Name: SureStay Plus Hotel by Best Western Mammoth Lakes
Address: 54 Sierra Boulevard, Downtown Mammoth Lakes, Mammoth Lakes, California, United States of America, Mammoth Lakes, Mono County, US
Price range: $132–$196 per night
Rating: 7.13

What guests think

Across recent reviews, travellers describe SureStay Plus Hotel by Best Western Mammoth Lakes as a convenient, budget-friendly base with clean, often updated rooms, friendly staff, and a hot breakfast, while noting noise and winter parking challenges.

Guests like the location near the Village and bus stops for the mountain. Recurring issues include a frequently inoperable hot tub, lack of an elevator, small bathrooms in some rooms, and occasional housekeeping or equipment problems; a few stays reported temporary hot-water outages. Overall, expect a simple, practical stay with clear trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The hot tub/spa is frequently reported as out of order or empty. Underground parking helps in snow but spaces are tight, ramps can be icy or flooded, and there is no elevator.

Related guest reviews

10

Evan

Feb 6, 2025

·

Stayed 1 night

The rooms have been nicely updated. The overall stay was enjoyable. The one bit of feedback I have is the hot tub was broken, and there is an empty pizza box on top of the cabinet in our room.

8

sasha

Feb 18, 2025

·

Stayed 2 nights

I’ve stayed here before and I knew what I was paying for. A few things stood out this time that made it a little underwhelming. There were random tissues left in the room. As if someone had blew their nose and just left them on a counter that housekeeping missed. Then there was an empty can of an alcoholic beverage that was on the floor behind the bed. Again, it’s the best western, so I wasn’t expecting magic, but at least a clean room upon arrival would’ve been nice. The last complaint was that the jacuzzi wasn’t even filled with water. After a long day of boarding I really do enjoy a nice soak in the jacuzzi. We weren’t notified before or upon arrival that the jacuzzi wasn’t operating. Would have been nice to know beforehand, as that would have altered where I stayed.

6

Grant

Mar 7, 2025

·

Stayed 1 night

Solid place to stay. Hot tub out of order. Walls between rooms a little thin. Solid location. Check out the bar next door called Morrison's. Free breakfast REALLY great.

6

Mitchell

Feb 10, 2025

·

Stayed 1 night

Everything about check-in and the room was fine. Staff were attentive, breakfast was nice. Overall, no issues. One unfortunate issue was the hot tub was not functioning, no statement at time of reservation. Otherwise good for our short stay.

4

jordan

Dec 20, 2024

·

Stayed 2 nights

Searched and filtered for a hotel with a hot tub. Chose this hotel. Hot tub was inoperable and had been for a long time. Never disclosed prior or after booking. Expedia is equally to blame.

6

Nimol

Jan 9, 2025

·

Stayed 3 nights

The parking entrance is steep if you have a car with a low clearance. There is parking in front and on the side of the property. But it can be icy if you don't have 4-wheel drive.

2

Kansas

Dec 6, 2024

·

Stayed 1 night

Power was down and kept us awake with no heat, noisy beeping of power grid cycling off and on. Hot tub was empty, breakfast is in a bsemwet area the was really outdated.

10

Alexandra

Feb 2, 2024

·

Stayed 1 night

Parking can be tricky if you have a large car/truck the spots are SMALL

6

Marty

Aug 12, 2025

·

Stayed 1 night

At 83 I would not stay there again. With no elevatory to take your luggage to the room on the second floor was not cool.

4

Christy

Mar 23, 2025

·

Stayed 3 nights

I specifically chose this hotel for location which was great and for the price it was very clean the biggest disappointment was the jacuzzi not working this was the second reason I chose this hotel was to enjoy a soak after a long day of skiing and the jacuzzi does not work and has not for over a year according to the manager this is false advertising and should be removed.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews praise clean, updated rooms, but public areas and some rooms show wear and occasional lapses (missed items, stains, dirty halls or carpets).

Related guest reviews

2

Brian

Jun 29, 2024

·

Stayed 1 night

DO NOT STAY HERE! It’s dirty and smells horrible.

10

Trishia

Dec 2, 2025

·

Stayed 2 nights

The room was clean and close to the main lodge. Breakfast is okay, but it's very close to many places to eat. Would definitely stay again.

8

Brian

Dec 17, 2025

·

Stayed 3 nights

Breakfast was awesome!! Room was clean!!

6

Karen

May 21, 2023

·

Stayed 1 night

Person at front desk was very rude when I checked in. Property was very dirty and unkept on the outside and public areas. Room itself was updated and nice.

8

Roshanak

Jun 23, 2025

·

Stayed 1 night

The hallways carpets needs replacement. There is trash behind the building. An old t

10

Jay

Jun 22, 2025

·

Stayed 1 night

The staff was very friendly and helpful. The place was clean and conveniently located with several walkable dining and shopping options.

6

Kevin

Apr 27, 2025

·

Stayed 2 nights

In the room: the walls were dirty and the ceiling had a weird spot on it. The tv kept wigging out, but im just assuming that was bc of the area and the reception. It was inconvenient to have only stairs as an option to get to my room. Im glad im able to do stairs bo problem but if i had my elderly grand mother with me, that wouldve sucked. Also, the breakfast was downstairs and super weird. Felt a little bit creepy, it felt like a basement. Some of the staff was nice but there were a couple that looked annoyed to be there. Other than that, yes i would stay again, bc its was a decent price and didnt have to pay a ton to be in mammoth.

6

Daniel

Jul 7, 2024

·

Stayed 1 night

The door to the room did not close you had to slam it and the safety latch to secure the door from the inside was not fasten to the door the door to the patio looked like someone kicked it in and it was repaired poorly and the stair well to the back door and the hallways were not very clean

6

Allison

Oct 16, 2023

·

Stayed 2 nights

For the price paid, it was not worth it. Room was very tiny...barely fit a king size bed. We did not have full clearance around it. Only chair in room was a broken desk chair which we reported and nothing was done. Floor sagged near entry. Bathroom was maybe 24 inches wide. Some towels were threadbare. Bed and pillows were very uncomfortable. There is no elevator so if you have mobility issues do not stay here. Breakfast is served below main floor so you have no way to get there. Had this been in description I would not have booked this hotel. Furnishings and walls throughout were dinged up. We will be back to Mammoth but will not stay here again.

10

Amanda

Mar 2, 2025

·

Stayed 2 nights

Friendly staff, great location and newly renovated rooms!

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Rooms

Interiors are often updated with comfortable beds, but some rooms are very small with narrow bathrooms, thin walls, and noisy heaters; a few reports note TV or lighting issues.

Related guest reviews

6

Deric

Aug 4, 2023

·

Stayed 1 night

Small room and bathroom

6

Daniela

Aug 30, 2025

·

Stayed 1 night

I did not like that I could hear every person that will walking on the hallway.

10

Pamela

Jan 28, 2024

·

Stayed 2 nights

The front desk staff in person and virtual were friendly and efficient, as well as the breakfast crew. The room was clean and spacious enough for all of our winter ski bags. I would definitely book here again.

8

Anthony

Jul 29, 2024

·

Stayed 1 night

The interior f the property is very clean and updated. Check in friendly. the room was spacious and clean. The only issue we had was very poor lighting in the room. We were told to let the hot water runfor a bit to get hot, which we did, but the shower is a dribble of water.

6

Krystsina

Oct 3, 2024

·

Stayed 1 night

Walls like paper towels but nice

10

Jon

Jul 5, 2023

·

Stayed 1 night

This was a great stay and my second time at this hotel. The rooms are very clean and modern and the bed is quite comfortable. The properties dated but Mammoth is an old mountain town that sees intense weather year around so for the price and location, it’s perfect. Jacuzzi, washer and drier, garage parking, and breakfast. What more could you ask for? Stay here!

10

Susan

Jun 29, 2024

·

Stayed 1 night

The room was quiet with forest view. No noise. Nice dark room. Our room was big and I loved the floors with no carpet. Breakfast was good. The pocket door for bathroom was annoying. Never stayed open. Bathroom small but very nice. Our room had air conditioning which a lot of properties in Mammoth don't. Very happy with our stay and would stay here again.

6

Allison

Oct 16, 2023

·

Stayed 2 nights

For the price paid, it was not worth it. Room was very tiny...barely fit a king size bed. We did not have full clearance around it. Only chair in room was a broken desk chair which we reported and nothing was done. Floor sagged near entry. Bathroom was maybe 24 inches wide. Some towels were threadbare. Bed and pillows were very uncomfortable. There is no elevator so if you have mobility issues do not stay here. Breakfast is served below main floor so you have no way to get there. Had this been in description I would not have booked this hotel. Furnishings and walls throughout were dinged up. We will be back to Mammoth but will not stay here again.

10

Amanda

Mar 2, 2025

·

Stayed 2 nights

Friendly staff, great location and newly renovated rooms!

10

Carol

Sep 29, 2024

·

Stayed 1 night

Easily located. Renovated bathboom. Great hot breakfast. However, walls are paper thin.

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Service

Staff are frequently described as friendly and helpful, yet several guests reported rude or unresponsive front-desk interactions and uneven handling of requests or policies.

Related guest reviews

4

Devin

Jan 29, 2025

·

Stayed 1 night

Everything was great except the front desk gentleman who was useless. I have medical conditions which requires my insulin to be refrigerated and my cold pack to be frozen. No freezer in my room so I kindly asked the front desk gentleman to put my ice pack in the freezer as I knew they had one as they serve breakfast. He denied me any option to help get my ice pack in the freezer. This problem only exists at hotels with brain dead employees who work the front desk.

10

richard

Nov 30, 2024

·

Stayed 1 night

Their room is very new and clean. Staff are very friendly.

10

Norita

May 23, 2025

·

Stayed 2 nights

The staff were very friendly and so accommodating.

10

Jessica

Feb 12, 2023

·

Stayed 1 night

The check in process was simple a nd quick. The associate was nice but when we left the hotel, the checkout associate, specifically, DANNY, was horrific and rude. We got stuck in the garage because the driveway was frozen. She said, "didn\'t you read the little sign on the garage before you entered"? It\'s at tour own risk! If you want to borrow the shovel you have to show me your ID". She had a figure out attitude. She was too busy to help out. She said to call for a tow if I wanted to.

4

Kathryn

Oct 21, 2024

·

Stayed 1 night

Upon check in sign say breakfast until 10. When we went down for breakfast at 9:40- there wasn't any food and they said too bad breakfast is over at 9:30. We said but the sign said. They answered "old sign". Just rude and cheapo

4

TAMMY

Oct 16, 2024

·

Stayed 3 nights

Stayed here for three nights (we left the evening of our third night). Horrible customer service! Had to fight 2 nights in a row for fresh towels. First time took an hour & the second time I was ignored completely. My husband went down & had to demand clean towels. We left that night. Unbelievably rude service. The shower door was broken & wouldn't stay closed. Mold on the exhaust fan... disgusting! Parking didn't seem secure. Breakfast was ok but definitely not BW Plus quality. Spend a little more for way better accommodations. Very disappointed in Best Western.

10

Jay

Jun 22, 2025

·

Stayed 1 night

The staff was very friendly and helpful. The place was clean and conveniently located with several walkable dining and shopping options.

6

John

Oct 18, 2024

·

Stayed 1 night

I compared the amenities to other hotels nearby at a similar price range and chose this one because of the microwave, fridge, and included breakfast. Room was fine, the breakfast was fantastic, with a great spread of options including do-it-yourself fresh waffles. However I was very irritated by the professionalism of one of the night staff members. 10 minutes after checking in (between 8 or 9 pm) I tried to microwave some pizza in my room and the tray didn’t spin. I asked for another one, and instead of immediately replacing it, the staff member I alerted questioned me and implied that I had broken it in front of some other guests, who walked in during the middle of our discourse. Ten minutes later, after telling me to wait, and helping the other guests check-in, the staff member finally left his desk to see if there was a microwave in the common area, and suggested that I use it instead. I emphatically refused and again requested a working microwave in my room, and the staff member followed me to my room to confirm that my microwave wasn’t spinning. Then I had to help him unplug the machine and switch it with the microwave from an unoccupied room next door.

8

Fernando

Dec 18, 2024

·

Stayed 3 nights

Front desk and the rest of the team they are great

10

Jeff

Mar 16, 2024

·

Stayed 2 nights

This was a very comfortable and quiet stay. Mr. Rao, the manager, was very kind and helpful. When the heater in my room wasn’t working properly, he quickly tried to fix the unit and when that didn’t work, he put in a powerful space heater which warmed my room nicely. The buffet breakfast was very good and had something for everyone. I will definitely stay there again.

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Location

Convenient spot near restaurants and the Village, with easy access to bus/shuttle stops for the mountain.

Related guest reviews

10

Trishia

Dec 2, 2025

·

Stayed 2 nights

The room was clean and close to the main lodge. Breakfast is okay, but it's very close to many places to eat. Would definitely stay again.

10

Paul

Mar 24, 2025

·

Stayed 2 nights

Good location to catch the shuttle bus to the mountain and I loved the underground parking garage. Staff were super nice and helpful and the rooms nice. The shower was awesome. Not to be confused with a nice, upscale hotel, but it was really good for its level.

10

brian

Jun 26, 2024

·

Stayed 1 night

Great location

8

Philip

Feb 16, 2024

·

Stayed 3 nights

The room were furnished nicely but the mattress was showing some age. Walls we a bit thin and could hear conversations and TVs from adjacent rooms. There is a bus stop very close to the property, so taking the bus to the lifts was very convenient. There are some restaurants within walking distance as well. I’d stay here again.

10

Sara

Nov 28, 2025

·

Stayed 4 nights

We had a great stay. Big room, comfortable beds, convenient breakfast and great location. Only downsides were we had the room closest to the lobby and the after hour phone/kiosk was very loud and woke us up. Also only one person at a time could toast their breakfast bread. Staff said they were not allowed to replace the broken toaster.

8

Joanne

Jan 14, 2025

·

Stayed 1 night

Great location, able to walk to Village or take trolley. Clean rooms, east check in and check out. Plenty of parking including underground garage.

8

Pamela

Feb 14, 2025

·

Stayed 4 nights

A convenient location close to the shuttle bus stop.

10

Marc

Dec 13, 2022

·

Stayed 1 night

Clean and comfortable hotel rooms. Great location with restaurants and bars nearby. Right by a bus stop to get up to the mountain. Close to the village gondola and if it snows enough you can ski back on the sidewalk ;) the covered parking came in handy when everyone else was digging out their cars.

8

Jingsheng

Feb 8, 2024

·

Stayed 3 nights

The hotel is very close to a bus stop for the Redline to the Main Lodge, which is very convenient. We booked a room with two double beds. Somehow it was not available when we checked in. The staff at the front-desk (Rao) made a good effort to make it up. Orbitz was also helpful at resolving the issue.

8

Leonardo

Sep 8, 2025

·

Stayed 2 nights

Cozy property near the village. Courteous staff.

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Dining

Breakfast is generally good and hot, with items like waffles, eggs, and bacon, though some experienced late or early cutoff times, a broken toaster, or a cold, basement-like dining room.

Related guest reviews

8

Philip

May 6, 2025

·

Stayed 1 night

Great stay! First time in Mammoth and wasn’t sure where to stay, but this place worked out great. Good value and enjoyed the breakfast.

10

Jessa

Jan 26, 2024

·

Stayed 2 nights

This hotel was amazing for its price! Friendly staff, great breakfast, and the room was fantastic! Will definitely be staying here again

4

Todd

Oct 1, 2025

·

Stayed 1 night

Breakfast was promised at 6:30 and no one showed up to start prepping the breakfast until after 7:00. At 10:00 pm people were playing in the hallway for at least 30 minutes

8

Brian

Dec 17, 2025

·

Stayed 3 nights

Breakfast was awesome!! Room was clean!!

8

DAVID

Nov 27, 2023

·

Stayed 2 nights

The staff was excellent, very helpful and professional and the breakfast was delicious! Fresh waffles, along with eggs, bacon, sausage and potatoes on the hot side, great variety of muffins, bagels, toast and cereal with fruits as well😎 It was about a two minute walk to the mountain shuttle bus (even in ski boots) and I liked the underground parking garage for keeping the car out of the weather. The hot tub was a nice bonus…However there was quite a bit of noise heard through the walls. Could be just a younger crowd during the thanksgiving break, but it became necessary for me to ask the staff to tell the guests in our hall to be mindful of noise level and language so as to avoid disturbing my kids.

10

Kelvin

Oct 21, 2025

·

Stayed 1 night

The breakfast was good and the breakfast room is very clean.

4

Kathryn

Oct 21, 2024

·

Stayed 1 night

Upon check in sign say breakfast until 10. When we went down for breakfast at 9:40- there wasn't any food and they said too bad breakfast is over at 9:30. We said but the sign said. They answered "old sign". Just rude and cheapo

10

Sara

Nov 28, 2025

·

Stayed 4 nights

We had a great stay. Big room, comfortable beds, convenient breakfast and great location. Only downsides were we had the room closest to the lobby and the after hour phone/kiosk was very loud and woke us up. Also only one person at a time could toast their breakfast bread. Staff said they were not allowed to replace the broken toaster.

6

Shmuel

Apr 11, 2025

·

Stayed 2 nights

Located in very convenient location. Not so clean. Breakfast is served in cold and dark place. Air condition in the room was very noisy

10

Evan

Mar 7, 2025

·

Stayed 1 night

Great breakfast!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$304
February	$236
March	$194
April	$166
May	$157
June	$137
July	$175
August	$176
September	$171
October	$166
November	$159
December	$252

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $196	17 $175	18 $184	19 $172
20 $147	21 $139	22 $132	23 $148	24 $149	25 $171	26 $183
27 $139	28 $139	29 $139	30 $139

Su	Mo	Tu	We	Th	Fr	Sa
				1 $152	2 $166	3 $156
4 $142	5 $143	6 $135	7 $143	8 $146	9 $171	10 $175
11 $132	12 $140	13 $144	14 $141	15 $147	16 $168	17 $171
18 $149	19 $153	20 $153	21 $153	22 $149	23 $166	24 $171
25 $141	26 $144	27 $139	28 $144	29 $144	30 $171	31 $168

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Balcony

Standard Room, 1 King Bed, Refrigerator & Microwave

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about SureStay Plus Hotel by Best Western Mammoth Lakes

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Prices for upcoming dates