the hotel was in. It was so close to the river and so many beautiful buildings and amazing restaurants and cafes. The pool was also a highlight, very clean and well maintained. The rooms were clean and spacious, and we especially loved the window seats and double windows!

10

Bogumila

4 Jul 2025

·

Stayed 1 night

The hotel and staff were great. Friendly and helpful. Hotels.com made two reservations for us when I only needed one. When i called Hotels.com they did not help and I was charged twice. I worked with the staff at the front desk and they were able to sell the extra room and refunded me. Hotel pool was very nice.

6

Jody

10 Oct 2023

·

Stayed 2 nights

Location was very good. The room was “tired” but fairly clean. Bring your own toiletries: only hand sanitizer in a dispenser by the sink and liquid soap in the bathtub dispenser. The pool and hot tub were closed for the season, earlier than was indicated in the information provided at booking, one of the reasons for making this choice. We only saw the desk attendant once at check in, otherwise we came and went without seeing a soul.

10

Hannah

24 Aug 2025

·

Stayed 2 nights

Really helpful staff everything you would need for a stay- pool was fab!

4

Kenneth

18 Aug 2023

·

Stayed 2 nights

Was “upgraded “ to a room with no air conditioning. Not the most comfortable stay in mid-August.

8

Stephanie

25 Jun 2022

·

Stayed 1 night

Well located hotel, room was clean and comfortable. Only issue would be that jacuzzi and pool area was supposed to close at 11pm (hours stated all arround) and closed at 10pm.

8

Atul

27 Aug 2025

·

Stayed 1 night

Great property just 5 min walk away from shopping and main dinning area but still in a very quiet zone. Property had pool and outside sit down area which is very nice. One of the rare property in Swiss which provided both AC ( small but working ), fan and elevator. Rooms are on the small side specially of travelling with kids but were ok for shorter stay.

8

Regina

2 Jun 2024

·

Stayed 2 nights

Boa localização, com comércio próximo. Piscina climatizada. Indicamos, mas o assoalho fazia barulho

Translate

10

Graeme

11 Aug 2025

·

Stayed 1 night

The location is excellent, easy walk to everything. The beds were comfortable and the pool area was good; the whole hotel was clean and the staff friendly. The only thing to note in summer is the rooms don't have AC and it can get hot; there were fans provided which worked well.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Most reviews describe the hotel and rooms as clean or very clean, with occasional praise for well-maintained pool areas. A few reports cite issues like bathroom odors, mold, or generally worn/grubby areas.

Related guest reviews

10

Anthony

30 Aug 2025

·

Stayed 1 night

We loved the area the hotel was in. It was so close to the river and so many beautiful buildings and amazing restaurants and cafes. The pool was also a highlight, very clean and well maintained. The rooms were clean and spacious, and we especially loved the window seats and double windows!

6

Jody

10 Oct 2023

·

Stayed 2 nights

Location was very good. The room was “tired” but fairly clean. Bring your own toiletries: only hand sanitizer in a dispenser by the sink and liquid soap in the bathtub dispenser. The pool and hot tub were closed for the season, earlier than was indicated in the information provided at booking, one of the reasons for making this choice. We only saw the desk attendant once at check in, otherwise we came and went without seeing a soul.

10

steve

5 Jan 2025

·

Stayed 3 nights

Clean. Staff were helpful. Close to all attractions.

2

Hanoze

19 Oct 2023

·

Stayed 2 nights

Absolutely the worst hotel (I don’t even call this a Hotel - more like Hostel) This “Hotel” was not clean at all - the carpet and Bathroom had MOLD - bad smell / horrible service !

8

Alejandro

26 Apr 2025

·

Stayed 1 night

Muy bien ubicado, es austero pero muy bien para el precio. Las cortinas del cuarto no cerraban por completo. El baño limpio pero tenia olor fuerte a orina

Translate

10

Graeme

11 Aug 2025

·

Stayed 1 night

The location is excellent, easy walk to everything. The beds were comfortable and the pool area was good; the whole hotel was clean and the staff friendly. The only thing to note in summer is the rooms don't have AC and it can get hot; there were fans provided which worked well.

4

Linard

28 Oct 2023

·

Stayed 1 night

Alt und schmuddelig

Translate

10

Christina

27 Sept 2025

·

Stayed 2 nights

The room was very clean, beds were comfortable, and the staff made check in very easy. The hotel is in a great location to get around the city. Would highly recommend!

10

arely

21 May 2025

·

Stayed 1 night

Nos gusto mucho el hospedaje, en buena zona, super limpio y en recepcion te atienden super bien, lo disfrutanos mucho el hospedaje

Translate

10

rely

24 Dec 2025

·

Stayed 3 nights

Great location, clean and great value.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Room sizes range from large family rooms and terrace options to smaller spaces; beds are comfortable and many note quiet rooms. Features are basic and some furnishings feel dated, with occasional creaky floors.

Related guest reviews

10

John

21 May 2025

·

Stayed 2 nights

We had a double with a wonderful terrace. The pool looked great, although we didn’t swim. The hotel’s location is perfect, in the middle of Lucerne’s old town. Rooms were very quiet.

10

Richard

30 Jan 2023

·

Stayed 1 night

Easy location from the train station and just a quick stroll into the old town. Right by the river. Worked well for me. Reception team was super friendly. Good size room, basic features..but that was fine for me. I will come back.

8

Kim

11 Oct 2025

·

Stayed 2 nights

GREAT location - we had a very large room and a great stay!

6

Jody

10 Oct 2023

·

Stayed 2 nights

Location was very good. The room was “tired” but fairly clean. Bring your own toiletries: only hand sanitizer in a dispenser by the sink and liquid soap in the bathtub dispenser. The pool and hot tub were closed for the season, earlier than was indicated in the information provided at booking, one of the reasons for making this choice. We only saw the desk attendant once at check in, otherwise we came and went without seeing a soul.

8

Atul

27 Aug 2025

·

Stayed 1 night

Great property just 5 min walk away from shopping and main dinning area but still in a very quiet zone. Property had pool and outside sit down area which is very nice. One of the rare property in Swiss which provided both AC ( small but working ), fan and elevator. Rooms are on the small side specially of travelling with kids but were ok for shorter stay.

8

Gunjan

29 Aug 2022

·

Stayed 2 nights

Great location. Close to the station and waterfront. The room size was big. Cons: the AC kept turning off and on all night. Also, hotels.com said the checkout as 11 AM but the hotel said it was 10 AM.

8

Regina

2 Jun 2024

·

Stayed 2 nights

Boa localização, com comércio próximo. Piscina climatizada. Indicamos, mas o assoalho fazia barulho

Translate

10

Graeme

11 Aug 2025

·

Stayed 1 night

The location is excellent, easy walk to everything. The beds were comfortable and the pool area was good; the whole hotel was clean and the staff friendly. The only thing to note in summer is the rooms don't have AC and it can get hot; there were fans provided which worked well.

8

Monika

10 Jul 2025

·

Stayed 1 night

Mycket vacker stad. Perfekt, lugnt läge på boendet. Vi bodde i familjerum med gott om plats för 5 personer.

Translate

10

Reena

14 Jun 2025

·

Stayed 2 nights

Nice hotel, comfortable beds. Room.had all facilities

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly and helpful, with smooth check-in and proactive assistance (including resolving booking issues). However, the front desk is sometimes unmanned and there are isolated reports of discourtesy or poor service.

Related guest reviews

10

Sarisa

15 Mar 2023

·

Stayed 3 nights

Overall, the hotel is very nice and the price is affordable. I stayed here for 6 nights and I love it. Moreover, the front desk staff and service here is excellence especially the gentlemen who help me and sort out the extension of my stay.

10

Brigeen

27 Sept 2025

·

Stayed 1 night

Super helpful staff

10

Timothy

17 Sept 2024

·

Stayed 1 night

Front desk staff was friendly and amazing. 10 minute walk from the train station. Nice area.

8

Bernardo

5 Jun 2022

·

Stayed 1 night

Me gustó mucho la posición del hotel, por la relación posición-precio. Tienes cerca todo. No me gustó la falta de servicios (no hay frigobar, el aire acondicionado rumoroso, la recepción está siempre vacía a menos que hables por teléfono para que vayan: además es peligroso). Que tengas que pagar 10 francos por dejar tu maleta tras el check-out. La señora que me entregó la maleta al final de la estadía fue súmante descortés y antipática.

Translate

10

Bogumila

4 Jul 2025

·

Stayed 1 night

The hotel and staff were great. Friendly and helpful. Hotels.com made two reservations for us when I only needed one. When i called Hotels.com they did not help and I was charged twice. I worked with the staff at the front desk and they were able to sell the extra room and refunded me. Hotel pool was very nice.

10

Royne

26 May 2024

·

Stayed 4 nights

the staff was extremely helpful and the location was perfect just one block off of the river.The coffee house across the street was perfect and the Restaraunts in the area were great.We attended a Mass/Concert ath the church just a block away and were hyelped by the desk staff to find out various details. Overall I would recomend this hotel to anyuone..

10

Judith

7 Sept 2025

·

Stayed 1 night

A great location! A short walk from the train station, dining, shopping, and sights. Convenient checkin and early morning checkout. Very friendly and helpful staff!

6

Jody

10 Oct 2023

·

Stayed 2 nights

Location was very good. The room was “tired” but fairly clean. Bring your own toiletries: only hand sanitizer in a dispenser by the sink and liquid soap in the bathtub dispenser. The pool and hot tub were closed for the season, earlier than was indicated in the information provided at booking, one of the reasons for making this choice. We only saw the desk attendant once at check in, otherwise we came and went without seeing a soul.

2

Hanoze

19 Oct 2023

·

Stayed 2 nights

Absolutely the worst hotel (I don’t even call this a Hotel - more like Hostel) This “Hotel” was not clean at all - the carpet and Bathroom had MOLD - bad smell / horrible service !

10

Christina

27 Sept 2025

·

Stayed 2 nights

The room was very clean, beds were comfortable, and the staff made check in very easy. The hotel is in a great location to get around the city. Would highly recommend!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Consistently praised central location near the river, old town, shopping, and the train station; most sights are walkable. Some also note the area is quiet despite the proximity to attractions.

Related guest reviews

10

Timothy

17 Sept 2024

·

Stayed 1 night

Front desk staff was friendly and amazing. 10 minute walk from the train station. Nice area.

10

Richard

30 Jan 2023

·

Stayed 1 night

Easy location from the train station and just a quick stroll into the old town. Right by the river. Worked well for me. Reception team was super friendly. Good size room, basic features..but that was fine for me. I will come back.

8

Kim

11 Oct 2025

·

Stayed 2 nights

GREAT location - we had a very large room and a great stay!

10

Judith

7 Sept 2025

·

Stayed 1 night

A great location! A short walk from the train station, dining, shopping, and sights. Convenient checkin and early morning checkout. Very friendly and helpful staff!

10

Jae Joon

4 Oct 2025

·

Stayed 1 night

Perfect location and very nice place to stay.

8

Rick

6 May 2025

·

Stayed 2 nights

Decent room. Great location. Walkable distance to the old town and train station, even with luggage.

8

Atul

27 Aug 2025

·

Stayed 1 night

Great property just 5 min walk away from shopping and main dinning area but still in a very quiet zone. Property had pool and outside sit down area which is very nice. One of the rare property in Swiss which provided both AC ( small but working ), fan and elevator. Rooms are on the small side specially of travelling with kids but were ok for shorter stay.

10

Graeme

11 Aug 2025

·

Stayed 1 night

The location is excellent, easy walk to everything. The beds were comfortable and the pool area was good; the whole hotel was clean and the staff friendly. The only thing to note in summer is the rooms don't have AC and it can get hot; there were fans provided which worked well.

10

Christina

27 Sept 2025

·

Stayed 2 nights

The room was very clean, beds were comfortable, and the staff made check in very easy. The hotel is in a great location to get around the city. Would highly recommend!

10

rely

24 Dec 2025

·

Stayed 3 nights

Great location, clean and great value.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

No on-site breakfast is available, and in-room drink or coffee amenities are limited. Guests relied on nearby cafes and restaurants.

Related guest reviews

10

Anthony

30 Aug 2025

·

Stayed 1 night

We loved the area the hotel was in. It was so close to the river and so many beautiful buildings and amazing restaurants and cafes. The pool was also a highlight, very clean and well maintained. The rooms were clean and spacious, and we especially loved the window seats and double windows!

10

Bodil

15 Jul 2022

·

Stayed 1 night

Bra läge och väldigt trevligt med pool att svalka sig vid. Ingen frukostmöjlighet men i övrigt väldigt prisvärt

Translate

10

Royne

26 May 2024

·

Stayed 4 nights

the staff was extremely helpful and the location was perfect just one block off of the river.The coffee house across the street was perfect and the Restaraunts in the area were great.We attended a Mass/Concert ath the church just a block away and were hyelped by the desk staff to find out various details. Overall I would recomend this hotel to anyuone..

10

Judith

7 Sept 2025

·

Stayed 1 night

A great location! A short walk from the train station, dining, shopping, and sights. Convenient checkin and early morning checkout. Very friendly and helpful staff!

6

mark

18 Sept 2022

·

Stayed 2 nights

Lovely location and spacious room but no breakfast, no kettle, no amenities to make the room comfortable.

8

Jen chih

4 Jul 2024

·

Stayed 2 nights

熱水水溫不穩定，環境便利、附近飲食方便。

Translate

8

Atul

27 Aug 2025

·

Stayed 1 night

Great property just 5 min walk away from shopping and main dinning area but still in a very quiet zone. Property had pool and outside sit down area which is very nice. One of the rare property in Swiss which provided both AC ( small but working ), fan and elevator. Rooms are on the small side specially of travelling with kids but were ok for shorter stay.

4

Marcia

25 Mar 2023

·

Stayed 2 nights

We traveled in March. This hotel has potential to be great but it’s missing simple things that could make a traveler feel comfortable. They had no coffee maker in the room, nor even in the lobby. Everything in the near vicinity was outrageously priced. There are signs in the room saying you are not allowed to even eat in your room which is ridiculous! “Due to hygiene reasons?? Give me a break, do it if you want to risk a 100$ fine! I will not return to this hotel based on the cost and what was received.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9 $142	10 $166	11 $192	12 $218	13 $211	14 $175
15 $152	16 $158	17 $159	18 $166	19 $282	20 $203	21 $199
22 $152	23 $170	24 $196	25 $170	26 $216	27 $202	28 $200
29 $173	30 $176

Su	Mo	Tu	We	Th	Fr	Sa
		1 $194	2 $275	3 $198	4 $222	5 $243
6 $206	7 $206	8 $206	9 $206	10 $204	11 $216	12 $216
13 $215	14 $206	15 $206	16 $206	17 $204	18 $223	19 $245
20 $216	21 $195	22 $214	23 $230	24 $255	25 $245	26 $245
27 $220	28 $235	29 $235	30 $235	31 $353

Hotel Baslertor

About this property

Location

Room options

Deluxe Double Room

Triple Room

Room For 8 People

Quintuple Room

Double Room

Basic Double Room

Quadruple Room

Guest reviews of Hotel Baslertor

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Baslertor

Prices for upcoming dates