Rotorua Citizens Club
From
$76
/ night
Select dates to see prices and availability
From
$76
/ night
About this property
Make use of convenient amenities, which include complimentary wireless internet access and a banquet hall.
Amenities
Make use of convenient amenities, which include complimentary wireless internet access and a banquet hall.
Business amenities
Featured amenities include laundry facilities, ATM/banking services, and an elevator. Free self parking is available onsite.
Dining
At Rotorua Citizens Club, enjoy a satisfying meal at the restaurant. Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge.
Rooms
Make yourself at home in one of the 15 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include coffee/tea makers, and housekeeping is provided daily.
Location
With a stay at Rotorua Citizens Club in Rotorua (Inner City), you'll be within a 15-minute walk of Polynesian Spa and Eat Street. This hotel is 0.2 mi (0.3 km) from Kuirau Park and 0.3 mi (0.4 km) from Matariki Hangi & Maori Cultural Performance.
What's nearby
Eat Street(0.1 miles)
Kuirau Park(0.2 miles)
Rotorua Night Market(0.2 miles)
Rotorua i-SITE Visitor Centre(0.2 miles)
Sir Howard Morrison Performing Arts Centre(0.3 miles)
Matariki Hangi & Maori Cultural Performance(0.3 miles)
Government Gardens(0.3 miles)
Lakes Performing Arts Centre(0.3 miles)
Tamaki Maori Village(0.5 miles)
Rotorua Hospital(0.5 miles)
Rotorua Arts Village(0.5 miles)
Rotorua Central Mall(0.5 miles)
Tama-te-Kapua Meeting House(0.5 miles)
St. Faith's Anglican Church(0.6 miles)
Rotorua Energy Events Centre(0.6 miles)
The preferred airport for Rotorua Citizens Club is Rotorua (ROT-Rotorua Regional)(5.9 miles)
Parking
Restaurant
Non-Smoking Rooms
Business Center
Housekeeping
Banquet Facilities
Location
1146 Rangiuru Street, Inner City, Rotorua, New Zealand
Eat Street (0.1 miles)
Kuirau Park (0.2 miles)
Rotorua Night Market (0.2 miles)
Rotorua i-SITE Visitor Centre (0.2 miles)
Sir Howard Morrison Performing Arts Centre (0.3 miles)
Matariki Hangi & Maori Cultural Performance (0.3 miles)
Room options
1
Classic Quadruple Room, Multiple Beds
Room details
4× Twin Beds
Sleeps 4
HeatingWi-Fi (Free)Refrigerator
1
Basic Twin Room, 2 Twin Beds
Room details
2 Twin Beds
Sleeps 2
HeatingWi-Fi (Free)Shared Bathroom
1
Classic Room, 2 Queen Beds
Room details
2 Queen Beds
Sleeps 4
HeatingWi-Fi (Free)Refrigerator
1
Classic Room, 1 Double Bed
Room details
1 Full Bed
Sleeps 2
HeatingWi-Fi (Free)Refrigerator
1
Classic Room, 1 King Bed
Room details
1 King Bed
Sleeps 2
HeatingWi-Fi (Free)Refrigerator
1
Basic Room, 1 Twin Bed
Room details
1 Twin Bed
HeatingWi-Fi (Free)Refrigerator
1
Classic Room, 1 King Bed, Mobility Accessible
Room details
1 King Bed
Sleeps 2
HeatingWi-Fi (Free)Refrigerator
Guest reviews of Rotorua Citizens Club
8.5
Fabulous
Based on 588 verified reviews
Who stays here?
Business
5%
Couple
41%
Family
33%
Group
10%
Solo
8%
What guests think
AI-generated summary based on recent guest reviews
At Rotorua Citizens Club, travellers praise the very central location and value, noting easy walks to Eat Street, buses, parks and the lake, with free on site parking and a downstairs social club offering a bar and entertainment.
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What guests think
At Rotorua Citizens Club, travellers praise the very central location and value, noting easy walks to Eat Street, buses, parks and the lake, with free on site parking and a downstairs social club offering a bar and entertainment.
Rooms are basic and dated, and several mention no air conditioning, weak or broken fans, street or live music noise, and temperature control issues. Cleanliness feedback is mixed, ranging from clean, tidy spaces to dust, odors, stained linens and occasional missed housekeeping. Staff are often friendly and welcoming, but reception hours and access can be confusing or limited, causing difficult late check ins or no response. Expect a simple, central stay with lively club vibes and trade offs in comfort and polish.
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AI-generated summary based on recent guest reviews
Facilities
On site social club with bar, restaurant and live music; free on site parking. Entertainment can be heard upstairs, and breakfast is not consistently available.
Related guest reviews
10
S
Jan 5, 2025
·
Stayed 2 nights
Quiet. Good security. Very good restaurant
Quiet. Good security. Very good restaurant
10
Maureen
Nov 11, 2024
·
Stayed 1 night
Greeted by the lovely Zita! She showed us around & how to get in & out of our room. So handy to Eat Street & Sir Howard Morrison Entertainment Ctr, parking a breeze & free! Lovely wairua at this place, we will be back one day. Good price, no frills, clean & tidy.. it was perfect for us! Thank you M & M from Ruakaka Northland
Greeted by the lovely Zita! She showed us around & how to get in & out of our room. So handy to Eat Street & Sir Howard Morrison Entertainment Ctr, parking a breeze & free! Lovely wairua at this place, we will be back one day. Good price, no frills, clean & tidy.. it was perfect for us! Thank you M & M from Ruakaka Northland
10
Vineet
Jan 11, 2026
·
Stayed 1 night
Good Location. Fre Parking. Lots of Dining Options.
Good Location. Fre Parking. Lots of Dining Options.
6
M
Mar 28, 2025
·
Stayed 1 night
It was fine , value for money , Ground floor Pub was nice with live music that was the highlight , staff is friendly
It was fine , value for money , Ground floor Pub was nice with live music that was the highlight , staff is friendly
8
Joshua
Jan 20, 2024
·
Stayed 2 nights
This place was very well located and everyone was very nice. We didn't know that a "Citizens Club" is like a VFW in the US, so it was a funny surprise being the only under 55 at the bar/restaurant area. The free parking and wifi were solid. The room had every basic you'd need, I think the only thing was not having aircon was a little warmer in summer, but they did supply a fan which was nice.
This place was very well located and everyone was very nice. We didn't know that a "Citizens Club" is like a VFW in the US, so it was a funny surprise being the only under 55 at the bar/restaurant area. The free parking and wifi were solid. The room had every basic you'd need, I think the only thing was not having aircon was a little warmer in summer, but they did supply a fan which was nice.
8
Leo
Dec 5, 2024
·
Stayed 2 nights
Hotel liegt über einem Club mit Livemusik die man sehr gut hört, also mitmachen- einfach toll. Nette Leute gute Gastronomie, einfach Klasse.
Hotel liegt über einem Club mit Livemusik die man sehr gut hört, also mitmachen- einfach toll. Nette Leute gute Gastronomie, einfach Klasse.
4
Jeffrey
Apr 28, 2024
·
Stayed 1 night
The room they put is in was directly over the bar area downstairs. They failed to mention upon check in that they would be having a live band donlwnstairs playing until midnight. The stage was directly beneath our room so absolutely no sleep was had until after midnight.
The room they put is in was directly over the bar area downstairs. They failed to mention upon check in that they would be having a live band donlwnstairs playing until midnight. The stage was directly beneath our room so absolutely no sleep was had until after midnight.
8
Allison
Apr 25, 2022
·
Stayed 3 nights
I thought this was good value for the price. It's easy walking distance to Eat Street and other amenities in the center. Visitors have the option to use club facilities or not. The shower in the room was modern. I had trouble accessing the free WIFI, but not sure of the cause. Room had SKY TV which increased viewing options. We appreciated the free on-site parking. Good security was provided to the rooms.
I thought this was good value for the price. It's easy walking distance to Eat Street and other amenities in the center. Visitors have the option to use club facilities or not. The shower in the room was modern. I had trouble accessing the free WIFI, but not sure of the cause. Room had SKY TV which increased viewing options. We appreciated the free on-site parking. Good security was provided to the rooms.
10
Tanea
Jan 28, 2024
·
Stayed 1 night
I just love the convenience of when your hungry can walk down to the club restaurant and have a kai have a few drinks at the bar if you want. The location of in the middle of town. how clean, safe access in and out of the upstairs to our rooms. all the necessities you need for a night or two. This is our go to place when staying in Rotas
I just love the convenience of when your hungry can walk down to the club restaurant and have a kai have a few drinks at the bar if you want. The location of in the middle of town. how clean, safe access in and out of the upstairs to our rooms. all the necessities you need for a night or two. This is our go to place when staying in Rotas
8
Scot
Mar 10, 2024
·
Stayed 2 nights
There was no breakfasts available unless they have big booking as limited kitchen staff.
There was no breakfasts available unless they have big booking as limited kitchen staff.
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AI-generated summary based on recent guest reviews
Cleanliness
Reviews split between clean, tidy rooms and reports of dust, odors, stained or unclean linens, and missed or careless housekeeping.
Related guest reviews
4
Veronica
Dec 30, 2023
·
Stayed 2 nights
Untidy,smelly from downstairs going to 2nd floor, dusty room
Untidy,smelly from downstairs going to 2nd floor, dusty room
10
Thomas
Nov 19, 2023
·
Stayed 2 nights
Real liked that everything was clean and tidy the staff went the xtra mile with everything that they could do for us would have liked a microwave in the room cos although we ate all our meals except for breakfast the doggy bags we ended up with after our meals and took up to our rooms were eaten cold for breakfast as there was no oven or microwave iwe feel that having a microwave in the rooms would not take away the use of the dining room meals as they are good value for money and serve the most excellent meals there and their variety of meals on their menus was huge and reasonably priced not too mention the service from the chef and his assistants which was absolutely brilliant will continue going to and staying there when we are in Rotorua best place,ever
Real liked that everything was clean and tidy the staff went the xtra mile with everything that they could do for us would have liked a microwave in the room cos although we ate all our meals except for breakfast the doggy bags we ended up with after our meals and took up to our rooms were eaten cold for breakfast as there was no oven or microwave iwe feel that having a microwave in the rooms would not take away the use of the dining room meals as they are good value for money and serve the most excellent meals there and their variety of meals on their menus was huge and reasonably priced not too mention the service from the chef and his assistants which was absolutely brilliant will continue going to and staying there when we are in Rotorua best place,ever
6
Amanda
Jan 26, 2025
·
Stayed 2 nights
It was extremely central to all shops, bars restaurants, the building seems very tired. We had a disabled double room which meant we had a wet room style shower - v good. Bedding-sheets very white and clean , but the quilt was full of stains and looked very old -did not use. The room very dated. Not sure how price compares to other accommodation so maybe it’s cheap to stay
It was extremely central to all shops, bars restaurants, the building seems very tired. We had a disabled double room which meant we had a wet room style shower - v good. Bedding-sheets very white and clean , but the quilt was full of stains and looked very old -did not use. The room very dated. Not sure how price compares to other accommodation so maybe it’s cheap to stay
8
Stevie
Apr 27, 2025
·
Stayed 2 nights
Love how close to eat street they were. Can smell the street from here. Convenient for our needs. Comfy clean bedding
Love how close to eat street they were. Can smell the street from here. Convenient for our needs. Comfy clean bedding
10
Rahera
Nov 12, 2023
·
Stayed 2 nights
It was clean, beds were soft and comfortable, shower was a little on the down side, as you had to play with the tap to make the water flow.
It was clean, beds were soft and comfortable, shower was a little on the down side, as you had to play with the tap to make the water flow.
6
Anthony
Jan 15, 2024
·
Stayed 2 nights
The rooms are above a social club that caters for the older generation. The club had snooker tables, restaurant and a bar. The karaoke night was a blast. The club is located close the centre of town and the main attractions. The check in was down by Tina who appeared to look after the check in and run the bar. She was friendly and helpful. The room and shower room were not clean. Above head height there was dust and the shower room extractor vent was in need of a deep clean.
The rooms are above a social club that caters for the older generation. The club had snooker tables, restaurant and a bar. The karaoke night was a blast. The club is located close the centre of town and the main attractions. The check in was down by Tina who appeared to look after the check in and run the bar. She was friendly and helpful. The room and shower room were not clean. Above head height there was dust and the shower room extractor vent was in need of a deep clean.
8
Elina
Feb 22, 2025
·
Stayed 2 nights
The accommodation is basic but clean and in a great central location in Rotorua. At the time I was staying there, there did not seem to be many guests, so it was also very calm.
The accommodation is basic but clean and in a great central location in Rotorua. At the time I was staying there, there did not seem to be many guests, so it was also very calm.
2
Christine
Mar 4, 2024
·
Stayed 4 nights
This accommodation is advertised as a 'club', however it is not like any club in Australia but more of a pub. How it managed to get an 8/10 rating I have no idea. The entry is located around the back, reception was unmanned, check-in was via pressing a button and waiting for bar staff to let you through locked doors that open onto pool table area with many men staring as you enter. The worst aspect was the smell and the carpet that you stick to. Fortunately I requested to view the room prior to check-in. It was not for me. I couldn't see myself putting up with the smell for four nights. The rooms are so dated that all the cleaning in the world wouldn't make a difference. Whilst searching on my phone for alternative accommodation I was abused by reception staff and 'told' that I had to stay or be financially penalised. So patronising to a potential guest (62 yr old woman). If you want cheap this is it.
This accommodation is advertised as a 'club', however it is not like any club in Australia but more of a pub. How it managed to get an 8/10 rating I have no idea. The entry is located around the back, reception was unmanned, check-in was via pressing a button and waiting for bar staff to let you through locked doors that open onto pool table area with many men staring as you enter. The worst aspect was the smell and the carpet that you stick to. Fortunately I requested to view the room prior to check-in. It was not for me. I couldn't see myself putting up with the smell for four nights. The rooms are so dated that all the cleaning in the world wouldn't make a difference. Whilst searching on my phone for alternative accommodation I was abused by reception staff and 'told' that I had to stay or be financially penalised. So patronising to a potential guest (62 yr old woman). If you want cheap this is it.
4
Tracy
Feb 5, 2024
·
Stayed 2 nights
Unfortunately the place was EXTREMELY outdated and not clean
Unfortunately the place was EXTREMELY outdated and not clean
4
Kayla
Jan 21, 2024
·
Stayed 2 nights
Basic accommodation. Shower wasn't cleaned from previous stayers and overall was not as clean as I would expect. When room service came after the first night they left the room door wide open with all our belongings inside. We were out the whole day so not pleased when we got back to see that.
Basic accommodation. Shower wasn't cleaned from previous stayers and overall was not as clean as I would expect. When room service came after the first night they left the room door wide open with all our belongings inside. We were out the whole day so not pleased when we got back to see that.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are basic and dated; several mention small size, very soft beds, malfunctioning TVs, fridges or ceiling fans, and no air conditioning. Noise from the club or nearby road and temperature extremes recur, and Wi Fi reliability varies.
Related guest reviews
6
Casey
Feb 18, 2024
·
Stayed 2 nights
It's fine for a home base while you're exploring Rotorua. The fans in the rooms provide next to zero airflow and there's no AC, so your only option is to leave the windows open. Unfortunately, it's right next to the main road so you'll hear yelling, driving, etc right below your window. Also there's a street lamp right outside the room we had so it was either no air flow or light sounds bugs in the room and a slightly cooler room. It sounds worse than it is but for the price we were happy with it overall.
It's fine for a home base while you're exploring Rotorua. The fans in the rooms provide next to zero airflow and there's no AC, so your only option is to leave the windows open. Unfortunately, it's right next to the main road so you'll hear yelling, driving, etc right below your window. Also there's a street lamp right outside the room we had so it was either no air flow or light sounds bugs in the room and a slightly cooler room. It sounds worse than it is but for the price we were happy with it overall.
8
Kathryn
Feb 16, 2026
·
Stayed 3 nights
I found the staff to be extremely friendly and helpful. The hotel is in a great location, very central to everything in Rotorua (restaurants, nationwide bus stop, etc). The furnishings are a bit dated which gives the interior a slightly tired feel but the facilities are clean and well cared for. The internet speed impressed me and I was able to work remotely, including uploading/downloading large files.
I found the staff to be extremely friendly and helpful. The hotel is in a great location, very central to everything in Rotorua (restaurants, nationwide bus stop, etc). The furnishings are a bit dated which gives the interior a slightly tired feel but the facilities are clean and well cared for. The internet speed impressed me and I was able to work remotely, including uploading/downloading large files.
8
Yi Hsien
Jul 17, 2022
·
Stayed 1 night
Basic room with fridge available. Room is a bit outdated but clean. The room was a bit small and the bed was quite soft. Otherwise good place to stay for the night. Good price for the stay.
Basic room with fridge available. Room is a bit outdated but clean. The room was a bit small and the bed was quite soft. Otherwise good place to stay for the night. Good price for the stay.
6
Mariana
Jul 20, 2025
·
Stayed 1 night
The room was ok for our purpose of somewhere to sleep although the price for it i believe is a little high. The room was very cold and it took a few hours to warm it up with the little heater that is available.
The room was ok for our purpose of somewhere to sleep although the price for it i believe is a little high. The room was very cold and it took a few hours to warm it up with the little heater that is available.
4
Ani
Feb 3, 2024
·
Stayed 1 night
My TV wasn't working but apart from that it's a great resort
My TV wasn't working but apart from that it's a great resort
4
Jeffrey
Apr 28, 2024
·
Stayed 1 night
The room they put is in was directly over the bar area downstairs. They failed to mention upon check in that they would be having a live band donlwnstairs playing until midnight. The stage was directly beneath our room so absolutely no sleep was had until after midnight.
The room they put is in was directly over the bar area downstairs. They failed to mention upon check in that they would be having a live band donlwnstairs playing until midnight. The stage was directly beneath our room so absolutely no sleep was had until after midnight.
8
Mark
Dec 2, 2024
·
Stayed 5 nights
Ceiling fan doesn’t work so will be hot in the summer
Ceiling fan doesn’t work so will be hot in the summer
10
Barbara
May 8, 2025
·
Stayed 2 nights
It’s great location But noisy at night
It’s great location But noisy at night
2
Lance
Oct 29, 2024
·
Stayed 2 nights
Its very hot and the Fan is very slow
Its very hot and the Fan is very slow
6
Allan
Feb 13, 2025
·
Stayed 3 nights
We only had one problem and that was the heat, there was no air conditioning. Two fans in a room of seven and one of the fans was broken and wouldn't stand on its own. Everyone had to sleep on top of the blankets.
We only had one problem and that was the heat, there was no air conditioning. Two fans in a room of seven and one of the fans was broken and wouldn't stand on its own. Everyone had to sleep on top of the blankets.
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AI-generated summary based on recent guest reviews
Service
Many guests highlight friendly, welcoming staff and helpful check ins, but reception is sometimes unmanned and access hours can be confusing or limited. Several reports cite difficulty checking in, poor communication, or brusque interactions.
Related guest reviews
10
Rahera
Jan 22, 2024
·
Stayed 2 nights
Very friendly staff, all amenities close
Very friendly staff, all amenities close
8
Kathryn
Feb 16, 2026
·
Stayed 3 nights
I found the staff to be extremely friendly and helpful. The hotel is in a great location, very central to everything in Rotorua (restaurants, nationwide bus stop, etc). The furnishings are a bit dated which gives the interior a slightly tired feel but the facilities are clean and well cared for. The internet speed impressed me and I was able to work remotely, including uploading/downloading large files.
I found the staff to be extremely friendly and helpful. The hotel is in a great location, very central to everything in Rotorua (restaurants, nationwide bus stop, etc). The furnishings are a bit dated which gives the interior a slightly tired feel but the facilities are clean and well cared for. The internet speed impressed me and I was able to work remotely, including uploading/downloading large files.
10
Maureen
Nov 11, 2024
·
Stayed 1 night
Greeted by the lovely Zita! She showed us around & how to get in & out of our room. So handy to Eat Street & Sir Howard Morrison Entertainment Ctr, parking a breeze & free! Lovely wairua at this place, we will be back one day. Good price, no frills, clean & tidy.. it was perfect for us! Thank you M & M from Ruakaka Northland
Greeted by the lovely Zita! She showed us around & how to get in & out of our room. So handy to Eat Street & Sir Howard Morrison Entertainment Ctr, parking a breeze & free! Lovely wairua at this place, we will be back one day. Good price, no frills, clean & tidy.. it was perfect for us! Thank you M & M from Ruakaka Northland
8
Donald
Mar 20, 2025
·
Stayed 1 night
It was unfortunate that the access to the accommodation on the Sunday evening on which we were arriving was to shut at 7:30pm- fortunately someone phoned us to advise of this! On the following Friday evening the music entertainment kept us awake until 11.15p.m. Apart from the above we were quite happy with the accommodation.
It was unfortunate that the access to the accommodation on the Sunday evening on which we were arriving was to shut at 7:30pm- fortunately someone phoned us to advise of this! On the following Friday evening the music entertainment kept us awake until 11.15p.m. Apart from the above we were quite happy with the accommodation.
2
Susan
Feb 28, 2024
·
Terrible experience couldn’t even check in. Messaged our arrival time of 6pm. When arrived called the number on the door multiple times and had Expedia call. No one answered. Finally had to rent an Airbnb last minute. Still haven’t received my money back. No communication on check in or that the building is closed on Monday when I messaged about check in. Expedia is no help and despite also calling said they wouldn’t give me my money back. Didn’t see the inside but looked pretty crappy from the outside. If want to be stranded with no cell service in the rain trying to figure out a new place to stay can try on here. Otherwise would definitely avoid.
Terrible experience couldn’t even check in. Messaged our arrival time of 6pm. When arrived called the number on the door multiple times and had Expedia call. No one answered. Finally had to rent an Airbnb last minute. Still haven’t received my money back. No communication on check in or that the building is closed on Monday when I messaged about check in. Expedia is no help and despite also calling said they wouldn’t give me my money back. Didn’t see the inside but looked pretty crappy from the outside. If want to be stranded with no cell service in the rain trying to figure out a new place to stay can try on here. Otherwise would definitely avoid.
6
Martin
Nov 11, 2025
·
Stayed 1 night
I had to leave 8am and no one at the front counter to take my key. Very hard to access my room from front door
I had to leave 8am and no one at the front counter to take my key. Very hard to access my room from front door
2
Christine
Mar 4, 2024
·
Stayed 4 nights
This accommodation is advertised as a 'club', however it is not like any club in Australia but more of a pub. How it managed to get an 8/10 rating I have no idea. The entry is located around the back, reception was unmanned, check-in was via pressing a button and waiting for bar staff to let you through locked doors that open onto pool table area with many men staring as you enter. The worst aspect was the smell and the carpet that you stick to. Fortunately I requested to view the room prior to check-in. It was not for me. I couldn't see myself putting up with the smell for four nights. The rooms are so dated that all the cleaning in the world wouldn't make a difference. Whilst searching on my phone for alternative accommodation I was abused by reception staff and 'told' that I had to stay or be financially penalised. So patronising to a potential guest (62 yr old woman). If you want cheap this is it.
This accommodation is advertised as a 'club', however it is not like any club in Australia but more of a pub. How it managed to get an 8/10 rating I have no idea. The entry is located around the back, reception was unmanned, check-in was via pressing a button and waiting for bar staff to let you through locked doors that open onto pool table area with many men staring as you enter. The worst aspect was the smell and the carpet that you stick to. Fortunately I requested to view the room prior to check-in. It was not for me. I couldn't see myself putting up with the smell for four nights. The rooms are so dated that all the cleaning in the world wouldn't make a difference. Whilst searching on my phone for alternative accommodation I was abused by reception staff and 'told' that I had to stay or be financially penalised. So patronising to a potential guest (62 yr old woman). If you want cheap this is it.
8
Anne
Mar 14, 2024
·
Stayed 4 nights
Check in good. Got a hand with my bags as room upstairs. Room tidy.
Check in good. Got a hand with my bags as room upstairs. Room tidy.
6
Carolyn
Mar 30, 2025
·
Stayed 1 night
We checked in and were delighted with the welcome and the show around. We were told of all the things available with our room and where to park and shown the entry and swipe and keys explained. We went our for a walk around Rotorua and enjoyed the closeness of everything we needed. Autumn colours out and looking very pretty. Nice and clean where we walked. Headed back to our room and had a rest and decided to have an early shower. Alas no towels. Went to the office at 8.30 and no staff around so no towels. It was the only thing we could fault. So my suggestion is check for towels before you head out. Thoroughly enjoyed our time in Rotorua and your club. Thank you
We checked in and were delighted with the welcome and the show around. We were told of all the things available with our room and where to park and shown the entry and swipe and keys explained. We went our for a walk around Rotorua and enjoyed the closeness of everything we needed. Autumn colours out and looking very pretty. Nice and clean where we walked. Headed back to our room and had a rest and decided to have an early shower. Alas no towels. Went to the office at 8.30 and no staff around so no towels. It was the only thing we could fault. So my suggestion is check for towels before you head out. Thoroughly enjoyed our time in Rotorua and your club. Thank you
2
Anita
Feb 19, 2024
·
Stayed 1 night
Rude lady said there is no one working
Rude lady said there is no one working
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AI-generated summary based on recent guest reviews
Location
Consistently praised central location near Eat Street, buses, shops, parks, the lake and venues; easy walking to attractions. Free parking supports convenient access.
Related guest reviews
10
Thomas
Mar 21, 2025
·
Stayed 1 night
Super convenient to restaurants, shopping, and parks. Able to go out for runs and walks with the kids. Great price for a great location!
Super convenient to restaurants, shopping, and parks. Able to go out for runs and walks with the kids. Great price for a great location!
8
Kathryn
Feb 16, 2026
·
Stayed 3 nights
I found the staff to be extremely friendly and helpful. The hotel is in a great location, very central to everything in Rotorua (restaurants, nationwide bus stop, etc). The furnishings are a bit dated which gives the interior a slightly tired feel but the facilities are clean and well cared for. The internet speed impressed me and I was able to work remotely, including uploading/downloading large files.
I found the staff to be extremely friendly and helpful. The hotel is in a great location, very central to everything in Rotorua (restaurants, nationwide bus stop, etc). The furnishings are a bit dated which gives the interior a slightly tired feel but the facilities are clean and well cared for. The internet speed impressed me and I was able to work remotely, including uploading/downloading large files.
8
Stevie
Apr 27, 2025
·
Stayed 2 nights
Love how close to eat street they were. Can smell the street from here. Convenient for our needs. Comfy clean bedding
Love how close to eat street they were. Can smell the street from here. Convenient for our needs. Comfy clean bedding
10
Vineet
Jan 11, 2026
·
Stayed 1 night
Good Location. Fre Parking. Lots of Dining Options.
Good Location. Fre Parking. Lots of Dining Options.
8
Jacques
Jan 2, 2025
·
Stayed 3 nights
Excellent emplacement
Excellent emplacement
10
Robert
Jan 31, 2024
·
Stayed 1 night
Location is excellent
Location is excellent
10
Diego
Jan 30, 2024
·
Stayed 1 night
Excellent location, walking distance from the volcanic park and restaurants. Highly recommend!
Excellent location, walking distance from the volcanic park and restaurants. Highly recommend!
8
Joshua
Jan 20, 2024
·
Stayed 2 nights
This place was very well located and everyone was very nice. We didn't know that a "Citizens Club" is like a VFW in the US, so it was a funny surprise being the only under 55 at the bar/restaurant area. The free parking and wifi were solid. The room had every basic you'd need, I think the only thing was not having aircon was a little warmer in summer, but they did supply a fan which was nice.
This place was very well located and everyone was very nice. We didn't know that a "Citizens Club" is like a VFW in the US, so it was a funny surprise being the only under 55 at the bar/restaurant area. The free parking and wifi were solid. The room had every basic you'd need, I think the only thing was not having aircon was a little warmer in summer, but they did supply a fan which was nice.
8
John
Jan 8, 2024
·
Stayed 2 nights
Nice quiet and good location to other amenities
Nice quiet and good location to other amenities
10
Peata
Feb 4, 2024
·
Stayed 1 night
The hotel was close to the lakeside where we were to attend the outdoor concert the day we'd booked for an overnight stay so it was very handy and very affordable...the room was very warm and inviting the beds were comfortable and the shower was bliss to hop under after spending a night out in the cold.
The hotel was close to the lakeside where we were to attend the outdoor concert the day we'd booked for an overnight stay so it was very handy and very affordable...the room was very warm and inviting the beds were comfortable and the shower was bliss to hop under after spending a night out in the cold.
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AI-generated summary based on recent guest reviews
Dining
Multiple guests enjoyed the on site restaurant and bar, praising meal quality and value. However, breakfast is limited or unavailable unless there are large bookings.
Related guest reviews
10
S
Jan 5, 2025
·
Stayed 2 nights
Quiet. Good security. Very good restaurant
Quiet. Good security. Very good restaurant
10
Thomas
Nov 19, 2023
·
Stayed 2 nights
Real liked that everything was clean and tidy the staff went the xtra mile with everything that they could do for us would have liked a microwave in the room cos although we ate all our meals except for breakfast the doggy bags we ended up with after our meals and took up to our rooms were eaten cold for breakfast as there was no oven or microwave iwe feel that having a microwave in the rooms would not take away the use of the dining room meals as they are good value for money and serve the most excellent meals there and their variety of meals on their menus was huge and reasonably priced not too mention the service from the chef and his assistants which was absolutely brilliant will continue going to and staying there when we are in Rotorua best place,ever
Real liked that everything was clean and tidy the staff went the xtra mile with everything that they could do for us would have liked a microwave in the room cos although we ate all our meals except for breakfast the doggy bags we ended up with after our meals and took up to our rooms were eaten cold for breakfast as there was no oven or microwave iwe feel that having a microwave in the rooms would not take away the use of the dining room meals as they are good value for money and serve the most excellent meals there and their variety of meals on their menus was huge and reasonably priced not too mention the service from the chef and his assistants which was absolutely brilliant will continue going to and staying there when we are in Rotorua best place,ever
10
Dianne
May 4, 2025
·
Stayed 1 night
Its uniqueness to us was it is just 5 minutes away from The start line of the Rotorua Marathon. Our meal on the evening was fantastic. My steak. Compliments to the chef was perfect. 10 out of 10. As was my daught n laws lamb shank. Her favourite just fell off the bone. Great service. Lovely comfortable room. All in all a fabulous place to stay. Definetly recomend to our friends. Cheers. Dianne Hustler
Its uniqueness to us was it is just 5 minutes away from The start line of the Rotorua Marathon. Our meal on the evening was fantastic. My steak. Compliments to the chef was perfect. 10 out of 10. As was my daught n laws lamb shank. Her favourite just fell off the bone. Great service. Lovely comfortable room. All in all a fabulous place to stay. Definetly recomend to our friends. Cheers. Dianne Hustler
6
M
Mar 28, 2025
·
Stayed 1 night
It was fine , value for money , Ground floor Pub was nice with live music that was the highlight , staff is friendly
It was fine , value for money , Ground floor Pub was nice with live music that was the highlight , staff is friendly
8
Leo
Dec 5, 2024
·
Stayed 2 nights
Hotel liegt über einem Club mit Livemusik die man sehr gut hört, also mitmachen- einfach toll. Nette Leute gute Gastronomie, einfach Klasse.
Hotel liegt über einem Club mit Livemusik die man sehr gut hört, also mitmachen- einfach toll. Nette Leute gute Gastronomie, einfach Klasse.
10
Tanea
Jan 28, 2024
·
Stayed 1 night
I just love the convenience of when your hungry can walk down to the club restaurant and have a kai have a few drinks at the bar if you want. The location of in the middle of town. how clean, safe access in and out of the upstairs to our rooms. all the necessities you need for a night or two. This is our go to place when staying in Rotas
I just love the convenience of when your hungry can walk down to the club restaurant and have a kai have a few drinks at the bar if you want. The location of in the middle of town. how clean, safe access in and out of the upstairs to our rooms. all the necessities you need for a night or two. This is our go to place when staying in Rotas
8
Scot
Mar 10, 2024
·
Stayed 2 nights
There was no breakfasts available unless they have big booking as limited kitchen staff.
There was no breakfasts available unless they have big booking as limited kitchen staff.
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AI-generated summary based on recent guest reviews
8
Yi Hsien
Jul 17, 2022
·
Stayed 1 night
Basic room with fridge available. Room is a bit outdated but clean. The room was a bit small and the bed was quite soft. Otherwise good place to stay for the night. Good price for the stay.
Basic room with fridge available. Room is a bit outdated but clean. The room was a bit small and the bed was quite soft. Otherwise good place to stay for the night. Good price for the stay.
8
Allison
Apr 25, 2022
·
Stayed 3 nights
I thought this was good value for the price. It's easy walking distance to Eat Street and other amenities in the center. Visitors have the option to use club facilities or not. The shower in the room was modern. I had trouble accessing the free WIFI, but not sure of the cause. Room had SKY TV which increased viewing options. We appreciated the free on-site parking. Good security was provided to the rooms.
I thought this was good value for the price. It's easy walking distance to Eat Street and other amenities in the center. Visitors have the option to use club facilities or not. The shower in the room was modern. I had trouble accessing the free WIFI, but not sure of the cause. Room had SKY TV which increased viewing options. We appreciated the free on-site parking. Good security was provided to the rooms.
FAQs about Rotorua Citizens Club
Is parking available at the property?
Yes, free self-parking is available on-site.
What are the check-in and check-out times?
Check-in is from 14:00 to 21:00, and check-out is by 12:00. Early check-in and late check-out are available for a fee of NZD 20.00, subject to availability.
What accessibility features are available for guests with disabilities?
The property offers limited wheelchair accessibility, including an elevator and step-free entrances.
What is the location of the hotel in relation to nearby attractions?
The hotel is located in Rotorua's Inner City, within a 15-minute walk of Polynesian Spa and Eat Street. It is 0.2 km from Kuirau Park and 0.3 km from Matariki Hangi & Maori Cultural Performance.
What is the hotel's policy for guests staying with children?
Children are allowed to stay at the property, but specific age policies for free stays are not provided.
What are the policies regarding extra beds and cribs?
Extra beds are available for a fee of NZD 25.00 per night, and advance request is required. Information about cribs is not specified.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-21: NO DATA
- 2026-10-22: NO DATA
- 2026-10-23: 76.74544184932708USD
- 2026-10-24: NO DATA
- 2026-10-25: 85.2313048312912USD
- 2026-10-26: 76.42725664260864USD
- 2026-10-27: 76.42725664260864USD
- 2026-10-28: 76.42725664260864USD
- 2026-10-29: 76.69818255400085USD
- 2026-10-30: 76.69818255400085USD
- 2026-10-31: 85.2313048312912USD
- 2026-11-01: 85.08146642454528USD
- 2026-11-02: 76.69818255400085USD
- 2026-11-03: 76.69818255400085USD
- 2026-11-04: 76.69818255400085USD
- 2026-11-05: 76.69818255400085USD
- 2026-11-06: 76.69818255400085USD
- 2026-11-07: 84.81942248826599USD
- 2026-11-08: 84.81350117152405USD
- 2026-11-09: 76.69818255400085USD
- 2026-11-10: 76.69818255400085USD
- 2026-11-11: 76.69818255400085USD
- 2026-11-12: 76.42725664260864USD
- 2026-11-13: NO DATA
- 2026-11-14: 85.04391911549378USD
- 2026-11-15: 84.9158406920929USD
- 2026-11-16: 76.69818255400085USD
- 2026-11-17: 75.59256490239716USD
- 2026-11-18: 76.69818255400085USD
- 2026-11-19: 76.51592237104798USD
- 2026-11-20: 91.71669544743347USD
- 2026-11-21: NO DATA
- 2026-11-22: 85.30124824610138USD
- 2026-11-23: 76.69818255400085USD
- 2026-11-24: 76.69818255400085USD
- 2026-11-25: 76.69818255400085USD
- 2026-11-26: 76.69818255400085USD
- 2026-11-27: 76.69818255400085USD
- 2026-11-28: 85.2313048312912USD
- 2026-11-29: 85.2313048312912USD
- 2026-11-30: 76.4659248945694USD
- 2026-12-01: 76.69818255400085USD
- 2026-12-02: 76.69818255400085USD
- 2026-12-03: 76.69818255400085USD
- 2026-12-04: 76.42725664260864USD
- 2026-12-05: 85.2313048312912USD
- 2026-12-06: 85.2313048312912USD
- 2026-12-07: 76.69818255400085USD
- 2026-12-08: 76.69818255400085USD
- 2026-12-09: 76.69818255400085USD
- 2026-12-10: 85.2313048312912USD
- 2026-12-11: NO DATA
- 2026-12-12: 85.2313048312912USD
- 2026-12-13: 85.2313048312912USD
- 2026-12-14: 85.2313048312912USD
- 2026-12-15: 85.2313048312912USD
- 2026-12-16: 85.2313048312912USD
- 2026-12-17: 85.2313048312912USD
- 2026-12-18: 85.2313048312912USD
- 2026-12-19: 85.2313048312912USD
- 2026-12-20: 85.2313048312912USD
- 2026-12-21: 84.65894795910644USD
The front desk is open daily from 9:00 AM - 10 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
- Early check-in fee: NZD 20.00 (subject to availability)
- Late check-in fee: NZD 20.00 for check-in between 10:30 AM and 12:30 PM
- Late check-out fee: NZD 20.00 (subject to availability)
- Rollaway bed fee: NZD 25.0 per night
- Hosted evening meal: NZD 25.00
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
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General
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Wheelchair Accessible (Limited)
Activities
Casino
Karaoke
Billiards
Live Music
Evening Entertainment
Outdoor Furniture
Terrace
Services
Business Center
Housekeeping
Banquet Facilities
ATM / Cash Machine
Designated Smoking Area
Self Laundry
Bingo
Parking
Parking
Free Parking
Parking Onsite