Hampton Inn by Hilton Ottawa Airport, ON, CN

Nice hotel. Friendly front desk staff. Unfortunately, pool closed which should be noted in hotel site.

The swimming pool was actually warm. This is a good thing! After a long drive, plunging into a warm pool helps relax travel tension. Thank you, Hampton Inn, for the pleasant pool experience. I chose this hotel because of the pool. Other hotels have pools like ice skating rinks. Also, thank you for having Raisin Bran at breakfast instead of just sugar cereals.

Everything good or excellent other then gym. Missing weights

Stay was good. Just a couple of points. They have an airport shuttle but it does not run 24 hours, also they do not have take away breakfast on weekends only weekdays, if you leave before breakfast.

Overnight staff very friendly and kind. One drawback, the shuttle to airport does not start until 5 AM. I missed that detail when booking.

When I make a hotel reservation, I usually pick one with a gym and swimming pool.Unfortunately, the treadmill wasn't working and the pool wasn't open. The stay was totally ruined because there was no notice on the website where the reservation was made about those damages

This a very clean and efficient hotel. We stayed one night and Parking was free and safe. This is a very good hotel.

Close to the airport. Decent breakfast, but nothing out of the ordinary. Nice, clean breakfast room. Would have reserved a room on my return but their shuttle didn't run early enough in morning.

Room was very clean, comfortable bed. Good breakfast with good variety of options The airport was shuttle was on time

Overnight stay for early morning flight. Shuttle to airport didn't start untill 5am needed to be there by 3am so had to take a cab.

Customer service was great. The room was really well cleaned and bathroom was modern. Room and floor were quiet. I will definitely come back during my next visit

Our room smelt very moldy right after it had been apparently cleaned after previous guests had left.

I booked two rooms. The one room was ok The second one had dried blood on one of the towels and on the sheet. It was report when found so as to alert the staff that the cleaning staff had not done a proper clean. We were told sorry but nothing she could do as the manager was not in. This is unacceptable.

The hotel itself and the rooms are modern and very clean. The breakfast that is included is probably the best complimentary breakfast I’ve had at a hotel and I stay in a few different hotels all over Ontario every month. Would highly recommend

Everything was clean and staff were helpful and friendly.

Amazing! The receptionist was so courteous and kind. The hotel was super clean and smelled fresh. The room was the cleanest room I have ever seen in a hotel. Clean, fresh, spacious, comfortable and quiet. The breakfast buffet was amazing too. I highly recommend this hotel.

O café da manhã empobreceu. O carpete em todo o hotel está sujo. Atendimento da recepção deixa a desejar. Não tem apto para a família de deficientes. Ou é cama King adaptado ou não há outra opção para 3 ou mais familiares. Entraram duas vezes no quarto, mesmo com o aviso de não perturbe e sem consentimento prévio. Repetiram vários dias o mesmo cardápio de desjejum. O Hampton não é mais meu hotel preferido. Mesmo nos EUA a experiência não foi boa.

There was puibic hair lying around the washroom floor so please clean them up before we check in.

Clean room

The washroom wasn't cleaned

Close to Airport and not noisy. Staff are responsive with requests. Wifi was not the best excelling for that had a great stay.

Only complaint is the curtains do not close, therefore I had all the lights from businesses across the street shining into my room all night.

Rooms are clean, quite and spacious.

Very nice rooms. Would have enjoyed more with smart Tv in the rooms. But regardless still very good

I've stayed at this Hampton Inn many times over the last several years. Overall it's always a good experience, - although this time there are some issues worth mentioning: In room 617, the ottoman next the sofa needs to be replaced; it's torn and frayed in several places. The lampshade at the desk is also frayed in a few spots. I'd also suggest blackout curtains in rooms on that side of the hotel - the flashing lights from nearby establishments are somewhat annoying after sunset.

We recently stayed 2 nights and had an excellent experience. We arrived really early but had no issues checking in, free of charge, well before normal check in times. The front desk staff were very kind and helpful. Our room was clean and the bed and pillows quite comfortable. We were happy to have a personal use mini fridge in the room, free and plentiful parking and free hot breakfast included, which was actually pretty good. The only con and reason I can't give a 5 is the water pressure in the shower was less than desirable. I would 100% still recommend this hotel.

Lots of restaurants nearby, convenient location, good breakfast Room 217 needs updating (very worn furniture, peeling/stained wallpaper), not what we expected from a Hilton hotel. Otherwise it was clean, quiet, and good service.

Very outdated room, the tv was slow, remote unresponsive. The curtains didnt completely block out light from outside. Room itself was clean, bed was comfortable.

Spacious room with many usb plugs

Everything was good, except the room doesn't have any fresh air, and there is no option to open the window. I couldn't breath at night.

The room, bed and building were top notch. The staff were gossipy, focussed on socializing with each other and seemed to avoid guest needs. Examples: I cleaned my own tables in the morning while staff visited with each other. My wife and I stood aside while staff not only occupied the elevator but kept the door open and blocked it chatting with each other etc.

There was no one at the front desk to check In. We had to go look for them . The room was clean and comfortable. Tv stopped working . The biggest fault was no front desk staff upon arrival. Very annoying and no apologies!

Terrible service — refused my check-in without reason I arrived at the hotel around 10:45 PM after a long, exhausting day of work. I had reserved the room online using my debit card, just to hold the booking — I was fully aware that I’d need to pay a $250 deposit at check-in, and I was totally fine with that. At the front desk, one employee asked for the deposit — no issue. Then another staff member came over and asked for my ID. I showed her my valid government-issued ID, and without any explanation, she looked at it and said, “You can’t.” I asked why, and she just repeated, “You can’t,” and walked away. No explanation, no help. Exhausted and confused, I went back to my truck around 11 PM and started looking for other hotel options. I called the hotel again, and thankfully spoke to another staff member from reservations who was shocked by what had happened. He stepped in and was able to help me check in — but by then, I had wasted time, energy, and had a very stressful experience. The next morning, I spoke to the manager. She told me the reason I was almost denied check-in was because the employee thought I was underage. I’m 27 years old, and I had my driver’s license, passport, and health card with me. Everything was valid and current. This whole situation was handled with zero professionalism and absolutely no courtesy. If that helpful staff member hadn’t stepped in, I would’ve been left stranded for no reason.

The person who checked us in did the near minimum. Barely two words. Had to get my luggage as i had stores it all day and he dumped it next to me with a cursory 'there you go'. No mention of breakfast etc. when i confirmed it was included I was told to get vouchers in the morning. Unsure why they could not be given when I checked in or when i asked later that day. It seems the reception staff wish to do as little work as possible. No offer to help with my bags (I had to do two trips as i had a baby) turns out i left a backpack and i went down later a few hours later and there it was just sitting there. Great for me, But for the hotel manager they should be disappointed in their staff that it was left there. For various reasons. It should have been removed promptly until i asked for it.

Staff was very rude!! We late checked in and got to know that our reservation is not confirmed beside of having confirmation emails from third party reservation company expedia!! The staff denied check 1:30 am in the morning and had no option other then waiting call expedia to contact hotel!! Lastly got a room but not we actually booked for two twin beds!! The staff didn’t helped to resolve issue in the middle of the night!!

Great service by the front desk and quiet stay.

Staff is very helpful.

Everything was clean and staff were helpful and friendly.

I loved that the staff enjoy working with each other. It was wonderful to hear the laughter. Breakfast was sufficient. Tasted good and plentiful with lots of variety Thank you to Tina and Gurinder. Excellent front staff.

Very noisy sat night people in rooms on the same floor were very loud arguing until 2 in the morning

I've stayed here a few times now, it's always clean and they are always friendly. The airport shuttle makes it very convenient as well. There are also several dining options within walking distance. I plan to stay here again next time I'm in town.

Quiet and easy to get around the city from here.

Great customer service and conveniently located near the airport.

Overall nice hotel. Not a lot in walking distance but there is at least a British pub and restaurant to walk to. Breakfast was overall good.

Good hotel for early morning flight. A couple of dining options close by.

Près de l’aéroport mais peu d’options de resto

Price-wise, this hotel is a good alternate to Hilton Garden Inn Ottawa Airport for a lay-over. It is next to a Lone Star restaurant (not super great), the Infinity Plaza, a Royal Oak pub and an A&W. It's also beside the ESSO gas station and car wash on Hunt Club. Free breakfast and parking.

Convenient location to the airport

Great location

We’d stay here again. Easy access to Carleton University.

The staff was very nice. The bed was confortable. The breakfast was amazing. We had a choice of eggs, sausages, toasts and Eagles (big and small) with the choice of chocolate chips, raisins, frozen fruits, coffee, juices, yogourts, muffins and scones. A true breakfast like you would get before COVID.

Room is ok. Nothing is special. Breakfast is limited. No space to sit. Food is scarce.

The staff was exceptional, and the facility was well maintained and clean. The only complaint I have about this hotel was no food or essentials service available outside of breakfast. I went to the front desk to see if I could buy Tylenol or Advil, and was directed to the hotel next door. There was another mom also walking across the parking lot to buy better food options than the chips available in the vending machine. Most hotels will offer a corner for essentials or better than vending machine food options for purchase - this would be a great additional to consider.

same breakfast 2 days in a row

The hotel itself and the rooms are modern and very clean. The breakfast that is included is probably the best complimentary breakfast I’ve had at a hotel and I stay in a few different hotels all over Ontario every month. Would highly recommend

Breakfast buffet was substandard for the price of the room and didn't meet our expectations for the Hilton brand

Room was very clean, comfortable bed. Good breakfast with good variety of options The airport was shuttle was on time

My fault for not choosing a hotel with food services. There was no dining room and particularly no room service for tired travellers. They served breakfast after 6 am; that was too late for my schedule and so I cannot comment.

The staff are kind and the room was nice. The Wi-Fi connection was awful and the quality of the breakfast has gone down, that’s part of why I choose The Hampton Inn for stays, but we were disappointed with the quality this stay. It would be great to be able to sign into a streaming service in the rooms!

Breakfast was nothing but processed food. Very salty, and otherwise lacking in flavour. Ottawa has Canada’s best bagels that you could be offering and perhaps som raspberry jam.