Maxwell Reserve Singapore, Autograph Collection

This hotel has immense colonial charm (some won’t like it for that reason, but I did). A few little tips - Wotif says it’s 13km from Changi airport - Major furphy - more like 45mins (checked the taxi receipt so I could check the sense I was in the taxis for a v long time). Very positive is the Polo Bar (the staff rustled me up a cheese plate after hours) and the pool (unlike the high rise hotels which can be very busy I virtually had the pool to myself on a Sunday). Elegant mini bar. Great front desk service. This hotel grew on me!

Maxwell Reserve is a delightful elegant hotel. Amazing interior ambience and old world charm of days gone by. A haven of peace tranquility and relaxation in todays hectic times. If one loves to read this hotel has has an amazing library. I enjoyed a complementary continental breakfast of organic plant based gmo free vegan delicious and so very healthy Charming courteous professional friendly staff, Looking forward to staying at the Maxwell Reserve on my next visit to Singapore

Excellent property and service! Club lounge access was great, plenty of food and drink options!

Amazing hotel - so historic - in fantastic condition with modern yet classic decor Also I wanted a quick breakfast - I got coffee and scrambled eggs on toast in about 90 seconds. The team took care of my bags all day allowing me to sight-see on my last day and then offered me showers to change before going to the airport

Extremely small room. Pool area run down.

Understaffed at check in - one clerk, three parties ahead of me, 26 min wait. Tried to phone for room service the evening I arrived, no one picked up dialing various numbers. Also the layout of ground floor is inconvenient - nice to have a lobby where you can have an informal chat w someone or even get the computer out and do some work - instead they have decorative antique chairs marked “do not sit” in every available space, apart from the restaurant which was closed it being later evening. Also a housekeeping cart permanently parked outside my room. On the positive side, breakfast was spectacular, the room was clean & comfortable though small, and it was good value for money.

This is a four star hotel in fitout and service not five star. Some facilities like the pool area are tired and not maintained. But the biggest issue is there is serious construction happening right next to the building so you have very loud noise all day and your windows are covered over so you have no natural light. This hotel isn’t discounted as it should be for this fact. Don’t book here until after the works are finished or discounts are offered.

I liked the location and the interior decor. i did not like the noise outside. I also thought the area around the pool could do with an upgrade to be more aesthetically pleasing.

From check-in to check-out, the service was excellent. The room wasn’t ready by the time I arrived, but when I returned from an appointment elsewhere, I got my key cards straight away. The concierge remembered my name then and again the next morning. While waiting for friends at Cultivate Café, I was comped for their drinks (even though we ended up going elsewhere for dinner), which was as unexpected as the slice of birthday cake and song that my friends arranged with the staff. Many thanks to Rosie in particular, whose birthday is the same as mine! Breakfast for two the next morning was generous, and with the late checkout we had time for a long walk around the area, dropping in for a bite or a drink at various restaurants. What a wonderful weekend!

Misleading Room and Disappointing Service — Not Worth the Executive Experience I recently stayed at this property for a special occasion and was extremely disappointed with the experience. Upon check-in, I found that the windows in the room were completely blocked due to nearby construction — something that was never disclosed prior to arrival. The room was effectively windowless, which was not what I expected or paid for. To make matters worse, the staff at the Executive Lounge — particularly the main server during the afternoon bites — was rude and dismissive, making us feel uncomfortable and unwelcome. Given that this was meant to be an upgraded executive experience, the service was far below expectations. Overall, the lack of transparency, poor hospitality, and subpar room conditions left a negative impression. I would not recommend this property unless the construction ends and staff attitudes significantly improve.

Summary: Do not stay there. Go and see the ground floor deco for free and stay somewhere else. We took a risk staying there which failed. The Bad: 1. I would not have booked this hotel if I knew it was next to a huge building site with excavation going on. Noise most of the time. Very unpleasant. See my photos and compare to what the hotel shows in marketing photos. 2. We had a junior suite for ourselves and a regular room for our 14 and 18 year old kids. You cannot swing a cat in the rooms and bathrooms. 3. The hot water in the shower goes cold and the shower was filthy. See photo. 4. The outlook from the room was terrible and filthy. See photos. 5. The in built usb chargers next to the bed did not work. I did not bother reporting this to management as they are unresponsive. 6. When we first arrived, the safe in the room was missing. I went to reception to sort it out and the guy at reception was so rude and unapologetic. I asked for the duty manager to contact me but they never did. They did change our room with a really sour face. 7. The rooms are dark and dingy and uninviting after a hot Singapore day out. I thought we would wake up in a Saw movie. 8. My kids should not have been put in the room with inappropriate art on the wall. See photo. 9. A poorly managed and maintained establishment. The Good 1. The breakfast was good. 2. Coffee was good. 3. The staff were nice except for the guy who checked us in and the bar tender in the Polo Bar.

The staff was excellent and very attentive! Property was clean.

Room was small, but immaculate, like there should be a better word than immaculate. But I love is the Vegan Restaurant. So I make it a point to stay there. It’s in Chinatown so you can walk everywhere. Staff is very friendly and you won’t regret staying there.

Understaffed at check in - one clerk, three parties ahead of me, 26 min wait. Tried to phone for room service the evening I arrived, no one picked up dialing various numbers. Also the layout of ground floor is inconvenient - nice to have a lobby where you can have an informal chat w someone or even get the computer out and do some work - instead they have decorative antique chairs marked “do not sit” in every available space, apart from the restaurant which was closed it being later evening. Also a housekeeping cart permanently parked outside my room. On the positive side, breakfast was spectacular, the room was clean & comfortable though small, and it was good value for money.

5 stars hotel with room WITHOUT window? As alternative there was a room about 15m long and 2m large... not enough room for your luggage (I had to squeeze it behind the room door, which could be half open only, luckily I am lean). On the 1st night I had to stay at the Sofitel hotel nearby (that I had to pay in addition!) to have a room with window before the corridor room was freed for the rest of the stay (4 nights). And the room door lock does not work well (I was surprised the previous days why so many rooms had their door not closed) until you realise that your room also had the door open with all my belongings just available like that. Then you start paying attention to things that could have been details, the TV that can be visioned only if you are on the left side of the bed (the screen hangs sideway from the bed as the room is too narrow), the curtain that falls piece by piece, the side table is broken, etc etc Is this hotel worth it? It is pretty decorated but definitely overrated, the personnel is nice (hence the 2nd star in the rating) but a room with a 30x30 window on the ceiling only cannot be considered a room with window (because of the photos, I did check to be sure but there was no indication of "no window" - usually a feature of lower end hotels). Luckily none of my belongings was stolen when the door was not closed. Aaah also, there is a huge construction work next very next to the hotel that will last a few years

The hotel is historic with interesting decor. it is conveniently located in Chinatown, near bars, restaurants and the subway station. Unfortunately, there is construction of a large building going on nearby. The hotel room was also nicely decorated, although it was small. Not big enough for a couple with two big suitcases. The sliding bathroom doors didn't close complete; one can guess what the consequences are. The floor in the bathroom. and shower was not clean. Breakfast was not bad.

Beautiful property and extremely friendly and helpful staff. The rooms are somewhat small, but well equipped, very comfortable, and clean.

Probably the worst experience I have ever had at a hotel, Moldy and musty smell permeated the rooms and was given a room the first night with no windows! No one cared that the hotel smelled so bad nor did anyone follow up after I made a complaint via the front desk. I checked out early and went elsewhere.

Was assigned the 4th floor which is not accessible by lift. First night: bathroom was flooded because drainage in the shower didn’t work Second day: power cut in my room while I was having a virtual meeting - due to short circus As a 5star hotel or it claims itself to be it’s rather disappointing

評価が低い点としては、空調がすごく冷えているためか、天井に水滴がついて、それがコンセントに落ちてくるので、コンセントが使えなかった点です。そのほか、テレビが映らない日があったので、残念でした。

Room was a little disappointing and noisy. Noise from in/around the room woke me several times (this was not from the construction work taking place next to the hotel).

Extremely small room. Pool area run down.

room was great. Staff are very nice and accomodating. Tho the area around was unded construction so the view was blocked. But overall it was a nice stay

Great hotel. The room was a little on the narrow but nothing you couldn't live with. Beautifully designed with an amazing shower. Could do with a little more handing storage for suits, shirts etc. The bed was extremely comfortable, and the black out blinds were top. Staff were extremely polite and helpful. I would definitely stay again.

This is a four star hotel in fitout and service not five star. Some facilities like the pool area are tired and not maintained. But the biggest issue is there is serious construction happening right next to the building so you have very loud noise all day and your windows are covered over so you have no natural light. This hotel isn’t discounted as it should be for this fact. Don’t book here until after the works are finished or discounts are offered.

Construction next door and they star from 8 and finish after 7pm.

5 stars hotel with room WITHOUT window? As alternative there was a room about 15m long and 2m large... not enough room for your luggage (I had to squeeze it behind the room door, which could be half open only, luckily I am lean). On the 1st night I had to stay at the Sofitel hotel nearby (that I had to pay in addition!) to have a room with window before the corridor room was freed for the rest of the stay (4 nights). And the room door lock does not work well (I was surprised the previous days why so many rooms had their door not closed) until you realise that your room also had the door open with all my belongings just available like that. Then you start paying attention to things that could have been details, the TV that can be visioned only if you are on the left side of the bed (the screen hangs sideway from the bed as the room is too narrow), the curtain that falls piece by piece, the side table is broken, etc etc Is this hotel worth it? It is pretty decorated but definitely overrated, the personnel is nice (hence the 2nd star in the rating) but a room with a 30x30 window on the ceiling only cannot be considered a room with window (because of the photos, I did check to be sure but there was no indication of "no window" - usually a feature of lower end hotels). Luckily none of my belongings was stolen when the door was not closed. Aaah also, there is a huge construction work next very next to the hotel that will last a few years

The hotel is historic with interesting decor. it is conveniently located in Chinatown, near bars, restaurants and the subway station. Unfortunately, there is construction of a large building going on nearby. The hotel room was also nicely decorated, although it was small. Not big enough for a couple with two big suitcases. The sliding bathroom doors didn't close complete; one can guess what the consequences are. The floor in the bathroom. and shower was not clean. Breakfast was not bad.

No window in the room .. great service however and a great location. Would recommend if you dont want a view from your room.

Pleasant older hotel with very nice staff. Construction underway next door currently. Room was well appointed, but fairly small and dark-----both because outside light limited by nearby scaffold with canvas to shield, and because light bulbs were dim.

This hotel has immense colonial charm (some won’t like it for that reason, but I did). A few little tips - Wotif says it’s 13km from Changi airport - Major furphy - more like 45mins (checked the taxi receipt so I could check the sense I was in the taxis for a v long time). Very positive is the Polo Bar (the staff rustled me up a cheese plate after hours) and the pool (unlike the high rise hotels which can be very busy I virtually had the pool to myself on a Sunday). Elegant mini bar. Great front desk service. This hotel grew on me!

Summary: Do not stay there. Go and see the ground floor deco for free and stay somewhere else. We took a risk staying there which failed. The Bad: 1. I would not have booked this hotel if I knew it was next to a huge building site with excavation going on. Noise most of the time. Very unpleasant. See my photos and compare to what the hotel shows in marketing photos. 2. We had a junior suite for ourselves and a regular room for our 14 and 18 year old kids. You cannot swing a cat in the rooms and bathrooms. 3. The hot water in the shower goes cold and the shower was filthy. See photo. 4. The outlook from the room was terrible and filthy. See photos. 5. The in built usb chargers next to the bed did not work. I did not bother reporting this to management as they are unresponsive. 6. When we first arrived, the safe in the room was missing. I went to reception to sort it out and the guy at reception was so rude and unapologetic. I asked for the duty manager to contact me but they never did. They did change our room with a really sour face. 7. The rooms are dark and dingy and uninviting after a hot Singapore day out. I thought we would wake up in a Saw movie. 8. My kids should not have been put in the room with inappropriate art on the wall. See photo. 9. A poorly managed and maintained establishment. The Good 1. The breakfast was good. 2. Coffee was good. 3. The staff were nice except for the guy who checked us in and the bar tender in the Polo Bar.

Amazing hotel - so historic - in fantastic condition with modern yet classic decor Also I wanted a quick breakfast - I got coffee and scrambled eggs on toast in about 90 seconds. The team took care of my bags all day allowing me to sight-see on my last day and then offered me showers to change before going to the airport

Beautiful decor, convenient location, outstanding service. Concierge Randy was especially helpful.

Understaffed at check in - one clerk, three parties ahead of me, 26 min wait. Tried to phone for room service the evening I arrived, no one picked up dialing various numbers. Also the layout of ground floor is inconvenient - nice to have a lobby where you can have an informal chat w someone or even get the computer out and do some work - instead they have decorative antique chairs marked “do not sit” in every available space, apart from the restaurant which was closed it being later evening. Also a housekeeping cart permanently parked outside my room. On the positive side, breakfast was spectacular, the room was clean & comfortable though small, and it was good value for money.

Wonderful stay right next to Maxwell market. Accessible to MRT, convenient locations to pubs and eateries nearby. The service has been excellent.

The staff was the best we have ever experienced at a hotel. Genuinely attentive, friendly and accommodating. We especially appreciate the service from Darren.

From check-in to check-out, the service was excellent. The room wasn’t ready by the time I arrived, but when I returned from an appointment elsewhere, I got my key cards straight away. The concierge remembered my name then and again the next morning. While waiting for friends at Cultivate Café, I was comped for their drinks (even though we ended up going elsewhere for dinner), which was as unexpected as the slice of birthday cake and song that my friends arranged with the staff. Many thanks to Rosie in particular, whose birthday is the same as mine! Breakfast for two the next morning was generous, and with the late checkout we had time for a long walk around the area, dropping in for a bite or a drink at various restaurants. What a wonderful weekend!

All of the staff were so friendly and helpful, especially Darren. He took excellent care of us and greeted us warmly every day. A great place to stay in Singapore!!

Misleading Room and Disappointing Service — Not Worth the Executive Experience I recently stayed at this property for a special occasion and was extremely disappointed with the experience. Upon check-in, I found that the windows in the room were completely blocked due to nearby construction — something that was never disclosed prior to arrival. The room was effectively windowless, which was not what I expected or paid for. To make matters worse, the staff at the Executive Lounge — particularly the main server during the afternoon bites — was rude and dismissive, making us feel uncomfortable and unwelcome. Given that this was meant to be an upgraded executive experience, the service was far below expectations. Overall, the lack of transparency, poor hospitality, and subpar room conditions left a negative impression. I would not recommend this property unless the construction ends and staff attitudes significantly improve.

Colonial style hotel in center of Singapore China town. Walkable to all areas. Staff amazing!

Çin mahallesinin yanında metro istasyonlarına yakın bir yerde-ulaşım kolay. Genel anlamda iyiydi ancak iki kişi için iki valiz düşünürsek oda küçüktü bu anlamda sıkıntı yaşadık. Kasamız kırıktı. Girişte depozito alıyorlar 500 SGD, bilginize.

Great historic grand old hotel. See what Singapore was like in the period prior to the World Wars. Staff was great, especially doorman, Jin, who was helpful and informative. The reason for the negative review around the property is due to a huge construction project going on along side the property currently.

room was great. Staff are very nice and accomodating. Tho the area around was unded construction so the view was blocked. But overall it was a nice stay

Beautiful decor, convenient location, outstanding service. Concierge Randy was especially helpful.

This is a four star hotel in fitout and service not five star. Some facilities like the pool area are tired and not maintained. But the biggest issue is there is serious construction happening right next to the building so you have very loud noise all day and your windows are covered over so you have no natural light. This hotel isn’t discounted as it should be for this fact. Don’t book here until after the works are finished or discounts are offered.

Wonderful stay right next to Maxwell market. Accessible to MRT, convenient locations to pubs and eateries nearby. The service has been excellent.

Construction next door and they star from 8 and finish after 7pm.

Colonial look and feel. Amazing breakfast, Amazing location

The hotel is historic with interesting decor. it is conveniently located in Chinatown, near bars, restaurants and the subway station. Unfortunately, there is construction of a large building going on nearby. The hotel room was also nicely decorated, although it was small. Not big enough for a couple with two big suitcases. The sliding bathroom doors didn't close complete; one can guess what the consequences are. The floor in the bathroom. and shower was not clean. Breakfast was not bad.

This hotel has immense colonial charm (some won’t like it for that reason, but I did). A few little tips - Wotif says it’s 13km from Changi airport - Major furphy - more like 45mins (checked the taxi receipt so I could check the sense I was in the taxis for a v long time). Very positive is the Polo Bar (the staff rustled me up a cheese plate after hours) and the pool (unlike the high rise hotels which can be very busy I virtually had the pool to myself on a Sunday). Elegant mini bar. Great front desk service. This hotel grew on me!

Maxwell Reserve is a delightful elegant hotel. Amazing interior ambience and old world charm of days gone by. A haven of peace tranquility and relaxation in todays hectic times. If one loves to read this hotel has has an amazing library. I enjoyed a complementary continental breakfast of organic plant based gmo free vegan delicious and so very healthy Charming courteous professional friendly staff, Looking forward to staying at the Maxwell Reserve on my next visit to Singapore

Excellent property and service! Club lounge access was great, plenty of food and drink options!

Really beautiful property and wonderful staff - had an issue with our 1st room (water pressure & temperature) and they immediately moved us to another room. Restaurant quite expensive but the one dinner we had was awesome as well as the service. Many restaurants nearby but mostly Korean so which is great but a bit limited. Chinatown nearby so not a big deal.

Understaffed at check in - one clerk, three parties ahead of me, 26 min wait. Tried to phone for room service the evening I arrived, no one picked up dialing various numbers. Also the layout of ground floor is inconvenient - nice to have a lobby where you can have an informal chat w someone or even get the computer out and do some work - instead they have decorative antique chairs marked “do not sit” in every available space, apart from the restaurant which was closed it being later evening. Also a housekeeping cart permanently parked outside my room. On the positive side, breakfast was spectacular, the room was clean & comfortable though small, and it was good value for money.

The service was impeccable, bed comfortable, and location great. The food at both restaurants on-site was amazing!

Colonial look and feel. Amazing breakfast, Amazing location

유럽풍의 클래식한 분위기가 좋았고, 특히 조식의 구성이 상당히 알차게 제공되어 매우 만족했습니다.

From check-in to check-out, the service was excellent. The room wasn’t ready by the time I arrived, but when I returned from an appointment elsewhere, I got my key cards straight away. The concierge remembered my name then and again the next morning. While waiting for friends at Cultivate Café, I was comped for their drinks (even though we ended up going elsewhere for dinner), which was as unexpected as the slice of birthday cake and song that my friends arranged with the staff. Many thanks to Rosie in particular, whose birthday is the same as mine! Breakfast for two the next morning was generous, and with the late checkout we had time for a long walk around the area, dropping in for a bite or a drink at various restaurants. What a wonderful weekend!

Misleading Room and Disappointing Service — Not Worth the Executive Experience I recently stayed at this property for a special occasion and was extremely disappointed with the experience. Upon check-in, I found that the windows in the room were completely blocked due to nearby construction — something that was never disclosed prior to arrival. The room was effectively windowless, which was not what I expected or paid for. To make matters worse, the staff at the Executive Lounge — particularly the main server during the afternoon bites — was rude and dismissive, making us feel uncomfortable and unwelcome. Given that this was meant to be an upgraded executive experience, the service was far below expectations. Overall, the lack of transparency, poor hospitality, and subpar room conditions left a negative impression. I would not recommend this property unless the construction ends and staff attitudes significantly improve.