Red Roof Inn Houston – Spring North

My stay was rather scary here. There was a gap/hole in the corner of the exterior door big enough that any kind of reptile or varmint could easily enter.

Got to the hotel, broken glass was in multiple places and area did not look safe. Dull paint job and my girlfriend was approached by a guest that made her feel very unsafe. Room smelled like smoke as well. We decided to not stay at the hotel as the guest that approached her and wouldn’t leave her alone watched where our room and car were. So we went to the front desk to ask about modifying or cancelling our reservation. Person at the front desk kept interrupting us saying things like “I can’t help you” and “no refunds”, even when i suggested calling hotels.com. He repeatedly insisted that there was nothing that could be done even with the cancellation warranty I had purchased. We left the hotel a couple of hours after getting there and stayed at a different hotel. Cost roughly $190 for 2 nights and got no refund

I made a reservation with the Hotels.com app. When I arrived, I presented my driver's license where my first legal name is listed. I tried to pay with a card where my first name is listed as a shortened version of that legal name. The desk clerk accused me of fraud and I made my case. He refused to accept any of my cards so I did not get a room. But the app did manage to charge me for the room. I was out the cash with no room and had to find lodging at the last minute. To this day, they fight me on a refund.

Will not book again

Super clean, Great customer service. 2nd time in 3 years staying there. Recommend 100%.