Mercure Nottingham Sherwood

Location is a little out of the centre but in a nice area. Check in was easy and the Room was clean and comfortable. I had a very good night sleep. All was good until breakfast. The breakfast area was filthy, most tables needed clearing when I arrived yet staff were just stood around talking. The breakfast was also dreadful, bacon was undercooked and cold, scrambled eggs were brown, cold beans and hard bread. When staff decided to start clearing tables, they were using a trolley which was absolutely caked in filth and just left it in the middle of the restaurant for diners to see. Wouldn’t stay here again

After getting checked in by a not very helpful member of staff and paying the car parking charge we made our way up to our room via the stairs as one of the lifts was out of service and was a big queue for the other one. We entered the tiny room that you get provided, checked out the bathroom and it was grim, full of mould looks like someone had peed in the shower and just generally untidy. Went back to reception lugging all our stuff back down the stairs to ask for a new room, was met with the same unhelpful staff member who didn’t even seem like she wanted to change our room until the other staff member stepped in and said to change the room. New room wasn’t the best either with some staining on the curtains which I don’t even want to think what it was and a shower which you had to turn off 4 times throughout the shower to let it drain, but we couldn’t be bothered with the hassle of going back down so put up with it. The rooms look very tired and are very small definitely not what you expect from a 4* hotel I assume they only get that rating from the rest of the facilities they provide? Went downstairs to grab our free drink we got given for the problem with the room to be met by a woman on the bar who clearly didn’t want to be in work that day with the reception we got from her! Next morning we got woke up by drums coming from downstairs not sure what was going on, but the rooms are no where near noise proof at all so I recommend bringing some earplugs.

For a good value hotel there was nothing to complain about

The front desk staff was extremely rude upon arrival.

The place is seriously worn down. Carpets can no longer be cleaned, holes in doors only sparsely padded up. a/c so noisy you would rather just freeze or borrow one of their old-style electric heaters. Etc… Staff, however, are so nice and always do their absolute best to accommodate the situation. Apart from powdered scrambled eggs - yack!!! - breakfast is good and diverse