HB Bonomelli 15

We didn't receive any notification about check-in the night before our arrival, and then for several hours they didn't answer the phone or the line was busy. Finally, we notified Hotels.com, who looked for the owner and within 1 hour they solved it so that we could check in via an external application. It's worth getting to the accommodation early in the evening, there are terrible figures in groups on the street. It's hard to sleep even with earplugs, there's a very busy street right under the window day and night. However, the accommodation was clean and of good quality, equipped with everything. Most attractions and public transport are very close.

The biggest scammer in bergamo. The owner sent me a link to check in but it said "no reservation found". I texted owner, he didn\'t reply. I called, he didn\'t answer. We had to go to milan. The checkin closing time was 8pm. After countless times we called owner again at around 5pm, he picked up. We told him about the link and asked to fix it and if it is okay for us to came a little late. He agreed to it and said I\'ll check link. We were in peace that owner will fix the link and accommodate us when we reach the property. We reached at 9pm. I texted him, and guess what he said ? "I\'m not coming now." We kept trying. My old mother had a knee problem, i sent him countless texts and called him many times. But he didn\'t accommodate us. The link to check in never worked. We spent night out in streets. Next morning we had to book another hotel and we never got our money back.

It was ok. A little dirty. Couldn't find bedding for pull out bed. Duvet had no cover on it. Only one pillow for my two children so I slept without a pillow. All other cushions and bedding were dirty and had stains. Shower looked too dirty to use. No hand wash or coffee but I guess was ok for one night. Would not stay there again

Good enough accommodation when you can find it and finally get into the building. Follow the check in details closely to ensure you pay and that allows the main door to open - no check-in staff available.

Did not answer any of my calls when I arrived. Got to the apartment and found it was double booked. Would not return any calls or messages whilst I was there. Refused a refund through Hotels.con because the host would not approve it. No hotels available in the city & had to stay in a strangers house we met on the street!