Name: Mercure Dartford Brands Hatch Hotel & Spa
Address: Brands Hatch, Brands Hatch, Sevenoaks, Sevenoaks District, England, United Kingdom, Brands Hatch, Kent, GB
Price range: US$68–US$341 per night
Rating: 7.63

What guests think

At Mercure Dartford Brands Hatch Hotel & Spa, guests consistently praise the handy location for Brands Hatch and many find staff welcoming, while feedback frequently notes dated areas, maintenance issues, and uneven cleanliness and service standards across the property.

Leisure amenities like the gym, pool and spa are appreciated, though they can be busy and occasionally out of order or in need of attention. Parking draws repeated complaints for fees, confusing rules and a poorly lit, rough car park, while the on-site dining earns praise for some dishes alongside slow service and inconsistent breakfast quality. Several reviews also mention noise from deliveries, heating or air-conditioning problems, and, on some stays, disruptive fire alarms or water outages. Expect a convenient base for the circuit with variable quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Gym, pool and spa are regularly highlighted as positives, but they can be busy and parts are sometimes closed, cool, or in need of maintenance. Parking often incurs confusing or unexpected fees and the car park can be poorly lit and rough.

Related guest reviews

6

Heydar

11 Feb 2025

·

Stayed 2 nights

The parking payments confusing, i paid for a day ,that cover up to midnight, you supposed to go at midnight and pay again, after 3 day parking, i paid daily, .when back home after a week got 3 parking tickets.

6

Clinton

31 Jan 2025

·

Stayed 2 nights

The first shock was to pay an extra £30 upon arrival for 2 days car parking, I could of picked a different hotel with free car park. My room was above the delivery access, woke up by a reversing van and constant noise of a delivery van. The sauna door looked like it has not been cleaned in years, it may be given a quick wipe but the stains are years old, good temperature but lacked TLC. Nice spacious pool. Food rather expensive, but i think that is just normal for the area. would i stay again ? No

4

paul

23 Nov 2025

·

Stayed 1 night

You get charged parking even though you put it in your hotels.com search. Plus I was a Accor member and they don’t even ask you if you are because you booked through a 3rd party and Costa you £10 per night. Gym fairly good, room could do with upgrade on the heating and a bit dated. Not enough staff on front end. Breakfast nice.

6

Colin

30 Oct 2025

·

Stayed 1 night

Nice hotel with good gym and pool facilities. One point to make. If you are going to put a piano in the bar area, please can you stop parents letting their small children mess around on it at 10.00pm.

6

edward

22 Sept 2025

·

Stayed 2 nights

So the rooms were clean and comfortable. Right next to brands hatch circuit. Pool was a bit on the cool side, took a moment to get accustomed to it, The biggest issue is outside... The carpark charges £10 a night for essentially a patch of dirt. Very few lights work, parking bays are too small, leading to some of the worst parking I've seen.

8

GERMAINE

1 Sept 2025

·

Stayed 1 night

Reception is always busy with long waits but the hotel staff are all friendly! The newly laid flooring in the saunas is great! I will keep coming back to stay as it is always a pleasurable experience

6

Kieron

27 Feb 2024

·

Stayed 2 nights

The food was not good. everything else was fine. the gym is open to locals so was rather full but the spa area was nice

10

Violet

8 Feb 2025

·

Stayed 1 night

Just a one night stay prior to a track day at Brands Hatch. Warm and friendly reception staff Very clean room and facilities. Great leisure centre on site with helpful staff. Happy to book here again soon.

10

Eithan

21 Dec 2024

·

Stayed 1 night

The spa and pool were great

2

Nathan

31 Jul 2024

·

Stayed 1 night

Stayed last year and nothing has changed but sadly not much choice near the race circuit. Worst hotel I’ve stayed in for years. Dirty room, no aircon (it was 32 degrees in the day), scruffy restaurant and very poor quality breakfast. Went to use the leisure club before departure - the steam room and jacuzzi were broken and the pool was really hazy and dirty (other people were complaining too). Avoid !

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Cleanliness

Cleanliness is inconsistent: some rooms and leisure areas are described as clean, but multiple reviews report dust, stained carpets or bedding, mould in bathrooms, and room-service items left in corridors.

Related guest reviews

10

Kerry

14 Nov 2025

·

Stayed 1 night

Clean rooms. Attentive staff, great bar area

10

Neil

20 Sept 2025

·

Stayed 3 nights

A lovely welcome on arrival the rooms were lovely and clean I found the bed a bit hard but that might just be me. The food was amazing.

2

Peter

13 Apr 2025

·

Stayed 1 night

The room carets was badly stained. The bed sheet was staines. Room servixe or front desk did not answer calls. The was a broken pool light and the electric cabel was hanging in the pool. It also cost £20 to park for an over ight stay. I wouldnt stay at this hotel again or recommend it

8

Johanne

29 Apr 2025

·

Stayed 3 nights

The stay was nice and overall it was fine. The issues we had were all dealt with quickly by the general staff and hotel management who were excellent, very professional and helpful. Some of the supervisors were a little less so and this made for a disappointing stay. The hotel was dirty and untidy in areas and in need of a bit of updating. Food was amazing and highly recommended. It’s a shame for a hotel on Brands Hatches door step we had to request the F1 was shown not football! Overall we had a nice weekend away but there is definitely room for improvement

2

Craig

4 Apr 2025

·

Stayed 1 night

Didnt have any keys to the rooms. Room was filthy, would not stay again.

4

Neil

3 Aug 2023

·

Stayed 4 nights

Wasted our evenings because of the slow service in the restaurant. Had to report rooms not being serviced on three occasions. No natural daylight in our rooms and very poor lighting. Lots of cobwebs in rooms and bathrooms. Poor management in general.

2

stephen

30 Dec 2024

·

Stayed 2 nights

Really disappointing. To start with the rooms were COLD, during our stay this extended to having no hot water in the room. We had to use a portable heater throughout the entire stay to keep the room warm enough for our daughter. The room itself appeared clean enough but soon enough a previous customers earplug fell out of the bed. During the 2 night stay our room was cleaned but dirty glasses left in the room and dirty mugs left on the floor outside our room. The breakfast was fine but the restaurant woefully understaffed, at both breakfast and dinner there were no clean tables dispite the restaurant not looking busy, essentially not enough staff to manage after the rush. The whole trip stank of cost cutting, highlighted by stained carpets, understaffing and inadequate heating/hot water.

4

Simon

13 Sept 2025

·

Stayed 1 night

Realistically - the benefit for the hotel is solely that it’s close to the track and it’s relatively cheap. Besides that, having stayed a few times, it’s dirty, and cheap. My most recent stay included black mould in the bathroom and on shower head and a delightful sweaty/smokey smell from the AC. Hotel serves a purpose but no more than that.

2

Ruari

10 Jul 2023

·

Stayed 1 night

Room dirty as if someone was in the room before us. Someone had left our room window open before we arrived meaning the room was filled with bugs. Hotel corridors stunk of cannabis. Noise from other guests was horrific, screaming and banging doors all night, total failure from staff to control guests. When asked staff to sort it out they fobbed us off. Woke up in the morning to no water and no power meaning couldn’t wash even charge our phones. Hotel is a total disgrace. Complained to the management and they shrugged as if it wasn’t their problem. Would avoid this place at all costs.

10

Rob

2 May 2025

·

Stayed 1 night

Doesn't disappoint. Easy access. Clean. Comfy spacious rooms. Can't fault it once again. Very happy with stay.

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Rooms

Rooms range from large and comfortable (often with track views) to dated and poorly heated or cooled, with dim lighting and occasional noise from deliveries or nearby areas. Some guests missed expected features like a fridge or soundproofing.

Related guest reviews

8

Zoe

12 Sept 2024

·

Stayed 1 night

Excellent check in. Lovely room but it was cold heating didn’t work. No sign on the lounge bar to say it was closed and to use the other bar so people were standing there waiting for a while.

4

Ruzi

14 Nov 2024

·

Stayed 1 night

Room was small for a family and not up to 4 star standard but more of a 3 star. Not enough toiletries or tea coffee provided in the room. The reception manager was not very welcoming or helpful. Only thing made it call it 4 star it could be due to swimming pool and spa. The room was very uncomfortable due to the fan heating, it was very suffocating.

6

kaylee

7 Jul 2025

·

Stayed 2 nights

Booked 2 nights for a superior room which was not as advertised - much smaller, not even a fridge in the room! Room claimed to have soundproofed walls as well and this was definitely not the case! The whole hotel itself was very unclean, build up of dust on the bed, carpet, webs etc other guests room service and alcoholic beverages half full left outside in corridors for long periods of time. The gym is ok, however a couple of machines were out of use, they have spin and yoga classes but the reception staff don’t know much information and redirect you to the spa website, the spa website is useless and just offers a membership? The pool is a lot smaller than the photo shows and gets very busy due to spa guests. There’s nothing local, not even a shop, you have to drive to Swanley which is a sh*thole. I imagine lots of people stay for Brands Hatch which is suitable for them but this was not the reason for our stay. Overall, I would not stay again.

10

Katie

30 Jul 2025

·

Stayed 1 night

I stayed in one of the closest rooms to the track… Excellent.

6

David

25 Jul 2024

·

Stayed 1 night

Room very warm, no aircon & found mattress too hard for our liking. Other than that for 1 night it was ok.

6

edward

22 Sept 2025

·

Stayed 2 nights

So the rooms were clean and comfortable. Right next to brands hatch circuit. Pool was a bit on the cool side, took a moment to get accustomed to it, The biggest issue is outside... The carpark charges £10 a night for essentially a patch of dirt. Very few lights work, parking bays are too small, leading to some of the worst parking I've seen.

8

Clare

16 Nov 2025

·

Stayed 1 night

Large room, comfortable bed, great bathroom. Unusual layout in the room - lots of unused space by the door, could use a small sofa there. Would also be good to have 2 sidelights instead if one. One light wasn’t quite enough which meant the main light needed to be on which was quite harsh. The keyless entry to the room was a bit annoying, but that’s personal preference. Having said that, if at brands hatch again would definitely stay again.

4

Calum

27 May 2025

·

Stayed 1 night

Booked & paid for 6 rooms. Got given the worst room in the hotel. Above the loading bay with noisy deliveries at 6 something in the morning. Incredibly noisy machinery running all night. Unimpressive.

10

Debora

29 Jun 2024

·

Stayed 1 night

Easy to walk to the race track. Large rooms.

4

David

21 Dec 2024

·

Stayed 1 night

I had room number 298 at the end of the corridor which is almost like the corridor that time forgot there was no heating. The windows were draughty no extractor fan in the toilet so it was like being in a sauna and the underfloor heating didn’t work so we had a cold floor in the bathroom first thing in the morning and messy at night was like ice.

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Service

Many guests find the staff friendly and helpful, yet several report understaffing, slow bar or restaurant service, and occasional check-in or booking issues.

Related guest reviews

10

Calum

24 Sept 2025

·

Stayed 1 night

Got given a great room. Quick and efficient check in. The infuriating car park charge and going outside to use a machine has gone away. Much appreciated

8

Andrew

14 Nov 2025

·

Stayed 1 night

Good facilities and lots going on. Rooms were ok and staff friendly and helpful.

6

James

19 Oct 2024

·

Stayed 1 night

On arrival I was told i hadn't paid and was asked for a card payment. Wven though i booked this some time ago, i knew it had been paid for. I couldn't find an email receipt but was able to go to tge Hotels.com App and prove payment as a receipt was there. No apology from receptionist. We ate in the restaurant. They were out of most wines and only the most exepbsive ones were available. Service was very slow. They were completely understaffed in the restauarnt and behind the bar.

10

Alistair

28 Aug 2024

·

Stayed 5 nights

The mark of a hotel is how they deal with a problem. I needed to change rooms at 1am. The staff were great and sorted another room very quickly and cheerfully. Namib and his colleague were excellent. Minor niggle was room service, no answer on the phone but Reception took the order. There is a £5 surcharge after 11pm. A fair charge but should be stated on the menu. Look forward to staying here again.

10

Kerry

14 Nov 2025

·

Stayed 1 night

Clean rooms. Attentive staff, great bar area

10

Calum

18 Sept 2025

·

Stayed 1 night

Best room we've ever had at this hotel. Super comfortable bed. Really enjoyed our stay. Impressive reception team. And they've binned the tacky parking charge. Wins all around

8

GERMAINE

1 Sept 2025

·

Stayed 1 night

Reception is always busy with long waits but the hotel staff are all friendly! The newly laid flooring in the saunas is great! I will keep coming back to stay as it is always a pleasurable experience

2

Adam

17 Jun 2025

·

Stayed 1 night

Check in was difficult as lost a room booking and was told it had been cancelled on the day of the booking despite the full value being taken. Sorted eventually but took 30 min after a long day travelling.

8

David

2 Sept 2025

·

Stayed 1 night

I always stay here as it’s a great place when doing a track day with Opentrack.co.uk at brands hatch. Just 50 meters from the front gates it’s perfect. Staff are always welcoming and nothing is to much bother.

4

Neil

3 Aug 2023

·

Stayed 4 nights

Wasted our evenings because of the slow service in the restaurant. Had to report rooms not being serviced on three occasions. No natural daylight in our rooms and very poor lighting. Lots of cobwebs in rooms and bathrooms. Poor management in general.

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Location

Outstanding for Brands Hatch—walkable or very close—but otherwise relatively quiet with few nearby amenities.

Related guest reviews

8

Julie

1 Apr 2024

·

Stayed 2 nights

We enjoyed our stay. The location was excellent for Brands Hatch Race course. The room was clean and adequate for everything you could want. Good shower and soft towels. We had a nice meal in the restaurant. The only negative was our room wasn’t serviced so tea, milk etc wasn’t replenished. I rang down and was told they would send some to our room but it didn’t arrive. After waiting over an hour we rang again and went to reception to pick some up.

6

kaylee

7 Jul 2025

·

Stayed 2 nights

Booked 2 nights for a superior room which was not as advertised - much smaller, not even a fridge in the room! Room claimed to have soundproofed walls as well and this was definitely not the case! The whole hotel itself was very unclean, build up of dust on the bed, carpet, webs etc other guests room service and alcoholic beverages half full left outside in corridors for long periods of time. The gym is ok, however a couple of machines were out of use, they have spin and yoga classes but the reception staff don’t know much information and redirect you to the spa website, the spa website is useless and just offers a membership? The pool is a lot smaller than the photo shows and gets very busy due to spa guests. There’s nothing local, not even a shop, you have to drive to Swanley which is a sh*thole. I imagine lots of people stay for Brands Hatch which is suitable for them but this was not the reason for our stay. Overall, I would not stay again.

10

Katie

30 Jul 2025

·

Stayed 1 night

I stayed in one of the closest rooms to the track… Excellent.

8

Stephen

30 Jan 2024

·

Stayed 1 night

Perfectly good hotel, interior is a little dated especially in the bar, good nights sleep, breakfast had a good choice. Perfect location if you're off to the race track.

10

Debora

29 Jun 2024

·

Stayed 1 night

Easy to walk to the race track. Large rooms.

8

David

2 Sept 2025

·

Stayed 1 night

I always stay here as it’s a great place when doing a track day with Opentrack.co.uk at brands hatch. Just 50 meters from the front gates it’s perfect. Staff are always welcoming and nothing is to much bother.

10

Deborah

26 Aug 2024

·

Stayed 1 night

Perfect position if you are visiting Brands Hatch Race Track. It is otherwise in a very quiet area.

10

Amanda

22 Oct 2024

·

Stayed 1 night

We stayed at this hotel near Brands Hatch race circuit and found it to be excellent value, especially during the off-peak period, away from major race weekends. Although we didn't use the leisure facilities, we did have a meal at the bar, which was quite lively but a bit too noisy to have a comfortable conversation. The service was slow, so we decided to try the other bar, only to find out after waiting that it was closed, without any clear signage. The staff seemed a bit stretched during our stay. There’s ample parking, but we had to park at the far end, which was dimly lit and had large puddles to navigate, so some care was needed. Despite these minor inconveniences, the rooms were very comfortable, with a nice interior that ensured a great night's stay. Overall, we received good service for the price we paid, and we would consider staying here again in similar circumstances.

8

Bev

13 Aug 2024

·

Stayed 2 nights

Very convenient for Brands Hatch event. Bed desperately needs a new mattress or a good topper. Read a few bad reviews prior to our stay but we were impressed

10

Amanda

9 Dec 2024

·

Stayed 1 night

This was very handy for Brands Hatch circuit

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Dining

Food receives mixed feedback: Indian dishes and some meals are praised, while breakfast quality varies, items can be unavailable, service may be slow, and prices feel high to some.

Related guest reviews

10

Vivien

8 Aug 2025

·

Stayed 1 night

Our meal was excellent. Best Indian meal we’ve had for a long time. Amy and the other staff were friendly and attentive. Would definitely recommend!

6

James

19 Oct 2024

·

Stayed 1 night

On arrival I was told i hadn't paid and was asked for a card payment. Wven though i booked this some time ago, i knew it had been paid for. I couldn't find an email receipt but was able to go to tge Hotels.com App and prove payment as a receipt was there. No apology from receptionist. We ate in the restaurant. They were out of most wines and only the most exepbsive ones were available. Service was very slow. They were completely understaffed in the restauarnt and behind the bar.

10

Alistair

28 Aug 2024

·

Stayed 5 nights

The mark of a hotel is how they deal with a problem. I needed to change rooms at 1am. The staff were great and sorted another room very quickly and cheerfully. Namib and his colleague were excellent. Minor niggle was room service, no answer on the phone but Reception took the order. There is a £5 surcharge after 11pm. A fair charge but should be stated on the menu. Look forward to staying here again.

4

paul

23 Nov 2025

·

Stayed 1 night

You get charged parking even though you put it in your hotels.com search. Plus I was a Accor member and they don’t even ask you if you are because you booked through a 3rd party and Costa you £10 per night. Gym fairly good, room could do with upgrade on the heating and a bit dated. Not enough staff on front end. Breakfast nice.

8

shaun

3 Aug 2024

·

Stayed 2 nights

Service was good but the hotel and spa does need a little attention and a bit of money spent. Breakfast is good but did find the food in the restaurant a little expensive and your stay started to add up.

8

Danielle

10 Jun 2025

·

Stayed 1 night

Double privilege room was very comfortable, good bed and lots of space, including nice size bathroom. The staff were very friendly and helpful - really lovely people! They even brought two extra pillows to the bedroom at midnight. The only let down was breakfast. Cheap food items used and cooked breakfast options were limited - no fried eggs! Did not brave the sloppy solidified scrambled egg. Definitely not worth the £20 per head!

8

Fiona

8 Nov 2025

·

Stayed 1 night

The hotel was good, could do with a refresh especially the carpets. Bathroom bottles were empty, but staff were quick to help out. Restaurant food was very good, fantastic curry. Staff were friendly especially Leah, who was very helpful. Breakfast was nice, better quality of sausages would’ve mad this better.. Overall yes we would say here again.

8

Carl

23 Mar 2023

·

Stayed 1 night

Not quite as well maintained as other mecure hotels I’ve stayed in but generally good. Amazing breakfast yum

6

tanesha

9 Oct 2024

·

Stayed 1 night

Was okay, was able to check in early but pool was out of use then when it was in use it was filled with noisy children having a lesson, not my ideal relaxing spa break intended No food served 9:30-10:00 and boasted room service however no one answered the call both days when trying to order

8

Robert

16 Sept 2023

·

Stayed 1 night

Nice hotel. Rooms were very good, staff friendly. Breakfast OK but evening menu uninspiring and indifferent food.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$69
February	US$74
March	US$83
April	US$94
May	US$117
June	US$114
July	US$118
August	US$121
September	US$101
October	US$147
November	US$93
December	US$78

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6 $80	7 $91	8 $126	9	10 $78	11 $110	12 $159
13 $80	14 $84	15 $105	16 $92	17 $80	18 $116	19 $202
20 $87	21 $87	22 $110	23 $104	24 $123	25 $242	26
27 $82	28 $73	29 $108	30 $145

Su	Mo	Tu	We	Th	Fr	Sa
				1 $114	2 $119	3 $162
4 $85	5 $85	6 $97	7 $82	8 $102	9 $247	10
11 $147	12 $77	13 $101	14 $97	15 $97	16 $256	17
18	19 $78	20 $98	21 $81	22 $75	23 $115	24 $191
25 $81	26 $68	27 $95	28 $97	29 $92	30 $140	31 $341

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About this property

Location

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Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

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