Marriott Hotel Jabal Omar Makkah

Large room, excellent service and the shuttle to the haram especially the golf cart was frequent - Really pleased with the food on offer both for breakfast and dinner at affordable price

There is free transportation 24/7 that drop you near ALHARAM right behind (Altawheed Hotel ). 12 min walking to king Fahad Gate (( Makkah )) Nice lobby Nice breakfast buffet Definitely it will be my top 5m3 hotel to stay again in Makkah.

Brilliant hotel, shuttle and buggy takesyki haram and you never wait for them, they always outside waiting. Rooms are super clean and large, lobby area is grand and has plenty of seating

- Great Breakfast, variety of foods - Shuttle Bus to the Haram, otherwise a 7min walk. The bus is convenient and quick however once dropped off, you need to get an elevator down the ground floor which can be quite busy - All staff were attentive

We liked that there was shuttle and cart service but the shuttle was really slow. We had to wait 10-15 minutes each time where as other hotel shuttles was always coming on within 3-5 minutes interval. If you are providing a service please make sure that service is good cz there are other competitors. One day we paid for 2 breakfast and the hassle we had to go through was really annoying. They were sending us back and forth between lounge and restaurant. After that experience we didn’t buy anymore breakfast from the hotel.

Really good hotel had a bus shuttle which drops you to a lift which takes you to the masjid and the hotel also provides golf carts to take you to the masjid which is especially useful after salah as there is a bit of hill to the hotel. Hotel was a 5 minute walk making it really close for coming back to and from the masjid. The staff and especially the housekeeping staff were amazing and extremely helpful would stay here again

Great service, friendly staff and transport to haram was available 24/7.

A luxury 5 star hotel located close to the Haram. The only slight downside is that it is up a hill and takes a short walk to get to the Haram. However there is a regular and reliable golf cart service which takes you closer to the Haram extension. However, there is also a prayer room which is located on the third floor overlooking the Haram, where you can still be part of the congregation. Food choices are abundant and exquisite and staff are friendly and always on hand to help.

Excellent hotel, helpful and friendly staff. Good variety of breakfast. The shuttle service provided by the hotel to the Haram is 10/10. Will definitely be recommending this hotel to my family and friends.

As soon as you enter the property the Oud fragrance gives a welcoming atmosphere The shuttle and golf cart service to the Haram was an added advantage but I wish they had an order for the people to make a line to get in to these as people forget their manners and cut in front of you The prayer room was also a great advantage on those rainy days The rooms were nice and clean with good view We would like to give a shoutout to Shahidul our room attendant who always made sure our room was clean and stocked up with the necessities

Great customer service from A to Z. Rooms are super clean and the front disk is very helpful, luggage people also. As well the bus driver to the Haram is very respectful and Polite. Thanks

Overall, the experience was good. The beds and bathroom were clean. The carpet was a little old and stained. The service was amazing overall. There were a few inaccuracies with the booking and the reality when it came to timing. For example the app said Checkout Time is 2:00pm and they had locked our room at 1:30pm. That was a little confusing. Compared to other hotels in the area, it was pretty good, though.

The stay was pretty good. The lobby looks amazing and everything is clean. We had 4 rooms and one of them smelled pretty bad. We asked for a new room because it smelled like mold. Unfortunately, they were unable to provide us with a different room. Other than the smell, I would say 10/10.

Amazing hotel. Really friendly staff and everything was so smooth. So clean too

Upon arriving at my room in Jabal Marriot., I was greeted with a repulsive stench of the bathroom gutter emanating into the rest of the room and the flooding of the bathroom floor after showering. The conditions in the bathroom were deplorable! I made the payment for my room in full and I should have been entitled to a room change at the very least after a 7 - hour ordeal of wasting my time and energy going back and forth between contacting reception and monitoring the futile repair attempts. I became frustrated like anyone in my situation would be. Sleep deprived and jet-lagged from being on a 14 - hour flight, I finally descended to the reception floor to request a room change. I expressed my concerns to the receptionist who relayed this info to Eyaad, the supervisor. Eyad said there are no room available. When I returned to my room, the technicician said it will take another day to resolve the issue, This crossed the line for me, and I immediately spoke to the Eyaad over the phone telling him that i will make my experience public on the internet. And just a few minutes later, VOILLA......a guest room miraculously became available and ready to be moved into.Eyaad showed absolutely no empathy nor any consideration for me as a guest, not to mention his customer service skills are lacking to such an extent that it is unfathomable that he's designated to sit at the front reception area, a place where guests expect hospitality. Staff is heartless

Highly recommend and very clean room. Hannah is excellent

Check in and out was nice and quick the gentleman on the reception who checked us in very welcoming,polite and professional he gives as upgrade to harm view room Cleaning staff on our floor very good Shuttle service was very convenient it was 24 hours

The employees made the stay great and were very responsive. But on my last day I discovered that my mattress was extremely filthy and was surprised because this was my first time booking with Marriott and expected that they hold themselves to a higher standard but I was definitely wrong. There was no fitted sheet on the mattress, there was only a fitted sheet on the mattress topper which was not stitched/connected to the mattress.

It was absolutely the worst hotel I have ever stayed in period. Not clean, only one guy serving customers at check in. Bathroom are so disgusting. Rooms smells like cigarette disposable area. Carpet are old and nasty.

I had a great stay! The room service staff were very nice, always helpful, and kept my room spotless. The reception team was also friendly and welcoming, making check-in and check-out smooth and easy. Overall, excellent service and a comfortable experience

Large room, excellent service and the shuttle to the haram especially the golf cart was frequent - Really pleased with the food on offer both for breakfast and dinner at affordable price

Got an upgrade with a great view of harem

Outdated furniture and bathrooms

We had the partial Haram view and the room was amazing, especially the bed near the large windows was just breath taking. Would highly recommend this hotel. The staff were very friendly and always wanting to assist.

The hotel is clean and good, but the room itself was stuffy and had a bad stuffy odor as we entered it. Had to keep the door ajar by a shoe almost all the time to keep air circulation. There was no exhaust in the bathroom or it wasn't working if it was there. Unsure if the AC was preset but it wasn't cooling to our desired temperature. Overall, I would rate the stay was ok.

By far the most comfy beds I’ve slept in. Was given a complimentary room upgrade. Shower was amazing, beautiful decor & everything exceeded my expectations. Will definitely book for next Umrah trip, inshalla

Always a pleasure staying at the Marriott. The room was spacious with a big bathroom. Mr Rasheed and mr Ahad from housekeeping were great at cleaning the room.

Decor and Spacious

Spacious room with a view Friendly staff Excellent food

Very elegant hotel, close to Haram. The service is always excellent. However, the condition of the bathroom could use some renovation.

Great customer service from A to Z. Rooms are super clean and the front disk is very helpful, luggage people also. As well the bus driver to the Haram is very respectful and Polite. Thanks

The staff could care leas wether you are there or not. Very indifferent and unwelcoming. Not a single member of the team checked on how our stay was for the entire duration.

My booking clearly stated check-out time as 2 pm but hotel insisted check-out is 12 noon despite me sharing the reservation details.

Amazing staff, fantastic services

Great service, friendly staff and transport to haram was available 24/7.

My checkout time is 2pm but they let me out 12pm.that’s really weird

Not good, when we arrived our check in was for 6:00 PM. The front desk said the room was not ready. It took us a two hour wait to get the room key. The room was totally dusty. room service was poor. When you call for a service, the operator says some one is coming but nobody showed up until the next day,when you ask for extra towels or toilet paper the cleaning people say we are not allowed to give extra. Then I talked to the duty manager Mr. Rahmat, he took action after that things were okay. Mr. Rahmat is an awesome person, I told him the whole story. I appreciate Mr. Rahmat the duty manager he took action. Administration doesn’t know what’s happening inside the hotel. Front desk peoples their attitude were not good either!

The receptionist was not professional enough to handle our check in process. First she checked in us in a wrong room where my reservation was for triple beds and she put us in double bed room and when i called her she said they can provide a third roller bed and it will block the walkway. So I had to go back to the lobby to change the room. Also, I asked upon check in to change our dinner timing to have it in breakfast time instead and she didn’t do that where she put us in awkward position with the restaurant. Last bed cover we’re having blood stain and found the last day of our stay and housekeeping in hallways needs to be improved. Thanks.

They refused to check me in until 7pm because someone was still occupying the room.

I had a great stay! The room service staff were very nice, always helpful, and kept my room spotless. The reception team was also friendly and welcoming, making check-in and check-out smooth and easy. Overall, excellent service and a comfortable experience

Chambre top mais le petit dej pouvait être meilleur. Très bonne localisation

A good hotel with the necessities needed while performing pilgrimage. Nice, clean, spacious, comfortable rooms. A short walking distance from the mosque. Regular shuttle service also available free of charge. Breakfast had a varied selection to cater all. However a few additions that cater to the British/European palate would be a great improvement.

Friendly staff, fairly close to the haram.

My hotel room’s ceiling was leaking every night and the staff never came to look at it or offer me another room after constantly reminding them, room service did not come every day so my garbage was constantly backed up, I asked for simple things like water or a bedsheet and they did not give it to me. The hotel itself is also very far from Masjid Al Haram, it’s about a 15-20 minute walk depending on the amount of people.

Nice property adjacent to Haram. Good food n prompt service with in-house mosque

Really good hotel had a bus shuttle which drops you to a lift which takes you to the masjid and the hotel also provides golf carts to take you to the masjid which is especially useful after salah as there is a bit of hill to the hotel. Hotel was a 5 minute walk making it really close for coming back to and from the masjid. The staff and especially the housekeeping staff were amazing and extremely helpful would stay here again

A luxury 5 star hotel located close to the Haram. The only slight downside is that it is up a hill and takes a short walk to get to the Haram. However there is a regular and reliable golf cart service which takes you closer to the Haram extension. However, there is also a prayer room which is located on the third floor overlooking the Haram, where you can still be part of the congregation. Food choices are abundant and exquisite and staff are friendly and always on hand to help.

Friendly staff, clean hotel and close to Haram

The location of hotel had to walk around 10 minutes to Haram Mosque.

Good location

Large room, excellent service and the shuttle to the haram especially the golf cart was frequent - Really pleased with the food on offer both for breakfast and dinner at affordable price

Amazing staff at reception special thanks for Noura and Fatima Holy Neighbourhood International wide range breakfast buffet, with amazing staff

Great place to stay for Umrah, the shuttle service was very convenient to get to Haram. You can also walk if you want. The breakfast was really good. Highly recommended. The south asian food wasn't nicest at the breakfast but everything else was amazing. Loved the variety and options. Hotel staff was friendly, alert and always available.

Chambre top mais le petit dej pouvait être meilleur. Très bonne localisation

A good hotel with the necessities needed while performing pilgrimage. Nice, clean, spacious, comfortable rooms. A short walking distance from the mosque. Regular shuttle service also available free of charge. Breakfast had a varied selection to cater all. However a few additions that cater to the British/European palate would be a great improvement.

We liked that there was shuttle and cart service but the shuttle was really slow. We had to wait 10-15 minutes each time where as other hotel shuttles was always coming on within 3-5 minutes interval. If you are providing a service please make sure that service is good cz there are other competitors. One day we paid for 2 breakfast and the hassle we had to go through was really annoying. They were sending us back and forth between lounge and restaurant. After that experience we didn’t buy anymore breakfast from the hotel.

Amazing hotel, great breakfast buffet options. Shuttle bus is a great advantage and helps a lot. Very clean and great staff!

I really enjoyed my stay at Jabal Omar Marriot. The staff were super friendly, the Haraam was accessible and they had a 24/7 shuttle running, for those who didn’t want to walk. It’s great if you want to avoid the crazy crowds of the clock Tower hotels; Nice, quite and peaceful. They had great traditional majlis setup. However, the cafe on the main floor was closed most of the time so majlis couldn’t be fully utilized. People had to go out to get coffee and/or tea. The breakfast was amazing with a plethora of options. Really enjoyed the sausage and falafel. Thank you again JOM Umar from Canada

Nice hotel, close to the haram. Food options and quality very poor. Staff are friendly.

Amazing trip, close to the haram, shuttle service and golf carts included to take you to the haram. Had dinner buffet which was really nice. Helpful and friendly staff.