Amadi Panorama Hotel

Be very careful especially if you are booking via Hotels.com. Evidenced by other talking to other guests as well as our own experience. They sent an email a day before our stay asking for local taxes in order to secure the room - which on inspection later turned out to be £40 overcharged compared with the Hotels.com invoice. They sent an email the day we left advising €607 would be deducted additionally. Whilst the latter turned out to be an error, dealing with Hotels.com (who are actually Expedia) turned out to be an unpleasant experience. I had to raise my voice to get the initial call handler to escalate and the complaint was not once acknowledged. After 80 minutes I managed to get the excess tax refunded. Wholly unpleasant. Other travellers mentioned charges to cards being a problem. BE VERY AWARE

Not a lot in the free breakfast area. Room was kind of dirty, black marks up the walls and the floorboards felt and sounded like they were about to collapse. The smell of the hallways isn’t great and the walls are made out of paper meaning you can hear EVERYTHING from surrounding rooms. The shower was not clean and had build up on the head. Pillows on th need are practically just cushions. The TV doesn’t really work at all and the staff didn’t seem very interested generally. It’s ok if you won’t be spending much time in the hotel, and it’s very handy to get into Centraal and there’s a tram across the road. Shops right beside the hotel too. Not much else to say really.

Unknown

As soon as we walked in to the hotel there was a weird smell of chlorine. The hotel was situated around a building site. The rooms were a good size but one room the climate control didn’t work and felt like a sauna, and staff were unable to rectify the situation.

If you want to read a horror story or have a good laugh, start here. Throughout my entire stay, the shower drain in my original room was completely blocked, resulting in 1.5 inches of standing water in the shower after every use. I later discovered that this water was contaminated with feces and other excrement, meaning I had been showering while standing in infested water for two full days. I have seen numerous other reviews claiming the same thing about standing water in the showers that are dated to several months back, so this is a recurring issue that they haven't fixed and it finally resulted into what happened next. On the third day of my stay, while I was in the shower, feces and other excrement suddenly erupted from the drain, splattering all over me. This incident was utterly disgusting. Following this, I was relocated to a room on the 7th floor. However, this new room and the entire floor had awful smell that began the moment the lift doors opened. Every time I approached or entered my room, I had to cover my nose to tolerate the smell (and I could still smell it with my nose covered). This may be caused by the above drainage issues. Finally, the next day after this whole fiasco, I asked for a full refund. The general manager said she could only offer me two days refunded as I already had 'two good days with no problems.' Well, thank you for giving me two excrement-free days, unfortunately you could not keep the streak going on the third. Don't ever come here