The Gramercy Residences

Staff was courteous, property is well maintained. Convenient that the mall is a walk away in the property . All in all I will suggest this place to everyone 5 stars for me .

The 3 swimming pools were excellent. Security and cleanliness was exceptional. We had a few issues with the Wi-Fi in our last few days. Would highly recommend this apartment.

The unit is clean and well maintained. It is safe with direct access to the Century mall. The grocery is nearby and there are a lot of restaurant around. The facilities are accessible and all staff are helpful and attentive .

The Gramercy is an awesome property. The 36th floor lap pool, infinity pools, sauna, steam room and changing rooms are great. The 37th floor work out room is also excellent. On both floors they have round sofas to watch the sunset. Front door guards are very careful about access and only people registered to your floor have access to the floor. Building is 72 stories tall, one of the tallest in Manila.

I would give the unit I stayed 4 stars. There are a few suggestions I would give. The unit needs some renovation, there are paint chipping, the floors needs repair, a hole on the bathroom door. I would suggest the host to invest in a luxurious, hotel stylecomplete set of bath towels and beddings, provide shampoos/conditioner, there were cutleries missing from the kitchenette. I think the futon has to be replaced by something more easier to unfold and comfortable to sleep on. Overall, I am satisfied with the amenities, safety and good communication with the host. I don't recommend taking your car because parking fee will make you bankrupt. The cheapest I found was 500 pesos/might The area was walkable, a stone's throw from the Century mall and the skyline is breathtaking.

The area is ok close to Century Mall. The communication was poor. I tried to communicate with them a week before my stay and didn’t get much answers. The checking in process was tedious and overbearing. There were cockroaches everywhere. When I transferred to a studio room after my roommate left the ac was leaking and spit out ice hence the terrible flooring by the sliding doors. Spa was great and so was the pool and the other staff but the way it is managed is a bit much. Save yourselves the pain of this and go to a hotel.

Pre-existing cockroach problems in unit. Staff was aware. Was not taken care of during stay. Found 6-7 cockroaches in bathroom amenities, sink, floor. The same for the bedroom. Only good thing about facility is the centralized location, gym and pool. Clueless staff. There's nothing about this place to write home about. Much better options available around the same area with equal or better prices.

The property’s well maintained. The room was on the 26th floor. Pet friendly easy access to all amenities, Makati business district. Room is a little bit small but was very clean

Hard to get parking

Nice pool

Property is too old, sofa bed is breaking, bathroom is filthy, not enough toiletries esp toilet paper, requested for extra towels didnt show up, not coming back here.

Multicolored towels, looks like it was taken from diff places. Extra bedsheet was overused, tear is visible. No communication by phone. Have to go to front desk. No face/handtowel. Instruction in checking out is not clear. Email for checkout not provided. Very difficult to communicate. Doesn’t answer a phone call. Laminate floor is peeling off. Don’t like the place all in all. Trusted Expedia on this place, but they failed. Security too strict. Two persons can’t sit in one chair for few minutes while waiting for someone. Not presentable place for renting. They should make it like hotel ready.

The unit need to be updgraded. Cleanliness is failed. The bed mattress is kinda old and room is dusty. Sorry but it is not worth it from what we have paid for. It is very disappointing .

The building and its views are spectacular. The building is very well kept - the appartment ... not. It's basically proper, well furnished, nice balcony with superb views. The holding of the shower doesn't work. The floor of the bathroom showed signs of overflooding. The tissue of the sofa had ... holes. The only 2 large towels were very old, smelled bad off ftom the start. There was zero room service for cleaning/ changing towels&bedwear for 9 days. For this price at 4-star level in Manila - there's better.

Linens not presentable. Towels are miss match. They used a towel taken from a resort in Boracay. Bedsheets are about to be ripped. Can’t communicate to the front desk. You have to talk to the agency, in which I can’t get hold of on the phone only email.

We arrived in the place and we found a lot of cockroaches in the kitchen cabinets, the place is very dusty and you can smell the musky of the area like its not been cleaned for a while. The towels are old amd beddings smells like old . I did communicate d it to the property mananagement assigned tru text and they responded appropriately. Too bad they said they have to spray the area with chemicals with our stuff and clothes inside so i refused. The first night was horrible. All of us were coughing and triggers all our allergy. The electrical wiring in the kitchen is bad. You cant used the fridge and microwave at the same time. The circuit breaker or main fuse kept resetting coz of the electricity. The bathroom vent is bad. U can smell how bad the sewer from the bathroom from your bed. It was a horrible experience.

Every day I had to spray the cockroach everywhere especially in the kitchen

A flat which is more a disaster than a place to sleep over. Extremely strong sewage stinks, full of bugs and cockroaches, we had booked for 4 and arrived late and see that they have provided beds, towels etc only for 2!!! Extremely bad communications with the host, STAY AWAY from this trap.

Room is old and horrible smell did not sleep there and left early to airport, moldy smell and nothing works …

The property was nice but disappointed seeing cockroaches in the room

Love the city view.

I did NOT like thereis no safety deposit box in the room. This is a disgrace.

To Expedia and to the property owner, I want to let you know that I was disappointed with the property. I will list down my reasons. - 2 days after booking I received a message at 8 am asking me to provide an ID to process the checking in. It was noted that I have to submit it before 12nn as the staff was only working until that time. So I was only given 4 hours which if I didn't check my email, I could have missed it. I think requirements should be communicated asap to avoid any inconvenience to your guests? - When we arrived they handed me 1 access card which I will get penalised if I share with the other quests. My booking clearly stated 3 adults! Do you expect me to pick them up from the lobby each time they want to go out? I don't question your rule but you should have organised 3 access for us and not just one. -I will list down the room amenities as per mentioned/described on the website but weren't in the property: toaster,espresso maker,coffee grinder rainfall shower head (ordinary shower only), slippers toiletries (soap and toothbrush were provided only), netflix not working, laundry facility black out curtains, connected to a shopping centre. I wont mind not having those, but I expected the property to have those as advertised. -something is wrong with the fridge. Every about 30 minutes it makes a noise. Loud noise that keeps walking us up. But I couldn't turn it off as we have items needed to be kept cold. -room wifi is connected but nothing is loading

Neutral experience. however, the room is ok. It’s just that the bathroom / Toilet located at the loft. So inconvenient. Stairs too was scary we are on our 50’s we can’t handle going up and down. We stayed overnight only didn’t finished our 4nights stay and transfer to a better safe hotel.

Matress saggy but otherwise great stay

The area is ok close to Century Mall. The communication was poor. I tried to communicate with them a week before my stay and didn’t get much answers. The checking in process was tedious and overbearing. There were cockroaches everywhere. When I transferred to a studio room after my roommate left the ac was leaking and spit out ice hence the terrible flooring by the sliding doors. Spa was great and so was the pool and the other staff but the way it is managed is a bit much. Save yourselves the pain of this and go to a hotel.

The unit need to be updgraded. Cleanliness is failed. The bed mattress is kinda old and room is dusty. Sorry but it is not worth it from what we have paid for. It is very disappointing .

The building and its views are spectacular. The building is very well kept - the appartment ... not. It's basically proper, well furnished, nice balcony with superb views. The holding of the shower doesn't work. The floor of the bathroom showed signs of overflooding. The tissue of the sofa had ... holes. The only 2 large towels were very old, smelled bad off ftom the start. There was zero room service for cleaning/ changing towels&bedwear for 9 days. For this price at 4-star level in Manila - there's better.

Almost everything about the property was what I expected except for the roaches and the microwave didn't work and the TV didn't work and there was no follow up or next day contact with the unit owner

Room is old and horrible smell did not sleep there and left early to airport, moldy smell and nothing works …

Before Check-in, Dennise and Jenny were both response quickly about my concerns. Upon check-in the consiege is very helpful to direct me to 2nd floor to get my building pass from the security room. I met the security and was very nice and respectful. Our stay felt relaxing, and secured. The bulding security is very tight and the security personels are accommodating. The room is clean and very organize. I will definitely coming back to this unit.

To Expedia and to the property owner, I want to let you know that I was disappointed with the property. I will list down my reasons. - 2 days after booking I received a message at 8 am asking me to provide an ID to process the checking in. It was noted that I have to submit it before 12nn as the staff was only working until that time. So I was only given 4 hours which if I didn't check my email, I could have missed it. I think requirements should be communicated asap to avoid any inconvenience to your guests? - When we arrived they handed me 1 access card which I will get penalised if I share with the other quests. My booking clearly stated 3 adults! Do you expect me to pick them up from the lobby each time they want to go out? I don't question your rule but you should have organised 3 access for us and not just one. -I will list down the room amenities as per mentioned/described on the website but weren't in the property: toaster,espresso maker,coffee grinder rainfall shower head (ordinary shower only), slippers toiletries (soap and toothbrush were provided only), netflix not working, laundry facility black out curtains, connected to a shopping centre. I wont mind not having those, but I expected the property to have those as advertised. -something is wrong with the fridge. Every about 30 minutes it makes a noise. Loud noise that keeps walking us up. But I couldn't turn it off as we have items needed to be kept cold. -room wifi is connected but nothing is loading

You guys rip me off and I want my money back!

The room I book was not what I got when I I get there and they refused to change it. I was not the only guest the happen to, my room was more than two hundred dollar less than what I paid for and GOTOPHI host refused to talk to me.

Property is old, furnitures are old. Card access is very inconvenient. I got 2 br 4 days stay. Theres couple of my relatives that stayed with me and I had to assist them every time they need to get something downstairs due to the card access limit that i cant even go out and leave my family in the room for 4 days. Plus they dont have room service nor extra towels provided. I had only 4 towels for my whole 4 days stay. Ive never been able to contact my host the whole time. No assistance at all. I checked in at the other building across the street and it was way way better and cheaper.

The staff is always friendly and welcoming...especially the front doormen.

I despise the check in process.

Firstly the room and communication from the room owner was very good, BUT overall the experience was terrible, this is all due to Security and customer services. Security is just way over the top, most of them rude or arrogant. This goes most of the satff, not all but most. So really it just ruins the whole experience

Manager or condo unit refuses to give me a elevator card. I can access my room or gym or anything without a card. Have to be escorted to gym or any

They emailed me that the room above was flooding and I could no longer stay there. Ok, no problem it happens, I can find another place. But then they never refunded me. They made me pay for a room they would not let me stay in. Hotels.com tried to get a hold of them but they would not answer, I tried to get a hold of them but they would not answer. They stole from me.

There were a lot of great markets near

good option of location, there were a grocery store shopping mall restaurants nearby, walkable and could be easy for you especialy your grocery needs. the unit is cleaned, very nice view outside on your terrace, if you would like to cook your own food, you can cook inside, there are available all utensils you need in cooking, rice cooker, cookware, plate etc.. over all it was great satesfied 4 days stayed in Gramercy Residence.

The unit is clean and well maintained. It is safe with direct access to the Century mall. The grocery is nearby and there are a lot of restaurant around. The facilities are accessible and all staff are helpful and attentive .

Very close to night life

Good place to hanga around the area. Lots of resto and bars.

location is good

This was the second time I've stayed at the Gramercy very friendly staff from and very secure and close to the Century Mall and many other shopping venues and also the night life my girlfriend loves the filling station restaurant the most will be back there again.

The property is in the heart of everything which makes it convenient for walking.

Amazing location. Right next to century mall. But I'd prefer to stay at a hotel. Just looks like a downgraded apartment. And I booked a deluxe one. Lobby is downright fancy and amazing but apartments are not at all like that

Good., did enjoy the view from my unit. Walkable to storws and some malls.area Can be loud at night.