The Brander Lodge Hotel and Bistro

Arrived to find that they had finished serving food (disappointing but understandable as I arrived at about 9pm) The bar was not open however which was quite disappointing. Upon arrival I was asked what time I would like breakfast, however breakfast was not available at 7am as I had said (and been told was okay) nor was it available at 7:30 when breakfast was advertised to start at. There were no staff present to query on this. As i had to be away to get to work on time I had to leave without breakfast which I had paid for and had to make do buying snacks from the petrol station down the road. The availability of breakfast and the bar were the main reasons for booking this hotel which was more expensive than my other options. In hindsight I should have taken my custom elsewhere.

TV was not working properly, Battery missing from remote control WiFi was very poor

Staff were very helpful, polite and professional. Very pleasant atmosphere, the food was excellent. Overall a very pleasant stay thank you

Rooms are a good size and clean, outside space via patio doors is a nice addition staff are great and very helpful. breakfast was a bit bland but alright, soundproofing could be better, as you can hear people walking and talking upstairs, all in all great for the price.

The bed was clean and comfortable and the lady in the bar was friendly but everything else was so awful that I was very glad to leave. Shortly after arrival I complained to the manager that the shower ran unbearably hot, even on the coldest setting and that the curtians were hanging down due to multiple missing hooks. Neither complaint was rectified during my 3 night stay. I then noticed that the bedroom carpet was filthy and the ceiling and walls covered in dustwebs. The large televison probably didnt need its wall bracket as there were so many webs attaching it to the wall, both at the back, top and sides. The carpet appeared as if it had never experienced a vacuum clean - the room corners and edges less so. Bits of nail clippings and other dirt clearly visible. Spider web in corners, dead flies attached to the curtains and this was a 'superior'room! Public areas such as the dining room and bar looked lovely. Shame about the breakfast. Buffet items were old, same open bowel of yoghurt out day after day, fruit rotting, apple juice looking darker by the day. A good choice is offered for cooked breakfast but only if you are NOT a vegitarian. Zero effort to offer anything veggy!. You got the impression that everything was about making less work for staff rather than looking after their customers. Very sad as this place could be so good with just a little TLC. I took pictures of the bedroom showing the filth but I got the impression that the manager isnt bothered.