Name: Hampton Inn & Suites Reno West
Address: 900 Ambassador Drive, Northwest Reno, Reno, Nevada, United States of America, Reno, Washoe County, US
Price range: $146–$325 per night
Rating: 8.85

What guests think

Travellers describe Hampton Inn & Suites Reno West as clean and convenient off I-80, with friendly staff and notably spacious rooms, offering a comfortable base away from downtown casinos for families, road trippers, and visitors to UNR or Tahoe.

Recurring drawbacks include sliding bathroom doors that do not fully close or lock, occasional thin-wall noise, and intermittent HVAC or thermostat quirks. Breakfast is widely liked for its hot options and variety, though guests sometimes find late-morning items not replenished or served lukewarm, and gluten-free choices are limited. Guests appreciate the indoor pool and gym; two reviews noted a musty pool smell and others mentioned changes to the hot tub, while EV chargers and easy parking add convenience. Overall, expect a modern, comfortable stay with minor hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate the indoor pool and gym; some noted a musty pool smell and that hot tub availability has changed. EV charging and parking are convenient.

Related guest reviews

10

Terry

Aug 7, 2023

·

Stayed 2 nights

Parking was safe and excellent felt my 31 Ford and trailer were safe. The pool was excellent.. and the Am breakfast was just what we needed to start t g e day. The room was excellent

10

Jennifer

Apr 16, 2024

·

Stayed 3 nights

Hotel was nice and the breakfast was good every morning. The room was a good size and we enjoyed using the gym and pool. Great location by itself. There is a Starbucks in the same parking lot.

10

Lance

Dec 26, 2024

·

Stayed 3 nights

Great hotel in Reno on the west side of town right off I-80. Good gym, good hot tub and the staff was courteous and helpful.

10

Jeffrey

Aug 1, 2025

·

Stayed 1 night

Spent one night here on a road trip from California to Colorado. This hotel is wonderful! The staff, the service, the amenities, the food, the beds, the pool and fitness area, all exceeded our expectations. This was the best night’s stay of our entire 10-day trip, and that’s saying something

8

Dennis

May 23, 2023

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Stayed 1 night

Beautiful property, lobby, and rooms. Great, friendly customer service. Wonderful breakfast. The only disappointment was the pool room smelled so musty that I chose not to swim.

10

Rekha

Jan 20, 2025

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Stayed 1 night

Breakfast is good . Very clean room , even 6kw electric charger .

10

M.C.

Mar 22, 2023

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Very nice property. Away from casinos downtown. No resort fees, free parking, free breakfast that has plenty to chose from, not just a stale pastry wrapped in plastic, indoor pool, laundry, small sundries shop. Great for skiers, family, business and pet owners.

10

Kris

Apr 19, 2024

·

Stayed 1 night

Nice hotel, every hotel needs a EV charging station like this hotel! Hall carpets are becoming worn out.

10

Marie

Jun 24, 2025

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Stayed 1 night

Everything was great except for the dog areas. The sand is not a good thing for some dogs because they will not eliminate. I had to go find a patch of grass so my dog could do her thing. If you had more grassy area that would be much better. The fee I paid was good, but not accommodating for eliminations. I would suggest more grass areas

10

Wanda

May 14, 2025

·

Stayed 2 nights

Great staff, nice pool and spa. Good breakfast, too!

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Cleanliness

Reviews consistently praise cleanliness across rooms and common areas. A few reported missed housekeeping or inconsistent towel replenishment.

Related guest reviews

10

Mary

Oct 11, 2025

·

Stayed 2 nights

The room was clean, quiet, and tge bed was great!

10

Patricia

Nov 22, 2025

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Stayed 3 nights

Very nice room, clean, updated. Beautiful view. Very Comfortable bed, very nice linens. Great layout, nice desk and chair. Clean mini-fridge and good-sized microwave. Good counter space, combination table. Bathroom was very nice, great shower and water pressure. Good storage. Very nice young people at the front desk. Great coffee, tea and hot chocolate bar in the lobby area. Not coffee drinkers, no comment on that. Nice seating in the breakfast area. We didn’t eat a regular breakfast, dietary preferences. Nice choice of items, and we both had a few items.

10

Becky

Oct 13, 2025

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Stayed 2 nights

The staff was excellent and professional from beginning to end. The hotel was clean and well kept.

10

Jeanette

Feb 24, 2025

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Stayed 2 nights

Clean, quiet and friendly staff

10

Felecia

Aug 6, 2023

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Stayed 1 night

Very clean hotel land rooms. Felt very comfortable while staying. Great night sleep.

10

Jim

Sep 22, 2025

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Stayed 1 night

Friendly welcome greeting. Quick check in. The room is beautiful, quiet and clean.

10

Dena

Nov 27, 2025

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Stayed 1 night

Very clean. Friendly staff. Spacious suite. Nice amenities. Appreciated the snack shop near the front desk. Mattresses could be a bit more comfortable. Comforters could be thicker and cozier. Nice place to stay with kids.

10

Karen

Nov 14, 2025

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Stayed 1 night

Clean and great staff

10

Angela

Feb 13, 2024

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Stayed 1 night

We were very impressed with the hotel. Staff was friendly. Hotel grounds and room were clean and well kept. The free breakfast was very impressive.

10

Jessica

Jul 27, 2025

·

Stayed 1 night

Nice place to stay very clean and safe

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Rooms

Rooms are spacious and modern with good layouts and occasional views. Recurring issues include privacy-poor sliding bathroom doors, occasional noise from neighboring rooms or HVAC, and mixed comfort with mattresses or pillows; Wi-Fi security drew criticism.

Related guest reviews

4

Frans

Apr 7, 2025

·

Stayed 1 night

This was not a great experience. First, we waited 45 minutes past checkin time while the room was being cleaned. Then we found that the AC unit in our room made a horrible clicking noise that could be heard from outside the hotel. They eventually moved us to another room.

10

Mandy

Nov 5, 2025

·

Stayed 1 night

The room was comfortable. Spacious. Loved the breakfast and coffee availability. Would stay again

10

Patricia

Nov 22, 2025

·

Stayed 3 nights

Very nice room, clean, updated. Beautiful view. Very Comfortable bed, very nice linens. Great layout, nice desk and chair. Clean mini-fridge and good-sized microwave. Good counter space, combination table. Bathroom was very nice, great shower and water pressure. Good storage. Very nice young people at the front desk. Great coffee, tea and hot chocolate bar in the lobby area. Not coffee drinkers, no comment on that. Nice seating in the breakfast area. We didn’t eat a regular breakfast, dietary preferences. Nice choice of items, and we both had a few items.

6

Heather

Sep 1, 2025

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Stayed 1 night

Bathroom had a sliding door that did not stay closed. It would slowly roll back on the rail. Also it hung away from the wall by about two inches. This combo basically made for zero privacy for anyone in the bathroom

8

Randolph

Apr 13, 2024

·

Stayed 5 nights

The room was quiet, clean and well appointed. However, the toilet paper was thin and harsh, the mattress was overly firm, and the WiFi was unsecure. In fact I asked the front desk if the 'premium' WiFi available for $5/day was more secure and was told that it was not. Surprised that they cut these corners for a fairly expensive room.

8

Terry

Apr 21, 2025

·

Stayed 3 nights

The hotel is conveniently located, clean, & in good condition. It’s a safe neighborhood. The hot breakfast is good. Staff could be friendlier - front desk & cleaning staff - & walls are very thin. Heard the room next door’s tv until 3AM & sounded like a running gym in the room above us.

6

Steve

Sep 17, 2024

·

Stayed 3 nights

The first stay at a Hampton Inn was Kalispell, Montana. Quite a nice experience so we picked this one in Reno. Convenient location. Staff were all friendly & helpful. Only issue was the room itself. The sliding barn door that doubled as bath/closet door was terrible. It wouldn’t close all the way so there was about a two inch gap & no way to latch. Also, the bathroom was immediately facing front door so if you’re sitting on toilet & someone cranks that front door open? You can wave at people in hallway! Absolutely ridiculous. Curtains on both windows were a joke. Couldn’t close them completely & left gaps in middle. Sofa bed was pretty much a joke. I know you can’t expect too much from those but trust me when I say it’s not suitable for an adult. Small kids would probably be fine with it. Water pressure in shower was abysmal!! Most people probably expect that to some degree, but between that & soft water, it was bad! If we stay in that area again, it will be a B&B most likely.

8

connie

Mar 30, 2025

·

Stayed 3 nights

Really did not like that the bathroom door was a shared door with the closet. There was no lock on the door and it did not stay closed. No privacy in bathroom

10

Judy

Oct 28, 2025

·

Stayed 2 nights

The room was roomy, clean, and had a lot of extras such as plenty of outlets, fairly roomy refrigerator, several tables for setting up our laptop, etc. We opted for the one with the sofabed so we had more sitting places. The bed had a coverlet that kept us nice and warm and there were good reading lamps on both sides and even a clock radio so we didn't have to keep referring to our phones. There was also a REAL hair dryer as opposed to those that are stuck on the wall and rarely work. Check in and check out was very fast. Only complaint was the overly complicated thermostat for the heater/AC. We called the front desk and someone came up immediately. It would help if there were written instructions posted next to it, but other than that no complaints (except maybe the quality of the tissues and toilet paper). I highly recommend this facility.

6

Scott

Aug 8, 2025

·

Stayed 1 night

Bed comforts were terrible

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Service

Staff are widely described as friendly, helpful, and responsive, with quick check-in and prompt assistance when issues arise. Some guests reported housekeeping not servicing rooms, key or reservation system problems, and a few unfriendly interactions at breakfast.

Related guest reviews

4

Lijun

Feb 23, 2023

·

Stayed 1 night

There are some issues with the hotel reservation system. There are two incidents. 1. Our room is opened by other customer on Monday afternoon. We are horrified. Luckily we are in the room, and found out that our room is assigned to other customer. Later we were asked to go downstairs to the front desk with ID to re-register the room. I think they can handle the incident better. 2. On Tuesday night around 9:30 PM, our door is knocked again to confirm our personal information again. It is also due to the system mess up. I hope they can fix the issue soon.

4

Lijun

Feb 22, 2023

·

Stayed 1 night

The weekday breakfast experience is horrible. The lay in charge of the kitchen kept yelling and accusing us all the time.

10

Jessica

Oct 25, 2025

·

Stayed 1 night

The staff were amazing when I went to the wrong room. I thought that the key wasn’t working, but then the receptionist came up the stairs with me. She really went out of her way to be extremely helpful to my son and I.

8

Kevin

Nov 22, 2024

·

Stayed 3 nights

Hotel and staff were great. Door keys didn't work the first night. So staff had to let everyone into their rooms. After room key system was fixed. Everything was great.

10

Becky

Oct 13, 2025

·

Stayed 2 nights

The staff was excellent and professional from beginning to end. The hotel was clean and well kept.

2

James

Jun 22, 2025

·

Stayed 1 night

Computers were down so I couldn't check in, desk staff were friendly and professional but the lack of a backup process for computer issues is a major failure at an enterprise level

10

Thomas

Dec 12, 2024

·

Stayed 2 nights

Very nice property and the rooms were extremely clean and nice. Can't beat the breakfast every morning and the nice kick-back area in the lobby to take in a game while you relax. Shout out to the front desk staffers Gracey and Logan for being so accommodating to all our family's needs. Great place to stay!! Tom (San Diego)

4

Michael

Jul 28, 2025

·

Stayed 2 nights

We stayed for 2 nights, and most things were fine. However, we did not have any room service, and they failed to clean our room, make the beds, or replace towels and the like. We left the room at 10:00 am and returned at 10:00 pm so they had plenty of time. Not life changing but pretty disappointing.

10

Judy

Oct 28, 2025

·

Stayed 2 nights

The room was roomy, clean, and had a lot of extras such as plenty of outlets, fairly roomy refrigerator, several tables for setting up our laptop, etc. We opted for the one with the sofabed so we had more sitting places. The bed had a coverlet that kept us nice and warm and there were good reading lamps on both sides and even a clock radio so we didn't have to keep referring to our phones. There was also a REAL hair dryer as opposed to those that are stuck on the wall and rarely work. Check in and check out was very fast. Only complaint was the overly complicated thermostat for the heater/AC. We called the front desk and someone came up immediately. It would help if there were written instructions posted next to it, but other than that no complaints (except maybe the quality of the tissues and toilet paper). I highly recommend this facility.

10

Kelly and Tamara

May 23, 2025

·

Stayed 1 night

Enjoyed our stay here. Staff were very friendly at checkin. Found a roll a way bed for us which was so appreciated. Breakfast was one of the bests we have had with a great selection.

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Location

Convenient west-side location off I-80, away from downtown casinos, in a safe area with easy access to Tahoe, UNR, and nearby dining. Some noted road noise, while others found it quiet.

Related guest reviews

10

Timothy

Sep 16, 2024

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Stayed 3 nights

The most I like is the location to my son and family on the west side of Reno, within 5 minutes.

10

Jennifer

Jul 30, 2025

·

Stayed 2 nights

Excellent location, service and property

10

C

Feb 14, 2024

·

Stayed 1 night

Very convenient to UNR and downtown. Clean facility and nice area. Would recommend!

8

Susie

Sep 4, 2024

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Stayed 1 night

This particular Hampton Inn is conveniently located right off Hwy 80 and thankfully has no freeway noise. The rooms have very high ceilings for an extra feeling of roominess. A microwave and small frig are handy. The breakfast options were decent and plenty with hot food options which is much appreciated. Oddly, the seats are too low for the tables so we sat on throw pillows. 24 hour coffee and tea are also much appreciated. A well thought out hotel that I will stay at again if I'm in the area.

10

Nancy

Mar 23, 2024

·

Stayed 1 night

Nice staff. Easy on and off on I-80 in a safe neighborhood.

10

Whitney

Feb 19, 2025

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Stayed 2 nights

Close to tahoe

8

Brian

Mar 7, 2024

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Stayed 4 nights

In a safe area of Reno, no casino and was easy access to freeway. Plenty of restaurants and shopping nearby. Hotel was clean, friendly staff and had nice amenities

10

Tiffney

Jun 13, 2025

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Stayed 1 night

It's located on the west side of Reno before the hustle of downtown which was great for us. Clean, kind, good breakfast.

10

Perla

Aug 2, 2024

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Stayed 4 nights

Great option on the outskirts of reno.

10

Elizabeth

Jun 19, 2025

·

Stayed 1 night

We had a great stay. Room was nice, and location convenient to rte 80.

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Dining

Breakfast is generally praised for variety and hot options, with lobby coffee and tea available. Occasional complaints cite lukewarm food and late-morning shortages, plus limited gluten-free choices.

Related guest reviews

8

MARY

Jul 28, 2025

·

Stayed 1 night

The staff was very helpful and courteous. My only real complaint is that the “hot” breakfast items were cold even though they were in the warming pans.

10

Patricia

Nov 22, 2025

·

Stayed 3 nights

Very nice room, clean, updated. Beautiful view. Very Comfortable bed, very nice linens. Great layout, nice desk and chair. Clean mini-fridge and good-sized microwave. Good counter space, combination table. Bathroom was very nice, great shower and water pressure. Good storage. Very nice young people at the front desk. Great coffee, tea and hot chocolate bar in the lobby area. Not coffee drinkers, no comment on that. Nice seating in the breakfast area. We didn’t eat a regular breakfast, dietary preferences. Nice choice of items, and we both had a few items.

10

Rena

Jan 7, 2025

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Stayed 1 night

We liked that it was close to our place of business. The room was good, and the beds were decent. We enjoyed the free breakfast, which had a great variety of selections.

10

Dennis

Aug 6, 2025

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Stayed 1 night

Great breakfast options !

10

Rashmi

Jan 1, 2025

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Stayed 4 nights

We had a very noisy neighbor one of the nights- but otherwise it was quiet, safe and convenient. The breakfast options exceeded expectations and the staff was very good about replenishing the food— and breakfast hours were very good too! We enjoyed our stay very much

8

Susie

Sep 4, 2024

·

Stayed 1 night

This particular Hampton Inn is conveniently located right off Hwy 80 and thankfully has no freeway noise. The rooms have very high ceilings for an extra feeling of roominess. A microwave and small frig are handy. The breakfast options were decent and plenty with hot food options which is much appreciated. Oddly, the seats are too low for the tables so we sat on throw pillows. 24 hour coffee and tea are also much appreciated. A well thought out hotel that I will stay at again if I'm in the area.

4

Tom

Feb 19, 2025

·

Stayed 3 nights

Everything was doing great. Had breakfast following AM and ended up getting food poisoning. Spent Saturday afternoon in bed with vomiting and dyrehra. Cut out stay short and went home. Today is Tuesday and still recovering. Went to critical care who confirmed food poisoning.

6

Michelle

Nov 19, 2024

·

Stayed 1 night

A family checked in at about 3 AM and let their kids run around for at least an hour before I called the front desk and then it continued for another hour. At the breakfast buffet, there was no coffee the cranberry and orange juice were out and the front desk clerk told me that that’s the responsibility of the kitchen people, but I never found a kitchen person to tell, staff acted like they didn’t wanna do anything.

6

Jeanne

Oct 5, 2024

·

Stayed 2 nights

Staff provided exceptional, friendly service. However, the room had no view. Very few gluten free options at the free breakfast buffet.

10

Kelly and Tamara

May 23, 2025

·

Stayed 1 night

Enjoyed our stay here. Staff were very friendly at checkin. Found a roll a way bed for us which was so appreciated. Breakfast was one of the bests we have had with a great selection.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$150
February	$158
March	$152
April	$221
May	$193
June	$207
July	$211
August	$245
September	$201
October	$163
November	$143
December	$137

Su	Mo	Tu	We	Th	Fr	Sa
				1 $148	2 $155	3 $187
4 $146	5 $199	6 $191	7 $222	8 $181	9 $201	10 $215
11 $149	12 $209	13 $217	14 $196	15 $148	16 $148	17 $275
18 $201	19 $210	20 $227	21 $256	22 $173	23 $182	24 $200
25 $150	26 $230	27 $267	28 $292	29 $207	30 $149	31 $147

Hampton Inn & Suites Reno West

Prices for Hampton Inn & Suites Reno West

Monthly average prices

About this property

Location

Room options

Studio, 1 King Bed with Sofa Bed, Accessible, Bathtub

Room, 1 King Bed with Sofa Bed, Accessible, Bathtub

Studio, 1 King Bed with Sofa Bed, Kitchenette

Room, 2 Queen Beds, Accessible

Room, 1 King Bed, Refrigerator & Microwave

Studio, Multiple Beds, Accessible (Roll in Shower)

Studio, 1 King Bed with Sofa Bed, Accessible

Room, 1 King Bed with Sofa Bed, Refrigerator & Microwave

Room, 1 King Bed, Accessible

Room, 2 Queen Beds, Refrigerator & Microwave

Room, 2 Queen Beds, Accessible, Bathtub

2 Queens Studio with Kitchenette

Guest reviews of Hampton Inn & Suites Reno West

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn & Suites Reno West

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $209	19 $209
20 $184	21 $195	22 $290	23	24 $299	25 $325	26 $317
27 $185	28 $242	29 $240	30 $195