Is parking available at the property?

Free self-parking is available on-site. Valet parking services are also offered.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee of approximately IDR 325,000 for adults and IDR 150,000 for children.

Are pets allowed at the property?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in time is at 2:00 PM and check-out time is at 12:00 PM. Early check-in is available for a fee, subject to availability.

Is there an airport shuttle service available?

A roundtrip airport shuttle is provided for a surcharge of IDR 700,000 per vehicle (one-way, maximum occupancy 3).

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in Jakarta, within a 5-minute drive of Gelora Bung Karno Stadium and Bundaran HI. It is approximately 2.8 miles from Grand Indonesia and 3.2 miles from Thamrin City Shopping Mall.

Does the property have a swimming pool?

Yes, there are 2 outdoor swimming pools available at the property.

What are the policies for guests staying with children?

One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

Rollaway beds are available for a fee of IDR 750,000 per day, and advance request or confirmation is required.

The Sultan Hotel & Residence Jakarta

What guests think

At The Sultan Hotel & Residence Jakarta, travelers highlight friendly, accommodating staff and a convenient location for GBK Stadium, JCC, and city access, while recurring downsides include dated facilities and occasional cigarette smoke lingering on certain floors.

Rooms are generally spacious and comfortable, though some report aging furnishings and minor maintenance inconveniences like power sockets. Cleanliness feedback is mixed, with some finding rooms clean while others noted housekeeping lapses such as hair in bathrooms or insufficient towels. Expect a traditionally styled, well-located stay if you are comfortable with an older property.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities feel dated across the property, with noticeable wear. Some note it is maintained reasonably despite its age.

Related guest reviews

6

HIROSHI

16 Nov 2024

·

Stayed 2 nights

古い、不便

6

André

18 May 2025

·

Stayed 4 nights

Servicen var veldig bra - 10 av 10. Absolutt alle som jobbet der var veldig imøtekommende. Det være seg resepsjonen, dørvaktene, frokostservitørene og vaskepersonalet. Alle skal ha honnør for sine fine og imøtekommende væremåter. Hotellet i seg selv har nok hatt sine glansdager, mye slitasje og det bærer sterkt preg av at det henger igjen på 80-tallet. Men det jeg likte aller minst var at de få røykfrie etasjene - tror 4 av 15 - var spredt vilkårlig mellom røykeetasjene, så det hang en sur eim av røyk over alt. Såfremt dette hotellet ikke blir renovert tror jeg nok ikke at jeg kommer til å booke der igjen. Det finnes så utrolig mange bedre alternativer.

8

Miguel

13 Jun 2025

·

Stayed 5 nights

I lilke that the hotel even when it is quite old, still keeps most of things well, i would recommend to review more their equpment at the rooms as they look quite old, but in general for the prices it was good

6

Kenji

21 Nov 2024

·

Stayed 2 nights

地下鉄駅やショッピングセンターから近いので便利。設備はかなり古い。

8

Kang Wei

27 Oct 2022

·

Stayed 8 nights

原入住8樓房間設備老舊菸味重，經反應後換至12樓，房間設備較新穎且無菸味，舒適。

10

Wooseok

18 Feb 2023

·

Stayed 3 nights

약간 낡은 호텔로 에어컨은 너무 춥고, 충전할 전원소켓도 불편이 많지만, 직원들에게 이야기하면 친절하고 적극적으로 잘 해결해 줍니다. 좋은 직원들이라고 생각합니다. 방이 넓고 큰 공원이 있어서 주말을 보내기에 적당한 곳입니다.

8

Martin

29 May 2024

·

Stayed 1 night

Old but not round down. Very good hotel and location to access the JCC Convention Center via underground tunnel. Only 400 meters away. Very practical. Staff is very nice and accommodating.

4

Hideo

31 Oct 2024

·

Stayed 3 nights

設備が古く朝食の味もあまりよくありませんでした。

4

H

10 Nov 2023

·

Stayed 4 nights

Very Old Hotel...

6

Jeffrey

5 Jun 2024

·

Stayed 3 nights

The staff are friendly and helpful, excellent service. But the hotel seems too old and aged.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: some guests found rooms clean, while others reported housekeeping lapses like hair in bathrooms, insufficient towels, and smoke odors in certain rooms or floors.

Related guest reviews

10

Noriko

18 Sept 2024

·

Stayed 5 nights

歴史と格式あるホテルで、インドネシア風のロビーも庭園も美しく、眺望もよかったです。スタッフは親切で、事前の問い合わせにも丁寧な返答がありました。立地が良いのに静かで、部屋は広々と快適でした。浴室に髪が落ちていたのと、コンセントの接触不良はありましたが、私は気にならないレベルです。次のジャカルタ滞在も、こちらで宿泊したいです。

8

shigeji

18 May 2025

·

Stayed 4 nights

2人部屋なのにフェースタオルが毎日ひとつしかない

10

Rajat

10 Dec 2024

·

Stayed 2 nights

Although the property is somewhat older, it offers clean, spacious rooms, an excellent breakfast, a variety of dining options, an on-site spa, an ATM, a gym, and a pool. You won't regret your decision to stay here!

6

André

18 May 2025

·

Stayed 4 nights

Servicen var veldig bra - 10 av 10. Absolutt alle som jobbet der var veldig imøtekommende. Det være seg resepsjonen, dørvaktene, frokostservitørene og vaskepersonalet. Alle skal ha honnør for sine fine og imøtekommende væremåter. Hotellet i seg selv har nok hatt sine glansdager, mye slitasje og det bærer sterkt preg av at det henger igjen på 80-tallet. Men det jeg likte aller minst var at de få røykfrie etasjene - tror 4 av 15 - var spredt vilkårlig mellom røykeetasjene, så det hang en sur eim av røyk over alt. Såfremt dette hotellet ikke blir renovert tror jeg nok ikke at jeg kommer til å booke der igjen. Det finnes så utrolig mange bedre alternativer.

8

Miguel

13 Jun 2025

·

Stayed 5 nights

I lilke that the hotel even when it is quite old, still keeps most of things well, i would recommend to review more their equpment at the rooms as they look quite old, but in general for the prices it was good

4

LEE

3 Aug 2022

·

Stayed 3 nights

카드키 오류로 인해 숙박시 여러번 카드 교체, 화장실 및 룸 청소 상태 불량

8

Kang Wei

27 Oct 2022

·

Stayed 8 nights

原入住8樓房間設備老舊菸味重，經反應後換至12樓，房間設備較新穎且無菸味，舒適。

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable, but furnishings and in-room equipment are aging, with minor maintenance inconveniences such as power sockets.

Related guest reviews

10

Noriko

18 Sept 2024

·

Stayed 5 nights

歴史と格式あるホテルで、インドネシア風のロビーも庭園も美しく、眺望もよかったです。スタッフは親切で、事前の問い合わせにも丁寧な返答がありました。立地が良いのに静かで、部屋は広々と快適でした。浴室に髪が落ちていたのと、コンセントの接触不良はありましたが、私は気にならないレベルです。次のジャカルタ滞在も、こちらで宿泊したいです。

10

Rajat

10 Dec 2024

·

Stayed 2 nights

Although the property is somewhat older, it offers clean, spacious rooms, an excellent breakfast, a variety of dining options, an on-site spa, an ATM, a gym, and a pool. You won't regret your decision to stay here!

8

Miguel

13 Jun 2025

·

Stayed 5 nights

I lilke that the hotel even when it is quite old, still keeps most of things well, i would recommend to review more their equpment at the rooms as they look quite old, but in general for the prices it was good

6

Kenji

21 Nov 2024

·

Stayed 2 nights

地下鉄駅やショッピングセンターから近いので便利。設備はかなり古い。

8

WAI HUNG

15 Jan 2023

·

Stayed 19,372 nights

Huge room with good price, many facilities and good vibes

8

Kang Wei

27 Oct 2022

·

Stayed 8 nights

原入住8樓房間設備老舊菸味重，經反應後換至12樓，房間設備較新穎且無菸味，舒適。

10

Wooseok

18 Feb 2023

·

Stayed 3 nights

약간 낡은 호텔로 에어컨은 너무 춥고, 충전할 전원소켓도 불편이 많지만, 직원들에게 이야기하면 친절하고 적극적으로 잘 해결해 줍니다. 좋은 직원들이라고 생각합니다. 방이 넓고 큰 공원이 있어서 주말을 보내기에 적당한 곳입니다.

4

H

10 Nov 2023

·

Stayed 4 nights

Very Old Hotel...

6

Anders

22 Apr 2022

·

Stayed 2 nights

Hotellet har haft sin storhedstid - det var nok desværre i 80’erne. Personalet var venligt og imødekommende. Værelset var skuffende. Der var desværre en del larm fra blæseranlæg nedenfor bygningen, og selvom airconditionanlægget arbejde på højtryk, blev det aldrig behageligt på værelset. Hotellet trænger til et frisk pust. Jeg ville ikke vælge hotellet igen, ej heller at spise der - desværre,

6

Jeffrey

5 Jun 2024

·

Stayed 3 nights

The staff are friendly and helpful, excellent service. But the hotel seems too old and aged.

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AI-generated summary based on recent guest reviews

Service

Service is consistently praised as friendly, attentive, and accommodating, with staff responsive to requests and assistance throughout the stay.

Related guest reviews

10

Jonguk

17 Mar 2023

·

Stayed 3 nights

Staffs are kind

6

André

18 May 2025

·

Stayed 4 nights

Servicen var veldig bra - 10 av 10. Absolutt alle som jobbet der var veldig imøtekommende. Det være seg resepsjonen, dørvaktene, frokostservitørene og vaskepersonalet. Alle skal ha honnør for sine fine og imøtekommende væremåter. Hotellet i seg selv har nok hatt sine glansdager, mye slitasje og det bærer sterkt preg av at det henger igjen på 80-tallet. Men det jeg likte aller minst var at de få røykfrie etasjene - tror 4 av 15 - var spredt vilkårlig mellom røykeetasjene, så det hang en sur eim av røyk over alt. Såfremt dette hotellet ikke blir renovert tror jeg nok ikke at jeg kommer til å booke der igjen. Det finnes så utrolig mange bedre alternativer.

10

Jonguk

4 Mar 2023

·

Stayed 1 night

staffs are kind and generous. They are good

10

TEH SOB

28 Jun 2023

·

Stayed 3 nights

All services and their hospitality made me comfortable and happy. If I have another chance to visit, I will choose the hotel again.

10

Wooseok

18 Feb 2023

·

Stayed 3 nights

약간 낡은 호텔로 에어컨은 너무 춥고, 충전할 전원소켓도 불편이 많지만, 직원들에게 이야기하면 친절하고 적극적으로 잘 해결해 줍니다. 좋은 직원들이라고 생각합니다. 방이 넓고 큰 공원이 있어서 주말을 보내기에 적당한 곳입니다.

10

Masaki

21 Nov 2024

·

Stayed 1 night

I stayed this hotel for football game.So it was very guud location so that it's near from the stadium. ゲロラ・ブン・カルノスタジアムでのサッカーの試合のために滞在しました。11月でも32度という高温多湿につき、スタジムからホテルのアクセス面で最高の施設だと思いました。22時30分まで1階のレストラン・バーで食事がとれるのは嬉しかったです。スタッフは皆親切で、手荷物の運搬・両替・道案内（朝6時のチェックアウトで、スカルノ・ハッタ空港までタクシーで行っても渋滞はないか）など適切に対応いただき気持ちよかったです。バーのスタッフは特にフレンドリーで、皆「サッカーを見に来たのか。ようこそジャカルタへ」と言葉を掛けてくれ、あたたかい気持ちになりました。都市部、観光スポットへのアクセスを補って余りあるホスピタリティで、満足しました。また宿泊できることを楽しみにしています。

8

Martin

29 May 2024

·

Stayed 1 night

Old but not round down. Very good hotel and location to access the JCC Convention Center via underground tunnel. Only 400 meters away. Very practical. Staff is very nice and accommodating.

10

MASAYUKI

3 Jun 2024

·

Stayed 2 nights

出張で利用致しましたが、とても快適なホテルでした。金額にたいしてのパフォーマンスがとても良いという印象です。お部屋にウェルカムサービスとしてケーキとフルーツが用意されていたのは嬉しいサプライズでした。一点、ルームサービスを注文してから来るまでの時間がとても長かったのが気になりました。

6

Jeffrey

5 Jun 2024

·

Stayed 3 nights

The staff are friendly and helpful, excellent service. But the hotel seems too old and aged.

10

Jonguk

6 Mar 2023

·

Stayed 2 nights

Staffs are very kind and generous

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Location

Location is convenient for GBK Stadium and the JCC convention center, and handy for shopping and city access.

Related guest reviews

10

Jonguk

10 Jun 2023

·

Stayed 1 night

Excellent location. You can reach any place from here

10

Noriko

18 Sept 2024

·

Stayed 5 nights

歴史と格式あるホテルで、インドネシア風のロビーも庭園も美しく、眺望もよかったです。スタッフは親切で、事前の問い合わせにも丁寧な返答がありました。立地が良いのに静かで、部屋は広々と快適でした。浴室に髪が落ちていたのと、コンセントの接触不良はありましたが、私は気にならないレベルです。次のジャカルタ滞在も、こちらで宿泊したいです。

10

MASANOBU

30 Jul 2023

·

Stayed 3 nights

GBKコンプレックスまで徒歩で行けるので、またイベントがある時は利用したいと思います。

8

Hannah

28 Sept 2024

·

Stayed 4 nights

Good: Easy to have dinner around the hotel Bad: hard to call Car by Grab or Gojeck Why my booking not including breakfast

10

Shalini

1 Oct 2024

·

Stayed 4 nights

Great hotel and close to the convention center. Excellent decor and dining options

6

Kenji

21 Nov 2024

·

Stayed 2 nights

地下鉄駅やショッピングセンターから近いので便利。設備はかなり古い。

8

Jonguk

28 Feb 2023

·

Stayed 2 nights

walkable

10

Jonguk

20 Jul 2023

·

Stayed 4 nights

Very nice location

10

Masaki

21 Nov 2024

·

Stayed 1 night

I stayed this hotel for football game.So it was very guud location so that it's near from the stadium. ゲロラ・ブン・カルノスタジアムでのサッカーの試合のために滞在しました。11月でも32度という高温多湿につき、スタジムからホテルのアクセス面で最高の施設だと思いました。22時30分まで1階のレストラン・バーで食事がとれるのは嬉しかったです。スタッフは皆親切で、手荷物の運搬・両替・道案内（朝6時のチェックアウトで、スカルノ・ハッタ空港までタクシーで行っても渋滞はないか）など適切に対応いただき気持ちよかったです。バーのスタッフは特にフレンドリーで、皆「サッカーを見に来たのか。ようこそジャカルタへ」と言葉を掛けてくれ、あたたかい気持ちになりました。都市部、観光スポットへのアクセスを補って余りあるホスピタリティで、満足しました。また宿泊できることを楽しみにしています。

8

Martin

29 May 2024

·

Stayed 1 night

Old but not round down. Very good hotel and location to access the JCC Convention Center via underground tunnel. Only 400 meters away. Very practical. Staff is very nice and accommodating.

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AI-generated summary based on recent guest reviews

Dining

On-site dining is available and some guests enjoyed the options, but breakfast quality feedback is inconsistent.

Related guest reviews

10

Rajat

10 Dec 2024

·

Stayed 2 nights

Although the property is somewhat older, it offers clean, spacious rooms, an excellent breakfast, a variety of dining options, an on-site spa, an ATM, a gym, and a pool. You won't regret your decision to stay here!

8

Hannah

28 Sept 2024

·

Stayed 4 nights

Good: Easy to have dinner around the hotel Bad: hard to call Car by Grab or Gojeck Why my booking not including breakfast

10

Shalini

1 Oct 2024

·

Stayed 4 nights

Great hotel and close to the convention center. Excellent decor and dining options

10

Masaki

21 Nov 2024

·

Stayed 1 night

I stayed this hotel for football game.So it was very guud location so that it's near from the stadium. ゲロラ・ブン・カルノスタジアムでのサッカーの試合のために滞在しました。11月でも32度という高温多湿につき、スタジムからホテルのアクセス面で最高の施設だと思いました。22時30分まで1階のレストラン・バーで食事がとれるのは嬉しかったです。スタッフは皆親切で、手荷物の運搬・両替・道案内（朝6時のチェックアウトで、スカルノ・ハッタ空港までタクシーで行っても渋滞はないか）など適切に対応いただき気持ちよかったです。バーのスタッフは特にフレンドリーで、皆「サッカーを見に来たのか。ようこそジャカルタへ」と言葉を掛けてくれ、あたたかい気持ちになりました。都市部、観光スポットへのアクセスを補って余りあるホスピタリティで、満足しました。また宿泊できることを楽しみにしています。

4

Hideo

31 Oct 2024

·

Stayed 3 nights

設備が古く朝食の味もあまりよくありませんでした。

6

Anders

22 Apr 2022

·

Stayed 2 nights

Hotellet har haft sin storhedstid - det var nok desværre i 80’erne. Personalet var venligt og imødekommende. Værelset var skuffende. Der var desværre en del larm fra blæseranlæg nedenfor bygningen, og selvom airconditionanlægget arbejde på højtryk, blev det aldrig behageligt på værelset. Hotellet trænger til et frisk pust. Jeg ville ikke vælge hotellet igen, ej heller at spise der - desværre,

10

MASAYUKI

3 Jun 2024

·

Stayed 2 nights

出張で利用致しましたが、とても快適なホテルでした。金額にたいしてのパフォーマンスがとても良いという印象です。お部屋にウェルカムサービスとしてケーキとフルーツが用意されていたのは嬉しいサプライズでした。一点、ルームサービスを注文してから来るまでの時間がとても長かったのが気になりました。

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About this property

Location

Room options

Room Club Executive

Apartment Queen Size Bed

Apartment Three Bedrooms

Double Executive

Single Executive

Room Executive

Apartment King Bed Two Bedrooms

Twin Executive

Twin Deluxe

Room Grand Deluxe

Apartment Standard

Two-Bedroom Apartment

Double Deluxe

Double Or Twin Standard

Single Deluxe

Apartment Garden View King Bed

Double Or Twin Deluxe Two Beds

Double Standard

Apartment Two Double Beds

Room Run of House

Room Two Beds

Double Or Twin Club Executive

Double Or Twin Executive

Three-Bedroom Apartment

Double Or Twin Run of House

Room One Bedroom

Double Grand Deluxe

Single Standard

Double Single Use Deluxe

Twin Grand Deluxe

Double Deluxe King Bed

Apartment City View

Room Deluxe

Junior Suite Standard

Quadruple King Bed Two Bedrooms

Double Executive King Bed

Apartment King Size Bed

Junior Suite King Size Bed

Double Or Twin One Bedroom

Apartment Queen Bed Two Bedrooms

Apartment with Double Bed

Twin Deluxe King Bed

Apartment Two Bedrooms

Twin Executive King Bed

Single Grand Deluxe

Double Or Twin Two Bedrooms

Room Two Bedrooms

Single Club Executive

Room Standard

Apartment City View King Bed

Deluxe Double Or Twin Room

Room One Bed

Twin Deluxe Superior

Double Or Twin Deluxe

Junior Suite with Double Bed

Double King Bed One Bedroom

Guest reviews of The Sultan Hotel & Residence Jakarta

Who stays here?

What guests think

Property policies

FAQs about The Sultan Hotel & Residence Jakarta