Is parking available at the hotel?

Yes, free self-parking is available on-site. However, parking is limited and height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available for a fee, served on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:00 AM to 11:00 AM.

Does the hotel allow pets?

Yes, pets are allowed with a fee of THB 500 per pet, per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 2:00 PM to 11:59 PM, and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features does the hotel offer?

The hotel features limited wheelchair accessibility, including some accessible public areas. Step-free entrances are available.

Where is the hotel located in relation to key attractions?

The hotel is located in Central Pattaya, within a 5-minute walk of Pattaya Beach Road and Tiffany's Show. It is also close to Art in Paradise (0.3 mi) and Terminal 21 Pattaya (0.5 mi).

Does the hotel have a swimming pool?

Yes, the hotel features 2 outdoor swimming pools, including a children's pool. The pools are available for guests to enjoy during operational hours.

What are the policies for children staying at the hotel?

Children 11 years old or younger can stay for free when occupying the parent or guardian's room using existing bedding.

Mercure Pattaya Ocean Resort - 4 Star Comfort

Average nightly price at Mercure Pattaya Ocean Resort by month, last 12 months (USD)
Month	Average price
January	$89
February	$88
March	$81
April	$78
May	$72
June	$71
July	$80
August	$80
September	$64
October	$72
November	$80
December	$100

What guests think

At Mercure Pattaya Ocean Resort, travellers praise the convenient location near the beach and Terminal 21, family-friendly pools and water park, and generally friendly staff, while noting dated rooms, inconsistent cleanliness, and frequent elevator delays or outages.

Many guests like the kid-focused facilities, though some say the pool water stays cold due to shade or limited sun exposure. Breakfast is commonly described as OK to good, with several asking for more variety; Wi-Fi quality and TV channel options are also reported as inconsistent. Overall, expect a convenient, family-oriented stay with solid value but aging infrastructure.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The standout feature is the kids water park and multiple pools, with an adult pool as well. Several reviews note very cold or shaded pool water and frequent elevator delays or outages; a small basic gym is also mentioned.

Related guest reviews

8

Knut

Jan 2, 2026

·

Stayed 5 nights

Ok breakfast. However, I would like to complain about lack of elevator capacity (seemed to be one constanly out of service out of only 2 + the service elevator that was pressed into use as guest elevator). Also, when using the (emergency) stairways the was rubbish and stuff in the stairs and partially blockage, some doors were blocked open - not good for emergency escape routes that is supposed to be protected from possible smoke and fire!!

6

Manoj

Dec 6, 2025

·

Stayed 5 nights

Pool water cold

8

WAHED

Nov 26, 2025

·

Stayed 4 nights

Kids water park

8

Sandy

Jul 10, 2024

·

Stayed 2 nights

Breakfast buffet was good. Pool was nice. Shower head and sink could use a bit of upgrade. Couldn't use the water park because it was being remodeled. Close to beach. Restaurants in walking distance. AC worked well.

8

Johan

Jan 26, 2025

·

Stayed 2 nights

Great hotel with kids not too great without kids. I would not like to check in her only with my wife. Too many kids in pool and breakfast. But this time we travel with our 1,5 year old kid so it was perfect. What is making my grade a little lower is due to very cold water in the pool and slightly outdated room with small damages.

2

Preecha

Oct 17, 2025

·

Stayed 7 nights

It smells horrible in the elevator lobby And in addition only having one elevator working for 16 floors and having to wait for it whem it stops at all floors is not a pleasant experience

8

Shaun

Nov 27, 2023

·

Stayed 7 nights

Great property with not a bad location it’s close to food, massages and shopping at terminal 21 and the marina. Close to the beach everything is easily walkable. If going for firework festival you can’t see fireworks from the balcony as the view is unsecured. Staff are great and the water park is fun but the pools are exceptionally cold so brace yourself! Overall property is in ok condition but is looking like it may start to need some love.

6

Nattnapong

Apr 27, 2025

·

Stayed 1 night

This hotel has quite a lot of dust on the sofas, which triggered my allergies. Overall, the service is good. However, at the pool on the 5th floor, I noticed damaged tiles and pool edges. The restroom on the 5th floor was not very clean. The guest room was okay, but the TV is not yet a smart TV.

8

Heiderose

Aug 13, 2025

·

Stayed 4 nights

Der Fahrstuhl war seit dem 18.7.25 defekt. Wir waren bis 18.8. dort. Das war wirklich ein Manko. So hat jede Fahrt erheblich länger gedauert. Aber sonst haben wir uns wirklich wohl gefühlt als Familie! 7/11 dicht bei, Einkaufsmöglichkeiten und Wäsche zu Fuss erreichbar, super Lage! Super Poolanlage, super Frühstück!

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6

Jonas

Jun 23, 2023

·

Stayed 2 nights

LOCATION: The hotel is well situated between Pattaya Beach Road (1st road) and 2nd road, which means good access to getting on and off of the “baht taxis” / “song teaws” that runs one way circular around said two roads. The hotel is also situated such that you are less exposed to the notorious Pattaya nightlife, yet have it within 5 minute reach should you want it(…) As such it makes it a good choice for families on a budget. For shopping, ‘Terminal 21’ mall is within 5 minutes walk, ‘Central Pattaya’ 5 minutes by baht bus. The beach itself is also 5 minutes walk, tops. FACILITIES: On that note, the hotel has a child friendly pool to play in (ground floor). For adults there is another pool on the 5th floor where also breakfast is served and the (very small) fitness center is located. Parking is provided in the building should you arrive by rental car. The hotel has two elevators and in my opinion could use two more to reduce ‘crowdiness’ (nobody wants to be in an elevator with ten other foreigners during/post Covid). ROOM: Rooms (I rented two) shows signs of aging, but not too bad. Beds are very comfortable. There is a small refrigerator. 40” TV on the wall. Water in shower could be warmer and have better pressure. A/C could be more quiet. WI-FI: This gets a category of its own! Connectivity is not seamless: I had to reconnect (my iPhone) every time I wanted to use the internet. Even when in my room. It goes without saying that I also had to reconnect every time I left th

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: multiple reports of hair, dust, moldy bathroom areas, and untidy public spaces, alongside reviews calling the property clean. Housekeeping thoroughness varies between stays.

Related guest reviews

6

Malgorzata

Apr 12, 2024

·

Stayed 13 nights

Super small rooms, cleanliness wasn’t great. Things like lampshades, leaks on the ceilings, dust everywhere. Daily cleaning mainly consisted of changing bed and hoovering/mopping. The kids waterpark was ok however the section for little kids had dips and steeps where water all of a sudden is deeper. I booked it thinking my almost 2 year old can have some fun while I watch him from the pool, turns out I had to hold his hand all the time to ensure he doesn't fall. Also there are two massive decorative stones in the toddler pool and it makes me wonder why was this put in a toddler pool, so easy to slip on the of the dips and fall on this. We ended up using that pool twice during 2 weeks. On the plus side location is really great. There is 7 11 just next door, very close to a lovely beach, loads of food nearby. It’s more of a quieter area with not as much nightlife as everywhere else which is great.

6

James

Nov 27, 2024

·

Stayed 1 night

The area around and throughout the main floor are well done, landscaped and well decorated. The floors are hot and the cleanliness of the rooms could be greatly improved. Again, if you want wash cloths look elsewhere. Also only a half shower door and a weird see through shower window on the opposite side with a blind for mildew to grow on.

8

Muhammad Abdur Rahman

Jul 3, 2023

·

Stayed 1 night

nice location and staff. small rooms for family. not very clean.

6

Kaj Ethan

Jan 29, 2025

·

Stayed 11 nights

Just ok hotel. It finds better hotels for the same price nearby. Reception area dirty and wasn't cleaned properly in a long time. Room cleaning works, and is as it should be! Nice staff at the breakfast restaurant, but food selection is just ok. Friendly guys helping with your luggage! Service at reception desk forgets at sometimes just smile and saying simple Hello can be a good start of any stay at yhe Mercury hotel... Swimming pool area in the 5th floor could be cleaned more often. Ok gym with all basics equipment you need for your training session 👍

6

Nattnapong

Apr 27, 2025

·

Stayed 1 night

This hotel has quite a lot of dust on the sofas, which triggered my allergies. Overall, the service is good. However, at the pool on the 5th floor, I noticed damaged tiles and pool edges. The restroom on the 5th floor was not very clean. The guest room was okay, but the TV is not yet a smart TV.

8

milena BILLI

Feb 26, 2026

·

Stayed 2 nights

Bathroom was not clean well! I have found beard and silks of previous guest inside my bathroom

6

Mustafa

Feb 10, 2024

·

Stayed 13 nights

Little more to clean in lifts and bathroom.

6

Cheuk Yin Jeffrey

Aug 5, 2025

·

Stayed 3 nights

The first room we’ve check in got an unpleasant smell, moldy tiles + curtain in the bathroom, the water unable to drain in a reasonable time, then we requested to change the room, same thing happened just that was less moldy. The only recommended point is the location of this hotel, easily get to Terminal 21 and pattaya beach.

4

Kamlesh

Oct 19, 2023

·

Stayed 4 nights

The rooms are very small for a deluxe room. Cleanliness was a bare minimum. Ants were crawling on the floor. The shower was just average. Wi-fi was very very poor in the rooms. etc

2

Sumit

May 3, 2024

·

Stayed 2 nights

Very un hygiene

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often small and dated, with some noise from corridors and limited privacy in certain ocean-view units. Wi-Fi reliability and TV options are inconsistent, though a few guests found rooms comfortable or spacious.

Related guest reviews

6

Marte

Oct 27, 2024

·

Stayed 3 nights

I book this for my family, 2 adults y 2 kids. I book it beccause a friend recomended it. I book for 4 and that was all. unfortunately I supposed that a room for 4 will be in the proper size... it was not, 2 small bed for 4 and barely space for beds and a desk. The hotel should not offer this type of room for 4 people... So, please check the size before booking. in my opinion, the location is the best the pool is ok but dissapointed for the price of tge hotel. the same, the water park.is too small and not worth to book it for that.

8

John

May 27, 2025

·

Stayed 4 nights

Hotel is getting dated. Might need a reno. Also, room is not sound proof.

6

Nhi

Feb 5, 2024

·

Stayed 3 nights

Wifi so slowing and lagging. Lobby smell not good and outside not look like in pictures.

10

tod

Mar 24, 2024

·

Stayed 1 night

Better English tv would be nice.

8

Minoru

Jul 30, 2024

·

Stayed 1 night

オーシャンビューの部屋を予約したが、海は前のホテルのわきに見える程度であり、また、前のホテルのプールと同じ高さで、プールの客から、部屋が丸見えであった。オーシャンビューなので、部屋の価格はそれなりに高いので、部屋の広さやサービスを総合的に考えるとコスパは良くない。エレベーターが2台しかなく、また、なぜかとても遅くて、使えない。

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6

Nattnapong

Apr 27, 2025

·

Stayed 1 night

This hotel has quite a lot of dust on the sofas, which triggered my allergies. Overall, the service is good. However, at the pool on the 5th floor, I noticed damaged tiles and pool edges. The restroom on the 5th floor was not very clean. The guest room was okay, but the TV is not yet a smart TV.

10

Adnan

Nov 10, 2025

·

Stayed 4 nights

The stay was wonderful and very comfortable, and the rooms were spacious.

4

Cheow C Bernard

Nov 5, 2025

·

Stayed 2 nights

The room looks old, the bed is gone case, the TV is blurry, the breakfast lack of selection, the AC whole night making noises…

8

Heather

Aug 20, 2023

·

Stayed 5 nights

Great location, helpful staff, breakfast was average, and not many english choices on the TV, but who's in Pattaya to watch TV??

6

Jonas

Jun 23, 2023

·

Stayed 2 nights

LOCATION: The hotel is well situated between Pattaya Beach Road (1st road) and 2nd road, which means good access to getting on and off of the “baht taxis” / “song teaws” that runs one way circular around said two roads. The hotel is also situated such that you are less exposed to the notorious Pattaya nightlife, yet have it within 5 minute reach should you want it(…) As such it makes it a good choice for families on a budget. For shopping, ‘Terminal 21’ mall is within 5 minutes walk, ‘Central Pattaya’ 5 minutes by baht bus. The beach itself is also 5 minutes walk, tops. FACILITIES: On that note, the hotel has a child friendly pool to play in (ground floor). For adults there is another pool on the 5th floor where also breakfast is served and the (very small) fitness center is located. Parking is provided in the building should you arrive by rental car. The hotel has two elevators and in my opinion could use two more to reduce ‘crowdiness’ (nobody wants to be in an elevator with ten other foreigners during/post Covid). ROOM: Rooms (I rented two) shows signs of aging, but not too bad. Beds are very comfortable. There is a small refrigerator. 40” TV on the wall. Water in shower could be warmer and have better pressure. A/C could be more quiet. WI-FI: This gets a category of its own! Connectivity is not seamless: I had to reconnect (my iPhone) every time I wanted to use the internet. Even when in my room. It goes without saying that I also had to reconnect every time I left th

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Service

Staff are frequently described as friendly and helpful, with gestures like birthday cakes and smooth early check-in. There are also reports of slow or unhelpful responses, occasional rudeness, and extra charges or delays at the pool bar or room service.

Related guest reviews

6

Sivathevi

Sep 5, 2025

·

Stayed 4 nights

the staff were a little rude, room service team keep staring at us, no greetings, i had order food at the pool bar and and didn't get it for more that 1hour, i had to ask them again and i was told they were busy, breakfast was OK, we ask for water at the pool bar and they sold use the room service water for 80 Thai bat, then they want the bottle back because they need to recycle, the water is 7 bth across at 7 eleven,

2

Eduardo

Sep 14, 2025

·

Stayed 2 nights

2 hours to have dinner with my kids. Terrible service, no clear explanation of the situation.

10

Wayne

Dec 8, 2025

·

Stayed 5 nights

Staff were excellent

10

HIDEAKI

Sep 23, 2025

·

Stayed 1 night

ホテルスタッフの対応が、素晴らしい。宿泊当日、誕生日でしたがホテルサイドからバースデーケーキが振舞いされました。海外旅行の旅先でバースデーケーキを食べるとは想像しておりませんでしたので、感激しました。

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4

SCOTT

Nov 4, 2025

·

Stayed 8 nights

Old property, needs updating! Pool staff very rude

10

HIDEAKI

Sep 26, 2025

·

Stayed 2 nights

ホテルからビーチまで近いし、ショッピングにも近い。ホテルスタッフは、皆さん笑顔で、丁寧かつ迅速な対応です。また、パタヤに宿泊する際は、このホテルを予約します。

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4

Sanomi

Sep 2, 2025

·

Stayed 2 nights

良かった点価格の割にプールの雰囲気がとても良いです。また同様に朝食もフレッシュジュースがあるなど工夫を感じました。ドアマンのSupojさんがとても親切だったことが特に心に残りました。ありがとうございます。悪かった点チェックアウトの際にフロントの男性に泥棒扱いされ非常に衝撃を受けました。「あなたは盗ったか？」と翻訳した画面を20分ほど見せられ詰問されました。ランドリーバックを盗んだか？という事らしいです。最終的に周囲のスタッフが助けてくれましたがあまりの出来事に動揺しました。 2部屋泊まりましたが高層階にも関わらずベランダドアの鍵が壊れて2部屋ともロックできませんでした。（フロントに伝えたら直してもらえましたが）ベランダにはテーブルと椅子があり子どもがいるので、命に関わります。プールやロビーなの雰囲気が良いのに、メルキュールと名乗って良いのか？疑問です。また私の部屋の前にオムツとトイレットペーパーのゴミが置かれていました。フロントに伝えたら「それは私は知らない」とだけ言われました。トラブルが起きる事を割り切れば、良いホテルです。Supojさんありがとう。あなたがいなければこのホテルに良い思い出ができなかった。

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10

P S

May 19, 2025

·

Stayed 3 nights

COMFORTABLE STAY AT THIS HOTEL WITHIN WALKING DISTANCE OF BEACH, SHOPPING MALL AND FOOT MASSAGE AREAS. NICE AND POLITE STAFF

10

Paul

May 1, 2024

·

Stayed 1 night

Exceptional service and early check in. The bar lady on duty on 30 April was pleasant and made very nice drinks and conversation.

4

nagasaka

Nov 17, 2025

·

ソープが空・チェックインに時間かかり過ぎ

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AI-generated summary based on recent guest reviews

Location

Very convenient: walkable to Pattaya Beach, Terminal 21, shops and eateries, with easy access to baht buses. Several guests also found the area quieter yet accessible for families.

Related guest reviews

8

Carlton Jude

Jun 18, 2024

·

Stayed 6 nights

Very central location, close to shops beach and transport.

6

Malgorzata

Apr 12, 2024

·

Stayed 13 nights

Super small rooms, cleanliness wasn’t great. Things like lampshades, leaks on the ceilings, dust everywhere. Daily cleaning mainly consisted of changing bed and hoovering/mopping. The kids waterpark was ok however the section for little kids had dips and steeps where water all of a sudden is deeper. I booked it thinking my almost 2 year old can have some fun while I watch him from the pool, turns out I had to hold his hand all the time to ensure he doesn't fall. Also there are two massive decorative stones in the toddler pool and it makes me wonder why was this put in a toddler pool, so easy to slip on the of the dips and fall on this. We ended up using that pool twice during 2 weeks. On the plus side location is really great. There is 7 11 just next door, very close to a lovely beach, loads of food nearby. It’s more of a quieter area with not as much nightlife as everywhere else which is great.

10

Alicia

Feb 1, 2025

·

Stayed 4 nights

Room was clean, property is in a great location can walk to most things around. Staff was friendly and pool was clean and fun.

10

Tanvir

Apr 22, 2025

·

Stayed 7 nights

Safe, quiet and walking distance to beach, market and walking street

10

Girish

Feb 13, 2025

·

Stayed 3 nights

Great property in the hotel corridor and nice ocean view with balcony. Transport to places via grab or bart bus is easy. 7/11 right across is useful for am coffee and anything you need

10

HIDEAKI

Sep 26, 2025

·

Stayed 2 nights

ホテルからビーチまで近いし、ショッピングにも近い。ホテルスタッフは、皆さん笑顔で、丁寧かつ迅速な対応です。また、パタヤに宿泊する際は、このホテルを予約します。

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10

P S

May 19, 2025

·

Stayed 3 nights

COMFORTABLE STAY AT THIS HOTEL WITHIN WALKING DISTANCE OF BEACH, SHOPPING MALL AND FOOT MASSAGE AREAS. NICE AND POLITE STAFF

8

Kenth

Feb 24, 2025

·

Stayed 4 nights

Väldigt trevligt hotel i bra läge nära strand och restauranger. Bra frukost och bra rum. Enda negativa är att polerna ligger i skugga stööre delen av dagen.

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6

Jonas

Jun 23, 2023

·

Stayed 2 nights

LOCATION: The hotel is well situated between Pattaya Beach Road (1st road) and 2nd road, which means good access to getting on and off of the “baht taxis” / “song teaws” that runs one way circular around said two roads. The hotel is also situated such that you are less exposed to the notorious Pattaya nightlife, yet have it within 5 minute reach should you want it(…) As such it makes it a good choice for families on a budget. For shopping, ‘Terminal 21’ mall is within 5 minutes walk, ‘Central Pattaya’ 5 minutes by baht bus. The beach itself is also 5 minutes walk, tops. FACILITIES: On that note, the hotel has a child friendly pool to play in (ground floor). For adults there is another pool on the 5th floor where also breakfast is served and the (very small) fitness center is located. Parking is provided in the building should you arrive by rental car. The hotel has two elevators and in my opinion could use two more to reduce ‘crowdiness’ (nobody wants to be in an elevator with ten other foreigners during/post Covid). ROOM: Rooms (I rented two) shows signs of aging, but not too bad. Beds are very comfortable. There is a small refrigerator. 40” TV on the wall. Water in shower could be warmer and have better pressure. A/C could be more quiet. WI-FI: This gets a category of its own! Connectivity is not seamless: I had to reconnect (my iPhone) every time I wanted to use the internet. Even when in my room. It goes without saying that I also had to reconnect every time I left th

8

Jarunee

Jun 17, 2024

·

Stayed 2 nights

Very good location. Close to the beach n terminal 21 all you need just here n 2 pool. Breakfast need to be better like more europian please…

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Dining

Breakfast is generally decent to very good, though some want more variety or Western choices. A few reviews mention slow service or extra charges at the restaurant or bar, and an isolated poor dinner.

Related guest reviews

10

Bharat

Mar 18, 2025

·

Stayed 1 night

Great buffet breakfast

8

Knut

Jan 2, 2026

·

Stayed 5 nights

Ok breakfast. However, I would like to complain about lack of elevator capacity (seemed to be one constanly out of service out of only 2 + the service elevator that was pressed into use as guest elevator). Also, when using the (emergency) stairways the was rubbish and stuff in the stairs and partially blockage, some doors were blocked open - not good for emergency escape routes that is supposed to be protected from possible smoke and fire!!

2

Eduardo

Sep 14, 2025

·

Stayed 2 nights

2 hours to have dinner with my kids. Terrible service, no clear explanation of the situation.

8

Sabrina

Feb 7, 2026

·

Stayed 1 night

Room is nice, and pool too. Breakfast could be better.

10

Andrew

Nov 16, 2024

·

Breakfast was the best buffet and so much varieties every think hot and delicious servings of fresh fruits and hot drinks

10

Derek

Dec 8, 2024

·

Stayed 1 night

Amazing place, amazing breakfast, amazing service. Worth every penny.

8

Heather

Aug 20, 2023

·

Stayed 5 nights

Great location, helpful staff, breakfast was average, and not many english choices on the TV, but who's in Pattaya to watch TV??

10

Sudarshan Reddy

Sep 3, 2024

·

Stayed 3 nights

Only service to room not good anything we ask room service they charge 50 baht even empty plates spoons and ice cubes every time they charge It’s only bad in this hotel

8

Jarunee

Jun 17, 2024

·

Stayed 2 nights

Very good location. Close to the beach n terminal 21 all you need just here n 2 pool. Breakfast need to be better like more europian please…

6

Frode

Jan 18, 2025

·

Stayed 14 nights

Hotel is avarage standard, Shower did not work any good, the water pressure was so low that it tok for to take a shower. There was also a BIG unsecure situation with elevators. One situation the elevator droped down 4 stores with people inside. Scary situation. Dinning at the restaurant was a really bad experience. I order rosted salmon and i can't understand how it is possible to destroy fish like they did in that kitchen. It seems to me it was a frozen fish they put in micro and 1 min on the grill. The fish was so dry that it was not possible to eat. It was also expencive.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7 $98
8 $66	9 $60	10 $59	11 $59	12 $58	13 $63	14 $70
15 $66	16 $67	17 $65	18 $60	19 $60	20 $78	21 $79
22 $63	23 $59	24 $64	25 $60	26 $60	27 $143	28 $149
29 $65	30 $63

Su	Mo	Tu	We	Th	Fr	Sa
		1 $70	2 $70	3 $70	4 $82	5 $95
6 $75	7 $75	8 $72	9 $75	10 $95	11 $208	12 $224
13 $244	14 $75	15 $71	16 $75	17 $75	18 $87	19 $87
20 $75	21 $75	22 $75	23 $71	24 $75	25 $78	26 $104
27 $87	28 $100	29 $96	30 $112	31 $172

Mercure Pattaya Ocean Resort

Prices for Mercure Pattaya Ocean Resort

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Ocean View

Superior Twin Room, 2 Twin Beds

Deluxe Twin Room, 2 Twin Beds, Ocean View

Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed

Deluxe Room, 1 King Bed, Ocean View

Family Suite, Multiple Beds

Guest reviews of Mercure Pattaya Ocean Resort

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

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FAQs about Mercure Pattaya Ocean Resort

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