Hyatt Zilara Riviera Maya Adults Only All-Inclusive
451 $US
/nuit
Moyenne pour novembre
Prix pour Hyatt Zilara Riviera Maya Adults Only All-Inclusive
Sélectionnez les dates pour voir les prix et les disponibilités
451 $US
/nuit
Moyenne pour novembre
Prix moyens mensuels
À Hyatt Zilara Riviera Maya Adults Only All-Inclusive, les prix par nuit s'élèvent en moyenne à 267 $US pendant le mois le moins cher (septembre) et à 493 $US pendant le mois le plus cher (février), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 482 $US |
| février | 493 $US |
| mars | 415 $US |
| avril | 366 $US |
| mai | 306 $US |
| juin | 289 $US |
| juillet | 299 $US |
| août | 280 $US |
| septembre | 267 $US |
| octobre | 349 $US |
| novembre | 451 $US |
| décembre | 454 $US |
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nov. · 451 $US
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Le plus cher : février (env. 493 $US)
Le moins cher : septembre (env. 267 $US)
À propos de cet établissement
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. Profitez des nombreuses infrastructures de loisirs offertes par l'hébergemen...
Équipements
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. Profitez des nombreuses infrastructures de loisirs offertes par l'hébergement et qui comprennent notamment une piscine extérieure, un bain à remous et un centre de fitness.
Services de l'établissement
Les équipements et services proposés incluent un service d'arrivée express, des journaux gratuits dans le hall et un service de nettoyage à sec / blanchisserie. Un parking avec voiturier est disponible dans l'enceinte de l'hébergement.
Repas
Pour le dîner, direction Capri Grille un restaurant qui vous fera découvrir les délices Cuisine italienne. Et pour combler tous vos petits creux, l'hébergement abrite un café. Vous n'avez pas envie de quitter votre chambre ? Pas de problème, vous pourrez profiter du du service d'étage 24 h/24 ! Détendez-vous devant un verre au bar en bord de piscine ou dans un des 4 bars/lounges de l'hébergement.
Chambres
Les 291 chambres climatisées de l'hébergement vous invitent à la détente et comprennent des articles gratuits dans le mini-bar. Votre lit est préparé avec une couette en duvet d'oie et de la literie de qualité supérieure. Les chambres sont dotées d'un balcon. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par câble. Une salle de bain privée avec une douche est à votre disposition. Vous y trouvez également un pommeau de douche à « effet pluie » et un sèche-cheveux.
Emplacement
En choisissant Hyatt Zilara Riviera Maya Adults Only All Inclusive à Playa del Carmen, vous serez à 8,9 km de Plage de Maroma et à 11,4 km de Centre commercial Quinta Alegría Shopping Mall.
À proximité
Parcours de golf El Camaleon Mayakoba(1.7 miles)
Parc écologique Tres Rios(2.5 miles)
Playa Xcalacoco(2.7 miles)
Chun-Zumbul (site de plongée)(2.8 miles)
Club de golf de Gran Coyote(3.7 miles)
Plaza 28 de Julio(4.9 miles)
Plage de Maroma(5.5 miles)
Plage de Punta Esmeralda(5.6 miles)
Église Guadalupe(5.7 miles)
Plage Playa 88(5.8 miles)
Plage Avenida Colosio(6 miles)
Temazcal Natura(6.2 miles)
Plaza Las Américas(6.4 miles)
Super Chedraui Selecto Avenida 10(6.6 miles)
Mario Villanueva Madrid(6.7 miles)
Aéroport international Cozumel (CZM)(27.1 miles)
Aéroport international de Cancún (CUN)(29.3 miles)
Aéroport international de Tulum (TQO)(71.3 miles)
Parking
Restaurant
Piscine
Service en chambre
Service de voiturier
Organisation d'excursions
Emplacement
Carretera Federal 387, KM 299 Solidaridad, Riviera Maya, Playa del Carmen, Solidaridad, Quintana Roo, Mexique
Parcours de golf El Camaleon Mayakoba (1.7 miles)
Parc écologique Tres Rios (2.5 miles)
Playa Xcalacoco (2.7 miles)
Chun-Zumbul (site de plongée) (2.8 miles)
Club de golf de Gran Coyote (3.7 miles)
Plaza 28 de Julio (4.9 miles)
Avis des voyageurs sur Hyatt Zilara Riviera Maya Adults Only All-Inclusive
8.7
Fabuleux
Basé sur 1 039 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Hyatt Zilara Riviera Maya Adults Only All-Inclusive, les voyageurs font l'éloge constant du personnel chaleureux et attentionné, ainsi que du cadre paisible et plus intime réservé aux adultes. Les avis concernant la nourriture sont partagés : certains saluent la qualité des repas, tandis que d'autres expriment leur frustration face au nombre limité de restaurants, aux horaires variables et à l'attente.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au Hyatt Zilara Riviera Maya Adults Only All-Inclusive, les voyageurs font l'éloge constant du personnel chaleureux et attentionné, ainsi que du cadre paisible et plus intime réservé aux adultes. Les avis concernant la nourriture sont partagés : certains saluent la qualité des repas, tandis que d'autres expriment leur frustration face au nombre limité de restaurants, aux horaires variables et à l'attente.
Les clients apprécient la plage, l'ambiance détendue au bord de la piscine et le spa Zen réputé, bien que la présence d'algues, d'éventuels problèmes de propreté ou de maintenance de la piscine, et les fermetures temporaires (par exemple, de l'ascenseur ou de certains restaurants) soient mentionnées. Les chambres sont généralement modernes et confortables, et beaucoup apprécient celles avec accès direct à la piscine, bien que quelques personnes signalent des problèmes occasionnels avec l'eau chaude ou la climatisation, des inondations en cas de fortes pluies, la présence d'animaux sur les terrasses et des nuisances sonores sporadiques. Le service est sincèrement attentionné dans tout le complexe, mais des plaintes récurrentes concernent les sollicitations pour des clubs et des excursions, ainsi que la vie nocturne limitée. Attendez-vous à un séjour calme et réservé aux adultes, avec un service chaleureux et des jardins bien entretenus, plus propice à la détente qu'aux soirées animées.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Petit complexe hôtelier relaxant avec une belle plage/piscine et un spa apprécié. Certains soulignent un manque d'animations ou une fin précoce de celles-ci, des problèmes de maintenance occasionnels (ascenseur, piscine) et le fait que les cabanas sont souvent payants.
Avis de voyageur à ce sujet
10
Stephen Ray
26 avr. 2025
·
A séjourné 7 nuits
The staff was awesome, especially Sandy, Omar and The Ferminator. Rooms were very roomy and clean. I liked the small size of the resort, very easy to walk around. The drinks were good and food also. The only negative was the pool needs to be refinished as it was rough on the toes. Would definitely go again
The staff was awesome, especially Sandy, Omar and The Ferminator. Rooms were very roomy and clean. I liked the small size of the resort, very easy to walk around. The drinks were good and food also. The only negative was the pool needs to be refinished as it was rough on the toes. Would definitely go again
10
Christopher
21 août 2024
·
A séjourné 5 nuits
Elevator was down during the visit but minuscule compared to everything I was offered and the staff in general. Went above and beyond everytime.
Elevator was down during the visit but minuscule compared to everything I was offered and the staff in general. Went above and beyond everytime.
10
Zhivka
25 mars 2025
·
A séjourné 10 nuits
excellent resort, spacious rooms, very clean, friendly staff, large beach area with fine white sand, completely smoke free, nice café with huge choice of beverages and snacks/cakes
excellent resort, spacious rooms, very clean, friendly staff, large beach area with fine white sand, completely smoke free, nice café with huge choice of beverages and snacks/cakes
6
Robert
31 mai 2025
·
A séjourné 3 nuits
Property was okay a bit run down. Room was beautiful, pool was warm and a bit dirty, not a lot of food options, buffet was terrible, Italian restaurant was delicious, staff was AMAZING, entertainment was not great!
Property was okay a bit run down. Room was beautiful, pool was warm and a bit dirty, not a lot of food options, buffet was terrible, Italian restaurant was delicious, staff was AMAZING, entertainment was not great!
6
Luis
21 avr. 2025
·
A séjourné 3 nuits
Not night entertainment
Not night entertainment
10
Ahmed
25 mai 2025
·
A séjourné 9 nuits
The facilities are great. The staff is delightful & helpful. The room was spacious, well decorated, and super clean. Food was wonderful in all the restaurants. Our room was described as ocean view but it was partial ocean view, which wasn’t great, but there were so many positives, we let that one go. Overall, the resort is top notch. The pool area is great. The beach is quiet and enjoyable although the water wasn’t great (a ton of sea weed). We believe this is the case all over Playa del Carmen anyway.
The facilities are great. The staff is delightful & helpful. The room was spacious, well decorated, and super clean. Food was wonderful in all the restaurants. Our room was described as ocean view but it was partial ocean view, which wasn’t great, but there were so many positives, we let that one go. Overall, the resort is top notch. The pool area is great. The beach is quiet and enjoyable although the water wasn’t great (a ton of sea weed). We believe this is the case all over Playa del Carmen anyway.
10
Alexander
7 nov. 2025
·
A séjourné 6 nuits
The fine dining food options lived up to expectations. Having delicious food in an all inclusive resort is key and their service, very friendly staff, plenty of food options, and high quality food was pleasantly surprising. Secondly, i cant talk enough about how relaxing and wonderful the Zen Spa is. I would recommend the check in package which gets a couple a 50 minute massage followed by hydrotherapy and a body scrub you apply yourself before doing hydrotherapy. We enjoyed it so much we went again at the end of our trip before we left. Would absolutely stay here again.
The fine dining food options lived up to expectations. Having delicious food in an all inclusive resort is key and their service, very friendly staff, plenty of food options, and high quality food was pleasantly surprising. Secondly, i cant talk enough about how relaxing and wonderful the Zen Spa is. I would recommend the check in package which gets a couple a 50 minute massage followed by hydrotherapy and a body scrub you apply yourself before doing hydrotherapy. We enjoyed it so much we went again at the end of our trip before we left. Would absolutely stay here again.
10
Ryan
23 sept. 2025
·
A séjourné 3 nuits
We really enjoyed how small the property was, and how good the service was at the bars, the restaurants, and the pool. Julio at Legends Sports Bar is a legend himself when it comes to cocktails, and his mezcal wisdom is unmatched. The mosquitos in the tropical view swim-out was a bummer, but other than that, it was a fantastic experience.
We really enjoyed how small the property was, and how good the service was at the bars, the restaurants, and the pool. Julio at Legends Sports Bar is a legend himself when it comes to cocktails, and his mezcal wisdom is unmatched. The mosquitos in the tropical view swim-out was a bummer, but other than that, it was a fantastic experience.
10
Taylor
12 oct. 2025
·
A séjourné 5 nuits
An amazing stay at Hyatt Zilara! The staff make it extra special as soon as you get there and the rooms are beautiful and very nice. Beds and linens were comfortable, loved the double sink bathrooms and shower excellent. Main pool is super relaxing while also filled with activity that lets you decide from a quieter to more activity side. Servers at the pool are on it and bar made fantastic drinks. Couldn’t have asked for a better beach. Great food options and lovely room service too! We will be going back very soon!
An amazing stay at Hyatt Zilara! The staff make it extra special as soon as you get there and the rooms are beautiful and very nice. Beds and linens were comfortable, loved the double sink bathrooms and shower excellent. Main pool is super relaxing while also filled with activity that lets you decide from a quieter to more activity side. Servers at the pool are on it and bar made fantastic drinks. Couldn’t have asked for a better beach. Great food options and lovely room service too! We will be going back very soon!
10
Panagiotis
11 oct. 2025
·
A séjourné 5 nuits
If I could give more stars I would. We did a lot of research before selecting this one. This exceeded all expectations. The resort was impeccably run. The quality of the food and drinks amazing. The beach was beautiful, clean and relaxing. We enjoyed a cabana one day by the pool. It was our first time at an all inclusive but from speaking with other guests this scored high on the list. The spa was also high quality and we loved our couples massage. But most importantly the staff is 10 star. Thank you ANTONIO, Irving, Alexander, Norma, Miguel, Adolfo, all the bartenders at the social, and really everyone who worked there. Just too many to mention. Your welcoming kindness did not go unnoticed. And of course the Expedia VIP access was appreciated. Thanks for a great stay.
If I could give more stars I would. We did a lot of research before selecting this one. This exceeded all expectations. The resort was impeccably run. The quality of the food and drinks amazing. The beach was beautiful, clean and relaxing. We enjoyed a cabana one day by the pool. It was our first time at an all inclusive but from speaking with other guests this scored high on the list. The spa was also high quality and we loved our couples massage. But most importantly the staff is 10 star. Thank you ANTONIO, Irving, Alexander, Norma, Miguel, Adolfo, all the bartenders at the social, and really everyone who worked there. Just too many to mention. Your welcoming kindness did not go unnoticed. And of course the Expedia VIP access was appreciated. Thanks for a great stay.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
L'établissement et les chambres sont généralement très propres, et le service de ménage est salué. Les exceptions récurrentes concernent la propreté incohérente de la piscine, la présence occasionnelle de déjections animales sur les terrasses, et des fuites ou un manque de réapprovisionnement isolé.
Avis de voyageur à ce sujet
10
Christopher Mason
11 juil. 2025
·
A séjourné 6 nuits
The staff were absolutely wonderful and the rooms were cleaned daily.
The staff were absolutely wonderful and the rooms were cleaned daily.
6
Brittany Mae
1 juil. 2024
·
A séjourné 4 nuits
Food is below average, beach smelled on occasion due to excessive seaweed. Pool was dirty.
Food is below average, beach smelled on occasion due to excessive seaweed. Pool was dirty.
10
Candace J.
18 juil. 2025
·
A séjourné 7 nuits
We had a wonderful stay at the Hyatt Zilara Rivera Myan! 4.2 stars! This is a solid 4 star property! The rooms were super clean, cool and the beds were comfortable. The food was great and the drinks were delicious! The breakfast buffet was fresh and tasty with lots of traditional Mexican options as well as American foods. The juices and omelet station are a definite win first thing in the morning. Dinner was the best at Capri restaurant, and Tempest for hibachi. We went to each twice! The staff are kind and helpful, so bring you tip money became they deserve it. The drinks at the upstairs lobby bar were my favorite. They do it correctly! The coffee an ice-cream cafe are delightful treats. The only little area in need of improvement is the cleaning of the pool. I saw straws, bandaids, hair, black hair nets, unclogged drains and plastic items at the bottom of the pool. The young man cleaning was scrolling on his phone and missed the most important part, which is to actually Clean and remove debris. The old guys swept around the edges, but was not enough. They should increase the pool chemicals. The activity team is awesome! Each day there were fun water activities poolside. The music was upbeat and diverse for all to enjoy. The nightlife was a great way to end the evening. The magic show, dating game, and disco were a blast! Hyatt Zilara Rivera Myan is simply wonderful. Great value, great adults only vacation. We will visit again!
We had a wonderful stay at the Hyatt Zilara Rivera Myan! 4.2 stars! This is a solid 4 star property! The rooms were super clean, cool and the beds were comfortable. The food was great and the drinks were delicious! The breakfast buffet was fresh and tasty with lots of traditional Mexican options as well as American foods. The juices and omelet station are a definite win first thing in the morning. Dinner was the best at Capri restaurant, and Tempest for hibachi. We went to each twice! The staff are kind and helpful, so bring you tip money became they deserve it. The drinks at the upstairs lobby bar were my favorite. They do it correctly! The coffee an ice-cream cafe are delightful treats. The only little area in need of improvement is the cleaning of the pool. I saw straws, bandaids, hair, black hair nets, unclogged drains and plastic items at the bottom of the pool. The young man cleaning was scrolling on his phone and missed the most important part, which is to actually Clean and remove debris. The old guys swept around the edges, but was not enough. They should increase the pool chemicals. The activity team is awesome! Each day there were fun water activities poolside. The music was upbeat and diverse for all to enjoy. The nightlife was a great way to end the evening. The magic show, dating game, and disco were a blast! Hyatt Zilara Rivera Myan is simply wonderful. Great value, great adults only vacation. We will visit again!
8
Nella
5 sept. 2024
·
A séjourné 4 nuits
Well care property. The beach was cleaned everyday.
Well care property. The beach was cleaned everyday.
10
Louis
13 sept. 2025
·
A séjourné 3 nuits
This resort is super special! Super clean, newer looking, fabulous staff, gorgeous pool, good food, and white sand beaches!
This resort is super special! Super clean, newer looking, fabulous staff, gorgeous pool, good food, and white sand beaches!
10
NORMA R
1 avr. 2025
·
A séjourné 4 nuits
Very clean
Very clean
10
Travis K
12 nov. 2025
·
A séjourné 6 nuits
Very courteous staff, very clean overall.
Very courteous staff, very clean overall.
8
Sandra
7 déc. 2024
·
A séjourné 6 nuits
The property is immaculate and very well kept. The rooms are spacious and the staff is extremely friendly and accommodating. The check in process was very quick and efficient and we were upgraded to an ocean view room because we were Expedia customers. My only complaint is that the day before we left housekeeping did a horrible job with our room! They left us no waters or towels, and barely cleaned the room and all the other days the service was immaculate. This to me was unacceptable. Plenty of beach chairs but cabanas are an extra charge and so are the coconut drinks. Capri Grill has the best Italian food (the mushroom risotto is to die for) and the Baja fish tacos at Lola Beach are the best I’ve had anywhere. The staff at the Coffee Republic were very friendly and always made the best lattes! Overall we had a great time and the staff was wonderful and made our stay a memorable one.
The property is immaculate and very well kept. The rooms are spacious and the staff is extremely friendly and accommodating. The check in process was very quick and efficient and we were upgraded to an ocean view room because we were Expedia customers. My only complaint is that the day before we left housekeeping did a horrible job with our room! They left us no waters or towels, and barely cleaned the room and all the other days the service was immaculate. This to me was unacceptable. Plenty of beach chairs but cabanas are an extra charge and so are the coconut drinks. Capri Grill has the best Italian food (the mushroom risotto is to die for) and the Baja fish tacos at Lola Beach are the best I’ve had anywhere. The staff at the Coffee Republic were very friendly and always made the best lattes! Overall we had a great time and the staff was wonderful and made our stay a memorable one.
10
Ryan
17 sept. 2025
·
A séjourné 5 nuits
You couldn’t have asked for a better staff. Everyone was great. The rooms were in top shape every single day. The pool views were awesome.
You couldn’t have asked for a better staff. Everyone was great. The rooms were in top shape every single day. The pool views were awesome.
6
Sharon A
29 juil. 2025
·
A séjourné 6 nuits
We were definitely looking forward to our stay at the Hyatt Zilara. We picked this hotel because of the reviews and its walkability. We stayed in a swim out pool view room; which was a very nice room and a convenient walk to everything. However, we were disappointed that there was poop the whole week on the patio outside our room that was never cleaned; some of it getting into the pool. The swim out pool was also not cleaned every day and the water was a greenish color one day. Not sure if the filter was working. We wished the hotel paid more attention to the cleanliness of this area considering we paid much more for these rooms. We did call on our first day to have the chaise outside our room cleaned because they were also dirty. Unfortunately, the seafood restaurant was also closed the entire time we were there (due to renovations) which made our options of places to eat very limited. We only had the Italian and buffet which was also closed certain days. We were not crazy about the Asian food. Overall, the food was just ok. The grounds were well maintained and the view and breeze in the lobby was very relaxing. Our favorite part was lying by the beach every day and just enjoying the view. Not sure we would return, and if we did decide to return, we would not book the swim out and would confirm that the seafood restaurant and all the restaurants are open.
We were definitely looking forward to our stay at the Hyatt Zilara. We picked this hotel because of the reviews and its walkability. We stayed in a swim out pool view room; which was a very nice room and a convenient walk to everything. However, we were disappointed that there was poop the whole week on the patio outside our room that was never cleaned; some of it getting into the pool. The swim out pool was also not cleaned every day and the water was a greenish color one day. Not sure if the filter was working. We wished the hotel paid more attention to the cleanliness of this area considering we paid much more for these rooms. We did call on our first day to have the chaise outside our room cleaned because they were also dirty. Unfortunately, the seafood restaurant was also closed the entire time we were there (due to renovations) which made our options of places to eat very limited. We only had the Italian and buffet which was also closed certain days. We were not crazy about the Asian food. Overall, the food was just ok. The grounds were well maintained and the view and breeze in the lobby was very relaxing. Our favorite part was lying by the beach every day and just enjoying the view. Not sure we would return, and if we did decide to return, we would not book the swim out and would confirm that the seafood restaurant and all the restaurants are open.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont modernes, confortables et beaucoup apprécient l'accès direct à la piscine et la vue. Une minorité signale des problèmes avec l'eau chaude ou la climatisation, une vue partielle, du bruit ou des inondations en cas de fortes pluies.
Avis de voyageur à ce sujet
10
Kyle
18 nov. 2024
·
A séjourné 6 nuits
My husband and I stayed in a tropical view swim out room and it was worth the upgrade! The pool was very private, had a peek of ocean view and was perfect for relaxing. The room and bathroom were spacious with lots of storage. The mini bar was well stocked and we did get room service one day and it was quick and tasty. I found the bed really comfortable and you had the option to change pillows etc through their housekeeping app. The restaurants at the hotel were amazing (however it was confusing on when the buffet was open) and the food was fantastic. Lots of choice at the buffet at breakfast and Lola Grill and the beach bar were awesome for lunch. The desserts were all really, really good as well as the tacos! The coffee shop was a huge plus and we went there a couple of times a day! The bars were all well stocked and the employees at the bars and coffee shop were awesome. There were always tons of chairs by the pool and on the beach. The activities were fun, but not too crazy. The service by the pool and on the beach was excellent as well.The beach was gorgeous white sand with tons of space for everyone. The water in front of the hotel was a bit murky, but if you walked 5 minutes to the right, it was crystal clear, not too wavy and so warm and perfect! You can wander forever along the beach. We had an early arrival and weren’t able to get our room until 3:00, but we were able to use the facilities all day. Sales pitch at check in isn’t pushy, but did happen.
My husband and I stayed in a tropical view swim out room and it was worth the upgrade! The pool was very private, had a peek of ocean view and was perfect for relaxing. The room and bathroom were spacious with lots of storage. The mini bar was well stocked and we did get room service one day and it was quick and tasty. I found the bed really comfortable and you had the option to change pillows etc through their housekeeping app. The restaurants at the hotel were amazing (however it was confusing on when the buffet was open) and the food was fantastic. Lots of choice at the buffet at breakfast and Lola Grill and the beach bar were awesome for lunch. The desserts were all really, really good as well as the tacos! The coffee shop was a huge plus and we went there a couple of times a day! The bars were all well stocked and the employees at the bars and coffee shop were awesome. There were always tons of chairs by the pool and on the beach. The activities were fun, but not too crazy. The service by the pool and on the beach was excellent as well.The beach was gorgeous white sand with tons of space for everyone. The water in front of the hotel was a bit murky, but if you walked 5 minutes to the right, it was crystal clear, not too wavy and so warm and perfect! You can wander forever along the beach. We had an early arrival and weren’t able to get our room until 3:00, but we were able to use the facilities all day. Sales pitch at check in isn’t pushy, but did happen.
10
Ashley J
3 août 2024
·
A séjourné 4 nuits
Everything was amazing until it rained one night. Was very unaware that the swim out rooms flood. I was standing in the walkway doing my makeup, thought I heard rain or even a waterfall, looked down and our room was flooding. Cleaned that up and used all of our towels, to only walk towards the back of the room where the sliding door is… floor full of water! Oh and the ceiling was leaking too!! Staff was quick to move our room and come in to fix the issue.
Everything was amazing until it rained one night. Was very unaware that the swim out rooms flood. I was standing in the walkway doing my makeup, thought I heard rain or even a waterfall, looked down and our room was flooding. Cleaned that up and used all of our towels, to only walk towards the back of the room where the sliding door is… floor full of water! Oh and the ceiling was leaking too!! Staff was quick to move our room and come in to fix the issue.
6
Diane N.
20 nov. 2024
·
A séjourné 5 nuits
There are these animals that roam around and one got into my room and surprised me when I got out of the shower. It had gotten into my garbage because I had left my slider open about 3 inches. No one told us to keep our sliders closed, but these creatures roam around, then they took their time getting to my room to clean up the mess from the Animal. My AC ran nonstop and my room would get to about 50° through the night so I had to keep turning my AC on and off. I told them about this. They came to my room twice still couldn’t fix it when I told them About all of this, they offered to change rooms or offer me some kind of compensation. The eating situation did not offer a lot of options. Everyone there is very friendly and tries to help which I appreciate. I just would’ve liked to seen more action.
There are these animals that roam around and one got into my room and surprised me when I got out of the shower. It had gotten into my garbage because I had left my slider open about 3 inches. No one told us to keep our sliders closed, but these creatures roam around, then they took their time getting to my room to clean up the mess from the Animal. My AC ran nonstop and my room would get to about 50° through the night so I had to keep turning my AC on and off. I told them about this. They came to my room twice still couldn’t fix it when I told them About all of this, they offered to change rooms or offer me some kind of compensation. The eating situation did not offer a lot of options. Everyone there is very friendly and tries to help which I appreciate. I just would’ve liked to seen more action.
8
Caroline
15 oct. 2025
·
A séjourné 2 nuits
It was nice overall. Good dining options, room was small for the cost and a little run down.
It was nice overall. Good dining options, room was small for the cost and a little run down.
10
Daniel
24 juin 2024
·
A séjourné 3 nuits
We just back tonight from Hyatt Zilara. Here is my review. Overall 4.5 out of 5 stars. The Good: VERY FRIENDLY STAFF. Our butler Sofia was so super helpful. But everyone on the premises were very nice. The property is very clean. The staff work hard to keep this way. The pol service waiters were great. The room was very clean and in good condition. The spa is next level good. Best experience of any spa ever for my wife and I. The Food overall was very good. All had great flavor and prepared wonderfully. So where is the other 1/2 star? As other reviews will tell you, the restaurant choices are VERY LIMITED! Only four on the property so if you’re thinking of going for a lengthy amount of time, it will be a problem. The Japanese place is the only required reservation and was a little disappointing but food was good. Portion size was not great. The other part is weather because…. It rained the entire time but they didn’t have really good indoor activities available. There are a few things to do but the activity people should be more proactive and they just weren’t. People that had been there for several days with the rain were clearly aggravated with really not much to do. Overall, we really enjoyed our stay. We may not return soon but would consider it for sure.
We just back tonight from Hyatt Zilara. Here is my review. Overall 4.5 out of 5 stars. The Good: VERY FRIENDLY STAFF. Our butler Sofia was so super helpful. But everyone on the premises were very nice. The property is very clean. The staff work hard to keep this way. The pol service waiters were great. The room was very clean and in good condition. The spa is next level good. Best experience of any spa ever for my wife and I. The Food overall was very good. All had great flavor and prepared wonderfully. So where is the other 1/2 star? As other reviews will tell you, the restaurant choices are VERY LIMITED! Only four on the property so if you’re thinking of going for a lengthy amount of time, it will be a problem. The Japanese place is the only required reservation and was a little disappointing but food was good. Portion size was not great. The other part is weather because…. It rained the entire time but they didn’t have really good indoor activities available. There are a few things to do but the activity people should be more proactive and they just weren’t. People that had been there for several days with the rain were clearly aggravated with really not much to do. Overall, we really enjoyed our stay. We may not return soon but would consider it for sure.
8
Eric
8 juin 2025
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A séjourné 3 nuits
We enjoyed our stay. The food and drinks were great. Our only issue was that our tv would not power off, so it stayed on the entire trip. Also, the ceiling fan only has one speed, which is Mach 1. The property was. It overcrowded, which was nice. It is a small enough property to make getting around very simple.
We enjoyed our stay. The food and drinks were great. Our only issue was that our tv would not power off, so it stayed on the entire trip. Also, the ceiling fan only has one speed, which is Mach 1. The property was. It overcrowded, which was nice. It is a small enough property to make getting around very simple.
10
Tracy
17 juil. 2025
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A séjourné 7 nuits
Very nice property, wonderful staff. Quiet room with a swim up pool.
Very nice property, wonderful staff. Quiet room with a swim up pool.
10
Ahmed
25 mai 2025
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A séjourné 9 nuits
The facilities are great. The staff is delightful & helpful. The room was spacious, well decorated, and super clean. Food was wonderful in all the restaurants. Our room was described as ocean view but it was partial ocean view, which wasn’t great, but there were so many positives, we let that one go. Overall, the resort is top notch. The pool area is great. The beach is quiet and enjoyable although the water wasn’t great (a ton of sea weed). We believe this is the case all over Playa del Carmen anyway.
The facilities are great. The staff is delightful & helpful. The room was spacious, well decorated, and super clean. Food was wonderful in all the restaurants. Our room was described as ocean view but it was partial ocean view, which wasn’t great, but there were so many positives, we let that one go. Overall, the resort is top notch. The pool area is great. The beach is quiet and enjoyable although the water wasn’t great (a ton of sea weed). We believe this is the case all over Playa del Carmen anyway.
6
Samuel
1 nov. 2025
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A séjourné 6 nuits
We expected this hotel Zilara to be just as good as the one in Cancun Hotel District, but it fell short. The property is a bit dated. The hot water in our room did not work properly. It was reported twice and when the maintenance person would come they would temporarily fix the issue then go back to cold water. The staff was not as attentive as the hotel Zilara in Cancun are. The shows were very limited and not as enjoyable. The food was not tasty.
We expected this hotel Zilara to be just as good as the one in Cancun Hotel District, but it fell short. The property is a bit dated. The hot water in our room did not work properly. It was reported twice and when the maintenance person would come they would temporarily fix the issue then go back to cold water. The staff was not as attentive as the hotel Zilara in Cancun are. The shows were very limited and not as enjoyable. The food was not tasty.
10
Taylor
12 oct. 2025
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A séjourné 5 nuits
An amazing stay at Hyatt Zilara! The staff make it extra special as soon as you get there and the rooms are beautiful and very nice. Beds and linens were comfortable, loved the double sink bathrooms and shower excellent. Main pool is super relaxing while also filled with activity that lets you decide from a quieter to more activity side. Servers at the pool are on it and bar made fantastic drinks. Couldn’t have asked for a better beach. Great food options and lovely room service too! We will be going back very soon!
An amazing stay at Hyatt Zilara! The staff make it extra special as soon as you get there and the rooms are beautiful and very nice. Beds and linens were comfortable, loved the double sink bathrooms and shower excellent. Main pool is super relaxing while also filled with activity that lets you decide from a quieter to more activity side. Servers at the pool are on it and bar made fantastic drinks. Couldn’t have asked for a better beach. Great food options and lovely room service too! We will be going back very soon!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est largement décrit comme chaleureux, attentionné et serviable dans tout le complexe. Les inconvénients incluent les sollicitations persistantes pour des clubs/excursions, ainsi que des services de bar/restaurant parfois lents ou incohérents.
Avis de voyageur à ce sujet
10
Mohamed
10 nov. 2025
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A séjourné 4 nuits
Staff was amazing
Staff was amazing
10
Vera
3 oct. 2025
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A séjourné 3 nuits
The staff was incredible. We had an emergency during our stay and it was all hands on deck. I’m so grateful for their help and beyond that the property is beautiful, laid back, and I will be back.
The staff was incredible. We had an emergency during our stay and it was all hands on deck. I’m so grateful for their help and beyond that the property is beautiful, laid back, and I will be back.
10
Sonia
6 oct. 2025
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A séjourné 7 nuits
The Staff at the resort was above all others. I don’t even know where to start, on day one Daniel at the pool made us feel so welcomed. Daniel was absolutely amazing, friendly, attentive. We have never had as good of service by the whole crew there, Sandy, Omar, Adilita, Miguel, Viviana and the names go on. Every request was made with a smile. We were the celebrating my mother’s 90’s birthday and the went out of their was to make it special. Outstanding service. Food was delicious. 100% recommend this resort. It’s a smaller resort and that’s what we were looking for.
The Staff at the resort was above all others. I don’t even know where to start, on day one Daniel at the pool made us feel so welcomed. Daniel was absolutely amazing, friendly, attentive. We have never had as good of service by the whole crew there, Sandy, Omar, Adilita, Miguel, Viviana and the names go on. Every request was made with a smile. We were the celebrating my mother’s 90’s birthday and the went out of their was to make it special. Outstanding service. Food was delicious. 100% recommend this resort. It’s a smaller resort and that’s what we were looking for.
8
Brittany
4 oct. 2025
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A séjourné 4 nuits
Great property and friendly staff. My only callout is the staff who try to sell you upgrades to visit other resorts. I don’t think it’s appropriate to guilt trip you and make you feel inadequate for politely declining the first 3 times. As someone in marketing, I don’t think this tactic is right at all. Thankfully the rest of the stay turned things around because that was my first impression of the resort.
Great property and friendly staff. My only callout is the staff who try to sell you upgrades to visit other resorts. I don’t think it’s appropriate to guilt trip you and make you feel inadequate for politely declining the first 3 times. As someone in marketing, I don’t think this tactic is right at all. Thankfully the rest of the stay turned things around because that was my first impression of the resort.
4
Randip
21 sept. 2025
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A séjourné 3 nuits
Ok, so first of all I have been to other Hyatt location but this one is the worst of all. No customer service at all. The place is only 20% filled but they are running out of alcohol. Its really unheard of. We have been drinking one particular type of whisky from 5pm to 8pm and all of the sudden they said they dont have it anymore. I wanted some of my friends who were visiting another resort close by to just come visit us for like an hour or less without using any of the resorts accommodations, I was told that they have to pay $90/person to come in. This is not my first rodeo. I have been using Hyatts locations for many years. This is the first time I have experienced this type of service. If im paying for the something at asked pricing without any negotiations then I deserve the service. Please book other locations. Manager said he cannot do anything. Not even "Sorry"
Ok, so first of all I have been to other Hyatt location but this one is the worst of all. No customer service at all. The place is only 20% filled but they are running out of alcohol. Its really unheard of. We have been drinking one particular type of whisky from 5pm to 8pm and all of the sudden they said they dont have it anymore. I wanted some of my friends who were visiting another resort close by to just come visit us for like an hour or less without using any of the resorts accommodations, I was told that they have to pay $90/person to come in. This is not my first rodeo. I have been using Hyatts locations for many years. This is the first time I have experienced this type of service. If im paying for the something at asked pricing without any negotiations then I deserve the service. Please book other locations. Manager said he cannot do anything. Not even "Sorry"
10
Alexander
7 nov. 2025
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A séjourné 6 nuits
The fine dining food options lived up to expectations. Having delicious food in an all inclusive resort is key and their service, very friendly staff, plenty of food options, and high quality food was pleasantly surprising. Secondly, i cant talk enough about how relaxing and wonderful the Zen Spa is. I would recommend the check in package which gets a couple a 50 minute massage followed by hydrotherapy and a body scrub you apply yourself before doing hydrotherapy. We enjoyed it so much we went again at the end of our trip before we left. Would absolutely stay here again.
The fine dining food options lived up to expectations. Having delicious food in an all inclusive resort is key and their service, very friendly staff, plenty of food options, and high quality food was pleasantly surprising. Secondly, i cant talk enough about how relaxing and wonderful the Zen Spa is. I would recommend the check in package which gets a couple a 50 minute massage followed by hydrotherapy and a body scrub you apply yourself before doing hydrotherapy. We enjoyed it so much we went again at the end of our trip before we left. Would absolutely stay here again.
8
Juliette
1 nov. 2024
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A séjourné 4 nuits
Overall, we had a nice stay. The room was beautiful and we loved the swim out pool. Room service was amazing. We had the floating breakfast which was fun! My room was spotless and restocked daily. Couple of things: Luggage took 3 hours to deliver to room and they delivered to the room next door. We even called twice to ask why it hadn’t been delivered. We would’ve taken the luggage with us but they wouldn’t let us. Language barrier : a few employees didn’t speak any English but would reply Ok, I got you. But nothing would happen. This happened when ordering the floating breakfast, the luggage and the missing wine from our friends room. We asked multiple times for these items. We figured out later it was a language barrier. Missing wine : both our friends and us bought the VIP package from Expedia which included sparkling wine. Our room had a bottle but theirs did not. We later found out at the pool bar it went to another room and from a conversation with another guest. We asked 3 times for a bottle which was finally received. See comment above. Sunday evening, all of the restaurants were closed except two (even the buffet was closed) and the wait was 45 minutes. Minor things but when booking a Hyatt resort and the amount we paid, we felt these things shouldn’t have happened. Everyone was nice and friendly. Check in and out was easy.
Overall, we had a nice stay. The room was beautiful and we loved the swim out pool. Room service was amazing. We had the floating breakfast which was fun! My room was spotless and restocked daily. Couple of things: Luggage took 3 hours to deliver to room and they delivered to the room next door. We even called twice to ask why it hadn’t been delivered. We would’ve taken the luggage with us but they wouldn’t let us. Language barrier : a few employees didn’t speak any English but would reply Ok, I got you. But nothing would happen. This happened when ordering the floating breakfast, the luggage and the missing wine from our friends room. We asked multiple times for these items. We figured out later it was a language barrier. Missing wine : both our friends and us bought the VIP package from Expedia which included sparkling wine. Our room had a bottle but theirs did not. We later found out at the pool bar it went to another room and from a conversation with another guest. We asked 3 times for a bottle which was finally received. See comment above. Sunday evening, all of the restaurants were closed except two (even the buffet was closed) and the wait was 45 minutes. Minor things but when booking a Hyatt resort and the amount we paid, we felt these things shouldn’t have happened. Everyone was nice and friendly. Check in and out was easy.
6
Elena Claire
12 avr. 2025
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A séjourné 6 nuits
We had high expectations for this property as we stayed in the Hyatt zilara on the strip in Cancun during Covid and had a lovely time. At this location there are only 3 restaurants. The buffet for dinner was below average and for breakfast it was “ok.” We felt like the staff wasn’t as attentive. Very hard to get a cup of coffee in the morning at the breakfast buffet and getting drinks at the pool restaurant was also tough. Drinks are quite terrible. My husband was drinking and he couldn’t taste even a little bit of alcohol and I was pregnant and the mocktails were just pure sugar and not very tasty. The pina coladas tasted like bubble gum soap. I couldn’t drink it. The best part was the coffee bar. There was a morning barista and night barista. Both ladies were lovely and so sweet. One made amazing designs with the foam for cappuccinos. We ended up leaving this location early due to a promotion we received by going on a marketing presentation. Overall will not be coming back to this Hyatt location.
We had high expectations for this property as we stayed in the Hyatt zilara on the strip in Cancun during Covid and had a lovely time. At this location there are only 3 restaurants. The buffet for dinner was below average and for breakfast it was “ok.” We felt like the staff wasn’t as attentive. Very hard to get a cup of coffee in the morning at the breakfast buffet and getting drinks at the pool restaurant was also tough. Drinks are quite terrible. My husband was drinking and he couldn’t taste even a little bit of alcohol and I was pregnant and the mocktails were just pure sugar and not very tasty. The pina coladas tasted like bubble gum soap. I couldn’t drink it. The best part was the coffee bar. There was a morning barista and night barista. Both ladies were lovely and so sweet. One made amazing designs with the foam for cappuccinos. We ended up leaving this location early due to a promotion we received by going on a marketing presentation. Overall will not be coming back to this Hyatt location.
10
Taylor
12 oct. 2025
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A séjourné 5 nuits
An amazing stay at Hyatt Zilara! The staff make it extra special as soon as you get there and the rooms are beautiful and very nice. Beds and linens were comfortable, loved the double sink bathrooms and shower excellent. Main pool is super relaxing while also filled with activity that lets you decide from a quieter to more activity side. Servers at the pool are on it and bar made fantastic drinks. Couldn’t have asked for a better beach. Great food options and lovely room service too! We will be going back very soon!
An amazing stay at Hyatt Zilara! The staff make it extra special as soon as you get there and the rooms are beautiful and very nice. Beds and linens were comfortable, loved the double sink bathrooms and shower excellent. Main pool is super relaxing while also filled with activity that lets you decide from a quieter to more activity side. Servers at the pool are on it and bar made fantastic drinks. Couldn’t have asked for a better beach. Great food options and lovely room service too! We will be going back very soon!
8
JoAnne
24 févr. 2025
·
Most staff was friendly. Some were not. We were referred to their app to reserve cabanas, but it did not work. Service at the restaurants were mid and not enough to accomodate the amount of people staying at the resort.
Most staff was friendly. Some were not. We were referred to their app to reserve cabanas, but it did not work. Service at the restaurants were mid and not enough to accomodate the amount of people staying at the resort.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Cadre paisible et isolé en bord de mer, à l'écart de la ville ; peu accessible à pied, les taxis/navettes étant nécessaires pour les sorties. Les algues peuvent parfois affecter la mer, mais l'accès à la plage est facile sur place.
Avis de voyageur à ce sujet
8
Jahaira
7 oct. 2025
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A séjourné 4 nuits
La propiedad muy bonita, la playa no eataba bonita y mucho oleaje pero ya eso no es culpa del hotel. No muchas actividades. Staff muy servicial y amables,no mucha variedad de comida. Lugar tranquilo.
La propiedad muy bonita, la playa no eataba bonita y mucho oleaje pero ya eso no es culpa del hotel. No muchas actividades. Staff muy servicial y amables,no mucha variedad de comida. Lugar tranquilo.
10
VINAY R
21 sept. 2025
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A séjourné 4 nuits
It's a beautiful property. Need separate transportation to get here from the airport. It quiet, well staffed. Very helpful, and no pressure on guesty
It's a beautiful property. Need separate transportation to get here from the airport. It quiet, well staffed. Very helpful, and no pressure on guesty
10
Shelly
8 nov. 2024
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A séjourné 5 nuits
We were impressed from the second we drove up. Everyone was wonderful and very helpful. The pool is huge and you never have to fight over a seat or even sit next to anyone. The beach is easy and beautiful. The restaurants serve the best food I’ve had at any resort. We felt very centrally located. We were in Cancun and Playa De Carmen within 20 min. So easy to the ferries and shopping. I’m already looking at bookings for next year. Must mention Johanna was a great first impression helper without any push.
We were impressed from the second we drove up. Everyone was wonderful and very helpful. The pool is huge and you never have to fight over a seat or even sit next to anyone. The beach is easy and beautiful. The restaurants serve the best food I’ve had at any resort. We felt very centrally located. We were in Cancun and Playa De Carmen within 20 min. So easy to the ferries and shopping. I’m already looking at bookings for next year. Must mention Johanna was a great first impression helper without any push.
8
Ashley
5 janv. 2025
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A séjourné 3 nuits
This is a wonderful property for some relaxing downtime. There are plenty of options for outside excursions, and Playa del Carmen is a short taxi ride away for shopping and dining experiences. The food available at the resort was decent. The food all had beautiful presentation but flavor was sometimes disappointing. Over all we would choose to stay here again! Wonderful beach area, pool area was clean and well maintained and the grounds of the resort were gorgeous.
This is a wonderful property for some relaxing downtime. There are plenty of options for outside excursions, and Playa del Carmen is a short taxi ride away for shopping and dining experiences. The food available at the resort was decent. The food all had beautiful presentation but flavor was sometimes disappointing. Over all we would choose to stay here again! Wonderful beach area, pool area was clean and well maintained and the grounds of the resort were gorgeous.
10
JUSTIN
30 juin 2025
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A séjourné 4 nuits
Beautiful resort, great food. Amazing staff. Just wouldn't go back in the summer due to seaweed
Beautiful resort, great food. Amazing staff. Just wouldn't go back in the summer due to seaweed
10
Emily
18 déc. 2024
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A séjourné 7 nuits
Definitely not walkable and no shopping ot restaurants around. However, there is really no need to keave the resort. They have anything you could want. Safe, quiet. Staff were great. Pretty good alcohol selection. Food was good over all. Very nice relaxed atmosphere. We really enjoyed our stay.
Definitely not walkable and no shopping ot restaurants around. However, there is really no need to keave the resort. They have anything you could want. Safe, quiet. Staff were great. Pretty good alcohol selection. Food was good over all. Very nice relaxed atmosphere. We really enjoyed our stay.
10
Ahmed
25 mai 2025
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A séjourné 9 nuits
The facilities are great. The staff is delightful & helpful. The room was spacious, well decorated, and super clean. Food was wonderful in all the restaurants. Our room was described as ocean view but it was partial ocean view, which wasn’t great, but there were so many positives, we let that one go. Overall, the resort is top notch. The pool area is great. The beach is quiet and enjoyable although the water wasn’t great (a ton of sea weed). We believe this is the case all over Playa del Carmen anyway.
The facilities are great. The staff is delightful & helpful. The room was spacious, well decorated, and super clean. Food was wonderful in all the restaurants. Our room was described as ocean view but it was partial ocean view, which wasn’t great, but there were so many positives, we let that one go. Overall, the resort is top notch. The pool area is great. The beach is quiet and enjoyable although the water wasn’t great (a ton of sea weed). We believe this is the case all over Playa del Carmen anyway.
6
Naira
27 juil. 2025
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A séjourné 5 nuits
The resort was ok. The drinks were good but the food was mediocre. Beach was unusable ( I recognize this isn’t the hotels fault) but the pool was fun. Never any issues getting chairs.
The resort was ok. The drinks were good but the food was mediocre. Beach was unusable ( I recognize this isn’t the hotels fault) but the pool was fun. Never any issues getting chairs.
8
Yia
5 janv. 2025
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A séjourné 3 nuits
The hotel is in the smaller side. Not much to do in or around the hotel. However, if you’re looking to just relax and enjoy the beach, it’s perfect.
The hotel is in the smaller side. Not much to do in or around the hotel. However, if you’re looking to just relax and enjoy the beach, it’s perfect.
10
Elena
1 déc. 2024
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A séjourné 8 nuits
This hotel has everything you need for a relaxing experience. It feels secluded and intimate as it is off the main road and commercial areas. The staff works hard to pamper you. The beach is not the nicest, but not too bad either. Beware of jelly fish, they can hurt you seriously. Maybe it is seasonal. Lots of sea grass as well. We were there the last week of November. Other than that, had an amazing time!
This hotel has everything you need for a relaxing experience. It feels secluded and intimate as it is off the main road and commercial areas. The staff works hard to pamper you. The beach is not the nicest, but not too bad either. Beware of jelly fish, they can hurt you seriously. Maybe it is seasonal. Lots of sea grass as well. We were there the last week of November. Other than that, had an amazing time!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
De nombreux clients jugent la nourriture très bonne à excellente, en particulier dans les restaurants de spécialités. Les points négatifs courants sont le nombre limité de restaurants avec des fermetures variables, des réservations et des attentes pour le hibachi, un buffet souvent jugé moyen, et des boissons incohérentes.
Avis de voyageur à ce sujet
8
Todd Michael Lentz, Brenda Kay
14 févr. 2025
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A séjourné 4 nuits
Great relaxing resort. Only two problems. Only had one staff member checking in on Sunday around 5pm for a larger group. Drinks were not always consistent. Other than that, we would definitely go back. Food was excellent and coffee shop was amazing.
Great relaxing resort. Only two problems. Only had one staff member checking in on Sunday around 5pm for a larger group. Drinks were not always consistent. Other than that, we would definitely go back. Food was excellent and coffee shop was amazing.
6
Glenn
19 oct. 2025
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A séjourné 5 nuits
The all inclusive dining was below average quality with limited choices for room service. No beef or chicken tacos, nachos chips are too thick and hard. Strawberry tart is too hard. Hamburgers were tasteless and fries were greasy. I did not like the taste and texture of the fish or pork tacos.
The all inclusive dining was below average quality with limited choices for room service. No beef or chicken tacos, nachos chips are too thick and hard. Strawberry tart is too hard. Hamburgers were tasteless and fries were greasy. I did not like the taste and texture of the fish or pork tacos.
6
Robert
31 mai 2025
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A séjourné 3 nuits
Property was okay a bit run down. Room was beautiful, pool was warm and a bit dirty, not a lot of food options, buffet was terrible, Italian restaurant was delicious, staff was AMAZING, entertainment was not great!
Property was okay a bit run down. Room was beautiful, pool was warm and a bit dirty, not a lot of food options, buffet was terrible, Italian restaurant was delicious, staff was AMAZING, entertainment was not great!
6
Andrew Scott
20 juin 2024
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A séjourné 5 nuits
The resort was beautiful and the staff were friendly and responsive. The food however, was not very good and there are not enough dining options. They have a buffet that is open daily for breakfast… it was what you would expect from a breakfast buffet. They had an Italian restaurant and let’s just say the food here was comparable to chef boyardee.. no I’m not joking. The seafood restaurant outside we only ate at once, we ordered surf n turf which was supposed to be filet and shrimp. The meat was horrible and had some kind of red sauce poured over it. I had to spit it out. The shrimp was not deveined. Our server here was horrible and rude. So, we did not go back. They have an Asian restaurant that requires a reservation for hibachi and sushi. And you can’t have sushi and hibachi at the same time … you have to choose one or the other. I thought this was ridiculous. I felt hungry all the time because there was no other options for food. The finally opened the buffet for dinner the last night we were there. In my opinion… they should have have more food options. I would not stay here again because of this.
The resort was beautiful and the staff were friendly and responsive. The food however, was not very good and there are not enough dining options. They have a buffet that is open daily for breakfast… it was what you would expect from a breakfast buffet. They had an Italian restaurant and let’s just say the food here was comparable to chef boyardee.. no I’m not joking. The seafood restaurant outside we only ate at once, we ordered surf n turf which was supposed to be filet and shrimp. The meat was horrible and had some kind of red sauce poured over it. I had to spit it out. The shrimp was not deveined. Our server here was horrible and rude. So, we did not go back. They have an Asian restaurant that requires a reservation for hibachi and sushi. And you can’t have sushi and hibachi at the same time … you have to choose one or the other. I thought this was ridiculous. I felt hungry all the time because there was no other options for food. The finally opened the buffet for dinner the last night we were there. In my opinion… they should have have more food options. I would not stay here again because of this.
8
Zahra
23 sept. 2025
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A séjourné 4 nuits
Overall great hotel, very quiet and relaxing. I would have appreciated the buffet restaurant open longer and for dinner to provide diverse meal options. Also would be wonderful to add more shows each night for entertainment
Overall great hotel, very quiet and relaxing. I would have appreciated the buffet restaurant open longer and for dinner to provide diverse meal options. Also would be wonderful to add more shows each night for entertainment
10
Alexander
7 nov. 2025
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A séjourné 6 nuits
The fine dining food options lived up to expectations. Having delicious food in an all inclusive resort is key and their service, very friendly staff, plenty of food options, and high quality food was pleasantly surprising. Secondly, i cant talk enough about how relaxing and wonderful the Zen Spa is. I would recommend the check in package which gets a couple a 50 minute massage followed by hydrotherapy and a body scrub you apply yourself before doing hydrotherapy. We enjoyed it so much we went again at the end of our trip before we left. Would absolutely stay here again.
The fine dining food options lived up to expectations. Having delicious food in an all inclusive resort is key and their service, very friendly staff, plenty of food options, and high quality food was pleasantly surprising. Secondly, i cant talk enough about how relaxing and wonderful the Zen Spa is. I would recommend the check in package which gets a couple a 50 minute massage followed by hydrotherapy and a body scrub you apply yourself before doing hydrotherapy. We enjoyed it so much we went again at the end of our trip before we left. Would absolutely stay here again.
6
Sami
29 juin 2025
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A séjourné 4 nuits
To start I am writing this view to bless all the folks who don’t have the ability to see this place in person prior to visiting. I had to work off of the reviews prior to coming here as I was researching which resort to choose for my honeymoon while I was on deployment in the military. I will lay out this review plainly with pros/cons in a way so I would know the unseen thing/way things work prior to choosing to spend potentially thousands of dollars. Pro: the valet service was great if you had a rental car. Check in was smooth but a problem happened. Con: we upgraded rooms to an “ocean view room” for 20 dollars more per night equaling 80 per night but when we went into the room there was a structure overhangs in the way to block our view of the pool and ocean except the horizon line. Pro: the room was clean on the inside and met expectation. Con: there are raccoon like creatures called the “Coatis” that will come into your room eat your food, lay in your bed, pee and poop in the sheets and more if you leave your door open or your balcony door open so they tell you you have to keep it double locked closed which basically defeats the purpose of the balcony. Personally my wife and I like to have the door open to listen to the waves but you can’t or else a raccoon will ruin your life. Twice a coatis was close to getting in our room but we closed the door in time. Pros/cons: there were four restaurants and I will rank them and discus the benefits and problems with each and th
To start I am writing this view to bless all the folks who don’t have the ability to see this place in person prior to visiting. I had to work off of the reviews prior to coming here as I was researching which resort to choose for my honeymoon while I was on deployment in the military. I will lay out this review plainly with pros/cons in a way so I would know the unseen thing/way things work prior to choosing to spend potentially thousands of dollars. Pro: the valet service was great if you had a rental car. Check in was smooth but a problem happened. Con: we upgraded rooms to an “ocean view room” for 20 dollars more per night equaling 80 per night but when we went into the room there was a structure overhangs in the way to block our view of the pool and ocean except the horizon line. Pro: the room was clean on the inside and met expectation. Con: there are raccoon like creatures called the “Coatis” that will come into your room eat your food, lay in your bed, pee and poop in the sheets and more if you leave your door open or your balcony door open so they tell you you have to keep it double locked closed which basically defeats the purpose of the balcony. Personally my wife and I like to have the door open to listen to the waves but you can’t or else a raccoon will ruin your life. Twice a coatis was close to getting in our room but we closed the door in time. Pros/cons: there were four restaurants and I will rank them and discus the benefits and problems with each and th
6
Elena Claire
12 avr. 2025
·
A séjourné 6 nuits
We had high expectations for this property as we stayed in the Hyatt zilara on the strip in Cancun during Covid and had a lovely time. At this location there are only 3 restaurants. The buffet for dinner was below average and for breakfast it was “ok.” We felt like the staff wasn’t as attentive. Very hard to get a cup of coffee in the morning at the breakfast buffet and getting drinks at the pool restaurant was also tough. Drinks are quite terrible. My husband was drinking and he couldn’t taste even a little bit of alcohol and I was pregnant and the mocktails were just pure sugar and not very tasty. The pina coladas tasted like bubble gum soap. I couldn’t drink it. The best part was the coffee bar. There was a morning barista and night barista. Both ladies were lovely and so sweet. One made amazing designs with the foam for cappuccinos. We ended up leaving this location early due to a promotion we received by going on a marketing presentation. Overall will not be coming back to this Hyatt location.
We had high expectations for this property as we stayed in the Hyatt zilara on the strip in Cancun during Covid and had a lovely time. At this location there are only 3 restaurants. The buffet for dinner was below average and for breakfast it was “ok.” We felt like the staff wasn’t as attentive. Very hard to get a cup of coffee in the morning at the breakfast buffet and getting drinks at the pool restaurant was also tough. Drinks are quite terrible. My husband was drinking and he couldn’t taste even a little bit of alcohol and I was pregnant and the mocktails were just pure sugar and not very tasty. The pina coladas tasted like bubble gum soap. I couldn’t drink it. The best part was the coffee bar. There was a morning barista and night barista. Both ladies were lovely and so sweet. One made amazing designs with the foam for cappuccinos. We ended up leaving this location early due to a promotion we received by going on a marketing presentation. Overall will not be coming back to this Hyatt location.
10
Taylor
12 oct. 2025
·
A séjourné 5 nuits
An amazing stay at Hyatt Zilara! The staff make it extra special as soon as you get there and the rooms are beautiful and very nice. Beds and linens were comfortable, loved the double sink bathrooms and shower excellent. Main pool is super relaxing while also filled with activity that lets you decide from a quieter to more activity side. Servers at the pool are on it and bar made fantastic drinks. Couldn’t have asked for a better beach. Great food options and lovely room service too! We will be going back very soon!
An amazing stay at Hyatt Zilara! The staff make it extra special as soon as you get there and the rooms are beautiful and very nice. Beds and linens were comfortable, loved the double sink bathrooms and shower excellent. Main pool is super relaxing while also filled with activity that lets you decide from a quieter to more activity side. Servers at the pool are on it and bar made fantastic drinks. Couldn’t have asked for a better beach. Great food options and lovely room service too! We will be going back very soon!
8
alana
29 nov. 2025
·
A séjourné 10 nuits
Friendly staff and great food.
Friendly staff and great food.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Valérie
31 mai 2025
·
A séjourné 8 nuits
Chambres propres personnels au petit soin et très gentil établissement tres calme en cette période de l'année
Chambres propres personnels au petit soin et très gentil établissement tres calme en cette période de l'année
10
Philippe
30 mars 2025
·
Expérience 10/10! Nous souhaitions des vacances reposantes, gourmandes et ensoleillées – c’est exactement ce que nous avons eu. L’accueil a été incroyable dès notre arrivée. Le personnel est tout simplement fabuleux. Nous avons été pris en charge par Denisse qui a tout fait pour rendre notre séjour agréable. Les chambres sont spacieuses, confortables et très propres. Toutes les commodités ont surpassé nos attentes. Le buffet incroyable et frais… et que dire des autres restaurants. Super belle plage à proximité. Bref, il s’agit d’un petit resort parfait pour la tranquillité et relaxer. Nous ne voulions pas partir et on songe même à y retourner. Ceux qui écrivent des commentaires négatifs se plaignent pour rien! On le recommande fortement!
Expérience 10/10! Nous souhaitions des vacances reposantes, gourmandes et ensoleillées – c’est exactement ce que nous avons eu. L’accueil a été incroyable dès notre arrivée. Le personnel est tout simplement fabuleux. Nous avons été pris en charge par Denisse qui a tout fait pour rendre notre séjour agréable. Les chambres sont spacieuses, confortables et très propres. Toutes les commodités ont surpassé nos attentes. Le buffet incroyable et frais… et que dire des autres restaurants. Super belle plage à proximité. Bref, il s’agit d’un petit resort parfait pour la tranquillité et relaxer. Nous ne voulions pas partir et on songe même à y retourner. Ceux qui écrivent des commentaires négatifs se plaignent pour rien! On le recommande fortement!
6
sachadra
11 oct. 2024
·
A séjourné 5 nuits
Personnel agreable. Nourriture ok mais sans plus , petit hotel et peu danimation
Personnel agreable. Nourriture ok mais sans plus , petit hotel et peu danimation
10
Robert
23 août 2024
·
A séjourné 5 nuits
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10
Lakenua
6 août 2024
·
A séjourné 4 nuits
Ma
Ma
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 23:59
Avant 12:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Vous envisagez cet hôtel pour votre voyage à Playa del Carmen ?
Quel est le prix habituel des chambres au Hyatt Zilara Riviera Maya Adults Only All-Inclusive à Playa del Carmen ?
Au cours des 60 à 90 prochains jours, le prix moyen des chambres au Hyatt Zilara Riviera Maya Adults Only All-Inclusive à Playa del Carmen est d'environ 444 $US par nuit pour deux personnes, allant de 284 $US à 689 $US aux dates de forte affluence.
Quelle est la meilleure période pour visiter le Hyatt Zilara Riviera Maya Adults Only All-Inclusive pour éviter l'affluence ?
La période la plus calme au Hyatt Zilara Riviera Maya Adults Only All-Inclusive à Playa del Carmen est juin, tandis que janvier est le mois de plus forte demande. Prévoyez d'éviter l'affluence au début de l'été et attendez-vous à ce que le complexe soit le plus fréquenté vers janvier.
Quelles sont les attractions et expériences à proximité du Hyatt Zilara Riviera Maya Adults Only All-Inclusive à Playa del Carmen ?
Situé dans le Quintana Roo, le Hyatt Zilara Riviera Maya Adults Only All-Inclusive à Playa del Carmen est proche de la plage de Maroma, de la plage de Playa Xcalacoco et du parcours de golf El Camaleón Mayakoba, ce qui en fait un lieu idéal pour se détendre sur la plage, jouer au golf et vivre des aventures en plein air. L'établissement est également parfait pour un séjour romantique ou axé sur le bien-être.
Quel mois offre les tarifs les plus bas au Hyatt Zilara Riviera Maya Adults Only All-Inclusive ?
Septembre est le mois le moins cher pour séjourner au Hyatt Zilara Riviera Maya Adults Only All-Inclusive à Playa del Carmen, avec une moyenne de 309 $US par nuit ; février est le plus cher à 553 $US. Les tarifs plus bas en septembre coïncident avec une tendance différente de celle de l'affluence : juin est en fait le mois le plus calme pour les visiteurs.
Comment le prix par nuit à Hyatt Zilara Riviera Maya Adults Only All-Inclusive, à Playa del Carmen se situe-t-il par rapport aux dernières semaines ?
Le prix actuel de Hyatt Zilara Riviera Maya Adults Only All-Inclusive, à Playa del Carmen est de 287 $US par nuit pour 2 voyageurs, ce qui est habituel pour cet hôtel : il se situe à moins de 10 % de sa moyenne de 310 $US enregistrée au cours des 60 derniers jours. La plupart des nuits pendant cette période se situaient entre 232 $US et 407 $US.
Prix pour les dates à venir
novembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
décembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-11-02: 307.8936176047668USD
- 2026-11-03: 306.8944733762817USD
- 2026-11-04: 306.8944733762817USD
- 2026-11-05: 335.49027693975825USD
- 2026-11-06: 334.6854838000488USD
- 2026-11-07: 334.6854838000488USD
- 2026-11-08: 334.6854838000488USD
- 2026-11-09: 336.8676049596863USD
- 2026-11-10: 323.8397983005371USD
- 2026-11-11: 413.90829458889766USD
- 2026-11-12: 413.90829458889766USD
- 2026-11-13: 413.90829458889766USD
- 2026-11-14: 413.90829458889766USD
- 2026-11-15: 339.8259693538818USD
- 2026-11-16: 345.2063970531616USD
- 2026-11-17: 339.8259693538818USD
- 2026-11-18: 344.1833132510986USD
- 2026-11-19: 329.83462952084346USD
- 2026-11-20: 330.44367139700313USD
- 2026-11-21: 330.8337395987243USD
- 2026-11-22: 329.8950419397583USD
- 2026-11-23: 329.8561102509155USD
- 2026-11-24: 330.8337395987243USD
- 2026-11-25: 325.8380867575073USD
- 2026-11-26: 329.8561102509155USD
- 2026-11-27: 329.83462952084346USD
- 2026-11-28: 329.11524704235836USD
- 2026-11-29: 329.83462952084346USD
- 2026-11-30: 388.34520128506466USD
- 2026-12-01: 413.90829458889766USD
- 2026-12-02: 413.90829458889766USD
- 2026-12-03: 352.27598193975825USD
- 2026-12-04: 351.59177458364866USD
- 2026-12-05: 352.27598193975825USD
- 2026-12-06: 351.44164852737424USD
- 2026-12-07: 352.27598193975825USD
- 2026-12-08: 345.8208005741882USD
- 2026-12-09: 352.27598193975825USD
- 2026-12-10: 352.27598193975825USD
- 2026-12-11: 352.27598193975825USD
- 2026-12-12: 351.44164852737424USD
- 2026-12-13: 323.0213449191284USD
- 2026-12-14: 323.0213449191284USD
- 2026-12-15: 322.84461554214477USD
- 2026-12-16: 323.0213449191284USD
- 2026-12-17: 323.0213449191284USD
- 2026-12-18: 323.0213449191284USD
- 2026-12-19: 323.0213449191284USD
- 2026-12-20: 323.0213449191284USD
- 2026-12-21: 320.1587729698486USD
- 2026-12-22: 320.1587729698486USD
- 2026-12-23: 320.1587729698486USD
- 2026-12-24: 351.59177458364866USD
- 2026-12-25: 584.9479418505858USD
- 2026-12-26: 583.6485796601562USD
- 2026-12-27: 583.6485796601562USD
- 2026-12-28: 599.2608698981933USD
- 2026-12-29: 712.0435136322021USD
- 2026-12-30: 703.9613633296508USD
- 2026-12-31: 703.9613633296508USD
- 2027-01-01: 645.0659142555542USD
- 2027-01-02: 498.68853565884393USD
Vous recevrez un e-mail contenant les instructions d’enregistrement dans un délai de 7 jours précédant votre arrivée. Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit et les cartes de débit; espèces non acceptées
- Des modes de paiement sans espèces sont disponibles
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Piscine accessible de 08 h 00 à 19 h 00.
- Les enfants de moins de 18 ans ne sont pas admis dans cet hébergement réservé aux adultes.
- L'hébergement est doté de chambres communicantes/adjacentes, qui pourraient être disponibles aux dates de votre séjour. Veuillez en faire la demande en contactant directement l'hébergement à l'aide des coordonnées indiquées dans la confirmation de réservation.
- Modes de paiement sans espèces disponibles pour toutes les transactions.
Informations sur l'établissement
Numéro d'enregistrement de l'établissement 008-007-003241/2025
- Une arrivée anticipée est possible moyennant un supplément (sujet à disponibilité)
- Tout départ tardif fait l’objet de frais supplémentaires (sujet à disponibilité)
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Restaurant
Piscine
Service en chambre
Service de voiturier
Organisation d'excursions
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Hammam
Massage
Spa et centre de bien-être
Salon de coiffure/Beauté
Bar de la piscine
Petit-déjeuner en chambre
Réservé aux adultes
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Services
Organisation d'excursions
Nettoyage à sec
Ménage
Salle de banquet
Distributeur automatique de billets
Consigne à bagage
Zone fumeurs
Laverie
24-Hour Front Desk
Bingo
Concierge Services
Activités
Piscine
Courts de tennis
Plage (à proximité)
Cyclisme
Karaoké
Billard
Piscine extérieure
Musique live
Bicycle Tour Information
Evening Entertainment
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Tennis de table
Terrasse
Fitness Center (nearby)
Parking
Parking
Service de voiturier
Parking gratuit
Parking Onsite
Connexion Internet
Wi-fi gratuit