Eloisa Royal Suites

Good value for an overnight stay before heading to the airport. We appreciated the free airport shuttle and the breakfast was very good. Staff and service were excellent. The only things lowering the rating were a room that was just too small and cramped (next time I would pay more for a larger room), weak water pressure, and pool could be cleaner.

An excellent choice. prompt, free shuttle, Friendly staff. Excellent, free breakfast. Quiet. Will stay there again.

Pros: -Convenient location. Walking distance to restaurants, and malls. -Excellent buffet breakfast. -Hospitable hotel staffs. They always greet the guests and very helpful. -The water heater was not functioning when we arrived but the hotel staff was able to fix it right away when we called them. - Airport shuttle every 2hrs. Cons: - Not responding to my email regarding airport pick up. But was able to contact them using their landline phone #. - There’s an annoying sound we hear at night. We think it was the heater on the hallway.

Didn’t use the shuttle but the bar was very accommodating

Pool area was much smaller than we expected and there were no cushions on the loungers and the one lounge chair in the pool has a broken hinge in the back so couldn’t be raised and lowered. The food was horrible. I ordered food for 6:30 delivery to my room. I called at 7:10… I think they just forgot to bring it up. The Cesar salad was disgusting- I don’t know what salad dressing you used but it was awful and it was iceberg lettuce and not romaine and it was soggy. The spring rolls were barely warm and very greasy. I ate the vegetables out of the middle just to have something to eat. I should have said something when I checked out but we were also rushed out in the morning. I doubt I would stay there again. Really slow food and beverage service. There was no working phone at the pool So I walked up to order drinks … after about 20 mins it started to rain so we ended up walking back to the bar area and someone was just then coming out to bring us our drinks. There were only the 2 of us and no one else placing an order at the same time.

For the price this was a great find. The airport shuttle picked us up right from the gate and dropped us back off at 2am. They upgraded us to the back more quiet building near the pool which was newly redone. The staff was very nice. Perfect for a short stay in Cebu. Bar/cafe seemed nice out front and there are some bougie outlet stores just a block away.

Great pool and clean, my second visit, make sure to visit the coffee shop and the tower to play a game of free pool with city wide rooftop views

Staff superb.Friendly hospitable and smiling.Road outside EXTREMELY BUSY 24/7 so if want a good rest ask for room towards back .Breakfast basic but nice.Beautiful pool.Walking distance to money changers many shops and eateries.15 mins from airport though free shuttle only goes at 2 hrly intervals.But staff service made this a worthy place to stay and def recommend

Pool was really just for the rooms in front of it so tiny Breakfast buffet was almost non existent it was so small and staff were not really understanding of how to cook the eggs or the pancakes out of a plastic bottle

Pool is small and shallow

Staff was friendly, accommodations were clean and secure.

I have stayed at Eloisa many Times and the place is very clean but the best part about this Hotel is it’s Staff. So Great and Helpful. Johnny

Staff are very nice and friendly. The place is clean and relaxing.

Service was good. The room needs a refresh. Looks like mold on the wall, smells musty, walls peeling.

Clean room, comfortable bed with tea and coffee. Very helpful staff and included breakfast and transferairport transfer

Yes, wall paper peeling paint chips throughout staff was great for most part little gliche getting help to airport shuttle we basically took our own bags (very heavy) from room to lobby, of note no elevator in our area. Room also very tight. kettle had no auto shut off so we steamed the room up to a point of setting off smoke/heat Deector!

Stay was very average. The room was smaller than shown in the picture and the bed was pushed against the wall so for 2 people, it was not convenient when the person on the inside had to get up in the night. Also the charging plugs only work when the light switch is on, so unable to charge devices over night. They was coffee or juice spilt and dried on the night stand so I had to do some disinfection when we got in. The AirCon worked well and was quiet… but that was about the only quiet thing about the hotel. We had kids running up and down the hallways until well after midnight and the walls are very thin you can hear the conversations in the next room. The restaurant was excellent and has a great selection for both breakfast and dinner and they even stayed open late for us for dinner as we arrived late. Buffet style breakfast had both Filipino and American style breakfast items. We were able to get a late checkout which was convenient for our late flight out, but they only run airport shuttles every 2 hours with the last one being so we have to leave for the airport several hours before we intend. The pool area looks to be relaxing enough if you do not intend on swimming as the water is quite murky and did not look sanitary. Over all not bad for just an overnight waiting for our flight… but would definitely try somewhere else next time

The staff was very friendly and the place is clean and safe. The room and pool area smaller that appear in pictures. Ok for my 1 night stay, but the only place I could find to open my bags was on the bed.

Cleanliness, kind and polite staff. They know how to anticipate the needs of their clients. Front desk staff , Junevere, was very helpful in attending to our needs as well as the rest of the staff. Can’t remember all their names. Breakfast was superb! Staff Very informative as well. Will recommend

Excellent customer service! Room has a very musty smell literally had to place a room scent to get rid of it- very bad.

Spend the extra ten dollars and get a room that is not facing the Main Street. I could not sleep the first night due to the noise. Second night slept like a baby is a room off the street.

Good value for an overnight stay before heading to the airport. We appreciated the free airport shuttle and the breakfast was very good. Staff and service were excellent. The only things lowering the rating were a room that was just too small and cramped (next time I would pay more for a larger room), weak water pressure, and pool could be cleaner.

Cons: Located on a very loud and busy road and noise levels are very high during both day and night, even on our 3rd floor room. The AC was below average and the shower had low water pressure and the warmest water temperature wasn't even warm enough. The bathroom was outdated and the sink water won't drain. Pros: Super comfortable bed, friendly staff/good customer service, airport shuttle and breakfast were included in the fare making the stay excellent value for money. Neutral: Distance to the airport is very small "on paper" but traffic can make travelling there take much longer. Overall: Can't complain since the value for money was great but will not stay there again due to all the cons, especially the very high noise levels.

We checked in for premiere junior suite and the room was outdated and the king size bed was old and mattress was saggy and hard on my back, did not get good sleep for my 3 nights stay. Was not upgraded because hotel was fully booked. Will not stay in this hotel ever again!!! The staff were rude and don’t want to be bothered with the guests!!!

The room was smaller than on the pictures, The bed was very hard. The shower head was broken, but they replaced it with a water saver one so I took longer to get clean. The toilet was half broken and the breakfast buffe only fokus on warm salty food rather than cold food like whole bread or cereal. Would not recomend

My room was right on the main road, and it was excessively noisy in my room all night. I’m glad it was just me because of my girlfriend joined me. She would’ve not been very happy with the noise. The pool was about a block away part of the same complex but…. They need to get new windows with more noise proof for that side of the building.

Value for money, free airport transpory, clean room. Fridge did not work. I got a room with window on main road..noisy

Clean and comfy. WiFi was terrible. Pulsing video chat at all and even voice chat was bad. Pizza was horrible but breakfast was good. Airport shuttle transfer was good and staff was friendly.

Good for a one night stay- rooms were very small

Små rom, ikke suites.

Lovely and helpful staff. The building is old but clean. Transport to airport was very good.

I have stayed at Eloisa many Times and the place is very clean but the best part about this Hotel is it’s Staff. So Great and Helpful. Johnny

Our shuttle didn’t pick us up at airport was my only complaint. Other than that the staff was really friendly.

Staff is awesome, they go above and beyond. They picked us up and dropped us off from the airport. Really like the place and the staff!

Pool area was much smaller than we expected and there were no cushions on the loungers and the one lounge chair in the pool has a broken hinge in the back so couldn’t be raised and lowered. The food was horrible. I ordered food for 6:30 delivery to my room. I called at 7:10… I think they just forgot to bring it up. The Cesar salad was disgusting- I don’t know what salad dressing you used but it was awful and it was iceberg lettuce and not romaine and it was soggy. The spring rolls were barely warm and very greasy. I ate the vegetables out of the middle just to have something to eat. I should have said something when I checked out but we were also rushed out in the morning. I doubt I would stay there again. Really slow food and beverage service. There was no working phone at the pool So I walked up to order drinks … after about 20 mins it started to rain so we ended up walking back to the bar area and someone was just then coming out to bring us our drinks. There were only the 2 of us and no one else placing an order at the same time.

For the price this was a great find. The airport shuttle picked us up right from the gate and dropped us back off at 2am. They upgraded us to the back more quiet building near the pool which was newly redone. The staff was very nice. Perfect for a short stay in Cebu. Bar/cafe seemed nice out front and there are some bougie outlet stores just a block away.

Staff superb.Friendly hospitable and smiling.Road outside EXTREMELY BUSY 24/7 so if want a good rest ask for room towards back .Breakfast basic but nice.Beautiful pool.Walking distance to money changers many shops and eateries.15 mins from airport though free shuttle only goes at 2 hrly intervals.But staff service made this a worthy place to stay and def recommend

Wanted to give a special thanks to Al Pollina and the staff. Our bags were delayed at the airport and they went out of their way to help us get them back despite the bad service from the staff at the airport. I would choose Eloisa over other hotels in the area as the service and location worked out better for my wife and I.

The entire website is lies and the staff were horrible and the noise was coming from people in the next room drunken party and the staff wouldn't help me. I called 5 times and nothing was done. The worse part is the beds aren't real. They said it was a queen mattress but it was a wooden box with a tiny foam pad over it. I want my money back.

Cleanliness, kind and polite staff. They know how to anticipate the needs of their clients. Front desk staff , Junevere, was very helpful in attending to our needs as well as the rest of the staff. Can’t remember all their names. Breakfast was superb! Staff Very informative as well. Will recommend

Friendly staff always welcoming , outside different story narrow broken sidewalks & dog poo

Great location

Location is around 15mins drive from the airport, ideal for those arriving late in night as they provide free pick up service. Nothing much to explore around that area.

The shuttle to and from the airport was punctual. The hotel is located close to the outlet stores, grocery markets (i.e. Robinson's, SM, 7/11, and Gaisano).

The Eloise staff were very professional and always friendly. Good selection at their complimentary breakfast and easy walking to stores and malls in the area.

Route to any destination in the world as it’s very close to Cebu International Airport which they provide a comfortable Shuttle Service , As for the room it s way back away from the road so you don’t hear the traffic.Staff greet you at the door

For the price this was a great find. The airport shuttle picked us up right from the gate and dropped us back off at 2am. They upgraded us to the back more quiet building near the pool which was newly redone. The staff was very nice. Perfect for a short stay in Cebu. Bar/cafe seemed nice out front and there are some bougie outlet stores just a block away.

We liked the privacy having the breakfast buffet inside the property. Our room was located at the irregularly shaped corner that felt crammed. Overall, we had a restful stay the night prior to our long and hectic travel. And the location is convenient to nearby stores for last minute pasalubong shopping!

Staff superb.Friendly hospitable and smiling.Road outside EXTREMELY BUSY 24/7 so if want a good rest ask for room towards back .Breakfast basic but nice.Beautiful pool.Walking distance to money changers many shops and eateries.15 mins from airport though free shuttle only goes at 2 hrly intervals.But staff service made this a worthy place to stay and def recommend

Very convenient to the airport!!

Excellent staff, amazing service. Great little restaurant for breakfast. Didn’t use the pool but sounded like it was a nice place to relax. Recommend all the way. The only thing missing would be a bit bigger rooms with a small table and a couple of chairs to have maybe a little meal in your room.

Amazing place to stay! Service was great and staff was friendly. The room was clean and comfortable. The breakfast was included, full buffet.

An excellent choice. prompt, free shuttle, Friendly staff. Excellent, free breakfast. Quiet. Will stay there again.

I booked the day I arrived and smooth check in, reception was very friendly and well spoken in English. The facility was clean and food was great at the Daku on site restaurant. I am returning in a few months and will definitely return.

Pros: -Convenient location. Walking distance to restaurants, and malls. -Excellent buffet breakfast. -Hospitable hotel staffs. They always greet the guests and very helpful. -The water heater was not functioning when we arrived but the hotel staff was able to fix it right away when we called them. - Airport shuttle every 2hrs. Cons: - Not responding to my email regarding airport pick up. But was able to contact them using their landline phone #. - There’s an annoying sound we hear at night. We think it was the heater on the hallway.

Well it didn’t help that we got moved from our room as soon as we got settled. The bed was so hard my back still hurts, you are better off on the floor. First night they had a function so I listened to a subwoofer until past midnight. Food sucked, breakfast was terrible and 100% tailored to Koreans. Would not stay here again and wished I had chosen differently. The hotel visually is quite nice but run down.

Pool area was much smaller than we expected and there were no cushions on the loungers and the one lounge chair in the pool has a broken hinge in the back so couldn’t be raised and lowered. The food was horrible. I ordered food for 6:30 delivery to my room. I called at 7:10… I think they just forgot to bring it up. The Cesar salad was disgusting- I don’t know what salad dressing you used but it was awful and it was iceberg lettuce and not romaine and it was soggy. The spring rolls were barely warm and very greasy. I ate the vegetables out of the middle just to have something to eat. I should have said something when I checked out but we were also rushed out in the morning. I doubt I would stay there again. Really slow food and beverage service. There was no working phone at the pool So I walked up to order drinks … after about 20 mins it started to rain so we ended up walking back to the bar area and someone was just then coming out to bring us our drinks. There were only the 2 of us and no one else placing an order at the same time.

Loved this place. The staff are very accommodating. They have really good food and room service. An amazing breakfast.. not like your typical American breakfast at a hotel I’m talking like a full buffet with local foods. Everything you could ever want is within walking distance. Outlet malls grocery stores 711 tons of street food.

Pool was really just for the rooms in front of it so tiny Breakfast buffet was almost non existent it was so small and staff were not really understanding of how to cook the eggs or the pancakes out of a plastic bottle

The pool was underwhelming The breakfast was undwhelming Forget the airport shuttle If you want cheap. This is the olace