Name: TownePlace Suites by Marriott Dallas McKinney
Address: 1832 Marketplace Drive, McKinney, Texas, United States of America, McKinney, Texas, US
Price range: $101–$178 per night
Rating: 8.37

What guests think

Across recent reviews of TownePlace Suites by Marriott Dallas McKinney, guests often praise the friendly staff, convenient location, and in-room kitchens, while noting inconsistent cleanliness and visible wear in certain rooms and common areas.

Some guests experienced slow check-in, room readiness problems, or delayed responses to maintenance requests. Several reviews also mention tight room layouts, hallway odors, and noisy or weak A/C. Breakfast earns frequent compliments for variety and items like quiche and waffles, though the area can feel cramped and coffee or early availability sometimes disappoint. Overall, it suits travelers seeking self-catering comfort and location convenience over polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Laundry room and a gym are mentioned, and parking is easy for some. Several reviews report maintenance or access issues, including broken gym equipment, an out-of-order ice machine, and poor exterior lighting.

Related guest reviews

4

Ian

Feb 4, 2025

·

Stayed 2 nights

Location isn’t great. Noisy and annoying ac in the room. Gym had broken bench, only on pair of weights of the total of only 6 different pounds, and no a/c or power on first day. Breakfast wasn’t out at 6:30 so couldn’t take advantage of included breakfast…all in all disappointing stay.

8

Jeremy

Mar 29, 2024

·

Stayed 1 night

No problems. But the front door and the back door look similar.

4

Jason

Mar 31, 2025

·

Stayed 3 nights

This property looks much better in the pictures. The outside is average with not noticeable entryway or covered drop off. The lobby had minimal furnishings and looked like very cheaply done and had an odor of food smell and cigarettes covered with odium spray. The room was extremely small for any King sized room, however was advertised as a suite. The furniture in the room was heavily worn out and the room had a very strong smell of cigarettes and air fresheners. The strong smell was present in all of the building. Because I prepaid with no refund possible I did not check out, however I did leave and stay in the hotel across the highway that was almost new and similar prices.

10

Kourtney

Apr 12, 2025

·

Stayed 5 nights

I love that they have a laundry room and gym and the Continental breakfast.

10

Sylvie

Feb 7, 2025

·

Stayed 1 night

Nice hotel. The only thing we had a problem with. Our room being on the first floor had a few flying termites. I think that's what they were.

8

Alyssa

Jun 2, 2024

·

Stayed 3 nights

Check-In was super easy. Ice Machine was broken but they did offer ice at the desk. The room was a bit messy when we got there, not thoroughly cleaned in the kitchenette area. We asked for extra pillows but they were out of pillows. However, the staff is extra friendly. Parking was also easy.

10

Lara

Sep 13, 2023

·

Stayed 6 nights

Easily one of my favorites in the Marriott family, regardless of location. Staff here are great, lobby area is always inviting and breakfast is top-notch!

2

Joseph

Dec 31, 2023

·

Stayed 1 night

We arrived at night time and was parked in the handicap area (we have a tag) all the lights on the side were not working. My husband tripped over the curb and ended up in the ER. The next morning, all the blood was still on the sidewalk and I was talking to one of the employees and she said "I was wondering why there was all that blood on the area there". We had to park and walk to the front door because there is not a drive up area to check in, it is a no park fire zone. Very disappointed as a Marriot property.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: some guests found rooms very clean, while others reported stained linens, leftover food, hairs, musty or smoky odors, pests, and missed housekeeping.

Related guest reviews

4

Michael

Sep 20, 2025

·

Stayed 1 night

The room was not clean at all.

10

Roberto

Nov 16, 2025

·

Stayed 2 nights

Very clean room, & friendly staff.

10

Jose A

Jun 11, 2024

·

Stayed 4 nights

Great stay, clean room, great breakfast. Staff was great.

4

Stephanie

Oct 1, 2025

·

Stayed 2 nights

The room itself was pretty dirty and disheveled. Broken drawers and racks in the closet. It could use a deep cleaning from top to bottom. But we found roaches in the kitchen and behind the headboard the last morning of our stay. We booked it based on the excellent rating and it was surprisingly bad.

6

Susan

Oct 16, 2023

·

Stayed 2 nights

Great concept. But falls short on maintenance and cleanliness. Lots of room and space for our family. But some outlets and lamps did not work. There were smudgy fingerprints all over the refrigerator. Also found hairs in the sheet and a questionable stain on the bathroom door.

2

dellvonne

Sep 8, 2024

·

Stayed 1 night

I took pictures of room Filthy Showed check out girl. 122 should been blocked off for maintenance. I used work in hospitality

10

Debra L

Nov 21, 2024

·

Stayed 3 nights

Very nice. We’ve stayed here twice. Very comfortable and clean. Visiting family.

2

Robin

Jan 15, 2025

·

Stayed 1 night

The room was not clean we arrived about 5:00 i check my sheet to found stain on them, so i call front desk house keeping was already gone. We end up had to change them ourselves, they had stain on the second set as well,blood on curtains i was disappointed that the room was nasty.when checking out next day no housekeeping on the floor at all.

10

Nanci

Oct 8, 2025

·

Stayed 1 night

Excellent staff, clean room, good food.

6

Robert and Lynn

Apr 27, 2025

·

Stayed 1 night

The hallways were musty and looked like it had not been vacuumed. There was food in our fridge, salad and leftovers. Containers of yogurt and something in the freezer. The bathtub was stained and the sofa mattress was so thin it was like sleeping on cardboard. The entrance and lobby were great! Staff was polite and very helpful.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Suites are practical and comfortable for longer stays, but several reviews note tight layouts, worn furniture, small TVs, thin sofa beds, noisy or weak A/C, and assorted minor repairs needed.

Related guest reviews

10

Rivkah

Oct 9, 2024

·

Stayed 3 nights

I travel for work frequently and this is by far my FAVORITE stay! Incredibly comfortable suites, functional efficiency kitchen, super comfortable beds, no freeway noise, and a delicious breakfast buffet each morning! I would have stayed a few extra days if I could. Love this place and will be back to stay again.

8

Benjamin

Dec 26, 2024

·

Stayed 3 nights

Needs actual repairs in room 104. Tile coming off on bathroom. Large cut in ceiling, but room was clean, bed was comfortable tv was real small

8

Katherine

Nov 25, 2023

·

Stayed 3 nights

The hallways/elevators have a strong smell to them. It’s not pleasant. We had a suite and the kitchen cabinets were falling/hanging off the wall. We reported it to the desk. Nice hotel, but could be updated.

4

Lou

Sep 29, 2024

·

Stayed 1 night

The toilet seat was broken, some of the lights didn’t work and the night staff was very condescending.

10

Michael

Sep 27, 2024

·

Stayed 2 nights

Nice room. Very comfortable. Well stocked kitchen.

10

Nick

Aug 4, 2025

·

Stayed 2 nights

The staff was absolutely terrific. Comfortable beds, easy check in, great breakfast.

6

Brandon

Jan 2, 2024

·

Stayed 3 nights

Room/building quality was sufficient, but barely. Cheap furniture, hard chairs, and extremely/noticably used kitchen appliances (refrigerator and stove) is exchanged for significant space and reflected in rates. A good value for space. A sensible, no-frills alternative for those who do not mind sacrificing room quality for space. I only wish it was a 3-star quality facility and would have gladly paid more.

6

Wendy

May 22, 2024

·

Stayed 4 nights

I feel this hotel is kinda like a middle child - overlooked. Before we got to the hotel I was sent an email asking if I would like housekeeping service every day, I replied "yes". When we got there we found all kinds of "dust bunnies' on the hardwood floor. When we left for the day we asked if they could also wash the floor while they were straightening up. When we got back that night, the room was not touched at all. The next day we complain and they did clean our room. Not a well maintained place. There were paint drips all over the floor and the hardware in the bathroom; painters were very sloppy. The breakfast was ok, however they way it is laid out, you were on top of everyone to get anything. And I am very glad it was not that hot, because the A/C was VERY loud. C'mon Marriot!! You can do better. p.s. I was going to take pictures, but thought better of it.

6

Robin

Mar 23, 2025

·

Stayed 7 nights

We stayed for a week when family was visiting. Room was clean and staff was polite, responsive and helpful. We definitely appreciated that! At night I could smell chicken other patrons were cooking and one night even cigarette smoke. Breakfast area needs to be expanded - it gets too easily congested even with only a couple of other people in there and the 2nd egg option was almost always out. Breakfast room coffee was poor and many days only lukewarm. Room coffee was better than normal though! Our room was too small for the pullout couch to be used, it extended all the way to the bed with no way to walk to the bathroom at night from the right side of the bed.

6

Robert and Lynn

Apr 27, 2025

·

Stayed 1 night

The hallways were musty and looked like it had not been vacuumed. There was food in our fridge, salad and leftovers. Containers of yogurt and something in the freezer. The bathtub was stained and the sofa mattress was so thin it was like sleeping on cardboard. The entrance and lobby were great! Staff was polite and very helpful.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly and accommodating. However, multiple reviews describe slow or unattended check-in, rooms not ready, maintenance delays, and occasional rudeness or unhelpful responses.

Related guest reviews

10

Melinda

Jul 22, 2023

·

Stayed 6 nights

Very pleased with our stay. Staff was friendly.

8

Stephanie

Jun 22, 2025

·

Stayed 6 nights

The staff at this hotel are SO nice. Every time I had a question or need they went above and beyond being helpful. The room was nice, the kitchen is very handy. My only snag during my stay was our garbage disposal wasn't working and after the first day the sink in the kitchen would fill with water quickly, making washing dishes difficult. I asked about it twice, but I think they were having trouble getting maintenance out. I would stay here again!

10

Bree

Apr 10, 2024

·

Stayed 1 night

Ladies at check in were personable and helpful. Made my day

2

Randall

Sep 5, 2023

·

Stayed 1 night

I specifically booked a room which had a handicap accessible shower. I recently had knee surgery and this was going to be a great room for me to get around . I checked in was not giving the room I was booked, and the lady working at the desk was rude and told me there was nothing she could do about it.

2

Armando

Dec 26, 2024

·

Stayed 3 nights

Property is perfect only at the time for check in the room was not ready they said I have to wait another hr

2

Josh

Jul 31, 2023

·

Stayed 2 nights

Not at all like pictures or description. I stood around for 20 mins yelling out and calling for front desk person to check in. Dirty, damaged rooms. No cleaning service at all. Bed was unmade, towels on floors. We didn’t even stay for second night because disgusting, but it was not possible to cancel

6

agnes

Nov 8, 2023

·

Stayed 2 nights

I went to Dallas for an event, and the hotel had a power outage. I went to the reception to tell them I needed to get ready, and the staff member was very rude.

10

Nick

Aug 4, 2025

·

Stayed 2 nights

The staff was absolutely terrific. Comfortable beds, easy check in, great breakfast.

10

Debra

Jan 30, 2025

·

Stayed 28 nights

Great customer service

8

Diane

Jan 2, 2026

·

Stayed 3 nights

The staff is exceptional!!! Friendly, polite, treated us like family. Made it a pleasure to stay at this facility.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Generally considered convenient, with easy freeway access and proximity to Medical City hospital, restaurants, and shopping; a few note it is not ideal in some cases.

Related guest reviews

10

Roger

Nov 30, 2025

·

Stayed 3 nights

Friendly and clean, centrally located with a kitchen suite. Highly recommended

10

Elisha

Feb 21, 2024

·

Stayed 1 night

Very convenient to Medical City hospital

10

Sheryl

Jun 2, 2025

·

Stayed 3 nights

It was 5 minutes from my destination. Great customer service.

10

Melanie

Mar 24, 2025

·

Stayed 4 nights

Amazing all around!! I felt very comfortable being next door to the fire department. Not once did I hear any noise come from them. Staff were amazing! Free breakfast every morning. The hotel is very close to the main highway, food places, and outlet shopping center. Definitely recommend!

10

Laurie

May 30, 2025

·

Stayed 1 night

Location was convenient right next to where I needed to be

10

sindy

Aug 27, 2025

·

Stayed 12 nights

Very nice hotel, good location for my needs. Friendly staff.

10

Elisha

Feb 22, 2024

·

Stayed 1 night

Close to hospital

8

Irma

Jul 22, 2025

·

Stayed 4 nights

Easy access to freeway with restaurants nearby.

8

Rebecca

Jun 7, 2023

·

Stayed 3 nights

We have stayed here several times and find it to be a very nice place to stay. It is clean, the staff is friendly and accommodating and the location is convenient to a grocery store, restaurants and shopping.

10

Jessica

Dec 30, 2023

·

Stayed 1 night

This hotel is in a super convenient location, and it made our days spent moving and cleaning our old place easier.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is often enjoyed for its variety and items like quiche and waffles, but the area can feel cramped, coffee quality varies, and early setup or replenishment sometimes falls short.

Related guest reviews

4

Ian

Feb 4, 2025

·

Stayed 2 nights

Location isn’t great. Noisy and annoying ac in the room. Gym had broken bench, only on pair of weights of the total of only 6 different pounds, and no a/c or power on first day. Breakfast wasn’t out at 6:30 so couldn’t take advantage of included breakfast…all in all disappointing stay.

10

Rivkah

Oct 9, 2024

·

Stayed 3 nights

I travel for work frequently and this is by far my FAVORITE stay! Incredibly comfortable suites, functional efficiency kitchen, super comfortable beds, no freeway noise, and a delicious breakfast buffet each morning! I would have stayed a few extra days if I could. Love this place and will be back to stay again.

10

Kenneth

Feb 17, 2025

·

Stayed 3 nights

The staff were very accommodating. The morning breakfast buffet was always well stocked with sufficient variety. We found the property to be clean and located about a block away from major traffic, which made it quiet, yet convenient.

8

Kami

Oct 17, 2025

·

Stayed 3 nights

The stay here was comfortable. However, they could use some updates. Breakfast was good, I especially loved the quiche! My husband enjoyed the waffles, eggs, and bacon. Check in was okay, there was a sign that said no one was available, but they’d be right back. We had to wait about 10 minutes before anyone came back to check us in. This wouldn’t be my first option if I were looking to come back, but I would stay again if I needed to.

10

Jose A

Jun 11, 2024

·

Stayed 4 nights

Great stay, clean room, great breakfast. Staff was great.

10

Kourtney

Apr 12, 2025

·

Stayed 5 nights

I love that they have a laundry room and gym and the Continental breakfast.

10

Nancy

Apr 21, 2025

·

Stayed 1 night

The staff was super friendly. We loved the spinach quiches offered at breakfast, our surprise, we were offered a couple of them at checkout.

10

Caryn

Nov 12, 2023

·

Stayed 2 nights

The staff was great - friendly and helpful. Breakfast was great - much better than expected. Would recommend staying here.

10

Nick

Aug 4, 2025

·

Stayed 2 nights

The staff was absolutely terrific. Comfortable beds, easy check in, great breakfast.

6

Robin

Mar 23, 2025

·

Stayed 7 nights

We stayed for a week when family was visiting. Room was clean and staff was polite, responsive and helpful. We definitely appreciated that! At night I could smell chicken other patrons were cooking and one night even cigarette smoke. Breakfast area needs to be expanded - it gets too easily congested even with only a couple of other people in there and the 2nd egg option was almost always out. Breakfast room coffee was poor and many days only lukewarm. Room coffee was better than normal though! Our room was too small for the pullout couch to be used, it extended all the way to the bed with no way to walk to the bathroom at night from the right side of the bed.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$97
February	$97
March	$98
April	$100
May	$120
June	$129
July	$113
August	$95
September	$109
October	$115
November	$117
December	$101

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $112	16 $116	17 $107	18 $118	19 $118
20 $102	21 $109	22 $107	23 $107	24 $103	25 $127	26 $128
27 $103	28 $103	29 $103	30 $103

Su	Mo	Tu	We	Th	Fr	Sa
				1 $104	2 $104	3 $120
4 $103	5 $104	6 $103	7 $104	8 $127	9 $178	10 $166
11 $103	12 $103	13 $104	14 $104	15 $104	16 $111	17 $124
18 $104	19 $104	20 $104	21 $104	22 $101	23 $141	24 $140
25 $103	26 $104	27 $101	28 $104	29 $104	30 $137	31 $136

Select dates to see prices and availability

Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about TownePlace Suites by Marriott Dallas McKinney

Have a question?

Prices for upcoming dates