Name: Hilton Garden Inn Louisville Downtown
Address: 350 West Chestnut Street, Downtown Louisville, Louisville, Kentucky, United States of America, Louisville, Jefferson County, US
Price range: $113–$547 per night
Rating: 8.3

What guests think

At Hilton Garden Inn Louisville Downtown, guests consistently praise the walkable downtown location and generally friendly staff, while recurring critiques include late-night noise from nearby venues, extra parking charges, uneven breakfast experiences, and occasional check-in delays or customer service lapses.

Rooms range from comfortable and spacious to dated or awkwardly designed, with repeated notes about hard beds, noisy or faulty HVAC, leaky showers, sticky doors, and occasional technology problems. The rooftop bar and restaurant are popular, but service and menu variety can be limited, drinks can feel pricey, and wood-fire smoke has caused odors in some corridors and rooms. Overall, expect a convenient base for downtown events, with trade-offs around fees, potential noise, and service consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The rooftop bar and restaurant are a highlight, though service can be slow and drinks feel pricey. Parking is in a garage with extra fees; a few reviews note elevator problems and occasional fire alarm interruptions.

Related guest reviews

10

Douglas

Aug 25, 2024

·

Stayed 1 night

Nice hotel in downtown Louisville within easy walking distance of several bars and restaurants. We stayed there because we were doing a date night cooking class which is held in an offshoot of the hotel itself. Very convenient! Nice bar and rooftop restaurant on the 8th floor as well. Self parking was $22

8

David

Aug 5, 2025

·

Stayed 1 night

Hotel was nice. Staff was very nice. Roof top bar was very cool, but very expensive drinks. Surrounding area had some sketchy people hanging around.

6

George

Jan 17, 2023

·

Stayed 1 night

Great hotel but our room backed up to Mercury Ballroom and there was a show at night so we couldn't sleep until about 2am after the bass stopped. Elevators were broken too. Glad we were on the 3rd floor.

8

Joi

Sep 2, 2025

·

Stayed 2 nights

Nice stay. Helpful staff and rooftop bar was enjoyable. East short walk to all the main downtown attractions.

6

Megan

Feb 27, 2023

·

Stayed 2 nights

After the fire alarm was corrected, we were unable to access the elevators to return to our rooms. No one had a key to allow us access to the stairs. We were taken to the freight elevator but no one had a key. We finally took the garage elevator to the restraunt who had access to the stairs. The "club" next door was shaking our windows after the concert we returned from was over.

8

Bryon

Apr 24, 2025

·

Stayed 1 night

Nice stay, same block as The Mercury and Palace. Nice restaurant and deck area.

8

Jacinta

May 27, 2024

·

Stayed 1 night

Breakfast and parking are not included, bed is uncomfortable. Clean, convenient location, rooftop restaurant on site.

8

Mike

Feb 27, 2023

·

Stayed 1 night

Really good location, especially if you're seeing a rock show at the Palace Theater around the corner. Hotel has no parking, but a city garage is next door. ($22 night). Mercury Ballroom blasted loud music past midnight. Delicious breakfast with good service. Overall good experience.

6

Stephen

Jun 3, 2024

·

Stayed 4 nights

The hotel is beautiful, comfortable and conveniently located. The only issue, and it’s a big one, is the rooftop bar. It was understaffed and very very slow. Service was terrible. There are twelve TVs outside and no one could turn them on or find the basketball playoffs. Horrible service.

4

M Scott

Mar 1, 2023

·

Stayed 2 nights

11pm fire alarm, resulting in an hour outside because a mangers “keys were on the shuttle going to the airport”. Very unprofessional in a management role when questioned by everyone standing outside waiting to go back into our rooms.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms very clean, but others reported smoke odors (wood-fire or marijuana), occasional unclean bathrooms or leftover items, and sporadic pests.

Related guest reviews

6

Rolando

May 28, 2025

·

Stayed 1 night

Anngel saved the day. When I arrived in the room I was surprised to find that there was still remnants of the previous person who had stayed in the room prior to my visit. Which in turn makes me question how clean the room is. Anngel heard my complaints and soothed my concerns.

8

Bonny

Nov 20, 2024

·

Stayed 1 night

The hotel was really nice. The staff was all exceptional. We had a problem with the 4th floor where our rooms where smelling of smoke from the wood burning fire pizza oven on the 8th floor. The hallway and the rooms smelled of this smoke. We couldn't be moved due to hotel mostly full. The front desk did try to make it a better situation with providing a complementary breakfast for all four of us. When I got home my clothes in my suitcase even smelled of the smoke. You could tell it was a wood burning smoke smell like a fire pit. They did say at the front desk they where checking into it and would correct in the future. A few customers the week before had the same complaint. It could have been due to the damp weather outside just not sure on that though. On a good note the pizza from that oven in the restaurant was wonderful.

8

Tommy

Aug 28, 2023

·

Stayed 4 nights

Other than the numerous gnats and roaches it was a pleasant stay. I’d recommend the short rib hash for breakfast.

6

Homer

Jul 29, 2024

·

Stayed 2 nights

Chose this hotel because of the excellent rating. This goes to show that ratings are definitely not always accurate. The lobby was nice but the room was rundown and shabby. Beds were comfortable but the pillows were terrible. Did not get maid service or fresh towels. Had to go to the front desk to get towels. The view was absolutely terrible. The parking garage was nasty and lacked any security at all. It’s ridiculous to pay what I paid for a room in a hotel that was rated excellent and still have to pay 22 a day for parking in a garage that was disgusting and not secure at all. Absolutely will not stay here again.

10

Albert

Aug 4, 2025

·

Stayed 1 night

Check in was very easy and the staff was very friendly. It was right beside our concert venue, Mercury Ballroom which made it extremely convenient. Walking distance from 4th Street Live. Our room and restroom was spotless. Will definitely stay again when we’re in Louisville.

2

jeanette

Apr 7, 2024

·

Stayed 1 night

Marijuana smell throughout 7th floor. Food left in my fridge...not cleaned.

10

Martha

Oct 26, 2025

·

Stayed 1 night

Affordable, clean, friendly staff.

8

Amy

Sep 21, 2024

·

Stayed 1 night

It was the perfect location to for us because it's on the same block as the Louisville Palace. There are also a lot of things to do within walking distance. The only issue we had is that upon arrival, the hallway on the third floor reeked of marijuana. There's no judgement here, but it is a non-smoking hotel.

4

Mary

May 15, 2025

·

Stayed 4 nights

Everyday at 3 o’clock smoke from the restaurant on the 8th floor comes in bad in room, your smelling that wood burning smell, we were moved twice to another room but still didn’t work, horrible headache with smell

8

Joy

Jan 11, 2024

·

Stayed 2 nights

The bathroom was not very clean when we arrived. The shower door was broken. We asked for more coffee and never recieved it.

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Rooms

Room quality varies: some feel spacious and comfortable, while others have hard beds or protruding frames, noisy or faulty HVAC, leaky showers, sticky doors, or malfunctioning TVs and shades. Street and venue noise affects certain rooms at night.

Related guest reviews

6

Erika

Mar 23, 2025

·

Stayed 4 nights

AC unit in the room was a little on the noisy side and the bathtub didn't work.

4

James

Feb 26, 2023

·

Stayed 1 night

Upon checking in we noticed our tv didn’t work. Called the desk and 90 minutes later no one came. Came back at 10:50p and called again. No one came. Called at 11:15p new desk person said everyone is gone. Offered new room. Too late for us to pack back up and move.

4

Matthew

Jul 10, 2024

·

Stayed 1 night

Tv cut out all night. Outlets didnt work.

6

Dawn

Jun 25, 2025

·

Stayed 2 nights

A/C was painfully loud, maintenance did nothing. Shower drain was very slow, nothing like standing in 3” of water each time you shower.

8

William

May 30, 2024

·

Stayed 1 night

Great staff and facility and convenient to the Palace Theater and other downtown locations. However, the foundation for the bed is terrible! It juts out in such a way that you're constantly hitting your shins on the dark colored corners. We finally took two pillows and put them at the corners of the bed platform to cover the corners that jut out and that solved the problem.

6

Matthew

Aug 11, 2024

·

Stayed 2 nights

Was fine. Was disappointed that my window shade wouldn’t go up so I had a dark room all day. There was not a way to put it up as they’ve transitioned to an electronic system. Which would work as long as it wasn’t broken like it was. Some staff was incredibly kind, but some really seemed like they didn’t my want to be there. Wish breakfast was free, but it is what it is. Everything else was fine. Not great, not terrible, just fine.

6

Amy

Dec 11, 2023

·

Stayed 1 night

The heat/ac unit in our room had no power. No air flow in the room. The toilet seat was loose and you could slide off if not careful. Simple things like this would be easily fixed if someone took the time to walk thru the rooms.

6

Kevin

May 16, 2025

·

Stayed 4 nights

Hotel bed was uncomfortable. Limited options in the Restaurant. Close to other restaurants though!

8

Camden

Nov 20, 2025

·

Stayed 1 night

Toilet did not work upon arrival, had to take lid off and fix it myself.

6

Charles

Jul 6, 2025

·

Stayed 3 nights

The shower door leaked and the shower entrance is incorrectly located on the side away from the shower control valve. Also, the tp holder is inconveniently located too far behind the toilet. The main door into the room is hard to open and keep open as you enter and leave. The shower door and main door slam shut with a loud noise. The room is exposed to street noise, which makes it difficult to sleep. You, no doubt, are aware of these conditions and expect guests to cope.

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Service

Staff are often friendly and helpful, and some issues are resolved quickly. However, multiple reviews describe rude or absent front-desk staff, long waits, and rooms not ready well past the posted check-in time.

Related guest reviews

2

Meagan

Jan 23, 2023

·

Stayed 2 nights

Check in was a terrible experience for my husband and I. The younger lady checking us in was so rude when we walked up, right from the start... not greeting us, just saying "hold on!" As we just walked up and didn\'t say anything yet. She was so rude throughout the conversation of trying to check in, fig out where parking is, etc. that the manager overheard and came out of the back and had to help us. It was awful and put us uneasy for our whole first day. The room was not what we were expecting, stains on the couch, bed super hard, and in the morning we were woke up each day at 7am and 5am from the heater in the room turning on which we thought was a loud dump truck outside... until we realized this was the heater in the room.. the ironing board didn\'t stand properly and the iron almost fell off making you had to keep your feet on the board while trying to iron.. overall this hotel we really thought would be better.. as a Hilton... the staff were so rude.. we even informed of these issues when checking out and the different young girl was slightly rude... but really just didn\'t care.. we will not be back.

10

Shane

Sep 19, 2024

·

Stayed 3 nights

My only gripe was we had two vehicles and it was a challenge to get the second added to the room. Overall though, the staff were incredibly helpful and friendly so it absolutely made up for it. Would stay again if I make it out there again

10

Alfredo

Aug 12, 2025

·

Stayed 1 night

Great staff. Easy Mobil check in

4

Kelly

May 31, 2025

·

Stayed 1 night

Late check-in when check in suppose to be at 3 but didn’t get in until 5

10

Michele

Sep 24, 2025

·

Stayed 1 night

All service staff were wonderful. Kevin was very helpful with helping me rebook my stay when I originally booked it on the wrong day.

8

Rena

Apr 4, 2025

·

Stayed 1 night

Upon arrival at 3:30, room was not ready and was supposed to be able to check in at 3:00. Waited 45 minutes and room was still not ready, went to eat and came back at 6:00 and still not ready, had to wait about 10 minutes before we could go to the room. Room was clean and spacious.

6

Cara

Feb 25, 2024

·

Stayed 1 night

We have stayed at this location a couple of times and have had wonderful experiences each time. Excellent location for walking to eateries, clubs, and venues. The cost for a room is comparable. This last experience was less than desirable. We waited in line for over 40 minutes to check in. There was only one desk attendant as the other one was helping the short-staffed cleaning crew. After the extensive wait, we were told our room wasn’t ready-mind you this was two and a half hours after advertised check in time. We had to wait an additional 20 minutes for a key. Upon arriving to our room, we found there was no hand soap in the bathroom. I walked out into the hallway and asked a gentleman who was watching videos on his phone instead of helping the two young cleaning ladies for some soap. He and one of the gals searched two cleaning carts as well as the supply room for a bar of soap only to not find a single bar. This was a less than desirable experience.

10

Lisa

Oct 12, 2024

·

Stayed 4 nights

I had a problem with the air conditioner and they immediately moved me to another room. Staff were friendly.

10

Robert

Jun 16, 2024

·

Stayed 1 night

Clean, secure, quiet (even on a Saturday night). Staff at front desk were very helpful with special requests.

4

Gina

Oct 18, 2025

·

Stayed 1 night

Check out staff extremely rude. Staff hangs out in lobby and by garage entrance. Beds very uncomfortable

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AI-generated summary based on recent guest reviews

Location

Excellent downtown base steps from the Louisville Palace, Mercury Ballroom, 4th Street Live, and restaurants. Some guests noted late-night noise, and a few found the surrounding area sketchy.

Related guest reviews

10

Deborah

May 17, 2023

·

Stayed 1 night

Perfect location for walking! Many restaurants nearby on 4th street! Enjoyed 4th Street Live! It was a two minute walk to The Palace where we attended a law school graduation. I would definitely book this hotel again.

8

Michael

Feb 3, 2025

·

Stayed 1 night

Great location to the 4th Street Live area! Staff was very friendly and helpful! Great value for hotels in this area!

8

David

Aug 5, 2025

·

Stayed 1 night

Hotel was nice. Staff was very nice. Roof top bar was very cool, but very expensive drinks. Surrounding area had some sketchy people hanging around.

10

J

Mar 3, 2023

·

Stayed 1 night

Close to 4th Street, easy walking distance to Palace Theatre and local bars and eateries.

10

Albert

Aug 4, 2025

·

Stayed 1 night

Check in was very easy and the staff was very friendly. It was right beside our concert venue, Mercury Ballroom which made it extremely convenient. Walking distance from 4th Street Live. Our room and restroom was spotless. Will definitely stay again when we’re in Louisville.

10

Chet

May 17, 2023

·

Stayed 1 night

Fantastic proximity to the local venues. Makes for a great night seeing a show at The Palace or at Mercury Ballroom!

8

Bridget

Aug 9, 2025

·

Stayed 2 nights

The perfect place to stay to take in a concert at The Louisville Palace. Parked the car for $22/day and was able to easily walk to a variety of restaurants.

10

Gina

Aug 4, 2025

·

Stayed 2 nights

Location and room were amazing

8

SEAN

Nov 7, 2024

·

Stayed 2 nights

The nightclub down the street had quite the ruckus with multiple police cars needed to quell the situation. Other than that the area was ok. I realize the hotel has no control over that.

10

Sharon

May 26, 2024

·

Stayed 1 night

Easy access off I65 and easy access back on. Central position to restaurants and venues. The room was quiet the beds were very comfortable. Everything really clean. I would stay again anytime.

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AI-generated summary based on recent guest reviews

Dining

On-site rooftop dining gets mixed feedback: some praise tasty meals, while many cite poor or not-included breakfast, limited menus, slow or understaffed service, pricey drinks, and wood-oven smoke affecting nearby floors.

Related guest reviews

8

Carrie

Aug 9, 2025

·

Stayed 1 night

Roof top bar needs a better me u

8

Bonny

Nov 20, 2024

·

Stayed 1 night

The hotel was really nice. The staff was all exceptional. We had a problem with the 4th floor where our rooms where smelling of smoke from the wood burning fire pizza oven on the 8th floor. The hallway and the rooms smelled of this smoke. We couldn't be moved due to hotel mostly full. The front desk did try to make it a better situation with providing a complementary breakfast for all four of us. When I got home my clothes in my suitcase even smelled of the smoke. You could tell it was a wood burning smoke smell like a fire pit. They did say at the front desk they where checking into it and would correct in the future. A few customers the week before had the same complaint. It could have been due to the damp weather outside just not sure on that though. On a good note the pizza from that oven in the restaurant was wonderful.

6

Lisa

Feb 7, 2025

·

Stayed 1 night

Very expensive parking. Restaurant was very limited menu. Things on the menu were not available. Did not even have mayonnaise! Service in restaurant was very average.

10

Larry

Sep 15, 2024

·

Stayed 3 nights

Didn't like the dining options. Breakfast was terrible.

8

Nicole

Jul 14, 2025

·

Stayed 1 night

Was under the impression that breakfast was free. Buffet very skimpy. With very few choices. Uncooked and cold. Definitely not worth $16.

8

Brad

Jun 12, 2023

·

Stayed 1 night

The breakfast was disappointing, for what we paid for ht. The bathrooms in the restaurant were downright unacceptable. Absolutely filthy. We notified management, but they should never get in that condition.

6

luda

Apr 6, 2025

·

Stayed 2 nights

Although I love the location and the staff is very friendly and helpful, I probably won't choose this hotel again. Our bed was extremely uncomfortable, the shower leaked on both of our recent stays, and the ice maker on our floor didn't work on our most recent stay. Breakfast is not included and is definitely not worth the extra fee.

10

Jesse

Feb 13, 2023

·

Stayed 2 nights

Friends trip, accommodations were great, breakfast and supper were amazing on site.

8

Monica

Apr 26, 2023

·

Stayed 1 night

The breakfast at the 8up restaurant was the best hotel breakfast I have ever had. I will come stay here again just for the food.

6

Stephen

Jun 3, 2024

·

Stayed 4 nights

The hotel is beautiful, comfortable and conveniently located. The only issue, and it’s a big one, is the rooftop bar. It was understaffed and very very slow. Service was terrible. There are twelve TVs outside and no one could turn them on or find the basketball playoffs. Horrible service.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$95
February	$145
March	$142
April	$181
May	$207
June	$126
July	$155
August	$108
September	$194
October	$193
November	$120
December	$104

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $204	15 $238	16 $547	17	18	19 $391
20 $210	21 $143	22 $143	23 $275	24	25 $427	26 $439
27 $295	28 $282	29 $234	30 $169

Su	Mo	Tu	We	Th	Fr	Sa
				1 $145	2 $298	3 $210
4 $121	5 $131	6 $137	7 $142	8 $170	9 $315	10 $228
11 $146	12 $122	13 $138	14 $144	15 $127	16 $194	17 $143
18 $139	19 $324	20	21	22	23 $185	24 $205
25 $117	26 $119	27 $127	28 $116	29 $113	30 $129	31 $131

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed (Drinks & Snacks)

Suite, 1 King Bed

Suite, 1 King Bed, Accessible

Room, 2 Queen Beds (Drinks & Snacks)

Room, 2 Queen Beds, Accessible (Hearing Impaired)

Room, 1 King Bed, Accessible (Hearing Impaired)

Room, 1 King Bed, Accessible, Bathtub

Room, 2 Queen Beds

Room, 1 Queen Bed, Accessible (Roll-In Shower)

Suite, 1 King Bed, Accessible (Roll-In Shower)

Room, Accessible

Room, 2 Double Beds, Accessible, Bathtub

Room, 1 King Bed

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Louisville Downtown

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Prices for upcoming dates