BYPILLOW The Citadel

Situacion un 10, muy centrico. Me ha encantado el no tener que llevar ni llava , ni targeta para dntrar. Me mandaron un mail, con un codigo para entrar a la puerta princiapal, y otro codigo para la habitacion. Asi es muy comodo. Y un mail diciendome todas instrucciones, cuando teniamos el chekin, el horario, cuando teniamos que abandonar la habitacion Como llegamos un poco tarde, nos esperaron para darnos el papel con el codigo . La verdad que todo muy bien. Repetiremos sin duda.

Perfect and Clean room in the Center of the city. very discreet and cosy place perfect if you want your own privacy with just codes to get in and out without having to pass reception. Perfect location aswell and room was almost like in a 4 star hotel without having a “lobby and reception”.

Room was small but clean and modern. Nice bathroom. The house and staircases leading up to the hotel scared me a bit because it was in very poor condition but the rooms itself was top class. Location is certainly in the middle of old Madrid, very close to Plaza Mayor, Sol and Teatro Real. Room was perfect for me as a solo traveller, imagine it would be very small for two.

A hospedagem se concentra no segundo pavimento de um edifício antigo, com quartos renovados. O quarto nos surpreendeu positivamente pelo tamanho, com antessala e sofá no quarto. A jarra que disponibilizam para água quente é ótima para o inverno. A localização central é muito boa, em viela tranquila.

According to the information at hotels.com, it's a 3-star hotel. However, that is NOT the case since it's a 1-star hotel; which we found out while arriving to the hotel. The bed was OK, otherwise, everything was pretty bad.

沒想到櫃檯和房間都是位於巷內三樓，但整體除了隔音較差，電梯很小，其他大致良好，接待小姐和善

중심지여서 좋았으나 호텔이아닌 민박스타일이었고 호텔입장을 위해서는 문을 3개 통과해야하는데 암호들이 다들있었다

El hotel está muy bien ubicado, pero la realidad del lugar no corresponde con las fotos, que muestran un espacio mejor conservado. Cuenta con pocas habitaciones, situadas en el segundo piso de un edificio en muy mal estado. El piso estaba pegajoso y, tras caminar unos pasos en calcetines, estos acabaron negros, lo que sugiere que no estaba realmente limpio. La regadera tenía mucho moho. Llegamos muy tarde para el check-in, pero, habiendo leído comentarios de otros huéspedes, informamos al hotel con anticipación. Nos enviaron un código, pero era incorrecto y no abría la puerta principal. Por suerte, alguien pudo ayudarnos, de lo contrario, nos habríamos quedado fuera. Recomendaría este hotel como alternativa a un hostal, pero no me hospedaría aquí de nuevo. Sin embargo, el personal siempre fue muy amable.

Great central place to stay. Too bad the elevator was not working; not good for us seniors.

I would have rated this hotel 5-stars had it not been for our experience on the first day. This is not an ordinary hotel, which we actually loved. It feels more like you are living in a small apartment in Madrid. It is a great location, very walkable to all major sights downtown and close to metro lines, restaurants and shopping. The room was clean, the AC was cold and it was surprisingly quiet. Everything we wanted. My only complaint was with hotel management. There is only staff there from 2pm-10pm which we knew. On the day we were to check-in our flight from the US arrived early in the morning. Earlier in the week, I messaged the hotel to inquire if there was any opportunity to drop off our bags. They told me that the day before check-in we would be sent an access code to the building which would allow us to drop off our bags early and then we could come back at 2:00 to check-in (BTW, you need an access code to enter the building at anytime of day). That was the last I heard from them. They never sent me an access code and you couldn’t reach anyone by phone. We arrived that morning with our luggage and no instructions at all. I started messaging with them the day before and all the way till check-in at 2:00 with no response. We ended up finding a luggage locker place a half mile away and stored our stuff there so we could go explore. When we finally came back at 2:30, we had to call to get access, our room wasn’t ready, we had to wait till they could let us into our room.

Room was good size and really clean, all new furniture and massive tv. The bathroom was a bit small and beds were a bit hard - but overall comfortable. The hotel is in a great location! I would stay here again

Muy limpio el hotel

Muy caro para lo que era, las zonas comunes eran muy viejas, se tardaba mucho en hacer el check in, no cumpliendo los horarios, el servicio era muy pequeño y tenía olores

The room is very clean and nice, even though the hotel is in a very old building.

The location was amazing, the bed was comfortable, and the room was quite nice, but the bathroom smelled like sewage. Had to keep the bathroom door pulled all the way shut and it was still intolerable.

El hotel está muy bien ubicado, pero la realidad del lugar no corresponde con las fotos, que muestran un espacio mejor conservado. Cuenta con pocas habitaciones, situadas en el segundo piso de un edificio en muy mal estado. El piso estaba pegajoso y, tras caminar unos pasos en calcetines, estos acabaron negros, lo que sugiere que no estaba realmente limpio. La regadera tenía mucho moho. Llegamos muy tarde para el check-in, pero, habiendo leído comentarios de otros huéspedes, informamos al hotel con anticipación. Nos enviaron un código, pero era incorrecto y no abría la puerta principal. Por suerte, alguien pudo ayudarnos, de lo contrario, nos habríamos quedado fuera. Recomendaría este hotel como alternativa a un hostal, pero no me hospedaría aquí de nuevo. Sin embargo, el personal siempre fue muy amable.

Quarto extremamente confortável, limpo, recepção atenciosa e gentil, hotel extremamente bem localizado, podendo ir aos principais pontos turísticos andando, mercado próximo.

Great place for what it was. Exactly as advertised. Read check in carefully. No staff until 2 pm. The water from the toilet smelled very badly and after a few days the room smelled badly.

Very comfortable stay at this clean and spacious hotel. It is perfectly situated in the city centre of Madrid with many points of interest within walking distance of the property, making it very convenient.

We really enjoyed the Citadel, it was in a great location and so close to loads of great places to visit. It was very clean and the room was cleaned each day we were there with lovely fresh towels. The staff we met were really friendly. Would definitely stayt here again.

Room was good size and really clean, all new furniture and massive tv. The bathroom was a bit small and beds were a bit hard - but overall comfortable. The hotel is in a great location! I would stay here again

Excellent location for centre of Madrid, short walk to Opera Metro, slightly further to Sol. Loads of cafes and bars to hand, Carrefore within 5 mins. Rooms are basic but functional and the reception is operated part of day. Easy access in and out - only (minor) downside is poor sound proofing between rooms and street. Everything else really positive.

Room was small but clean and modern. Nice bathroom. The house and staircases leading up to the hotel scared me a bit because it was in very poor condition but the rooms itself was top class. Location is certainly in the middle of old Madrid, very close to Plaza Mayor, Sol and Teatro Real. Room was perfect for me as a solo traveller, imagine it would be very small for two.

A hospedagem se concentra no segundo pavimento de um edifício antigo, com quartos renovados. O quarto nos surpreendeu positivamente pelo tamanho, com antessala e sofá no quarto. A jarra que disponibilizam para água quente é ótima para o inverno. A localização central é muito boa, em viela tranquila.

Habitación ideal. Pequeña pero con todas las comodidades y excelente ubicación.

部屋は広く、観光地にも近かった。、

沒想到櫃檯和房間都是位於巷內三樓，但整體除了隔音較差，電梯很小，其他大致良好，接待小姐和善

Perfectly situated in centre of Madrid. Easy check-in/out. Lovely modern room with comfy and spacious bed.

Great location. Walking distance to many tourist destinations. Very thin walls between rooms, so bring ear plugs.

Clean and very comfortable. Staff was helpful and the best sell of this hostel is the location. It's 2 mins walk from Royal palace. 19 mins walking from Pardo muesem and central park. Room balcony opens to main Street and it's buzzing till 12am. Front desk is available from 2pm to 10pm . We stayed here for 3 nights and didn't even once needed to take metro to anywhere. Everything is at walking distance. From airport you need to change 2 metros to get to Sol station and from Sol station it's 10 mins walk to this place. Booking this place saved us lot of time and money we could have spent if staying somewhere else. Worth every penny

We had a nice stay! The staff is really friendly and helpful, and the hotel is in a great location with both sightseeing and shopping at walking distance. There are also a lots of restaurants and cafés close by.

Para empezar, no debería llamarse hotel, es más bien un hostal o apartamento de Airbnb. Mi primer inconveniente fue llegando. Es un edificio antiguo de apartamentos y el acceso es con código de seguridad. El código que recibí de Hotels.com era uno incorrecto y no podía entrar. Por suerte llegue antes de las 22:00 hr pues en la recepción en el segundo piso solo hay personal de 14:00-22:00 hr. Al llegar me dieron un pedazo de papel, literalmente, con el nombre de mi habitación (Calle de Atocha) y 2 códigos de seguridad, uno para la puerta de entrada y pasillo y otro para la puerta de la habitación. El primer día el WiFi no funcionaba, el sábado me quedé sin agua caliente y empezó a caer agua del aire acondicionado. Como ocurrió en la mañana, se lo deje saber a la empleada de limpieza que me indicó que iba a llamar a la persona correspondiente. Las fotos que se ven en internet son muy diferentes a la realidad. Las habitaciones son totalmente básicas y no se podía usar el balcón pues en los mismos se encuentra la maquinaria del aire acondicionado. El edificio tiene un ascensor, el más pequeño que he visto en mi vida. El área de la recepción es un escritorio y tampoco se parece en nada a la foto en internet. La única cosa positiva que puedo decir es su localización. Pero para $300/noche que pagué, no lo recomiendo ni me vuelvo a quedar allí.

El hotel está muy bien ubicado, pero la realidad del lugar no corresponde con las fotos, que muestran un espacio mejor conservado. Cuenta con pocas habitaciones, situadas en el segundo piso de un edificio en muy mal estado. El piso estaba pegajoso y, tras caminar unos pasos en calcetines, estos acabaron negros, lo que sugiere que no estaba realmente limpio. La regadera tenía mucho moho. Llegamos muy tarde para el check-in, pero, habiendo leído comentarios de otros huéspedes, informamos al hotel con anticipación. Nos enviaron un código, pero era incorrecto y no abría la puerta principal. Por suerte, alguien pudo ayudarnos, de lo contrario, nos habríamos quedado fuera. Recomendaría este hotel como alternativa a un hostal, pero no me hospedaría aquí de nuevo. Sin embargo, el personal siempre fue muy amable.

Julie the receptionist was extremely helpful and friendly.

Both my friend and I had a wonderful stay at the hotel. The area around it was very nice, and the staff was super nice and was very patient with our limited spanish and was willing to speak in English when needed. The room was great, clean, and comfortable. Thank you!

Great place for what it was. Exactly as advertised. Read check in carefully. No staff until 2 pm. The water from the toilet smelled very badly and after a few days the room smelled badly.

Great location with walking to everything you need. Enjoyed my time here. Will definitely be back. Gabby was very friendly and resourceful. Worth the money.

I would have rated this hotel 5-stars had it not been for our experience on the first day. This is not an ordinary hotel, which we actually loved. It feels more like you are living in a small apartment in Madrid. It is a great location, very walkable to all major sights downtown and close to metro lines, restaurants and shopping. The room was clean, the AC was cold and it was surprisingly quiet. Everything we wanted. My only complaint was with hotel management. There is only staff there from 2pm-10pm which we knew. On the day we were to check-in our flight from the US arrived early in the morning. Earlier in the week, I messaged the hotel to inquire if there was any opportunity to drop off our bags. They told me that the day before check-in we would be sent an access code to the building which would allow us to drop off our bags early and then we could come back at 2:00 to check-in (BTW, you need an access code to enter the building at anytime of day). That was the last I heard from them. They never sent me an access code and you couldn’t reach anyone by phone. We arrived that morning with our luggage and no instructions at all. I started messaging with them the day before and all the way till check-in at 2:00 with no response. We ended up finding a luggage locker place a half mile away and stored our stuff there so we could go explore. When we finally came back at 2:30, we had to call to get access, our room wasn’t ready, we had to wait till they could let us into our room.

Excellent Location, Friendly staff. Easy check in. Perfect for a budget room.

Really service minded staff

Excellent location for centre of Madrid, short walk to Opera Metro, slightly further to Sol. Loads of cafes and bars to hand, Carrefore within 5 mins. Rooms are basic but functional and the reception is operated part of day. Easy access in and out - only (minor) downside is poor sound proofing between rooms and street. Everything else really positive.

Perfectly situated in centre of Madrid. Easy check-in/out. Lovely modern room with comfy and spacious bed.

Perfect location!! Just across mercado san miguel ! Great location

Excelente ubicación

The hotel is close to most of attractions, in walkable distance. Cross the street, Mercedo de San Miguel there, a lot of choices for delicious food, you can find whatever you like there.

Quarto extremamente confortável, limpo, recepção atenciosa e gentil, hotel extremamente bem localizado, podendo ir aos principais pontos turísticos andando, mercado próximo.

Great location

Very comfortable stay at this clean and spacious hotel. It is perfectly situated in the city centre of Madrid with many points of interest within walking distance of the property, making it very convenient.

Clean and very comfortable. Staff was helpful and the best sell of this hostel is the location. It's 2 mins walk from Royal palace. 19 mins walking from Pardo muesem and central park. Room balcony opens to main Street and it's buzzing till 12am. Front desk is available from 2pm to 10pm . We stayed here for 3 nights and didn't even once needed to take metro to anywhere. Everything is at walking distance. From airport you need to change 2 metros to get to Sol station and from Sol station it's 10 mins walk to this place. Booking this place saved us lot of time and money we could have spent if staying somewhere else. Worth every penny

nous avions choisi une chambre avec 2 lits. Elle était située sur l'arrière du bâtiment ce qui fut un avantage par rapport au bruit dans la rue. L'emplacement est idéal : 500 mètres du Palais Royal, 350 de la Plaza Mayor et du Marché San Miguel (incroyable lieu !) des magasins aux alentours, beaucoup de cafés, restaurants, et les bus ou taxis en abondance.