Hampton Inn & Suites Tyler-South

Old… dirty future in the rooms. Pool was so dirty and cold.

Everything was great except the pool was closed for some reason

I was disappointed that the gym equipment is not maintiained. Out of 3 treadmills, only 1 was working. 2 bikes and neither worked, and an elliptical that was so squeeky It was not useable. This is not expressed online, and i often book based off the gym. So, the photos are nice, but due to no maintenance, the equipment is unuseable.

The hotel was close to the Cumberland shopping center. There are a lot of restaurants to choose from and places to shop. It was nice not to have to deal with all the Tyler traffic on Broadway and the Loop 323. It was very hot so walking wasn't really an option. The king size bed was comfortable and the a/c was cold. The dislikes are, the refrigerator in the room didn't work and the ice machine on the floor didn't work. The floor (pan) in the shower had a big crack in it. Also for those people who had kids, the pool was closed "due to maintenance issues".

Nice clean hotel . The room was comfy cool and clean. I ask to replace the down pillows as my husband has an allergy and they quickly replaced. The pool was closed during our stay but the workout facility was clean and had lots of options. Breakfast was hot with many options and complimentary . The staff were superb!

The first impression was not good. We were told the pool was not open yet and that was part of the reason we picked this motel. Kind of disappointed. The hotel staff were on point. Joel went above and beyond to satisfy us. The inly other problem we had was opening and closing the sliding bathroom door. It was heavy and hard to roll. Overall itbwas a very nice place.

Very clean and convenient facility. The only "issue" was that the pool wasn\'t available during our stay. Things happen, I get it.

we chose this hotel because of location but certainly because we could swim with the kids. there was no warning on their website or expedia that the pool was closed. I would have never chosen the hotel if i would have known. I was very upset and so were my kids. The staff "Joel" didn\'t seem to care either. He was less than helpful

Advertised pool and hot tub but was closed for the rest of the summer once we got there.

The pool and hot tub were our of order If I would have known that they were out of order I would have stayed somewhere else

There was mold around the bottom of the shower pan and even worse the whole room smelled musty and like horrible body odor especially the bedding and pillows. I had to lay down towels on the bedding in order to be able to tolerate the smell snd get some sleep. Very disappointed in this hotel. I will not stay here again

The rooms and hallways need a deep cleaning. The elevators need work they sound unsafe and the bathrooms still had hair and dirt from the previous guest. The hotel is not that old but it looks like no one cares and upkeep is not a priority. I would not suggest staying there.

The upholstery furniture was dirty, the shower had mildew. When I took off my shoes, my socks were fithly within 30 minutes of walking around on the floor. I would not recommend anyone staying there. The food options were good and the kitchen staff was nice.

Very clean hotel. Staff was very kind and helpful.

We did not receive cleaning service any of the days we were there and had to go get our own towels to exchange. Blood spot on bedspread! Pool filthy and hot tub on whole time. Chairs in breakfast area were damaged and in need of repair. Obvious damage in carpeting from bleach. The room attendants were non existent and seemed to walk by the mess in the hallways

The location was dirty and not well maintained. Walls had patches with no paint, mildew in the bathrooms, and stains through out the rooms or furniture, floors, and walls. I will never stay here again.

The bathroom was dirty,

When I arrived at the property before 10 pm, there was no one to be found. I called out, sat and waited and almost 5 min later as I was calling the number for Hampton, the desk person came out of the bathroom. He said he forgot to put the sign out? When I finally got checked in, i was geting onto the elevator and the floor was filthy. I guess someone spilled something and no hotel staff cleaned it up. It was still there when I checked out of the hotel about 8:30 am. Room was marginal. Mold in the grout of the shower, the sheets, pillows and pillow cases were cheap and the comforter was gross looking. Would NEVER suggest anyone stay here.

Very outdated. Bathroom was not the cleanest. Lots of stains in the tub/shower and toilet. Mildew on shower curtain.

I arrived to check in around 10pm or after. Check in went smoothly. Approaching the elevators they were dirty. When I arrived to the second floor the carpet was dirty and there was trash sitting outside the rooms on the floor. When I my room it was not pleasant the lamp shade was dirty, the shower was dirty and the towels had hair all on them. It was so late and I was so tired. I knew I would not be able to receive housekeeping and I was too tired to switch rooms to switch rooms with my 2 year old daughter. There was dust on the tv and the shelves where the towels were located was dirty as well. On Saturday I spoke with the Manager on dirty and she assured me that I was on the list for housekeeping. I made sure I did not have my do not disturb sign outside my door. When I arrived back at the facility from visiting with family. My room was dirty, my sheets were not changed on the bed and I had no clean towels to shower me or my baby with. I was furious. I spoke with someone at the front desk after calling several times and was able to get fresh towels. I asked the receptionist how did my room get missed when he the front desk person assured me that it would be cleaned. He said ma’am I’m not sure, the manager worked this morning so you would have spoken to her but I will be sure to let her know in the morning when she gets here. So out of the 3 nights stay, my room was not cleaned at all. Now I see why the dust, lampshade and shower looked the way it did. My stay was terrible!

Maintenance not as expected. Sink drain plugged, toilet paper holder broke.

Not enough bath towels and the conditioner was empty in the bathroom plus we had issues with the wifi and we asked the front desk and they said they were working on it. Other than that it was decent but i expected better so maybe thats my fault.

This seems to be an older hotel. The bed was very firm and the sheets were scratchy. Staff was courteous at the front desk and kept to themselves everywhere else. Breakfast was great. Love the option to make red waffles, that was fun! The hallway floors felt like they could give way at any time. They were in the midst of renovations so maybe these things will be addressed!

The room was clean and quiet. The one thing I did not like was the TV was over to the right side. I am unable to lay very long on my right side nor keep my neck turned that way. I went down to the desk and the comment I received was it swivels. Not in a mean way but swiveling does not help the location. I asked if all the rooms were like this and she said yes. My cousin arrived later that day. Her TV was more in the middle at the foot of the bed. This was definitely not an issue to ruin my trip. This staff member was sweet. I just think the room set up was not considering those with problems. I sleep to the sound of TV. I ended up laying down with my head at the foot of the bed and that's how I slept

Our room looked nothing like the pictures we saw online. The rooms online looked newer. Our room looked old and had a slight smell. Our sink was clogged somehow, so anytime the water ran, we had standstill water. I will admit that I am somewhat of a hotel snob, but I sucked it up being that we were in the country. We have family that stays near Tyler, but I think next time we will choose a different hotel. Staff was excellent!

Young lady at the front desk seemed put out that she had to leave her office when we checked in and when requested more towels. Room was not cleaned to our standard. All eight pillows were old, worn out and flat.

Our room was awesome with the exception of a bed that was very firm and stiff. My preference is a much squishier mattress top due to low back pain.

The A/C units are too loud in the rooms. I changed rooms hoping the A/C was quieter, but not successful.

I stay in Tyler every month on business and tried this place. The room was very uncomfortable and frankly it smelled horrible. Terrible pillows on the bed but the room was very spacious with plenty of area to work. Decent gym as well.

After prepaying $150 for one night, went to check in and got hit with another $100 in a pet fee that wasn't mentioned on the website. If I would have known that, I would have chose somewhere else. On top of that they said the pet had to stay in a kennel the whole time.... no! Secondly, the walls and floors are paper thin! I couldn't get any sleep that night because I could hear every little noise surrounding us. I will never stay here again.

The staff is amazing and very accommodating.

⭐⭐⭐⭐⭐ We checked in on 7/3 and was warmly greeted by a very kind and energetic lady at the front desk, who I believe was the manager. She made us feel welcome right away and gave us our room keys with a big smile. When we got to our room, we noticed the AC wasn’t working. I usually don’t like to complain, but I knew we wouldn’t be able to sleep comfortably without it. I went back to the front desk, and without hesitation, both the manager and a young man immediately said, “We’ll definitely take care of this for you,we want you to be happy.” I was genuinely impressed by how fast they responded and how eager they were to resolve the issue. Housekeeping was also incredibly friendly throughout our stay. The level of customer service here is among the best I’ve experienced. I wish I had gotten both of their names to personally recognize them, but they truly went above and beyond.

We first stayed at this hotel in 2019 and liked it so we booked again. Our experience this time was not good. Check in went well. However, the evening shift was not very friendly or helpful. When asked about places in the area, they were unknowledgeable and quite frankly did not seem interested in assisting us. The rooms are only cleaned every other day and I get that, but if that is the policy, they should provide more towels in the room. It should not be the guest’s responsibility to hunt down towels on the second day. I found the breakfast to be below average. On the second day a little over an hour before the buffet was to close, they were already out of items with no moves to replenish. The quality of service at this hotel was not in line with the rate. The next time we are in Tyler, we will stay somewhere else.

It was during the Microsoft software loss and no keys worked on any rooms. The staff patiently checked guests in and escorted each to their room. They worked very hard to accomodate guest during a trying situation and did so in a courteous manner.

The room and bed were both comfortable and clean. Very spacious. Nice bathroom. However, upon checking in, the gentleman at the front desk was incredibly rude. He was rude and borderline hateful at the moment of arrival. If I hadn’t paid in advance for our room I would have walked out and found another hotel. It’s unfortunate when companies hire people who are not properly suited for their positions.

The staff were incredible. They were so kind. Every time I was leaving or coming back the lady at the front desk was checking on me. I was visiting from out of town to see family and had a lot going on and she made sure my stay there was perfect. I highly recommend this hotel if you’re in Tyler, TX.

Would not allow late check out even though we absolutely needed the extra hour, closed breakfast Buffett 30 minutes earlier than advertised meaning cleaned up early except for muffins cinnamon rolls, elevators were not working upon arrival to check in and put us on 4th floor knowing this, and front desk Pentecostal lady was rude Will be staying elsewhere from now on even though this had previously been our go- to place.

James at the desk was efficient and polite. Much appreciated his patience in resolving problem with hotels.com failure to send a confirmation number prior to check in

Front desk was very helpful. Very clean nice hotel

When I arrived at the property before 10 pm, there was no one to be found. I called out, sat and waited and almost 5 min later as I was calling the number for Hampton, the desk person came out of the bathroom. He said he forgot to put the sign out? When I finally got checked in, i was geting onto the elevator and the floor was filthy. I guess someone spilled something and no hotel staff cleaned it up. It was still there when I checked out of the hotel about 8:30 am. Room was marginal. Mold in the grout of the shower, the sheets, pillows and pillow cases were cheap and the comforter was gross looking. Would NEVER suggest anyone stay here.

The room was clean and comfortable. The staff were pleasant. Great location

It’s a good location: shopping all around and several restaurants.

Quiet room and clean. Close to shopping…

Highly recommend this facility for travelers. There is shopping behind the hotel, which makes the easy access to movie theater or restaurants you’d like to grab a quick bite. Also, it’s off the main road to get to everything and also very close to VA clinic. Can’t say enough about the staff, they were excellent and the room was very nice and well maintained.

Loved the location!

Great location with good choice of restraunts

Excellent location! Plenty of shopping and dining options in the shopping center in which located. Wonderful hotel and comfortable rooms!

Property is in a shopping mall parking area. If I wasn't so tired from my trip I could have gone shopping!

It was good. Liked the location

Great location. Near eateries as well as shopping.

Everything was great. Check in was fast and easy. Breakfast was ok. Everything had pork in it though. And i don't eat pork. Other than that, it was clean and quiet.

We first stayed at this hotel in 2019 and liked it so we booked again. Our experience this time was not good. Check in went well. However, the evening shift was not very friendly or helpful. When asked about places in the area, they were unknowledgeable and quite frankly did not seem interested in assisting us. The rooms are only cleaned every other day and I get that, but if that is the policy, they should provide more towels in the room. It should not be the guest’s responsibility to hunt down towels on the second day. I found the breakfast to be below average. On the second day a little over an hour before the buffet was to close, they were already out of items with no moves to replenish. The quality of service at this hotel was not in line with the rate. The next time we are in Tyler, we will stay somewhere else.

We in town for a funeral, and a number of family members also stayed here. The breakfast area was a wonderful place for us to gather and converse, day and night. The woman who ran the breakfast area on Saturday and Sunday mornings was fantastic. She always had a smile and was quick to help when asked. She wrote motivational messages on each of the bananas!

I had a great stay. The hotel was comfortable and my room was great. The complimentary breakfast was great offering hot cereal (oatmeal and cream of wheat) in addition to the egg, meat, breakfast potatoes, and waffles. They replenished quickly when items ran low or out! I will stay here again.

Noisy with construction in hotel. Breakfast items were cold.

All was clean and in order, room was clean, bed was somewhat comfortable, shower and tub could use some work. Towels were clean but scratchy. Employees were polite. Breakfast was the worst I've had at a hotel. Not what i expected from Hampton.

Best service and overall experience we have had in more than a year. Excellent breakfast choices and cheerful staff. Very clean and comfortable.

Just ok. Clean lobby and elevators. Room was clean but bathroom had several issues. (Sliding door that wouldn’t close, broken toilet paper holder and towel hooks. and the shower curtain wasn’t long enough so the floor had water everywhere.) Breakfast did not include meat of any kind and the hospitality crew (one woman) couldn’t keep up with all of the guests grabbing food as she set it out. I will pay the extra ten dollars and stay at another property next time.

Dining area was nice, breakfast was good.

Good breakfast options, comfortable room, & helpful staff