Name: Holiday Inn Express - Madrid - Airport by IHG
Address: Avenida de Aragon, 402, Rejas, Madrid, Spain, Madrid, Province Of Madrid, ES
Price range: $104–$512 per night
Rating: 8.77

What guests think

Holiday Inn Express - Madrid - Airport by IHG is a modern, very clean airport-oriented hotel with friendly staff, comfortable quiet rooms, and included breakfast, appealing for short stopovers, though it sits in an isolated area away from central Madrid.

The paid airport shuttle requires advance booking and runs on a limited schedule; several guests struggled to find it or reported no pick-up. Rooms feel new and quiet, but some are compact with minimal storage, occasional accessible-bathroom layouts that flood, and temperature controls guests cannot adjust. Breakfast is convenient yet varies in variety and crowding, while the on-site restaurant is handy with mixed quality. Overall, it’s a practical overnight base near the airport.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Modern amenities include a small outdoor pool and an on-site bar/restaurant; parking is available, with many using free street parking nearby. The paid airport shuttle must be reserved in advance, runs limited hours, and several guests reported confusion or missed pick-ups.

Related guest reviews

10

Mari Carmen

Aug 24, 2024

·

Stayed 1 night

Para estancia corta ideal. Y más si vas como en nuestro caso con vehículo propio. La piscina es pequeña pero para refrescarse está bien. A pesar de estar al lado del aeropuerto no se oía ningún ruido: bien insonorizada la habitación. Todo perfecto.

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10

franck

Jun 11, 2025

·

Stayed 6 nights

Hôtel propre, personnel accueillant Piscine un peu petite

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8

Guillermo

Oct 19, 2025

·

Stayed 3 nights

The Shuttle Service is very limited and expensive

10

Paul

Aug 23, 2024

·

Stayed 2 nights

The swimming pool was.extremely small and there was seating for only 8 people. The location also isn’t great with regards to shops and restaurants but it is close to the airport. So a few issues to over come but well worth it. The staff was an amazing, helpful and really friendly. The breakfast was excellent and they even had a high end coffee machine making Cappuccino’s. For the money this was a 5 star rating all the way.

10

Sophie

Jun 15, 2025

·

Stayed 2 nights

From check in with Manu who was an absolute angel at 00.30am, this was a fabulous stay. Room was huge with relaxing colours and lighting, pool was great, breakfast very good! Lovely weekend getaway

6

Michelle

Jul 3, 2025

·

Stayed 2 nights

The hotel is conveniently located to the airport but there isn’t much right around the hotel with regard to restaurants or stores. The hotel staff was very friendly and helpful. There is plenty of free parking on the street right in front of the hotel so no need to pay for parking.

10

Frank

Oct 25, 2025

·

Stayed 1 night

Hotel looked brand new. Check in was fast and courageous. Rooms very comfy and nice big bed. Beware their shuttle from the airport to the hotel had very limited service. Taxi was 33 Euros! Hotel to airport was easy and only cost 5 Euros each.

8

Julian

Oct 15, 2025

·

Stayed 1 night

Airport shuttle was easy to find but schedule could use improvement. Also there is a fee for the shuttle. Food trays at breakfast were constantly empty. Overall ok but not excellent.

10

Eduardo

Nov 3, 2025

·

Stayed 1 night

Ficamos uma só noite de conexão e é uma ótima opção a 15 minutos do Terminal 4 de Barajas. O serviço de transporte é ótimo mas você tem que reservar online e custa 5 euros por pessoa. È bom ficar atento a isso.

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8

Alvin

Nov 6, 2025

·

Stayed 1 night

Hotel was clean and modern, staff friendly and helpful. Breakfast was just so-so, but certainly adequate. Had a problem getting there from the airport. Shuttle system is by RSVP only, so forget about getting picked up at the airport. We had to take a very expensive cab ride there (it's much less if you get your taxi at terminal 1, not T4). Address is confusing and we were taken to an empty dark office building by the taxi and told us this was the hotel. No! It was across the street with a very small sign. One address is shared by a number of buildings, so everyone gets confused. Hotel clerk laughed about our story, which I thought wasn't too funny.

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Cleanliness

Cleanliness is frequently praised, with rooms and common areas described as very clean or spotless. A smaller number of reviews report issues like dirty linens, unclean bathrooms or odors.

Related guest reviews

10

John Alexander

Aug 16, 2025

·

Stayed 2 nights

My recent stay at the Holiday Inn Express was a great experience! The room was very clean and the bed was incredibly comfortable, which is always a huge plus. It was a very economy-friendly choice that provided excellent value for the price. The staff was fantastic—they were so helpful and welcoming, making check-in and check-out a breeze. I also really appreciated the ample street parking available, which made it so easy to come and go without any hassle. I highly recommend this hotel for anyone looking for a comfortable, affordable stay with great service.

8

ROSANE

Oct 29, 2024

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Stayed 1 night

Foi passagem de apenas uma noite. Hotel muito limpo e confortável. Próximo ao aeroporto. Aliás , o aeroporto de Madrid é imenso e é bom, se não conhece, chegar com antecedência. Porém, bem distante do Centro de Madrid, onde estão as principais atrações turísticas, é questão apenas de se programar. Só utilizamos carro de aplicativo então não sei dos demais transportes. Foi excelente conhecer Madrid.

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10

Mario

Mar 1, 2024

·

Stayed 1 night

Very friendly and helpful staff. Clean and quiet hotel

10

TATIANA

Oct 1, 2025

·

Stayed 1 night

Moderno, cómodo, limpio impecable

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10

Kader

Jan 11, 2026

·

Stayed 2 nights

Clean room, nice lobby, friendly and helpful staff.

2

David

May 23, 2025

·

Stayed 1 night

La experiencia fue terrible. Nos asignaron una habitación que tenía el sofa cama abierto. La habitación estaba sucia, llena de cabellos de otras personas en el piso, pero lo peor fue al ir al baño y encontrar el baño con manchas de orina de otros huéspedes.

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6

Suyapa

Feb 15, 2025

·

Stayed 1 night

It’s a fine hotel to stay at for day/night before a flight. That’s all I did. The bathroom shower was a little moldy and I found hair that wasn’t mine. The bed was comfortable and the room itself was clean. Service at night wasn’t great, but the service in the morning was.

8

Matthew

Jun 10, 2025

·

Stayed 1 night

Staff were friendly and helpful and very professional. The room was clean but the bathroom toilet was dirty. We reported this to the staff who had it cleaned and apologized.

2

Jean Roberson

Sep 14, 2025

·

Stayed 1 night

This was one of the worst hotel stays I’ve ever had. The customer service was terrible from the start. After checking in, we had to wait over an hour before we could use our room. When we finally got inside, the sheets were dirty — and unbelievably, the guest service associate told my wife and me to make the bed and replace the sheets ourselves! There was no manager on site to report this issue. When I spoke to the manager the next day, she admitted she was aware of the situation but never bothered to call or apologize. If I could get a refund, I absolutely would. Stay away from this place. If you do choose to stay here, check the sheets and bathroom carefully before using the room.

10

Susan

Oct 8, 2025

·

Stayed 1 night

The room was clean and check in was easy. The bed was really firm and uncomfortable along with the pillow. Didn't sleep well because of that. But, the room was very quiet, which was nice. You have to pay for the airport shuttle, but it was worth it.

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Rooms

Rooms are modern, quiet and comfortable, but some are compact with limited storage; several guests were assigned accessible bathrooms whose open showers flooded. Temperature is centrally controlled and can run warm, and amenities like a fridge or safe are often absent; pillow firmness varies.

Related guest reviews

8

Pilar

Apr 6, 2025

·

Stayed 7 nights

The pillows are to hard very uncomfortable

6

David

Dec 30, 2025

·

Stayed 3 nights

La habitación no tenía armario ni un cajón. En su lugar había una pequeña barra de 40cm con 6 Perchas. Para una estancia de 2 personas de 4 días, me parece un despropósito. Tuvimos que tener camisas y vestidos de mi pareja en la maleta todos los días.

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10

Jevgenija

Aug 15, 2025

·

Stayed 1 night

We had a good one night stay between our flights. There is no safe and fridge in the room. But they kept my products in the hotel’s fridge

2

Mariela

Feb 21, 2025

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Stayed 1 night

Everything would be super except they had no AC and central heating. So I like to sleep at 20 degrees and always look for hotels with AC because of this, but apparently they shut down the AC during cold months… their solution was for me to sleep with window open letting all the light in and noise from the street which sucked cause I only booked that hotel for a layover I had.. all I wanted was a comfortable bed with a good temperature and I couldn’t get that

8

janice

Nov 15, 2025

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Stayed 1 night

Our original room had a bathroom for accommodating wheelchair but the shower water flooded the entire floor. The hotel was able to switch us to a different room

8

Priscilla

Sep 28, 2025

·

Stayed 1 night

It was difficult to keep the room a comfortable temperature. Not sure if it was the AC control or what. Otherwise it was a good stay.

8

Jie

Oct 11, 2024

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Stayed 1 night

Shower without boundary or curb as designed for disabled persons flooded the entire bathroom floor and disabled the bathroom! Bad design! Also, open compartment/closet for hanging clothing is too short and it can’t hanging any longer clothes.

6

Guillermo

Nov 12, 2025

·

Stayed 6 nights

The room and the shower were too small, to narrow to maneuver very inconvenient to take a shower.

10

Susan

Oct 8, 2025

·

Stayed 1 night

The room was clean and check in was easy. The bed was really firm and uncomfortable along with the pillow. Didn't sleep well because of that. But, the room was very quiet, which was nice. You have to pay for the airport shuttle, but it was worth it.

6

Suresh

Oct 4, 2024

·

Stayed 1 night

Travelers cannot control room temp. Hotel dictates what your room temp should be!

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Service

Staff are widely described as friendly, helpful and efficient at reception and in dining. However, some guests encountered apathetic or rude interactions and inconsistent problem resolution.

Related guest reviews

8

NANCY

Aug 21, 2025

·

Stayed 1 night

The reception services was excellent

10

Hayley

Oct 16, 2025

·

Stayed 3 nights

This hotel is great. Other than the room and building being clean and great we had a family emergency and Helena helped us every step of the way. She truly went above and beyond to help with anything we needed. Thank you so much for all you did for us Helena. We will be back to stay next time we are in Spain

8

Avion

Aug 25, 2025

·

Stayed 6 nights

Overall the location was not ideal for me. However, upon arrival I was checked in by Lili C. Who was phenomenal. She went above and beyond and provided great suggestions for my stay in Madrid

10

Karen Elizabeth

Jun 27, 2025

·

Stayed 6 nights

The staff were lovely and this has been consistent with my stays in a Holiday Inn Express in the UK. The shuttle bus is only available at particular times. We didn’t understand this upon our arrival and stood for an hour like utter lemons then got charged €30 to get to the hotel. I didn’t like the vending machine. It was awkward to use though the sandwich was very welcome. I would have preferred to use the stairs rather than the lift but they seemed to be alarmed. The dining room staff were overwhelmed and quite a bit inattentive in the evenings especially at weekends but were excellent in the morning. Even when the coffee machine broke down a couple of times. Overall apart from a couple of niggles it was an excellent hotel. Very clean and excellently serviced. Sadly it was not located well for us and we worried frequently about travelling over our bus stop. The bridge over the motorway was also a bit of a nightmare in the heat and for anybody with vertigo. If it could have been placed closer to Madrid centre I think it would have suited us better.

10

RICARDO

Jul 14, 2025

·

Stayed 2 nights

This property was located close to the airport, were I needed to be by. The staff was wonderful and helpful thru out my stay. Angelina helped with showing me places to visit and how and where to park. Thank you.

10

Kader

Jan 11, 2026

·

Stayed 2 nights

Clean room, nice lobby, friendly and helpful staff.

8

Doris Yasmith Aguilar

Jun 25, 2025

·

Stayed 1 night

En términos generales, estamos satisfechos con el hotel, como en ocasiones anteriores. Siempre hemos elegido este alojamiento por su ubicación práctica y, hasta ahora, la atención recibida había sido excelente. Sin embargo, en esta última estancia, lamentablemente tuvimos una experiencia muy negativa con la atención al cliente por parte de la recepcionista que nos atendió. Desde nuestra llegada, no , recibimos una bienvenida adecuada y su actitud fue totalmente apática, como si no tuviera ningún interés en atendernos. Nos pareció una falta de cortesía y profesionalismo, lo cual no corresponde con el estándar de servicio al que estábamos acostumbrados en este establecimiento. Esperamos sinceramente que esta situación no se repita en futuras visitas.

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10

Reginald

May 8, 2024

·

Stayed 1 night

This hotel does a great job. The hotel was clean and nice. The staff was very helpful; particularly Martha who worked in the evening. She was very nice and helpful and made us feel very welcomed. The restaurant food was delicious as well.

2

Jean Roberson

Sep 14, 2025

·

Stayed 1 night

This was one of the worst hotel stays I’ve ever had. The customer service was terrible from the start. After checking in, we had to wait over an hour before we could use our room. When we finally got inside, the sheets were dirty — and unbelievably, the guest service associate told my wife and me to make the bed and replace the sheets ourselves! There was no manager on site to report this issue. When I spoke to the manager the next day, she admitted she was aware of the situation but never bothered to call or apologize. If I could get a refund, I absolutely would. Stay away from this place. If you do choose to stay here, check the sheets and bathroom carefully before using the room.

10

Gerald

Sep 29, 2025

·

Stayed 1 night

Great check in staff

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Location

Near Madrid-Barajas, but not as close as some expect; the industrial area feels isolated with few walkable dining options. Buses help, yet reaching the city center takes time and taxis or ride-shares can be pricey.

Related guest reviews

8

Sarah

Nov 9, 2024

·

Stayed 1 night

L'hôtel est très bien et propre, parfait pour une nuit entre deux vols. Près de l'aéroport mais difficile d'accès en transport en commun. Navette disponible à prix raisonnable pour l'aéroport.

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10

LIZBETH ROSAS

Oct 19, 2025

·

Stayed 1 night

Lo bueno de la ubicación es que está cerca del aeropuerto. Hay muy pocas opciones de comida cerca

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8

Wendell

Oct 18, 2025

·

Stayed 1 night

This hotel was kind of a shock. Most likely is one of the closest hotels near the airport but do not let that fool you. There is nothing close to the airport. It took a good 20 minutes but it would have taken the same 20 minutes from the center of Madrid. It is not close to anything and you need to grab a taxi or Uber to get food (unless you eat in the hotel’s restaurant) or go shopping (nothing nearby). Fifteen to twenty euros each way is a lot of money to grab something to eat and the area is not walkable. The staff was meh, even rude except for Tavi, he was great! The room was comfortable and clean, and the bar was well stocked. I would choose another hotel near the center of Madrid, even the business district as you get better choices in everything, Then get a taxi to the hotel for twenty five euros.

4

Andrew

Jul 7, 2024

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Stayed 7 nights

Situated next the motorway, there is constant noise from the road. The breakfast was poor, food that was meant to be hot was generally cold and limited choose. Beds are very uncomfortable. Hotel very isolated and nothing in walking distance.

8

Frederik

Sep 15, 2025

·

Stayed 3 nights

Udemærket hotel, især til prisen. Næsten helt nyt og sødt personale. Morgenmaden følger med i prisen, hvilket kun er et plus. Det eneste der trækker ned er beliggenheden hvis man er i Madrid og gerne vil spare nogle penge, da det er lidt vanskeligt af komme ind til centrum, men hvis man bare skal have en overnatning pga fly kan jeg anbefale det 100%

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10

stephanie

Feb 2, 2025

·

Stayed 2 nights

Comfy and quiet with a nice queen bed. Loved that breakfast was included. But far from everything, even the airport, for being an airport hotel.

8

Ancizar

Dec 2, 2025

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Stayed 2 nights

The room was hot and stuffy during the first night. Did not have control of central air. After speaking with the cleaning lady, she advised to speak with the front desk and ask to turn off the air to open the window to air out during the day then at night was better. The room was clean and staff were friendly. Breakfast was good. One drawback is the location that is far from centre Madrid and had to rely on public transportation. The reason why we made reservations was because of the shuttle to the airport and it turned out to the we had to pay a fee for each us and the extra luggage. Next time will stay closer to centre Madrid.

8

Erick

Jan 10, 2026

·

Stayed 1 night

Hotel moderno con buena ubicación cerca del aeropuerto de Madrid, desayuno incluido y buena opción para hacer escala en Madrid.

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8

Hector

Apr 27, 2025

·

Stayed 1 night

Crei que estaba más cerca del aeropuerto pero en uber hicimos 15 mins y costó 26 euros. La tarjeta del elevador no funcionaba, aun cambiándola. El desayuno muy bueno y completo. La atención de recepción a la llegada excelente.

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10

Jorge

Jun 25, 2025

·

Stayed 1 night

Well maintained property. Not as close to the airport as I thought, nonetheless it was good value for the price paid.

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Dining

Included breakfast is appreciated but variety and crowding fluctuate, and early options are limited. The on-site restaurant and café are convenient for later meals, with feedback ranging from very good to poor.

Related guest reviews

10

Genesis

Jan 21, 2025

·

Stayed 1 night

Only stayed here for one night before flying back home. Hotel was super clean and the staff was very nice. They offered free breakfast which was great and they also have a restaurant that the food was good as well. If you are flying international like I did then taking the shuttle will take close to 30 minutes from the hotel to get to Terminal 4.

10

sandhya

Apr 26, 2025

·

Stayed 1 night

The Express cafe connected to the property was excellent. We reached the hotel at 10:30pm and were starving. The express cafe staff was wonderful and they served delicious food. They also have light breakfast with coffee starting at 4am and a full breakfast at 7am. We stayed there because we had an early morning flight to catch, we paid for the airport shuttle which was on time with great staff!! Highly recommend this place.

10

Caroline

Nov 25, 2025

·

Stayed 2 nights

Breakfast was good but no variety each day, so we had the same thing three days in a row. Hotel was very quiet and comfortable. Lovely staff. Convenient parking. Great location.

6

Yamandu

Nov 6, 2025

·

Stayed 1 night

Al ducharse se inundaba el baño, la habitacion no tiene frigobar, dejar9n 1 solo rollo de papel higienico que estaba por la mitad de uso. La ofertade canales de tv era muy reducida. Tenia un es ritorio oara trabajar pero no tenia una Silla!! El.servicio de shuttle para ir o venir del aeropuerto es reducido en horarios y no convenientes. Lo unico pasable fue el desayuno pero nada excepcional. No entiendo como tiene esa puntuacion

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10

Nancy

Nov 15, 2025

·

Stayed 1 night

Helpful staff and great breakfast.

10

Carlos

Oct 29, 2025

·

Stayed 4 nights

Tambien ofrece un lunch buffett por buen precio muy variado y tranquilo el comedor

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10

Bojana

Jun 19, 2024

·

Stayed 2 nights

The food was excellent, both for breakfast and buffet, and the stuff was extremely helpful. The hotel was totally quiet even though it was near the airport. The bed was comfortable. A friend recommended it, and we were pleased with our stay.

10

Jinky

Jul 19, 2025

·

Stayed 2 nights

The hotel was clean with great amenities including a pool and hot breakfast.

8

Julian

Oct 15, 2025

·

Stayed 1 night

Airport shuttle was easy to find but schedule could use improvement. Also there is a fee for the shuttle. Food trays at breakfast were constantly empty. Overall ok but not excellent.

2

Sergio

Nov 16, 2025

·

Stayed 1 night

Pessimo café da manhã

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AI-generated summary based on recent guest reviews

Month	Average price
January	$115
February	$112
March	$126
April	$146
May	$150
June	$156
July	$111
August	$90
September	$184
October	$190
November	$144
December	$109

Su	Mo	Tu	We	Th	Fr	Sa
				1 $128	2 $190	3 $172
4 $148	5	6	7 $349	8 $339	9 $144	10 $213
11 $144	12 $128	13 $172	14 $136	15 $132	16 $288	17 $164
18 $115	19 $120	20 $160	21 $248	22	23	24
25	26 $512	27 $308	28 $104	29 $104	30 $104	31 $104

Holiday Inn Express - Madrid - Airport by IHG

Prices for Holiday Inn Express - Madrid - Airport by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Twin Beds

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed, Accessible

Standard Room

Guest reviews of Holiday Inn Express - Madrid - Airport by IHG

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express - Madrid - Airport by IHG

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Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $137	21 $344	22 $213	23 $161	24 $183	25 $202	26 $201
27 $136	28 $120	29 $137	30 $137