Urban Homy Gorizia

There is no onsite reception, just a ridiculously complicated online check-in which should remotely open the door. But I couldn't get through the garden gate even. Finally an old lady showed up who did not speak English and I don't speak Italian so we stood around for a good 25 mins before the room door miraculously unlocked. After a very late night I was woken up at 8.30 am by a cleaner who didn't speak English either but indicated I should phone the hotel operators, Everytime I tried, the phone was answered but then put down on me. Someone then phoned the cleaner and I was able to speak with the operators using that connection. They wanted a new card number which I was obliged to give even though I had no idea why the one I had used when I booked was not sufficient. It was a mess from start to finish.

Avoid!!! Confusing check-in involved many, online documents and an off-site person who could not open the entrance gate remotely. Also, they did not know the difference between a key and a card needed for various applications. This modern and generic building is for short-term stays and run by a business, not a local. The small, rooftop terrace and common kitchens with vending machines were a bonus, and cleaning was thorough. The room with the detached bathroom had no air conditioning, even though that was advertised. The room is up 37 stairs on the 3rd floor, which was not advertised. The wifi never worked in the room, although I asked for 3 days for a resolution. The room is very dark inside at night, so hard to read. Terrible room! From the train station, google maps does not show you have to go up/down a hill of stairs, so it was hard with rolling and heavy luggage. Located in a residential area with no shops nearby, so it is isolated from the center by a 15 minute walk. Stay away from this mismanaged, corporate lodging!

Check-in via phone - a bid complicated . The room was more than very basic. Separate bathroom on the other side of the corridor, past the entrance to the common room. The worst first: mold infestation - in the bathroom and in the bedroom. Room had no desk to work from. Only three clothes hangers in the closet, theoretically enough for two people—and no hooks for hanging clothes properly. Only one plug on one side, which has to be used either for the night light or the charger. On the other side of the bed, there's neither one nor the other. The walls in the bedroom are dirty, in addition to being moldy. Be sure to bring an adapter, as the few Italian plugs in the room are too narrow to accommodate a laptop charger.

Check-in by phone call. Nice stay at this appartment in Gorizia. Quiet environment, clean and air conditioned rooms, almost full equipped kitchen and roof terrace.

Firstly it is not clear that a "standard"room has the bathroom outside but it is Expedia\'s fault. However, 24hr reception is not correct, had to wait 15 minutes on the phone and no one answered so had to call another property of the group to gain access. The external bathroom was very cold, the room adjacent to common area with very noisy vending machines so I did not sleep a wink. In the room no light switch near the bed, the bedside lamps present but there was no socket to use them with. Poorly maintained as the paint was peeling off in several areas.