XscapeTulum
38 $US
/nuit
Moyenne pour septembre
Sélectionnez les dates pour voir les prix et les disponibilités
38 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À XscapeTulum, les prix par nuit s'élèvent en moyenne à 38 $US pendant le mois le moins cher (septembre) et à 81 $US pendant le mois le plus cher (janvier), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 81 $US |
| février | 49 $US |
| mars | 45 $US |
| avril | 40 $US |
| mai | 39 $US |
| juin | 40 $US |
| juillet | 42 $US |
| août | 43 $US |
| septembre | 38 $US |
| octobre | 39 $US |
| novembre | 44 $US |
| décembre | 56 $US |
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sept. · 38 $US
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Le plus cher : janvier (env. 81 $US)
Le moins cher : septembre (env. 38 $US)
À propos de cet établissement
Profitez des nombreuses infrastructures de loisirs proposées par l'hébergement et qui incluent notamment une piscine extérieure et un service de location de vélos. Parmi les équipements et services offerts par cet hôtel vous trouvez égaleme...
Équipements
Profitez des nombreuses infrastructures de loisirs proposées par l'hébergement et qui incluent notamment une piscine extérieure et un service de location de vélos. Parmi les équipements et services offerts par cet hôtel vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et des rangements pour vélos.
Services de l'établissement
Les équipements et services proposés incluent un personnel polyglotte, une consigne à bagages et une bibliothèque. En échange d'un supplément, l'hébergement propose une navette vers et depuis l'aéroport (24 h/24) et un parking gratuit se trouve dans l'enceinte de l'hébergement.
Repas
Xscape Tulum vous invite à découvrir son restaurant. Pour bien finir la journée, vous trouverez sur place un bar / salon. Un petit déjeuner préparé sur commande est servi tous les jours de 07 h 00 à 12 h 00 moyennant un supplément.
Chambres
Les 27 chambres climatisées de l'hébergement vous invitent à la détente. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde. Une salle de bain privée avec une douche est à votre disposition. Vous y trouvez également des articles de toilette de luxe et un sèche-cheveux. Les prestations offertes par l'hébergement comprennent un coffre-fort et le service d'entretien est assuré tous les jours.
Emplacement
En choisissant Xscape Tulum, vous serez au cœur de Tulum, à moins de 10 minutes en voiture de Gran Cenote et de Parc national de Tulum. Cet hôtel se trouve à 5,4 km de Ruines mayas de Tulum et à 7 km de Playa Paraiso.
À proximité
Hôpital de Tulum(0.4 miles)
Parc Dos Aguas(0.6 miles)
Promenade Artistique Holistika(1.1 miles)
Centre de Style de Vie Hunab(1.7 miles)
Parc du Jaguar(1.8 miles)
Temple maudit(2 miles)
Cenote Calavera(2 miles)
Cenote Cristal(2.6 miles)
Parc national de Tulum(2.7 miles)
Tour de Tulum(2.8 miles)
Accès au Parc Jaguar(2.9 miles)
Point de vue Jaguar Tulum(3 miles)
Cenote Escondido(3.1 miles)
Maison du Cénote(3.1 miles)
Temple du Dieu Descendant(3.1 miles)
Aéroport international de Tulum (TQO)(24.5 miles)
Aéroport international de Cancún (CUN)(74.1 miles)
Parking
Navette aéroport
Restaurant
Piscine
Service en chambre
Organisation d'excursions
Emplacement
Av Kukulkan sur entre calle Xel-ha y Sac-beh, Center-ville de Tulum, Tulum, Tulum, Quintana Roo, Mexique
Hôpital de Tulum (0.4 miles)
Parc Dos Aguas (0.6 miles)
Promenade Artistique Holistika (1.1 miles)
Centre de Style de Vie Hunab (1.7 miles)
Parc du Jaguar (1.8 miles)
Temple maudit (2 miles)
Options de chambre
1
Estandar Apartment
Détails de la chambre
1 Très Grand Lit Double
et 1 Futon
Couchages 2
ClimatisationWi-Fi (gratuit)Salle de bain privée
2
Loft, terrasse
Détails de la chambre
1 Grand Lit Double
Couchages 2
377 ft²
ClimatisationWi-Fi (gratuit)Cuisine
1
Superior Apartment Deluxe
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 3
ClimatisationWi-Fi (gratuit)Salle de bain privée
1
Loft Junior, terrasse
Détails de la chambre
1 Grand Lit Double
Couchages 2
323 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privée
1
Apartment with Terrace and Jacuzzi
Détails de la chambre
1 Très Grand Lit Double
et 1 Futon
Couchages 2
ClimatisationWi-Fi (gratuit)Salle de bain privée
6
Chambre Luxe, 1 très grand lit, vue jardin
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
484 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privée
5
Chambre Luxe, 1 très grand lit, baignoire à jets, côté jardin
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
484 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privée
7
Chambre Premium, 1 très grand lit, bain à remous, vue piscine
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
323 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privéeBaignoire à remous privée
5
Appartement Standard, 1 grand lit et 1 canapé-lit, vue piscine
Détails de la chambre
1 Grand Lit Double
et 1 Canapé-Lit
Couchages 2
646 ft²
ClimatisationWi-Fi (gratuit)Cuisine
4
Chambre Premium, balcon, vue piscine
Détails de la chambre
1 Grand Lit Double
Couchages 2
323 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
1
Appartement Supérieur
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 2
ClimatisationWi-Fi (gratuit)Salle de bain privée
5
Chambre Deluxe, 1 très grand lit
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
322 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privée
6
Appartement, terrasse
Détails de la chambre
1 Grand Lit Double
et 1 Canapé-Lit
Couchages 3
646 ft²
BalconBalcon ou terrasseClimatisationWi-Fi (gratuit)Cuisine
3
Chambre Premium, terrasse, vue piscine
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
269 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privée
1
Apartment Premium with Jacuzzi
Détails de la chambre
1 Très Grand Lit Double
et 1 Futon
Couchages 2
ClimatisationWi-Fi (gratuit)Salle de bain privée
Avis des voyageurs
8.2
Très bien
Basé sur 1 931 avis vérifiés
Qui séjourne ici ?
Couples
50%
Familles
36%
Groupes
12%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
À XscapeTulum, les voyageurs apprécient les jardins luxuriants, l'espace piscine relaxant et le personnel généralement aimable, tout en notant un emplacement central accessible à pied. Cependant, des inconvénients récurrents incluent le bruit de la rue et une propreté, une maintenance et une fiabilité globale inégales pour certaines installations.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
À XscapeTulum, les voyageurs apprécient les jardins luxuriants, l'espace piscine relaxant et le personnel généralement aimable, tout en notant un emplacement central accessible à pied. Cependant, des inconvénients récurrents incluent le bruit de la rue et une propreté, une maintenance et une fiabilité globale inégales pour certaines installations.
Il faut du temps pour se rendre à la plage, et les taxis sont jugés coûteux. Les chambres sont souvent spacieuses avec un aménagement rustique et minimaliste (fréquemment sans télévision ni téléphone), tandis que plusieurs avis mentionnent une connexion Wi-Fi faible, une faible pression d'eau et des jacuzzis qui ne chauffent pas suffisamment. Certains clients ont signalé de mauvaises réactions face aux problèmes et des inquiétudes concernant le service de ménage ou la sécurité. Attendez-vous à un oasis de jardin relaxant près de la ville, avec quelques compromis en termes de raffinement et de cohérence.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Les jardins luxuriants et l'agréable piscine sont salués, et l'établissement propose des locations de vélos et de scooters. Plusieurs avis signalent que les jacuzzis en chambre ou en extérieur ne fournissent pas suffisamment d'eau chaude.
Avis de voyageur à ce sujet
8
Landon
20 sept. 2025
·
A séjourné 3 nuits
The wait staff was excellent. We stayed in the jacuzzi garden room…was more like a cold tub. All of downtown Tulum was within walking distance. Good selection of restaurants within a half mile.
The wait staff was excellent. We stayed in the jacuzzi garden room…was more like a cold tub. All of downtown Tulum was within walking distance. Good selection of restaurants within a half mile.
10
Vilena
25 août 2022
·
A séjourné 3 nuits
I picked the hotel on my way to Tulum, didn’t have a lot of time to look for one, this one and some others were my options and I decided to get this one, close to the Center of tulum, but not quite on the Main Street, so I wanted to be a little quiet and close to everything. And the hotel looked nice on the pictures, however when I arrived, it was even better in real life! Pickers did not do the justice. Very beautiful and nice pool and clean and lots of plants! Just looked gorgeous! The restaurant in the hotel is amazing, great look and food was outstanding! Service was so good! Enrique was great, the bartender! We asked him to be the best margaritas in town, since we strangled to find a good one while we were in Mexico, and he made the best one from whole trip! Thanks to him! Very nice guy! The breakfast was great! I literally wanted to try everything on the menu since everything we ordered was great! The atmosphere was awesome…we didn’t want to leave the hotel, but due to many things we wanted to see in tulum, we had to leave the hotel to do other things! The waitress in the morning was very nice! I don’t know her name, but she worked on the morning for breakfast! I’ll be back to this awesome hotel! We felt safe on that area. Also big thanks to the concierge guys: Brian and Jafeth! They were very nice and told us where to go and what to visit, all recommendations were great! Thanks again to everyone and We will be back!
I picked the hotel on my way to Tulum, didn’t have a lot of time to look for one, this one and some others were my options and I decided to get this one, close to the Center of tulum, but not quite on the Main Street, so I wanted to be a little quiet and close to everything. And the hotel looked nice on the pictures, however when I arrived, it was even better in real life! Pickers did not do the justice. Very beautiful and nice pool and clean and lots of plants! Just looked gorgeous! The restaurant in the hotel is amazing, great look and food was outstanding! Service was so good! Enrique was great, the bartender! We asked him to be the best margaritas in town, since we strangled to find a good one while we were in Mexico, and he made the best one from whole trip! Thanks to him! Very nice guy! The breakfast was great! I literally wanted to try everything on the menu since everything we ordered was great! The atmosphere was awesome…we didn’t want to leave the hotel, but due to many things we wanted to see in tulum, we had to leave the hotel to do other things! The waitress in the morning was very nice! I don’t know her name, but she worked on the morning for breakfast! I’ll be back to this awesome hotel! We felt safe on that area. Also big thanks to the concierge guys: Brian and Jafeth! They were very nice and told us where to go and what to visit, all recommendations were great! Thanks again to everyone and We will be back!
10
Hayleigh Lynn
8 mars 2023
·
10 stars absolutely! Stayed for 5 perfect nights, room was always clean and had great sleeps, we enoyed the personal bath once you figure out the water it is great ! The hotel is close to main strip with lots of restaurants and shops, ask staff about near by cenotes and lagoons! The people here are exceptional! Always eager to help with a big smile! Beatrice and “EL” at the cafe are phenomenal people and the food is incredible, would come back again and would definitely recommend! Thank you Xscape for an unforgettable experience, we loved visiting Tulum ❤️
10 stars absolutely! Stayed for 5 perfect nights, room was always clean and had great sleeps, we enoyed the personal bath once you figure out the water it is great ! The hotel is close to main strip with lots of restaurants and shops, ask staff about near by cenotes and lagoons! The people here are exceptional! Always eager to help with a big smile! Beatrice and “EL” at the cafe are phenomenal people and the food is incredible, would come back again and would definitely recommend! Thank you Xscape for an unforgettable experience, we loved visiting Tulum ❤️
10
Luis
21 mai 2025
·
A séjourné 1 nuit
Spuer nice courtyard area w pool and nice spacious tooms
Spuer nice courtyard area w pool and nice spacious tooms
10
Aneesa
31 mars 2025
·
A séjourné 4 nuits
Beautiful gardens and relaxing vibe
Beautiful gardens and relaxing vibe
10
Mackenzie
4 janv. 2024
·
A séjourné 1 nuit
Great spot. Off the main strip and much more quiet so you can relax at night. Great little outdoor tubs on the main floor and a nice pool. Welcome drinks were fun.
Great spot. Off the main strip and much more quiet so you can relax at night. Great little outdoor tubs on the main floor and a nice pool. Welcome drinks were fun.
10
Bruce
17 nov. 2024
·
A séjourné 7 nuits
This is a small, quiet hotel with a bit of an artistic, primitive vibe. Very kind staff. Relaxing. Spacious room with very comfortable king size bed. Great swimming pool & pretty outdoor area.
This is a small, quiet hotel with a bit of an artistic, primitive vibe. Very kind staff. Relaxing. Spacious room with very comfortable king size bed. Great swimming pool & pretty outdoor area.
8
Caroline
12 mars 2024
·
A séjourné 3 nuits
Petit hôtel sympa avec un bel exterieur. Chambre plutôt propre (aux standards mexicains). Personnel très gentil. Location de vélos et scooters dans l'hôtel, très pratique et prix raisonnables. Par contre la pression dans la douche est vraiment très faible, impossible pour une personne avec des cheveux un peu longs de se les laver.
Petit hôtel sympa avec un bel exterieur. Chambre plutôt propre (aux standards mexicains). Personnel très gentil. Location de vélos et scooters dans l'hôtel, très pratique et prix raisonnables. Par contre la pression dans la douche est vraiment très faible, impossible pour une personne avec des cheveux un peu longs de se les laver.
4
Brittany
6 janv. 2025
·
A séjourné 5 nuits
I booked the “luxury room” with the jetted tub for 5 nights. Before I even checked in I tried to cancel one night and they wouldn’t allow it. The street that the hotel on is pretty sketchy, but once you come into the gated areas it’s super nice! Lots of plants and a pool. The restaurant was really good. The jetted tub in the room was huge and there was not enough hot or even warm water to fill it, so we paid an extra $500 for NOTHING. It also had a super stink smell. The bathroom door was messed up, the shower didn’t have anything to block the water from going everywhere. It wasn’t the cleanest, and the bedding smelt bad like wet cloth that wasn’t dried properly. We asked them to change it and it still smelt bad. It was super loud 2/4 nights we were there. I would not recommend staying at this hotel for your entire trip, unless you want to feel like you’re roughing it. It’s not as good as the listings make it out to be and not worth the price.
I booked the “luxury room” with the jetted tub for 5 nights. Before I even checked in I tried to cancel one night and they wouldn’t allow it. The street that the hotel on is pretty sketchy, but once you come into the gated areas it’s super nice! Lots of plants and a pool. The restaurant was really good. The jetted tub in the room was huge and there was not enough hot or even warm water to fill it, so we paid an extra $500 for NOTHING. It also had a super stink smell. The bathroom door was messed up, the shower didn’t have anything to block the water from going everywhere. It wasn’t the cleanest, and the bedding smelt bad like wet cloth that wasn’t dried properly. We asked them to change it and it still smelt bad. It was super loud 2/4 nights we were there. I would not recommend staying at this hotel for your entire trip, unless you want to feel like you’re roughing it. It’s not as good as the listings make it out to be and not worth the price.
4
Jacob
18 janv. 2022
·
A séjourné 4 nuits
This review is completely about hotel management. They sell the bath, like a jacuzzi, yet there is not enough warm water to fill the damn thing. So, They falsely advertise. You know this is Mexico and even if you report the problem not much they will do. All I can do is write a review so you don't make the same mistake. I paid $1330 for the their best room(!) don't make the same mistake, believe the reviews written above, and just do not pay more than $99 for a room. I ended up staying in the room because I had no choice. Even the front desk agreed, Jacuzzi is not working and the owner is not doing anything about it. (!) Do yourself a favor and go for cheaper options. Even if it is Tulum, this is Mexico, not Ibiza nor Vegas, or St Tropez. Best of luck with your stay. Mr. Lennon, you are an awful Manager. It is a crime to not honor what you advertise. Meanwhile, I appreciate hotels.com trying to do the best they can to resolve the issue. All in all, this is a 0/5. One more note if you rent a scooter make sure there is gas in it. (!)
This review is completely about hotel management. They sell the bath, like a jacuzzi, yet there is not enough warm water to fill the damn thing. So, They falsely advertise. You know this is Mexico and even if you report the problem not much they will do. All I can do is write a review so you don't make the same mistake. I paid $1330 for the their best room(!) don't make the same mistake, believe the reviews written above, and just do not pay more than $99 for a room. I ended up staying in the room because I had no choice. Even the front desk agreed, Jacuzzi is not working and the owner is not doing anything about it. (!) Do yourself a favor and go for cheaper options. Even if it is Tulum, this is Mexico, not Ibiza nor Vegas, or St Tropez. Best of luck with your stay. Mr. Lennon, you are an awful Manager. It is a crime to not honor what you advertise. Meanwhile, I appreciate hotels.com trying to do the best they can to resolve the issue. All in all, this is a 0/5. One more note if you rent a scooter make sure there is gas in it. (!)
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les avis sont partagés : de nombreux clients ont trouvé les chambres et les espaces communs propres, tandis que d'autres ont signalé des sols poussiéreux, des salles de bains sales, du linge tâché ou malodorant et des insectes occasionnels.
Avis de voyageur à ce sujet
10
GAbriel
28 oct. 2024
·
A séjourné 1 nuit
Llegamos para las media noche. El check in fue muy rápido. La habitación fue muy cómoda, limpia y silenciosa. Nos despertamos temprano por un compromiso. Pero el tiempo que estuvimos ahí estuvo todo estuvo perfecto.
Llegamos para las media noche. El check in fue muy rápido. La habitación fue muy cómoda, limpia y silenciosa. Nos despertamos temprano por un compromiso. Pero el tiempo que estuvimos ahí estuvo todo estuvo perfecto.
10
LiLiane
27 déc. 2023
·
A séjourné 1 nuit
***I stayed in room X1. The reason why I booked the suite is because of the Jacuzzi. Didn’t realize how big it was until front desk took me to the room. It literally fits about seven adults. It was insane and I was super happy. I booked this room!!! *** I love the property. The staff are super nice, and extremely thoughtful. The pool guy took all his belongings out-of-the-way just so I can get a picture of the pool when he was working on it. Franco and Mario in the restaurant are wonderful. Ivanna at the frint desknis super sweet and full of recommendations. Her how I had to go to reception the evening before to ask for two pillowcases. Only to realize the stinging mildew smell was coming from my pillow and not the pillowcases. She was modified and contacted her supervisor straight away. ***If you are the property owner or manager reading this review, please FiIX the side door in X1. I told the evening reception that my door, although is locked…still opens when you pull the door knob. She told me not to worry, and I should be safe. I slept without incident…but still fix the door. My room was spaciius. Honestly, it was difficult trying to decide which rooms to book here; as they are alll unique!!! I am coming back to do the apartment and rooms w/ rooftop terrace. There is a sushi restaurant, a garden, dining area, and pool. Ask front sesk for pool towels.
***I stayed in room X1. The reason why I booked the suite is because of the Jacuzzi. Didn’t realize how big it was until front desk took me to the room. It literally fits about seven adults. It was insane and I was super happy. I booked this room!!! *** I love the property. The staff are super nice, and extremely thoughtful. The pool guy took all his belongings out-of-the-way just so I can get a picture of the pool when he was working on it. Franco and Mario in the restaurant are wonderful. Ivanna at the frint desknis super sweet and full of recommendations. Her how I had to go to reception the evening before to ask for two pillowcases. Only to realize the stinging mildew smell was coming from my pillow and not the pillowcases. She was modified and contacted her supervisor straight away. ***If you are the property owner or manager reading this review, please FiIX the side door in X1. I told the evening reception that my door, although is locked…still opens when you pull the door knob. She told me not to worry, and I should be safe. I slept without incident…but still fix the door. My room was spaciius. Honestly, it was difficult trying to decide which rooms to book here; as they are alll unique!!! I am coming back to do the apartment and rooms w/ rooftop terrace. There is a sushi restaurant, a garden, dining area, and pool. Ask front sesk for pool towels.
4
Yug
20 avr. 2025
·
A séjourné 2 nuits
It was worse. Very dirty property. Dust all around on the floor,your feet will turn black with dust. The Bathroom was even worst. Dirty & the toilet bowl filthy. They had some strange pee coloured liquid in the flush. Bad showers too. Dirty sink as well. Avoid this hotel at all cost. Look for other options. They even breached privacy by coming inside the room for room service although we mentioned we don't want service as the luggage was spread out & open. Overall poor experience. They don't seem to care, the manager looked inexperienced & did not do anything about the complaints.
It was worse. Very dirty property. Dust all around on the floor,your feet will turn black with dust. The Bathroom was even worst. Dirty & the toilet bowl filthy. They had some strange pee coloured liquid in the flush. Bad showers too. Dirty sink as well. Avoid this hotel at all cost. Look for other options. They even breached privacy by coming inside the room for room service although we mentioned we don't want service as the luggage was spread out & open. Overall poor experience. They don't seem to care, the manager looked inexperienced & did not do anything about the complaints.
2
muriel
12 févr. 2024
·
A séjourné 3 nuits
Plus jamais cet hôtel. Ayant eu un problème de Clim on nous a changé de chambre. Et quelle chambre !! Vielle, cachée au fin fond de l’hôtel. Robinet cassé, draps tachés et serviettes de toilettes trouées. On aurait dit la chambre du gardien. Même pas un mot d’excuse. C’est honteux de proposer cette chambre
Plus jamais cet hôtel. Ayant eu un problème de Clim on nous a changé de chambre. Et quelle chambre !! Vielle, cachée au fin fond de l’hôtel. Robinet cassé, draps tachés et serviettes de toilettes trouées. On aurait dit la chambre du gardien. Même pas un mot d’excuse. C’est honteux de proposer cette chambre
2
R Lalit
24 févr. 2025
·
A séjourné 3 nuits
This hotel was super pathetic! Cockroaches and insects inside the room, bathroom is dirty and there is no view from balcony as there are lot of overgrown plants! The wifi was broken for first 2 days i arrived, dont come here if you dont wanna ruin your tulum holidays! Only the receptionist was helpfull
This hotel was super pathetic! Cockroaches and insects inside the room, bathroom is dirty and there is no view from balcony as there are lot of overgrown plants! The wifi was broken for first 2 days i arrived, dont come here if you dont wanna ruin your tulum holidays! Only the receptionist was helpfull
10
Amy
1 janv. 2023
·
A séjourné 19 352 nuits
We had a fantastic stay at Xscape Tulum. Our room was lovely and very clean, the hotel location was a short walk to the main strip of shops and restaurants, the staff were all very friendly and helpful and the restaurant Casa Mia had delicious food and cocktails. Would really recommend this hotel to anyone hoping to have a relaxing stay in Tulum in a close location to the busy centre.
We had a fantastic stay at Xscape Tulum. Our room was lovely and very clean, the hotel location was a short walk to the main strip of shops and restaurants, the staff were all very friendly and helpful and the restaurant Casa Mia had delicious food and cocktails. Would really recommend this hotel to anyone hoping to have a relaxing stay in Tulum in a close location to the busy centre.
10
María Isabel
18 nov. 2024
·
A séjourné 1 nuit
La habitación increíblemente fantástica, preciosa, cómoda, limpia. Sin tacha
La habitación increíblemente fantástica, preciosa, cómoda, limpia. Sin tacha
8
Elizabeth
11 déc. 2024
·
Staff very friendly. Place very clean. Quiet and relaxing atmosphere. Restaurants have great food.
Staff very friendly. Place very clean. Quiet and relaxing atmosphere. Restaurants have great food.
4
Michelle
12 déc. 2024
·
A séjourné 1 nuit
The fridge was unplugged when i got in the room, the key to unlock thr door was sticking. The drapes are hung with actual zip ties. There is no tv in the rooms, the "hot tub" is flithy and outside the door to the room where anyone can walk by. The pillows have weird black spots on them. The sheets are not clean, or something is stuck on, like glue had been dumped. There is the most annoying wicker headboard full of dust and cobwebs, and is annoyingly loud if you move the slightly bit.do not recommend.
The fridge was unplugged when i got in the room, the key to unlock thr door was sticking. The drapes are hung with actual zip ties. There is no tv in the rooms, the "hot tub" is flithy and outside the door to the room where anyone can walk by. The pillows have weird black spots on them. The sheets are not clean, or something is stuck on, like glue had been dumped. There is the most annoying wicker headboard full of dust and cobwebs, and is annoyingly loud if you move the slightly bit.do not recommend.
4
Brittany
6 janv. 2025
·
A séjourné 5 nuits
I booked the “luxury room” with the jetted tub for 5 nights. Before I even checked in I tried to cancel one night and they wouldn’t allow it. The street that the hotel on is pretty sketchy, but once you come into the gated areas it’s super nice! Lots of plants and a pool. The restaurant was really good. The jetted tub in the room was huge and there was not enough hot or even warm water to fill it, so we paid an extra $500 for NOTHING. It also had a super stink smell. The bathroom door was messed up, the shower didn’t have anything to block the water from going everywhere. It wasn’t the cleanest, and the bedding smelt bad like wet cloth that wasn’t dried properly. We asked them to change it and it still smelt bad. It was super loud 2/4 nights we were there. I would not recommend staying at this hotel for your entire trip, unless you want to feel like you’re roughing it. It’s not as good as the listings make it out to be and not worth the price.
I booked the “luxury room” with the jetted tub for 5 nights. Before I even checked in I tried to cancel one night and they wouldn’t allow it. The street that the hotel on is pretty sketchy, but once you come into the gated areas it’s super nice! Lots of plants and a pool. The restaurant was really good. The jetted tub in the room was huge and there was not enough hot or even warm water to fill it, so we paid an extra $500 for NOTHING. It also had a super stink smell. The bathroom door was messed up, the shower didn’t have anything to block the water from going everywhere. It wasn’t the cleanest, and the bedding smelt bad like wet cloth that wasn’t dried properly. We asked them to change it and it still smelt bad. It was super loud 2/4 nights we were there. I would not recommend staying at this hotel for your entire trip, unless you want to feel like you’re roughing it. It’s not as good as the listings make it out to be and not worth the price.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont souvent spacieuses et confortables avec un aménagement rustique et minimaliste (fréquemment sans télévision ni téléphone), tandis que plusieurs avis mentionnent une connexion Wi-Fi faible, une faible pression d'eau, du bruit provenant des alentours ou de la circulation, et certains problèmes de maintenance ou de sécurité.
Avis de voyageur à ce sujet
2
Dlo
14 janv. 2022
·
A séjourné 2 nuits
Walls our paper thin so you can hear everyone talking in their rooms and the hallway. Music stays pumping until 3-4am so be prepared for little to no quality sleep. Internet worked for about 1 hour after check-in and then completely failed the rest of the stay. Had to go down to pool area to get decent connection. The reviews on this are so inflated - I believe they pay bots or customers to make you think it's rated 9+. Manager was horrendously unhelpful and totally smug when I passed on this feedback. I checked out on Jan 3rd in the morning and he was the manager at that time. Words cannot express how useless he was to rectify any of my concerns. What a waste of money.
Walls our paper thin so you can hear everyone talking in their rooms and the hallway. Music stays pumping until 3-4am so be prepared for little to no quality sleep. Internet worked for about 1 hour after check-in and then completely failed the rest of the stay. Had to go down to pool area to get decent connection. The reviews on this are so inflated - I believe they pay bots or customers to make you think it's rated 9+. Manager was horrendously unhelpful and totally smug when I passed on this feedback. I checked out on Jan 3rd in the morning and he was the manager at that time. Words cannot express how useless he was to rectify any of my concerns. What a waste of money.
6
Julia
5 nov. 2024
·
A séjourné 1 nuit
Günstige Unterkunft. Für eine Nacht ok. Die Außenanlage ist schön und sauber angelegt. Das Zimmer ist einfach eingerichtet. Ohne Fön und Fernseher, aber mit Klimaanlage. Man hört Nachts die Straßenhunde und die vorbeifahrenden Autos.
Günstige Unterkunft. Für eine Nacht ok. Die Außenanlage ist schön und sauber angelegt. Das Zimmer ist einfach eingerichtet. Ohne Fön und Fernseher, aber mit Klimaanlage. Man hört Nachts die Straßenhunde und die vorbeifahrenden Autos.
6
Catherine
1 févr. 2025
·
Musique trop forte juste en bas de notre chambre d'hôtel. On aurait pu nous avertir, nous avions hâte d'aller nous reposer ailleurs...
Musique trop forte juste en bas de notre chambre d'hôtel. On aurait pu nous avertir, nous avions hâte d'aller nous reposer ailleurs...
10
Luis
21 mai 2025
·
A séjourné 1 nuit
Spuer nice courtyard area w pool and nice spacious tooms
Spuer nice courtyard area w pool and nice spacious tooms
8
Tiffany
6 déc. 2023
·
A séjourné 3 nuits
The surrounding area is a little run down. But the actual property is very nice if you want to RELAX. Not a party type property, no phone, tv or strong Wi-Fi. But very nice for a romantic getaway that doesn't break the bank.
The surrounding area is a little run down. But the actual property is very nice if you want to RELAX. Not a party type property, no phone, tv or strong Wi-Fi. But very nice for a romantic getaway that doesn't break the bank.
10
Mostafa Kamal
27 nov. 2022
·
A séjourné 1 nuit
Sehr ruhig und nicht weit von dir Stadt, ich werde wieder hin gehen! Zimmer ist richtig groß und bequem und günstig Vergleich mit andren Hotels !
Sehr ruhig und nicht weit von dir Stadt, ich werde wieder hin gehen! Zimmer ist richtig groß und bequem und günstig Vergleich mit andren Hotels !
6
Kim
18 déc. 2022
·
A séjourné 2 nuits
The staff are really friendly and helpful. This hotel is on a very busy street and we unfortunately had a room that was streetside. Traffic started at 5am and was LOUD. The room is bare bones , no drinking water unless you purchase. The door only has a push lock and no deadbolt, so not very secure. The pool is nice and clean and grounds are nice. Not a bad place for 1 night but wouldn't do an extended stay here.
The staff are really friendly and helpful. This hotel is on a very busy street and we unfortunately had a room that was streetside. Traffic started at 5am and was LOUD. The room is bare bones , no drinking water unless you purchase. The door only has a push lock and no deadbolt, so not very secure. The pool is nice and clean and grounds are nice. Not a bad place for 1 night but wouldn't do an extended stay here.
10
Bruce
17 nov. 2024
·
A séjourné 7 nuits
This is a small, quiet hotel with a bit of an artistic, primitive vibe. Very kind staff. Relaxing. Spacious room with very comfortable king size bed. Great swimming pool & pretty outdoor area.
This is a small, quiet hotel with a bit of an artistic, primitive vibe. Very kind staff. Relaxing. Spacious room with very comfortable king size bed. Great swimming pool & pretty outdoor area.
8
Caroline
12 mars 2024
·
A séjourné 3 nuits
Petit hôtel sympa avec un bel exterieur. Chambre plutôt propre (aux standards mexicains). Personnel très gentil. Location de vélos et scooters dans l'hôtel, très pratique et prix raisonnables. Par contre la pression dans la douche est vraiment très faible, impossible pour une personne avec des cheveux un peu longs de se les laver.
Petit hôtel sympa avec un bel exterieur. Chambre plutôt propre (aux standards mexicains). Personnel très gentil. Location de vélos et scooters dans l'hôtel, très pratique et prix raisonnables. Par contre la pression dans la douche est vraiment très faible, impossible pour une personne avec des cheveux un peu longs de se les laver.
4
Henry
8 janv. 2025
·
A séjourné 1 nuit
Outdated, no TV and interior not safe. I had requested first floor, I received a confirmation but ended on the 3rd floor with stairs!
Outdated, no TV and interior not safe. I had requested first floor, I received a confirmation but ended on the 3rd floor with stairs!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
De nombreux clients soulignent la gentillesse et la serviabilité du personnel ainsi qu'un enregistrement rapide, mais des plaintes récurrentes mentionnent une mauvaise réponse aux problèmes, un manque de communication, des violations de la vie privée et des objets disparus.
Avis de voyageur à ce sujet
10
Elizabeth
30 juin 2023
·
A séjourné 2 nuits
We booked Xscape last minute and we’re not disappointed. The best part by far was the staff, size of rooms and walking distance downtown. Downtown has way better local food options than the hotel strip. They also rent scooters which is a must. We will be back!
We booked Xscape last minute and we’re not disappointed. The best part by far was the staff, size of rooms and walking distance downtown. Downtown has way better local food options than the hotel strip. They also rent scooters which is a must. We will be back!
2
Dlo
14 janv. 2022
·
A séjourné 2 nuits
Walls our paper thin so you can hear everyone talking in their rooms and the hallway. Music stays pumping until 3-4am so be prepared for little to no quality sleep. Internet worked for about 1 hour after check-in and then completely failed the rest of the stay. Had to go down to pool area to get decent connection. The reviews on this are so inflated - I believe they pay bots or customers to make you think it's rated 9+. Manager was horrendously unhelpful and totally smug when I passed on this feedback. I checked out on Jan 3rd in the morning and he was the manager at that time. Words cannot express how useless he was to rectify any of my concerns. What a waste of money.
Walls our paper thin so you can hear everyone talking in their rooms and the hallway. Music stays pumping until 3-4am so be prepared for little to no quality sleep. Internet worked for about 1 hour after check-in and then completely failed the rest of the stay. Had to go down to pool area to get decent connection. The reviews on this are so inflated - I believe they pay bots or customers to make you think it's rated 9+. Manager was horrendously unhelpful and totally smug when I passed on this feedback. I checked out on Jan 3rd in the morning and he was the manager at that time. Words cannot express how useless he was to rectify any of my concerns. What a waste of money.
10
Jorge
30 janv. 2022
·
A séjourné 3 nuits
Wonderful staff; the staff went the extra mile to make our stay pleasant, enjoyable and comfortable. Specially the reception and the restaurant staff.
Wonderful staff; the staff went the extra mile to make our stay pleasant, enjoyable and comfortable. Specially the reception and the restaurant staff.
6
William Russell
2 oct. 2024
·
A séjourné 4 nuits
We were booked for four days, we left after three. One day we returned after exploring to find the housekeeper took all our loose pesos, assuming it was theirs? The bathroom window could not be locked, which made us feel unsafe. When it rained, the water built up by our door and came into the room. The third night, a family checked into the room next to us with loud children, and a baby who screamed like a car alarm. The noise continued the next morning, and we wanted to escape! The front desk ignored our dissatisfaction and complaints and charged us for the next day anyway.
We were booked for four days, we left after three. One day we returned after exploring to find the housekeeper took all our loose pesos, assuming it was theirs? The bathroom window could not be locked, which made us feel unsafe. When it rained, the water built up by our door and came into the room. The third night, a family checked into the room next to us with loud children, and a baby who screamed like a car alarm. The noise continued the next morning, and we wanted to escape! The front desk ignored our dissatisfaction and complaints and charged us for the next day anyway.
4
Yug
20 avr. 2025
·
A séjourné 2 nuits
It was worse. Very dirty property. Dust all around on the floor,your feet will turn black with dust. The Bathroom was even worst. Dirty & the toilet bowl filthy. They had some strange pee coloured liquid in the flush. Bad showers too. Dirty sink as well. Avoid this hotel at all cost. Look for other options. They even breached privacy by coming inside the room for room service although we mentioned we don't want service as the luggage was spread out & open. Overall poor experience. They don't seem to care, the manager looked inexperienced & did not do anything about the complaints.
It was worse. Very dirty property. Dust all around on the floor,your feet will turn black with dust. The Bathroom was even worst. Dirty & the toilet bowl filthy. They had some strange pee coloured liquid in the flush. Bad showers too. Dirty sink as well. Avoid this hotel at all cost. Look for other options. They even breached privacy by coming inside the room for room service although we mentioned we don't want service as the luggage was spread out & open. Overall poor experience. They don't seem to care, the manager looked inexperienced & did not do anything about the complaints.
6
Ana Karen
9 juin 2024
·
A séjourné 2 nuits
Más honestidad del personal, tomaron un objeto y no lo devolvieron :(
Más honestidad del personal, tomaron un objeto y no lo devolvieron :(
2
krista
9 déc. 2024
·
A séjourné 1 nuit
I am stranded in Toronto. Could not make it into Tulum today. I sent a message to the property and they didn’t even bother to respond. So I guess my reservation meant nothing to them, they are happy to keep the money while I am stuck missing out on my vacation.
I am stranded in Toronto. Could not make it into Tulum today. I sent a message to the property and they didn’t even bother to respond. So I guess my reservation meant nothing to them, they are happy to keep the money while I am stuck missing out on my vacation.
10
Damian
11 janv. 2025
·
A séjourné 2 nuits
El hotel me pareció increíble, tranquilo, sus áreas verdes bien cuidadas y la zona de alberca limpia. El check in fue super rápido y la habitación me resulto super acogedora. El personal muy amable y dispuesto a atender dudas y dar apoyo si uno requiere de alguna sugerencia. Muy buen hospedaje.
El hotel me pareció increíble, tranquilo, sus áreas verdes bien cuidadas y la zona de alberca limpia. El check in fue super rápido y la habitación me resulto super acogedora. El personal muy amable y dispuesto a atender dudas y dar apoyo si uno requiere de alguna sugerencia. Muy buen hospedaje.
10
Monica
29 mars 2024
·
A séjourné 2 nuits
Xscape hotel is a beautiful place to be when visiting Tulum, the comfort and design of the buildings, gardens and pool makes it a very inviting and pleasurable. Diana and Valeria the Reception Desk employees went above and beyond trying to help us make our stay more enjoyable, they gave us great suggestions on where to go, gave us a useful map when we rented a couple of their rental bikes to enjoy visiting the town. They also gave us the option to leave our belongings on our last day after we check out. Upon our arrival back,we were able to use the pool and later have access to a full bathroom,so we could freshen up and continue our trip to our next location. Their friendliness, knowledge and willingness to help us was truly appreciated. We will for sure be back to Xscape Tulum
Xscape hotel is a beautiful place to be when visiting Tulum, the comfort and design of the buildings, gardens and pool makes it a very inviting and pleasurable. Diana and Valeria the Reception Desk employees went above and beyond trying to help us make our stay more enjoyable, they gave us great suggestions on where to go, gave us a useful map when we rented a couple of their rental bikes to enjoy visiting the town. They also gave us the option to leave our belongings on our last day after we check out. Upon our arrival back,we were able to use the pool and later have access to a full bathroom,so we could freshen up and continue our trip to our next location. Their friendliness, knowledge and willingness to help us was truly appreciated. We will for sure be back to Xscape Tulum
8
JOSE LUIS ACOSTA
26 janv. 2025
·
A séjourné 2 nuits
Buena atencion, servicio rapido en recepcion y restaurante. Comodo y seguro
Buena atencion, servicio rapido en recepcion y restaurante. Comodo y seguro
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situation pratique pour se rendre à pied à Tulum Centro et aux restaurants locaux, bien que la rue immédiate puisse sembler rude et qu'il y ait du trafic à proximité ; il faut du temps pour se rendre à la plage et les taxis sont coûteux.
Avis de voyageur à ce sujet
8
Landon
20 sept. 2025
·
A séjourné 3 nuits
The wait staff was excellent. We stayed in the jacuzzi garden room…was more like a cold tub. All of downtown Tulum was within walking distance. Good selection of restaurants within a half mile.
The wait staff was excellent. We stayed in the jacuzzi garden room…was more like a cold tub. All of downtown Tulum was within walking distance. Good selection of restaurants within a half mile.
10
Edwin
19 juil. 2024
·
A séjourné 1 nuit
Beautiful property, matched the Tulum vibe we all imagine. Area surrounding is very local, but it is conveniently located to the center of town. Staff was exceptional!
Beautiful property, matched the Tulum vibe we all imagine. Area surrounding is very local, but it is conveniently located to the center of town. Staff was exceptional!
10
Mackenzie
4 janv. 2024
·
A séjourné 1 nuit
Great spot. Off the main strip and much more quiet so you can relax at night. Great little outdoor tubs on the main floor and a nice pool. Welcome drinks were fun.
Great spot. Off the main strip and much more quiet so you can relax at night. Great little outdoor tubs on the main floor and a nice pool. Welcome drinks were fun.
6
Svetlana
5 janv. 2025
·
A séjourné 4 nuits
Mixed feelings about this one. Smelly room, breakfast wasn’t good, loud at night. Location is good if you want to be in town
Mixed feelings about this one. Smelly room, breakfast wasn’t good, loud at night. Location is good if you want to be in town
8
Marco
13 janv. 2025
·
A séjourné 1 nuit
Bom hotel, mas um pouco caro para o que oferece. Nosso quarto dava de frente para a piscina, mas as plantas do canteiro da varanda estão tao altas que nao tem vista alguma. Frustrante. Chegamos um pouco antes do horário do check-in, mesmo assim só liberaram o quarto 20 minutos após as 15h. A rua do hotel é um pouco insegura.
Bom hotel, mas um pouco caro para o que oferece. Nosso quarto dava de frente para a piscina, mas as plantas do canteiro da varanda estão tao altas que nao tem vista alguma. Frustrante. Chegamos um pouco antes do horário do check-in, mesmo assim só liberaram o quarto 20 minutos após as 15h. A rua do hotel é um pouco insegura.
10
Amy
1 janv. 2023
·
A séjourné 19 352 nuits
We had a fantastic stay at Xscape Tulum. Our room was lovely and very clean, the hotel location was a short walk to the main strip of shops and restaurants, the staff were all very friendly and helpful and the restaurant Casa Mia had delicious food and cocktails. Would really recommend this hotel to anyone hoping to have a relaxing stay in Tulum in a close location to the busy centre.
We had a fantastic stay at Xscape Tulum. Our room was lovely and very clean, the hotel location was a short walk to the main strip of shops and restaurants, the staff were all very friendly and helpful and the restaurant Casa Mia had delicious food and cocktails. Would really recommend this hotel to anyone hoping to have a relaxing stay in Tulum in a close location to the busy centre.
8
Andrew
29 déc. 2022
·
A séjourné 19 349 nuits
Well located, good value, friendly staff! would reccomend!
Well located, good value, friendly staff! would reccomend!
8
Melissa
13 déc. 2022
·
A séjourné 5 nuits
The hotel itself is beautiful, and the staff was very helpful, especially with organizing logistics. The restaurant food is decent, and the pool is beautiful The downsides - the bed was not very comfortable, and there is A LOT of construction happening in this area of town at this time. This can be quite noisy. In addition, the main road of Tulum is nearby, and there are a lot of very loud trucks that pass by at all hours It's about a 40 minute walk from the beach; there are taxis but they are very overpriced. There are bikes that can get you there, though they are one-speed and pretty heavy. All of this would apply to any hotel in this part of town though! It's something I wish I had known beforehand though
The hotel itself is beautiful, and the staff was very helpful, especially with organizing logistics. The restaurant food is decent, and the pool is beautiful The downsides - the bed was not very comfortable, and there is A LOT of construction happening in this area of town at this time. This can be quite noisy. In addition, the main road of Tulum is nearby, and there are a lot of very loud trucks that pass by at all hours It's about a 40 minute walk from the beach; there are taxis but they are very overpriced. There are bikes that can get you there, though they are one-speed and pretty heavy. All of this would apply to any hotel in this part of town though! It's something I wish I had known beforehand though
10
Marika
28 déc. 2024
·
A séjourné 4 nuits
Walking distance to Tulum Centro. 7 eleven, very cute cafe and many dining nearby. Very friendly receptionist.
Walking distance to Tulum Centro. 7 eleven, very cute cafe and many dining nearby. Very friendly receptionist.
4
Brittany
6 janv. 2025
·
A séjourné 5 nuits
I booked the “luxury room” with the jetted tub for 5 nights. Before I even checked in I tried to cancel one night and they wouldn’t allow it. The street that the hotel on is pretty sketchy, but once you come into the gated areas it’s super nice! Lots of plants and a pool. The restaurant was really good. The jetted tub in the room was huge and there was not enough hot or even warm water to fill it, so we paid an extra $500 for NOTHING. It also had a super stink smell. The bathroom door was messed up, the shower didn’t have anything to block the water from going everywhere. It wasn’t the cleanest, and the bedding smelt bad like wet cloth that wasn’t dried properly. We asked them to change it and it still smelt bad. It was super loud 2/4 nights we were there. I would not recommend staying at this hotel for your entire trip, unless you want to feel like you’re roughing it. It’s not as good as the listings make it out to be and not worth the price.
I booked the “luxury room” with the jetted tub for 5 nights. Before I even checked in I tried to cancel one night and they wouldn’t allow it. The street that the hotel on is pretty sketchy, but once you come into the gated areas it’s super nice! Lots of plants and a pool. The restaurant was really good. The jetted tub in the room was huge and there was not enough hot or even warm water to fill it, so we paid an extra $500 for NOTHING. It also had a super stink smell. The bathroom door was messed up, the shower didn’t have anything to block the water from going everywhere. It wasn’t the cleanest, and the bedding smelt bad like wet cloth that wasn’t dried properly. We asked them to change it and it still smelt bad. It was super loud 2/4 nights we were there. I would not recommend staying at this hotel for your entire trip, unless you want to feel like you’re roughing it. It’s not as good as the listings make it out to be and not worth the price.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Le restaurant sur place est souvent salué pour sa cuisine et ses boissons savoureuses ainsi que pour son personnel serviable, mais certains clients ont trouvé le petit-déjeuner basique ou trop cher, et quelques-uns ont estimé qu'il n'était pas bon.
Avis de voyageur à ce sujet
10
Vilena
25 août 2022
·
A séjourné 3 nuits
I picked the hotel on my way to Tulum, didn’t have a lot of time to look for one, this one and some others were my options and I decided to get this one, close to the Center of tulum, but not quite on the Main Street, so I wanted to be a little quiet and close to everything. And the hotel looked nice on the pictures, however when I arrived, it was even better in real life! Pickers did not do the justice. Very beautiful and nice pool and clean and lots of plants! Just looked gorgeous! The restaurant in the hotel is amazing, great look and food was outstanding! Service was so good! Enrique was great, the bartender! We asked him to be the best margaritas in town, since we strangled to find a good one while we were in Mexico, and he made the best one from whole trip! Thanks to him! Very nice guy! The breakfast was great! I literally wanted to try everything on the menu since everything we ordered was great! The atmosphere was awesome…we didn’t want to leave the hotel, but due to many things we wanted to see in tulum, we had to leave the hotel to do other things! The waitress in the morning was very nice! I don’t know her name, but she worked on the morning for breakfast! I’ll be back to this awesome hotel! We felt safe on that area. Also big thanks to the concierge guys: Brian and Jafeth! They were very nice and told us where to go and what to visit, all recommendations were great! Thanks again to everyone and We will be back!
I picked the hotel on my way to Tulum, didn’t have a lot of time to look for one, this one and some others were my options and I decided to get this one, close to the Center of tulum, but not quite on the Main Street, so I wanted to be a little quiet and close to everything. And the hotel looked nice on the pictures, however when I arrived, it was even better in real life! Pickers did not do the justice. Very beautiful and nice pool and clean and lots of plants! Just looked gorgeous! The restaurant in the hotel is amazing, great look and food was outstanding! Service was so good! Enrique was great, the bartender! We asked him to be the best margaritas in town, since we strangled to find a good one while we were in Mexico, and he made the best one from whole trip! Thanks to him! Very nice guy! The breakfast was great! I literally wanted to try everything on the menu since everything we ordered was great! The atmosphere was awesome…we didn’t want to leave the hotel, but due to many things we wanted to see in tulum, we had to leave the hotel to do other things! The waitress in the morning was very nice! I don’t know her name, but she worked on the morning for breakfast! I’ll be back to this awesome hotel! We felt safe on that area. Also big thanks to the concierge guys: Brian and Jafeth! They were very nice and told us where to go and what to visit, all recommendations were great! Thanks again to everyone and We will be back!
10
Jorge
30 janv. 2022
·
A séjourné 3 nuits
Wonderful staff; the staff went the extra mile to make our stay pleasant, enjoyable and comfortable. Specially the reception and the restaurant staff.
Wonderful staff; the staff went the extra mile to make our stay pleasant, enjoyable and comfortable. Specially the reception and the restaurant staff.
8
Obdulia
22 déc. 2024
·
A séjourné 3 nuits
Tienen pocas opciones para comer, los paquetes de desayuno son caros, es mejor búscar opciones fuera. Las opciones individuales son muy básicas, no hay una correlación entre calidad y precio
Tienen pocas opciones para comer, los paquetes de desayuno son caros, es mejor búscar opciones fuera. Las opciones individuales son muy básicas, no hay una correlación entre calidad y precio
8
Manuel
1 févr. 2025
·
A séjourné 2 nuits
Es un lugar muy ameno. El servicio de desayuno (los paquetes) y el de comida (Kukulcán roll y tacos de camarón) muy ricos!!
Es un lugar muy ameno. El servicio de desayuno (los paquetes) y el de comida (Kukulcán roll y tacos de camarón) muy ricos!!
10
Mackenzie
4 janv. 2024
·
A séjourné 1 nuit
Great spot. Off the main strip and much more quiet so you can relax at night. Great little outdoor tubs on the main floor and a nice pool. Welcome drinks were fun.
Great spot. Off the main strip and much more quiet so you can relax at night. Great little outdoor tubs on the main floor and a nice pool. Welcome drinks were fun.
6
Svetlana
5 janv. 2025
·
A séjourné 4 nuits
Mixed feelings about this one. Smelly room, breakfast wasn’t good, loud at night. Location is good if you want to be in town
Mixed feelings about this one. Smelly room, breakfast wasn’t good, loud at night. Location is good if you want to be in town
10
Amy
1 janv. 2023
·
A séjourné 19 352 nuits
We had a fantastic stay at Xscape Tulum. Our room was lovely and very clean, the hotel location was a short walk to the main strip of shops and restaurants, the staff were all very friendly and helpful and the restaurant Casa Mia had delicious food and cocktails. Would really recommend this hotel to anyone hoping to have a relaxing stay in Tulum in a close location to the busy centre.
We had a fantastic stay at Xscape Tulum. Our room was lovely and very clean, the hotel location was a short walk to the main strip of shops and restaurants, the staff were all very friendly and helpful and the restaurant Casa Mia had delicious food and cocktails. Would really recommend this hotel to anyone hoping to have a relaxing stay in Tulum in a close location to the busy centre.
8
Elizabeth
11 déc. 2024
·
Staff very friendly. Place very clean. Quiet and relaxing atmosphere. Restaurants have great food.
Staff very friendly. Place very clean. Quiet and relaxing atmosphere. Restaurants have great food.
8
Melissa
13 déc. 2022
·
A séjourné 5 nuits
The hotel itself is beautiful, and the staff was very helpful, especially with organizing logistics. The restaurant food is decent, and the pool is beautiful The downsides - the bed was not very comfortable, and there is A LOT of construction happening in this area of town at this time. This can be quite noisy. In addition, the main road of Tulum is nearby, and there are a lot of very loud trucks that pass by at all hours It's about a 40 minute walk from the beach; there are taxis but they are very overpriced. There are bikes that can get you there, though they are one-speed and pretty heavy. All of this would apply to any hotel in this part of town though! It's something I wish I had known beforehand though
The hotel itself is beautiful, and the staff was very helpful, especially with organizing logistics. The restaurant food is decent, and the pool is beautiful The downsides - the bed was not very comfortable, and there is A LOT of construction happening in this area of town at this time. This can be quite noisy. In addition, the main road of Tulum is nearby, and there are a lot of very loud trucks that pass by at all hours It's about a 40 minute walk from the beach; there are taxis but they are very overpriced. There are bikes that can get you there, though they are one-speed and pretty heavy. All of this would apply to any hotel in this part of town though! It's something I wish I had known beforehand though
10
Ariane
26 mai 2022
·
A séjourné 4 nuits
Hôtel proche du centre ville mais dans un endroit calme. L’extérieur correspond parfaitement aux photos du site. Beaucoup de verdure et une très belle piscine. Il y a également un restaurant dans l’hôtel, qui propose beaucoup de spécialités et qui s’est adapté à nos demandes un peu spéciales lorsque nous sommes tombés malades. Grand merci à Carlos pour sa serviabilité !
Hôtel proche du centre ville mais dans un endroit calme. L’extérieur correspond parfaitement aux photos du site. Beaucoup de verdure et une très belle piscine. Il y a également un restaurant dans l’hôtel, qui propose beaucoup de spécialités et qui s’est adapté à nos demandes un peu spéciales lorsque nous sommes tombés malades. Grand merci à Carlos pour sa serviabilité !
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Dorine
22 mars 2026
·
A séjourné 2 nuits
Le jacuzzi fonctionne très bien !!! Il faut juste être patient lors du remplissage (peu de pression) et accepter qu'il y est une quantité limitée d'eau chaude pour la douche et le jacuzzi. Jardin très fleuri, transats confortables à la piscine, restaurant au top pour le petit déjeuner. Je recommande cet hôtel pour être au centre de Tulum.
Le jacuzzi fonctionne très bien !!! Il faut juste être patient lors du remplissage (peu de pression) et accepter qu'il y est une quantité limitée d'eau chaude pour la douche et le jacuzzi. Jardin très fleuri, transats confortables à la piscine, restaurant au top pour le petit déjeuner. Je recommande cet hôtel pour être au centre de Tulum.
6
Catherine
1 févr. 2025
·
Musique trop forte juste en bas de notre chambre d'hôtel. On aurait pu nous avertir, nous avions hâte d'aller nous reposer ailleurs...
Musique trop forte juste en bas de notre chambre d'hôtel. On aurait pu nous avertir, nous avions hâte d'aller nous reposer ailleurs...
8
Caroline
12 mars 2024
·
A séjourné 3 nuits
Petit hôtel sympa avec un bel exterieur. Chambre plutôt propre (aux standards mexicains). Personnel très gentil. Location de vélos et scooters dans l'hôtel, très pratique et prix raisonnables. Par contre la pression dans la douche est vraiment très faible, impossible pour une personne avec des cheveux un peu longs de se les laver.
Petit hôtel sympa avec un bel exterieur. Chambre plutôt propre (aux standards mexicains). Personnel très gentil. Location de vélos et scooters dans l'hôtel, très pratique et prix raisonnables. Par contre la pression dans la douche est vraiment très faible, impossible pour une personne avec des cheveux un peu longs de se les laver.
2
muriel
12 févr. 2024
·
A séjourné 3 nuits
Plus jamais cet hôtel. Ayant eu un problème de Clim on nous a changé de chambre. Et quelle chambre !! Vielle, cachée au fin fond de l’hôtel. Robinet cassé, draps tachés et serviettes de toilettes trouées. On aurait dit la chambre du gardien. Même pas un mot d’excuse. C’est honteux de proposer cette chambre
Plus jamais cet hôtel. Ayant eu un problème de Clim on nous a changé de chambre. Et quelle chambre !! Vielle, cachée au fin fond de l’hôtel. Robinet cassé, draps tachés et serviettes de toilettes trouées. On aurait dit la chambre du gardien. Même pas un mot d’excuse. C’est honteux de proposer cette chambre
10
Ariane
26 mai 2022
·
A séjourné 4 nuits
Hôtel proche du centre ville mais dans un endroit calme. L’extérieur correspond parfaitement aux photos du site. Beaucoup de verdure et une très belle piscine. Il y a également un restaurant dans l’hôtel, qui propose beaucoup de spécialités et qui s’est adapté à nos demandes un peu spéciales lorsque nous sommes tombés malades. Grand merci à Carlos pour sa serviabilité !
Hôtel proche du centre ville mais dans un endroit calme. L’extérieur correspond parfaitement aux photos du site. Beaucoup de verdure et une très belle piscine. Il y a également un restaurant dans l’hôtel, qui propose beaucoup de spécialités et qui s’est adapté à nos demandes un peu spéciales lorsque nous sommes tombés malades. Grand merci à Carlos pour sa serviabilité !
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 23:00
Avant 12:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-16: 34.12869997929382USD
- 2026-09-17: 35.59311910743713USD
- 2026-09-18: 35.600477282436366USD
- 2026-09-19: 35.536009511177056USD
- 2026-09-20: 35.536009511177056USD
- 2026-09-21: 34.115426365779875USD
- 2026-09-22: 36.12651783251572USD
- 2026-09-23: 36.513998758762355USD
- 2026-09-24: 37.96853328109741USD
- 2026-09-25: 36.513998758762355USD
- 2026-09-26: 37.89888785917663USD
- 2026-09-27: 37.85167381513214USD
- 2026-09-28: 31.948889347282407USD
- 2026-09-29: 36.473547405158996USD
- 2026-09-30: 37.89888785917663USD
- 2026-10-01: 36.513998758762355USD
- 2026-10-02: 37.89888785917663USD
- 2026-10-03: 36.513998758762355USD
- 2026-10-04: 36.513998758762355USD
- 2026-10-05: 37.89888785917663USD
- 2026-10-06: 36.15706925534057USD
- 2026-10-07: 37.89888785917663USD
- 2026-10-08: 37.89888785917663USD
- 2026-10-09: 37.89888785917663USD
- 2026-10-10: 40.76443398834991USD
- 2026-10-11: 40.68294893227386USD
- 2026-10-12: 40.68294893227386USD
- 2026-10-13: 40.68294893227386USD
- 2026-10-14: 40.76443398834991USD
- 2026-10-15: 40.76443398834991USD
- 2026-10-16: 50.27724288276672USD
- 2026-10-17: 40.86141477862549USD
- 2026-10-18: 40.754485893379204USD
- 2026-10-19: 40.754485893379204USD
- 2026-10-20: 40.754485893379204USD
- 2026-10-21: 40.754485893379204USD
- 2026-10-22: 40.76443398834991USD
- 2026-10-23: 40.754485893379204USD
- 2026-10-24: 48.60330951855468USD
- 2026-10-25: 37.8093374901886USD
- 2026-10-26: 50.27724288276672USD
- 2026-10-27: 40.754485893379204USD
- 2026-10-28: 40.754485893379204USD
- 2026-10-29: 40.754485893379204USD
- 2026-10-30: 40.754485893379204USD
- 2026-10-31: NO DATA
- 2026-11-01: 40.67180111106109USD
- 2026-11-02: 50.27724288276672USD
- 2026-11-03: 40.76443398834991USD
- 2026-11-04: 40.76443398834991USD
- 2026-11-05: 40.76443398834991USD
- 2026-11-06: 40.754485893379204USD
- 2026-11-07: 44.80906581394958USD
- 2026-11-08: 40.754485893379204USD
- 2026-11-09: 40.754485893379204USD
- 2026-11-10: 40.76443398834991USD
- 2026-11-11: 40.76443398834991USD
- 2026-11-12: 40.754485893379204USD
- 2026-11-13: 40.754485893379204USD
- 2026-11-14: 40.754485893379204USD
- 2026-11-15: 40.754485893379204USD
- 2026-11-16: 48.60330951855468USD
La réception est ouverte aux heures suivantes :
- Du lundi au dimanche : de 07 h 30 à 21 h 00
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit, les cartes de débit, et les espèces
- Cet hébergement comprend le dispositif de sécurité suivant : un extincteur
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Piscine accessible de 09 h 00 à 22 h 00.
- Le petit déjeuner préparé sur commande coûte entre 8 USD et 15 USD environ par adulte et entre 8 USD et 15 USD environ par enfant.
- Navette aéroport : 130 USD par chambre, aller simple
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Navette aéroport
Restaurant
Piscine
Service en chambre
Organisation d'excursions
Activités
Piscine
Jardin
Équitation
Piscine extérieure
Bicycle Tour Information
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Massage
Petit-déjeuner en chambre
Chambre familiale
Services
Organisation d'excursions
Ménage
Coffre-fort
Location de vélos
Consigne à bagage
Zone fumeurs
Concierge Services
Parking
Parking
Navette aéroport
Parking gratuit
Parking Onsite
Connexion Internet
Wi-fi gratuit