WoodSpring Suites West Palm Beach

Appreciate the great staff, the cleanliness by housekeeping, and the washer and dryers. Would be nice if there could be some complimentary small breakfast items, juice and/or cereal for hotel residents in the morning and coin change when needed for the washer/dryer at the front desk.

No front parking to check in, no hair dryer, iron or ironing board. No coffee pot in room. It’s not a Suite but a regular room with large fridge. When I checked out I found out you have to ask for these things at front desk then take them to your room. The place was convenient and very clean. It was quite different for no front parking at front door to check in. Overall it was a nice place.

overall good stay. easy check in. wish it had a pool though!

I have stayed 3 times in this property. I know I have to come ready to clean the room and the bathroom myself :( before even using them because they have been always dirty. They need to improve the quality of housekeeping. This last time the elevator was broken for 3 days!!! Not ok. Microvawe only would work if nothing else was plugged or the breakers will fail. I suspect bedbugs live in there as well. Mattress are very uncomfortable. I hope I don’t have to use this property again

Only downside is that there is with this property is that there isn’t a gym. They literally just threw 2 treadmills into a room with a halfway functioning cable machine.

It’s a great place to stay. New and very clean. Only problem during this stay was that both vending machines were out of order.

Basic hotel but very clean. Has washer and dryer.

Elevator was out of order. When I arrived in my first room there were little bugs and cockroaches on the floor. The front desk staff was very helpful and assigned me to another room. Figure a hotel should have an ironing board and iron in each room but had to get it loaned from the front desk.

Lobby is clean staff was pleasant. Vending machine was not working so had to walk to get drinks. No ice machine. Room was clean except for the bed spread which looked old and dirty. No coffee in room or cups of any kind full kitchen with norhing stocked to use it. No kleenex in room. Coffee in lobby in a.m.coffee overflowed from lobby machine and I received 2nd degree burns on 2 fingers from that coffee. Walls are paper thin someone above us was walking back and forth all night ugg. I will not stay here again

It was a good place to stay, the room was nice had a full size refrigerator, 2 burner stove and microwave oven. Has excersize room but no pool. My only complaint was that the bathroom sink in 423 barely put out any water. Just a trickle not enough to wash up or shave in. The location was not right off Okeechobee Road so it confused my Siri GPS.

The hotel is very clean and comfortable

The lady at the front desk was good. The smell of the room was intolerable and pungent. The entire hotel smelled terrible. Should have asked for a refund immediately. We barley slept and my wife was sick the next morning.

There was a horrible smell in the whole hotel and in the room as well. Ended up not staying the night there because of how stinky it was

building with a very bad smell, cockroaches, hair on the supposedly clean sheets, horrible, I will never return.

It had roaches

This room was disgusting. Everything was covered with stains — the lamp, the shower curtain, and the couch. It was just gross. Clearly not cleaned or maintained properly. I wouldn’t recommend staying here at all.

The is fairly new, it was clean inside and outside. The room was spacious and comfortable. The staff was friendly and prompt.

The room was very large but the floors was dirty, the microwave was dirty, it was roaches in the bathroom.

Excellent customer service, room was excellent and very clean

We actually had to leave at around 4pm on our last night because our first night sleep was horrible. There are no blackout curtains and there was our very bright light outside our window. We were awake most of the night with pillow over our heads to block the light. A lot of shady people hanging outside in the parking lot. Didnt feel completely safe.

Nice clean facility. But amenities are not sufficient. Suite has stove, microwave, refridge, but no cup, pot/pan, silverwares. There is no hot paper cup to heatup water if you want hot tea or coffee. Front desk has no supplies. This makes the suites not functional.

I can't believe that you check into a place that has a full suite and there's not one plate, one cup, one piece of silverware, one pot or one pan and certainly no ice at all in the building unless you want to wait a day and make some in your freezer with two ice trays. Not sure if we will ever stay at another Woodward Suites.... like seriously, who travels with pots and pans and silverware and cups?! And I have never ever been in a hotel that did not have an ice machine.

Cleanliness 5/5 Internet 1/5 - consistently got 3Mbps even tho advertised speeds say 50 . Had to ask for a different wifi code after a few days due to "sharing limit" You have to pay each time you want fresh towels... That should come free for any hotel IMO Housekeeping checks units every 7 days so you'll be required to throw your own trash away and stop by front desk to get new towels Units are basic but very clean. I would say this is a great value for most. I had to stop by front desk several times to get my room keys working again. They did not ask my name or any kind of information besides room #. That's a major red flag. I hope management changes / trains their front desk staff to verify guest identity before creating a key for them. This is a security / safety concern that needs to be addressed!

Staff was friendly and room was clean. Would have loved some curtains to cover the blinds. Room gets super sunny and wakes you up in the morning.

The hotel is new and the room was spacious and clean, however the A/C was REALLY noisy to the point it made almost impossible to sleep.

Property has paper thin walls, was kept up all night by upstairs guests. Same was said to staff by downstairs guests about us, downstairs proceeded to bang on the ceiling every-time we walked. Felt like we had to walk on egg shells to be extra quiet it sucked.

Very large rooms, with full fridge, microwave and stove top. Brand new property but the owners have no vision. The mattresses were ok, but the metal frames they have them on are some cheap China product. Curtains did not close properly. The price was good comparing to other hotels.

Rooms were spacious.

Kitchen was clean but no plates, utensils, cleaning supplies. Had to go to the store to buy everything I needed to cook and clean after. Shampoo bottle was half empty making me thing that it was left by previous occupant, Temperature was great and everything else in the room looked clean.

The service here is absolutely horrendous. Christy is a rude and obnoxious employee, with zero professionalism, no business ethics and no hospitality training whatsoever. I had the unfortunate experience of interacting with her here. I was in town for my daughter's (who is a minor) debate competition. I had booked a suite with two queen beds and a couch. The employee Saige told me that since the suite was occupied, they can offer us two rooms with queen beds. This was okay, I asked for the rooms to be next to each other since I was with my wife and my daughter so that we all could be together and my daughter wouldn't have to be completely alone. Saige agreed and assigned us two rooms next to each other and I gave my card information for her to complete that transaction. While all of this is happening, Christy gave to rooms to someone else and charged my card, Saige reprimanded her to which Christy replied snarkily that she was just doing her job. Now I was charged for rooms I did not get and so I asked that those rooms be given to me since I was charged, Christy at this point started mouthing off. They gave me rooms completely far off, charged me for them and Christy told me to either take the rooms or leave. At this point I called the manager (Marcus), who despite being on the premise did not bother to show his face. We waited 2 hours for him to show up. I sincerely hope that this review is given precedence and guests take this as a warning to avoid both Marcus and Chri

I had a confirmed reservation for 2 beds in one room. When I got there, they said they did not have any rooms with 2 beds so they put us in two separate rooms. We declined and stayed in the one bed. The desk person took my drivers license (I assume to make a copy). This was on a Tuesday I checked out the next day at 11. On that Friday, I went to airport, only to find I had no ID. Fortunately, they let me on the plane. After looking thoroughly for my license without success, I called the hotel to see if was there. "Oh yes, it's right here, come pick it up". By now I was in Massachusetts, and the license was in Florida. I asked if they could mail it to me. The staff person said yes, I'll put it in the mail tomorrow (Saturday). By the next Thursday, it had not arrived. I called the hotel again and was told, "oh, yes, it's right here, come get it". I explained I was 1500 miles away and they had said they would send it when I called 7 days ago. They said that desk clerks were not allowed to mail anything, it would have to be done by a manager who would not be in until the next day. I still do not have it. I do not understand why there was no attempt to return the license to me while I was at the hotel or any attempt to reach me by phone or email when they realized they had the license. Then, not to have the ability to put it in an envelope and mail it (they had asked me if the address on the license was the one they should mail it to - I had said "yes"). This is a nightmare!

I booked room on Expedia and went to the hotel.I was shocked at the condition of the hotel and the surrounding area. The front desk lady was dealing with another unhappy customer. When it was my turn she told me there was no reservation. I told her I booked it with Expedia. I informed here I just booked it so it might take a few moments. She told me it might take a few hours., 45 minutes alter I asked her again and she found it. She was very rude., My bed was for better words a cot. There was some sort of oil or slippery substance on the floor. I tried to use my computer to get another place but there was NO FREE INTERNET. The walls are paper thin and I could hear the music and dogs barking in other rooms. I woke up early to be out by 5:00 I went into the lobby so I could make coffee in my room. I wanted to get hot water. There was hot water but no cups. The front desk area was covered by a metal wall so nobody was there. LOOK THE STAFF WAS RUDE, THE ROOM WAS DISGUSTING & I'm very curious how some people gave it good reviews.

Front desk staff are the best

Woodspring Suites was well worth the stay with the room super cleanliness including the bathroom, very efficient and friendly front desk. Marcus the front desk manager was very helpful including the other front desk staff. Again with the cost per night, Woodspring Suites offer very good price with nice appliances, a big refrigerator, microwave and nice range. I strongly recommend this hotel located in West Palm Beach which has good fast foods and restaurants around it, and convenient.

Wait 35 min just to checking

Courteous staff

Excellent customer service, room was excellent and very clean

Showed up at 12:30am to check in, front desk told me earlier in the day that would be fine. Called 500 on phone to get buzzed in nobody answered. Waited 30 min calling over and over. Had to get room elsewhere. Insane

They staff was very accommodating. I was impressed with how helpful they where

We actually had to leave at around 4pm on our last night because our first night sleep was horrible. There are no blackout curtains and there was our very bright light outside our window. We were awake most of the night with pillow over our heads to block the light. A lot of shady people hanging outside in the parking lot. Didnt feel completely safe.

The staff was good. The hotel was clean. The location is terrible. Very noisy as the traffic noise is very noticeable. The towels are shabby. For $275 a night, Kleenex should be in the room and decent towels. The noise can’t be helped but the towels could be decent.

For what iit is, it is perfect. Its a clean, well setup base for work or pleasure. With a full kitchen it would be great for a long stay and with its low cost, perfect for a quick overnight. A perfect location with access to Interstate and turnpike and shopping and dining all around.

A little dark and off the street but very quiet. No remote for the tv, received one from front desk but it didn’t work. Shuttle service would draw more people to stay

It was difficult to find as there were no signs on the street.

Close to the amphitheater and fair grounds.

The proximity to the amphitheater is what always sells me to this location. The hotel is clean, but may have guests that are on extended Stay with large family and dogs. If you work remotely, this one might be tough because the cell signal is horrible.

A little tucked away which is good as it brings a safe a quiet place to rest.

It was clean, quiet, and conveniently located near the highway.

The hotel is immaculate and the staff is pleasant and helpful. The area is remote but quiet and does have a couple fast food restaurants in walking distance.

Nice clean facility. But amenities are not sufficient. Suite has stove, microwave, refridge, but no cup, pot/pan, silverwares. There is no hot paper cup to heatup water if you want hot tea or coffee. Front desk has no supplies. This makes the suites not functional.

No breackfeast???

Clean property and staff was nice. Only thing is they don’t have cups and ice machines like most hotels usually have.

It was a great price for just needing one night stay. Clean and comfortable of course it smelled like Fabolous which is a clean smell but can be over powering for some people. I would suggest bringing own soap and shampoo/conditioner. No frills hotel. they do have coffee for guests. My GPS. took me on a little seek and find doing some U-turns but once i did find the entrance it was very easy to find

It’s a great place to stay. New and very clean. Only problem during this stay was that both vending machines were out of order.

Liked the location. No dining on site, not even a small breakfast option.

First I just want to say that I was uninformed about this place before booking. My expectations were that of a regular 3 star hotel. So it would not be fair to rate and compare this place. This is an extended stay. That said, there is no house keeping. I stayed for 4 nights and was told I would have to pay for housekeeping. There is no standard morning breakfast. There is no ice machine. There is no free WiFi. I would even be okay with that however, there is poor to no service the moment you’re inside the building. I’m not sure if the service issue is the reason for so many people lounging outside in the parking lot all day or if they are even guests. My floor level had a deep smell of curry and fried chicken everyday I was there. And my room smelled like a hospice. I understand now because most of the people are tenants there so I imagine they are cooking in their room every day. Then when I first checked in and went to my room , the room phone kept ringing and the other person on the line would not say anything. This went on several times for the next few days. The last time it rang, a lady finally spoke and started questioning what I was doing in my room because I was being so loud (I was just walking in and setting down my bags) She asked if I was her “neighbor” upstairs and I need to stop making noise. This was my first time ever experiencing anything like this at a hotel. It was at this moment I realized it was an extended stay. It was overall uncomfortable.

Lobby is clean staff was pleasant. Vending machine was not working so had to walk to get drinks. No ice machine. Room was clean except for the bed spread which looked old and dirty. No coffee in room or cups of any kind full kitchen with norhing stocked to use it. No kleenex in room. Coffee in lobby in a.m.coffee overflowed from lobby machine and I received 2nd degree burns on 2 fingers from that coffee. Walls are paper thin someone above us was walking back and forth all night ugg. I will not stay here again

Friendly and helpful staff. No breakfast on site.

Great experience. Quick, friendly check-in. It's pet friendly, always a few dogs running around, but doesn't smell like pets. Everything is fresh and clean. Nice kitchen area. One slight issue -- be careful if you buy a Dr. Pepper from the vending machine. The 407 slot is known to stick. Long-term guests will tell you it's not a one-time thing.