Name: Marriott Hotel Jabal Omar Makkah
Address: Umm Al Qura Road, Jabal Omar, Makkah, Saudi Arabia, Makkah, Makkah Province, SA
Price range: US$91–US$324 per night
Rating: 8.63

What guests think

At Marriott Hotel Jabal Omar Makkah, travellers highlight a convenient location near the Haram with frequent shuttles and buggies, generally friendly service, and spacious rooms, while noting occasional check-in/checkout timing hassles and some cleanliness and maintenance inconsistencies.

Many guests praise the breakfast variety and housekeeping, and several appreciated views and upgrades. Some mention outdated furniture or carpets, room odors, bathroom issues, and sporadically slow shuttles or crowding at peak times, plus a hill between the hotel and Haram. Expect a comfortable, well-located stay with occasional service and maintenance hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Shuttle buses and golf carts/buggies to the Haram are widely praised and run frequently, with several reviews noting 24/7 operation; an on-site prayer room is also mentioned. At peak times some guests reported waits, crowding, or noted the uphill approach.

Related guest reviews

10

Ayan Yassin

29 Aug 2025

·

Stayed 6 nights

Large room, excellent service and the shuttle to the haram especially the golf cart was frequent - Really pleased with the food on offer both for breakfast and dinner at affordable price

10

Yousef

14 Jan 2024

·

Stayed 2 nights

There is free transportation 24/7 that drop you near ALHARAM right behind (Altawheed Hotel ). 12 min walking to king Fahad Gate (( Makkah )) Nice lobby Nice breakfast buffet Definitely it will be my top 5m3 hotel to stay again in Makkah.

10

Hassan

17 Oct 2025

·

Stayed 5 nights

Brilliant hotel, shuttle and buggy takesyki haram and you never wait for them, they always outside waiting. Rooms are super clean and large, lobby area is grand and has plenty of seating

8

Sara

16 Feb 2024

·

Stayed 5 nights

- Great Breakfast, variety of foods - Shuttle Bus to the Haram, otherwise a 7min walk. The bus is convenient and quick however once dropped off, you need to get an elevator down the ground floor which can be quite busy - All staff were attentive

8

MARZEEA AHMAD

26 Nov 2024

·

Stayed 7 nights

We liked that there was shuttle and cart service but the shuttle was really slow. We had to wait 10-15 minutes each time where as other hotel shuttles was always coming on within 3-5 minutes interval. If you are providing a service please make sure that service is good cz there are other competitors. One day we paid for 2 breakfast and the hassle we had to go through was really annoying. They were sending us back and forth between lounge and restaurant. After that experience we didn’t buy anymore breakfast from the hotel.

10

Ahsan

15 Nov 2024

·

Stayed 5 nights

Really good hotel had a bus shuttle which drops you to a lift which takes you to the masjid and the hotel also provides golf carts to take you to the masjid which is especially useful after salah as there is a bit of hill to the hotel. Hotel was a 5 minute walk making it really close for coming back to and from the masjid. The staff and especially the housekeeping staff were amazing and extremely helpful would stay here again

8

Saleha

17 Sept 2025

·

Stayed 5 nights

Great service, friendly staff and transport to haram was available 24/7.

10

Wali

25 Dec 2024

·

Stayed 4 nights

A luxury 5 star hotel located close to the Haram. The only slight downside is that it is up a hill and takes a short walk to get to the Haram. However there is a regular and reliable golf cart service which takes you closer to the Haram extension. However, there is also a prayer room which is located on the third floor overlooking the Haram, where you can still be part of the congregation. Food choices are abundant and exquisite and staff are friendly and always on hand to help.

10

SAFINA

16 Nov 2025

·

Stayed 5 nights

Excellent hotel, helpful and friendly staff. Good variety of breakfast. The shuttle service provided by the hotel to the Haram is 10/10. Will definitely be recommending this hotel to my family and friends.

10

Naseem

30 Nov 2024

·

Stayed 7 nights

As soon as you enter the property the Oud fragrance gives a welcoming atmosphere The shuttle and golf cart service to the Haram was an added advantage but I wish they had an order for the people to make a line to get in to these as people forget their manners and cut in front of you The prayer room was also a great advantage on those rainy days The rooms were nice and clean with good view We would like to give a shoutout to Shahidul our room attendant who always made sure our room was clean and stocked up with the necessities

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Cleanliness

Many guests found the hotel and rooms clean with attentive housekeeping. Recurring issues include musty or moldy smells, dusty surfaces, old or stained carpets, bathroom drainage or leaks, and occasional lapses in deep cleaning.

Related guest reviews

10

NASER

11 Oct 2025

·

Stayed 1 night

Great customer service from A to Z. Rooms are super clean and the front disk is very helpful, luggage people also. As well the bus driver to the Haram is very respectful and Polite. Thanks

8

Amna

14 Jun 2025

·

Stayed 1 night

Overall, the experience was good. The beds and bathroom were clean. The carpet was a little old and stained. The service was amazing overall. There were a few inaccuracies with the booking and the reality when it came to timing. For example the app said Checkout Time is 2:00pm and they had locked our room at 1:30pm. That was a little confusing. Compared to other hotels in the area, it was pretty good, though.

10

Mersad

3 Dec 2024

·

Stayed 2 nights

The stay was pretty good. The lobby looks amazing and everything is clean. We had 4 rooms and one of them smelled pretty bad. We asked for a new room because it smelled like mold. Unfortunately, they were unable to provide us with a different room. Other than the smell, I would say 10/10.

10

Mohammed Ismail

15 Mar 2023

·

Stayed 4 nights

Amazing hotel. Really friendly staff and everything was so smooth. So clean too

2

Anam

26 Jan 2023

·

Stayed 3 nights

Upon arriving at my room in Jabal Marriot., I was greeted with a repulsive stench of the bathroom gutter emanating into the rest of the room and the flooding of the bathroom floor after showering. The conditions in the bathroom were deplorable! I made the payment for my room in full and I should have been entitled to a room change at the very least after a 7 - hour ordeal of wasting my time and energy going back and forth between contacting reception and monitoring the futile repair attempts. I became frustrated like anyone in my situation would be. Sleep deprived and jet-lagged from being on a 14 - hour flight, I finally descended to the reception floor to request a room change. I expressed my concerns to the receptionist who relayed this info to Eyaad, the supervisor. Eyad said there are no room available. When I returned to my room, the technicician said it will take another day to resolve the issue, This crossed the line for me, and I immediately spoke to the Eyaad over the phone telling him that i will make my experience public on the internet. And just a few minutes later, VOILLA......a guest room miraculously became available and ready to be moved into.Eyaad showed absolutely no empathy nor any consideration for me as a guest, not to mention his customer service skills are lacking to such an extent that it is unfathomable that he's designated to sit at the front reception area, a place where guests expect hospitality. Staff is heartless

10

ibrahim

29 Jul 2024

·

Stayed 1 night

Highly recommend and very clean room. Hannah is excellent

10

R S S

29 Oct 2023

·

Stayed 6 nights

Check in and out was nice and quick the gentleman on the reception who checked us in very welcoming,polite and professional he gives as upgrade to harm view room Cleaning staff on our floor very good Shuttle service was very convenient it was 24 hours

10

Husein

14 Mar 2023

·

Stayed 5 nights

The employees made the stay great and were very responsive. But on my last day I discovered that my mattress was extremely filthy and was surprised because this was my first time booking with Marriott and expected that they hold themselves to a higher standard but I was definitely wrong. There was no fitted sheet on the mattress, there was only a fitted sheet on the mattress topper which was not stitched/connected to the mattress.

2

MOHAMMAD F

23 Mar 2024

·

Stayed 4 nights

It was absolutely the worst hotel I have ever stayed in period. Not clean, only one guy serving customers at check in. Bathroom are so disgusting. Rooms smells like cigarette disposable area. Carpet are old and nasty.

10

Tarek

10 Oct 2025

·

Stayed 5 nights

I had a great stay! The room service staff were very nice, always helpful, and kept my room spotless. The reception team was also friendly and welcoming, making check-in and check-out smooth and easy. Overall, excellent service and a comfortable experience

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Rooms

Rooms are generally spacious and comfortable, with some boasting Haram views and very comfortable beds. A few reviews note dated furnishings, bathroom wear, and stuffy air or weak AC.

Related guest reviews

10

Ayan Yassin

29 Aug 2025

·

Stayed 6 nights

Large room, excellent service and the shuttle to the haram especially the golf cart was frequent - Really pleased with the food on offer both for breakfast and dinner at affordable price

8

Somaya

26 May 2025

·

Stayed 3 nights

Got an upgrade with a great view of harem

8

Mohammed

23 Nov 2024

·

Stayed 4 nights

Outdated furniture and bathrooms

10

Lakey

30 Oct 2024

·

Stayed 6 nights

We had the partial Haram view and the room was amazing, especially the bed near the large windows was just breath taking. Would highly recommend this hotel. The staff were very friendly and always wanting to assist.

8

Azeez

2 Jun 2023

·

Stayed 3 nights

The hotel is clean and good, but the room itself was stuffy and had a bad stuffy odor as we entered it. Had to keep the door ajar by a shoe almost all the time to keep air circulation. There was no exhaust in the bathroom or it wasn't working if it was there. Unsure if the AC was preset but it wasn't cooling to our desired temperature. Overall, I would rate the stay was ok.

10

Maryam Khan

25 Aug 2024

·

Stayed 2 nights

By far the most comfy beds I’ve slept in. Was given a complimentary room upgrade. Shower was amazing, beautiful decor & everything exceeded my expectations. Will definitely book for next Umrah trip, inshalla

10

Ruthba

1 Dec 2022

·

Always a pleasure staying at the Marriott. The room was spacious with a big bathroom. Mr Rasheed and mr Ahad from housekeeping were great at cleaning the room.

6

Adid

17 Jun 2025

·

Stayed 4 nights

Decor and Spacious

10

Muhammad Waqqas

6 Nov 2025

·

Stayed 3 nights

Spacious room with a view Friendly staff Excellent food

8

Mohamed

8 Jul 2025

·

Stayed 3 nights

Very elegant hotel, close to Haram. The service is always excellent. However, the condition of the bathroom could use some renovation.

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Service

Service is often friendly and helpful across reception, housekeeping, and transport. However, several guests reported slow or problematic check-in, confusion over checkout times, inconsistent responsiveness, and occasional unprofessional interactions.

Related guest reviews

10

NASER

11 Oct 2025

·

Stayed 1 night

Great customer service from A to Z. Rooms are super clean and the front disk is very helpful, luggage people also. As well the bus driver to the Haram is very respectful and Polite. Thanks

4

HINA

9 Dec 2023

·

Stayed 2 nights

The staff could care leas wether you are there or not. Very indifferent and unwelcoming. Not a single member of the team checked on how our stay was for the entire duration.

6

Abdulla

4 Dec 2025

·

Stayed 3 nights

My booking clearly stated check-out time as 2 pm but hotel insisted check-out is 12 noon despite me sharing the reservation details.

10

Sabrin

28 Oct 2025

·

Stayed 3 nights

Amazing staff, fantastic services

8

Saleha

17 Sept 2025

·

Stayed 5 nights

Great service, friendly staff and transport to haram was available 24/7.

2

Arman

6 Sept 2025

·

Stayed 2 nights

My checkout time is 2pm but they let me out 12pm.that’s really weird

2

Shujahat

20 Aug 2023

·

Stayed 7 nights

Not good, when we arrived our check in was for 6:00 PM. The front desk said the room was not ready. It took us a two hour wait to get the room key. The room was totally dusty. room service was poor. When you call for a service, the operator says some one is coming but nobody showed up until the next day,when you ask for extra towels or toilet paper the cleaning people say we are not allowed to give extra. Then I talked to the duty manager Mr. Rahmat, he took action after that things were okay. Mr. Rahmat is an awesome person, I told him the whole story. I appreciate Mr. Rahmat the duty manager he took action. Administration doesn’t know what’s happening inside the hotel. Front desk peoples their attitude were not good either!

6

Abdullah

28 Mar 2024

·

Stayed 2 nights

The receptionist was not professional enough to handle our check in process. First she checked in us in a wrong room where my reservation was for triple beds and she put us in double bed room and when i called her she said they can provide a third roller bed and it will block the walkway. So I had to go back to the lobby to change the room. Also, I asked upon check in to change our dinner timing to have it in breakfast time instead and she didn’t do that where she put us in awkward position with the restaurant. Last bed cover we’re having blood stain and found the last day of our stay and housekeeping in hallways needs to be improved. Thanks.

2

Hussein

27 Dec 2025

·

Stayed 4 nights

They refused to check me in until 7pm because someone was still occupying the room.

10

Tarek

10 Oct 2025

·

Stayed 5 nights

I had a great stay! The room service staff were very nice, always helpful, and kept my room spotless. The reception team was also friendly and welcoming, making check-in and check-out smooth and easy. Overall, excellent service and a comfortable experience

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Location

Convenient for the Haram, typically a short 5–12 minute walk, and shuttles help reduce the effort. A minority felt it was farther than expected and mention a hill between the hotel and the mosque.

Related guest reviews

8

Maria

8 Jan 2026

·

Stayed 2 nights

Chambre top mais le petit dej pouvait être meilleur. Très bonne localisation

Translate

10

Ruma

6 Oct 2025

·

Stayed 5 nights

A good hotel with the necessities needed while performing pilgrimage. Nice, clean, spacious, comfortable rooms. A short walking distance from the mosque. Regular shuttle service also available free of charge. Breakfast had a varied selection to cater all. However a few additions that cater to the British/European palate would be a great improvement.

10

Fatimetou

15 Jun 2025

·

Stayed 4 nights

Friendly staff, fairly close to the haram.

2

Abdul

3 Sept 2023

·

Stayed 8 nights

My hotel room’s ceiling was leaking every night and the staff never came to look at it or offer me another room after constantly reminding them, room service did not come every day so my garbage was constantly backed up, I asked for simple things like water or a bedsheet and they did not give it to me. The hotel itself is also very far from Masjid Al Haram, it’s about a 15-20 minute walk depending on the amount of people.

10

Moazzam

14 Feb 2024

·

Stayed 3 nights

Nice property adjacent to Haram. Good food n prompt service with in-house mosque

10

Ahsan

15 Nov 2024

·

Stayed 5 nights

Really good hotel had a bus shuttle which drops you to a lift which takes you to the masjid and the hotel also provides golf carts to take you to the masjid which is especially useful after salah as there is a bit of hill to the hotel. Hotel was a 5 minute walk making it really close for coming back to and from the masjid. The staff and especially the housekeeping staff were amazing and extremely helpful would stay here again

10

Wali

25 Dec 2024

·

Stayed 4 nights

A luxury 5 star hotel located close to the Haram. The only slight downside is that it is up a hill and takes a short walk to get to the Haram. However there is a regular and reliable golf cart service which takes you closer to the Haram extension. However, there is also a prayer room which is located on the third floor overlooking the Haram, where you can still be part of the congregation. Food choices are abundant and exquisite and staff are friendly and always on hand to help.

10

Muhammad

19 Nov 2025

·

Stayed 4 nights

Friendly staff, clean hotel and close to Haram

10

Santa

15 Nov 2024

·

Stayed 1 night

The location of hotel had to walk around 10 minutes to Haram Mosque.

10

khaled

12 Jan 2026

·

Stayed 2 nights

Good location

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for variety and quality, and some guests enjoyed the dinner buffet; restaurant staff earn compliments. Others felt certain items were average, encountered a breakfast payment mix-up, or found the lobby cafe often closed.

Related guest reviews

10

Ayan Yassin

29 Aug 2025

·

Stayed 6 nights

Large room, excellent service and the shuttle to the haram especially the golf cart was frequent - Really pleased with the food on offer both for breakfast and dinner at affordable price

10

QUTAIBAH

12 Jun 2025

·

Stayed 1 night

Amazing staff at reception special thanks for Noura and Fatima Holy Neighbourhood International wide range breakfast buffet, with amazing staff

10

Aerij

4 Dec 2024

·

Stayed 8 nights

Great place to stay for Umrah, the shuttle service was very convenient to get to Haram. You can also walk if you want. The breakfast was really good. Highly recommended. The south asian food wasn't nicest at the breakfast but everything else was amazing. Loved the variety and options. Hotel staff was friendly, alert and always available.

8

Maria

8 Jan 2026

·

Stayed 2 nights

Chambre top mais le petit dej pouvait être meilleur. Très bonne localisation

Translate

10

Ruma

6 Oct 2025

·

Stayed 5 nights

A good hotel with the necessities needed while performing pilgrimage. Nice, clean, spacious, comfortable rooms. A short walking distance from the mosque. Regular shuttle service also available free of charge. Breakfast had a varied selection to cater all. However a few additions that cater to the British/European palate would be a great improvement.

8

MARZEEA AHMAD

26 Nov 2024

·

Stayed 7 nights

We liked that there was shuttle and cart service but the shuttle was really slow. We had to wait 10-15 minutes each time where as other hotel shuttles was always coming on within 3-5 minutes interval. If you are providing a service please make sure that service is good cz there are other competitors. One day we paid for 2 breakfast and the hassle we had to go through was really annoying. They were sending us back and forth between lounge and restaurant. After that experience we didn’t buy anymore breakfast from the hotel.

10

Seyed

26 Sept 2023

·

Stayed 5 nights

Amazing hotel, great breakfast buffet options. Shuttle bus is a great advantage and helps a lot. Very clean and great staff!

8

Umar

15 Oct 2023

·

Stayed 4 nights

I really enjoyed my stay at Jabal Omar Marriot. The staff were super friendly, the Haraam was accessible and they had a 24/7 shuttle running, for those who didn’t want to walk. It’s great if you want to avoid the crazy crowds of the clock Tower hotels; Nice, quite and peaceful. They had great traditional majlis setup. However, the cafe on the main floor was closed most of the time so majlis couldn’t be fully utilized. People had to go out to get coffee and/or tea. The breakfast was amazing with a plethora of options. Really enjoyed the sausage and falafel. Thank you again JOM Umar from Canada

8

Rania

20 Jan 2024

·

Stayed 3 nights

Nice hotel, close to the haram. Food options and quality very poor. Staff are friendly.

10

Sadia

8 Nov 2024

·

Stayed 7 nights

Amazing trip, close to the haram, shuttle service and golf carts included to take you to the haram. Had dinner buffet which was really nice. Helpful and friendly staff.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$287
February	US$283
March	US$579
April	US$395
May	US$4,823
June	US$354
July	US$165
August	US$153
September	US$135
October	US$206
November	US$240
December	US$317

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $160	18 $150	19 $92
20 $91	21 $91	22 $92	23 $187	24 $253	25 $98	26 $110
27 $91	28 $94	29 $116	30 $99

Su	Mo	Tu	We	Th	Fr	Sa
				1 $178	2 $178	3 $176
4 $177	5 $176	6 $176	7 $182	8 $205	9 $205	10 $176
11 $176	12 $249	13 $219	14 $219	15 $324	16 $324	17 $211
18 $242	19 $242	20 $242	21 $237	22 $283	23 $280	24 $257
25 $244	26 $314	27 $320	28 $242	29 $287	30 $293	31 $212

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Monthly average prices

About this property

Location

Room options

Deluxe Room, 2 Twin Beds, City View

Deluxe Room, Multiple Beds (View)

Executive Room, 1 Bedroom, Smoking (View)

Deluxe Room, 1 King Bed, City View

Deluxe Room, 2 Twin Beds, Smoking (View)

Deluxe Room, 3 Twin Beds, Smoking, City View

Presidential Suite, 1 Bedroom, Smoking (View)

Deluxe Room, Multiple Beds, Smoking, City View

Presidential Suite, 1 Bedroom

Deluxe Room, 3 Twin Beds, Smoking (View)

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Marriott Hotel Jabal Omar Makkah

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