La Gema de La Caleta Grupo AC Gestion

I’m surprised this hotel is rated as highly as it is. The biggest issue was the complete lack of staff. There was no open door or manned reception when we arrived, and it took a long time ringing a Ring doorbell and repeatedly trying the phone number displayed outside before we could even get into the building. We didn’t see anyone at reception at any point during our stay. Check-in was entirely via a machine, which was made even more frustrating by the fact we had already been asked to submit all of our details electronically before arrival, only to have to enter everything again. It was also unclear exactly how we were supposed to check out, which added to the sense that there was very little time or guidance for guests. There was nobody readily available to ask basic questions about breakfast, facilities or the hotel in general, which made the whole experience feel very impersonal and much more like self-service accommodation than a hotel. The room itself was fine, but fairly unremarkable, and the breakfast offering was very limited. The main positive is the location, particularly being close to La Caleta beach, and it is reasonably well placed for exploring Cádiz. Overall, it wasn’t a terrible stay, but it definitely didn’t match the impression given by the high ratings.

The room was clean and the air conditioning was on when we checked in. The bed was comfortable. They had put out too few towels.

Breakfast staff was supper nice. But could use more stuff to watch for breakfast. Check in was bad. Machine asked for my passport. But I live here and I dont care my passport.

The room did not have a balcony as advertised. The hotel does not have any balconies. The area it is located in did not feel safe. I saw a lot of people who were drunk or on drugs. The pool on the rooftop is small but nice.

This hotel failed to send me the code to get into the hotel and I was left stranded outside, never able to check in, and they refused to refund my stay. Ridiculously unprofessional.