Paid for one night . Bath found cracked and sharp , towel rail found hanging off the wall. The room found NOT sound proof, with police going by all night . Multiple times in the night somone was attempting to gain access to our room. We planned to stay there for a week... The next morning i said about the issues , with a response that they are fully booked but they could swap someone into this room . My reply was absolutely not , the room should be taken out of service. We left and found another hotel . They then decided to take two more nights payment from my card without my consent as i selected (pay at hotel). When i contacted them , my reply was ,you can have half back as we couldn't rent the room out. Absolute disappointment not only from the hotel but from Expedia, would not recommended.
Paid for one night . Bath found cracked and sharp , towel rail found hanging off the wall. The room found NOT sound proof, with police going by all night . Multiple times in the night somone was attempting to gain access to our room. We planned to stay there for a week... The next morning i said about the issues , with a response that they are fully booked but they could swap someone into this room . My reply was absolutely not , the room should be taken out of service. We left and found another hotel . They then decided to take two more nights payment from my card without my consent as i selected (pay at hotel). When i contacted them , my reply was ,you can have half back as we couldn't rent the room out. Absolute disappointment not only from the hotel but from Expedia, would not recommended.