Iberostar Waves Costa Dorada - All Inclusive
217 $US
/nuit
Moyenne pour octobre
Prix pour Iberostar Waves Costa Dorada - All Inclusive
Sélectionnez les dates pour voir les prix et les disponibilités
217 $US
/nuit
Moyenne pour octobre
Prix moyens mensuels
À Iberostar Waves Costa Dorada - All Inclusive, les prix par nuit s'élèvent en moyenne à 166 $US pendant le mois le moins cher (juin) et à 957 $US pendant le mois le plus cher (mars), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 834 $US |
| février | 875 $US |
| mars | 957 $US |
| avril | 818 $US |
| mai | 272 $US |
| juin | 166 $US |
| juillet | 213 $US |
| août | 209 $US |
| octobre | 217 $US |
| novembre | 274 $US |
| décembre | 524 $US |
J
F
M
A
M
J
J
A
oct. · 217 $US
O
N
D
Le plus cher : mars (env. 957 $US)
Le moins cher : juin (env. 166 $US)
À propos de cet établissement
Complexe tout compris avec piscine extérieure, services de spa et cinq restaurants à Costa Dorada, Puerto Plata.
Emplacement
Iberostar Waves Costa Dorada - All Inclusive vous donne rendez-vous à Puerto Plata près de la plage, dans le quartier Costa Dorada. En quête d'aventure ? Dirigez-vous vers l'emblématique Parcours de golf Playa Dorada. Plutôt envie de vous poser et d'admirer la beauté naturelle des lieux ? Les tout aussi sympathiques Playa Dorada et Plage de Sosúa n'attendent que vous ! En voyage avec toute la tribu ? Envisagez de passer par les fantastiques Lorilar Ranch et Fun City. Profitez des points d'eau de la région pour tester différentes activités telles que le snorkeling ou faites le plein d'énergie en pratiquant les excursions écologiques.
Parking
Restaurant
Piscine
Baby-sitting/Services pour enfants
Centre d'affaires
Organisation d'excursions
Emplacement
Carretera Luperon KM 2.5, Costa Dorada, Puerto Plata, République dominicaine
Options de chambre
5
Suite Junior En Bord De Mer Pour Usage Individuel
Détails de la chambre
1 Lit Simple
441 ft²
Vue sur la merBalconClimatisationCoffre-fortSalle de bain privée
5
Last Room Available Single Use
Détails de la chambre
1 Lit Simple
377 ft²
BalconClimatisationCoffre-fortSalle de bain privée
5
Premium Front De Mer
Détails de la chambre
2 Grands Lits Doubles
Couchages 3
377 ft²
Vue sur la merBalconClimatisationCoffre-fortSalle de bain privée
5
Chambre Premium Pour Usage Unique (Vue Sur La Piscine)
Détails de la chambre
1 Lit Simple
377 ft²
BalconClimatisationCoffre-fortSalle de bain privée
5
Premium Promo Room
Détails de la chambre
2 Lits Doubles
Couchages 3
377 ft²
BalconClimatisationCoffre-fortSalle de bain privée
6
Premium Près De La Plage
Détails de la chambre
2 Grands Lits Doubles
Couchages 3
377 ft²
BalconClimatisationCoffre-fortSalle de bain privée
6
Premium Vue Mer
Détails de la chambre
2 Grands Lits Doubles
Couchages 3
377 ft²
Vue sur la merBalconClimatisationCoffre-fortSalle de bain privée
5
Last Room Available
Détails de la chambre
2 Lits Doubles
Couchages 3
377 ft²
BalconClimatisationCoffre-fortSalle de bain privée
7
Premium Vista Tropical
Détails de la chambre
2 Grands Lits Doubles
Couchages 3
377 ft²
BalconClimatisationCoffre-fortSalle de bain privée
6
Chambre Premium Pour Usage Unique (Vue Tropicale)
Détails de la chambre
1 Lit Simple
377 ft²
BalconClimatisationCoffre-fortSalle de bain privée
5
Salle Premium En Bord De Mer Pour Usage Unique
Détails de la chambre
1 Lit Simple
377 ft²
Vue sur la merBalconClimatisationCoffre-fortSalle de bain privée
5
Chambre Premium (Accessible)
Détails de la chambre
2 Grands Lits Doubles
Couchages 3
377 ft²
BalconClimatisationCoffre-fortSalle de bain privée
5
Suite Junior Pieds Dans L’Eau
Détails de la chambre
2 Grands Lits Doubles
Couchages 3
441 ft²
Vue sur la merBalconClimatisationCoffre-fortSalle de bain privée
5
Chambre Premium
Détails de la chambre
2 Grands Lits Doubles
Couchages 3
377 ft²
BalconClimatisationCoffre-fortSalle de bain privée
6
Premium Vue Sur La Piscine
Détails de la chambre
2 Grands Lits Doubles
Couchages 3
377 ft²
BalconClimatisationCoffre-fortSalle de bain privée
5
Chambre Premium À Usage Unique
Détails de la chambre
1 Lit Simple
377 ft²
BalconClimatisationCoffre-fortSalle de bain privée
6
Chambre Premium Pour Usage Unique (Vue Sur L’Océan)
Détails de la chambre
1 Lit Simple
377 ft²
Vue sur la merBalconClimatisationCoffre-fortSalle de bain privée
5
Premium Promo Room Single Use
Détails de la chambre
1 Lit Simple
377 ft²
BalconClimatisationCoffre-fortSalle de bain privée
5
Premium Accessible Room Single Use
Détails de la chambre
1 Lit Simple
377 ft²
BalconClimatisationCoffre-fortSalle de bain privée
6
Premium Near Beach Single Use
Détails de la chambre
1 Lit Simple
377 ft²
BalconClimatisationCoffre-fortSalle de bain privée
Avis des voyageurs sur Iberostar Waves Costa Dorada - All Inclusive
8.1
Très bien
Basé sur 296 avis vérifiés
Qui séjourne ici ?
Affaires
1%
Couples
45%
Familles
37%
Groupes
13%
Solo
2%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
L'Iberostar Waves Costa Dorada - All Inclusive reçoit de nombreux compliments pour son personnel accueillant, ses animations dynamiques, son emplacement en bord de mer et son ambiance familiale. Cependant, les critiques se répètent concernant certaines zones vieillissantes, des problèmes d'entretien, une propreté inégale et la nourriture, ainsi que des frustrations occasionnelles lors de l'enregistrement ou de la réservation.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
L'Iberostar Waves Costa Dorada - All Inclusive reçoit de nombreux compliments pour son personnel accueillant, ses animations dynamiques, son emplacement en bord de mer et son ambiance familiale. Cependant, les critiques se répètent concernant certaines zones vieillissantes, des problèmes d'entretien, une propreté inégale et la nourriture, ainsi que des frustrations occasionnelles lors de l'enregistrement ou de la réservation.
Les clients apprécient les activités quotidiennes, les programmes pour enfants et les jardins paysagers avec un accès facile à la plage. Les principaux inconvénients signalés sont la propreté de la piscine, les chambres vieillissantes avec des problèmes de climatisation ou de carte de chambre, et les vendeurs de timeshare insistants. Les avis sur la nourriture sont partagés : certains apprécient le buffet et le restaurant japonais, tandis que d'autres trouvent les options répétitives, les réservations limitées et les boissons faibles. Attendez-vous à une station balnéaire animée avec un service chaleureux, davantage axée sur les activités que sur la constance.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Propriété en bord de mer avec une grande piscine, des animations quotidiennes et un club pour enfants apprécié ; certains clients louent également le spa. Les installations semblent vieillissantes par endroits, avec des problèmes récurrents de propreté de la piscine et d'entretien, des travaux occasionnels, un parking limité et des algues ou des vendeurs sur la plage à certains moments.
Avis de voyageur à ce sujet
10
Dr. h. c. Valentin
23 juin 2025
·
A séjourné 4 nuits
Das Essen und der Service waren super. Das Schwimmbad war grausam schmutzig und beim Wasser fehlte Chlor.
Das Essen und der Service waren super. Das Schwimmbad war grausam schmutzig und beim Wasser fehlte Chlor.
8
Vivian
26 sept. 2025
·
A séjourné 14 nuits
I come back to iberostar often because it is a great value for the price. Entertainment is great, food and drinks are good, and the property is gorgeous. I would only say the pool needs better cleaning and some mildew in the rooms this past trip. Other than that, I hope to return soon:)
I come back to iberostar often because it is a great value for the price. Entertainment is great, food and drinks are good, and the property is gorgeous. I would only say the pool needs better cleaning and some mildew in the rooms this past trip. Other than that, I hope to return soon:)
10
Caylen
16 mars 2025
·
A séjourné 14 nuits
We had the absolute pleasure of staying at Iberostar Costa Dorada for two weeks in February, and it was an unforgettable experience! One of the highlights of our trip was the amazing Starcamp program, which our daughter absolutely loved. The daycare service ran from 10 am to 5 pm, and every day, she couldn’t wait to attend. The Starcamp team made sure she had a blast with a variety of activities. One of the best parts was the passport she was given, where she earned a stamp for completing each activity. It was a fun and interactive way to keep her engaged. The excitement didn’t stop there—Starcamp also organized special activities in the evening before the adult entertainment began, and our daughter even won a medal, which she still proudly talks about to this day! The staff at Starcamp were incredible. Their energy, kindness, and dedication made a huge impact, and I can’t thank them enough for creating such a memorable experience for our daughter. We’re already looking forward to our next vacation, and we can’t wait to return to Iberostar Costa Dorada!
We had the absolute pleasure of staying at Iberostar Costa Dorada for two weeks in February, and it was an unforgettable experience! One of the highlights of our trip was the amazing Starcamp program, which our daughter absolutely loved. The daycare service ran from 10 am to 5 pm, and every day, she couldn’t wait to attend. The Starcamp team made sure she had a blast with a variety of activities. One of the best parts was the passport she was given, where she earned a stamp for completing each activity. It was a fun and interactive way to keep her engaged. The excitement didn’t stop there—Starcamp also organized special activities in the evening before the adult entertainment began, and our daughter even won a medal, which she still proudly talks about to this day! The staff at Starcamp were incredible. Their energy, kindness, and dedication made a huge impact, and I can’t thank them enough for creating such a memorable experience for our daughter. We’re already looking forward to our next vacation, and we can’t wait to return to Iberostar Costa Dorada!
8
MARIA
14 oct. 2025
·
A séjourné 3 nuits
Las habitaciones necesitan un update ASAP . El servicio es bueno pero se necesita mejorar en las condiciones de los buildings. La comida un 10/10. Animación 10/10. Piscina necesita más limpieza.
Las habitaciones necesitan un update ASAP . El servicio es bueno pero se necesita mejorar en las condiciones de los buildings. La comida un 10/10. Animación 10/10. Piscina necesita más limpieza.
8
Elvis
14 nov. 2024
·
A séjourné 3 nuits
This was my first time at Iberostar and I must say that we had a great experience. The property was very clean and staff were great. Only negative feedback I have is regarding vendors on the beach. At other resorts vendors are located in a separate area and at Iberostar while they were mostly respectful, It did become a bit of a nuisance.
This was my first time at Iberostar and I must say that we had a great experience. The property was very clean and staff were great. Only negative feedback I have is regarding vendors on the beach. At other resorts vendors are located in a separate area and at Iberostar while they were mostly respectful, It did become a bit of a nuisance.
8
Dwain Keith
4 nov. 2025
·
A séjourné 6 nuits
The spa area was excellent!
The spa area was excellent!
10
Merritt
29 nov. 2025
·
A séjourné 4 nuits
Food was great and the pool had plenty of activities for families!
Food was great and the pool had plenty of activities for families!
10
Edison
11 sept. 2025
·
A séjourné 3 nuits
Everything was excellent, the food was great and the staff members were very attentive, The facilities of the property were very clean and the room was excellent. the only thing that the property being so big, it should have more parking.
Everything was excellent, the food was great and the staff members were very attentive, The facilities of the property were very clean and the room was excellent. the only thing that the property being so big, it should have more parking.
6
Antonyo
29 août 2025
·
A séjourné 3 nuits
The pool was very dirty and the beach was full of sea plants washed ashore. My wife got Strept throat, while at the resort. We think maybe was the dirty pool! They should have had workers late evening and early morning picking up All the sea weed! This used to be a Much Nicer and cleaner resort 15 years ago…
The pool was very dirty and the beach was full of sea plants washed ashore. My wife got Strept throat, while at the resort. We think maybe was the dirty pool! They should have had workers late evening and early morning picking up All the sea weed! This used to be a Much Nicer and cleaner resort 15 years ago…
10
Angela
21 sept. 2025
·
A séjourné 3 nuits
Fue mi primera estadía, y quedé muy satisfecha. Es muy limpio y la decoración es bellísima con fuentes, orquídeas y pavos reales que aparecían por donde menos los esperaba. La vegetación es increíble! Fue el lugar perfecto para descansar ya que estuve de lunes a jueves cuando no hay tantos huéspedes. El orquideario es un lugar mágico y muy hermoso. Un lugar para relajarse y ponerse en contacto directo con la naturaleza. Se respira paz. ¡Me encantó!! Mi habitación era grandisima, limpia, super cómoda y Betina fue muy amable. No me faltó nada. Además estaba muy cerca de la playa y el balcón me ofrecía la vista hacia la piscina. El personal es muy amable y servicial. En el buffet todos fueron muy amables, especialmente Yuberky Amada. Braylin me atendió cuando hice el check out. Fue muy amable y cortez. Se me quedó el celular encima del counter y me devolví a buscarlo. Ya él se lo había entregado a la seguridad y pude recogerlo.
Fue mi primera estadía, y quedé muy satisfecha. Es muy limpio y la decoración es bellísima con fuentes, orquídeas y pavos reales que aparecían por donde menos los esperaba. La vegetación es increíble! Fue el lugar perfecto para descansar ya que estuve de lunes a jueves cuando no hay tantos huéspedes. El orquideario es un lugar mágico y muy hermoso. Un lugar para relajarse y ponerse en contacto directo con la naturaleza. Se respira paz. ¡Me encantó!! Mi habitación era grandisima, limpia, super cómoda y Betina fue muy amable. No me faltó nada. Además estaba muy cerca de la playa y el balcón me ofrecía la vista hacia la piscina. El personal es muy amable y servicial. En el buffet todos fueron muy amables, especialmente Yuberky Amada. Braylin me atendió cuando hice el check out. Fue muy amable y cortez. Se me quedó el celular encima del counter y me devolví a buscarlo. Ya él se lo había entregado a la seguridad y pude recogerlo.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les avis varient : des chambres très propres et des espaces communs bien entretenus à de sérieuses préoccupations : piscines sales, nuisibles (cafards et occasionnellement punaises de lit), odeurs de moisi et quelques lacunes en matière d'hygiène au buffet.
Avis de voyageur à ce sujet
10
Christina
9 juin 2025
·
A séjourné 2 nuits
The hotel was spotless and well-maintained, with a spacious pool and easy access to the beach—perfect for relaxing in the sun. The all-inclusive meals were tasty, with a great variety of food and drinks to enjoy. Staff were warm and welcoming, and check-in was a breeze. The nightly shows were lively and fun, and I especially loved how the music continued at the plaza afterward—it really brought everyone together. All in all, a beautiful resort experience, and I’d definitely stay again!
The hotel was spotless and well-maintained, with a spacious pool and easy access to the beach—perfect for relaxing in the sun. The all-inclusive meals were tasty, with a great variety of food and drinks to enjoy. Staff were warm and welcoming, and check-in was a breeze. The nightly shows were lively and fun, and I especially loved how the music continued at the plaza afterward—it really brought everyone together. All in all, a beautiful resort experience, and I’d definitely stay again!
10
emmanuel
2 nov. 2025
·
A séjourné 6 nuits
Everything was clean and awesome
Everything was clean and awesome
2
Francielina
28 août 2025
·
A séjourné 3 nuits
I had one of the worst experiences at Iberostar Resort in Puerto Plata. During my stay, I found a bed bug on the bed in my room. This is completely unacceptable for a resort that claims to be of high standard. Finding something like this made me feel uncomfortable, unsafe, and ruined what was supposed to be a relaxing vacation. Cleanliness and hygiene should be the top priority in any hotel, especially one that advertises itself as a luxury resort. I reported the issue, but the situation left me extremely disappointed. For the price and reputation of this brand, I expected much better. Unfortunately, I cannot recommend this resort and will not be returning.
I had one of the worst experiences at Iberostar Resort in Puerto Plata. During my stay, I found a bed bug on the bed in my room. This is completely unacceptable for a resort that claims to be of high standard. Finding something like this made me feel uncomfortable, unsafe, and ruined what was supposed to be a relaxing vacation. Cleanliness and hygiene should be the top priority in any hotel, especially one that advertises itself as a luxury resort. I reported the issue, but the situation left me extremely disappointed. For the price and reputation of this brand, I expected much better. Unfortunately, I cannot recommend this resort and will not be returning.
2
Jose
28 juil. 2025
·
A séjourné 4 nuits
To the Expedia Team, I am writing to share my experience during my recent stay at Iberostar Waves Costa Dorada – All Inclusive in Puerto Plata, Dominican Republic, from July 24 to July 28, 2025 (Itinerary: 73140043439664). Unfortunately, this was one of the most disappointing hotel stays I have ever had. From day one, there were clear issues with cleanliness and maintenance throughout the resort: • During breakfast at El Mercado, multiple guests — myself included — found hair in the pancakes and toast. The cook simply removed the items in front of everyone without any apology. • I also found a live cockroach among the supposedly clean dishes, which poses a serious health risk. • Most concerning of all, there were cockroaches in the room itself, which I recorded on video. • The decorative fountain at the main entrance was dirty and neglected. • Overall, the resort appeared old, worn down, and poorly maintained. As for the service, it was equally disappointing: • I had to call four times before they finally brought an extra bed for my sister. • While asking for a spoon during a beachside activity, one of the staff members rudely replied, “find it yourself.” • The general attitude of the staff was unprofessional, disinterested, and lacked basic customer service standards. In addition, the resort allows local visitors to bring loud speakers, creating a chaotic and noisy environment — far from the peaceful, relaxing experience I was expecting.
To the Expedia Team, I am writing to share my experience during my recent stay at Iberostar Waves Costa Dorada – All Inclusive in Puerto Plata, Dominican Republic, from July 24 to July 28, 2025 (Itinerary: 73140043439664). Unfortunately, this was one of the most disappointing hotel stays I have ever had. From day one, there were clear issues with cleanliness and maintenance throughout the resort: • During breakfast at El Mercado, multiple guests — myself included — found hair in the pancakes and toast. The cook simply removed the items in front of everyone without any apology. • I also found a live cockroach among the supposedly clean dishes, which poses a serious health risk. • Most concerning of all, there were cockroaches in the room itself, which I recorded on video. • The decorative fountain at the main entrance was dirty and neglected. • Overall, the resort appeared old, worn down, and poorly maintained. As for the service, it was equally disappointing: • I had to call four times before they finally brought an extra bed for my sister. • While asking for a spoon during a beachside activity, one of the staff members rudely replied, “find it yourself.” • The general attitude of the staff was unprofessional, disinterested, and lacked basic customer service standards. In addition, the resort allows local visitors to bring loud speakers, creating a chaotic and noisy environment — far from the peaceful, relaxing experience I was expecting.
6
Salvador
12 sept. 2025
·
A séjourné 2 nuits
La comida es muy limitada,(pocas opciones) la piscina estaba sucia
La comida es muy limitada,(pocas opciones) la piscina estaba sucia
4
YEENOR
29 oct. 2025
·
A séjourné 4 nuits
My husband and I were bitten by bedbugs and did not realized it until the last day of our stay unfortunately . When we contacted management and shown them the marks on our legs ( which is obvious signs of bedbugs bites ) they came into the room to pretend they checked the bed and told us we must have got it outside at the beach because the bed is new and they never had this happen in 20 yrs in this facility . Really ??? Talking about being dishonest and shifting the blame ...no apology or what so ever. I was very dissatisfied since this was an our wedding anniversary trip . I'm not sure how management is run here.
My husband and I were bitten by bedbugs and did not realized it until the last day of our stay unfortunately . When we contacted management and shown them the marks on our legs ( which is obvious signs of bedbugs bites ) they came into the room to pretend they checked the bed and told us we must have got it outside at the beach because the bed is new and they never had this happen in 20 yrs in this facility . Really ??? Talking about being dishonest and shifting the blame ...no apology or what so ever. I was very dissatisfied since this was an our wedding anniversary trip . I'm not sure how management is run here.
6
Brandon
18 avr. 2025
·
A séjourné 5 nuits
Place is sorely in need of a refresh. Everything just looks old. Paint peeling and chipping. Place would randomly lose power, sometimes 3 times in one hour. Food options are limited but the hibachi restaurant was very good. Pools were gross. First night we had a notice slipped under our door that at 10AM the following morning our room would be bug bombed. A roach still popped out of the closet two days later. Staff were good. The day care and its staff are *fantastic*. Add in the fact this place is over an hour away from Cibao International Airport and I don’t see ourselves going back.
Place is sorely in need of a refresh. Everything just looks old. Paint peeling and chipping. Place would randomly lose power, sometimes 3 times in one hour. Food options are limited but the hibachi restaurant was very good. Pools were gross. First night we had a notice slipped under our door that at 10AM the following morning our room would be bug bombed. A roach still popped out of the closet two days later. Staff were good. The day care and its staff are *fantastic*. Add in the fact this place is over an hour away from Cibao International Airport and I don’t see ourselves going back.
10
Sophia Alcerine
25 juin 2025
·
A séjourné 5 nuits
The rooms are very clean, properly well maintained. Staff is pleasant and helpful. Wide variety of food. Overall everything was excellent.
The rooms are very clean, properly well maintained. Staff is pleasant and helpful. Wide variety of food. Overall everything was excellent.
6
Antonyo
29 août 2025
·
A séjourné 3 nuits
The pool was very dirty and the beach was full of sea plants washed ashore. My wife got Strept throat, while at the resort. We think maybe was the dirty pool! They should have had workers late evening and early morning picking up All the sea weed! This used to be a Much Nicer and cleaner resort 15 years ago…
The pool was very dirty and the beach was full of sea plants washed ashore. My wife got Strept throat, while at the resort. We think maybe was the dirty pool! They should have had workers late evening and early morning picking up All the sea weed! This used to be a Much Nicer and cleaner resort 15 years ago…
4
Kevin
31 juil. 2025
·
A séjourné 2 nuits
Room had fungus and was found dirty
Room had fungus and was found dirty
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres varient : certaines sont spacieuses ou récemment rénovées, mais beaucoup semblent vieillissantes et présentent des problèmes de climatisation, d'électricité, de carte de chambre ou d'entretien ; certains regrettent l'absence de vue sur la mer et d'ascenseurs.
Avis de voyageur à ce sujet
8
Gregory
26 nov. 2025
·
A séjourné 4 nuits
Resort was nice and the food options was good. The rooms can use a upgrade. But other than that great time!
Resort was nice and the food options was good. The rooms can use a upgrade. But other than that great time!
10
Rochelle
18 oct. 2024
·
A séjourné 4 nuits
We went to relax and we booked a premium room with a beach view our room was modern and had a beautiful view we love the beach and enjoyed every moment we spent there the resort is lovely and very well kept the food options were also very good, we tried the Mexican and Italian and really enjoyed the Mexican food Near the pool there was a snack bar which was also very good and close to our rooms the pool was huge there were lots of kids in the pool which made it splashy and busy we felt like the water was cloudy compared to other resorts we have been to but we preferred the Ocean anyways There were lots of places to sit and relax everywhere and there were plenty of opportunities to share good times with the ones you love Overall the stay was great and i would rate it excellent Thank You for the hospitality
We went to relax and we booked a premium room with a beach view our room was modern and had a beautiful view we love the beach and enjoyed every moment we spent there the resort is lovely and very well kept the food options were also very good, we tried the Mexican and Italian and really enjoyed the Mexican food Near the pool there was a snack bar which was also very good and close to our rooms the pool was huge there were lots of kids in the pool which made it splashy and busy we felt like the water was cloudy compared to other resorts we have been to but we preferred the Ocean anyways There were lots of places to sit and relax everywhere and there were plenty of opportunities to share good times with the ones you love Overall the stay was great and i would rate it excellent Thank You for the hospitality
8
Alan
20 nov. 2025
·
A séjourné 8 nuits
Clean rooms, lovely resort, good food, excellent service BUT the room with an ocean view was non existent! The hotel has a decorative awning which blocks the view of the ocean.
Clean rooms, lovely resort, good food, excellent service BUT the room with an ocean view was non existent! The hotel has a decorative awning which blocks the view of the ocean.
6
Shasta
27 févr. 2025
·
A séjourné 2 nuits
It’s an older place so you can tell it is worn down. Rooms are older and outdated. Pool was gritty on the bottom and just needing repairs. Construction was being done also while we were there. On the lawn and by a restaurant. Italian restaurant was not even available while we were there. The breakfast was awesome! Dinner buffet was terrible. Lunch buffet was not great either. The meats are dry and tuff. Drinks are only the cheap alcohol. So it tastes like rubbing alcohol in juice. Our stay was ok, but all together not great.
It’s an older place so you can tell it is worn down. Rooms are older and outdated. Pool was gritty on the bottom and just needing repairs. Construction was being done also while we were there. On the lawn and by a restaurant. Italian restaurant was not even available while we were there. The breakfast was awesome! Dinner buffet was terrible. Lunch buffet was not great either. The meats are dry and tuff. Drinks are only the cheap alcohol. So it tastes like rubbing alcohol in juice. Our stay was ok, but all together not great.
4
Vikky
23 juil. 2025
·
A séjourné 7 nuits
We had roaches in our room. The HVAC kept going off and on, making our room very muggy. Everything in the room is dated except for the tv. The TV didnt have any channels for entertainment. No elevators. The bed was old and uncomfortable.
We had roaches in our room. The HVAC kept going off and on, making our room very muggy. Everything in the room is dated except for the tv. The TV didnt have any channels for entertainment. No elevators. The bed was old and uncomfortable.
10
Manuel
25 juin 2025
·
A séjourné 2 nuits
I really like it everything was so clean the staff was friendly the pool didn’t have that many rules as other resorts and the beach was tight there and had great beach seats. They clean my room with all my stuff and didn’t take anything from my room I felt safe. Family friendly I loved it.
I really like it everything was so clean the staff was friendly the pool didn’t have that many rules as other resorts and the beach was tight there and had great beach seats. They clean my room with all my stuff and didn’t take anything from my room I felt safe. Family friendly I loved it.
2
Temitayo
13 oct. 2025
·
A séjourné 3 nuits
Rating: 2/10 Honestly one of the worst resort experiences I’ve ever had. We got there early, but still had to wait over an hour past check-in to get our room. When we finally got access, we realized we were on the old side of the resort that’s under construction. We didn’t even mind that but the shower was full of mold and the room looked like it hadn’t been wiped down in weeks. We complained and got moved to another room, but that one was somehow worse. The power cut out, there were roaches in the bathroom, ants crawling on the floor, and stains on both beds. Housekeeping didn’t clean our room once the entire stay. Every morning we’d walk out and greet them to be ignored and see them hanging around in groups chatting. There was a clear colorist energy going on, me and my group don’t speak fluent Spanish but we tried our best, and we were still ignored and brushed off. Meanwhile, lighter-skinned guests who also didn’t speak Spanish got full service and smiles. The difference was obvious. Only reason this place isn’t getting a 0/10 is because of the food and the two bartenders who actually treated us like people. Outside of that, everything else was just embarrassing. We still made the most of our trip off the resort, but this place? Definitely not going back.
Rating: 2/10 Honestly one of the worst resort experiences I’ve ever had. We got there early, but still had to wait over an hour past check-in to get our room. When we finally got access, we realized we were on the old side of the resort that’s under construction. We didn’t even mind that but the shower was full of mold and the room looked like it hadn’t been wiped down in weeks. We complained and got moved to another room, but that one was somehow worse. The power cut out, there were roaches in the bathroom, ants crawling on the floor, and stains on both beds. Housekeeping didn’t clean our room once the entire stay. Every morning we’d walk out and greet them to be ignored and see them hanging around in groups chatting. There was a clear colorist energy going on, me and my group don’t speak fluent Spanish but we tried our best, and we were still ignored and brushed off. Meanwhile, lighter-skinned guests who also didn’t speak Spanish got full service and smiles. The difference was obvious. Only reason this place isn’t getting a 0/10 is because of the food and the two bartenders who actually treated us like people. Outside of that, everything else was just embarrassing. We still made the most of our trip off the resort, but this place? Definitely not going back.
8
Andrea
28 août 2025
·
A séjourné 5 nuits
they have to renew the furniture in the rooms and also they have to do the check in better
they have to renew the furniture in the rooms and also they have to do the check in better
6
Robert
21 nov. 2025
·
A séjourné 2 nuits
The room.was in good in condition..however, the rooms should be renovated.
The room.was in good in condition..however, the rooms should be renovated.
2
Miguel
1 août 2025
·
A séjourné 2 nuits
The hotel is outdated. The keys to the room kept getting lock the hotel said it was because you can’t have it next to your phone.so everytime I would go to the room I would have to walk back to the front desk so uncomfortable worst experience in a hotel I do not recommend this hotel
The hotel is outdated. The keys to the room kept getting lock the hotel said it was because you can’t have it next to your phone.so everytime I would go to the room I would have to walk back to the front desk so uncomfortable worst experience in a hotel I do not recommend this hotel
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est largement salué pour son amabilité, son attention et son excellent contact avec les familles et les animations. Les plaintes récurrentes concernent un enregistrement lent ou stressant, des ventes de timeshare insistantes, une assistance à la réception inégale et des problèmes occasionnels de réservation ou d'attribution de chambre.
Avis de voyageur à ce sujet
10
Jose
23 nov. 2025
·
A séjourné 4 nuits
Staff was wonderful especially staff member who is nicknamed Ninja he made my kids feel welcomed and we will definitely return.
Staff was wonderful especially staff member who is nicknamed Ninja he made my kids feel welcomed and we will definitely return.
4
Bessy
29 sept. 2025
·
A séjourné 5 nuits
The staff were friendly, however very pushy when it came to doing activities. They also push for you to talk to the staff to became a VIP member which is a 90 mins meeting. The staff from the VIP are very unprofessional.
The staff were friendly, however very pushy when it came to doing activities. They also push for you to talk to the staff to became a VIP member which is a 90 mins meeting. The staff from the VIP are very unprofessional.
8
Emelin
29 juil. 2025
·
A séjourné 2 nuits
Staff members were phenomenal in the Buffet Dining Area. Especially, a waitress named Leidy. She was super friendly, professional, and highly efficient. The bell boys were also very helpful and accommodating. The only complaint I have is the inability to make a reservation in one of the restaurants, which were not accessible during our three day stay. They were supposedly booked the very day we arrived and the day after.
Staff members were phenomenal in the Buffet Dining Area. Especially, a waitress named Leidy. She was super friendly, professional, and highly efficient. The bell boys were also very helpful and accommodating. The only complaint I have is the inability to make a reservation in one of the restaurants, which were not accessible during our three day stay. They were supposedly booked the very day we arrived and the day after.
6
Penelope
21 oct. 2025
·
A séjourné 2 nuits
the workers are not super friendly, but not rude either, most of them are just normal. the real issue is management or i guess their way of running things. check in is a mess and they send an email saying we can use online check in and asking what time we will arrive but upon arrival let us know check in is at 12 and we get the rooms at 3. then we went back at 3:30 for the room keys and they said we had to wait even longer. also mentioned that we wouldn’t be able to do reservations for dinner since we’re only staying 2 days but that was the part we were most looking forward to and this was not previously communicated to us. they resolved most of the issue for us so it wasn’t terrible but definitely more stressful and not as relaxing as it should have been as we constantly had to speak to the front desk to resolve issues. the food was good and typically fresh and the resort itself is nice and clean enough, cups or utensils were often times a little dirty but other than that the resort was clean.
the workers are not super friendly, but not rude either, most of them are just normal. the real issue is management or i guess their way of running things. check in is a mess and they send an email saying we can use online check in and asking what time we will arrive but upon arrival let us know check in is at 12 and we get the rooms at 3. then we went back at 3:30 for the room keys and they said we had to wait even longer. also mentioned that we wouldn’t be able to do reservations for dinner since we’re only staying 2 days but that was the part we were most looking forward to and this was not previously communicated to us. they resolved most of the issue for us so it wasn’t terrible but definitely more stressful and not as relaxing as it should have been as we constantly had to speak to the front desk to resolve issues. the food was good and typically fresh and the resort itself is nice and clean enough, cups or utensils were often times a little dirty but other than that the resort was clean.
6
Jyoti
8 août 2025
·
A séjourné 4 nuits
Really good stay except for the nagging agent who bothered us constantly about buying a membership (timeshare). He kept calling the room constantly during our peaceful times to try to bully us into buying the “membership.” Even as we were about to check out, he made a woman call the room to tell us that “we need to make the time” to see him to talk about the membership. Besides that, Samuel was great and Genesis! Samuel took really good care of us. It’s a very clean resort. Peaceful. Except for the nagging guy.
Really good stay except for the nagging agent who bothered us constantly about buying a membership (timeshare). He kept calling the room constantly during our peaceful times to try to bully us into buying the “membership.” Even as we were about to check out, he made a woman call the room to tell us that “we need to make the time” to see him to talk about the membership. Besides that, Samuel was great and Genesis! Samuel took really good care of us. It’s a very clean resort. Peaceful. Except for the nagging guy.
10
Stephanie
17 nov. 2025
·
A séjourné 4 nuits
Food is always amazing as well as the staff. Rooms are nice and clean.We have been 3 times in the last year and are planning our 4th stay.
Food is always amazing as well as the staff. Rooms are nice and clean.We have been 3 times in the last year and are planning our 4th stay.
2
Orsis
27 août 2025
·
A séjourné 8 nuits
Check in was a nightmare and was charged extra fees
Check in was a nightmare and was charged extra fees
10
Miguelina
16 juin 2025
·
A séjourné 3 nuits
La propiedad en general nos gusta Mi esposo y yo hemos estado en ese lugar ya 3 veces Tuvimos un inconveniente con el check in Fue un tanto incómodo Pero tuvimos la intervención de LIZBETH la cual hizo que nuestros días fueran maravillosos y placenteros,ella fue muy atenta y cordial Al igual que Santos un mesero que se ganó nuestro corazón ♥️ Volveremos! 👍
La propiedad en general nos gusta Mi esposo y yo hemos estado en ese lugar ya 3 veces Tuvimos un inconveniente con el check in Fue un tanto incómodo Pero tuvimos la intervención de LIZBETH la cual hizo que nuestros días fueran maravillosos y placenteros,ella fue muy atenta y cordial Al igual que Santos un mesero que se ganó nuestro corazón ♥️ Volveremos! 👍
10
Marcia
18 avr. 2025
·
A séjourné 7 nuits
Despite their limitations with English, staff were very courteous and professional. Henry Ventura, our concierge made sure we were satisfied with everything, and if we weren’t, he fixed it. Pedro, the chef was accommodating and excellent. Santo/waiter, always courteous & kind. Junior at the taxi stand - always very helpful. I missed our housekeeper but she also was excellent!! We will be back with family!
Despite their limitations with English, staff were very courteous and professional. Henry Ventura, our concierge made sure we were satisfied with everything, and if we weren’t, he fixed it. Pedro, the chef was accommodating and excellent. Santo/waiter, always courteous & kind. Junior at the taxi stand - always very helpful. I missed our housekeeper but she also was excellent!! We will be back with family!
2
Tymeka
27 mai 2025
·
A séjourné 4 nuits
From concierge flat out leaving us without dinner reservations the first night which entailed us to go outside of resort to get dinner ourselves. To check in clearly saying 3pm and being told by staff that it’s 3:30. They also tried to get us to pay an additional amount of money to have two rooms next to each other when we requested it by email prior to even arriving. Also having a bloody hand print in our bathroom doorway upon arrival the first day.
From concierge flat out leaving us without dinner reservations the first night which entailed us to go outside of resort to get dinner ourselves. To check in clearly saying 3pm and being told by staff that it’s 3:30. They also tried to get us to pay an additional amount of money to have two rooms next to each other when we requested it by email prior to even arriving. Also having a bloody hand print in our bathroom doorway upon arrival the first day.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Emplacement en bord de mer avec des jardins attrayants ; plusieurs clients précisent qu'il est possible de se rendre à pied aux commerces et restaurants à proximité. Certains notent un parking limité et que le trajet depuis l'aéroport de Santiago peut être plus long.
Avis de voyageur à ce sujet
8
Wendy
6 sept. 2025
·
A séjourné 14 nuits
The resort was beautiful. We loved our room. It was clean and well kept. The pool was not far from the rooms, and beach is right across the way. All of it beautiful. The staff was so friendly and accommodating. The food there was great. Definitely going back.
The resort was beautiful. We loved our room. It was clean and well kept. The pool was not far from the rooms, and beach is right across the way. All of it beautiful. The staff was so friendly and accommodating. The food there was great. Definitely going back.
10
Yessenia
7 oct. 2025
·
A séjourné 3 nuits
We had ocean view building 6. Everything was around the corner except the main dining area or the theater but GREAT hotel.
We had ocean view building 6. Everything was around the corner except the main dining area or the theater but GREAT hotel.
8
Cody
28 nov. 2025
·
A séjourné 4 nuits
Pros: Clean, friendly staff, walkable to shops and restaurants, entertainment was good, nice swim up bar, room key in bracelet Cons: food quality, beer tasted bad
Pros: Clean, friendly staff, walkable to shops and restaurants, entertainment was good, nice swim up bar, room key in bracelet Cons: food quality, beer tasted bad
10
Lycely
5 juin 2025
·
A séjourné 7 nuits
muy linda aunque un poco lejos del aeropuerto de santigo. pero vale la pana.
muy linda aunque un poco lejos del aeropuerto de santigo. pero vale la pana.
10
Jacquelyn
27 mai 2025
·
A séjourné 4 nuits
Best staff very helpfull recomended dinner Clean plenty of stuff to do good area near airport easy taxi great drivers beach clean nice swimming
Best staff very helpfull recomended dinner Clean plenty of stuff to do good area near airport easy taxi great drivers beach clean nice swimming
8
MARGARITA
9 oct. 2025
·
A séjourné 4 nuits
Landscape and nature
Landscape and nature
8
Rusty
28 avr. 2025
·
A séjourné 3 nuits
The staff is very friendly and helpful! There is limited parking and for the most part the food is average. The beach is beautiful and clean.
The staff is very friendly and helpful! There is limited parking and for the most part the food is average. The beach is beautiful and clean.
10
Edison
11 sept. 2025
·
A séjourné 3 nuits
Everything was excellent, the food was great and the staff members were very attentive, The facilities of the property were very clean and the room was excellent. the only thing that the property being so big, it should have more parking.
Everything was excellent, the food was great and the staff members were very attentive, The facilities of the property were very clean and the room was excellent. the only thing that the property being so big, it should have more parking.
10
Dianna
17 juin 2025
·
A séjourné 4 nuits
Nice quiet beach. Easy to find pool lounger. LOVE the many many peacocks roaming the property..
Nice quiet beach. Easy to find pool lounger. LOVE the many many peacocks roaming the property..
8
Carlos
8 août 2024
·
A séjourné 2 nuits
Safe area clean room and property
Safe area clean room and property
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
La restauration est inégale : beaucoup apprécient la variété du buffet et le restaurant japonais, mais d'autres trouvent les options répétitives ou fades, font face à des fermetures de restaurants ou à des réservations difficiles à obtenir, et décrivent des boissons faibles ou diluées.
Avis de voyageur à ce sujet
4
Nelson
20 oct. 2025
·
A séjourné 4 nuits
Some of the staff was excellent like my concierge (Miguel) and other staff member were a bit rude and inattentive. The pool area was clean on the outside but the pool itself might need a better filtration system there was a lot on debris in the pool and some hair floating around. Also they offered very little activities at the pool or in the resort period. The music played at the pool was one dimensional, I like bachata but 24hrs a day at pool side was a bit depressing. Should play a variety of music to tend to all patrons. Also there were many locals at the resort and staff seemed to pay more attention to them than other patrons. The room was very well kept, my room was very clean and well stocked. Also had a problem when my son checked in, they lost his luggage and wasn’t able to track it down. It wasn’t till a patron who accidentally grabbed his bag alerted the front desk. We then had to follow him to his room to retrieve the luggage. If he hadn’t shown up who knows how long we would’ve waited. Also the resort offered 4 dining options, 3 restaurants and a buffet. Little did we know you that on most days 2 of the 3 restaurants were closed, leaving very little variety and also not many reservations. Lastly there was very little entertainment at night, I’ve been many resort and they usually offer shows or other activities. They were limited to a dj and a band. Sadly I will not return to this resort again.
Some of the staff was excellent like my concierge (Miguel) and other staff member were a bit rude and inattentive. The pool area was clean on the outside but the pool itself might need a better filtration system there was a lot on debris in the pool and some hair floating around. Also they offered very little activities at the pool or in the resort period. The music played at the pool was one dimensional, I like bachata but 24hrs a day at pool side was a bit depressing. Should play a variety of music to tend to all patrons. Also there were many locals at the resort and staff seemed to pay more attention to them than other patrons. The room was very well kept, my room was very clean and well stocked. Also had a problem when my son checked in, they lost his luggage and wasn’t able to track it down. It wasn’t till a patron who accidentally grabbed his bag alerted the front desk. We then had to follow him to his room to retrieve the luggage. If he hadn’t shown up who knows how long we would’ve waited. Also the resort offered 4 dining options, 3 restaurants and a buffet. Little did we know you that on most days 2 of the 3 restaurants were closed, leaving very little variety and also not many reservations. Lastly there was very little entertainment at night, I’ve been many resort and they usually offer shows or other activities. They were limited to a dj and a band. Sadly I will not return to this resort again.
6
Sergio
19 mai 2025
·
A séjourné 3 nuits
Would be 10/10 if they did better with the food, we stayed for 4 days and the buffet food was 2/5, if you’re staying here I would recommend MAKE RESERVATIONS AT THE OTHER RESTAURANTS, we had the food from the Japanese restaurant and Mexican and there I would rate 4/5. Do yourself a favor and just avoid the food at the snack bar (0/5). Other than that the Resort was a pleasure, the staff was 10/10 and if you ever go on a night there’s “Dominican Night” AVOID THE VENDORS at all cost. They were very pushy and wanted $145 American dollars for 3 bracelets (yeah… ridiculous) their gift shop had much better quality bracelets and souvenirs for less than 10-15 bucks, we got over 6 souvenirs to take home from there and spent less than 80 USD (hotel either should not invite those vendors or have a staff member to ensure they aren’t scamming their guests)
Would be 10/10 if they did better with the food, we stayed for 4 days and the buffet food was 2/5, if you’re staying here I would recommend MAKE RESERVATIONS AT THE OTHER RESTAURANTS, we had the food from the Japanese restaurant and Mexican and there I would rate 4/5. Do yourself a favor and just avoid the food at the snack bar (0/5). Other than that the Resort was a pleasure, the staff was 10/10 and if you ever go on a night there’s “Dominican Night” AVOID THE VENDORS at all cost. They were very pushy and wanted $145 American dollars for 3 bracelets (yeah… ridiculous) their gift shop had much better quality bracelets and souvenirs for less than 10-15 bucks, we got over 6 souvenirs to take home from there and spent less than 80 USD (hotel either should not invite those vendors or have a staff member to ensure they aren’t scamming their guests)
2
Shweta
30 nov. 2025
·
A séjourné 5 nuits
Lots of things - Room - The telephone was broken. The air conditioner would not go below 70F and it was never fixed even after complaining twice. The toiletries were watered down so the body cream was watery consistency. The bathroom drain was not working and the whole shower would get drenched in water after taking shower. Amenities - they had photographer on the facility and included one free picture per room but they didn’t honor it. When I lodged a complaint at the concierge, they were not interested in addressing the problem. Food - there were very limited choices for food. Breakfast was the only decent meal - only due to fresh fruit, juices, eggs, guacamole and loads of breads. Pizza was the next best thing. There were three dinner restaurants at the facility - Italian was the only good one with lots of vegetarian options. Japanese was decent but when requested to give more sushi / maki - they said we don’t have anymore. They had fixed quantity. It was the worst Mexican food I have ever had. There was no flavor in the food and very limited lunch and dinner options for vegetarian. For an all inclusive - they were very restrictive in their restaurant timings. Amenities did not include even access to jacuzzi or sauna for free. It was very difficult to find activities that were going on in the facility. The tennis and pickleball courts had moss on it so they were slippery and patchy. Drinks - not great variety in brands for drinks. Watered down drinks.
Lots of things - Room - The telephone was broken. The air conditioner would not go below 70F and it was never fixed even after complaining twice. The toiletries were watered down so the body cream was watery consistency. The bathroom drain was not working and the whole shower would get drenched in water after taking shower. Amenities - they had photographer on the facility and included one free picture per room but they didn’t honor it. When I lodged a complaint at the concierge, they were not interested in addressing the problem. Food - there were very limited choices for food. Breakfast was the only decent meal - only due to fresh fruit, juices, eggs, guacamole and loads of breads. Pizza was the next best thing. There were three dinner restaurants at the facility - Italian was the only good one with lots of vegetarian options. Japanese was decent but when requested to give more sushi / maki - they said we don’t have anymore. They had fixed quantity. It was the worst Mexican food I have ever had. There was no flavor in the food and very limited lunch and dinner options for vegetarian. For an all inclusive - they were very restrictive in their restaurant timings. Amenities did not include even access to jacuzzi or sauna for free. It was very difficult to find activities that were going on in the facility. The tennis and pickleball courts had moss on it so they were slippery and patchy. Drinks - not great variety in brands for drinks. Watered down drinks.
8
Elena
1 août 2025
·
A séjourné 2 nuits
The food from the buffet wasn’t too good.
The food from the buffet wasn’t too good.
10
Merritt
29 nov. 2025
·
A séjourné 4 nuits
Food was great and the pool had plenty of activities for families!
Food was great and the pool had plenty of activities for families!
10
Robert
27 avr. 2025
·
A séjourné 7 nuits
beautiful, well taken care of resort buffet was always well stocked with a great deal of variety specialized dining rooms were very good and service was excellent
beautiful, well taken care of resort buffet was always well stocked with a great deal of variety specialized dining rooms were very good and service was excellent
10
Edison
11 sept. 2025
·
A séjourné 3 nuits
Everything was excellent, the food was great and the staff members were very attentive, The facilities of the property were very clean and the room was excellent. the only thing that the property being so big, it should have more parking.
Everything was excellent, the food was great and the staff members were very attentive, The facilities of the property were very clean and the room was excellent. the only thing that the property being so big, it should have more parking.
6
ODEIDA
28 sept. 2025
·
A séjourné 4 nuits
I’ve been in a few Iberostar and this one disappointed a little, some bars the drinks were awful, food not impressed either, they don’t have frozen machines for pina colada or any frozen drinks, everything is thru the blender, not the same and some bartenders didn’t know how to prepare drinks.
I’ve been in a few Iberostar and this one disappointed a little, some bars the drinks were awful, food not impressed either, they don’t have frozen machines for pina colada or any frozen drinks, everything is thru the blender, not the same and some bartenders didn’t know how to prepare drinks.
10
Rina
27 juil. 2025
·
A séjourné 3 nuits
We stayed for 3 nights and had an amazing experience. The staff was honestly my favorite part about the whole experience. The nicest people I’ve ever met honestly. Nightly entertainment 10/10, with the shows and live music and then the disco after. We made reservations for the Japanese restaurant and it was very nice too. The only thing I would say needs improvement is the drinks, they were kinda watered down and needed more alcohol. But other than that 10/10 experience. I’ll definitely be back
We stayed for 3 nights and had an amazing experience. The staff was honestly my favorite part about the whole experience. The nicest people I’ve ever met honestly. Nightly entertainment 10/10, with the shows and live music and then the disco after. We made reservations for the Japanese restaurant and it was very nice too. The only thing I would say needs improvement is the drinks, they were kinda watered down and needed more alcohol. But other than that 10/10 experience. I’ll definitely be back
6
Israel
17 juil. 2025
·
A séjourné 2 nuits
Pros: - The shows and entertainment were enjoyable and well put together. - The food at the on-site restaurants was noticeably better than what was offered at the buffet. Cons: - The check-in experience was disappointing. The staff member who assisted us was not very welcoming. Initially, he tried to redirect us to another check-in line because we had booked through Expedia. We explained that we were sent to him since the other check-in area was closed. After confirming this with another associate, he did proceed to check us in, but provided no information about the property, the available amenities, or the restaurant reservation process. - Room cleanliness was lacking. Upon entering our room, we found hair on the shower floor, a blood stain on one of the pillows, and the room itself felt damp and overly humid. - The buffet food was below expectations. The meats were tough and difficult to chew, seasoning was inconsistent, the mangu was clumpy, and the rice was undercooked.
Pros: - The shows and entertainment were enjoyable and well put together. - The food at the on-site restaurants was noticeably better than what was offered at the buffet. Cons: - The check-in experience was disappointing. The staff member who assisted us was not very welcoming. Initially, he tried to redirect us to another check-in line because we had booked through Expedia. We explained that we were sent to him since the other check-in area was closed. After confirming this with another associate, he did proceed to check us in, but provided no information about the property, the available amenities, or the restaurant reservation process. - Room cleanliness was lacking. Upon entering our room, we found hair on the shower floor, a blood stain on one of the pillows, and the room itself felt damp and overly humid. - The buffet food was below expectations. The meats were tough and difficult to chew, seasoning was inconsistent, the mangu was clumpy, and the rice was undercooked.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
6
OMAR COLON
4 avr. 2026
·
A séjourné 4 nuits
Si
Si
8
Catherine
6 mars 2026
·
A séjourné 6 nuits
Nous avions une chambre front de mer et la vue sur l'océan était très belle. La chambre était grande et le lit confortable mais il y avait beaucoup de choses à réparer. Le verrou de la porte fenêtre était cassé donc impossible de la fermer. Plusieurs fois des techniciens sont intervenus dans la salle de bain pour des fuites. Les extérieurs sont beaux et bien entretenus sauf la piscine qui était assez sale: fientes d'oiseaux et petites feuilles. La nourriture était excellente avec beaucoup de choix pour tous les régimes. Le gros point noir a été le bruit. Il n'y a aucun endroit calme pour se poser, lire un livre tranquillement ou juste profiter du bruit des vagues. La musique est très forte et abrutissante et les animations n'en finissent pas. Même dans notre chambre, nous entendions encore le bruit. Cela dure du matin au soir et les clients sont parfois aussi très bruyants. L'insonorisation des chambres est inexistante. Nous attendions un plus haut standing de la part d'Iberostar.
Nous avions une chambre front de mer et la vue sur l'océan était très belle. La chambre était grande et le lit confortable mais il y avait beaucoup de choses à réparer. Le verrou de la porte fenêtre était cassé donc impossible de la fermer. Plusieurs fois des techniciens sont intervenus dans la salle de bain pour des fuites. Les extérieurs sont beaux et bien entretenus sauf la piscine qui était assez sale: fientes d'oiseaux et petites feuilles. La nourriture était excellente avec beaucoup de choix pour tous les régimes. Le gros point noir a été le bruit. Il n'y a aucun endroit calme pour se poser, lire un livre tranquillement ou juste profiter du bruit des vagues. La musique est très forte et abrutissante et les animations n'en finissent pas. Même dans notre chambre, nous entendions encore le bruit. Cela dure du matin au soir et les clients sont parfois aussi très bruyants. L'insonorisation des chambres est inexistante. Nous attendions un plus haut standing de la part d'Iberostar.
10
Anyelo
19 nov. 2025
·
A séjourné 2 nuits
Si
Si
10
Daniel
18 mai 2025
·
A séjourné 2 nuits
En général, tout était parfait. Les enfants ont particulièrement apprécié le club pour enfants avec plein d’activités intéressantes. On va sûrement y retourner bientôt.
En général, tout était parfait. Les enfants ont particulièrement apprécié le club pour enfants avec plein d’activités intéressantes. On va sûrement y retourner bientôt.
10
JOSE MIGUEL
9 déc. 2024
·
A séjourné 2 nuits
Super bien
Super bien
Politiques de l’établissement
Arrivée
Départ
De 14:30 à 15:00
Avant 11:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
L'heure d'arrivée commence à 15:00 L'heure d'arrivée se termine à 23:59 L'heure de départ se termine à 12:00
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
Restrictions d'enregistrement
L'enregistrement anticipé est disponible moyennant des frais (sous réserve de disponibilité) ; le départ tardif est disponible moyennant des frais (sous réserve de disponibilité) ;
Exigences relatives à l'âge
L'âge minimum pour s'enregistrer est de 18 ans
Animaux de compagnie
Les animaux d'assistance ne sont pas autorisés ; Les animaux de compagnie ne sont pas autorisés ;
Services de la réception
L'enregistrement sans contact et le départ sans contact sont disponibles ; Si vous prévoyez d'arriver après midi, veuillez contacter l'établissement à l'avance en utilisant les informations figurant sur la confirmation de réservation. Le personnel de la réception accueillera les clients à leur arrivée à l'établissement. Les informations fournies par l'établissement peuvent être traduites à l'aide d'outils de traduction automatique. Les clients doivent indiquer le nombre correct de personnes, y compris les enfants et les nourrissons, au moment de la réservation. Des frais peuvent être appliqués si le nombre ou l'âge des clients lors de l'enregistrement diffère du nombre établi lors de la réservation.
Identification
Une pièce d'identité avec photo délivrée par le gouvernement ainsi qu'une carte de crédit, une carte de débit ou un dépôt en espèces peuvent être exigés lors de l'enregistrement pour les frais accessoires ;
Politique concernant les enfants et les lits d'appoint
Des frais pour personne supplémentaire peuvent s'appliquer et varier selon la politique de l'établissement ; Cet établissement dispose d'espaces extérieurs, tels que des balcons, des patios, des terrasses qui peuvent ne pas être adaptés aux enfants ; si vous avez des inquiétudes, nous vous recommandons de contacter l'établissement avant votre arrivée pour confirmer qu'il peut vous accueillir dans une chambre appropriée ;
Restauration
Satisfaites votre appétit avec une cuisine internationale à El Mercado, l'un des 5 restaurants de l'établissement. Détendez-vous avec une boisson rafraîchissante au bar de la plage, au bar de la piscine ou dans l'un des 7 bars/salons. Un petit-déjeuner buffet gratuit est servi tous les jours de 7h00 à 11h00.
Informations sur l'établissement
Numéro d'enregistrement de l'établissement 2001
Équipements populaires
Parking
Restaurant
Piscine
Baby-sitting/Services pour enfants
Centre d'affaires
Organisation d'excursions
Services
Centre d'affaires
Organisation d'excursions
Baby-sitting/Services pour enfants
Ménage
Salle de banquet
Service de change
Coffre-fort
Distributeur automatique de billets
Consigne à bagage
Laverie
24-Hour Front Desk
Concierge Services
Général
Restaurant
Chambres non-fumeurs
Sauna
Jacuzzi/Bain à remous
Massage
Spa et centre de bien-être
Salon de coiffure/Beauté
Club pour enfants
Chambre familiale
Beach Sun Loungers
Snack Bar/Deli
Activités
Piscine
Courts de tennis
Plage privée
Jardin
Plage (à proximité)
Plongée
Aire de jeux
Piscine extérieure
Evening Entertainment
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Parking
Parking
Parking gratuit
Parking Onsite
Connexion Internet
Wi-fi gratuit