Hotel Frankfurt Messe

Clean room, helping staff

convenient to airport

Never again

I booked 3 nights the morn of my arrival (last minute booking). When I got to the hotel I was less than impressed by what lay in front of me. However, I still checked in. I made my way to a small, dated, musky room with black mould, water damage and a smell which would test the resolve of a seasoned silage farmer. There were hairs & stains on the bed. Similarly on the curtains. The noise from the railway lines out front was grating on my ears. It was the sort of room that I was half expecting Spiderman to come through the window and a landlord to bang loudly on the door demanding my overdue rent. I was less than impressed by the situation I found myself in. I quickly went online to see what other accom was available. I knew I couldn't stay here and returned to reception. I explained my situation, especially considering the black mould. I was offered another room - but there was no way I could stay in this hotel. I asked for a refund and was refused. I even offered to accept a refund for only 2 out of the 3 nights. I was told to take it up with @hotels.com. They have also refused to provide a refund as this decision lies with the hotel manager. This hotel wasn't cheap, as they were clearly capitalising on a large conference in town - so it was almost 4 times the normal rate - which they are entitled to do. However, it is of such a poor standard. Awaiting response from Hotel. My advice AVOID AVOID AVOID. hotels.com should remove from site

Close to Frankfurt West station