Name: Sandman Hotel Oakville
Address: 3451 South Service Road West, Oakville, Canada, Oakville, Ontario, CA
Price range: US$90–US$275 per night
Rating: 8.43

What guests think

At Sandman Hotel Oakville, travelers praise clean, spacious rooms, friendly staff, and a convenient location off the QEW with on-site dining, while recurring drawbacks include occasional maintenance or housekeeping lapses, pool or hot tub problems, highway noise, and spotty AC.

Many guests find beds comfortable and appreciate suites with kitchenettes or jetted tubs. Service is often welcoming and efficient, though several reviews mention inconsistent management, delayed check-ins, or confusion around perks and breakfast vouchers. The area offers easy access to shopping and restaurants, but a car helps. Expect a generally comfortable, convenient stay with occasional rough edges.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include an indoor pool and hot tub, two attached restaurants, convenient parking, and a small gym. Feedback is mixed, with several notes about lukewarm or murky hot tubs, jets not working, and a modestly sized pool.

Related guest reviews

10

Ralph

8 Oct 2025

·

Stayed 1 night

Got a complimentary upgrade to a loft suite which was nice! The layout was unique. The hotel/room was very clean and quiet even though it is close to a main thru-way. The Denny's restaurant was also very convenient for breakfast the next morning.

10

Renee

23 Oct 2025

·

Stayed 3 nights

Hot tub was nice and clean, pool wasn’t busy so it was very relaxing, check in quick, room clean and spacious, quality in room coffee

8

Tricia

31 Jul 2025

·

Stayed 1 night

Overall the Sandman was good. The building itself seems somewhat new and clean. Our room was sufficient but noticed a couple things that could be improved: Lighting in bathroom was dark, wallpaper peeling, when I touched the outside of our room’s door, it left a brown residue on my hand. Our only other issue was the hot tub which had visibly unclean water. I’ve always had good experiences at a Sandman so this was a little disappointing.

10

Brittany

10 Jun 2025

·

Stayed 1 night

Comfortable beds, warm pool. Sadly the jets in the hot tub weren't working but it was a good temperature. Chop restaurant and Dennys on site. Quick easy drive from here to the Oakville go station. Good place, we would stay here again.

10

Yong

19 Oct 2025

·

Stayed 1 night

Clean hotel - great place to sleep for a one night stay. The front desk staff were very friendly and the pool/hot tub were a great amenity.

10

Louis-Philippe

10 Dec 2024

·

Stayed 1 night

it does the job. went there for work, went to the gym, it has basic equipment, but for the price I can't complain.

10

Winston

19 Apr 2025

·

Stayed 1 night

Fast check-in,high security elevators,clean,nice Restaurants on the property.Great location. Worked out well for my stay.

10

GLEN

22 Oct 2025

·

Stayed 1 night

Convenient location. Clean, friendly. Helpful staff. Nice little room to get snacks and stuff. Dennie‘s restaurant attached. And a big movie theatre almost next-door if you wanna go out.

8

Nicole

6 May 2025

·

Stayed 1 night

The hotel is nice, rooms are clean and comfortable and staff at the front desk were pleasant and efficient. Rooms had fridges and a coffee station and everything worked. The pool was a bit disappointing this time - we took the last towel, leaving those who came in after us, towel-less. The pool was a little chilly and the hot tub was only lukewarm. It also needed a clean. This was unlike our last stay, when the pool was much warmer, the hot tub definitely over 100 degrees F, and both were scrupulously clean.

10

John

16 Jan 2026

·

Stayed 1 night

Check in service was fantastic. Fast and friendly, with lots of local and on site recommendations. Room was spacious and clean. Convenient parking.

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Cleanliness

Many reviews highlight very clean rooms and tidy common areas. Others report lapses such as poorly cleaned bathrooms, stained or worn carpets, unpleasant odors, and occasional pests (insects or bed bugs).

Related guest reviews

10

James

13 Oct 2025

·

Stayed 1 night

Parking was easy. Very clean room. Staff was helpful

4

Chandeep

17 Aug 2025

·

Stayed 3 nights

Thr room had silverfish infestation. There were silverfish on bathrooms, on carpeted floor.

10

Marc-Andre

4 Feb 2026

·

Stayed 1 night

Everything was spot on! Clean, quiet room and friendly staff.

2

Esther

22 Apr 2025

·

Stayed 2 nights

My family and I stayed here for two nights and during the second night we woke up with bug bites all over our bodies. It started with a few bites and then it got worse at time went on. This was so inconvenient; and never had such an experience. We had stayed in room 206. Considering the whole point of going to a hotel is for comfort; this was an opposite experience for us. It was such an unsafe situation to be put in. A part of me believes this hotel was aware and have had such complaints and just ignoring it. My family and I didn’t think we’d go to a hotel and come home having to deal with bed bugs. I’m still awaiting a response from the manager but as it stands I’d keep away from this environment.

10

Christian

19 Nov 2025

·

Stayed 1 night

Have stayed here several times over the years.’ Always nice, clean and kept very clean. Love this place.

4

Peter John

22 Apr 2025

·

Stayed 4 nights

Bathroom not cleaned well, stains on floor, toilet paper holder kept loosing the roll, Drain in tub was black with dirt, Ripped bed linens, Stain on pillow and dirty stained furniture. I took pictures and showed them to the front desk. The noise at night was disturbing.

10

Paul

6 Sept 2025

·

Stayed 1 night

We have stayed there before. Great staff, clean room and conveniently located close to everything.

4

Nathan

19 Sept 2025

·

Stayed 1 night

The bathroom was in a state of disrepair. The tub didn’t drain and I was ankle deep in water for my morning shower . Gross . There was caulking holding things together , caulking on the bathroom tiles and my room was not stocked well enough , which I didn’t notice until the morning as well. I would say this Sandman location did not meet my expectations versus other locations I have stayed at.

10

Andrew

29 Oct 2025

·

Stayed 2 nights

Room was spotless.

4

Grace

9 Nov 2025

·

Stayed 1 night

The front desk staff were very disrespectful during check in and the room wasn’t ready for almost an hour. Was not comped for anything during the wait for the room, like snack/drink coupons etc. at the nearby restaurants, unlike the couple behind me who were comped for a 5 minute wait for their room. Not to mention, the room was dirty and had fingernail cuttings and beard trimmings in the bathroom! Extremely unimpressed with the stay here.

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Rooms

Rooms are generally spacious and comfortable, and suites with kitchenettes or jetted tubs are popular. Some guests mention dated finishes, loud or ineffective AC, and noticeable noise in highway-facing rooms.

Related guest reviews

4

Clifford

30 Nov 2024

·

Stayed 1 night

We booked a Grand King Suite. We were on the side of the Hotel facing the QEW highway. The noise from the highway was quite loud in the room. The windows didn't lock the noise. We couldn't sleep for the noise. We asked to be moved, so we ended up in a standard double queen room on the opposite side of the Hotel. The window in this room was just above the roof of an adjoining part of the hotel and there were at least 20 HVAC units on the roof outside our window which the droning noise was quite loud in our room. Their were stains on the hall carpet noticeable on our walk to the elevators. An average hotel otherwise. Nothing special. we had booked 2 nights, and even though it was non-refundable, we didn't stay the second night.

10

Simon

28 Sept 2025

·

Stayed 1 night

Very comfortable spacious rooms

10

Ralph

8 Oct 2025

·

Stayed 1 night

Got a complimentary upgrade to a loft suite which was nice! The layout was unique. The hotel/room was very clean and quiet even though it is close to a main thru-way. The Denny's restaurant was also very convenient for breakfast the next morning.

6

Rob

31 May 2025

·

Stayed 4 nights

Rooms need upgrade, carpets are kinda gross. Wallpaper was falling off walls. Stayed here a few years ago and it's definitely showing its age. Was in much better condition last time. But quiet and easy access to freeway

10

Arlene

28 Dec 2024

·

Stayed 1 night

This has become my go to spot for visiting Oakville. This time I booked the loft, what a great space and convenient with a kitchenette.

6

William

11 Sept 2025

·

Stayed 1 night

A/C unit was loud. Our room was on side where hwy was loud all night. Asked for different room but said was all booked up.

10

Nicole

23 Dec 2025

·

Stayed 1 night

Loved the room with the jacuzzi tub!

10

Andrew

29 Oct 2025

·

Stayed 2 nights

Just a great place to stay. Rooms are laid out perfect especially the king suites.

10

John

16 Jan 2026

·

Stayed 1 night

Check in service was fantastic. Fast and friendly, with lots of local and on site recommendations. Room was spacious and clean. Convenient parking.

6

Rachel

7 Oct 2025

·

Stayed 1 night

Rooms could use some small repairs and updates, but decent overall. My only big complaint was that the separate living area does not have its own A/C, therefore it was incredibly hot, and only the bedroom remained cool. A/C was quite noisy but that seems to be the case in most hotels.

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Service

Guests frequently praise friendly, helpful staff and smooth check-ins. However, several reviews cite inconsistent management and unhelpful or unavailable front-desk support, with delays and miscommunication.

Related guest reviews

10

Caglar

29 Dec 2025

·

Stayed 1 night

Easy check-in . Samil was great to deal with.

10

Erick

19 Nov 2025

·

Stayed 1 night

Ana at the front desk made a huge difference, she made me feel like home, this is my third stay in this hotel and will keep coming back

10

Antonio

11 May 2025

·

Stayed 1 night

Salim was a great agent, he was very friendly and efficient ! Will definitely stay in this excellent hotel for future times

6

Morais

21 Nov 2025

·

Stayed 2 nights

The room and staff were excellent. The general manager lacked decency and any sense of professionalism or good judgement which could be easily identified in the front desk manager. So unfortunate.

2

Matthew

12 Jan 2025

·

Stayed 1 night

The guest service at the front desk was absolutely horrible and needs immediate attention. The staff were consistently rude, lacked empathy, and were more focused on saying ‘no’ than offering alternative solutions. On multiple occasions, they outright lied to me, claiming the hotel was sold out, only for me to check online and see availability. Half the time, there was no one at the front desk—they were in the back office, and I had to wait for them to slowly come out with no urgency or interest in resolving issues. When they were at the desk, the overnight staff was often seen dozing off instead of assisting guests. Every staff member seemed to have a different answer for the same question, and there was absolutely no consistency in rules or efforts to resolve problems. The lack of communication and organization was shocking. I constantly had to follow up or remind them about unresolved issues because they never took the initiative to follow through. Whoever is in charge of managing the front desk seriously needs to address these issues immediately.

10

Sarah

11 Nov 2025

·

Stayed 2 nights

Great stay as always, staff are amazing here! Thank you!

2

Matthew

26 Feb 2025

·

Stayed 2 nights

I stayed at the Sandman Hotel Oakville for 10 days & unfortunately, it was a nightmare. While the housekeeping staff was absolutely amazing—attentive, thorough, and excellent at keeping the rooms clean—the front desk service was the complete opposite. The front desk staff was unaccommodating, rude, and often ignorant. They were never on the same page and constantly contradicted each other, making simple requests unnecessarily difficult. The worst part of my stay was when I tried to extend my reservation. I was told there were no available rooms, yet when I checked online, I could still book one through a third-party website. Instead of assisting me, they were dismissive and unhelpful, refusing to find a solution. Their policies seemed inconsistent—some staff would enforce strict rules, while others would break them to accommodate certain guests. More often than not, they would simply say “no” rather than making any effort to help. It was clear that guest experience and customer service were not priorities for management, and the way the hotel was run felt completely disorganized. While I appreciated the cleanliness thanks to the housekeeping team, everything else about my stay was frustrating and disappointing. For the price they charge, the lack of professionalism and respect at the front desk is unacceptable. I would not stay here again and definitely would not recommend it to anyone looking for an stress-free hotel experience.

10

Linsey

10 May 2025

·

Stayed 2 nights

David and Alyssa, at the front desk, were amazing. So helpful and courteous. Our room was very clean. I was impressed that the mattresses all had encasements as well. It's surprising how many "name brand" hotels still don't do this.

10

John

16 Jan 2026

·

Stayed 1 night

Check in service was fantastic. Fast and friendly, with lots of local and on site recommendations. Room was spacious and clean. Convenient parking.

6

Syed

30 Oct 2025

·

Stayed 1 night

Front desk person wasn’t there for good 5 minutes

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AI-generated summary based on recent guest reviews

Location

Convenient just off the QEW and near shopping and restaurants, especially for drivers. Several guests note traffic noise in highway-side rooms, and a car is useful for getting around.

Related guest reviews

8

Martina

10 Mar 2025

·

Stayed 1 night

We love staying here. Very convenient to QEW And outlet mall. Always clean. Nice restaurant connecting to the hotel. Also Dennys for breakfast. Love staying here.

8

Ailsa

7 Sept 2025

·

Stayed 7 nights

The room was clean, the bed was comfortable and my stay was surprisingly pleasant considering the room overlooked the QEW and an on-ramp. Would ask for a room on the other side next time.

10

Edith

8 Aug 2025

·

Stayed 3 nights

I really had a good experience, location, parking, friendly staff , room was very clean. For sure I will be back

10

Robin

22 Aug 2025

·

Stayed 1 night

Excellent accommodation and handy location just off the QEW

10

Sarah

6 Oct 2025

·

Stayed 1 night

Nice location

10

MONIKA

2 Sept 2025

·

Stayed 1 night

Great location with numerous dining options, a movie theater, and quick access to the highway.

10

Jana

13 Nov 2025

·

Stayed 1 night

Nice clean room with a nice soft bed. I only stayed a night so I didn't get to try the amenities. Not close to anything unless you have a car. Welcoming staff. Shower didn't have much pressure. Try to request the side away from the highway, I could hear it all night.

10

Payton

1 Sept 2025

·

Stayed 1 night

Prime location with lots to do around the area

10

GLEN

22 Oct 2025

·

Stayed 1 night

Convenient location. Clean, friendly. Helpful staff. Nice little room to get snacks and stuff. Dennie‘s restaurant attached. And a big movie theatre almost next-door if you wanna go out.

10

VIJAYA MADHAV

2 Sept 2025

·

Stayed 3 nights

Take a room at the back side as front end has highway and there is a constant noise from vehicles passing by. Although you can compensate the noise with AC or tv but its more audible when sleeping.

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Dining

Denny’s and Chop on site are appreciated for convenience, and some guests received dining credits. A few reviews mention confusion about breakfast inclusion or vouchers and occasional slow service.

Related guest reviews

8

Daryl

8 Apr 2025

·

Stayed 3 nights

Everything was great at the Sandman. We had prompt check-in, Chop steakhouse was excellent, and the pool/hot tub were clean and operational. One thing that was a bit odd, was that there was a takeout tray sitting outside our neighbour's door for 3 days. Not a huge deal, but not having anybody take it away was a bit odd...

10

Lindsay

20 Mar 2025

·

Stayed 1 night

Just a one night stay and hotel was very comfortable. Restaurant was expensive and service was quite slow.

10

Ene

8 Jun 2025

·

Stayed 1 night

I like the fact that Chop restaurant was just downstairs.

10

Ralph

8 Oct 2025

·

Stayed 1 night

Got a complimentary upgrade to a loft suite which was nice! The layout was unique. The hotel/room was very clean and quiet even though it is close to a main thru-way. The Denny's restaurant was also very convenient for breakfast the next morning.

8

Heather

5 Oct 2025

·

Stayed 8 nights

Only there to sleep so it definitely served its purpose. Restaurants attached. Denny’s & Chop Steakhouse.

10

Brittany

10 Jun 2025

·

Stayed 1 night

Comfortable beds, warm pool. Sadly the jets in the hot tub weren't working but it was a good temperature. Chop restaurant and Dennys on site. Quick easy drive from here to the Oakville go station. Good place, we would stay here again.

10

GLEN

22 Oct 2025

·

Stayed 1 night

Convenient location. Clean, friendly. Helpful staff. Nice little room to get snacks and stuff. Dennie‘s restaurant attached. And a big movie theatre almost next-door if you wanna go out.

8

Greg

11 May 2025

·

Stayed 2 nights

It’s wonderful you get a $15 Chop credit. Note: most hotels offer coffee (including flavoured) in the lobby most of day, Sabdman doesn’t..and after a long trip to check in, no such. I couldn’t have a bath as tub stopper didn’t firmly close, so I had to resort to shower. Finally, tv can use more channel offerings.

6

Frank

16 Apr 2025

·

Stayed 4 nights

no breakfast provided although in the Expedia-booking it was offered "free breakfast included". and no voucher for the adjacent DENNYs was provided. the pool was a joke and much smaller than shown in the picture.

10

Mary A

6 Sept 2025

·

Stayed 5 nights

There were 2 restaurants on the property, one of which was Denny's. We ate at Denny's 3 mornings during our stay. We did not use the pool. Our room was maintained as requested.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$105
February	US$117
March	US$113
April	US$109
May	US$116
June	US$148
July	US$123
August	US$131
September	US$130
October	US$110
November	US$101
December	US$94

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $152	19 $166
20 $111	21 $144	22 $122	23 $159	24 $237	25 $275	26 $143
27 $103	28 $103	29 $103	30 $103

Su	Mo	Tu	We	Th	Fr	Sa
				1 $110	2 $108	3 $145
4 $101	5 $102	6 $96	7 $101	8 $101	9 $119	10 $126
11 $90	12 $101	13 $101	14 $98	15 $101	16 $99	17 $101
18 $101	19 $99	20 $98	21 $101	22 $101	23 $115	24 $123
25 $101	26 $146	27 $140	28 $147	29 $114	30 $116	31 $112

Sandman Hotel Oakville

Prices for Sandman Hotel Oakville

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Jetted Tub (Kitchen)

Studio Suite, 1 King Bed with Sofa Bed, Kitchenette

Standard Suite, 1 King Bed, Kitchenette

Standard Room, 1 King Bed

Room, 2 Queen Beds (Run of House, 2 Queen Beds)

Standard Room, 2 Queen Beds

Standard Suite, 1 King Bed with Sofa Bed, Kitchenette

Standard Room (2 King Beds, Sofa Bed)

Grand Room, 2 Queen Beds

Grand Suite, 1 King Bed, Kitchenette (Sitting Area)

Suite, 1 Queen Bed, Kitchen (Loft)

Guest reviews of Sandman Hotel Oakville

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Sandman Hotel Oakville

Prices for upcoming dates