Name: Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Address: Jalan Mayor Jendral Sungkono No. 87 - 89, Gunung Sari, Surabaya, Surabaya, Indonesia, Surabaya, East Java, Indonesia
Rating: 8.75

Guest reviews

8.8

Fabulous

Based on 4,326 verified reviews

Facilities

8.8

Cleanliness

9.1

Rooms

9

Service

8.8

Location

9

Dining

8.9

Who stays here?

Business

45%

Couple

16%

Family

26%

Group

8%

Solo

3%

8

eric

Jan 21, 2026

·

Stayed 2 nights

food options were limited for western traveller.

10

Wendy or Joe

Jan 1, 2026

·

Stayed 5 nights

I'm definitely a fan of Swiss-Belhotel for international travel going forward. The rooms were clean and the staff exceptionally helpful.

8

Takashi

Nov 4, 2025

·

Stayed 10 nights

Shower's temp control is so difficult. And also the pressure of shower is not enough.

10

Tadashi

Oct 11, 2025

·

Stayed 1 night

Regarding instruction of bluebird, it was quite detailed. Further I got heartful sweets complimentary, so it was impressive services.

8

Chin Huat

Sep 12, 2025

·

Stayed 3 nights

friendly service all the way

Jalan Mayor Jendral Sungkono No. 87 - 89, Gunung Sari, Surabaya, Surabaya, Indonesia

Location

With a stay at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International in Surabaya, you'll be 0.1 mi (0.1 km) from Ciputra World Mall and 7.8 mi (12.5 km) from Ciputra Golf Club. This luxury hotel is 4.1 mi (6.6 km) from Tunjungan Plaza and 1.6 mi (2.6 km) from Al-Akbar Mosque.

Ciputra World Mall(0.1 miles)

Surabaya Town Square(0.9 miles)

Lapangan Thor Stadium(1 miles)

House of Sampoerna(1.4 miles)

Al-Akbar Mosque(1.4 miles)

Korea Park(1.5 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 20:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Free self-parking is available on-site, but it is limited. Valet parking is also offered for a fee of IDR 60,000 per day.

Cooked-to-order breakfasts are available daily from 6:00 AM to 10:00 AM for a fee, approximately IDR 348,480 for adults and IDR 174,240 for children.

No pets and no service animals are allowed at this property.

Check-in is from 2:00 PM to 8:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

A roundtrip airport shuttle is available for a surcharge of IDR 463,000 per vehicle (one-way, maximum occupancy 4). Guests must contact the property 48 hours prior to arrival to arrange the transfer.

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about accessible rooms and bathrooms are not provided.

The hotel is located 0.1 mi from Ciputra World Mall, 0.9 mi from Surabaya Town Square, and 1.4 mi from Lapangan Thor Stadium. Public transport options are available nearby.

Yes, the hotel features an outdoor swimming pool, which is accessible from 7:00 AM to 5:00 PM.

Children are allowed at the property, and kids can stay for free up to a certain age, although specific age details are not provided.

The property offers rollaway beds for a fee of IDR 550,000 per night, and advance request or confirmation is required for availability.

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Amenities

Property description

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