Smartr Madrid Gran Via Apartments

Stay away. Place is dirty. Check in is a

Awesome suite, close to all amenities but the communication could be better, waited 3 hours after check in time for the room key

The property itself was beautiful, clean. Great location walkable to restaurants, shopping, transit etc. our room was over an hour late which was unfortunate bc I had small tired children. We booked an apartment with 2 bedrooms and a pull out couch to sleep 5 people. 1st night we tried to pull out the couch and it wouldn’t come out then was crooked and collapsed when my son tried to sleep on it. There were springs on the floor and under the couch. We contacted reception who continuously asked us if we were opening it correctly and told us maintenance wasn’t available at 11pm. We had to put my son on the floor on some pillows. We were assured in the morning maintenance would come to fix it. The next day we went out & returned late in the evening after our excursions. The couch was not fixed, someone simply had come over to fix it but just closed it up it seemed. 2nd night we tried to open it again and it wouldn’t open and in fact was worse. I spoke with the reception and after arguing for 40 minutes telling them it won’t open even though they insisted it was fixed, I threatened to go down to reception & demand to speak to a manager & they finally called an emergency maintenance guy. He came & even he couldn’t open it … I’m Portuguese & understood when he even said it was broken. My son didn’t have a bed again. After arguing we were offered a 50% refund for our apartment. So if you’r getting a room for 5 make sure to check the pull out. All parts of a room should be working!

Third time staying here and love it….. highly recommended it, great location, nice and clean and very easy to communicate with staff.

Love this place Second time Staying at this location