Name: Fairfield Inn & Suites Louisville New Albany IN
Address: 108 Daisy Summit, New Albany, Indiana, United States of America, New Albany, Indiana, US
Price range: $126–$338 per night
Rating: 9.07

What guests think

Across recent reviews, Fairfield Inn & Suites Louisville New Albany IN earns consistent praise for very clean, modern spaces and exceptionally friendly staff, plus a scenic, quiet hilltop location convenient to shopping and Louisville attractions.

Guests find rooms comfortable and often spacious, but a recurring complaint is thin walls and noise from neighboring rooms. Breakfast is generally well liked with decent variety, though several reviewers felt it was basic or underwhelming. Facilities include an indoor pool and fitness room; multiple guests reported the pool water was cold despite expectations of a heated pool. A few noted communication issues around fees or housekeeping frequency, yet most describe a pleasant, reliable stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include an indoor pool and a fitness room. Several reviews report the pool water is cold despite expectations of a heated pool.

Related guest reviews

8

victoria j.

Nov 16, 2024

·

Stayed 3 nights

They should not say "Heated Pool". There is an indoor pool, the water is cold. We asked a Manager & 2 employees if they can heat it and they did not. They seemed overwhelmed and could not grasp the concept of getting that pool heated.

10

John

May 27, 2025

·

Stayed 1 night

Have stayed here multiple times. It's convenient to get around the area visiting families and the amenities are great.

10

Craig

Feb 22, 2024

·

Stayed 1 night

Very cean and accommodating. Pool temp was little cold

10

Adam

Jul 20, 2024

·

Stayed 1 night

Needs dry erase boards in conference rooms

10

Kristen

Aug 1, 2023

·

Stayed 1 night

Very clean. Nice fitness center & saltwater pool. My kids loved it.

10

Elizabeth

Jul 27, 2024

·

Stayed 1 night

This was a beautiful hotel with a wonderful complimentary breakfast! We checked in late and out early due to a medical procedure following day. The beds were VERY COMFORTABLE!!! WISH we could have stayed longer to enjoy it!!! 24-hour coffee and gym!!! The front desk staff was very friendly and helpful!!! 10/10 recommend!

10

Bethany

Jan 15, 2023

·

Stayed 19,367 nights

Friendly staff, clean rooms, nice pool, great location with amazing views…very impressed! Will definitely stay again!

8

GARY

Sep 25, 2023

·

Stayed 2 nights

Pool was very cold for an indoor pool!

10

Tyoato

Jul 19, 2023

·

Stayed 2 nights

Nice hotel with a nice pool!

10

Teona

Sep 28, 2024

·

Stayed 6 nights

This was a very lovely stay! My husband and I were in town for the music festival, so our stay was six nights. There were nice little personal touches, like the TV would say "hello, Teona" and after cleaning our room (which was every other day unless requested), a little note would be left saying "we hope it has been cleaned to your satisfaction" with a signature from the person who took care of it that day. The bed was comfy, though the pillows were on the squishy side. Some more storage for clothes would have been nice since we were there for so long, but it was manageable. The bathroom was well lit, the shower roomy with decent pressure. The vent in our bathroom didn't work, and the room smelled a little mildew-y, probably because of the air conditioner, but we didn't bring it to anyone's attention since we really only slept and showered there. Breakfast was from 0630- 0930 during the week and 0600- 1000 on the weekends. There were waffles with plain and flavored batter. Scrambled eggs which tasted better than the usual box eggs you see at hotels/schools, though the same consistency. Some days there were sausages, other mini quiches. Then your had oatmeal + toppings, juices, coffee/tea, fresh fruit, bagels. We didn't use the pool or workout room (though it was mainly treadmills). There was a great view of Louisville when you looked out from the parking, and the staff was wonderfully at every interaction. I would stay again!

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Cleanliness

Cleanliness draws strong praise across rooms and common areas. A few mentions note stained or rough towels, a humid or musty room, and confusion about reduced housekeeping frequency.

Related guest reviews

8

Sondra

Aug 17, 2025

·

Stayed 1 night

The hotel staff was very friendly and the hotel was very clean. It was nice and quiet as well. The only room for improvement to note the towels were not soft.

10

Amy

May 25, 2025

·

Stayed 2 nights

This is an excellent property, clean, quiet area, friendly staff. And again, clean!!

8

Frederick

Oct 28, 2025

·

Stayed 1 night

The only thing that really was a problem for me was the stains on the towels used to dry off with, If you have a towel that is stained, it needs to come out of rotation. Throw it out

4

James

Dec 1, 2022

·

Stayed 2 nights

Room service is only provided after 3 days. No one told us this so after a long day we returned to a dirty room with no bath towels, coffee and etc. We had to go to the desk for fresh towels, coffee, coffee cups, and toliet paper. Adding insult to injury I was given a garbage bag and asked to bag up our trash. I asked if day 2 was discounted since we had to do the house cleaning and of course NO.

10

Patricia

Aug 6, 2025

·

Stayed 1 night

Very clean. Staff friendly

10

Brian

May 23, 2023

·

Stayed 1 night

Very clean

10

Scott

Jun 20, 2024

·

Stayed 3 nights

This motel was very clean and had a very fresh atmosphere.

10

Alaithia

Jul 28, 2025

·

Stayed 4 nights

Very clean hotel. Breakfast food was good.

10

Lauren

Sep 23, 2025

·

Stayed 5 nights

The room was very clean and welcoming when we arrived. Check in was quick and easy. We were there for 5 nights and the housekeeping cleaned twice and it was so nice coming back to clean room. Very comfortable beds and great size room and bathroom. The staff was very friendly as well. Breakfast in the morning and all of the amenities were added bonus. Would recommend

10

Teona

Sep 28, 2024

·

Stayed 6 nights

This was a very lovely stay! My husband and I were in town for the music festival, so our stay was six nights. There were nice little personal touches, like the TV would say "hello, Teona" and after cleaning our room (which was every other day unless requested), a little note would be left saying "we hope it has been cleaned to your satisfaction" with a signature from the person who took care of it that day. The bed was comfy, though the pillows were on the squishy side. Some more storage for clothes would have been nice since we were there for so long, but it was manageable. The bathroom was well lit, the shower roomy with decent pressure. The vent in our bathroom didn't work, and the room smelled a little mildew-y, probably because of the air conditioner, but we didn't bring it to anyone's attention since we really only slept and showered there. Breakfast was from 0630- 0930 during the week and 0600- 1000 on the weekends. There were waffles with plain and flavored batter. Scrambled eggs which tasted better than the usual box eggs you see at hotels/schools, though the same consistency. Some days there were sausages, other mini quiches. Then your had oatmeal + toppings, juices, coffee/tea, fresh fruit, bagels. We didn't use the pool or workout room (though it was mainly treadmills). There was a great view of Louisville when you looked out from the parking, and the staff was wonderfully at every interaction. I would stay again!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable, modern, and sometimes spacious, with many noting comfy beds and nice views. Recurring downsides include thin walls and neighbor noise, with isolated comments about humidity, low beds, or pillow preferences.

Related guest reviews

8

Deborah

Jun 8, 2025

·

Stayed 2 nights

Our room was VERY humid, to the point where everything felt wet. It wasn't very comfortable and of course we had the noisiest upstairs neighbors. Otherwise, the staff are pleasant and it's usually a great stay.

8

Tricia

Jun 22, 2024

·

Stayed 6 nights

Great stay!! The walls are terribly thin. You can hear EVERYTHING from your neighbors. But!! The hotel is comfortable, safe, in a beautiful location, great water pressure, friendly staff… a great hotel!!

10

Tessa

Sep 30, 2024

·

Stayed 5 nights

Very clean. Nicely decorated.

8

Jeffrey

Nov 26, 2023

·

Stayed 1 night

Beautiful new property. Friendly staff. Only issue was paper thin walls. It was very noisy in our room from individuals in adjacent rooms.

8

Melissa

Mar 21, 2023

·

Stayed 2 nights

I would highly recommend this hotel. Very clean, nice people, good location, the only problem we had was my husband is in wheelchair and the bed was low to the ground and i have back problems and the bed was not firm because had no box springs under it. It was more of a platform bed. That is my only complaint, but when your handicap you sometimes have to go with the flow

10

Don

Jul 1, 2025

·

Stayed 1 night

Nice big rooms.

8

April

Feb 16, 2024

·

Stayed 1 night

Clean and comfortable. The only complaint I have is the walls were thin, the people next door were banging and talking late into the night and we were there for our son’s sporting event and need to get up early the next morning.

10

Ellen

Mar 29, 2025

·

Stayed 1 night

Clean room, comfortable bed. Would stay again.

8

Linda

Jan 17, 2023

·

Stayed 19,373 nights

The property is nice. However the noise from the other rooms was annoying.

6

David

Apr 14, 2024

·

Stayed 2 nights

Good property. New. Pillows are just horrible. Two nights of bad sleep because of cheap pillows.

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Service

Staff are widely described as friendly, professional, and helpful across the front desk and breakfast area. A few guests reported communication issues around fees, pool heating requests, or reduced housekeeping schedules.

Related guest reviews

10

Dave

Sep 29, 2025

·

Stayed 5 nights

We had a great stay. The staff was wonderful and very helpful.

8

victoria j.

Nov 16, 2024

·

Stayed 3 nights

They should not say "Heated Pool". There is an indoor pool, the water is cold. We asked a Manager & 2 employees if they can heat it and they did not. They seemed overwhelmed and could not grasp the concept of getting that pool heated.

10

Sharron

Mar 6, 2024

·

Stayed 1 night

Hotels.com didn't inform the chosen hotel of my reservation. Kudos to Fairfield Inn & Suites by Marriott 108 Daisy Summit, New Albany, IN 47150 for resolving a room for me after they cross referenced my Hotels.com original receipt. Had there not been a room available, I could have been OUT OF LUCK. Thank you Fairfield for helping me realize some 3rd party sources are questionable. Now a confirmed location only customer.

4

James

Dec 1, 2022

·

Stayed 2 nights

Room service is only provided after 3 days. No one told us this so after a long day we returned to a dirty room with no bath towels, coffee and etc. We had to go to the desk for fresh towels, coffee, coffee cups, and toliet paper. Adding insult to injury I was given a garbage bag and asked to bag up our trash. I asked if day 2 was discounted since we had to do the house cleaning and of course NO.

10

Vicki

Dec 29, 2024

·

Stayed 1 night

Excellent location. All staff was friendly helpful and professional.

10

Sherrie

Apr 8, 2024

·

Stayed 1 night

Clerk at front desk went above and beyond to meet our needs at check in

8

Patricia

Mar 3, 2025

·

Stayed 1 night

I was allowed in the room one hour before check in, which was nice. But I wasn’t told they had charged me a $25 early check in fee. What a rip off. I would have stayed in car or drove around somewhere for $25!

10

Scott

Sep 23, 2025

·

Stayed 5 nights

I really liked the location of the hotel and the front desk staff was very friendly and helpful.

10

Gina

Jul 13, 2025

·

Stayed 1 night

Kiersten and Jacob were very friendly and great at check in! It was super clean, beautiful decor and safe/quiet location. The free breakfast was really good in the morning, plenty of options to choose from, well stocked and kept clean by working staff. We were the last family eating breakfast and she even asked if there was anything else we wanted before closing up at 10am, so polite!

10

Barbara

Dec 17, 2022

·

Stayed 1 night

We were greeted by Josh. He was friendly, made eye contact, and very helpful. While we were checking in, the phone started ringing. He excused himself, answered the phone professionally, and asked for their permission to place them on hold for a breif moment. As a Customer Service Professional, I would like management to know what a genuine individual he is. 5 star service Facility was very clean and comfortable

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AI-generated summary based on recent guest reviews

Location

Hilltop setting feels safe and quiet with scenic views of Louisville. It’s a short drive to shops, restaurants, and downtown, though walking the steep hill can be difficult for some.

Related guest reviews

10

Kenneth

Jun 1, 2024

·

Stayed 1 night

This was a very cool hotel in that it was up on a hill and you have a great view of the Ohio river and Louisville. Clean and comfortable, and great service. It is also kind of off by itself, so you feel very safe

10

Sheila

May 20, 2025

·

Stayed 3 nights

It's a good value. The hotel is very nice and the staff, especially the kitchen staff was excellent. The hotel is up a pretty big hill, so there was no way my husband or I could walk up or down to the stores or restaurants on the main rd. The view from the hill was nice, especially that of Louisville. We definitely will stay at this hotel again.

10

Jesus

Oct 18, 2024

·

Stayed 1 night

Nice location. Great view.

10

Dianne

Sep 9, 2024

·

Stayed 2 nights

I liked the area and how it was up on a hill and away from traffic, but it was close to shopping and dining.

10

Jesse

Sep 18, 2025

·

Stayed 1 night

Was up on a hill away from everything else so felt very safe

10

margaret

Jun 12, 2025

·

Stayed 2 nights

Very clean- decent breakfast - and good quiet location on hill above the bustling street below. Would stay again

10

Migue

Sep 3, 2024

·

Stayed 2 nights

It was perfect, 15 min from caesars souther indiana

10

LYNN

Jan 10, 2025

·

Stayed 1 night

Great location . Very clean

10

Stacey M.

May 18, 2025

·

Stayed 2 nights

Great hotel! Clean, friendly staff, close to food and shopping.

10

Brad

May 24, 2023

·

Stayed 1 night

This property is so clean and situated in a terrific location. It's very convenient and the staff is always friendly.

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Dining

Breakfast is frequently praised for being tasty with a decent variety. Several reviewers, however, found it basic or below expectations.

Related guest reviews

10

Josh

Oct 18, 2024

·

Stayed 1 night

Hotel was very clean and the beds was comfortable! Breakfast was great!

10

Derek

Apr 6, 2025

·

Stayed 1 night

Everything was top notch, however breakfast wasn’t the best. For such a nice clean hotel, the breakfast didn’t match quality. Other than that would definitely stay again.

10

Angela

Nov 10, 2024

·

Stayed 1 night

Nice affordable property conveniently located near family in New Albany. Plenty of shopping and food options nearby. Simple, clean rooms with nice amenities and a fresh, hot breakfast.

10

Gayla

May 19, 2025

·

Stayed 1 night

It was good, wasn’t impressed with breakfast but other than that it was good

10

Kristie

Jan 21, 2024

·

Stayed 1 night

My husband and I stayed here overnight coming back from the casino. Wonderful overnight stay!! The facility is easy to find, fairly new with modern furnishings and EXTREMELY clean. The staff were super friendly and eager to help at check-in and at breakfast. The bed was so comfy that we didn’t want to get out of it the next morning. The breakfast area is a clean, open space and has an abundance of table seating. Breakfast was a variety of cold cereals, hot oats with toppings, yogurts, assorted fruits, waffles, eggs & sausage. Plenty of HOT coffee! We will be staying here again and recommending to our friends and family.

8

Michael

May 20, 2025

·

Stayed 1 night

Good size rooms in modern hotel. Breakfast basic, so dont book it expecting much. Location quiet but near shops and some takeouts.

10

Alaithia

Jul 28, 2025

·

Stayed 4 nights

Very clean hotel. Breakfast food was good.

10

Gina

Jul 13, 2025

·

Stayed 1 night

Kiersten and Jacob were very friendly and great at check in! It was super clean, beautiful decor and safe/quiet location. The free breakfast was really good in the morning, plenty of options to choose from, well stocked and kept clean by working staff. We were the last family eating breakfast and she even asked if there was anything else we wanted before closing up at 10am, so polite!

10

Sara

Apr 15, 2025

·

Stayed 2 nights

The staff is very kind and accommodating, the free breakfast is delicious and there is a lot of variety. My room was very clean, and the shower was huge. We enjoyed everything and plan to come back again soon.

10

Tom

Aug 4, 2023

·

Stayed 1 night

This was a great facility! Staff was super-friendly and helpful. Breakfast was great!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$123
February	$149
March	$147
April	$234
May	$169
June	$149
July	$172
August	$134
September	$210
October	$242
November	$146
December	$128

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $338	19 $336
20 $183	21 $156	22 $165	23 $187	24 $271	25 $300	26 $282
27 $178	28 $151	29 $173	30 $169

Su	Mo	Tu	We	Th	Fr	Sa
				1 $154	2 $240	3 $211
4 $150	5 $149	6 $184	7 $174	8 $159	9 $165	10 $182
11 $136	12 $126	13 $160	14 $169	15 $159	16 $169	17 $164
18 $135	19 $157	20 $192	21 $243	22 $208	23 $243	24 $203
25 $136	26 $151	27 $157	28 $177	29 $167	30 $164	31 $172

Fairfield Inn & Suites Louisville New Albany IN

Prices for Fairfield Inn & Suites Louisville New Albany IN

Monthly average prices

About this property

Location

Room options

Studio, 1 King Bed, Hearing Accessible

Room, 1 King Bed

Room, 2 Queen Beds

Studio, 1 King Bed

Room, 2 Queen Beds, Hearing Accessible

Studio, 1 King Bed, Accessible Bathtub

Room, 1 King Bed, Hearing Accessible (Accessible Bathtub)

Room, 1 King Bed, Hearing Accessible (Roll-In Shower & Transfer Shower)

Room, 2 Queen Beds, Hearing Accessible (Accessible Bathtub)

Room, 1 King Bed, Hearing Accessible (Transfer Shower)

Guest reviews of Fairfield Inn & Suites Louisville New Albany IN

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Fairfield Inn & Suites Louisville New Albany IN

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