AC Hotel by Marriott Monterrey Valle

This was my seventh time staying at this hotel, and unfortunately things continue to get worse with each visit. I truly love the location, which makes it easy to walk to several excellent restaurants and amenities in the area. However, the operational issues have reached a point where I can no longer overlook them. The internet service is by far one of the worst I have encountered in my global business travels. For context, I travel extensively for work. The hotel lacks proper in-house IT support, and guests are redirected to a third-party provider whose attitude is consistently condescending and unhelpful. After eight days, the connection still felt like something out of the AOL dial-up era. Housekeeping is simply unacceptable. Rooms are not properly cleaned. I documented and reported this multiple times — the same stains remained, the same papers stayed on the floor, and dust was visible throughout the room. Hot water is another recurring problem. This has happened during my last three stays. Each time the response is the same: “We will send a technician.” Yet the issue persists — the shower alternates between scalding hot and cold with no stability. Finally, the towels and sheets are in deplorable condition. The towels feel comparable to a low-budget roadside motel, and the sheets are clearly worn and overdue for replacement. To be fair, the staff is very good at apologizing — but unfortunately, nothing ever gets resolved. This was my last stay here. Not worth the aggravat

Room was OK, very basic; towels were super old. Elevator to the lobby was not working. Price high for what it offer; I’m guessing is because of the convenience of location.

Everything was great

Personal amable

Breakfast not too good Ac great Staff Very Nice and Profesional