Name: Holiday Inn Express & Suites Cleveland/Westlake by IHG
Address: 30500 Clemens Road, Cleveland, Ohio, United States of America, Cleveland, Ohio, US
Price range: $122–$452 per night
Rating: 8.65

What guests think

At Holiday Inn Express & Suites Cleveland/Westlake by IHG, travellers highlight friendly staff, clean rooms, and a standout indoor pool with hot tub and kiddie splash area, while noting convenient access to dining and shopping around Crocker Park.

Common drawbacks include very firm mattresses for some, occasional hallway and pool-area noise, intermittent service lapses like billing or policy disputes, and a few rooms with maintenance or odor issues. The pool complex is a family favorite but has seen closures, high chlorine or cleanliness complaints, and overcrowding; breakfast is widely praised though items can run out and the pancake machine sometimes fails. Expect a convenient, family-oriented stay with strong amenities and some variability in comfort and pool availability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Large indoor pool with hot tub and kiddie splash area is a major draw, and the property also offers a fitness room and convenient parking. Recurring issues include occasional pool closures, overcrowding, and some maintenance or water quality complaints.

Related guest reviews

8

Stephanie

Mar 5, 2024

·

Stayed 3 nights

I always love staying here. It's clean, comfy, and the included breakfast is terrific. This trip, the pool was out of commission. It was really disappointing, but the fault lies with hotels.com. The property itself posted on its website that this was happening, but said that hotels.com didnt publish the info even though they were asked to. Booking direct from now on!

10

Kimberly

Aug 17, 2025

·

Stayed 1 night

The indoor pool with splash pool for little ones was really nice, clean and the water was warm too. Breakfast was good with nice selection and large clean dining area.

8

Kimberly

Jul 6, 2025

·

Stayed 5 nights

The pool caused rashes due to high chlorine content but was otherwise wonderful. The breakfast struggled to stay stocked a little. There was always something not available that said it was. Overall it was good. Especially on a holiday weekend.

10

John

Dec 28, 2024

·

Stayed 1 night

The pool is one of the best hotel pools I have seen - large, and included a kiddy splash area and hot tub, and all of them were working. The blankets were thick and warm, and the breakfast seating area was large.

2

Margaret

Dec 31, 2022

·

Stayed 1 night

It was the worst stay I’ve ever had. I took a day off from work to take my kids to the pool for Christmas break and they tell me upon checking in that it’s closed. I had already packed a car and traveled there and now had three sad disappointed children in front of me so I stayed. Why wouldn’t they inform their guests checking in with chicken prior to check in? I will be calling about This I am NOT happy. The biggest waste of time and money.

4

TIMOTHY

Mar 20, 2023

·

Stayed 1 night

Hot tub water was filthy brown, with no filtration, or working jets. The bedding in both beds smelled from body odor.

10

Jeanne

Oct 15, 2024

·

Stayed 2 nights

It was great! Perfect accommodations, great hospitality and the breakfast and pool and workout room was the best.

2

Nichole

Mar 2, 2025

·

Stayed 1 night

The most noise. Loud kids up and down the hall way all night. Pool was closed on our second day, which is the only reason we booked so the kids could play. Not great. Staff was kind and room was clean. Just other people I guess

4

Shai

Mar 13, 2023

·

Stayed 1 night

I called directly to the hotel to check about the pool and spa facility. They told me to operated!!! when I arrived there. It was closed!

10

Britny

May 4, 2025

·

Stayed 1 night

Beautiful hotel, amazing pool with hot tub and kiddie area. Great place to stay.

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Cleanliness

Many guests found the hotel and rooms clean, with several noting well-maintained common areas. However, multiple reviews report inconsistent upkeep, including stained carpets, musty odors, bathroom mold/rust, pool-area debris, and occasional bedding odors.

Related guest reviews

10

Kari

Dec 5, 2023

·

Stayed 1 night

It was clean and quiet. 10 minutes from my Drs appointment. Non smoking really meant not smoke smelling rooms. Cleanliness was superb!

2

Neda

Jul 1, 2024

·

Stayed 2 nights

My room was disgusting and smelled musty and the ac was leaking water! I got a stuffy nose from being in that room!

4

Mercedes

May 29, 2023

·

Stayed 1 night

Rooms were nasty and dirty

4

Sohil

Jun 23, 2024

·

Stayed 1 night

Room was not clean with mold and rust in the shower. The hotel asked us to sign a document stating penalties for loud noises and other offenses, when we called about teens running around at 12:30am 3 times, nothing seemed to have been done and we got very little rest as there was running and thumping noises atleast until 4am. Will not be going back to this Holliday Inn.

10

Brad

Aug 11, 2024

·

Stayed 1 night

Very clean

10

Barbara

Aug 27, 2023

·

Stayed 1 night

Hotel is located near major routes yet was so quiet at night. Rooms are large and very clean. Nice desk area if needed and comfy beds. Large breakfast area and friendly staff. Will stay again!

10

Jackie

Mar 29, 2024

·

Stayed 1 night

The staff were friendly and helpful and we absolutely loved the pool and hot tub. Our room was very clean. Overall great stay

6

STEPHEN

Sep 30, 2024

·

Stayed 1 night

Arrived around 9pm. I had called front desk earlier in the morning to let them know we would be arriving late. We had reservation for room with king bed. Was told not available and we should’ve booked through their website instead of Expedia. We got a room with 2 beds that was okay though carpeting was dirty. We would not stay again.

10

James

Oct 21, 2024

·

Stayed 1 night

Extremely clean and well maintained facility.

6

Emel

Sep 30, 2024

·

Stayed 3 nights

The hotel is in a great location near Crocker Park, making it convenient for shopping and dining. Parking is easy with plenty of space, and they offer a decent breakfast to start the day. However, the rooms are quite dated. The carpets are stained, and I noticed some blackened electrical outlets, which was concerning. Additionally, I observed that the check-in staff had to stand the entire time. While I understand the management may want them to appear attentive and professional, providing them with chairs would show basic consideration for their comfort. It's a small gesture but an important one for employee well-being.

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Rooms

Rooms are generally spacious and modern enough for comfortable stays, with some guests praising bed comfort. Others cite very firm or high beds, hallway/pool noise, loud AC, dated elements, and minor in-room issues like confusing TV navigation.

Related guest reviews

8

Matthew

Jun 20, 2025

·

Stayed 13 nights

Our stay was fine . Air conditioner was loud . Got soft pillows . Asked after a week and they got me firm . The staff was great from reception to breakfast to housekeeping .

6

Lynn

Jun 19, 2024

·

Stayed 2 nights

It was ok. Our room was super noisy whenever anyone walked by talking. It was by pool, maid room, on first floor. Otherwise, ok. Area was nice though.

10

Edward

Aug 10, 2025

·

Stayed 1 night

Every thing was great, except the tv was hard to use. I had to scroll through many channels to find what I wanted. Needs an on screen guide that allows direct selection

10

Scott

Jul 22, 2025

·

Stayed 2 nights

The hotel was neat, clean, and very convenient to our events in the Cleveland area. Staff was friendly and courteous. The free breakfast was good and not the usual cereal and waffles. Bed was comfortable and room was a good size.

10

Chanel

Feb 12, 2023

·

Stayed 1 night

We enjoyed our visit, our room was nice and spacious. The staff was very nice and professional even in the middle of chaos, with the pool area being overcrowded. We will definitely visit again.

8

FRED

Jun 6, 2025

·

Stayed 2 nights

Matress extremly firm.

10

Mattackal

Feb 19, 2025

·

Stayed 1 night

Large room, clean, updated/modern. Did not look dated.

8

Matt

Oct 23, 2025

·

Stayed 1 night

It was good , the staff was friendly , the room was clean ,the beds were really hard . I always enjoy the continental breakfast but the pancake machine was broken and it didn’t have as many choices as far as fruit , yogurt , muffins . It was pretty bare and we were there pretty early .

10

Thomas

Aug 25, 2025

·

Stayed 2 nights

Excellent choice to stay here as reviews of other local properties were scary. The staff was especially friendly and always greeted us upon returning. Our room was clean and quiet (5th floor) and bed was very comfortable.

6

Emel

Sep 30, 2024

·

Stayed 3 nights

The hotel is in a great location near Crocker Park, making it convenient for shopping and dining. Parking is easy with plenty of space, and they offer a decent breakfast to start the day. However, the rooms are quite dated. The carpets are stained, and I noticed some blackened electrical outlets, which was concerning. Additionally, I observed that the check-in staff had to stand the entire time. While I understand the management may want them to appear attentive and professional, providing them with chairs would show basic consideration for their comfort. It's a small gesture but an important one for employee well-being.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful across front desk and breakfast teams. Some guests reported rude interactions, deposit or billing disputes, limited late check-out flexibility, and uneven responses to noise or requests.

Related guest reviews

10

Brian

Sep 9, 2024

·

Stayed 1 night

excellent kitchen staff and breakfast. Desk clerk very friendly.

10

Susan

Oct 17, 2024

·

Stayed 1 night

Great friendly staff and a relaxing, clean property.

10

Edward

Dec 10, 2023

·

Stayed 2 nights

Makena in the front was amazing and took care of all of our needs. Great place to stay.

4

Sohil

Jun 23, 2024

·

Stayed 1 night

Room was not clean with mold and rust in the shower. The hotel asked us to sign a document stating penalties for loud noises and other offenses, when we called about teens running around at 12:30am 3 times, nothing seemed to have been done and we got very little rest as there was running and thumping noises atleast until 4am. Will not be going back to this Holliday Inn.

10

Shannon

Aug 7, 2023

·

Stayed 1 night

Great location and staff.

2

Amanda

Aug 28, 2025

·

Stayed 2 nights

Kept my deposit. Said we smoked. We don’t even smoke. No way to appeal this.

10

Elizabeth

Nov 4, 2024

·

Stayed 1 night

Great place to stay! Quiet area. Staff were all very friendly and helpful. Breakfast was great!

6

Nichole

Apr 19, 2025

·

Stayed 1 night

Checking in the guy was great..checking out though the lady was very rude! My daughter was swimming and i went to turn my keys in because we were going to leave from the pool. Well the lady at the front desk asked me if we were swimming i said yes but i didnt want to hold up a room since we were done with it. She said you cannot turn in your key until your out of the pool. I said oh really i did not know that. I asked her what the latest i could check out she said 1130 without being charged another night. I said ok. And the attitude she had when saying it was what bothered me...at 1130 i went back up there to turn my keys in and she said is everyone out of the pool (real snoody) i advised yes they are here with me. And that was it.

10

Kirt

Oct 13, 2024

·

Stayed 1 night

Wonderful. Donnie the night manager was so helpful and I didn’t get her name but the little Asian woman who was the breakfast attendant was a doll. But the best thing for me was the pool. I’m a swimmer and I stayed two extra nights just so I could use the pool.

10

Carrie

Nov 24, 2023

·

Stayed 4 nights

This was my 1st stay here, and I will definitely be back! Thank you! The staff were very upbeat and personable and very kind!

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Location

Convenient location near Crocker Park with easy access to highways, restaurants, and shopping, often in a quiet setting away from the main road.

Related guest reviews

8

Nancy

Nov 10, 2023

·

Stayed 1 night

It was close to Westlake shopping center’s

8

Robinson

Dec 20, 2024

·

Stayed 1 night

Very nice location

10

William

Dec 22, 2022

·

Stayed 19,347 nights

Convenient to highway — be aware Google maps led us on a very roundabout trip to the motel.

10

Carl

Oct 29, 2024

·

Stayed 3 nights

Very friendly staff. It was close to restaurants and a nice mall but on a quiet side road

10

Ashlee

Jul 14, 2023

·

Stayed 1 night

Easy check in, clean room and breakfast area, and convenient location.

8

Susan

Mar 26, 2025

·

Stayed 1 night

The hotel is conveniently located to the venues we wanted to visit. Lots of great restaurants to choose from for meals. The kids enjoyed the pool.

8

William

Apr 25, 2024

·

Stayed 1 night

Good value, easy access from I-90.

10

Angela

Jul 18, 2024

·

Stayed 1 night

Very clean and comfy beds/pillows. Right off the highway and down the street from shopping and food!

8

daniel

Sep 2, 2025

·

Stayed 1 night

Great location for food and far enough away from the highway.

8

Casey

Aug 12, 2024

·

Stayed 3 nights

Convenient location

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Dining

Breakfast is widely praised for variety and hot options. Some reviews mention items running out or the pancake machine not working, and a small number disliked the taste.

Related guest reviews

10

Melissa

Jun 7, 2025

·

Stayed 1 night

Great stay and huge breakfast.

10

susan

Jun 30, 2025

·

Stayed 3 nights

This was a very nice hotel. Our room was clean, the front desk was very helpful and the breakfast had lots of choices.

10

Kimberly

Aug 17, 2025

·

Stayed 1 night

The indoor pool with splash pool for little ones was really nice, clean and the water was warm too. Breakfast was good with nice selection and large clean dining area.

8

Kimberly

Jul 6, 2025

·

Stayed 5 nights

The pool caused rashes due to high chlorine content but was otherwise wonderful. The breakfast struggled to stay stocked a little. There was always something not available that said it was. Overall it was good. Especially on a holiday weekend.

10

Daniel

Jan 2, 2023

·

Stayed 19,357 nights

The free breakfast options were amazing.

10

Scott

Jul 22, 2025

·

Stayed 2 nights

The hotel was neat, clean, and very convenient to our events in the Cleveland area. Staff was friendly and courteous. The free breakfast was good and not the usual cereal and waffles. Bed was comfortable and room was a good size.

10

Debra

Mar 12, 2024

·

Stayed 2 nights

The hotel is newer and very nice. The breakfast was great! Not like the pastry you get at other places. A nice hot breakfast.

10

Frederick

Oct 20, 2024

·

Stayed 1 night

Great night, great breakfast. Would stay again.

8

Matt

Oct 23, 2025

·

Stayed 1 night

It was good , the staff was friendly , the room was clean ,the beds were really hard . I always enjoy the continental breakfast but the pancake machine was broken and it didn’t have as many choices as far as fruit , yogurt , muffins . It was pretty bare and we were there pretty early .

10

Amy

Jul 4, 2025

·

Stayed 2 nights

Truly can’t say enough about this location. Everyone is always so friendly, the rooms are clean, the pool/hot tub is fabulous, and to top it off, the breakfast is always fresh and delicious (free btw too!). Whether we are visiting family or just coming for a break out of the norm, this is our go to spot!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$115
February	$126
March	$131
April	$135
May	$167
June	$179
July	$170
August	$154
September	$163
October	$153
November	$141
December	$125

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $155	15 $265	16 $156	17 $290	18 $452	19 $440
20 $122	21 $131	22 $339	23	24 $245	25 $172	26 $199
27 $144	28 $164	29 $181	30 $154

Su	Mo	Tu	We	Th	Fr	Sa
				1 $144	2 $192	3 $229
4 $140	5 $135	6 $154	7 $157	8 $151	9 $194	10 $208
11 $149	12 $185	13 $154	14 $154	15 $156	16 $238	17
18 $163	19 $199	20 $154	21 $131	22 $176	23 $224	24 $183
25 $145	26 $158	27 $187	28 $190	29 $136	30 $141	31 $166

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room

Room, 1 King Bed, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Hearing)

Standard Room, 2 Queen Beds

Suite, 2 Queen Beds, Accessible (Hearing)

Standard Room, 2 Queen Beds, Accessible (Hearing)

Suite, 1 Bedroom

Suite, 1 King Bed with Sofa Bed

Standard Room, 1 King Bed (Leisure)

Room, 1 King Bed, Accessible (Hearing)

Suite, 2 Queen Beds

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Cleveland/Westlake by IHG

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Prices for upcoming dates