Name: Hampton Inn New Albany Louisville West
Address: 411 W Spring Street, New Albany, Indiana, United States of America, New Albany, Indiana, US
Price range: $104–$202 per night
Rating: 8.33

What guests think

At Hampton Inn New Albany Louisville West, travelers often highlight comfortable rooms, friendly staff, and a hot breakfast, with a convenient location near I-64 for easy access to Louisville and nearby dining.

Common drawbacks include recurring pool closures or maintenance, occasional elevator problems, and some front-desk delays or reservation mix-ups. Housekeeping can be request-only or inconsistent, and several guests mention firm mattresses, noisy or hard-to-control in-room AC, and problem window shades. Overall, expect a convenient, generally clean stay with good value, but check pool status and room details if those matter to you.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed: the pool is frequently closed or under maintenance, and guests report elevator outages or having only one elevator. Pet-friendly stays are noted by several travelers.

Related guest reviews

4

Erika

Jul 28, 2025

·

Stayed 1 night

I’m tired of reserving rooms at properties with a pool specifically for the pool and it’s closed or under maintenance.

10

Robert

Sep 26, 2025

·

Stayed 1 night

Been here before. Great place, and convenient to restaurants in town. Plenty of parking, felt safe.

6

Micheal

Jun 9, 2025

·

Stayed 2 nights

Everything about the room was wonderful, but the pool did not have water, so it was closed. We had our grandchildren with us and they were wanting to go swimming. Nothing on the website about it being closed. They should at least let you know when you check in.

10

Kym

Mar 7, 2024

·

Stayed 1 night

We travel through here all the time, but this was the first time we stayed at this location. We travel with a little pup and we didn't feel like we were put in a different type of room or frowned at when we said we had her with us. The staff was very friendly, everything was clean, bed comfy (I've never had great luck with those squishy pillows though), and the breakfast area and food were great. Not much for fast food in the area, but there is a Waffle House across the street if you are in a pinch. All in all, it was an enjoyable stay, and we definitely will be staying here the next time we drive through... PS - Molly's mom was really friendly.

6

Lynda

Mar 15, 2025

·

Stayed 2 nights

Very nice hotel. Good location,but only one elevator for 5 floors of rooms. No one at front desk when we arrived, when he appeared 8 minutes later no apology. Therefore poor check in. Room not serviced during our stay

6

Jim

Jun 3, 2023

·

Stayed 1 night

Just okay. Stayed early June and booked partially for the outdoor pool . . . which was not operational.

4

Lisa

Jul 22, 2025

·

Stayed 1 night

I was not too happy when I got there. The elevators were out and my room was on the fourth floor. They did not offer me a different room I had to ask for it told them I could not walk up four flights of steps they did give me a different room. Pool was not working.

10

hello

Aug 12, 2024

·

Stayed 2 nights

It was pet friendly and the pool area was clean ,room was clean and quiet.The breakfast was good.

8

william

Oct 9, 2023

·

Stayed 1 night

Nice and clean. Convenient to gas and eating. Only complaints is one elevator and the ice machine on our floor were not working

8

Shayleen

Sep 23, 2024

·

Stayed 4 nights

So disappointed in the pool being closed during our trip full of hot, sunny days. Otherwise this was a great hotel!!

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Cleanliness

Many reviews praise very clean rooms and public areas. However, several report lapses such as rooms not serviced without request, dirty fixtures or bedding, and readiness issues at check-in.

Related guest reviews

10

Brian

Feb 28, 2026

·

Stayed 1 night

Great room, clean, and breakfast was really good with selection and quality!

4

Natasha

Sep 28, 2025

·

Stayed 2 nights

Was not informed that room is only serviced upon request during check-in. Had no towels so went to the front desk to get towels and they were out. Also breakfast was very mediocre. Potato’s were half cooked and raw. Did not bother eating it the second day of the stay.

10

Ron

Jun 15, 2025

·

Stayed 1 night

Our room was clean, comfortable, and quiet. No problems. Front desk was welcoming and friendly.

10

Ross

Nov 17, 2025

·

Stayed 1 night

Clean room! Helpful staff!

10

Teresa

Feb 22, 2025

·

Stayed 1 night

Nice clean room.

4

Haley

Feb 24, 2025

·

Stayed 1 night

My room was not properly cleaned. Washcloths from previous guests were left in the room. Bedding did not seem to be changed at all. There was hair all over the bedding from previous guests. The floors had not been swept. When I requested to move rooms because of the lack of cleanliness the staff did not apologize or ask any questions about the state of the room. I did not receive any compensation for the inconvenience. Photos are deceiving when it comes to the state of the facility and breakfast options available.

6

Todd

Sep 1, 2025

·

Stayed 2 nights

Window covers were torn air controls on wall didnt do anything Vent in bathroom covered in dust Toilet seat halfway secured basically broken off Shower tract dirty and globs of hair in drain Both elevators certification were expired Breakfast was good and staff were courteous

2

Karen

May 19, 2025

·

Stayed 3 nights

I had a 3 night stay. I made the reservations a few months earlier and they got the reservation wrong. More importantly, however, they never cleaned the room or brought fresh towels. We got in at 10:30 pm and that was the last time we saw a bed made, rooms cleaned, or towels provided. Terrible service when I inquired. Just didn’t care. I would never recommend this hotel or any Hampton Inn due to this experience.

4

Stephen A

Jun 18, 2025

·

Stayed 3 nights

Upon arriving tolite seat coming off, stained beding, breakfast not good, three day stay and only received fresh towel once.

10

Sabrina

Nov 17, 2025

·

Stayed 2 nights

Stay was perfect! Friendly staff, very clean

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Rooms

Guests find rooms comfortable and often updated or quiet, though some feel compact. Recurring issues include firm beds, under-window AC units that are noisy or blow onto the bed, and broken or ineffective blackout shades.

Related guest reviews

8

Richard

Apr 9, 2024

·

Stayed 2 nights

The electric window shade was torn and broken. Luckily, the window sill was wide enough to place the chair seat cushions in the window so people couldn't see me walking around naked.

4

Robert

Aug 1, 2025

·

Stayed 1 night

The AC thru the wall unit beneath the window was so noisy we could sleep with it on! Our room was right across from the elevator so once again there noise and voices of those getting on & off. We would probably stay there again just not that room.

10

Katie

Dec 16, 2024

·

Stayed 2 nights

Blind didn't roll up Couldn't enjoy daylight

10

Mark

Jun 23, 2024

·

Stayed 1 night

Two issues with this property and one of the two is mostly on me. If you visit This property request a room on the right side of the building as highway noise images sleeping rough. Secondly the AC unit does not have a constant fan option. This white noise would cover much of the highway noise and keeps the unit from “clunking” on and off

8

Teri

Dec 30, 2024

·

Stayed 1 night

Location was convenient. Room was very nice. I didn't like the mattress, it was to hard for me. .

8

Paul

Jan 12, 2026

·

Stayed 1 night

Clean and bed was good. Very quiet.

6

Jillian

Oct 2, 2025

·

Stayed 1 night

The clerk at check-in was nice enough, but not what I would call customer-service-oriented. He did not seem very knowledgeable about the area and seemed more concerned with his personal life than our stay/questions. Usually, we find Hampton Inns a "cut above" other similar hotels, but this one was a little disappointing. The lobby area and breakfast area were nice and clean. I appreciated the ice water and cookies at the front desk. However, once we started heading to our room, the hotel took on a different feel. The carpet in the hallway showed visible dirt (or mud that they had tried to clean, but had turned the carpet brown) and the rooms' doors had streaks/marks. Everything was gray, so it just seemed a little bleak. Our room was OK ~ clean with attempts at updates, but it felt a little musty and more cramped than other Hampton Inns I've stayed at.

10

Deborah

Oct 28, 2025

·

Stayed 2 nights

We had a great stay. Our room was clean. The furniture is definitely starting to show its age. The bed was comfortable. And the breakfast was enough to satisfy.

6

Ron

Nov 16, 2025

·

Stayed 1 night

Our stay was pleasant, and the room with two queen beds was comfortable, though on the smaller side. The only issue we encountered was with the air conditioning unit, which is located directly under the windows and blows air straight onto the beds. Unfortunately, there’s no way to adjust the airflow, which makes it uncomfortable—especially for whoever is sleeping in the bed closest to the unit.

8

Tanya

Sep 29, 2025

·

Stayed 3 nights

I had to switch rooms after unpacking & then discovering my original room did not have blackout shades, just the light somewhat see through shade. The lights outside would've definitely disrupted sleep. Staff was accommodating and found another room for me close by. I also had repeated issues connecting to the WiFi on my phone (laptop was fine). I think a mat in the tub would be good to prevent slipping. Otherwise, it was a good experience. Appreciated the breakfast.

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Service

Staff are frequently described as friendly, welcoming, and helpful, with many smooth stays. Still, multiple guests experienced front-desk delays, rude interactions, wrong room assignments, or reservation errors.

Related guest reviews

10

sherry

Mar 26, 2024

·

Stayed 1 night

Friendly check-in. Rooms were very clean and comfortable. Breakfast was good. Check out easy.

10

Lisa

Apr 3, 2025

·

Stayed 1 night

Traveled during storm seaon and staff was very helpful during a Tornado incident in keeping us safe and informed

4

Matthew

May 7, 2023

·

It took us 30 minutes to get checked in because the person on duty decided to train someone with our checkin and what should have been 5 minutes took 30

10

Toby

Jan 13, 2026

·

Stayed 1 night

All of the staff was very friendly

6

Jillian

Oct 2, 2025

·

Stayed 1 night

The clerk at check-in was nice enough, but not what I would call customer-service-oriented. He did not seem very knowledgeable about the area and seemed more concerned with his personal life than our stay/questions. Usually, we find Hampton Inns a "cut above" other similar hotels, but this one was a little disappointing. The lobby area and breakfast area were nice and clean. I appreciated the ice water and cookies at the front desk. However, once we started heading to our room, the hotel took on a different feel. The carpet in the hallway showed visible dirt (or mud that they had tried to clean, but had turned the carpet brown) and the rooms' doors had streaks/marks. Everything was gray, so it just seemed a little bleak. Our room was OK ~ clean with attempts at updates, but it felt a little musty and more cramped than other Hampton Inns I've stayed at.

10

Iliana

Sep 21, 2025

·

Stayed 3 nights

Clean rooms and friendly staff, easy check-in and out process

6

Nicole

Jun 29, 2025

·

Stayed 1 night

Front desk checked someone else into our room initially so took about 20 minutes for them to figure out what they did, after arguing with me for a few minutes that we didn’t have a reservation.

10

pamela

Mar 6, 2025

·

Stayed 2 nights

The front desk staff were fantastic! Especially the young man who welcomed us. He was accommodating, respectful and genuine.

6

Jennifer

Nov 21, 2025

·

Stayed 1 night

The room was fine but there was no one at the desk to check us in and no way to notify someone that we were there. Waited longer than we would expect for someone to come to the desk.

4

Leeann

Aug 18, 2024

·

Stayed 1 night

Absolutely the worst start to a stay at a Hampton Inn ever. The guy who checked me in was the rudest employee I have ever encountered at a Hampton. I booked on Hotels.com and arrived to check in. There were 2 guys checking in when I arrived. The employee finished up with them then walked away without a word (while he was gone, the guys raided the small store area without paying for anything. The employee came back and another young man paid for his snacks. Then I asked to check in and he asked for my ID and form of payment. I told him I had prepaid online and he rolled his eyes. He asked for a card for a deposit and I asked could I just pay a cash deposit because at another hotel, an employee had stolen $300 from my card. I offered up to a $500 cash deposit. He said no, so I handed him my card and he disappeared behind a door for several minutes. When he came back, I asked why he had taken my card to another room for several minutes and told him I was not comfortable with that. He said if I wanted a manager, I could complain in the morning. A couple behind me were incredulous that he was so rude I asked him why he was being so rude to me and he again invited me to complain in the morning to a manager. I will be canceling this card in the morning, as I still don't know why he disappeared with my card. He finally handed me 1 key card and didn't even tell my room number, directions to anything, etc.

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Location

Conveniently just off I-64 with quick access to Louisville and a short drive or walk to New Albany dining. Some guests report highway noise and occasional concerns about the immediate area or lighting.

Related guest reviews

6

Alecia

May 10, 2025

·

Stayed 2 nights

The beds were uncomfortable, pool was not open/operating (it was the beginning of May so maybe they don't open it until later). The area outside is extremely noisy, hotel sits right off the highway & you can hear all the road noise, so don't expect to sleep past 6am (even with the ac on). There's no happy medium with the ac, you're either stuffy & humid or freezing. The breakfast was decent but the attendant was very rude. The roads around the hotel are one way so it makes it a little inconvenient getting in & out. If ever in the area again, I would go elsewhere. The AM front desk attendant was very nice & helpful.

10

Matthew

Aug 9, 2025

·

Stayed 2 nights

The rooms looked brand new & very clean. Bathroom was spacious. The hallway looked dated but the room was great. Very close to minor league stadium, airport & college.

8

Jeffery

May 21, 2025

·

Stayed 1 night

Not much in the area within walking distance for entertainment or resaurants

8

Catherine

Aug 20, 2025

·

Stayed 1 night

Perfect overnight stay. Good location - we walked 10 minutes to a very nice brew pub for dinner. Comfortable beds & nice breakfast.

10

kristina

Jun 18, 2024

·

Stayed 1 night

Staff were friendly and accommodating. We were driving a classic car, they were able to move our room so we could see the car out our window. The breakfast was good, and area was very nice. Cute downtown area in a walkable distance, with a couple nice restaurants, and ice cream shop.

10

Joshua

Jun 16, 2024

·

Stayed 1 night

Easy on/ off access to Louisville and much more affordable!

10

Kim

Jan 13, 2025

·

Stayed 1 night

Right off the interstate. Very convenient

4

Heather

Aug 2, 2024

·

Stayed 1 night

The room is fine. However, when we got there, a homeless man was posted up outside the doors for hours. When it turned dark, half of the parking lot lights did not work. There were several people out drinking in front of the building until 2 am. We went to the front desk and asked if they do anything about the security concerns. The staff said it is fine and police are near. The breakfast in the morning included an egg mash casserole. It was undercooked. I have stayed at A LOT of Hamptons. I would NEVER recommend staying here to anyone. It needs to be sold to another company or they need to get their act together.

8

Alice

Nov 29, 2025

·

Stayed 2 nights

Very convenient location for us. We were in town for two days visiting family. We only slept at the facility and had a good experience.

10

Marianna

Oct 9, 2023

·

Stayed 3 nights

Hampton Inn in New Albany is a great alternative to the more expensive hotels in downtown Louisville and access to Louisville is quick and easy in I-64. The property is very clean and service with a smile.

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Dining

Breakfast often earns praise for being hot, varied, and better than average. Others found it mediocre or understocked at times, with items occasionally undercooked or unavailable late.

Related guest reviews

10

Brian

Feb 28, 2026

·

Stayed 1 night

Great room, clean, and breakfast was really good with selection and quality!

10

Tami

May 12, 2025

·

Stayed 2 nights

This is one of the nicest hotels I've stayed at. The building is in excellent condition, and our room is as nice as the pictures show. The whole room was clean, and the lobby was very nice and well lit. Breakfast was hot and delicious, and both days had good options. If I travel to Louisville again I would definitely stay here!

10

Jason

May 12, 2025

·

Stayed 1 night

This was a very nice Hampton Inn. The traffic was a little noisy in the late evening, but either it settled down or was insignificant after we fell asleep, since it never woke us up. The breakfast was disappointing; signs in the breakfast area indicated eggs, omelets, and biscuits, none of which were on hand. There were greasy fried tater tots, two types of sausage, some yogurt, some cereal, some fruit, pastries, and waffles. If you don't eat pork and you're trying not to sugar up first thing, it was quite limited. But the hotel itself was nice, clean, and staff were friendly.

10

Brian

Jul 9, 2024

·

Stayed 1 night

Nice overnight stay. Hotel appears fairly new and rooms were clean and comfortable. Better than normal breakfast.

10

Nicole

May 5, 2025

·

Stayed 2 nights

The location is next to the interstate, making it easy to get back and forth to Louisville. We did go down late for breakfast the first morning and they were out of pretty much everything, including coffee and the front desk attendent was on his phone and not empathetic about the situatuon

4

Natasha

Sep 28, 2025

·

Stayed 2 nights

Was not informed that room is only serviced upon request during check-in. Had no towels so went to the front desk to get towels and they were out. Also breakfast was very mediocre. Potato’s were half cooked and raw. Did not bother eating it the second day of the stay.

8

Charles

Dec 1, 2024

·

Stayed 2 nights

Needs better breakfast options

10

Deborah

Mar 27, 2023

·

Stayed 2 nights

Had a great stay. Staff was super friendly. Also the breakfast was very nice each day. I would stay here again.

8

David

Oct 12, 2025

·

Stayed 2 nights

Hotel was great for our three days in New Albany this week. Breakfast was better than the normal hotel buffet. Festival nearby was walkable and had great restaurants. The only issue during our stay that reduced the rating was the fire alarms going off and waking us up at 11:45 PM and everyone being evacuated out of the hotel until approximately 12:30AM when the hotel was released for reentry by the fire department.

10

Patricia

Nov 17, 2025

·

Stayed 2 nights

The room was very clean. Breakfast was great. I liked the fact the food was hot.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$99
February	$101
March	$109
April	$127
May	$112
June	$102
July	$121
August	$102
September	$153
October	$125
November	$105
December	$99

Su	Mo	Tu	We	Th	Fr	Sa
				1 $115	2 $169	3 $120
4 $108	5 $106	6	7	8	9	10 $138
11 $104	12 $106	13 $106	14 $106	15 $106	16 $106	17 $106
18 $106	19 $117	20	21	22	23	24
25 $106	26 $110	27	28 $110	29 $110	30 $110	31

Hampton Inn New Albany Louisville West

Prices for Hampton Inn New Albany Louisville West

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible (Roll-In Shower)

Suite, 1 King Bed, Accessible

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Studio, 1 King Bed, Refrigerator & Microwave (Wet Bar)

Room, 2 Queen Beds, Accessible (Hearing)

Suite, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub

Room, 2 Queen Beds, Refrigerator

Room, 2 Queen Beds, Accessible, Bathtub

Room, 1 King Bed, Refrigerator

Room, 1 King Bed, Accessible (Hearing)

Guest reviews of Hampton Inn New Albany Louisville West

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn New Albany Louisville West

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $128	21 $133	22 $120	23 $145	24 $183	25 $202	26
27 $121	28 $148	29 $122	30 $120