The Kings Arms and Royal Hotel, Godalming, Surrey - The Coaching Inn Group

Its a great hotel with some great staff but completely let down by its restaurant. The positives are that this is a lovely and comfortable hotel and oozes history. Our room was very nice and comfy and we slept well. However.... The restaurant manager on our visit was scruffy and did not tuck his shirt in. He didnt ask about allergies and didnt ask if our food was ok. The waitress seemed very inexperienced, did the basics and also did not ask if our food was ok. We paid a reasonably high price for a cumberland sausage + mash meal and a gourmet steak and ale pie meal. The sausage tasted cheap though there was plenty of it, it was no better than a standard supermarket sausage and was not a cumberland. My wifes meal was worse. Vegetables were practically uncooked and hard. The pie was awful. Bullets of steak too hard to chew and plastic pastry. She ate two mouthfuls so 90% was left on the plate. Nothing was said when our plates were collected and it was obvious we didnt like the food. We did not have the confidence to try the breakfast in the morning. However the breakfast manager was a lovely lady and was upset we had a bad meal so did not charge us. There is better food and service at wetherspoons a few doors down the street for half the price. We went there for breakfast. Not fancy but hit the mark. However I would stay in the hotel again as it is a lovely place but maybe book one of the nice restaurants in town as there is plenty of choice.

Lovely old hotel with good pub too.

AMAZING staff, lovely building, generally a lovely start. Outside area was a bit grotty though with sticky tables, napkins and cigarette butts on the floor.

The Kings Arms is a charming property with very helpful staff, they were all fantastic throughout my whole stay. There are lots of shops and restaurants around and Godalming is a lovely town full of character.

An old coaching inn rather than a hotel. Accommodation area dated. Room was small with big bathroom, well equipped but needed updating. Shower was broken. Certainly not the claimed 4 stars. Bar was pleasant and the breakfast good, spoilt by overcooked eggs. Staff very helpful. Very limited parking, max 4 spaces, which seemed to be permanently full.