Name: TownePlace Suites by Marriott Carlsbad
Address: 311 Pompa Street, Carlsbad, New Mexico, United States of America, Carlsbad, New Mexico, US
Price range: $180–$378 per night
Rating: 9.07

What guests think

Across reviews, TownePlace Suites by Marriott Carlsbad is praised for very clean, spacious suite style rooms with kitchens, friendly staff, a convenient base for Carlsbad Caverns and nearby dining, and a breakfast that many describe as tasty with good variety.

Facilities include an outdoor pool, patio, and BBQ areas, though one guest noted no hot tub and the pool is not heated. A few reports mention hard or uncomfortable beds, occasional noise or worn fixtures, and minor maintenance issues. Overall, expect a suite-based stay that suits families and longer visits.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the outdoor pool, patio, and BBQ/BBQ areas. One review reported no hot tub despite expectations, and another noted the pool is not heated.

Related guest reviews

10

Colton

Jul 3, 2025

·

Stayed 1 night

Very clean, nice pool, outdoor grills.

8

Shirley

Jul 14, 2023

·

Stayed 1 night

We enjoyed our stay. The children and grandchildren enjoyed the pool and breakfast bar.

10

Danielle

Apr 28, 2025

·

Stayed 1 night

Everything about this property was amazing, from staff to cleanliness and location. The pool is outdoors and not heated, but it was warm enough outside to not matter. Breakfast was amazing with lots of options, even for the kiddos.

10

David

Sep 10, 2025

·

Stayed 1 night

Very nice, newer hotel with a nice pool and breakfast.

4

Kristi

Aug 15, 2023

·

Stayed 2 nights

NOT HOT TUB as advertised!!!

10

Bronwen

Aug 14, 2023

·

Stayed 2 nights

The hotel was nice, clean comfortable rooms. Shower was great. Beds and pillows were comfy. The breakfast was delicious and good variety of choices. The dining area was well kept and the patio was nice and inviting. This was a nice stay and I will definitely come back! The staff was friendly and helpful and accommodating.

10

Kyle

Oct 4, 2024

·

Stayed 1 night

The lady at the front was so nice, this location has two large bbq areas by pool so got to cook steaks while kids swam. Very cozy room

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Cleanliness

Cleanliness is a strong point across many stays, with rooms and the property described as very clean and well maintained. A few guests noted lapses, including an unclean room and mold.

Related guest reviews

10

Colton

Jul 3, 2025

·

Stayed 1 night

Very clean, nice pool, outdoor grills.

10

sheila

Nov 20, 2023

·

Stayed 2 nights

Breakfast was good however they need more staff to assist. She wRoom was ok, however not fully cleaned and

10

Regina

Feb 1, 2025

·

Stayed 1 night

The staff were really friendly. The rooms were clean.

10

Danielle

Apr 28, 2025

·

Stayed 1 night

Everything about this property was amazing, from staff to cleanliness and location. The pool is outdoors and not heated, but it was warm enough outside to not matter. Breakfast was amazing with lots of options, even for the kiddos.

10

Todd

Mar 22, 2024

·

Stayed 1 night

Clean and new friendly staff

10

Jeffrey

Oct 24, 2025

·

Stayed 2 nights

Everything about my stay was great. No issues. Very clean, tidy, my room had a kitchen which was very clean. This is my go to hotel in Carlsbad.

10

Heidi

Dec 21, 2025

·

Stayed 1 night

The hotel is very clean and had comfortable beds. We had a 2 room suite and the space was quite ample.

4

Joseph

May 12, 2024

·

Stayed 3 nights

Hotel was dirty, food and mess and bugs were in the room when we checked in. Avoid.

10

Dianne

Apr 2, 2025

·

Stayed 2 nights

Great hotel for family vacation. Lots of room in two bedroom suite, each with king beds. Two bathrooms and comfortable living room and kitchen. One of the cleanest hotels I have stayed in and front desk staff very nice. Breakfast was good. The front desk clerk gave us three great dinner recommendations.

10

Marlene

Mar 20, 2024

·

Stayed 1 night

Very CLEAN, well cared for property with professional, courteous and helpful staff. After traveling and staying in disappointing hotels for a week this one was just what we needed. We will stay again when in town. Great job to the managing staff !

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious, suite-style, and include kitchens or kitchenettes that many found practical; some layouts help keep rooms quiet. However, several guests found the beds hard or uncomfortable, and there were occasional noise or wear issues.

Related guest reviews

8

Megan

Jul 11, 2024

·

Stayed 1 night

Clean. Excellent breakfast. Helpful staff. Hard beds.

6

Steven

Mar 22, 2025

·

Stayed 2 nights

Next to a diesel generator running all night. Super loud. Avoid 124.

10

Sandra

Nov 26, 2023

·

Stayed 3 nights

Loved the location and convivence to both Carlsbad Caverns and Guadalupe Mountains Nation Park. The room itself was a great size with a full kitchenette. Refrigerator, dishwasher, microwave, 12 cup coffee maker, and 2-burner top made it very easy to have meals in our room after long days of hiking. Bathroom was a great size, closet had great shelving and storage.

10

Jeffrey

Oct 24, 2025

·

Stayed 2 nights

Everything about my stay was great. No issues. Very clean, tidy, my room had a kitchen which was very clean. This is my go to hotel in Carlsbad.

10

Margaret

Apr 15, 2023

·

Stayed 2 nights

Spacious room and vathroom, breakfast was wonderful, quiet (the way our room was positioned, the bed was farthest from door and shielded by the kitchenette and bathroom. The noise buffer was great). We would easily stay here again.

8

YASMIN

Sep 24, 2023

·

Stayed 2 nights

The room I requested with a king bed was not available, and the room was a little worn down.

10

Heidi

Dec 21, 2025

·

Stayed 1 night

The hotel is very clean and had comfortable beds. We had a 2 room suite and the space was quite ample.

4

Margaret

Mar 28, 2023

·

Stayed 2 nights

The property is great but the beds are absolutely AWFUL! We ended up leaving after one night because the bed was so uncomfortable. It was hard and lumpy and literally did not sleep more then a couple of hours. Unfortunately, because we booked through Expedia getting a refund on the 2nd night is doubtful. The facility and grounds are fantastic. The room itself was very spacious and comfortable. The breakfast was also very good. Too bad the beds were so miserable.

10

Dianne

Apr 2, 2025

·

Stayed 2 nights

Great hotel for family vacation. Lots of room in two bedroom suite, each with king beds. Two bathrooms and comfortable living room and kitchen. One of the cleanest hotels I have stayed in and front desk staff very nice. Breakfast was good. The front desk clerk gave us three great dinner recommendations.

10

Kyle

Oct 4, 2024

·

Stayed 1 night

The lady at the front was so nice, this location has two large bbq areas by pool so got to cook steaks while kids swam. Very cozy room

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AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly, welcoming, and helpful, with some sharing local tips. One guest reported a service promise not honored.

Related guest reviews

8

Megan

Jul 11, 2024

·

Stayed 1 night

Clean. Excellent breakfast. Helpful staff. Hard beds.

10

Roseanne

Jun 4, 2024

·

Stayed 1 night

Lovely stay…excellent room & staff very efficient and friendly

10

Regina

Feb 1, 2025

·

Stayed 1 night

The staff were really friendly. The rooms were clean.

2

Andrew J

Mar 15, 2024

·

Stayed 2 nights

The kitchen was nit as advertised and barely equipped. The sink was backed up and we needed to have the staff come in and unclog the garbage disposal. The shower hand mold and mildue above the 6.5 foot mark. The beds were marginal at best. The front desk staff said they would comp us bouns points for the inconvenience and that never happed. Dont waste your time and money. Their are plenty of other places to stay

10

Katie

Sep 24, 2023

·

Stayed 2 nights

Amazing customer service! We were greeted by the assistant GM when we checked in. He told us everything that was going on in the area. He was so welcoming and friendly. The room was clean and comfortable. The air worked perfect. We had no issues. Definitely will stay again if we are in this area

10

David

Jan 10, 2023

·

Stayed 19,366 nights

This is probably the most upscale place to stay in Carlsbad and the staff is very gracious and tries very hard to please.

10

Dianne

Apr 2, 2025

·

Stayed 2 nights

Great hotel for family vacation. Lots of room in two bedroom suite, each with king beds. Two bathrooms and comfortable living room and kitchen. One of the cleanest hotels I have stayed in and front desk staff very nice. Breakfast was good. The front desk clerk gave us three great dinner recommendations.

10

Eduardo

Jun 9, 2024

·

Stayed 3 nights

Hotel was located in convenient location, close to restaurants and shopping area. Room was clean and specious, comfortable beds, good variety for breakfast, nice and friendly staff. Total recommend for family travel vacation or business.

10

Deborah

Apr 29, 2023

·

Stayed 4 nights

The front desk staff we all very friendly and helpful!

10

Kyle

Oct 4, 2024

·

Stayed 1 night

The lady at the front was so nice, this location has two large bbq areas by pool so got to cook steaks while kids swam. Very cozy room

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AI-generated summary based on recent guest reviews

Location

Location is convenient for visiting Carlsbad Caverns and Guadalupe Mountains and close to restaurants and shopping.

Related guest reviews

10

Danielle

Apr 28, 2025

·

Stayed 1 night

Everything about this property was amazing, from staff to cleanliness and location. The pool is outdoors and not heated, but it was warm enough outside to not matter. Breakfast was amazing with lots of options, even for the kiddos.

10

Michael

May 31, 2025

·

Stayed 6 nights

Close to the surrounding sites such as Carlsbad Caverns.

10

Sandra

Nov 26, 2023

·

Stayed 3 nights

Loved the location and convivence to both Carlsbad Caverns and Guadalupe Mountains Nation Park. The room itself was a great size with a full kitchenette. Refrigerator, dishwasher, microwave, 12 cup coffee maker, and 2-burner top made it very easy to have meals in our room after long days of hiking. Bathroom was a great size, closet had great shelving and storage.

10

Eduardo

Jun 9, 2024

·

Stayed 3 nights

Hotel was located in convenient location, close to restaurants and shopping area. Room was clean and specious, comfortable beds, good variety for breakfast, nice and friendly staff. Total recommend for family travel vacation or business.

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Dining

Breakfast is consistently praised for quality and variety, and families appreciate the breakfast bar. One review noted the breakfast area needed more staffing.

Related guest reviews

8

Megan

Jul 11, 2024

·

Stayed 1 night

Clean. Excellent breakfast. Helpful staff. Hard beds.

10

sheila

Nov 20, 2023

·

Stayed 2 nights

Breakfast was good however they need more staff to assist. She wRoom was ok, however not fully cleaned and

8

Shirley

Jul 14, 2023

·

Stayed 1 night

We enjoyed our stay. The children and grandchildren enjoyed the pool and breakfast bar.

10

Danielle

Apr 28, 2025

·

Stayed 1 night

Everything about this property was amazing, from staff to cleanliness and location. The pool is outdoors and not heated, but it was warm enough outside to not matter. Breakfast was amazing with lots of options, even for the kiddos.

10

David

Sep 10, 2025

·

Stayed 1 night

Very nice, newer hotel with a nice pool and breakfast.

10

Margaret

Apr 15, 2023

·

Stayed 2 nights

Spacious room and vathroom, breakfast was wonderful, quiet (the way our room was positioned, the bed was farthest from door and shielded by the kitchenette and bathroom. The noise buffer was great). We would easily stay here again.

10

Dianne

Apr 2, 2025

·

Stayed 2 nights

Great hotel for family vacation. Lots of room in two bedroom suite, each with king beds. Two bathrooms and comfortable living room and kitchen. One of the cleanest hotels I have stayed in and front desk staff very nice. Breakfast was good. The front desk clerk gave us three great dinner recommendations.

10

Eduardo

Jun 9, 2024

·

Stayed 3 nights

Hotel was located in convenient location, close to restaurants and shopping area. Room was clean and specious, comfortable beds, good variety for breakfast, nice and friendly staff. Total recommend for family travel vacation or business.

10

Venkata

Dec 27, 2025

·

Stayed 2 nights

Breakfast menu was fresh and the kitchen needed what we wanted to cook

10

Bronwen

Aug 14, 2023

·

Stayed 2 nights

The hotel was nice, clean comfortable rooms. Shower was great. Beds and pillows were comfy. The breakfast was delicious and good variety of choices. The dining area was well kept and the patio was nice and inviting. This was a nice stay and I will definitely come back! The staff was friendly and helpful and accommodating.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$157
February	$164
March	$206
April	$199
May	$186
June	$198
July	$190
August	$180
September	$181
October	$175
November	$163
December	$160

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $378	17 $188	18 $192	19 $201
20 $189	21 $331	22 $330	23 $330	24 $210	25 $217	26 $213
27 $208	28 $330	29 $330	30 $310

Su	Mo	Tu	We	Th	Fr	Sa
				1 $190	2 $188	3 $180
4 $190	5 $251	6 $355	7 $330	8 $210	9 $198	10 $208
11 $190	12 $290	13 $320	14 $320	15 $209	16 $189	17 $198
18 $180	19 $290	20 $310	21 $300	22 $200	23 $200	24 $189
25 $200	26 $260	27 $290	28 $300	29 $210	30 $188	31 $188

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About this property

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Superb

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What guests think

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