Is parking available at the hotel?

Self-parking is available on-site for a fee of EUR 18 per day, which includes in/out privileges. Parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available for a fee of approximately EUR 30 per person. Breakfast is served on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to noon.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until midnight, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request and may incur additional charges.

Are airport shuttle services available?

Airport shuttle services are available for a fee of EUR 20 per vehicle (one-way). Guests must contact the property with arrival details before travel to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances, elevators, and wheelchair-accessible facilities in public areas and rooms. Accessible parking is also available.

What is the hotel's location in relation to key landmarks?

The hotel is centrally located in Innsbruck, just steps from Hospital Church and Anna's Column. It is 0.4 mi from Innsbruck Market Hall and Triumphal Arch, making it convenient for exploring the area.

What are the policies regarding children staying at the hotel?

Children are welcome at the property, and kids can stay for free up to a certain age, although the minimum age for free stays is not specified.

What are the policies for extra beds and cribs?

The hotel offers cribs for infants at a fee of EUR 30 per day and rollaway beds at a fee of EUR 60 per night. Advance request or confirmation may be required for these amenities.

The PENZ Hotel Innsbruck – Impressive Views & Great Service

Average nightly price at The PENZ Hotel by month, last 12 months (USD)
Month	Average price
January	$241
February	$228
March	$211
April	$232
May	$250
June	$237
July	$223
August	$231
September	$301
October	$231
November	$229
December	$327

What guests think

The PENZ Hotel earns strong feedback for its central, walkable location and friendly, professional staff, while modern rooms are generally comfortable but some guests report street noise, inconsistent Wi-Fi, air-conditioning problems, or small bathrooms.

Many reviewers find the hotel very clean and appreciate the convenient underground parking with elevator access. The rooftop bar and top-floor setting receive praise for city and mountain views. Breakfast is frequently described as outstanding and varied, though a few note it is not included or that the offering has changed. Overall, expect a modern, central base with excellent service and memorable views.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Popular rooftop bar with city and mountain views; convenient underground parking with direct elevator access. A few mention parking can be pricey or affected by construction.

Related guest reviews

10

Hina

Jul 14, 2025

·

Stayed 1 night

The property is very beautiful and the service was top notch. The room was pretty good too. The rooftop bar was very nice with great views of the Alps.

10

Jens Øyvind

Feb 26, 2026

·

Stayed 2 nights

Perfekt beliggenhet i sentrum av Innsbruck. Hyggelige ansatte. Rent og pent! Parkering i hotellets kjelleretasje.

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10

Tom-Eirik

Aug 1, 2025

·

Stayed 1 night

Et kort opphold, rakk en tur inn til gamle byen og spiste en fantastisk frokost før vi tok gondolen til høyeste topp. Flott hotell, deilig takterrasse med levende musikk og god service!

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10

Louis

May 31, 2024

·

Stayed 1 night

Great location, very well appointed, clean, easy low cost parking. one of the best breakfast buffets, would stay again

10

Kim Andre

Aug 2, 2025

·

Stayed 1 night

Kan virkelig anbefale dette hotellet. God service, nydelig frokost, rene og fine rom, glimrende bar i toppetasje. Vi storkoste oss her

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6

michael

Aug 12, 2024

·

Stayed 2 nights

Stayed here twice now, and it has not improved. Lumpy foam pillows, not feather. Loud LOUD streets below. Rooftop Bar American ran out of appetizer plates at 6pm on a Friday night !? Breakfast offering has been significantly reduced for the worse, used to rave about their breakfast and now it is below average. At premium rates we expected much much more. The parking garage is under construction and they managed that OK, but we will stay elsewhere when visiting Innsbruck next time.

10

Chris

May 18, 2024

·

Stayed 1 night

Nice modern hotel well located in shopping centre of Innsbruck. Great roof top bar & restaurant with 360° views of mountains.

10

Thomas

Oct 24, 2024

·

Stayed 2 nights

Trevlig jobbvistelse under två dagar Har bott här förut. Allt är jättebra, nära till allt och bra service. Parkering under hotellet

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10

Neil

Jul 6, 2025

·

Stayed 2 nights

Ultra modern design, very convenient location with underground parking. Excellent rooftop breakfast buffet.

10

Brad

Sep 16, 2024

·

Stayed 1 night

Parking directly under hotel

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Cleanliness

Reviews consistently describe the hotel and rooms as very clean. Isolated comments note housekeeping lapses.

Related guest reviews

10

Minji

Feb 27, 2026

·

Stayed 6 nights

깨끗하고 뷰 괜찮았음

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8

Alfred

Jul 1, 2022

·

Stayed 4 nights

Check in und Check out ist sehr speditiv, sehr freundliches Personal. Das Zimmer ist ok, Abstellplatz für den Koffer gibt es keinen. Die Putzmannschaft hat Potential zur Verbesserung, die Betten wurden teilweise halbpatzig gemacht und generell scheint es, dass man nicht zuviel Zeit für die Zimmerreinigung hatte. Das Frühstücksbüffet ist reichhaltig und bietet alles. Man muss aber ein grosser Esser sein damit sich die 25 Euro rechtfertigen. Sehr schön ist, dass man eine Welcome Card bekommt mit der man alle ÖV kostenlos benutzen kann. Trotz den kleineren Mängeln war der Aufenthalt angenehm und The Penz ist bestimmt empfehlenswert.

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6

Jean-Rodolphe

Jul 22, 2023

·

Stayed 1 night

Wir bekamen das Zimmer 117, das ganz offensichtlich nicht fachgerecht gereinigt worden ist. Morgens ca. 6 Uhr grosser Lärm unter dem, wegen der Hitze offenen Fenster. Die Müllabfuhr war angekommen und hat während mehr als 30 Minuten ihre, mit grossem Lärm verbundene Arbeit verrichtet. Eine unangenehme Angelegenheit wenn man 200 € pro Nacht bezahlt.

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10

Thien

Oct 16, 2025

·

Stayed 1 night

Very clean hotel, professional staff, easy parking and great access to the beautiful city

10

Laurel

Oct 16, 2024

·

Stayed 1 night

Cool, modern facade made of all glass with a beautiful view of the city from the rooftop bar and restaurant area. There was a chill but upscale vibe that was very comfortable. The women that helped us when we checked-in was professional and very welcoming. Our room was not huge but spacious enough for the three of us, as I was traveling with my parents. The wood paneling that adorns each room adds warm to the modern aestectic. I cannot comment on the breakfast because I was too full from the previous night"s dinner to partake. Last, the room and the hotel in general was very clean.

10

william

Nov 28, 2023

·

Stayed 2 nights

Great location. Very clean and nice

10

Sherri

Jul 10, 2023

·

Stayed 2 nights

The breakfast was great and the property was very clean. The staff at the front desks were very friendly and helpful

10

Susan

May 17, 2025

·

Stayed 4 nights

Terrific hotel with wonderful staff. Our room was clean and comfortable with beautiful linens, comfortable pillows and lovely toiletries. Loved having the bar fridge to store my milk for my tea in the mornings. Enjoyed the exceptional hot and cold breakfast buffet along with a lovely drink in the bar in the evening. Just perfect to walk everywhere and appreciated the free transportation card.

10

Bruno

Feb 21, 2023

·

Stayed 1 night

Sehr gut gelegen in der Altstadt, alles sehe gut zu Fuss erreichbar. Das Zimmer und das Bad war sehr sauber , sehr bequemes Bett. Das Frühstück war sehr gut und es hatte eine riesen grosse Auswahl und das beste war, man konnte bis 12:00 frühstücken. werde das nächste mal in Innsbruck wieder das Penz buchen. Das Personal war sehr freundlich und hilfsbereit, das Check-in und Check-out sehr speditiv und schnell.

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10

Marcelo

Mar 10, 2024

·

Stayed 1 night

Clean and comfortable. Staff very attentive

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Rooms

Modern, comfortable rooms, some with impressive city or mountain views. Some guests experienced noise from nearby venues or deliveries, small bathrooms, and occasional AC or Wi-Fi issues.

Related guest reviews

8

Allen

Sep 16, 2025

·

Stayed 3 nights

Room was nice, except right above a noisy restaurant... Luckily the noise subsided by midnight on Saturday, and the restaurant was mercifully closed on Sunday. Otherwise, a nice comfortable room, and the staff were friendly.

8

Dominik

Jul 31, 2024

·

Stayed 4 nights

Wir haben vier Nächten im Zimmer 304 verbracht. Das Zimmer ist nicht sehr gross und das Bad eher klein und eng, jedoch für einen Kurzaufenthalt ausreichend. Die Schiebetüre am Schrank war defekt und die Klimaanlage ist alt und laut. Das Zimmer wir täglich sauber gereinigt, ist sehr ruhig und der Kaffee (Nespresso) ist umsonst. Frühstück ist überaus Variantenreich mit einer grossen Auswahl mit fast allem was das Herz begehrt. Am Wochenende bis 12:00 Uhr und Werktags bis11:00. Uhr Das Personal ist sehr freundliche und hilfsbereit. Die Lage ist perfekt. Nur wenige Gehminuten zum Zentrum mit allen Sehenswürdigkeiten.

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10

Fernanda

Oct 15, 2025

·

Stayed 2 nights

O quarto era maravilhoso com uma vista da cidade e das montanhas incrível!

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6

carrie

Jul 10, 2024

·

Stayed 1 night

Really hot in room despite AC on high also construction noise not great. Cool hotel. Well run… just maybe not a great visit in heat of summer.

10

Lars

Sep 12, 2022

·

Stayed 7 nights

Zentral gelegenes Stadthotel. Sehr sauber und gepflegtes Hotel. Die Zimmer sind relativ klein aber ausreichend. Nicht optimal ist das Badezimmer. Es ist klein, ungünstig geschnitten und die Badewannendusche ist nicht mehr zeitgemäß. Hier hätten wir uns eine bodentiefe Dusche gewünscht. Die Altstadt von Innsbruck ist in wenigen Minuten zu Fuß erreichbar. Auch die Anbindung mit Bus und Straßenbahn ist optimal. Das personal ist sehr freundlich. Am Frühstücksbuffet gibt es nichts auszusetzen.

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10

Scott

Jan 13, 2025

·

Stayed 1 night

Great view of the mountains from our room. Clean, up to date facility. Great breakfast. Room is so nice and quiet. Very helpful and friendly staff.

6

Katie

Jul 9, 2025

·

Stayed 3 nights

On the positive side, the location was great, the rooms are nice and spacious, and the staff were friendly. However, we felt this place was overpriced and could not figure out why it was rated highly by others. The beds and pillows were uncomfortable. The WiFi would not work half the time. The shower got luke warm at best and wouldn't drain well. Seems like they need to put some money into upgrading the facilities and I'm sure when this place was built, it was a great hotel but they don't seem to have kept it up over the past 20 years.

10

Ellen

Oct 19, 2025

·

Stayed 1 night

We live this hotel. They got it right. The lighting in the room was really nice. The room had a nice glass table that rolled that was easy to move. It came in handy when my husband got hurt skiing and he had a hard time getting around.

8

Ian

Dec 15, 2024

·

Stayed 1 night

Great, apart from terrible internet, could not stream any films, presumably due to very restricted band width, they need to improve it.

6

Joerg

Dec 28, 2025

·

Stayed 1 night

Ja das Zimmer war gut,aber um 5.30 wurde es laut von draussen...die Parkhausseite ist nicht empfehlenswert

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Service

Staff are widely praised as friendly, professional, and helpful, with efficient check-in and attentive bar service. Rare reports mention slow or unresponsive follow-up.

Related guest reviews

10

Jens Øyvind

Feb 26, 2026

·

Stayed 2 nights

Perfekt beliggenhet i sentrum av Innsbruck. Hyggelige ansatte. Rent og pent! Parkering i hotellets kjelleretasje.

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8

Marie

Feb 16, 2026

·

Stayed 1 night

Belle chambre, propre, très bon personnel

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10

Katherine

Sep 22, 2025

·

Stayed 4 nights

We had a great stay at the hotel. The location is perfect. I took my mum for her birthday. The check in staff noticed and arranged a treat. All the staff were great but special mentions to the desk staff and Greg from the hotel bar. The breakfast was great and well worth it. The rooms were very comfortable. Only comment (particularly for British guests) was that the rooms did not have kettles. Not sure if the hotel provides the on request but, if you are like my mum and live on tea, it’s worth taking a travel kettle.

8

Alfred

Jul 1, 2022

·

Stayed 4 nights

Check in und Check out ist sehr speditiv, sehr freundliches Personal. Das Zimmer ist ok, Abstellplatz für den Koffer gibt es keinen. Die Putzmannschaft hat Potential zur Verbesserung, die Betten wurden teilweise halbpatzig gemacht und generell scheint es, dass man nicht zuviel Zeit für die Zimmerreinigung hatte. Das Frühstücksbüffet ist reichhaltig und bietet alles. Man muss aber ein grosser Esser sein damit sich die 25 Euro rechtfertigen. Sehr schön ist, dass man eine Welcome Card bekommt mit der man alle ÖV kostenlos benutzen kann. Trotz den kleineren Mängeln war der Aufenthalt angenehm und The Penz ist bestimmt empfehlenswert.

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10

Adan

Mar 12, 2025

·

Stayed 1 night

Staff was very friendly and helpful. Will come back

10

Sherri

Jul 10, 2023

·

Stayed 2 nights

The breakfast was great and the property was very clean. The staff at the front desks were very friendly and helpful

10

Susan

May 17, 2025

·

Stayed 4 nights

Terrific hotel with wonderful staff. Our room was clean and comfortable with beautiful linens, comfortable pillows and lovely toiletries. Loved having the bar fridge to store my milk for my tea in the mornings. Enjoyed the exceptional hot and cold breakfast buffet along with a lovely drink in the bar in the evening. Just perfect to walk everywhere and appreciated the free transportation card.

10

Laura

Oct 7, 2025

·

Stayed 1 night

Great service

4

Semra

Jul 19, 2022

·

Stayed 3 nights

Preis- Leistung steht nicht im Verhältnis. Wir haben uns vor der Buchung telefonisch über die Zimmer erkundigt und mitgeteilt, dass wir mit unseren Zwillingen (10 Wochen) anreisen möchten und es wurde uns mitgeteilt, dass wir ein dementsprechend größeres Bett bekommen könnten. Bei unserer späten Anreise haben wir ein sehr kleines Zimmer mit einem normalen Bett aufgefunden. Das Zimmer war auch klein und sehr laut. Die Lobby war telefonisch nicht erreichbar und hat sich auch nicht mehr gemeldet. Die angeführte Nespresso Maschine stellt 3 Kapseln für 2 Personen für den gesamten Aufenthalt zur Verfügung - die Kapseln wurden nicht aufgefüllt. Es gab auch keinen Wasserkocher und auch kein stilles Mineralwasser. Das Zimmer war sauber, aufgrund der Lokale darunter und gegenüber, jedoch sehr laut. Beim Auschecken haben wir unsere schlechte Erfahrung auf die Nachfrage ob alles gepasst hat mitgeteilt - auf unsere Schilderungen gab es kein Kommentar. Es wurde uns nur mitgeteilt, dass ein Wasserkocher auf Wunsch zur Verfügung stehen würde. Preis-Leistung steht nicht im Verhältnis und den Ruf als „Bestes Hotel in Innsbruck“ verdient das Penz nicht. Ein 4 Sterne Hotel, sollte mehr anbieten zumindest was kleine Annehmlichkeiten angeht.

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10

Matt

Oct 4, 2024

·

Stayed 2 nights

We had an excellent stay at the Penz Hotel. The property is posh, clean, and conveniently located in Innsbruck town center and only a 10-15 minute walk from Central Station. The staff are all very nice, particularly the staff at the 5th floor bar (shout out to Greg) which is cozy, has a great selection of cocktails and nice views. The daily breakfasts are fantastic and definitely worth the additional cost - big bang for your buck. If we return to Innsbruck we will absolutely stay at the Penz Hotel again.

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Location

Central and walkable—steps from the Old Town, shopping, and transit; easy access from the station and underground garage. Some rooms face busier sides with nighttime or early-morning noise.

Related guest reviews

10

carrie

Oct 2, 2025

·

Stayed 1 night

Great rooms and amazing rooftop dining! The breakfast buffet was the absolute best I have ever encountered! Within walking distance of several “must see” attractions. A perfect blend of contemporary luxuries in the midst of old world charm.

10

Jens Øyvind

Feb 26, 2026

·

Stayed 2 nights

Perfekt beliggenhet i sentrum av Innsbruck. Hyggelige ansatte. Rent og pent! Parkering i hotellets kjelleretasje.

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10

André

Jul 25, 2023

·

Stayed 3 nights

Ideales Hotel für einen Stadtbesuch, sehr zentral gelegen, die meisten Sehenswürdigkeiten sind zu Fuss zu erreichen. Würden wieder dieses Hotel buchen.

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8

John

Mar 28, 2025

·

Stayed 3 nights

Nice hotel close to train station

10

cary

Sep 30, 2023

·

Stayed 3 nights

The location is perfect for visiting Old Town. Everything is within walking distance. Staff was wonderful and location is very clean and safe. Parking was easy in the underground garage.

10

Nancy

Dec 8, 2025

·

Stayed 2 nights

Our first stay at the Penz. Lovey, great service and can't beat the location.

10

Cynthia

Sep 24, 2025

·

Stayed 2 nights

Nice hotel with a beautiful breakfast easy to walk to all major sites

8

Natalie

Feb 7, 2024

·

Stayed 3 nights

This review would have been a 5* had it not been for the noise during the night. The hotel is attached to a shopping centre with bars/restaurants. So depending on what side your room is, I would be woken up at gone midnight with the emptying of rubbish/bottles, at 6am with deliveries and Lorry’s beeping and shortly after the bin men. I’m not a light sleeper either! Ask for a room on the quiet side - I wish I’d known! The positives - great staff - esp Rem (sorry if spelt wrong!) who was so helpful on the front desk, the staff at breakfast were really friendly, the bar and views are fab! Hotel is spotlessly clean. And a great location just a two minute walk from the old town.

10

France

May 25, 2024

·

Stayed 2 nights

Parfaitement situé sans voiture

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10

Michelle

Jul 10, 2025

·

Stayed 3 nights

Great location, steps from old town, attached to a mall with great breakfast options. Friendly front desk stuff. Rooms were comfortable. Loved the rooftop bar. Thought we had breakfast included but it wasn't.

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Dining

Breakfast is a standout for variety and quality, often served on the rooftop with excellent views; the bar’s cocktails are well liked. A few note breakfast isn’t included or that the offering has changed.

Related guest reviews

10

carrie

Oct 2, 2025

·

Stayed 1 night

Great rooms and amazing rooftop dining! The breakfast buffet was the absolute best I have ever encountered! Within walking distance of several “must see” attractions. A perfect blend of contemporary luxuries in the midst of old world charm.

10

Faina

Sep 10, 2025

·

Stayed 5 nights

Excellent breakfast! Nice stuff

10

Malcolm

Jun 4, 2025

·

Stayed 2 nights

Superb, modern hotel in the old town - an easy walk to the river, residenz, Hofkirche, cathedral and Nordkettenbahn funicular. Staff in all areas fantastic. The highlights for us were the excellent choice of a wide range of high quality hot and cold food for breakfast and the rooftop location (with views over the city and mountains) of both the breakfast room and Terrace Bar. Would highly recommend.

10

Neil

Jul 22, 2024

·

Stayed 2 nights

Absolutely loved our stay at The Penz. The staff were incredibly friendly and efficient, the hotel is modern and in great condition, and the location couldn’t be better being just a short walk from the Old Town. The rooftop bar is fantastic, with a quality selection of drinks and a great ambience. Some very minor criticism; - despite having a good sized restaurant which serves breakfast for guests, the hotel does not offer food in the evening. This seems a missed opportunity given the great setting on the top floor. - the room design has some annoying quirks. Our bathroom had a fully transparent window (above head height) which means when you turn the bathroom light on it lights the *whole* bedroom. Very annoying if someone gets up in the night! - the minibar is a great feature, but it has a transparent door with a light that is permanently on. This means the corner of the bedroom has a permanent “night light” which illuminates the room and can’t be turned off I’m not going to score the hotel down for these points but wanted to include them in the review so they can be considered in future plans and room design. Otherwise a brilliant stay!!!

10

Carol

Jul 14, 2025

·

Stayed 1 night

Beyond EXCELLENT!! This was probably one of the nicest hotels my husband and I have stayed at. The breakfast was simply amazing. So many choices! From fresh bread and fruit, to salmon, eggs, and sausage and countless pastries! Best breakfast from a hotel we ever enjoyed! Please, stay here if you come to Innsbruck!

10

Kim Andre

Aug 2, 2025

·

Stayed 1 night

Kan virkelig anbefale dette hotellet. God service, nydelig frokost, rene og fine rom, glimrende bar i toppetasje. Vi storkoste oss her

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10

Elizabeth

Sep 8, 2025

·

Stayed 1 night

Absolutely amazing place. Everything phenomenal. Staff extra helpful. Accommodation etc first class. Breakfast best we have ever had

10

Neil

Jul 6, 2025

·

Stayed 2 nights

Ultra modern design, very convenient location with underground parking. Excellent rooftop breakfast buffet.

10

Michelle

Jul 10, 2025

·

Stayed 3 nights

Great location, steps from old town, attached to a mall with great breakfast options. Friendly front desk stuff. Rooms were comfortable. Loved the rooftop bar. Thought we had breakfast included but it wasn't.

8

Graham

May 27, 2025

·

Stayed 1 night

Short one night stay passing thru on the way to Italy from Prague .. hotel felt very business centered which was fine .. efficient functional and especially appreciated parking under the hotel by the elevators making it easy to get the bags up Breakfast was odd .. lots of sweets and fruit but limited cheeses .. odd for Austria in my experience Hidden away Restaurant the reception recommended was awesome

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Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15 $268	16 $264	17 $246
18 $242	19 $242	20 $243	21 $244	22 $243	23 $241	24 $244
25 $221	26 $221	27 $224	28 $221	29 $221	30 $222	31 $228

Su	Mo	Tu	We	Th	Fr	Sa
1 $221	2 $223	3 $224	4 $223	5 $224	6 $224	7 $221
8 $224	9 $224	10 $221	11 $244	12 $350	13 $350	14 $244
15 $225	16 $221	17 $224	18 $232	19 $221	20 $285	21 $295
22 $246	23 $244	24 $246	25 $243	26 $244	27	28
29 $244	30 $248

The PENZ Hotel

Prices for The PENZ Hotel

Monthly average prices

About this property

Location

Room options

Deluxe Room

Superior Double Room

Superior Double Or Twin Room

Junior Room

Guest reviews of The PENZ Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The PENZ Hotel

Prices for upcoming dates