Sheraton Cebu Mactan Resort
US$219
/ night
Avg. for October
Prices for Sheraton Cebu Mactan Resort
Select dates to see prices and availability
US$219
/ night
Avg. for October
Monthly average prices
Nightly prices at Sheraton Cebu Mactan Resort average US$183 in the cheapest month (September) and US$281 in the most expensive month (December), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$233 |
| February | US$250 |
| March | US$215 |
| April | US$212 |
| May | US$214 |
| June | US$195 |
| July | US$195 |
| August | US$209 |
| September | US$183 |
| October | US$219 |
| November | US$211 |
| December | US$281 |
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Oct · US$219
O
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Most expensive: December (~US$281)
Cheapest: September (~US$183)
About this property
Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wirele...
Amenities
Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and wedding services.
Business amenities
Featured amenities include laundry facilities, ATM/banking services, and an elevator. This hotel has 8 meeting rooms available for events. Free self parking is available onsite.
Dining
Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Rooms
Stay in one of 261 guestrooms featuring LED televisions. Cable television is provided for your entertainment. Bathrooms feature bathtubs or showers, bidets, and hair dryers. Conveniences include phones and irons/ironing boards.
Location
With a stay at Sheraton Cebu Mactan Resort in Lapu-Lapu (Punta Engaño), you'll be a 4-minute drive from Magellan Monument and 11 minutes from Cebu Yacht Club. This spa hotel is 10.7 mi (17.2 km) from SM City Cebu and 12.3 mi (19.8 km) from Cebu Business Park.
What's nearby
CHI, The Spa(1.6 Miles)
Mactan Shrine(1.9 Miles)
Lapu-Lapu Monument(1.9 Miles)
Magellan Monument(1.9 Miles)
Mactan Expo Center(2.1 Miles)
The Mactan Newtown(2.1 Miles)
Mactan Export Processing Zone(3.6 Miles)
Jpark Island Waterpark(4.6 Miles)
Mactan Marina Mall(5.5 Miles)
Cebu Yacht Club(5.7 Miles)
Mactan Doctors' Hospital(5.7 Miles)
Mactan Town Center(6.1 Miles)
City Times Square(6.2 Miles)
Gaisano Grand Mall Mactan(6.2 Miles)
Marcelo Fernan Bridge(6.3 Miles)
The nearest major airport is Mactan - Cebu Intl. Airport (CEB)(7.1 Miles)
Parking
Restaurant
Swimming pool
Room service
Tour desk
Dry cleaning
Location
Punta Engaño Road, Mactan Island Lapu-Lapu City, Punta Engaño, Lapu-Lapu, Philippines
CHI, The Spa (1.6 Miles)
Mactan Shrine (1.9 Miles)
Lapu-Lapu Monument (1.9 Miles)
Magellan Monument (1.9 Miles)
Mactan Expo Center (2.1 Miles)
The Mactan Newtown (2.1 Miles)
Room options
3
Room, 2 Double Beds, Courtyard View
2 Double Beds
Sleeps 3
538 ft²
HeatingPrivate BathroomTV
7
Executive Suite, 1 King Bed, Balcony, Ocean View
1 Extra-Large Double Bed
Sleeps 4
1582 ft²
BalconyHeatingPrivate BathroomTV
5
Presidential Suite, 1 King Bed, Balcony
1 Extra-Large Double Bed
Sleeps 4
2647 ft²
BalconyHeatingPrivate BathroomTV
4
Honeymoon Suite, 1 King Bed, Ocean View, Corner (Balcony)
1 Extra-Large Double Bed
Sleeps 3
968 ft²
BalconyHeatingPrivate BathroomTV
3
Room, 2 Double Beds, Balcony, Ocean View
2 Double Beds
Sleeps 3
538 ft²
BalconyBalcony or TerraceHeatingPrivate BathroomTV
5
Room, 1 King Bed, Balcony, Ocean View
1 Extra-Large Double Bed
Sleeps 3
538 ft²
BalconyBalcony or TerraceHeatingPrivate BathroomTV
5
Room, 1 King Bed, Courtyard View
1 Extra-Large Double Bed
Sleeps 3
538 ft²
HeatingPrivate BathroomTV
5
Junior Suite, 1 King Bed, Balcony, Ocean View
1 Extra-Large Double Bed
Sleeps 4
1033 ft²
BalconyBalcony or TerraceHeatingPrivate BathroomTV
Guest reviews of Sheraton Cebu Mactan Resort
8.9
Fabulous
Based on 3,628 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Sheraton Cebu Mactan Resort, travelers consistently praise the exceptionally friendly, professional staff and modern, spacious rooms with scenic views, describing a calm, upscale atmosphere that makes it easy to unwind and spend most of the stay on property.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
At Sheraton Cebu Mactan Resort, travelers consistently praise the exceptionally friendly, professional staff and modern, spacious rooms with scenic views, describing a calm, upscale atmosphere that makes it easy to unwind and spend most of the stay on property.
The location is remote with little in walking distance, so guests often rely on taxis or Grab and may face traffic to reach Cebu City or Newtown. Breakfast earns frequent praise for variety and quality, while on site restaurants can be limited and pricey with mixed feedback and occasional queues. Facilities draw interest but some find the pools small or closing early and parts of the beach rocky. Expect a clean, service-led resort suited to relaxing stays more than city exploring.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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AI-generated summary based on recent guest reviews
Facilities
Multiple pools, a private beach good for snorkeling, daily activities, a spa, bars, a kids club, and a decent fitness center make it easy to stay on site. Drawbacks include rocky or small beach sections, pools that can feel tight or close early, and the gym set in a basement without views.
Related guest reviews
10
Joseph
22 Dec 2025
·
Stayed 3 nights
Stayed in the Honeymoon Suite, which was a very large, very spacious room with nice views, even the large tub came with a view. Room humidity level was very comfortable. Food provided on menu's and in the buffet had a nice variety and the kitchen was quick to make accommodations for allergies. Staff were friendly and eager to please. We arrived with an issue from our flight, and the hotel nurse did a great job helping us out. Beach front has lots to do. A few pool areas which were open well into the dark hours which is unusual but made for nice quite time in the pool with no sun. If you want to stay in the hotel for the entire stay, this works well but there is nothing to do in walking distance, although many restaurants are a modest distance with a taxi ride. If this is a working holiday, there is only a small air-conditioned area in the café to sit and work on a laptop; otherwise, there are many outdoors areas to work, and open-air lobby areas to work which are pretty peaceful if you are ok with the heat/humidity
Stayed in the Honeymoon Suite, which was a very large, very spacious room with nice views, even the large tub came with a view. Room humidity level was very comfortable. Food provided on menu's and in the buffet had a nice variety and the kitchen was quick to make accommodations for allergies. Staff were friendly and eager to please. We arrived with an issue from our flight, and the hotel nurse did a great job helping us out. Beach front has lots to do. A few pool areas which were open well into the dark hours which is unusual but made for nice quite time in the pool with no sun. If you want to stay in the hotel for the entire stay, this works well but there is nothing to do in walking distance, although many restaurants are a modest distance with a taxi ride. If this is a working holiday, there is only a small air-conditioned area in the café to sit and work on a laptop; otherwise, there are many outdoors areas to work, and open-air lobby areas to work which are pretty peaceful if you are ok with the heat/humidity
10
Kristabelle
27 Jul 2025
·
Stayed 2 nights
Had a great stay here. From check in to check out everything was great. The staff was friendly and attentive and the rooms were spacious and comfortable. Loved the amenities. The only setback would be that it’s far from the city or any other food/malls etc. (you would have to Grab and the closest would be like 10 mins away) Also their pool and beach times close very early. (Pool closes at 8pm and beach 6pm) seems like a more family friendly place. Their breakfast buffet is really good with lots of variety. Overall great time!
Had a great stay here. From check in to check out everything was great. The staff was friendly and attentive and the rooms were spacious and comfortable. Loved the amenities. The only setback would be that it’s far from the city or any other food/malls etc. (you would have to Grab and the closest would be like 10 mins away) Also their pool and beach times close very early. (Pool closes at 8pm and beach 6pm) seems like a more family friendly place. Their breakfast buffet is really good with lots of variety. Overall great time!
10
Lutos
11 Mar 2023
·
Stayed 4 nights
Me and my wife enjoyed our 5 night stay, the buffet every night has a lot to choose from. Our server Theresa at 5 Cien deserves a raise she made sure my wife has her gluten free bread as she has auto immune disease she was the best server. At the beach our gal was Jinky she made sure we have piña coladas and towel or whatever we need, both Theresa and Jinky made our stay great due to their kindness and being professional. The amenities like the pool resembles the rice terraces which was super cool. The beach is awesome you can snorkel and see a lot of fish by the shore. I will stay again!
Me and my wife enjoyed our 5 night stay, the buffet every night has a lot to choose from. Our server Theresa at 5 Cien deserves a raise she made sure my wife has her gluten free bread as she has auto immune disease she was the best server. At the beach our gal was Jinky she made sure we have piña coladas and towel or whatever we need, both Theresa and Jinky made our stay great due to their kindness and being professional. The amenities like the pool resembles the rice terraces which was super cool. The beach is awesome you can snorkel and see a lot of fish by the shore. I will stay again!
10
Precious
20 Aug 2024
·
Stayed 3 nights
It was our first time to stay at Sheraton and it was wonderful. I booked it here because of the size of the room. It's very spacious and of course it's very clean. I love the bath tub and rain shower. I love the buffet dinner (featuring a whole lechon) and breakfast especially on the weekends there's taho! I noticed most of the guests are Koreans so it's quiet! We love the pools especially the kiddie pool down the beach! My son loved playing there. Love the kids club too! Staff are very nice and friendly. Overall, it was an amazing experience! Beautiful and luxurious resort.
It was our first time to stay at Sheraton and it was wonderful. I booked it here because of the size of the room. It's very spacious and of course it's very clean. I love the bath tub and rain shower. I love the buffet dinner (featuring a whole lechon) and breakfast especially on the weekends there's taho! I noticed most of the guests are Koreans so it's quiet! We love the pools especially the kiddie pool down the beach! My son loved playing there. Love the kids club too! Staff are very nice and friendly. Overall, it was an amazing experience! Beautiful and luxurious resort.
8
Christopher
7 Jan 2023
·
Stayed 1 night
Nice property (new) currently in soft opening stage. One wing not yet open. Overall I was impressed with the service but not impressed with the prices which are higher than almost any other Cebu properties. Nicely equipped fitness center. Clean well maintained pools. Bars are nice but food selection is limited and was simply not that good. Great food selection in the restaurant especially for breakfast. Kids club was small but clean. Teen club not yet open. Spa does not offer mail services? Staff very friendly and rooms were on the smaller side but clean.
Nice property (new) currently in soft opening stage. One wing not yet open. Overall I was impressed with the service but not impressed with the prices which are higher than almost any other Cebu properties. Nicely equipped fitness center. Clean well maintained pools. Bars are nice but food selection is limited and was simply not that good. Great food selection in the restaurant especially for breakfast. Kids club was small but clean. Teen club not yet open. Spa does not offer mail services? Staff very friendly and rooms were on the smaller side but clean.
6
Peter
4 Nov 2025
·
Stayed 2 nights
Hotel and staff and food were excellent. However, the beach was very disappointing and the outside pool areas were cramped.
Hotel and staff and food were excellent. However, the beach was very disappointing and the outside pool areas were cramped.
6
RITCHEL
21 May 2025
·
Stayed 2 nights
the beach is bad,uneven and sand is not fine hurts my feet.Photogenic overall but property is too steep for adults and children but hospitality and people are so warm
the beach is bad,uneven and sand is not fine hurts my feet.Photogenic overall but property is too steep for adults and children but hospitality and people are so warm
10
gerry
28 Jan 2026
·
Stayed 4 nights
Clean room, awesome swimming pools with beach access.
Clean room, awesome swimming pools with beach access.
10
Saki
9 Sept 2025
·
Stayed 1 night
ホテルはとても素晴らしかったです。 英語が得意でなくても、スタッフの方は親身になってくださり、スパやバーを楽しむことができました。 次も泊まりたいと思わせてくれる最高なホテルでした！
ホテルはとても素晴らしかったです。 英語が得意でなくても、スタッフの方は親身になってくださり、スパやバーを楽しむことができました。 次も泊まりたいと思わせてくれる最高なホテルでした！
8
Nicole Odette
15 Apr 2025
·
Stayed 1 night
Sheraton was a luxurious stay, great views, good food. However, I was quite disappointed with the pool, which was tight. Granted Pool A was closed and being renovated at the time. However, from the looks of it, it’s also a bit small and limited in size. With the sprawling grounds. I expected Sheraton to have allocated more space to nice pools.
Sheraton was a luxurious stay, great views, good food. However, I was quite disappointed with the pool, which was tight. Granted Pool A was closed and being renovated at the time. However, from the looks of it, it’s also a bit small and limited in size. With the sprawling grounds. I expected Sheraton to have allocated more space to nice pools.
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AI-generated summary based on recent guest reviews
Cleanliness
Reviews frequently note very clean rooms and well-kept common areas. A few guests reported lapses like corridor upkeep, bathroom odors, or isolated mold issues.
Related guest reviews
10
Seung Beom
1 Mar 2026
·
Stayed 2 nights
친절한 직원 깨끝한 객실 및 시설
친절한 직원 깨끝한 객실 및 시설
8
Young Bok
30 Jan 2023
·
Stayed 2 nights
숙박은 나쁘지 않았습니다. 새로 생긴 곳이니만큼 깨끗했고, 여러모로 좋았어요. 다만 몇 가지 지적해야 할 것이, 바로 옆에 다른 리조트 공사를 하고 있습니다. 이거 생각보다 짜증납니다. 좋은 경치와 조용한 분위기에 방해가 되니까요. 객실은 깨끗했는데, 하수구 냄새가 많이 올라왔습니다. 특정 객실만 그런건지 모르겠지만 너무 심각해서 나중에 클레임 제기해 서비스를 받았습니다. 대처하는 직원 프로토콜은 좋았습니다. 조식도 조금은 실망스러웠습니다. 먹을 게 없진 않았지만 특별하다는 느낌은 못받았네요. 그 외에는 전반적으로 만족합니다.
숙박은 나쁘지 않았습니다. 새로 생긴 곳이니만큼 깨끗했고, 여러모로 좋았어요. 다만 몇 가지 지적해야 할 것이, 바로 옆에 다른 리조트 공사를 하고 있습니다. 이거 생각보다 짜증납니다. 좋은 경치와 조용한 분위기에 방해가 되니까요. 객실은 깨끗했는데, 하수구 냄새가 많이 올라왔습니다. 특정 객실만 그런건지 모르겠지만 너무 심각해서 나중에 클레임 제기해 서비스를 받았습니다. 대처하는 직원 프로토콜은 좋았습니다. 조식도 조금은 실망스러웠습니다. 먹을 게 없진 않았지만 특별하다는 느낌은 못받았네요. 그 외에는 전반적으로 만족합니다.
10
Gilda
28 Jul 2024
·
Stayed 1 night
Very clean and comfortable stay in Sheraton Mactan !
Very clean and comfortable stay in Sheraton Mactan !
6
Jason W
19 Feb 2025
·
Stayed 4 nights
So it was nice the beach was cool but there was mold on the curtains and literally mushrooms growing from the ceiling. They took a huge deposit yet acted like the Gestapo over a Pepsi chasing me down the hallway to sign like you know my room number. The buffet was expensive and not good The drinks were five times a normal sale price. Just don’t expect a American quality hotel
So it was nice the beach was cool but there was mold on the curtains and literally mushrooms growing from the ceiling. They took a huge deposit yet acted like the Gestapo over a Pepsi chasing me down the hallway to sign like you know my room number. The buffet was expensive and not good The drinks were five times a normal sale price. Just don’t expect a American quality hotel
10
Maria Rosalina
11 Jun 2025
·
Stayed 2 nights
Very clean. Big size rooms. exceptional customer service. Good food. Very nice place to stay and relax. Beautiful resort .
Very clean. Big size rooms. exceptional customer service. Good food. Very nice place to stay and relax. Beautiful resort .
10
Shinji
21 Nov 2022
·
Stayed 2 nights
眺望がとても良いです 館内はどこも清潔です スタッフの対応もエントランス、ロビー、掃除、レストラン、プールバーの人々まで親切で笑顔が素敵です。 館内、敷地内はどこでも清潔にてくつろぐことができます。 ビュッフェのレストランは種類も多くとてもおいしいです。とてもにこやかに気配りをしてくださいます。 泳ぐのは、プールと海と両方楽しめます。 海辺は当たり前のことですがビーチサンダルは必要です。 再訪したいホテルとなりました。 全てのマクタン島のホテルに共通しますが セブ市への移動は信じれないくらいの渋滞になることがあるのでよく相談された方がよいかと思います。 また、帰国時の時間帯によってはマクタン空港にさえも 大変なことになるので余裕を持って移動してください。
眺望がとても良いです 館内はどこも清潔です スタッフの対応もエントランス、ロビー、掃除、レストラン、プールバーの人々まで親切で笑顔が素敵です。 館内、敷地内はどこでも清潔にてくつろぐことができます。 ビュッフェのレストランは種類も多くとてもおいしいです。とてもにこやかに気配りをしてくださいます。 泳ぐのは、プールと海と両方楽しめます。 海辺は当たり前のことですがビーチサンダルは必要です。 再訪したいホテルとなりました。 全てのマクタン島のホテルに共通しますが セブ市への移動は信じれないくらいの渋滞になることがあるのでよく相談された方がよいかと思います。 また、帰国時の時間帯によってはマクタン空港にさえも 大変なことになるので余裕を持って移動してください。
10
Joon Young
28 Nov 2022
·
Stayed 3 nights
오픈한지 얼마 되지 않아 시설이 정말 깨끗하고 좋았습니다. 다만 에어컨이 리모컨이 아닌 벽에 붙어 있는 컨트롤러를 통해서만 켜고 끌 수 있는 점은 조금 불편했습니다. 전반적으로 청결상태도 좋고 직원들 서비스도 너무나 훌륭했습니다. 매우 만족스럽습니다.
오픈한지 얼마 되지 않아 시설이 정말 깨끗하고 좋았습니다. 다만 에어컨이 리모컨이 아닌 벽에 붙어 있는 컨트롤러를 통해서만 켜고 끌 수 있는 점은 조금 불편했습니다. 전반적으로 청결상태도 좋고 직원들 서비스도 너무나 훌륭했습니다. 매우 만족스럽습니다.
10
Michael
21 Jan 2025
·
Stayed 7 nights
Last minute booking made 2 days before arrival. The resort pictures do not do the hotel justice. The hotel is spotless, the staff are a credit to the company. The food choices are varied and always very very good. We booked for 7 days but wish we could have stayed longer. Will definitely be returning.
Last minute booking made 2 days before arrival. The resort pictures do not do the hotel justice. The hotel is spotless, the staff are a credit to the company. The food choices are varied and always very very good. We booked for 7 days but wish we could have stayed longer. Will definitely be returning.
6
Nicole
13 Feb 2026
·
Stayed 3 nights
Les aménagements des services; le gymnase est fermé dans le demi sous-sol pas de vue sur la mer. Il y a des grads espaces vides c’est un peu dommage on dirait qu’il y a eu une idée qui ne s’est pas concrétisée. Notre chambre etait au bout de long corridor qui avait besoin d’être nettoyé et reparé. Buffet très basic pour le gros prix.
Les aménagements des services; le gymnase est fermé dans le demi sous-sol pas de vue sur la mer. Il y a des grads espaces vides c’est un peu dommage on dirait qu’il y a eu une idée qui ne s’est pas concrétisée. Notre chambre etait au bout de long corridor qui avait besoin d’être nettoyé et reparé. Buffet très basic pour le gros prix.
10
poryoung
9 Jan 2026
·
Stayed 2 nights
깨끗하고 친절했습니다
깨끗하고 친절했습니다
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AI-generated summary based on recent guest reviews
Rooms
Rooms are modern, spacious, and comfortable with appealing ocean or pool views and large bathrooms. Some guests noted poor soundproofing, occasional AC or hot-water issues, faulty fixtures or locks, and view categories not matching expectations.
Related guest reviews
10
Joseph
22 Dec 2025
·
Stayed 3 nights
Stayed in the Honeymoon Suite, which was a very large, very spacious room with nice views, even the large tub came with a view. Room humidity level was very comfortable. Food provided on menu's and in the buffet had a nice variety and the kitchen was quick to make accommodations for allergies. Staff were friendly and eager to please. We arrived with an issue from our flight, and the hotel nurse did a great job helping us out. Beach front has lots to do. A few pool areas which were open well into the dark hours which is unusual but made for nice quite time in the pool with no sun. If you want to stay in the hotel for the entire stay, this works well but there is nothing to do in walking distance, although many restaurants are a modest distance with a taxi ride. If this is a working holiday, there is only a small air-conditioned area in the café to sit and work on a laptop; otherwise, there are many outdoors areas to work, and open-air lobby areas to work which are pretty peaceful if you are ok with the heat/humidity
Stayed in the Honeymoon Suite, which was a very large, very spacious room with nice views, even the large tub came with a view. Room humidity level was very comfortable. Food provided on menu's and in the buffet had a nice variety and the kitchen was quick to make accommodations for allergies. Staff were friendly and eager to please. We arrived with an issue from our flight, and the hotel nurse did a great job helping us out. Beach front has lots to do. A few pool areas which were open well into the dark hours which is unusual but made for nice quite time in the pool with no sun. If you want to stay in the hotel for the entire stay, this works well but there is nothing to do in walking distance, although many restaurants are a modest distance with a taxi ride. If this is a working holiday, there is only a small air-conditioned area in the café to sit and work on a laptop; otherwise, there are many outdoors areas to work, and open-air lobby areas to work which are pretty peaceful if you are ok with the heat/humidity
10
Taryn
26 Nov 2025
·
Stayed 3 nights
Very friendly staff. We were also able to get our room early which was lovely considering we’d been travelling some 20 hours! Room was a very good size and comfortable. Patio was small though (not very wide). But we had view of pool and ocean. Excellent experience.
Very friendly staff. We were also able to get our room early which was lovely considering we’d been travelling some 20 hours! Room was a very good size and comfortable. Patio was small though (not very wide). But we had view of pool and ocean. Excellent experience.
8
CHO YEONG
10 Aug 2025
·
Stayed 2 nights
새건물이라 좋았지만 추가비용까지 내서 바다뷰를 결제했지만 의미없습니다 한쪽만 바다뷰 c동입니다 전체가 다 반은 바다뷰나올듯하는데 왜 추가결제하는지 모르겠습니다 식당등 이용하려면 추가비용 차비가 드니 호텔내에서 즐기는게 좋습니다
새건물이라 좋았지만 추가비용까지 내서 바다뷰를 결제했지만 의미없습니다 한쪽만 바다뷰 c동입니다 전체가 다 반은 바다뷰나올듯하는데 왜 추가결제하는지 모르겠습니다 식당등 이용하려면 추가비용 차비가 드니 호텔내에서 즐기는게 좋습니다
8
Nino Antonio
20 Sept 2025
·
Stayed 1 night
Pleasant overnight stay, but one issue with one of the guest rooms we stayed at that the electronic door lock was not working. It wasn't found out until the next day before checking out. This is unacceptable especially with the issue of security and safety for a supposedly "5-star" hotel.
Pleasant overnight stay, but one issue with one of the guest rooms we stayed at that the electronic door lock was not working. It wasn't found out until the next day before checking out. This is unacceptable especially with the issue of security and safety for a supposedly "5-star" hotel.
8
Kerry
14 Jul 2025
·
Stayed 2 nights
Everything was good except when you took a shower there was never any hot water. Cold showers are awful in my book.
Everything was good except when you took a shower there was never any hot water. Cold showers are awful in my book.
4
Reiko
17 Sept 2023
·
Stayed 2 nights
スタッフの対応はとても素晴らしいです。 これはピカ一！！ お部屋はとても綺麗です。 私の部屋は水圧低くて温度は安定しませんでした。クーラーはよく効いていますが、風速のコントロール出来ず、オンかオフで対応するしかなかったです。 残念なのは、プールやビーチでの飲食、スパ、買い物、ルームチャージが出来ず、現金かカードを持ち歩かなければいけないのが不便でした。また、週末の大騒音が夜中3：00まで繰り広げられうるさくてねむれませんでした。スタッフに伝えても「仕方がないこと」という返事で、セブの文化なのかもしれませんが、眠れなかったのは辛かったです。 また、リゾートとしてのアクティビティの少なさと、ショップが充実していないのが不便でした。 水着や帽子とか忘れた物を買おうとしても何もないです。 あるのは飲み物と、スナック菓子とパンだけです。
スタッフの対応はとても素晴らしいです。 これはピカ一！！ お部屋はとても綺麗です。 私の部屋は水圧低くて温度は安定しませんでした。クーラーはよく効いていますが、風速のコントロール出来ず、オンかオフで対応するしかなかったです。 残念なのは、プールやビーチでの飲食、スパ、買い物、ルームチャージが出来ず、現金かカードを持ち歩かなければいけないのが不便でした。また、週末の大騒音が夜中3：00まで繰り広げられうるさくてねむれませんでした。スタッフに伝えても「仕方がないこと」という返事で、セブの文化なのかもしれませんが、眠れなかったのは辛かったです。 また、リゾートとしてのアクティビティの少なさと、ショップが充実していないのが不便でした。 水着や帽子とか忘れた物を買おうとしても何もないです。 あるのは飲み物と、スナック菓子とパンだけです。
10
Idris
13 Mar 2023
·
Stayed 1 night
Very clean and quite.
Very clean and quite.
10
Andre
7 Feb 2025
·
Stayed 5 nights
Great Resort almost everything I want in a resort great ,staff, amenities, beach, pool, food, staff again. Air condition was too noisy
Great Resort almost everything I want in a resort great ,staff, amenities, beach, pool, food, staff again. Air condition was too noisy
10
Christian
13 Jul 2025
·
Stayed 2 nights
It was very good, only thing I could complain about was that the overhead shower was broken and didn’t let out streams of water, but was still able to shower and get clean😁
It was very good, only thing I could complain about was that the overhead shower was broken and didn’t let out streams of water, but was still able to shower and get clean😁
2
suk won
27 Feb 2026
·
Stayed 3 nights
I strongly advise against staying at the Sheraton Cebu. What was supposed to be a premium experience turned out to be one of the worst hotel stays I have ever had. Here are the reasons, based entirely on actual experience: 1. Completely Unacceptable Soundproofing (Premium Room) I booked one of the highest-tier rooms, just below the Presidential suite, expecting a quiet and comfortable stay. Instead, the room had virtually no soundproofing. I received repeated calls—until 3 AM—complaining about noise, even though the only thing playing was the default hotel introduction video on the TV. For three days, I couldn’t even have a normal conversation inside my own room. This is unacceptable for any hotel, let alone one claiming to be luxury. 2. “Luxury Sedan” Pickup Was Misleading and Poorly Managed I reserved a top-tier sedan for airport pickup. What arrived was a Mercedes B-Class—far from a luxury sedan. At the airport, the assigned staff was sitting in a corner, making them extremely difficult to locate. After finally finding them, I had to wait another 10 minutes for the vehicle. 3. Second-Day Transportation Failure On the second day, I scheduled a car for 6:30 PM. I ended up waiting outside for 40 minutes and only got the car at 7:10 PM. It appears the hotel does not operate its own fleet but outsources vehicles. The car I received smelled heavily of cigarette smoke, which is completely unacceptable.
I strongly advise against staying at the Sheraton Cebu. What was supposed to be a premium experience turned out to be one of the worst hotel stays I have ever had. Here are the reasons, based entirely on actual experience: 1. Completely Unacceptable Soundproofing (Premium Room) I booked one of the highest-tier rooms, just below the Presidential suite, expecting a quiet and comfortable stay. Instead, the room had virtually no soundproofing. I received repeated calls—until 3 AM—complaining about noise, even though the only thing playing was the default hotel introduction video on the TV. For three days, I couldn’t even have a normal conversation inside my own room. This is unacceptable for any hotel, let alone one claiming to be luxury. 2. “Luxury Sedan” Pickup Was Misleading and Poorly Managed I reserved a top-tier sedan for airport pickup. What arrived was a Mercedes B-Class—far from a luxury sedan. At the airport, the assigned staff was sitting in a corner, making them extremely difficult to locate. After finally finding them, I had to wait another 10 minutes for the vehicle. 3. Second-Day Transportation Failure On the second day, I scheduled a car for 6:30 PM. I ended up waiting outside for 40 minutes and only got the car at 7:10 PM. It appears the hotel does not operate its own fleet but outsources vehicles. The car I received smelled heavily of cigarette smoke, which is completely unacceptable.
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AI-generated summary based on recent guest reviews
Service
Service is widely praised as exceptionally friendly, attentive, and proactive, with thoughtful touches like celebrations, medical help, and early takeaway breakfasts. A few guests experienced slow or unorganized front-desk processes and poor follow-up on problems.
Related guest reviews
10
Joseph
22 Dec 2025
·
Stayed 3 nights
Stayed in the Honeymoon Suite, which was a very large, very spacious room with nice views, even the large tub came with a view. Room humidity level was very comfortable. Food provided on menu's and in the buffet had a nice variety and the kitchen was quick to make accommodations for allergies. Staff were friendly and eager to please. We arrived with an issue from our flight, and the hotel nurse did a great job helping us out. Beach front has lots to do. A few pool areas which were open well into the dark hours which is unusual but made for nice quite time in the pool with no sun. If you want to stay in the hotel for the entire stay, this works well but there is nothing to do in walking distance, although many restaurants are a modest distance with a taxi ride. If this is a working holiday, there is only a small air-conditioned area in the café to sit and work on a laptop; otherwise, there are many outdoors areas to work, and open-air lobby areas to work which are pretty peaceful if you are ok with the heat/humidity
Stayed in the Honeymoon Suite, which was a very large, very spacious room with nice views, even the large tub came with a view. Room humidity level was very comfortable. Food provided on menu's and in the buffet had a nice variety and the kitchen was quick to make accommodations for allergies. Staff were friendly and eager to please. We arrived with an issue from our flight, and the hotel nurse did a great job helping us out. Beach front has lots to do. A few pool areas which were open well into the dark hours which is unusual but made for nice quite time in the pool with no sun. If you want to stay in the hotel for the entire stay, this works well but there is nothing to do in walking distance, although many restaurants are a modest distance with a taxi ride. If this is a working holiday, there is only a small air-conditioned area in the café to sit and work on a laptop; otherwise, there are many outdoors areas to work, and open-air lobby areas to work which are pretty peaceful if you are ok with the heat/humidity
10
Jessica
6 Mar 2025
·
Stayed 2 nights
This hotel was not only a beautiful property, but the customer service they went above and beyond. So what really sealed the deal for me was I had a very early early excursion, and when I checked in, I told her that because she was saying that I didn't get the breakfast and I said well, I won't be here to eat breakfast. She could've left it at that, but she asked me if I wanted breakfast to go deliver it to my hotel room so I could take it with me on my tour i said, wow, thank you so much. So at 3:15 in the morning, they delivered fresh, cooked breakfast of hash Browns. Eggs and bacon, which were very tasty pipin' hot. 2 things of yogurt, a few bottles of water and oranges, all for me to take with me so that I could have breakfast now. That's customer service, cuz. She could've just kept quiet and didn't even mention. That I could get a breakfast pack to go. So thank you. I will definitely be back.
This hotel was not only a beautiful property, but the customer service they went above and beyond. So what really sealed the deal for me was I had a very early early excursion, and when I checked in, I told her that because she was saying that I didn't get the breakfast and I said well, I won't be here to eat breakfast. She could've left it at that, but she asked me if I wanted breakfast to go deliver it to my hotel room so I could take it with me on my tour i said, wow, thank you so much. So at 3:15 in the morning, they delivered fresh, cooked breakfast of hash Browns. Eggs and bacon, which were very tasty pipin' hot. 2 things of yogurt, a few bottles of water and oranges, all for me to take with me so that I could have breakfast now. That's customer service, cuz. She could've just kept quiet and didn't even mention. That I could get a breakfast pack to go. So thank you. I will definitely be back.
10
Francisco
9 Jan 2024
·
Stayed 9 nights
The service was fantastic. The staff is very well trained and friendly. Very helpful. Attentive to all our needs.
The service was fantastic. The staff is very well trained and friendly. Very helpful. Attentive to all our needs.
10
Keith
5 Sept 2025
·
Stayed 2 nights
The friendliness and professionalism of the staff was top-notch. The breakfast was very good, the room was quiet and I would say this is one of the better five star hotels that I have been in.
The friendliness and professionalism of the staff was top-notch. The breakfast was very good, the room was quiet and I would say this is one of the better five star hotels that I have been in.
10
Laith
26 May 2024
·
Stayed 3 nights
Second visit in less than two weeks. It was even better than the first visit. The staff are very friendly and conduct themselves in an very professional manner. Definitely will be returning for more visits.
Second visit in less than two weeks. It was even better than the first visit. The staff are very friendly and conduct themselves in an very professional manner. Definitely will be returning for more visits.
6
MIJUNG
7 Mar 2024
·
Stayed 4 nights
전체적으로 호텔의 상태는 좋았으나 호텔프런트는 역대 최악이었다. 체크인시에도 거의 30분을 서서 기다렸다.(줄서있는 손님은 여럿인데 프런트데스크는 4명이 일을 할 수 있게 되어 있었으나 두명이 응대하고 있었고 여러명의 손님이 체크인을 하려고 기다리는 것을 보면서도 더이상의 직원은 나오지 않았다. 왜 필요한지 모를 두명의 줄세우는 직원이 있었으나 사람들이 많이 줄 서있는것을 보고도 프런트 업무는 보지 않았고 또한 다른 프런트 직원을 추가로 불러주지도 않았다. 체크아웃 또한 줄을 서있는데 줄세우는 직원이 와서 다른 데스크 앞에 가서 기다리라 얘기하고 또다른 줄세우는 직원은 한줄로 서서 기다리라고 다시 다른 줄에 가서 기다리라고 얘기할뿐 아무도 기다리는 사람을 배려하지 않았다. 줄세우는 직원이 왜필요한지 나는 아직도 이해가 안된다. 물론 그들이 줄만 세우지는 않고 웰컴드링크도 갖다 주었지만 그일은 1~2분만에 끝났고 그일이 끝나고는 멤버쉽 가입 요청과 줄관리에 그들의 시간을 쓰고 있었다. 결국 그들은 우리를 20분 이상을 서서 기다리게 하였다 . 식당의 직원들은 친철하였고 아침식사도 메뉴가 조금씩 변경되어 나와서 좋았다.
전체적으로 호텔의 상태는 좋았으나 호텔프런트는 역대 최악이었다. 체크인시에도 거의 30분을 서서 기다렸다.(줄서있는 손님은 여럿인데 프런트데스크는 4명이 일을 할 수 있게 되어 있었으나 두명이 응대하고 있었고 여러명의 손님이 체크인을 하려고 기다리는 것을 보면서도 더이상의 직원은 나오지 않았다. 왜 필요한지 모를 두명의 줄세우는 직원이 있었으나 사람들이 많이 줄 서있는것을 보고도 프런트 업무는 보지 않았고 또한 다른 프런트 직원을 추가로 불러주지도 않았다. 체크아웃 또한 줄을 서있는데 줄세우는 직원이 와서 다른 데스크 앞에 가서 기다리라 얘기하고 또다른 줄세우는 직원은 한줄로 서서 기다리라고 다시 다른 줄에 가서 기다리라고 얘기할뿐 아무도 기다리는 사람을 배려하지 않았다. 줄세우는 직원이 왜필요한지 나는 아직도 이해가 안된다. 물론 그들이 줄만 세우지는 않고 웰컴드링크도 갖다 주었지만 그일은 1~2분만에 끝났고 그일이 끝나고는 멤버쉽 가입 요청과 줄관리에 그들의 시간을 쓰고 있었다. 결국 그들은 우리를 20분 이상을 서서 기다리게 하였다 . 식당의 직원들은 친철하였고 아침식사도 메뉴가 조금씩 변경되어 나와서 좋았다.
2
Yoonsung
6 Oct 2023
·
Stayed 2 nights
Very disappointing experience We made a reservation for ocean view with additonal charge, But hotel gave room with no view !! We had complained and front desk told us that they will check and contact to us till morning But even next day, no contact from hotel We contact again and but no any react and no any sugesstion for this problem Evening, we went to desk and complain ! What does mean for after 2 days evening just before check out date ? Very poor service No any fulfillment that Hotel gave us word
Very disappointing experience We made a reservation for ocean view with additonal charge, But hotel gave room with no view !! We had complained and front desk told us that they will check and contact to us till morning But even next day, no contact from hotel We contact again and but no any react and no any sugesstion for this problem Evening, we went to desk and complain ! What does mean for after 2 days evening just before check out date ? Very poor service No any fulfillment that Hotel gave us word
10
Daniel
25 Feb 2024
·
Stayed 3 nights
Genuinely one of the most incredible hotel experiences that I have ever experienced. From the moment we checked in to the moment we left it was incredible. Hannah at reception and Ariel who helped with our bags were so friendly and always said hello and remembered our room number thoughout our stay. Even before the stay they were very responsive on email to answer any questions. The hotel is absolutely beautiful in it's architecture and the room is incredible. Breakfast is also massive and has basically everything you could want. I was a little unwell for part of the stay and they even sent a nurse to the room! The beach is lovely and the added touches of ice cream and free melon was really nice touches. There are lots of activities for adults and kids. We had to catch an early flight and they even packaged breakfast for us to take to the airport. Will 100% be staying again. All the staff were so welcoming, making sure to say hello at all times. The beach is also really peaceful.
Genuinely one of the most incredible hotel experiences that I have ever experienced. From the moment we checked in to the moment we left it was incredible. Hannah at reception and Ariel who helped with our bags were so friendly and always said hello and remembered our room number thoughout our stay. Even before the stay they were very responsive on email to answer any questions. The hotel is absolutely beautiful in it's architecture and the room is incredible. Breakfast is also massive and has basically everything you could want. I was a little unwell for part of the stay and they even sent a nurse to the room! The beach is lovely and the added touches of ice cream and free melon was really nice touches. There are lots of activities for adults and kids. We had to catch an early flight and they even packaged breakfast for us to take to the airport. Will 100% be staying again. All the staff were so welcoming, making sure to say hello at all times. The beach is also really peaceful.
10
TAKAYUKI
21 Aug 2025
·
Stayed 3 nights
夫のお誕生日だったのでケーキをお願いしていたのですが、スタッフの皆さんがギター演奏&歌付きでサプライズでお祝いしてくださいました！とても嬉しかったです。 それだけでなく、赤ワインや娘にもチョコレートのプレゼントをしてくださりホスピタリティ溢れるおもてなしに感謝です。 英語があまり得意で無い私達にも親身に寄り添ってくれました。 親切にしてくださったダリアンさん始めスタッフの皆様、本当にありがとうございました。良い思い出になりました！ 最終日は朝早めの便だったので5時頃にホテルを出発しなければならなかったのですが、朝食をお弁当にして持たせてくださいました。 キンパ弁当、美味しかったです。
夫のお誕生日だったのでケーキをお願いしていたのですが、スタッフの皆さんがギター演奏&歌付きでサプライズでお祝いしてくださいました！とても嬉しかったです。 それだけでなく、赤ワインや娘にもチョコレートのプレゼントをしてくださりホスピタリティ溢れるおもてなしに感謝です。 英語があまり得意で無い私達にも親身に寄り添ってくれました。 親切にしてくださったダリアンさん始めスタッフの皆様、本当にありがとうございました。良い思い出になりました！ 最終日は朝早めの便だったので5時頃にホテルを出発しなければならなかったのですが、朝食をお弁当にして持たせてくださいました。 キンパ弁当、美味しかったです。
6
June
18 Jan 2023
·
Stayed 19,375 nights
The place is nice since its new. The F&B staff and pool area staff are excellent! BUT they turn off AC automatically esp in the morning when it is sooo hot! What is this? Trying to save money? The rates are expensive and they do this to us?? How do they justify the rates? The front desk are horrible! So snubby and they dont care who got there first. They just entertain whoever they want first! They are too slow! not much signs to show us where to go. I WOULDN’T recommend this place until they change that automatic AC shutoff!! 😡
The place is nice since its new. The F&B staff and pool area staff are excellent! BUT they turn off AC automatically esp in the morning when it is sooo hot! What is this? Trying to save money? The rates are expensive and they do this to us?? How do they justify the rates? The front desk are horrible! So snubby and they dont care who got there first. They just entertain whoever they want first! They are too slow! not much signs to show us where to go. I WOULDN’T recommend this place until they change that automatic AC shutoff!! 😡
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AI-generated summary based on recent guest reviews
Location
Set on the edge of Mactan with little within walking distance; guests rely on taxis or Grab and often face traffic to reach Cebu City or Newtown. The setting feels peaceful inside the resort but is not ideal for city sightseeing.
Related guest reviews
10
Joseph
22 Dec 2025
·
Stayed 3 nights
Stayed in the Honeymoon Suite, which was a very large, very spacious room with nice views, even the large tub came with a view. Room humidity level was very comfortable. Food provided on menu's and in the buffet had a nice variety and the kitchen was quick to make accommodations for allergies. Staff were friendly and eager to please. We arrived with an issue from our flight, and the hotel nurse did a great job helping us out. Beach front has lots to do. A few pool areas which were open well into the dark hours which is unusual but made for nice quite time in the pool with no sun. If you want to stay in the hotel for the entire stay, this works well but there is nothing to do in walking distance, although many restaurants are a modest distance with a taxi ride. If this is a working holiday, there is only a small air-conditioned area in the café to sit and work on a laptop; otherwise, there are many outdoors areas to work, and open-air lobby areas to work which are pretty peaceful if you are ok with the heat/humidity
Stayed in the Honeymoon Suite, which was a very large, very spacious room with nice views, even the large tub came with a view. Room humidity level was very comfortable. Food provided on menu's and in the buffet had a nice variety and the kitchen was quick to make accommodations for allergies. Staff were friendly and eager to please. We arrived with an issue from our flight, and the hotel nurse did a great job helping us out. Beach front has lots to do. A few pool areas which were open well into the dark hours which is unusual but made for nice quite time in the pool with no sun. If you want to stay in the hotel for the entire stay, this works well but there is nothing to do in walking distance, although many restaurants are a modest distance with a taxi ride. If this is a working holiday, there is only a small air-conditioned area in the café to sit and work on a laptop; otherwise, there are many outdoors areas to work, and open-air lobby areas to work which are pretty peaceful if you are ok with the heat/humidity
10
Kristabelle
27 Jul 2025
·
Stayed 2 nights
Had a great stay here. From check in to check out everything was great. The staff was friendly and attentive and the rooms were spacious and comfortable. Loved the amenities. The only setback would be that it’s far from the city or any other food/malls etc. (you would have to Grab and the closest would be like 10 mins away) Also their pool and beach times close very early. (Pool closes at 8pm and beach 6pm) seems like a more family friendly place. Their breakfast buffet is really good with lots of variety. Overall great time!
Had a great stay here. From check in to check out everything was great. The staff was friendly and attentive and the rooms were spacious and comfortable. Loved the amenities. The only setback would be that it’s far from the city or any other food/malls etc. (you would have to Grab and the closest would be like 10 mins away) Also their pool and beach times close very early. (Pool closes at 8pm and beach 6pm) seems like a more family friendly place. Their breakfast buffet is really good with lots of variety. Overall great time!
10
Patrick
24 Sept 2025
·
Stayed 5 nights
Once you leave the property, there’s nothing there to do any shopping. You have to take a cab to go in town.
Once you leave the property, there’s nothing there to do any shopping. You have to take a cab to go in town.
10
Daniel
6 Jul 2024
·
Stayed 4 nights
The hotel is in an area going through some gentrification, there is extreme poverty outside of the hotel. It’s a bit further away from Cebu city and NewTown which is the new area. Grab rides will take longer. The hotel itself is very nice and the rooms are large and kept very clean. The onsite dining is also great and loaded with various options from local to international cuisine. Quite a number of Japanese and Korean tourists. My only small gripe is upon check out the front desk kept running various transactions to get the final settlement bill completed. She kept entering the wrong amount, and then refunding it. She did it 3 times, which triggered a fraud alert. I told her that is not acceptable, and could cause issues since I would have to swap my USA SIM card out to clear the alert. Front Desk should be trained to carefully run these transactions upon guest check out. This also then forced me to pay my Grab ride in cash or pesos or PHP. They should measure 3 times and “cut once”. Highly recommended for people traveling with families.
The hotel is in an area going through some gentrification, there is extreme poverty outside of the hotel. It’s a bit further away from Cebu city and NewTown which is the new area. Grab rides will take longer. The hotel itself is very nice and the rooms are large and kept very clean. The onsite dining is also great and loaded with various options from local to international cuisine. Quite a number of Japanese and Korean tourists. My only small gripe is upon check out the front desk kept running various transactions to get the final settlement bill completed. She kept entering the wrong amount, and then refunding it. She did it 3 times, which triggered a fraud alert. I told her that is not acceptable, and could cause issues since I would have to swap my USA SIM card out to clear the alert. Front Desk should be trained to carefully run these transactions upon guest check out. This also then forced me to pay my Grab ride in cash or pesos or PHP. They should measure 3 times and “cut once”. Highly recommended for people traveling with families.
10
Jan Angelo
28 May 2024
·
Stayed 1 night
Isolated and peaceful.
Isolated and peaceful.
8
MIKAKO
24 May 2025
·
Stayed 5 nights
スタッフの方が親切で、朝食バイキングが種類豊富で良かったです。 施設内で、卓球＆バトミントン、ジムなどもあるので1日ホテルステイも楽しめます。 海も綺麗で、プールもいくつかあるので行き来しながら入れます。 施設まわりは歩いてどこかに行ける感じではないので車必須です。 セブの街中に行くのも車で約50分かかるので 市内観光中心の方にはおすすめできません。 ホテルステイを楽しみたい方には申し分ないホテルでおすすめです。
スタッフの方が親切で、朝食バイキングが種類豊富で良かったです。 施設内で、卓球＆バトミントン、ジムなどもあるので1日ホテルステイも楽しめます。 海も綺麗で、プールもいくつかあるので行き来しながら入れます。 施設まわりは歩いてどこかに行ける感じではないので車必須です。 セブの街中に行くのも車で約50分かかるので 市内観光中心の方にはおすすめできません。 ホテルステイを楽しみたい方には申し分ないホテルでおすすめです。
10
MISUZU
22 Aug 2025
·
Stayed 4 nights
スタッフも親切でホテルも綺麗でした。観光客が行くような場所からは離れていてだいたい1時間以上はかかります
スタッフも親切でホテルも綺麗でした。観光客が行くような場所からは離れていてだいたい1時間以上はかかります
10
Derek
15 Jun 2025
·
Stayed 5 nights
Very nice resort with very friendly staff, own beach and huge pools. Being self contained hotel meal prices are a little on the high side with small portions sizes. Hotel has easy access to all the sites via taxi or grab. Try to book a ocean view room you won't be disappointed. Would definitely recommend this hotel.
Very nice resort with very friendly staff, own beach and huge pools. Being self contained hotel meal prices are a little on the high side with small portions sizes. Hotel has easy access to all the sites via taxi or grab. Try to book a ocean view room you won't be disappointed. Would definitely recommend this hotel.
10
BYEONGHYEON
5 May 2025
·
Stayed 2 nights
외부로 나가기에는 좀 어렵지만 숙수는 청결하고 조용합니다
외부로 나가기에는 좀 어렵지만 숙수는 청결하고 조용합니다
8
Juliet
9 Aug 2025
·
Stayed 5 nights
Staff & service were excellent. The Dip restaurant for dinner was first class. However, there were queues at breakfast & it was very crowded around the pool area. The buildings are tired & leaky, and the surrounding area is very unattractive.
Staff & service were excellent. The Dip restaurant for dinner was first class. However, there were queues at breakfast & it was very crowded around the pool area. The buildings are tired & leaky, and the surrounding area is very unattractive.
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AI-generated summary based on recent guest reviews
Dining
Breakfast buffet is repeatedly praised for variety and quality. On-site dining ranges from good to excellent at some venues but options can feel limited and prices high, with mixed quality and occasional queues.
Related guest reviews
10
Kristabelle
27 Jul 2025
·
Stayed 2 nights
Had a great stay here. From check in to check out everything was great. The staff was friendly and attentive and the rooms were spacious and comfortable. Loved the amenities. The only setback would be that it’s far from the city or any other food/malls etc. (you would have to Grab and the closest would be like 10 mins away) Also their pool and beach times close very early. (Pool closes at 8pm and beach 6pm) seems like a more family friendly place. Their breakfast buffet is really good with lots of variety. Overall great time!
Had a great stay here. From check in to check out everything was great. The staff was friendly and attentive and the rooms were spacious and comfortable. Loved the amenities. The only setback would be that it’s far from the city or any other food/malls etc. (you would have to Grab and the closest would be like 10 mins away) Also their pool and beach times close very early. (Pool closes at 8pm and beach 6pm) seems like a more family friendly place. Their breakfast buffet is really good with lots of variety. Overall great time!
10
MAKOTO
30 Jul 2025
·
Stayed 2 nights
最高のホテル！プールもビーチも部屋も綺麗！芝生にはバドミントンやチェスがあります。ジムもスパもあって一日中楽しめます。朝食のビュッフェはフィリピン料理はもちろん、日本食、韓国のご飯もあり、全部美味しかったです。ただ、ホテル内のレストランでのランチ、ディナーはお値段が高いので注意です。 セブ島に行く方は絶対このホテルに！！
最高のホテル！プールもビーチも部屋も綺麗！芝生にはバドミントンやチェスがあります。ジムもスパもあって一日中楽しめます。朝食のビュッフェはフィリピン料理はもちろん、日本食、韓国のご飯もあり、全部美味しかったです。ただ、ホテル内のレストランでのランチ、ディナーはお値段が高いので注意です。 セブ島に行く方は絶対このホテルに！！
10
Precious
20 Aug 2024
·
Stayed 3 nights
It was our first time to stay at Sheraton and it was wonderful. I booked it here because of the size of the room. It's very spacious and of course it's very clean. I love the bath tub and rain shower. I love the buffet dinner (featuring a whole lechon) and breakfast especially on the weekends there's taho! I noticed most of the guests are Koreans so it's quiet! We love the pools especially the kiddie pool down the beach! My son loved playing there. Love the kids club too! Staff are very nice and friendly. Overall, it was an amazing experience! Beautiful and luxurious resort.
It was our first time to stay at Sheraton and it was wonderful. I booked it here because of the size of the room. It's very spacious and of course it's very clean. I love the bath tub and rain shower. I love the buffet dinner (featuring a whole lechon) and breakfast especially on the weekends there's taho! I noticed most of the guests are Koreans so it's quiet! We love the pools especially the kiddie pool down the beach! My son loved playing there. Love the kids club too! Staff are very nice and friendly. Overall, it was an amazing experience! Beautiful and luxurious resort.
10
Darren
14 Aug 2025
·
Stayed 4 nights
Staff were all fantastic and hospitality was great. Room was comfy and clean and reset daily. Breakfast was a highlight and managed very well. Dip Nikkei was the only disappointment. I had the Crab Causa, which was over powered by mayo and sauce. Ceviche and Nigiri was good but had hoped for more. Matcha cheesecake was a little dry and overdone. I also had the Pork Bao at the pool the following day and again it was overly sauced. Felt like some work and refinement needed. Buhi was my favourite spot to be in, staff were great and the small food selection was great! The pork skewers and chicken with pineapple vinegar were amazing. I’d expand the food offering here!
Staff were all fantastic and hospitality was great. Room was comfy and clean and reset daily. Breakfast was a highlight and managed very well. Dip Nikkei was the only disappointment. I had the Crab Causa, which was over powered by mayo and sauce. Ceviche and Nigiri was good but had hoped for more. Matcha cheesecake was a little dry and overdone. I also had the Pork Bao at the pool the following day and again it was overly sauced. Felt like some work and refinement needed. Buhi was my favourite spot to be in, staff were great and the small food selection was great! The pork skewers and chicken with pineapple vinegar were amazing. I’d expand the food offering here!
8
Willy C.
27 Apr 2023
·
Stayed 1 night
Staff friendly, pool nice, room comfortable and bathroom A ok. Dining at The Dip -tasty Peruvian Japanese food with Peruvian chef. Breakfast excellent.
Staff friendly, pool nice, room comfortable and bathroom A ok. Dining at The Dip -tasty Peruvian Japanese food with Peruvian chef. Breakfast excellent.
10
Keith
5 Sept 2025
·
Stayed 2 nights
The friendliness and professionalism of the staff was top-notch. The breakfast was very good, the room was quiet and I would say this is one of the better five star hotels that I have been in.
The friendliness and professionalism of the staff was top-notch. The breakfast was very good, the room was quiet and I would say this is one of the better five star hotels that I have been in.
6
Halison
3 Apr 2025
·
Stayed 2 nights
Nosa suite junior era impecavel mas a comida do restaurante principal é muito ruim. Nada tem tempero ou sal. O hotel é muito bem administrado mas o restaurante precisa de um chefe internacional. A comida nao tem gosto de nada.
Nosa suite junior era impecavel mas a comida do restaurante principal é muito ruim. Nada tem tempero ou sal. O hotel é muito bem administrado mas o restaurante precisa de um chefe internacional. A comida nao tem gosto de nada.
10
Michael
21 Jan 2025
·
Stayed 7 nights
Last minute booking made 2 days before arrival. The resort pictures do not do the hotel justice. The hotel is spotless, the staff are a credit to the company. The food choices are varied and always very very good. We booked for 7 days but wish we could have stayed longer. Will definitely be returning.
Last minute booking made 2 days before arrival. The resort pictures do not do the hotel justice. The hotel is spotless, the staff are a credit to the company. The food choices are varied and always very very good. We booked for 7 days but wish we could have stayed longer. Will definitely be returning.
8
Juliet
9 Aug 2025
·
Stayed 5 nights
Staff & service were excellent. The Dip restaurant for dinner was first class. However, there were queues at breakfast & it was very crowded around the pool area. The buildings are tired & leaky, and the surrounding area is very unattractive.
Staff & service were excellent. The Dip restaurant for dinner was first class. However, there were queues at breakfast & it was very crowded around the pool area. The buildings are tired & leaky, and the surrounding area is very unattractive.
8
SADAO
1 Jan 2026
·
Stayed 4 nights
朝食のメニューは豊富で数日の滞在なら飽きないと思う。従業員の対応も良く部屋は掃除が行き届いていて快適に過ごせた。 プールでのエアロビやビンゴなどゲストを飽きさせないアクティビティも豊富で良かった。 ただ、上層階や隣室からの物音が聞こえることがあるのとレストランの数が少なぎるのがダメダメ。外に行くにしてもマクタン島の端にあるため往復渋滞を覚悟しなければならず、これが一番のネックだった。 これから行く人へのアドバイス。 プールサイド備え付けソファーの数が少ないため、プール開始時間の6:00頃に場所取りをしておくことをお勧めします。
朝食のメニューは豊富で数日の滞在なら飽きないと思う。従業員の対応も良く部屋は掃除が行き届いていて快適に過ごせた。 プールでのエアロビやビンゴなどゲストを飽きさせないアクティビティも豊富で良かった。 ただ、上層階や隣室からの物音が聞こえることがあるのとレストランの数が少なぎるのがダメダメ。外に行くにしてもマクタン島の端にあるため往復渋滞を覚悟しなければならず、これが一番のネックだった。 これから行く人へのアドバイス。 プールサイド備え付けソファーの数が少ないため、プール開始時間の6:00頃に場所取りをしておくことをお勧めします。
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AI-generated summary based on recent guest reviews
10
Regina
7 Sept 2026
·
Stayed 2 nights
We enjoyed our stay for 2 nights Property was well maintained Our rooms were clean & neat Staff were awesome Definitely we will be back
We enjoyed our stay for 2 nights Property was well maintained Our rooms were clean & neat Staff were awesome Definitely we will be back
10
annette
1 Sept 2026
·
Stayed 2 nights
Gorgeous property, delicious restaurants and wonderful service
Gorgeous property, delicious restaurants and wonderful service
10
Ole Kristian
17 Aug 2026
·
Stayed 2 nights
This was an amazing experience, everything was very good and all of the employees were fantastic. Will for sure come back there
This was an amazing experience, everything was very good and all of the employees were fantastic. Will for sure come back there
10
James
25 Jul 2026
·
Stayed 2 nights
My first buffet breakfast in this stay left a bad taste as I ordered an omelet at the egg station but I almost finished my breakfast already (30mins approximately) and after 2 follow ups, I saw only 1 chef manning the egg station with a thick pile of egg requests. For a huge resort that purports to being at the 5 star level, this is unacceptable delay and something I've never experienced in all of the Bonvoy Marriott Group. So I expressed my displeasure to the f&B personnel both in person and email and to their credit, they apologized and sent a fruit basket to mollify the unfortunate experience. Other than that, the rooms were as good as ever, service was very good and personnel were professional and warm. We also enjoyed their spa services which has very good therapists. Also the gym was good and the swimming pool too. The beach quality is not as good but that isnt the fault of the resort. One last nitpick is that we attempted to ask for a 30 minute extension late checkout (standard checkout time is 12:00pm and we requested for 12:30pm) as we are Platinum members of Hotels.com and many hotels do give that little leeway but with Sheraton Mactan, they denied this as they stick strictly to their 12:00pm check-out despite us checking in already late at 8pm and with the aforementioned Platinum status. All in all, it was a good local resort and I would rate it as one of the top 3 resorts in Mactan notwithstanding my egg station difficulties on the first day.
My first buffet breakfast in this stay left a bad taste as I ordered an omelet at the egg station but I almost finished my breakfast already (30mins approximately) and after 2 follow ups, I saw only 1 chef manning the egg station with a thick pile of egg requests. For a huge resort that purports to being at the 5 star level, this is unacceptable delay and something I've never experienced in all of the Bonvoy Marriott Group. So I expressed my displeasure to the f&B personnel both in person and email and to their credit, they apologized and sent a fruit basket to mollify the unfortunate experience. Other than that, the rooms were as good as ever, service was very good and personnel were professional and warm. We also enjoyed their spa services which has very good therapists. Also the gym was good and the swimming pool too. The beach quality is not as good but that isnt the fault of the resort. One last nitpick is that we attempted to ask for a 30 minute extension late checkout (standard checkout time is 12:00pm and we requested for 12:30pm) as we are Platinum members of Hotels.com and many hotels do give that little leeway but with Sheraton Mactan, they denied this as they stick strictly to their 12:00pm check-out despite us checking in already late at 8pm and with the aforementioned Platinum status. All in all, it was a good local resort and I would rate it as one of the top 3 resorts in Mactan notwithstanding my egg station difficulties on the first day.
10
Dennis
17 Jul 2026
·
Stayed 4 nights
Check in was smooth and fast. Staff were very attentive and accomodating to our needs and requests. The rooms were ready and clean. Very nice swimming pools. Love the beach access. Breakfast was one of the best we had on this trip. Great staff from check in and and everywhere. .
Check in was smooth and fast. Staff were very attentive and accomodating to our needs and requests. The rooms were ready and clean. Very nice swimming pools. Love the beach access. Breakfast was one of the best we had on this trip. Great staff from check in and and everywhere. .
Property policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 15:00 to 00:00
Before 12:00
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about Sheraton Cebu Mactan Resort
Is parking available at the property?
Free self-parking is available on-site.
What type of breakfast is offered and what are the serving hours?
Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee of approximately PHP 2000 per person.
What are the standard check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.
What accessibility features does the property offer for guests with disabilities?
The property features wheelchair-accessible facilities, including limited access at the registration desk and public areas. There are also elevators and step-free entrances available.
What is the property's location in relation to key landmarks?
The hotel is located in Lapu-Lapu (Punta Engaño), approximately a 4-minute drive from Magellan Monument and 11 minutes from Cebu Yacht Club. It is 10.7 miles (17.2 km) from SM City Cebu and 12.3 miles (19.8 km) from Cebu Business Park.
Does the property have a swimming pool?
Yes, the hotel features an outdoor swimming pool. The pool is operational seasonally.
Are children allowed at the property?
Children are welcome at the property, and kids can stay for free up to a certain age, although the minimum age for free stays is not specified.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-15: NO DATA
- 2026-10-16: 225.07638960754394USD
- 2026-10-17: 230.92408739593506USD
- 2026-10-18: 230.92408739593506USD
- 2026-10-19: 230.52086050964354USD
- 2026-10-20: 231.78691892715455USD
- 2026-10-21: 231.17020689102173USD
- 2026-10-22: 231.17020689102173USD
- 2026-10-23: 231.17020689102173USD
- 2026-10-24: 231.17020689102173USD
- 2026-10-25: 215.4927016969299USD
- 2026-10-26: 250.75357211151123USD
- 2026-10-27: NO DATA
- 2026-10-28: NO DATA
- 2026-10-29: 231.78691892715455USD
- 2026-10-30: 231.17020689102173USD
- 2026-10-31: 231.17020689102173USD
- 2026-11-01: 279.35119446258545USD
- 2026-11-02: 256.6285765383911USD
- 2026-11-03: 225.28439287261963USD
- 2026-11-04: 223.33685052429198USD
- 2026-11-05: 218.03528550567626USD
- 2026-11-06: 241.05524428573608USD
- 2026-11-07: 237.0344017263794USD
- 2026-11-08: 223.33685052429198USD
- 2026-11-09: 218.03528550567626USD
- 2026-11-10: 235.08687650894166USD
- 2026-11-11: 257.33185096115113USD
- 2026-11-12: 370.2661633319092USD
- 2026-11-13: 254.69187804336548USD
- 2026-11-14: 241.61105600830078USD
- 2026-11-15: 227.87024930923462USD
- 2026-11-16: 218.03528550567626USD
- 2026-11-17: 214.11861588775633USD
- 2026-11-18: 219.39854459243773USD
- 2026-11-19: 215.4927016969299USD
- 2026-11-20: 245.5493790710449USD
- 2026-11-21: 262.503580965271USD
- 2026-11-22: 244.87855055374143USD
- 2026-11-23: 242.92021574478147USD
- 2026-11-24: 235.71441526748657USD
- 2026-11-25: 231.17020689102173USD
- 2026-11-26: 244.87855055374143USD
- 2026-11-27: 318.2133719430542USD
- 2026-11-28: 323.2444744720459USD
- 2026-11-29: 278.94926952392575USD
- 2026-11-30: 237.68357679885864USD
- 2026-12-01: 242.11687979415893USD
- 2026-12-02: 233.1285416999817USD
- 2026-12-03: 217.45103650588987USD
- 2026-12-04: 280.15024769073483USD
- 2026-12-05: 354.5778314154053USD
- 2026-12-06: 252.7227165119934USD
- 2026-12-07: 268.40023883697506USD
- 2026-12-08: 227.2535372731018USD
- 2026-12-09: 233.1285416999817USD
- 2026-12-10: 229.22269880447388USD
- 2026-12-11: 267.3810022810364USD
- 2026-12-12: 271.0726405293274USD
- 2026-12-13: 227.87024930923462USD
- 2026-12-14: 226.09278243576048USD
- 2026-12-15: 229.82858411819458USD
The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Fee for buffet breakfast: approximately PHP 2000 per person
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Room service
Tour desk
Dry cleaning
General
Room service
Restaurant
Non-smoking rooms
Hot tub/Jacuzzi
Massage
Spa & wellness centre
Kids club
Picnic area/Tables
Packed lunches
Breakfast in the room
Allergy-free room available
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Activities
Swimming pool
Garden
Beach (nearby)
Billiards
Playground
Child pool
Pool outdoor
Live music
Outdoor Furniture
Pool (Seasonal Outdoor)
Table Tennis
Terrace
Fitness Center (nearby)
Services
Tour desk
Dry cleaning
Housekeeping
Banquet facilities
Currency exchange
Safe-deposit box
ATM/Cash machine
Luggage storage
Designated smoking area
Express check-in/check-out
Self laundry
24-Hour Front Desk
Bingo
Concierge Services
Parking
Parking
Free parking
Parking Onsite
Internet
Free wi-fi